Jobs in Welling

Healthwatch Brent, Westminster and RBKC

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. 

Healthwatch’s remit covers all publicly funded health and social care services for adults and children.
Healthwatch Brent, Healthwatch Westminster and Healthwatch Kensington & Chelsea are three of 152 local Healthwatch organisations. The Advocacy Project delivers these three services. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups. 

About the role

In this exciting new role as Impact and Involvement Manager (Healthwatch) for The Advocacy Project you will  play a central role in shaping the strategic and operational management of our Healthwatch services and in turn the wider organisation. . This includes direct support to Healthwatch managers in Westminster, Kensington & Chelsea, and Brent, ensuring that the services are inclusive, effective, and of high quality. 

You will also work across The Advocacy Project , alongside our teams and wider partners, to support effective data capture, outcome tracking, evaluation and impact reporting. This role will play a key role in reinforcing The Advocacy Project's commitment to service improvement and stakeholder engagement. You’ll have an opportunity to develop the role in line with our ambitious vision, making sure all residents and users ’ views, including the most marginalised, are at the heart of developing both our and health and care services.

Key outcomes

 Engaging and working with local diverse voluntary and community groups

 Working with local health and social care services (adults and children)

 Engaging with local residents from all backgrounds, including seldom-heard groups

 Implementing and championing an effective outcome and impact  measurement framework. 

We’re embedding user engagement and community development at the heart of all our work, empowering user voices and improving access to health services, with a particular focus on the most disadvantaged and hardest to reach groups.

Key responsibilities

 Make sure the work of HW Westminster (HWW), HW Kensington & Chelsea (HWRBKC) and HW Brent (HWB) conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project (as host organisation) and the local authorities.

 Provide strategic management for effective, inclusive and high quality local Healthwatch.

 Line management of HW managers in each borough. 

 Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.

 Working with managers in each borough, make sure HWB, HWW and HWRBKC involve the local community, particularly seldom heard groups, in influencing local and national policy and are responsive and sensitive to the needs of community groups with protected characteristics.

 Facilitate the ability of The Advocacy Project to improve health and social care underpinned by robust intelligence gathering arrangements. Stay abreast of opportunities for The Advocacy Project to influence health and social care strategy or delivery, and ensure that we have the data and knowledge to do this effectively. 

 Be available to represent The Advocacy project, HWB, HWW and HWRBKC at all strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.

 Support local managers to develop the services to respond to emerging trends and needs, while keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.

 Develop effective partnerships with key staff in health and social care services.

 Work with local managers in each borough to ensure all projects are informed and influenced by local communities and strategic partners. Support the effective planning and resourcing of project work, working to Healthwatch England best practice guidance. Ensure that project plans and intended outcomes are clearly communicated to key stakeholders. 

 Work with the shared Insight and Outcomes Analyst to make sure quality systems are effective and used to demonstrate the Health watch service is achieving outcomes and impact, and meeting key performance indicators. 

 Share best practice across all Advocacy Project workstreams supporting local managers to deliver effective data capture, outcome tracking, evaluation and impact reporting, reinforcing The Advocacy Project's commitment to service improvement and stakeholder engagement.

 Ensure that lived experience and service user involvement is embedded in all evaluation.

 Provide reports to key stakeholders, including The Advocacy Project Trustees,  commissioners, Advisory Boards, Health and Wellbeing Boards and Healthwatch England demonstrating our impact. 

 Develop effective partnerships with key staff in health and social care services.

 Identify funding opportunities and work with The Head of Business Development to support funding bids. 

 Work with the borough Communications leads to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects. 

 Work with the Communications leads to ensure that the impact and outcomes of our services are clearly communicated with all stakeholders, including professional partners and members of the public

 Work with key staff to ensure timely, accurate and high-quality reports and presentations to commissioners and stakeholders. 

 Keep up to date with current trends in health policy, service provision, current practice and matters concerning people as citizens, by reading, attending courses and networking.

 support the leadership team in shifting the culture to be focused on impact, equipping colleagues with the tools and knowledge to understand and communicate our impact effectively and consistently.

