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Association of Dogs and Cats Homes, Remote
£28,000 per year
We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team.
Posted today
SeeAbility, Remote
£28,840 per year
As People Support Team Administrator you will work to support our homes with all onboarding and HR administration focusing on onboarding
Posted 1 day ago

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Forces Employment Charity, Birmingham (On-site)
£23,133 per year
An exciting opportunity to join the Forces Employment Charity
Posted 2 days ago
Not For Profit People, Remote
£33,200 per annum (plus London weighting where applicable)
Posted 1 week ago
Whizz-Kidz, Remote
£26,000 pa
As a Wheelchair Skills Training Coordinator, you will work directly with young people and others to deliver accredited training UK wide.
Posted 1 week ago
Closing in 5 days
MS Society UK, SK2, Stockport (On-site)
£25,258 per annum, plus excellent benefits
Posted 1 week ago
Closing in 4 days
RNLI, Remote
£42,479 - £49,976 + Vehicle + Benefits
We’re looking for a new Philanthropy Manager, homebased in the South East of England, to join our expanding Philanthropy Team.
Posted 1 week ago
Closing in 2 days
Brum Unitarians, Birmingham (On-site)
£32,000 - £37,000 depending on experience
Seeking an innovative and entrepreneurial candidate with strong project management skills, to help us grow, thrive and reach more people.
Posted 1 week ago Apply Now
Closing in 2 days
The Shropshire Wildlife Trust, Shrewsbury (On-site)
£18,213 - £19,105 per year
Posted 1 week ago
Page 1 of 2
Manchester, Greater Manchester (Hybrid)
£25,250 per year
Full-time
Permanent
Job description

Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 
 

What does this role do?

As Customer Support Centre Advisor, you'll: 

  • respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
  • respond sensitively and efficiently to all calls, following our set policies, procedures, and  guidelines 
  • identify the circumstances, needs and aims of the customer using appropriate questioning  techniques and respond appropriately
  • achieve and maintain key performance indicators; including but not limited to average talk  time, call/email quality and after call work
  • record all customer interaction accurately on relevant in-house systems as appropriate, in  line with agreed standards and procedures
  • act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation

Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.

Could this be you?

To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.

Please note this is a hybrid role working out of our Contact centre in Manchester.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Application resources
Organisation
Dogs Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 04 August 2026
Closing date: 30 August 2026 at 16:37
Tags: Communications, Customer Service, Customer support

The client requests no contact from agencies or media sales.