Jobs in surbiton

Contract length: Permanent

Location: North West London

Hours per week: 35 (Tuesday - Saturday, 9-5pm)

Salary: up to £30,000 per annum depending on experience

 Closing date for applications: Rolling, however, applying early is advised.

Mayhew is an exceptionally special animal welfare charity, and we are looking for an equally special candidate to be our Canine Behaviourist.  Our team ensure that every dog and cat in our care receives the expert and personalised care s/he needs, delivered with the understanding, empathy, compassion and love that every dog and cat deserves. 

Our Home in North-West London accommodates our Kennels, Cattery, Veterinary Clinic and more. Our kennels house up to 15 dogs at any one time meaning that our Canine Behaviourist is able to truly get to know each dog as an individual and directly impact his or her outcomes. We are looking for a hands-on, practical, do-er who has the academic knowledge to understand rescue dogs and the practical experience in a shelter environment to design and deliver the training and wellbeing programmes required to create successful rehoming outcomes for each of those pets.

This role sits within the Kennels Team, reporting to the Head of Kennels. Being a team player, who is good with people as well as animals, is an incredibly important part of the skill set we’re looking for. At the same time, we need an energetic self-starter who can work under their own steam to ensure that every dog in our care is having the best day possible and is continuously progressing on his/her journey through Mayhew to a loving and happy forever home.

As you’ll already know from your prior experience, this role can be physically and emotionally demanding but it will also be hugely rewarding; and that is even more so at Mayhew where this post-holder can really help shape things and where we have a manageable number of dogs in our care. If you’re not already inspired enough, you can view some of our amazing rescue stories here.

Our Canine Behaviourist will:

• Love dogs and be passionately committed to the achievement of each one’s best possible outcome
• In-take Assess all dogs coming into our care and be closely involved with the Head of Kennel’s in-take decisions (bearing in mind that Mayhew receives dogs from some challenging sources including hoarding and poor welfare environments, and dogs with no known history)
• Rehab Assess all dogs in our care to understand them in their current state and identify their training and behaviour-modification needs
• Design and implement their training and behaviour modification plans with support from our Clinical Animal Behaviourist, ensuring continuous improvement and sustained good welfare; being agile and humble enough to change plans when things aren’t working
• Coach and support the Kennel and Animal Carers so that they can help with the delivery of training and behaviour modification plans, helping them feel included and engaged, and embrace up-skilling;
• Ensure the health & safety of the Animal Carers and Volunteers whilst caring for the dogs in our care, having the knowledge, experience, strength and confidence to personally handle more challenging dogs and situations
• Design, and help the Kennel and Animal Carers to implement, individualised wellbeing and enrichment programmes to keep each dog physically and mentally healthy whilst they are with us and have the knowledge and prior experience to make each dog’s plan bespoke to them considering a variety of drivers including play styles, energy levels, sociability, guarding behaviours, preferences, and sources of frustration.
• Liaise with foster families caring for Mayhew dogs at the direction of the Head of Kennels as required
• Undertake each dog’s Rehoming Assessment, working with the Head of Kennels and Dog Adoption Officer to ensure the right rehoming criteria are set on an individual basis. We don’t take a computer-says-no approach, we want to move mountains to find each dog a successful home.
• Be involved in rehoming our longer staying dogs, including interviewing potential adopters
• Perform practical sessions with adopters as part of the rehoming process to ensure that training and behaviour techniques Mayhew has put in place successfully transfer with the dog to their new carer and environment
• Work in accordance with Mayhew’s policies and be experienced, responsible and compassionate to be fully involved in the tough decisions which sometimes face all rescues.
• Be up to date with the relevant UK legislation on dogs and safety
• Stay up to date with the fascinating and continually-developing science of canine behaviour and well-being
• Come to work each day up-beat, positive and ready to make a real difference.

To be successful in this role, you need:

• Experience working hands-on with rescue dogs in the shelter environment
• At least 2 years’ experience within an applied canine behaviourist / rehabilitation role, working with dogs with differing behavioural challenges
• Experience of delivering dog to dog desensitisation and socialisation programs
• Proven experience of a flexible and can-do approach, successfully juggling competing priorities and calmly handling multiple or complex issues in an operational environment.

