Contract Jobs

We're looking for a kind, compassionate and resilient Helpline Administrator to join our IDVA service in Kent.

£25,210.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of the Helpline Administrator is to answer calls on the helpline within the helpline opening hours and to provide administrative support for the IDVA team.

This is a 12 month fixed term contract.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This role will not carry a caseload

Answer calls on the helpline, screen, advise and signpost clients and take details to be passed to the IDVA Team Leader

Carry out administration tasks in line with the role as directed by Team Leader including but not limited to adding new referrals, closing cases and uploading Marac actions

Assisting in the recording and reporting of customer incidents

Developing productive relationships with partner organisations to improve service outcomes and promoting the service to outside agencies and clients

Knowledge of the criminal justice system. Understanding of Marac protocols

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Encouraging and signposting clients to attend relevant programmes when appropriate

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to

Adhering to all other Look Ahead's policies and procedures

Engaging in learning and development activity to increase knowledge and skills

Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Team Leader

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Exudes a warm friendly presence and open behaviour v Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Able to apply the right balance of care and support dependant on the needs of the customer

Thrives on change and enjoys dynamic diverse environments v Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviour

Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:

Good knowledge of the issues domestic abuse victims and survivors face

Desirable:

Previous work with male victims of domestic abuse

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This role is being advertised as a Charity Shop Manager but on appointment your job title will be Community Shop Manager.

Our Shelter pop-up shop in Eastleigh is looking for a confident and influential person to join us. Do you have experience of managing a team whilst also empowering and motivating individuals, if so, this could be the role for you.

You will inspire your team members and work together merchandising the shop to attract customers and donors to come through the door.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About You:

• You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
• Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position when hiring volunteers.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Maternity Cover – Mid July 2024 to September 2025

Are you passionate about fostering excellence in design and production within the furniture and furnishing industry? Do you thrive in cultivating relationships and driving growth? If so, we have an exciting opportunity for you to make a meaningful impact as our Guild Marks & Corporate Membership Manager.

The Furniture Makers’ Company is the City of London livery company and charity for the furnishing industry.  With more than 300 individual members and around 45 corporate members, The Furniture Makers’ Company is the only membership association in the UK furniture and furnishing industry that brings together people and companies from all sectors of the wider trade, including beds, fabrics, kitchens, carpets and floor coverings, for networking, fellowship and supporting our livery and charitable activities.

Our role is to sustain a thriving British furnishing industry with a talented workforce delivering high quality products, which supports those in need from within its ranks and those who have served it in the past. We achieve this through three pillars of activity – education, excellence and welfare.

As our Guild Marks & Corporate Membership Manager, you will have responsibility in overseeing our programme of excellence activity as well as supporting the successful growth of corporate membership.

Excellence

As the furniture and furnishing industry’s preeminent organisation, we recognise excellence and the highest standards in British design and production through our coveted Guild Marks - the Bespoke Guild Mark, Design Guild Mark and Manufacturing Guild Mark. Each Mark raises the profile of British design, innovation and manufacturing, helping to build a thriving industry for the future, as well as bringing prestige and publicity for award holders.

With the support and direction of committees of volunteers, you will be responsible for managing each of these very different award schemes - strong marketing, events management and administration skills are essential.

Corporate membership

Our corporate members and corporate supporters represent some of the most significant companies from across all sectors within the UK furnishing industry. It is through their generosity that we can ensure we have a robust and thriving industry, where we always look after our own, where developing young talent and embedding skills are paramount and excellence is the norm. You will be joining us as a very exciting time as we look to increase our corporate members by 50%. You will be working closely with the corporate membership committee and CEO to facilitate the recruitment of new members and manage the relationship with existing members.

Key Responsibilities:

Corporate Membership

• To manage relationships with existing corporate members and enable smooth running of the process.
• Keep a track on leads, chase leads and organise meetings
• Budget management – invoicing and tracking all incoming and outgoing payments
• Organise overall programme of events and activities

MGM

• To manage relationships with existing holders and recruit new holders
• To manage invoice cycles for all existing holders
• To manage re-inspections/re-issue of certificates
• Budget management – invoicing and tracking all incoming and outgoing payments.
• Organise key events.