General responsibilities 

 Participate in team meetings, training and organisational development.

 Contribute to monitoring reports.

 Keep to our policies, including health & safety, safeguarding and risk regulations.

 Work to our mission, vision, and values.

 Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification

Essential

 Excellent knowledge of and experience of working at a high strategic level with the health and social care system and the voluntary and community sector, in particular Healthwatch. 

 Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.

 Through understanding of and experience of implementing outcome and impact measurement tools.

 A working knowledge and understanding of different evaluation approaches

 Extensive experience of working with diverse communities and tackling discrimination and inequality.

 Relevant experience in project delivery and evaluation, including data gathering and analysis, or training in research methods, statistics, or data analysis.

 Management experience including managing, developing and motivating a staff team.

 Experience of contract management and compliance.

 Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.

 Excellent organisational  skills; ability to work on own initiative and plan and prioritise own workload.

 Experience of managing a budget.

 Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.

 Willingness to attend further training as appropriate and to adopt new procedures.

 Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values.

Desirable

 Evidence of ongoing personal development and training related to the role.

 Understanding of the public health challenges in, Westminster, RBKC and Brent.

 Experience of working with senior managers in public sector bodies.

 Experience of developing a new service.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident Committed and Mindful Employer. 

Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.

Salary: £37,375 per annum  
Hours: 35 hours per week 

This is a full-time permanent position. 

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work. 

Using your digital marketing and advertising skills, you will lead on planning, delivering and evaluating marketing campaigns with a focus on digital advertising to recruit supporters and promote our activities. 

As a valued member of our determined, ambitious team, you’ll play an important role in driving forward life-changing research to make life better for people living with Type 1 Diabetes (T1D)  
 
You will be driven by insights and confident developing and managing digital advertising plans to reach your audiences. You will be supporter-focused, collaborative, confident, friendly professional, able to act as both a critical friend and thought partner, providing constructive challenge and feedback to ensure results are achieved. 

Experience required 

• Delivering integrated marketing campaigns 

• Managing a digital advertising schedule

• Building, monitoring and optimising paid for (PPC) advertising campaigns, across a range of platforms and tools, including Meta Ads Manager

• Producing organic social media marketing content to promote and engage activity 

• Working with creative and media buying agency suppliers 

• Providing support to multiple teams across an organisation 

• Producing campaign evaluations and applying learnings 

• Goal orientated with strong negotiation skills 

• Excellent communication skills with the ability to write and think creatively 

• Strong budget management, planning and organisational skills 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

ABOUT SMART WORKS 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. 

After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives. 

The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading, Leeds and shortly we will be opening a new centre in Bristol. Over the course of this year, we will help 10,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. 

To achieve our growth and maintain the quality of our service, our target income will be over £5m next year, with a balanced model across our key funding sources: corporate partnerships, trusts and foundations and high value events and activities. 

ABOUT THE ROLE 

Smart Works is looking for a dynamic, hands-on and inspirational fundraising professional to join our outstanding staff team and lead the Partnerships function in an Interim role. This position is anticipated to last for an initial period of 6 months, with the possibility of extension if required. We aim to fill this role as soon as possible, so applications will only be considered from those able to start in January. 

The successful candidate will be collaborative and lead by example, reporting directly to the CEO and working closely with other Senior Leadership Team members to achieve the charity’s short-term objectives during this transitional period. It will be crucial to have the seniority, credibility, and experience to lead the existing dynamic and passionate team of fundraisers, as well as stewarding long-term partnerships with top-tier brands, corporates and funders. Candidates will also need to demonstrate the entrepreneurial drive to look at new and innovative ways to grow income and the ability to thrive in a fast paced and changing environment. 

A core priority for this interim role will be supporting the Partnerships team, maintaining key relationships, and ensuring continuity during a period of change. 

A passion for our service and mission is a prerequisite. In practice, this means being as comfortable holding the stage in a FTSE 100 board room as engaging with clients at our centres. 