Please note that successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Contract length: 1 year Fixed Term Contract

Location: North West London

Hours per week: 35 (Sunday - Thursday, 9-5pm)

Salary: £26,453.00 per annum

Closing date for applications: Rolling, however, applying early is advised.

First interview date: First interviews are held over Microsoft Teams

Second interview date: Candidates successful at first interview will be offered a trial shift at the Home as part of the selection process

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

We are recruiting a Cattery Carer & Cat Foster Coordinator who will share our compassion and commitment for animal welfare.

Working with staff and volunteers across the Home, you will have a hand in helping all the cats in our care, from feeding, cleaning, behaviourally assessing and socialising to rehoming. You will be responsible for organising cats in our care going into temporary foster homes. This can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Generally, you will:

• Assist in the provision of treatment to cats as advised by our veterinary staff.
• Organise the cat foster programme, matching suitable cats with cat foster volunteers and advise on cat behaviour.
• Organise the cat intake list, providing owners with advice and where appropriate admitting cats into the Cattery.
• Assist the Cat Adoption Officer with rehoming the cats under our care.
• Work flexibly in a team environment, often independently, to meet the specific needs of  the cats in our care by helping with their feeding, cleaning, enrichment and grooming.

To be successful in this role, you need:

– A strong understanding of cat behaviour and welfare

– Excellent customer service skills

– Experience in handling cats and caring for them

– A calm, compassionate, resilient and friendly manner

Please note that successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Your new company

A large not-for-profit organisation in London is seeking a Capital Accountant to be their subject matter expert.

Your new role

• You will manage all fixed asset movements and reporting.
• Line manage and support the development of an assistant capital accountant.
• Ensure that capital grant-funded assets adhere to grant terms, conditions and requirements.
• Support the Head of Capital and Asset Reporting in overseeing the Group's CAPEX and sales programmes.

What you'll need to succeed

• Experience working with large Fixed Asset Registers in a complex organisation?
• You must be a CCAB or equivalent fully qualified chartered accountant.
• Strong communication and interpersonal skills.

What you'll get in return

• Flexible working options available
• Salary up to £70,500
• Hybrid working - 2 days required in office
• Generous annual leave
• Contributory pension scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: Community Fundraising Manager  
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Sunday 8th June
Interview dates: First-round interviews will be virtual and take place in mid June

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

High Value Partnerships Manager (Corporate and Trusts)

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Trust and Corporate Manager - to be known as a High Value Partnerships Manager - to join our small and friendly fundraising team. You will be responsible for driving our strategy for fundraising from Corporate Partnerships and Trusts & Grants, both of which are already well-established income streams with lots of great potential. You will also use your experience to identify, attract and win new partnerships.

Contract: Permanent
Hours:30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £35,000 - £37,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Occasional travel to partner meetings will also be required.
Closing date: Extended to 12th June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Accountable for winning and delivering partnerships with Corporates and Trust & Grants, with support from a Fundraising Officer
• Secure new partnerships that are vision-aligned, with a focus on multi-year grants/contracts
• Research and develop a strategy for growing our High Value income, whilst providing excellent relationship management, delivery and reporting to those we’re already working with
• Line manage a Fundraising Officer who will provide support to implement your fundraising strategy
• Work with the Head of Development and Senior Management Team to identify opportunities across the charity to fundraise for and demonstrate the impact of our work to partners
• Work with the Membership team to maximise opportunities with brands to offer discounts to Twins Trust's members

Ideal candidate

The ideal candidate will have experience in developing and implementing a strategy for High Value Partnerships. They will be able to demonstrate how they have researched and negotiated partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support and therefore sustainable income.

Person specification

Essential

• Experience of creating and delivering a High Value strategy
• Experience of the full fundraising pipeline, including researching, cultivating and securing multi-year 5 or 6 figure donations from Trusts, Foundations or Corporate Partnerships (experience of both income streams a plus)
• Excellent relationship building skills up to a senior level
• Ability to project manage the delivery of partnerships including impact reporting
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Enthusiasm for the issues we work on

Desirable

• Line management or mentoring experience
• Working understanding of admin processes relating to fundraising
• The ability to demonstrate a commercial mindset
• An understanding of GDPR in relation to fundraising

About the Centre for Armenian Information and Advice (CAIA)

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.

Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.

The role

CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.

Main Purpose of the role:

● Oversee front-of-house and client engagement

● Ensure the smooth running of the building

● Manage administrative policies, processes and procedures

Communications Officer – Scotland
Reference: APR20257121
Location: Flexible in Scotland
Salary: £27,123.00 - £28,956.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)

We are seeking a home-based Communications Officer to join RSPB Scotland's communications team.

You'll have an interest in or passion for nature and the outstanding communications skills, knowledge and the experience we need to tell inspiring stories of the conservation projects, our network of nature reserves and our colleagues that are striving to help protect and restore nature across Scotland.

What's the role about?

You'll be part of a dynamic team working across Scotland to unearth and tell great stories from colleagues that inspire key audiences about RSPB Scotland’s nature conservation work.

The role is diverse and busy, working on the roll out of RSPB-wide campaigns like Big Garden Birdwatch, managing and creating content for social media platforms, responding to press enquiries and building relationships with colleagues working in different areas of Scotland to bring their work to life in print, blogs, film and more.

The role will occasionally include opportunities to travel across Scotland, including overnight trips and out-of-hours work with Time Off in Lieu provided. Applicants need to be based in Scotland.

The role will demand:

• Building relationships with teams across Scotland, developing understanding of their work, stories and communications needs.
• Working with the wider communications and marketing team to support effective communications planning and delivery in line with country and organisational priorities.
• Day-to-day management of social media channels and communications enquiries with support from the wider team.
• Maintaining relationships with press and media to maximise coverage of communications priorities.
• Producing a monthly e-newsletter for supporters.
• Identifying reputational risks and working with the team to help minimise potential impacts.

Required skills, knowledge and experience:

• Evidence of a high level of literacy and of a good general education.
• An understanding of how to achieve objectives through communications campaigns and PR techniques.
• Ability to communicate in a clear manner at all levels (written and verbally) to develop shared understanding.
• Ability to summarise complex information and provide impactful copy - e.g. through press releases, social media posts, blogs etc.
• Being able to persuade others and negotiate to reach agreement.
• Demonstrable experience of identifying and developing stories and messages from briefings or background information on a wide variety of topics.
• Working in or with the media to sell and/or tell stories.
• Ability to write to tight deadlines and work in a fast paced, often changing environment.
• Multitasking.
• PR / marketing / journalism qualification (desirable).
• Experience working remotely across a widely distributed organisation (desirable).
• Knowledge of Scottish nature conservation/wildlife especially birds (desirable).
• Knowledge of key habitats and conservation issues in Scotland (desirable).
• Experience working for/with an environmental NGO or voluntary sector organisation (desirable).

Closing date: 23:59, Sunday 8th June 2025
We are looking to conduct interviews for this position on 25th/26th June 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

We're looking for a kind, compassionate, and resilient Support Worker to join our Mental Health service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Healthcare Cashplan through our partner Healthshield

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

You will be based in Tower Hamlets in our mental health complex needs service. The service provides 24-hr supported housing for people with historic mental health history and complex needs, including problematic substance use. You will work as part of a team of Support Workers to enable people with mental health and complex needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. The environment will be challenging at times, and no two days will be alike therefore, you will need of to have a calm and flexible approach to your work with a can-do attitude.

This shift pattern for this role involves early shifts 8.00am - 4.00pm and late shifts 2.00pm - 10pm on a rolling rota, including evenings, some weekends and BHs.

For a full job description, please visit our website.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in the mental health field

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Salvation Army – Supporter Acquisition Manager x 2

Location: Hybrid working, 2 days in office, London SE5.

Salary: £47,741 per annum.

Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are  responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.

The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors.  You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.

Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd June, 9.00am.

The Corporate Partnerships Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued corporate partners (>£20k) and supporters (<£20k). They will nurture these relationships to ensure meaningful, long-term support for our work with young people facing homelessness.