DGM

• To manage the awards cycle – call to entries, judging days, award ceremony
• To maintain and build the database
• Budget management – invoicing and tracking all outgoing payments and income.
• Be the subject matter expert for the DGM.

BGM

• Conduct all the administration for the ongoing BGM entry and judging process.
• To manage relationships with existing holders and recruit new holders
• To ensure all application and re-inspection fees are paid
• To manage re-inspections/re-issue of certificates
• Budget management – invoicing and tracking all incoming and outgoing payments

Personal Attributes and Skills

• Must have three years’ experience of Marketing and Events 
• Excellent time management skills and ability to work on multiple projects at once.
• Understanding of how to communicate to different audiences. 
• Must be able to work in a small team, enthusiasm and willingness to learn are essential.
• Dependable and reliable: able to produce consistently high quality and quantity of written work under pressure.
• Good personal organisation and presentation; first class communication skills.
• Good prioritisation to reach decisions quickly and effectively with an excellent eye for detail.

Desirable

• Knowledge of the furnishing or furniture industry
• Sales process experience

Interested candidates should submit their CV and a cover letter outlining their qualifications and why they're a good fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.

Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.

We are committed to ensuring transparent and non-discriminatory recruitment and employment. We champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

We're looking for 2 kind, compassionate and resilient IDVAs to join our IDVA Service in Kent.

£29,290.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim. They will also raise awareness of male domestic abuse with partners and within the community.

This is a 12 month fixed term contract.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:

Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork

Building supportive, trusting relationships with clients and creating a positive atmosphere

Knowledge of the criminal justice system. Understanding of Marac protocols

Regular attendance at Marac and completion of all Marac referrals

Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them

Working proactively with other members of the team to handle the service caseload and administrative responsibilities

Attending all court and Case Management hearings with or as a representative for clients.

Supporting clients to set personalised goals in the form of a Safety and Support Plan.

Assisting in the recording and reporting of customer incidents

Creating a safety plan with clients

Developing productive relationships with partner organisations to improve service outcomes

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Encouraging customers to attend relevant programmes when appropriate i.e Own My Life

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc

Adhering to all other Look Ahead's policies and procedures.

Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Team Leader

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Exudes a warm friendly presence and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Able to apply the right balance of care and support dependant on the needs of the customer

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

IDVA qualification

Previous experience managing a caseload

Previous work with male victims of domestic abuse

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This is a great opportunity for a finance person to make a positive impact during a period of growth. The ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.  SANE is a great place to work alongside passionate staff and volunteers who are keen to make a difference to those affected by mental health.

An interest in mental health is desirable but not necessary. 

You will:

Manage all finance systems and processes including payroll, pensions, and insurance.

Work with and provide support to the Board of Trustees, CEO and the Senior Management Team as well as support the needs of the office across the organisation.

Duties:

• Financial Records Maintenance:

- Responsible for the update of the chart of accounts and reporting tools to maximise reporting functionality.

- Ensure accurate maintenance of financial records on SAGE for the charity.

•  Support the Senior Management Team and wider managers in the production of budgets.

•  Provide timely financial information to managers for effective budget management.

• Ensure monthly management accounts accurately track restricted and unrestricted income, expenditure, and reserves.

• Monthly Reporting and Budgeting:

- Produce monthly management accounts and reconciliations - (including the Balance Sheet and Cash Statement).

- Prepare quarterly forecasts and annual budgets (including cash flow).

- Assist in the formulation and implementation of financial policies, procedures and controls.

• Financial administration, banking and payments:

- Manage payroll administration, pension postings, and HMRC payments.

- Process monthly payment runs.

- Monitor and review aged debtors and creditors with the relevant colleagues.

- Work with the fundraising team to oversee Gift Aid claims.

- Manage VAT input and reporting if required.

- Maintain and manage schedules for depreciation, prepayments, accruals & deferred income – posting monthly and quarterly journals as required.

- Administer the Fixed Assets register.

• Year-End Reporting:

- Responsible for year-end reporting and processes.

- Manage the internal examination/audit process.

- Ensure timely preparation and submission of statutory accounts to the Independent Auditor, Companies House, and Charity Commission.