For the right candidate, this role offers a unique opportunity to lead, grow and deliver the most prestigious high-profile partnerships across the UK while ensuring the Partnership function remains strong during a period of leadership transition. 

DUTIES AND RESPONSIBILITIES 

This interim position will play a key role in delivering the shared objectives of the Senior Leadership Team and is specifically responsible for the income streams. In the interim period, this will focus on maintaining stability within the team and ensuring immediate priorities are met. Duties include: 

• Driving high-value income growth, focusing on maintaining key partnerships and ensuring continuity across the team and with external stakeholders. 

• Supporting and empowering the team to manage immediate priorities, while identifying opportunities for longer-term income growth. 

• Overseeing partnership management and stewardship plans, ensuring excellent relationship management is maintained across the team. 

• Providing immediate support for key fundraising events and activities, including International Women’s Day campaigns and other upcoming initiatives.

• Working closely with the CEO and take an active part in the Senior Leadership Team to deliver stability-focused objectives for this transitional period. 

• Monitoring pipeline development, overseeing income tracking, budget-setting and forecasting, working closely and maintaining strong communications with the CEO, Director of Finance, Chair, Treasurer and Boards of Trustees. 

• Ensuring best fundraising practices in line with relevant legislation. 
   

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES 

Essential Criteria 

• At least 5+ years of experience in building and motivating high-performing teams. 

• Experience delivering an ambitious income growth strategy. 

• Significant experience working on corporate and commercial partnerships, plus at least one other income stream. 

• Experience of high-profile relationship management, including senior level partnership and stakeholder management. 

• Experience managing five, six and seven figure income relationships within a charitable setting.

• Thrive working in a fast-paced environment with competing priorities. 

Desirable Criteria 

• Experience overseeing major fundraising events and campaigns. 

• Experience of business development – establishing and on-boarding financial partnerships that deliver for all parties. 

• Understanding and experience working in a complex structure or federated model. 

• Knowledge of brand and PR values in conjunction with fundraising activities. 

• Previous experience in interim roles or managing leadership transitions would be advantageous. 

Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works. 

 
BENEFITS, TERMS, AND CONDITIONS 

• Full-time role, based in our Smart Works centre in Islington, London. 
• Monday - Friday with typical working hours 9am - 5pm in line with centre opening times. Happy to discuss flexible working at the interview with a minimum of 3 days a week working from the centre. There may be occasional evening and weekend work required where senior representation is needed to support activities as well as occasional travel to centres across the UK. 
• Gross annual salary of £65,000-£70,000 FTE with flexibility depending on experience and fit. 
• 25 days annual leave (pro-rata), plus bank holidays and additional discretionary leave between Christmas and NY.  
• VIP access and discounts at some Smart Works sales, events and pop up shops. 
• All successful applicants must provide two satisfactory references and complete a Basic DBS check. 

HOW TO APPLY 

Application is via a cover letter (maximum two pages) and two page CV by Sunday December 8th. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please let us know. 

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website). 

Summary

• Enable delivery of a portfolio of improvement and change initiatives across the Housing team, ensuring change is monitored, managed, and supported effectively, working across teams, senior leaders, and people managers to support delivery from definition to implementation.
• Develop robust and deliverable project plans.
• Support the adoption of change management processes to ensure that all proposed projects and initiatives are fully defined, resourced, and delivered.
• Coach and mentor the team in effective delivery of change.

• Relevant training and qualifications e.g. in programme or portfolio management.
• Experience of supporting and delivering change and business improvement initiatives in complex organisational environments, and in aligning projects to organisational strategy.
• Experience of managing project/portfolio delivery and change implementation.
• Excellent verbal and written communication skills,
• Excellent stakeholder management skills, including inspiring a team to work towards common goals.

• A salary of £34,099.80 (FTE £56,833) plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

This is an excellent opportunity to join a dedicated team supporting vital services for individuals. The role focuses on recruiting, training, and developing volunteers who provide emotional and practical support, as well as coordinating innovative volunteer-led projects.