This will include organising volunteering days that inspire action, delivering lunch and learn sessions that deepen understanding of our cause, and finding creative ways for partners to make a real difference. This role will also drive new business, proactively building relationships with companies who share our values and want to help young people fulfil their potential.

In addition, they will lead on New Horizon’s events programme, developing and delivering inspiring events that connect corporate partners, high-net-worth individuals, and other supporters to the heart of our mission.

This is an exciting opportunity for an excellent writer and confident fundraiser to play a key role in generating vital income that supports some of the most ambitious contemporary arts programming in the UK and beyond.

We’re looking for someone with a track record in writing persuasive funding bids and donor reports, ideally within the arts or cultural sector. You’ll be confident with budgets and impact evaluation, thrive on collaboration, and have a meticulous eye for detail. Most of all, you’ll be driven by a belief in the power of the arts to shape a better world.

Key Skills and Experience

• Strong experience writing successful trust and foundation applications
• Excellent written and verbal communication skills
• Solid understanding of UK grant fundraising and familiarity with the arts funding landscape
• Experience managing donor relationships and using CRM systems (we use Salesforce)
• Organised, proactive, and flexible – able to juggle multiple deadlines
• A team player with a genuine passion for the arts

Job Purpose

Our client is looking for an experienced Office Manager to oversee the daily operations of their London office. This role also includes supporting the Group Office and Facilities Manager with other offices across the UK. The successful candidate will ensure the office runs smoothly, address any issues that arise, and assist with various administrative tasks, including managing expenses for senior staff, organising social events, and promoting diversity and inclusion initiatives. With hybrid working in place, it's essential that the office environment is welcoming and efficient for the team.
Please note: This position requires the successful candidate to be present in the office 4 days a week.

Role Responsibilities

• Manage the London office
• Act as the primary liaison with building management and utility companies, ensuring effective communication and prompt resolution of issues.
• Oversee the office budget, order equipment for remote work, and handle requests in accordance with company policies.
• Ensure the office is consistently stocked with necessary supplies.
• Assist senior management with monthly expense reports.
• Coordinate travel arrangements, including international trips for senior management.
• Manage room bookings for the London office.
• Undertake ad hoc projects related to large company events and office relocations.

Knowledge, Skills, and Experience

• Proven experience in managing a busy office and a diverse team.
• Exceptional organisational and multitasking skills.
• Strong communication and interpersonal abilities.
• A proactive, hands-on approach with a willingness to tackle any task.
• Effective supplier management skills.
• Excellent problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic work environment.
• Good technical proficiency.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We are a youth movement that empowers refugees and migrants to flourish in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. 

Our residential experiences are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that young refugees and migrants have the agency to take control of their own lives.

We are looking for a highly organised and proactive Administrator to support the smooth running of our Programmes and Operations. This role is essential in ensuring that our logistics, partnerships, and communications run efficiently, allowing us to reach and support more young people. You will work closely with suppliers, referrers, and our internal team to coordinate key aspects of our programmes.

RESPONSIBILITIES

Programme & Operations Support

• Support the coordination of OSH’s residentials, events, and programmes, ensuring logistics run smoothly.

• Arrange bookings (e.g. facilitators, venues, catering, transport) to ensure contracts and payments are managed efficiently.

• Assist in staff recruitment and volunteer management with recruitment, interview scheduling, onboarding, inductions, organising meetings and receiving feedback.

• Manage resources in our lock up (based in Hornsey)

Administrative & Organisational Support

• Maintain accurate records, databases, and documentation to ensure compliance and efficiency.

• Handle general inquiries via email and phone, acting as a key point of contact for external stakeholders.

• Support the team with minute-taking in meetings.

Partnerships & Referrals

• Communicate with referrers (such as youth groups, schools, social workers, and community organisations) to ensure young people are referred and engaged in our programmes.

• Support with phoning participants and referrers to support them to complete sign up forms where necessary

• Track and monitor referral processes, ensuring smooth communication and follow-ups with referrers to maximise participation at our events

• Maintain good relationships with external partners such as venues, facilitators, transport companies and other organisations we work with. 