• Governance and strategic finance:

- Produce quarterly reports for the Board and other financial statements in liaison with the Chair, Treasurer and CEO.

- Support the team to create accurate budgets for new funding applications.

- Support the team to accurately cost our services and products for sale ensuring we build in appropriate margins to support growth.

- Work with the Board and Senior Management Team to build financial resilience, diverse income streams and savvy approaches to grow our income and impact.

We are looking for a positive, people-focussed and forward-thinking Digital Support Services Officer to join our team and provide high-quality information and support to people affected by blood cancer.

Taking the lead on delivering support via our digital channels (email, social media and our online community forum), you will play a key role in working towards our mission of being the generation to beat blood cancer and support all those affected. 

Senior Complaints Handler / Senior Engagement & Insight Officer

Hemel Hempstead (Hybrid/Smart Working)

Salary £37,742.00 Per Annum Plus Benefits

Fixed Term Contract (Maternity Cover 12-18 months)

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.

As a vital member of our team, your principal duties will be managing our Complaint Handlers and supervising all service requests. You will be responsible for ensuring that processes are in place to expedite the resolution of service requests.

Additionally, you will provide comprehensive advice and guidance in accordance with Thrive's Complaints Policy and the Housing Ombudsman Code, thereby effectively supporting the team and the broader business. By collaborating with the wider business, you will ensure that complaints are resolved on time, issues are mitigated, high-risk cases are identified, and trend information is provided.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking
• Investigate and gather case files for Housing Ombudsman enquiries. Co-ordinate and carry out case studies and self-assessments for Housing Ombudsman reports, sharing lessons learned with the business.
• Support the Customer Experience Lead in ensuring that Thrive remains compliant with the Housing Ombudsman Code of Complaints.
• Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team and wider business.
• Engage with customers directly by leading focus groups and holding customer voice events both in person and online
• Co-ordinate and analyse customer surveys and feedback
• Contribute to delivering Thrive’s customer ambition.

Requirements:

• Line management experience
• Technical expertise in complaint management, customer service, and quality assurance is essential.
• Ability to role model our core behaviours, with a focus on trust and respect for everyone.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent Microsoft Excel skills
• Ability to work independently and as part of a team.
• Flexible and adaptable to change.

 Benefits:

Thrive’s Top 10! 

• Annual Leave - 25 days per year increasing by length of service (up to 30 days)
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%). 
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 12th June 2024

Interviews Dates: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 

At St Pauls Advice Centre we fight poverty and injustice in the community by providing professional advice and equipping people with knowledge and skills so that they and access their rights and fulfil their obligations.

We are looking for someone experienced, purposeful and with great people skills to join our well-established, ambitious community advice centre as a Communications Officer. As our ‘brand champion’, you will help to shape our tone of voice and be responsible for co-ordinating our internal and external communications and the development of our new website.

This is an exciting time to join our small team as we embark on several projects to increase our reach and impact in the community. As our Communications Officer you will develop and maintain our online presence, support in the development of visual reports including the Annual Report and Annual Impact Report and design accessible and easy to digest information, publicity and marketing materials.

You will have proven experience within a similar role, and outstanding communication skills, both verbal and written, with all manner of people.

We describe St Pauls Advice Centre as friendly, local and here to help – if that sounds like you too, we look forward to receiving your application.

_____________________________________________________________

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package:  

• Salary: £5,853.80
• Flexible working hours: 7 hours per week.
• Fixed term six-month contract (with the possibility of extending)
• Annual Leave: 30 days per year plus bank holidays (pro rata)
• Extra 3 days annual leave between Christmas & New Year
• Pension Scheme: 5% employer’s contribution

Closing Date: Wednesday 19th 2024 (5 pm)

Interview Date: Wednesday 26th June 2024

No CV’s or agencies please.

The YWF Youth Voice Coordinator Role

This role offers an exciting opportunity to coordinate and lead YWF’s revamped youth engagement initiatives. Collaborating closely with our Youth Voice Consultant and the entire team, you will bring passion, creativity, professionalism and ambition to implement our youth voice plans. These plans are informed by a recent review and are supported by a theory of change.  Additionally, you will play a pivotal role in amplifying this work and the voices of young people involved with YWF through our social media platforms.