In this position, you will:

Recruit, onboard, and train volunteers, ensuring they have the tools and support to succeed in their roles.
Manage referrals and support volunteers in delivering befriending services.
Facilitate volunteer group sessions and conduct performance monitoring to maintain quality support.
Handle safeguarding concerns, ensuring all protocols are followed and logged appropriately.
Contribute to volunteer recognition initiatives to foster engagement and a sense of community.

We are seeking a candidate who:

Has experience supporting volunteers, including recruitment and training.
Can communicate effectively, demonstrating empathy and understanding for diverse lived experiences.
Excels in organisational skills, managing competing priorities with ease.
Is proficient in using digital tools, including CRM systems, to maintain records and streamline processes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us  

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team 

This role sits within London or Manchester, as part of the Marketing and Communications team and reports directly to the Brand and Marketing Manager. 

Job Summary 

We have one 28 hour part time role that can be based from either our Manchester or London office. The salary for this role is £25,316 per year (£31,645 per year full time equivalent). 

This is a role with responsibility for akt’s content production, social media channels and website content. The post holder is responsible for day-day channel management including the social media calendar, delivering content via agencies and pro-bono freelancers according to brief, and producing quick in-house content.

Duties and responsibilities  

• Develop an effective content marketing plan to maintain regular posting, key messages, and brand consistency across owned social channels.
• Manage the social media content calendar.
• Day-day community management of akt’s social media channels (including Instagram, TikTok, Youtube, Snapchat and LinkedIn). Create an approach to out-of-hours and holiday coverage. 
• Support the Brand and Marketing Manager to maintain relationships with key amplifiers (mega, macro, mid, micro, nano), working collaboratively to brief & commission content and generate coverage for akt.
• Where appropriate, produce in-house native content for social media, working with apps like Cap Cut and Canva to turn ideas into action at rapid speed.  
• Work closely with corporate partners to bring their activity to life on social media - attending meetings and feeding into plans/pitches.
• Protect the reputation of akt on social media and keep best-practice and guidance up to date. Monitor negative comments and inform the team of risks to the akt brand.
• Update the team on all things social & influencer – identifying key opportunities and threats in the digital landscape.
• Work at pace, adhering to strict deadlines, hitting targets for social media posting and remaining agile (turnaround in hours) when trending opportunities arise.
• Commission freelancers and agencies to increase akt’s content capacity, overseeing briefing, project management and project delivery.
• Manage social, content & design requests for organisational stakeholders – either by commissioning external support or by producing in-house.   
• Support the Brand and Marketing Manager with reporting requirements, feeding data learning back into content.
• akt may from time to time require you to undertake additional or other duties as necessary as commensurate with the role.

More information about the role can be found in the job information attached to this advert. 

Application deadline: midnight (11.59pm) 30th December 2024

Please note - applications will be reviewed as they're received and interviews conducted on a rolling basis. If a suitable candidate is found this may mean that this vacancy is closed before the application deadline. We would encourage you to submit your application early to avoid missing out. 

Do you have project management experience within the charity sector? Are you passionate about making a difference? ​

Join our small & friendly team at Samaritans as Events Fundraising Project Manager to develop and deliver our annual Streaming & Gaming fundraising programme.​

Fixed term contract until 31 July 2025 (with the possibility to extend)

Full time hours (35 hours per week)

Salary of £42,000- £44,500 per annum plus benefits

We are passionate about flexible working, talk to us about your preferences

Hybrid working: Linked to Ewell, Surrey office. A blend of working from home, the Ewell office and other locations for team meetings.

In-person working: Meeting in person is something we value. Mandated in-person meetings will be in place from Jan 2025. This is around 2 days per month and further information can be found on our careers website. ​

Key responsibilities​

Project manage annual programme of Streaming & Gaming fundraising campaigns.

Build and deliver exceptional supporter experiences to maximise supporter's potential to raise money and awareness for Samaritans.