Finance & Compliance Support

• Assist with financial administration, such as processing invoices, logging donations, and tracking expenses.

• Ensure OSH meets data protection and safeguarding requirements, keeping records up to date.

Other duties

• Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights

• Other duties as may be required from time to time

IDEAL EXPERIENCE

• Strong organisational and administrative skills, with the ability to manage multiple tasks.

• Experience in the charity, youth, or refugee/migrant sector.

• Excellent communication skills, both written and verbal.

• Confident in communicating with external partners, suppliers, and stakeholders.

• Proactive, with the ability to take initiative and problem-solve.

• Strong attention to detail and accuracy in maintaining records.

• IT proficient, including experience with email, spreadsheets, and document management.

• Knowledge of financial administration (e.g. processing invoices).

• Understanding of and commitment to data protection principles and maintaining confidentiality. 

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.

YOUR APPLICATION

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.

Successful application is conditional on references and the passing of an Enhanced DBS check.

Overcoming imposter syndrome

At Our Second Home, we know that self-doubt can hold people back from pursuing opportunities they’re more than capable of excelling in. The term “imposter syndrome” is often used to describe this feeling—the belief that one’s accomplishments aren’t legitimate or that they don’t truly reflect effort or ability.

We want to encourage anyone who is passionate about our mission and eager to take on a meaningful challenge to apply for this role, even if you don’t tick every box on paper. We value the unique skills, perspectives, and experiences each individual brings and are committed to supporting the right candidate to grow, thrive, and make a lasting impact alongside us. You might be exactly who we’re looking for!

Join the V.I.P. as our Director of Delivery and Operations as we work towards transforming the future for young people affected by violence.

Applications close: 9 a.m. Monday 16th June 2025
Location: Hybrid (office in Hammersmith)

About The Violence Intervention Project (V.I.P)

The Violence Intervention Project (V.I.P) is a forward-thinking charity focused on reducing serious youth violence (SYV) among young people in West London.

Founded in 2017, V.I.P. combines therapeutic approaches with practical support to help young people, their families, and communities build safer, more positive futures.

At the heart of our work is the Urban Therapy model, a clinically informed, trauma-focused intervention that supports youth in navigating the challenges of violence, poverty, and emotional distress.

We collaborate closely with statutory services and community partners to ensure long-term impact and sustainable change.

With a strong presence across several boroughs, V.I.P. is dedicated to innovation, prioritising employee well-being, and fostering a supportive, growth-oriented team culture. We work with young people where they feel most comfortable—whether at home, in the community, or on the streets—ensuring flexibility and accessibility in our approach.

Our mission is to create a lasting impact in the lives of those we support, driving meaningful change through evidence-based practice and compassionate, relationship-driven care.

About the role

As Director of Delivery and Operations, you will play a pivotal role in leading the scaling and operational excellence of V.I.P.’s impactful programmes. You will ensure that our services are delivered efficiently and effectively, while maintaining the highest quality standards as we grow.

Your leadership will be crucial in overseeing the strategic development of new income-generating programmes, ensuring their integration into the wider organisational strategy, and embedding data-driven decision-making to enhance impact.

You will have a direct impact on V.I.P.’s growth and ability to expand our transformative work, ultimately improving the lives of young people affected by violence across West London.

Who we are looking for

We seek a strategic and results-driven leader with a proven track record in programme delivery and operational management. The ideal candidate will bring a blend of leadership, innovation, and a passion for tackling youth violence.

You will have the ability to scale programmes, optimise resources, and embed impact measurement frameworks.

Essential qualities, skills, and experience include:

• Extensive experience in leading and scaling programmes, ideally within the charity or social sector.
• Proven success in driving operational efficiency, resource management, and quality assurance.
• Strong leadership skills, with the ability to motivate and develop a diverse, cross-functional team.
• Exceptional communication and stakeholder management skills, with experience engaging with local authorities and statutory partners.
• Data-driven mindset, with experience embedding monitoring and evaluation systems into programme delivery.
• A commitment to the well-being of young people and an understanding of trauma-informed care and youth violence.

If you are a visionary leader ready to make a lasting impact, we want to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 16th June 2025.