This position also provides avenues for professional growth and development. By directly overseeing interns engaged in YWF activities, you will gain valuable experience in staff development and play a crucial role in nurturing the next generation of youth leaders! Furthermore, you will acquire experience in YWF’s broader organisational functions, creating opportunities to leverage your expertise in youth engagement to contribute to strategic and operational decision-making within the organisation.

Key roles and responsibilities

 

Youth Outreach and Recruitment

• Undertake outreach and recruitment efforts to attract a diverse group of young people from the YWF membership to participate in YWF's engagement initiatives (currently known as the Young Ambassadors) - working closely with members and key stakeholders to do so.
• Ensure these strategies and communication channels are youth-focussed, inclusive and accessible.

YWF Youth Engagement Strategy Development & Coordination

• Help develop and coordinate YWF's youth engagement and youth voice initiatives including engaging the Young Ambassadors in a YWF engagement program, workshops, internships, trusteeships, panels, peer-research, grant-making, member visits etc.
• Ensure young people are supported to engage in outward-facing opportunities - events, social media, co-production, member visits.
• Work with the youth voice consultant, young people and key stakeholders to help further develop practices that promote youth empowerment, both within the organisation, the membership and the borough.
• Support internal pathways for the Young Ambassadors into YWF Internships and external pathways into supported paid opportunities within the borough e.g. research, youth consultancy etc.

Social Media

• Work closely with the Marketing & Engagement Manager to communicate the voices and work of young people within YWF through various social media platforms - including supporting young people to gather content.

 

Internship Oversight

• Support and coordinate YWF  interns - providing guidance, mentorship and direction to ensure effective program implementation - working to integrate and support interns within different areas of the team.

Stakeholder Engagement and Collaboration

• Engage with internal and external stakeholders, including young people, members, staff, volunteers and partner organisations to share best practices, support collaboration and drive forward impactful strategies.

Project Management

• Ensure clear documentation, processes, and policies are in place to support the efficiency and effectiveness of YWF youth engagement initiatives, including supporting the Youth Voice Consultant to develop role descriptions, session plans, and risk assessments and safeguarding.

Grant Making

• Support the Grants Manager in delivering a youth-led grants programme, led by a group of young grant makers

 

Measuring Impact

• Work with key members of the team, young people and stakeholders to ensure the ongoing effectiveness of YWF’s youth voice initiatives.
• Work with the team to quality - assure YWF’s programmes to ensure programmes meet the needs of young people

What we are looking for

Skills:

Youth Engagement: Proficiency in designing and delivering creative and dynamic youth engagement initiatives, including outreach, recruitment, and sessions. (Essential)

Session planning and delivery: Able to design engaging and creative sessions with young people, that use different methods to keep them engaged, safe and informed. (Essential)

Social Media: Familiarity with social media platforms and digital communication tools for amplifying youth voices and promoting engagement initiatives. (Essential)

Project Management: Strong organisational skills with the ability to manage multiple small projects simultaneously. (Essential)

• Communication: Excellent verbal and written communication skills, including the ability to engage effectively with diverse young people, stakeholders and team members. (Essential)
• Collaboration: Ability to work collaboratively in a team and membership environment, fostering positive relationships and driving collective action towards common goals. (Essential)
• People Management: Skills in developing team members - in this case interns through formal line management (Desirable)
• Monitoring and Evaluation: Skills in creatively getting and reporting feedback from young people and reporting against outcomes. (Desirable)

Experience:

• Youth Engagement: Experience in youth engagement, outreach, and recruitment, ideally within a community or nonprofit setting. (Essential)
• Project Coordination: Previous experience coordinating and managing youth-focused projects or initiatives, including internships, workshops, or events. (Essential)
• Stakeholder Engagement: Track record of successfully engaging with diverse stakeholders, including community members, partner organisations, and funders.  (Essential)
• Supervision and Mentorship: Experience in supervising and mentoring interns or volunteers, providing guidance and support to facilitate their professional development.  (Desirable)
• Event Management: Experience in planning and executing events or activities aimed at youth empowerment, participation, and advocacy. (Desirable)
• Data Analysis: Familiarity with data collection methods and analysis techniques for measuring the impact and effectiveness of youth engagement programs. (Desirable)