Develop an innovative strategy to support the growth of Streaming & Gaming based on insight and best practice, maximising the halo effect from large influencer led campaigns.​

About you​

We are looking for a people person with the ability to lead and deliver a community fundraising programme with a focus on Streaming & Gaming. You’ll lead on strategy development, campaign creation, creating engaging content and communications to deliver a ‘best in class’ stewardship programme that enables supporters to maximise their fundraising and build lasting relationship with Samaritans. ​

To be successful in this role, you’ll need:​

• Demonstrable project management experience, managing multiple stakeholders and establishing effective ways of working
• Experience of delivering marketing plans
• Experience of delivering great supporter journeys
• Budget management experience
• IT proficient and able to use data to track and report on key project measures
• Excellent verbal, written skills, and presentation skills
• Organised and attention to detail
• Knowledge and/or experience of streaming & gaming

If you’re looking for a new opportunity or a chance to learn new skills in a fast-paced fundraising environment, please consider applying. A full outline of the opportunity and what you’ll need to bring to the team is provided in theJob Description here 

​

What’s in it for you – our benefits ​

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities. ​

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.​

Being Inclusive:

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans. ​

Application:​

If this role sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and cover letter tailored around your motivations for applying and your skills and experience in relation to the job. This role will close for applications at 9 am on 6th Dec 2024. Video interviews will take place week commencing 9th December 2024. There will be only one stage in our recruitment process.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Homelessness & Complex Needs service in Kensington & Chelsea.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

On a rota basis 4 on and 4 off and will work with security

please note that the shift pattern can change when being reviewed

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Report any observations relating to customers welfare.
Assisting in the recording and reporting of customer incidents
Updating the database on each customer when necessary.
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Carry out security duties through locality checks to ensure the safety of the customers and premises.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
Be the lead person on a delegated task.
Being responsible for the handover of key information between shifts

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Connection at St. Martins is based in the heart of London, in the most concentrated area of rough sleeping in the UK.  We have an ambitious strategy to tackle rough sleeping in central London with those people who are most persistently on the streets. Building relationships of trust with clients is at the heart of our work.  To achieve this in practice, we have a fully trauma informed approach across the whole charity with psychologists embedded in our service delivery teams.

Alongside running our busy day centre at Adelaide Street by Trafalgar Square, we are developing our access to accommodation.  This includes a project to extend our scheme in Clapham with a new building during 2025.  The extension will provide 3 additional studio flats and activity spaces.  This is the first in a longer term goal to introduce more accommodation into our service portfolio so that we can house an additional 300 of our Adelaide Street clients by 2028.  We are also keen to develop our links into health, through partnerships with the NHS and other treatment services.  Finally, we would like to further improve our offer for women and for people with No Recourse to Public Funds. 

The Director of Services is a vital role for us and this is an incredibly exciting opportunity for someone who shares our passion for addressing rough sleeping.  The successful candidate will be ambitious and tenacious in developing high quality services and growing our support.  They must be able to build really strong relationships with clients, colleagues and stakeholders alongside bringing extensive experience from homelessness, mental health, addiction or the criminal justice sector. 

Our Director of Services will: 

• Ensure excellent service delivery which reflects our Theory of Change; 
• Deliver the charity’s Service Quality and Development strategy; 
• Take forward our emerging accommodation models and our links into health services; 
• Provide financial management and secure resources for service delivery; 
• Work with the Board and the Service Quality and Development Sub Committee, sharing progress against objectives and reporting results; 
• Provide leadership with the staff team, particularly in services, promoting our cultural traits and behaviours in everything we do. 

Full job description can be found on our website

Salary: £64,709
Closing Date: Thursday 5th December
Interview Date: Wednesday 11th December & Thursday 12th December. Second interview w/c 16th December

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Are you an experience Employee Relation Advisor with a passion for the education sector?

Do you have experience of change management?

