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National Voices, London (Hybrid)
£39,000 - £55,000 per year (£31,200 - £44,000 pro rata)
Posted 2 days ago Apply Now
Neurodiverse Connection CIC, Remote
£42,000 - £45,000 per year (£16,800-£18,000 per annum)
Neurodiverse Connection is seeking an Autistic Lived Experience Trainer to deliver autism-informed care training within Norfolk and Suffolk.
Posted 2 days ago
Consumers International, Remote
£35,000 - £38,000 per year (pro-rated)
Posted 2 days ago
TortureID, Remote
£35, 411 (pro rata)
Come and join our small, dynamic, innovative medical human rights charity working with people seeking asylum to help us achieve more impact.
Posted 3 days ago
Closing in 6 days
10 Windsor Walk CIC, London (On-site)
£38,000 - £45,000 per year
We are seeking a Centre Manager to oversee the smooth running and strategic growth of our organisation.
Posted 3 days ago
Goldsmiths, University of London, SE14, London (On-site)
£44,186 - £49,102 per year (pro rata)
We are seeking a Development Manager to help grow our work reshaping narratives around migration through creative practice and research.
Posted 3 days ago
Closing in 5 days
Anna Freud, London (Hybrid)
£40,560 FTE
Join Our Team as a Trial Manager and make a difference to children and young people’s lives!
Posted 3 days ago
Balance (Support) CIO, Kingston upon Thames (Hybrid)
£34,818 paid pro rata at 22 hours per week
Balance is growing, and so is its audience. We are seeking a creative marketeer to support the development of our communications development
Posted 4 days ago Apply Now
Hammersmith, Fulham, Ealing and Hounslow Mind, Hounslow (On-site)
£27,739 pro-rota
Posted 4 days ago Apply Now
Closing in 5 days
SOS Children's Villages UK, Remote
£39,000 - £42,000 per year
Use Your Programme Skills for Good: Manage a diverse portfolio of UK-funded initiatives supporting children and families worldwide!
Posted 4 days ago Apply Now
Social Interest Group, N1, London (On-site)
£47,000 (Full time equivalent)
This role is a great opportunity to be part of our transformative goals, in being part of creating systematic change.
Posted 4 days ago
UK Association for Transactional Analysis (UKATA), Remote
£65,000 per year
UKATA are seeking a dynamic, hands-on Managing Director who can lead the organisation with vision, strategy and operational excellence.
Posted 5 days ago Apply Now
Page 5 of 17
Greater London (Hybrid) 6.6 miles
£27,007 - £27,924 per year
Part-time (22.5 hours per week)
Permanent
Job description

Location: Camden Head of Office/WFH (with travel to service locations as required)

Salary: £27,007 - £27,924 FTE  (Pro-rated to £16,204.30 - £16,754.40 based on 3 days a week)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week (Part time)

Contract: Permanent

Closing Date: 13th July 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as our Volunteer & Service User Involvement Administrator at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are seeking a Volunteer & Service User Involvement Administrator to play a vital role in supporting the implementation of our 5-year strategy, which places service user involvement and volunteering at its core. This role is key to ensuring that the voices of service users, volunteers, and women with lived experience of VAWG are actively captured, organised, and integrated into the development of our services, operational activities, and strategic direction.

About the Role

The key responsibilities of the Service User Involvement Administrator are:

  • Provide high-quality administrative support to the Volunteer & Service User Involevment Coordinator across all areas of service user and volunteer engagement.
  • Support the recruitment, onboarding, and exit processes for volunteers and service user involvement activities, including processing DBS checks, references, and welcome packs.
  • Maintain accurate and up-to-date records on volunteer and service user engagement databases and spreadsheets.
  • Prepare agenda’s, correspondence, newsletters, and recruitment materials as required.
  • Assist in planning and coordinating events, focus groups, training sessions, consultations, and board meetings.
  • Manage invitations, bookings, and logistics for internal and external meetings or workshops involving volunteers and service users.
  • Take and circulate clear and concise minutes and action points.
  • Draft and disseminate regular communications, including newsletters, reminders, surveys and feedback forms.
  • Ensure information is accessible and aligned with Solace’s inclusive and psychologically informed frameworks.
  • Manage the inbox of service user involvement and volunteer queries and escalate as necessary.
  • Ensure all volunteer and service user information is managed confidentially and in line with Data Protection regulations.
  • Keep volunteer and service user training, DBS, and participation records up to date.
  • Support in monitoring engagement levels and preparing basic reports or summaries on SUI and volunteering.

About You

To be successful in the role of Volunteer & Service User Involvement Administrator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement, you will also need to bring with you the following skills and experience:

  • Actively engage service users to contribute to the enhancement of service delivery
  • Collaborate closely with the Service User Involvement and Volunteering Coordinator to support services in strengthening their approaches to service user involvement and co-production
  • Assist the Coordinator in facilitating inclusive and effective volunteering recruitment processes
  • Demonstrate strong communication skills and the ability to connect with diverse individuals across a range of settings

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

  • Flexible working
  • Focus on learning and development (internal career progression and training)
  • Generous holiday entitlement
  • Employer pension contribution
  • Family-friendly leave and enhanced maternity pay
  • Inclusion Networks
  • Daily clinical debriefing
  • Employee Assistance Programme
  • Flow & Restore yoga classes
  • Meditation sessions
  • Cycle to Work Scheme

How to apply

Please apply via the recruitment portal by submitting your CV and Supporting Statement (maximum 1000 words) outlining your interest in working for Solace and explain how you meet the criteria set out in the Job Profile Document.

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Application resources
Posted by
Solace Womens Aid View profile Organisation type Registered Charity Company size 101 - 500
Posted on: Monday, 23 June 2025
Closing date: 14 July 2025 at 00:00
Job ref: S689
Tags: Administration, Advocacy, Volunteering Management, Compliance / Quality, Women's Rights

The client requests no contact from agencies or media sales.