 

Knowledge:

• Youth Development: Understanding of youth development principles, including adolescent development, peer support, and youth leadership, to help inform program design and implementation. (Essential)
• Safeguarding: Knowledge of safeguarding policies and procedures to ensure the safety and well-being of young people participating in engagement activities. (Essential)
• Community Dynamics: Awareness of the social, cultural, and economic dynamics within Westminster and its impact on young people, enabling culturally sensitive and inclusive engagement approaches.  (Desirable)
•  Youth Participation Models: Familiarity with different models of youth participation and engagement, such as youth councils, peer research, and youth-led advocacy, to inform strategy development and implementation. (Desirable)
•  Policy Context: Awareness of local, national, and international policies affecting young people, including education, employment, health, and social services, to advocate for youth-friendly policies and practices. (Desirable)

 

Characteristics:

• Passion for Youth Empowerment: Genuine commitment to empowering young people and creating opportunities for their voices to be heard and valued in decision-making processes. (Essential)
• Inclusivity: Commitment to diversity, equity, and inclusion, with the ability to create inclusive spaces where all young people feel welcome and respected. (Essential)
• Adaptability: Flexibility and openness to learning and adapting strategies based on feedback, changing circumstances, and evolving youth needs and preferences. (Essential)
• Resilience: Ability to navigate challenges and setbacks with resilience and a positive attitude, maintaining focus on long-term goals and outcomes. (Essential)
• Empathy: Empathetic and compassionate approach to working with young people, recognizing and understanding their diverse backgrounds, experiences, and perspectives. (Essential)
• Reflective Practice: Willingness to engage in reflective practice, seeking feedback, self-assessment, and continuous learning to enhance personal and professional growth in youth engagement work. (Essential)
• Mucking in! – working in a small team with tight resources you will not be shy about helping out with getting things done but in return you will get flexible working arrangements and a fun working environment. (Essential)

Inverness, IV3 5JU

Closing date: 23rd June 2024

The Salvation Army are partnering with the University of Stirling via the Salvation Army Centre for Addiction Services and Research to deliver a trial for the National Institute for Health and Care Research (NIHR). This unique and innovative social care trial will examine the effectiveness and cost effectiveness of a Peer Navigator/peer support intervention for people experiencing homelessness and problems with substance use. We are now looking for a Peer Navigator (lived experience practitioner) within our Homelessness service to deliver a relationship-based intervention to those experiencing drug and alcohol problems and homelessness, providing both practical and emotional support.

Everyone is welcome at The Salvation Army, and we encourage people from all backgrounds to apply to become part of our skilled and effective workforce. As a faith-based charity we expect our people to work within our faith-based ethos and our values of integrity, accountability, compassion, passion, boldness, and respect.

Key Responsibilities: The role of Peer Navigator (Lived Experience Practitioner) is fundamental to The Salvation Army’s desire to help vulnerable clients achieve positive outcomes and as such you will be passionate, target driven, dynamic and demonstrate an in-depth knowledge of services for vulnerable clients in a competitive climate. You will also champion excellence in terms of ensuring our clients are central to our services and successful individual outcomes are achieved.

There is a requirement to work flexibly to meet the needs of participants/client, due to the nature of this particular role, including the outreach element. The usual pattern of work will be Monday-Friday with hours between 8am-6pm. However, some working outside these hours may be requested, depending on the needs of the people you will be supporting. Work life balance will be taken into consideration and individual needs can be discussed with line managers.

The successful candidate(s) will be able to demonstrate:

• Their own personal (not family related) experience of homelessness and/or problem alcohol/drug use.
• A passion for supporting vulnerable people, with strong previous experience of working successfully in a similar role, and good knowledge of drug and alcohol issues including harm reduction models.
• Genuine compassion and non-judgemental attitude for people in need with challenging lives.
• Knowledge of the main support needs of people experiencing homelessness and other forms of vulnerability, including problem substance use and challenges with the welfare benefit system.

Appointment subject to satisfactory references, proof of right to work in the UK and PVG Disclosure check.