Job title: Employee Relation Advisor

Duration: 3 months

Contract time: Interim

Location: A short walk from Canary Wharf station

Hours: 35 hours, 3 days home, 2 days in the office

Pay - £25 - £28 an hour + holiday pay

In this exciting role, you will play a pivotal role to see academic institution through a period of change. Working as part of wider HR team, you will lead on a variety of ER cases and change management.

Your day to day duties as Employee Relations Advisor will include;

• Overseeing a variety of Employee Relations cases such as grievances, sickness and performance issues
• Leading on change management including restructures and redundancies
• Building effective relationships with managers and external stakeholders to properly understand their needs
• Lead on conduct meetings and effectively managing the relevant paper work
• Effectively advise and communicate managers with policies and procedures, coaching and mentoring where necessary to resolve and settle disputes

The skills you will bring to the role of Employee Relations Advisor will include;

• Prior experience in managing a variety of Employee Relation cases including, disciplinaries, grievances, sickness, performance issues etc
• Experience of working in large organisations and managing a high volumes of stakeholders
• Experience of working with unions

This is a busy and dynamic role and ideally we are looking for someone to start before the Christmas breaks.

If you are interested in applying for the position of Employee Relations Advisor through TPP Recruitment by sending your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you an immediately available Procurement professional looking for a role to start asap?

Job title: Procurement Officer

Location: A short walk from Canary Wharf station

Pay: £20.20 + holiday pay

Duration: 3 - 6 months

Contract type: Temporary

Reporting to the Head of Procurement you will assist with providing high quality procurement support for staff, suppliers and contractors.

In your day to day duties you will;

• Deliver new procedures, control and continues compliance
• Support and assist with the development and introduction of the supplier management system
• Support the tender process
• Develop supplier spec queries
• Conduct supplier credit checks
• Manage, organise and complete the procurement, and supplier management plan review process

The skills you will bring your role as Procurement Officer will include;

• Prior experience in a similar role ideally in the education, IT, Facilities management or consultancy
• CIPS qualification is highly desirable
• Excellent stakeholder management to work with internal stakeholders and external suppliers
• Great attention to detail to effectively manage and review

If you are interested in applying for the position of Procurement Officer through TPP Recruitment then please do so by sending your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Open Rights Group (ORG) is a digital rights campaigning organisation. We are looking for someone to help manage our internal operations while our permanent Operations Manager is away on maternity leave. This role is crucial to ensuring that Open Rights Group continues to run smoothly behind the scenes.

• Job Title: Operations Manager (Maternity Cover)

• Salary: £30,000 - £34,000 (4 days per week, equivalent to £36,000-£40,800 full time)

• Benefits: 4-day week; flexible working; parental leave; 7% pension contribution; generous training and development budget; 26.5 days paid annual leave (including public holidays), an extra day off for your birthday, and additional time off in December when office is closed; company-provided Macbook.

• Location: Nationwide (home-based/remote). Candidates must be eligible to work in the UK.

• Duration: Fixed Term (14 months)

• Deadline for Applications: 9am on Tuesday 17 December 2024

• Interview Dates: W/C 20 January 2025

• Start Date: 3 March 2025

What we’re looking for:

This role is spread across the internal departments of the organisation, including Financial Management, Compliance, Human Resources and Membership Administration.

Above all else, we need someone who:

• supports our mission,

• is highly organised,

• is passionate about taking care of the internal systems that form the foundations of an organisation,

• has a strong grasp of internal accounting systems and is able to play a leading role internally in ensuring our financial accounts are kept in good order.

As regards the rest, we’re more interested in your skills, rather than your past experience.

What the job will involve:

• Financial management: preparing accurate monthly accounts, managing internal reporting processes, administrating payroll, and supporting with statutory accounts preparation and with the organisational budget.

• Legal compliance: helping senior management to keep track of our compliance needs, coordinating updates to statutory registrations and renewals etc.

• Helping look after the team: coordinating onboarding and off-boarding projects, supporting with the implementation of HR policies, and helping to organise team events including our annual strategy refresh event.

