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Job description
GamCare is seeking experienced temporary Helpline Advisers and Online Practitioners to support our award-winning National Gambling Helpline and digital services. If you have experience of working on a helpline or in digital spaces to support vulnerable people and can quickly build trust, we'd like to hear from you.
As part of our team, you'll provide vital support, information and guidance to people affected by gambling harms through telephone and digital channels. We're looking for confident, compassionate professionals who can work independently, manage risk effectively, and deliver high-quality support in a fast paced environment.
We are recruiting for:
Helpline Advisers who can:
- Deliver support via telephone, WhatsApp and other contact channels
- Assess needs, manage risk and help people access appropriate support
Online Practitioners who can:
- Deliver support through live chat, forums and other digital platforms
- Deliver short term support over the phone utilising motivational interviewing and other techniques
We're looking for people with:
- Experience of supporting vulnerable individuals with complex needs, addiction, mental health, safeguarding, crisis support, advice or related services
- Excellent communication skills and the ability to build rapport quickly
- Experience of working in health, social care, community, advice or support settings
- Strong IT skills and confidence working remotely
Working at GamCare
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
Why join GamCare?
- Be part of the team behind the National Gambling Helpline
- Fully remote working
- Comprehensive training and ongoing support
- Meaningful work that makes a genuine difference every day
For further details and to apply please click the apply button.
Please state whether you are applying for the Helpline Adviser role, Online Practitioner role, or would like to be considered for both.
Appointments are subject to a DBS check. Applicants must have the right to work in the UK.
Closing date for applications: Sunday 16th August 2026 (23:59)
Interviews will take place on 20th and 21st August 2026.
GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Organisation
Posted on: 10 August 2026
Closing date: 16 August 2026 at 23:30
Tags: Advice / Information, Customer support, Helpline, Victim Support, Social / Support Work
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Job description
Outreach & Training Practitioner
Salary: £29,479 plus excellent benefits
Location: Leeds/Bradford – Home based with travel across the Yorkshire & Humber region
Contract: Permanent
Hours: Full time
This is an exciting opportunity to join GamCare Yorkshire's Community Outreach & Training service, supporting a public health approach to preventing gambling-related harm and encouraging early intervention. As an Outreach & Training Practitioner, you'll deliver community outreach, awareness sessions, workshops, drop-ins and workforce training to improve understanding of gambling harms, reduce stigma and strengthen local pathways to support.
Working with local partners, professionals and community organisations, you'll deliver prevention-focused activity informed by local insight and lived experience, including Brief Interventions and appropriate signposting to the National Gambling Helpline and treatment services where needed. As an independent charity and the leading provider of support for anyone affected by gambling harms, the work you do will help GamCare reach communities across Yorkshire & Humber and make a real difference to people's lives
About you
We're looking for a motivated and compassionate individual with experience delivering community-based outreach, engagement or prevention activity, and a good understanding of gambling-related harm within a public health, prevention or early intervention context. You'll be confident holding supportive conversations that encourage awareness and behaviour change, with strong interpersonal and communication skills and the ability to engage professionals and diverse or seldom-heard communities. Experience delivering training, workshops and awareness sessions in a non-judgemental, stigma-reducing way is important, as is strong organisational skills, confidence using IT systems, and a commitment to safeguarding, confidentiality and professional boundaries. This post requires an Enhanced DBS check.
Working at GamCare
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
Staff Benefits we can offer you:
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay after 6 months’ service.
- Employee Assistance Programme – 24-hour support
- Premium access to the CALM app for you and up to 5 dependents
Closing date for applications: Sunday 16th August 2026 (23:59)
Interviews will take place:
- Pre-assessment screening calls: between 17th and 19th August 2026
- Interviews: in person, week commencing 25th August 2026
GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Organisation
Posted on: 07 August 2026
Closing date: 16 August 2026 at 23:30
Tags: Social Care / Development, Training / Learning, Care Management, Engagement / Outreach, Mental Health, Public Health, Social / Support Work
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