We recognise that many of the individuals applying for the Peer Navigator roles may have previous criminal convictions. Those in Safeguarding and HR within The Salvation Army will work closely with the study team/recruitment panels to ensure that individuals are provided with support throughout the process of undertaking the PVG and DBS disclosures. This is important because we recognise that the legislative disclosure processes can be personally and professionally challenging and we aim to be trauma informed in our recruitment processes.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.

As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, call back service, email and text support; and promote and host research into causes, treatments and therapies.

 About the role:

We would love to hear from anyone with experience and enthusiasm for training and working in mental health. The Training Officer role is pivotal for the recruitment and training of all our volunteers, who go on to support people affected by mental illness on our helpline or text services.

You will be part of the training delivery team that recruits and trains new volunteers for our out of hours mental health specialist helpline. You will provide support to the Training Manager by responding to volunteer emails and communications, preparing and updating the training material as required and taking active part in recruitment and development of SANE volunteers in line with agreed targets. You will ensure clear and timely information sharing and handover to colleagues and work closely with the service team to maintain high-quality service to our callers.

The role of Training Officer requires an open minded attitude, strong communication skills and ability to provide feedback to individuals from diverse backgrounds.

Starting Salary: £16,200 pro rata, 22.5 hours (FTE £27,000 per annum)

About you:

- You have experience of delivering training to diverse groups

- Ideally, you have some experience of working in mental health field

- You are personable and genuinely interested in training and developing people from all walks of life

- You are an excellent communicator with a high level of self-awareness

- Awareness of group dynamics and ability to adapt the training depending on the group

- You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline

What can you expect?

-To receive the full SANEline training and a further online training opportunities within specific areas.

-To become part of an established and diverse team.

- To expand experience of training and developing individuals from diverse backgrounds

- To gain exposure to a wide range of mental health problems.

- To gain a valuable practical experience in providing emotional support to vulnerable people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.

Requirements: 

• Ideally 1 year mental health experience 
• Availability for a minimum of 3 day per week (inc weekend work)
• To undergo an enhanced DBS check
• Expected start date – July/ August 2024

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis

Closing date: Midday 19th June 2024

To apply: Please completed your application before the closing date, addressing all areas of the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered. 

Join Us in Making a Real Impact to People's Lives!

Rare Opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who We Are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join Our Team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not Your Average Job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road traffic collisions.

What We Offer:

·      A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)  

·      An extra 2 days of annual leave following 5 years’ service 

·      An extra day off for your birthday to take whenever you choose 

·      Enhanced sick pay and compassionate leave 

·      Death in service benefit 

·      Employee Assistance Programme 

·      Flexible working 

·      Ongoing support and clinical supervision 

·      Be part of a skilled, friendly team with an engaged Board of Trustees 

Who You Are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles like police, criminal justice, counselling, or health and social care could make you a perfect fit. This position will require some travel around the local North Yorkshire radius, so the ideal candidate will reside in this area.

Specifically Seeking Candidates With:

·        Multi-lingual (desirable but not essential)

·      Experience of frontline care for people in crisis with acute vulnerabilities and risks (desirable but not essential) 

·      Comprehensive understanding of the processes involved in the criminal justice system (desirable but not essential) 

·        Research and advocacy skills – you reach out to other organisations to support your cases where required 

·      Significant resilience, and willingness to be professionally developed and clinically supervised 

Whilst a full UK driving licence is desirable, it is not essential as you will be expected to travel to see clients via public transport (we reimburse travelling expenses).

We are interested in receiving applications, not to the exclusion of others, from candidates with experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area. 

The greatest reward comes from knowing you have made a real positive difference to someone’s recovery from psychological trauma, and the emotional or practical challenges presented by their sudden bereavement or serious injury. 

If you are seeking out a new challenge and think you have the skills, passion, and commitment that we are looking for, we would be interested in hearing from you. 

About the team and how we work 

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you 

The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered. Additional police vetting may also be required (TBC). 

Please note we do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks. 

To apply 

Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role..

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Salary: £57,300
Hours: 35
Contract: 12 month FTC - maternity cover
Location: Flexible, regular travel to the London and Bristol offices is required

Closing date: 16 June 2024
Interview date: w/c 24 June 2024

Change lives in a life-changing career when a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

We’re looking for a Head of Digital to join our Brand and Marketing Communications team on a 12 month maternity contract. This is a fantastic opportunity to lead a newly formed digital responsible for both digital experience and digital engagement.