• Assisting with our governance systems: scheduling meetings, preparing draft agendas and carrying out administrative tasks to support our Board of Trustees.

• Contributing to the smooth running of our internal systems and services: including potentially helping out with the development of our new Contact Relation Management (CRM) system.

• Helping out with our members and supporters: helping to manage shared inboxes and membership administration.

What we’re like:

ORG is a vibrant digital rights campaigning organisation. Founded in 2005, we have over 40,000 members and supporters and 10 local groups across the UK.

We uphold human rights like free expression and privacy. We condemn and work against repressive laws or systems that deny people these rights.

We campaign, lobby, go to court – whatever it takes to build and support a movement for freedom in the digital age.

Our remote team is spread across the UK. We’re a supportive, flexible group with high standards. We’re innovative and agile. You’ll work hard but be rewarded by the impact you collaboratively achieve.

We take staff well-being seriously and meet up regularly for in-person work and social events.

Length and Salary

The Operations Manager (Maternity Cover) will be employed on a fixed-term basis for 14 months, following successful completion of a three-month probation period.

The annual salary is £30,000 - £34,000 (4 days a week, equivalent to £36,000-£40,800 full time) less any required deductions for income tax and national insurance. As mentioned above, the position is home-based, though travel into London for in-person events is required.

Candidates must be eligible to work in the UK.

ORG is an equal opportunity employer. We believe that a diverse and inclusive team working in a supportive environment is vital to the success of our work. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as well as from LGBTQIA candidates.

How to Apply

Please submit your application on Applied before 9am on Tuesday 17 December 2024.

More information on the application process and what it’s like to work for Open Rights Group can be found in the Application Pack. You can also find additional information about the role in the internal Job Description.

The recruitment platform we are currently using, Applied, hosts its applicant and hirer databases on Amazon Web Services (as per its privacy policy). If you do not accept the terms of Applied’s privacy policy, you can apply for this post by filling a manual application form which is linked to at the bottom of the job advert on Applied.

Position: Retail Manager
Salary and Hours: £21,803.60 per annum, 35 Hours per week
Contract: Permanent, Full time
Based: Gravesend, Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview process: If your application is deemed successful, you will be invited into the store for an interview.

Marie Curie is one of the UK's most loved charities and the leader in end-of-life care and support. We're fighting for a better end of life for all because we believe that every day of your life matters - from the first to the last. You may have seen our recent TV advert here.

Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
No week is the same and you'll have bags of variety in your role.

Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:
- Annual leave allowance: - England & Wales = 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS

What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.

You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.

We have an exciting opportunity for a Hospital Carer Support Worker to join our team in Waltham Forest.

As a Hospital Carer Support Worker, you will be part of our Waltham Forest community team, helping to improve the lives of carers through your work. This role is part of a North East London (NEL)-wide project to better identify and support carers within and beyond acute settings funded as part of the Accelerating Reform Fund (ARF). This role will include, improving the recognition and identification of carers within the Hospital setting (Whipps Cross Hospital). Providing information advice and guidance to carers and effectively linking carers to ongoing support to increase ‘successful’ Hospital Discharges for their ‘cared for’.

To be successful in this role you will have excellent interpersonal skills and proven ability to develop effective working relationships with a range of individuals, organisations, partners, and funders particularly those within a hospital setting. You will need to be a resilient, highly professional and empathetic person who is able to work flexibly. You will be at the forefront of this new project, able to raise issues effectively and work alongside project evaluators to identify ‘what works’ to contribute to the wider NCL project development. This is a fantastic opportunity for someone who is excited about creating real change in carer’s support.

This role is based at Whipps Cross Hospital with occasional travel to our Waltham Forest office for team meetings. So being commutable to this hospital and our office is desirable. There will be opportunities to work from home when appropriate.

In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.

Closing Date:  05/01/2025

Interview Date:  06/01/2025 - 17/01/2025

 Carers First is an Equal Opportunities Employer

Positive       Collaborative      Ambitious