You will provide strategic expertise and direction to ensure that digital team are supported to deliver integrated and best practice marketing campaigns. Champion the ongoing development of the Young Lives vs Cancer website and work with the Digital Experience Manager to refine the roadmap for improvements.

This is a key role in championing the impact of digital expertise within the organisation, supporting the team to create a data driven and innovative approach to activity, through continuous iteration and improvement. Working with stakeholders across the organisation in order to realise the potential of digital solutions and channels to deliver excellent online experiences.

This is an exciting time to join the team as we embed in the new digital function and support the organisation to become audience led and data driven in our approach to activity across fundraising, campaigning and service delivery. all of our engagement work.

WHAT WILL I BE DOING?

• Motivate and develop skills in the digital team to foster a test and learn approach in thinking and delivery
• Build a culture where colleagues can perform brilliantly and contribute to setting the strategy and deliver results
• Work collaboratively with stakeholders across the organisation to define and develop the digital strategy and programme for the organisation. Lead the delivery of this, supporting the team and colleagues to implement to a high standard.
• Lead the development and oversee the delivery of the digital marketing strategy, encompassing paid and organic activity.
• Ensure we take an audience-led and insight driven approach to digital development and communications, working with colleagues to embed this across the organisation
• Take an active role in team planning, developing and embedding new ways of working, establishing relationships with other teams and raising the profile of the Brand and Marketing Communications team across the charity.
• Oversee the delivery of the digital programme and roadmap
• Provide strategic and technical oversight of our digital and marketing technology

WHAT DO I NEED?

• Significant experience in leading teams encompassing website development, user experience, content design and digital marketing
• Leading teams to deliver, implement and evaluate digital strategies which demonstrate impact.
• Developing and delivering digital programmes and products through their full cycle to time, budget and quality requirements
• Developing effective rollout and on-boarding plans for new digital and marketing technologies to embed change
• A confident collaborator, able to influence, negotiate and build positive working relationships.
• Excellent communication and interpersonal skills. Confident presenting to senior stakeholders including the Executive team and Board.
• Proven ability to think creatively with significant experience of encouraging innovation amongst colleagues with demonstrable results.

WHAT WILL I GAIN?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

ACCESSIBILITY

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

You may also have experience in the following: Digital Transformation, Digital Operations Manager, Head of Digital Engagement, Digital Innovation Manager, Digital Product Director, Senior Digital Manager, Digital Experience Director, Director of Online Marketing, Digital Business Development Director, and Director of Digital Channels.

REF-214393

St Catherine’s College seeks to appoint a new Development Executive ahead of the development and launch of a major new capital campaign. The Development Executive will be a key member of the St Catherine’s College Development Team, working hand in glove with the Development Director and Deputy Director in particular, to advance our major gifts programme.

This post is full time, for a three year fixed term in the first instance.

The salary is in the range £36,024 - £44,263 per year.

The post holder will be personally responsible for:

• identifying, cultivating, soliciting, and stewarding major donors and prospects with the capacity and propensity to make significant (£25,000 - £500k+) financial contributions to College;
• identifying the next generation of major donors, building relationships, securing five, six and, in time, seven figure gifts, and driving up philanthropic income in the medium and longer term;
• focusing on individuals, foundations, and, in some cases where relevant, corporations, with the potential to make transformative gifts.

This role has arisen at a pivotal time for St Catherine’s College; as we prepare for a major campaign for an ambitious estates project. Working with the Director and Deputy Director, this new role will be vital in developing, launching and closing out this landmark campaign and ensuring that the College capitalises on the momentum created to launch into its next philanthropic phase.

The successful candidate will have a track record of having asked for, negotiated, and secured major gifts, alongside proven success in developing and maintaining effective donor relationships. As a senior member of the Development Team, it is an excellent opportunity for a proven development professional looking to broaden their fundraising experience, as well as taking that next step towards leadership.

Further particulars and details of how to apply are available on the College’s website.

The closing date for receipt of applications is midnight on Tuesday 18 June 2024.