Administration management jobs
Friends International (FI) is an evangelical mission agency dedicated to encouraging and equipping churches and Christian student groups to reach out to the approximately one million international students in the UK and Ireland. We currently have 80 Staff working in 35 university towns and cities in the UK and Ireland.
From July 2026, we will be relocating our registered office (‘Support Centre’) to CMS House, Oxford. We are seeking a People and Office Manager to lead and develop the People (HR) function and manage the office. Reporting to the National Director, you will be based in our Oxford office, supervising an Office Administrator and working remotely with other Support Centre functions (Communications, Finance, Fundraising and Operations), who will be mainly home-based.
As a primary contact point for the charity, you will model and reflect the Christian ethos, mission, vision and values of FI in all aspects of the role, and be able to explain them to others, as well as understanding the qualities needed in job applicants. There is, therefore, an occupational requirement for the post-holder to be a practising Christian in line with our ethos and statement of faith.
Please note that you must have the right to work in the UK to apply for this role.
Essential Qualities/Experience:
- Educated to degree level or its equivalent with good office skills and a high level of IT literacy
- Ability to build and maintain healthy relationships in a diverse organisation
- Ability to develop and implement projects
- Experience in a generalist people (HR) role, ideally in a faith based charity
- Good understanding of current employment law and HR best practice
- Excellent communications skills (written and verbal)
- Administration skills – excellent writing and organisation skills
- Excellent attention to detail and ability to meet deadlines
- A commitment to intercultural mission and an appreciation of the value of international student ministry
Desirable Qualities:
- CIPD qualified / part-qualified (level 5)
- Experience in a UK visa sponsorship management role
- Intercultural mission experience
Hours: Full-time (35 hours per week)
Salary: In the range £37,860 - £38,400 p.a. determined on experience and qualifications
It is hoped that the successful candidate will be able to raise around 10% personal support
Benefits: The benefits we offer include:
- 25 days’ annual leave plus bank holidays.
- 10.5% non-contributory employer pension scheme.
- Access to our Employee Assistance Programme for confidential wellbeing support and advice.
Location: Church Mission Society, Watlington Road, Oxford OX4 6BZ with some UK travel
Closing Date: 09.30 on Thursday 19th February 2026 , with interviews in Oxford in late February
The client requests no contact from agencies or media sales.
Be part of a life-changing programme helping young people from underrepresented backgrounds take their next step into meaningful employment.
Join 20/20 Levels as a Programme Co-ordinator and play a key role in delivering our flagship I AM CHANGE career development journey.
This is a hands-on, people-focused role supporting the smooth delivery of workshops, mentoring and cohort experiences. You’ll work closely with participants, facilitators and the Programme Manager to ensure every session runs brilliantly and every young person feels supported, confident and work-ready. If you’re passionate about social mobility, youth empowerment and creating real opportunity, this is an exciting chance to make a tangible impact.
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.



The client requests no contact from agencies or media sales.
This is a demanding role where you will support the Fundraising Director in effective management of the fundraising teams across our UK centres and the central expertise in Trusts, Major Gifts and Partnerships.
You will assist the Fundraising Director to plan and organise a broad range of fundraising activities; formulating and adjusting plans as required. Additionally, the Fundraising Director will depend on you to lead or assist on specific projects.
You will act as gatekeeper regarding access for fundraising teams to the Fundraising Director which will involve utilising strong understanding and sound judgement skills across a number of activities.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
If you want to work with wonderful people and make a positive impact on our woodlands and wood culture, then being Membership and Charity Administrator at Woodland Heritage is the perfect opportunity for you!
As Membership and Charity Administrator you will enable the smooth running of the charity by delivering important parts of the charity’s administration. Here your organisational skills and focus on solutions will come into their own.
This will be a core part of how Woodland Heritage achieves its mission and will be an incredibly rewarding and varied experience for someone with the right skills, experience and can-do attitude.
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy. We do this by championing the good use of home-grown timber from sustainable, productive woodlands for the benefit of present and future generations. Through a combination of demonstration sites, research, education, membership and outreach, we build on the wisdom and skills of the past to weather the challenges of tomorrow.
About the role
- The role is part-time, 3 days / 22.5 hours per week with occasional planned evening and weekend working as required
- Options for flexible and hybrid working, with 1 day per week at the Whitney Sawmills office (see below)
- 25 days plus Bank/Public holidays as paid leave (pro rata)
- £24,000 (pro rata 3 days per week £14,400)
- Fixed term of two years
- Your line manager will be the Engagement Manager
- Employer contribution from nest pensions
- We can offer flexible and/or hybrid working. Our main office is at Whitney Sawmill in Herefordshire. Candidates will be required to work at the Whitney Sawmills office a minimum of 1 day per week.
All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates.
About you
You will be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication skills. You will provide excellent customer service while addressing both internal and external enquiries. Full training will be given to the right candidate.
You will join a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.
Visit our website to download the job specification and learn how to apply. We'd love to hear from you!
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This role is perfect for an experienced and passionate fundraiser specialising in individual giving and looking to be part of an ambitious organisation focused on improving animal welfare globally.
You will be working as part of the Marketing Team at animal welfare charity, Worldwide Veterinary Service (WVS), helping to raise funds to support the charities work, which in turn will mean more animals receive life-saving veterinary care.
As Individual Giving Manager, you will report to the Head of Marketing and take the lead on growing individual giving income. You will focus on retention to increase every supporter’s tenure and lifetime value while ensuring the right audiences are targeted to broaden support.
This is a new role and offers a great opportunity for the right candidate. There is some flexibility for hybrid working, but the role will require time at the Head Office in Cranborne, Dorset.
Other organisations may call this role Fundraising Manager, Individual Giving Lead, or Fundraising Lead.
About Us
At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.
We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi and the Galápagos Islands. We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world. Our Mission Rabies project runs mass canine vaccination and community education in the world’s worst hotspots for the disease. Since the project began, over seven million dogs have been vaccinated against rabies and over 13 million children have been educated in rabies prevention, protecting the lives of people and animals.
Last year, WVS helped an animal every 14 seconds. We trained over 4,800 vets, deployed teams of vets all over the world, and sent over 1,700 parcels of veterinary supplies to 261 charities in 71 countries.
Main Duties & Responsibilities
- Working with the wider Marketing team, devise, plan and lead the execution of fundraising appeals to meet agreed targets, growing voluntary income from both cold and warm audiences.
- Grow one-off and regular giving income, identifying opportunities for acquisition and long-term donor development.
- Build on existing programmes to create outstanding donor care programmes to increase long-term support.
- Manage the Fundraising and Admin Assistant, who will support you in developing campaigns and communicating with supporters.
- Attend networking and other events to raise both charity’s profiles and meet agreed targets.
- Promote compliance with GDPR, fundraising regulations, and best practice in supporter care.
- Some evening and weekend working, to include travel, will likely be required.
Essential Skills & Experience
- 5+ years’ experience in a comparable role – ideally focused on individual giving.
- Working knowledge of regulations including GDPR and the Code of Fundraising Practice.
- Experience of using charity CRM systems
- Excellent copy writing and communication skills
- A passion for animal welfare
- A strong team player
- Excellent attention to detail and pride in delivering high-quality work.
- Proficient in Microsoft packages - Word, Excel, and PowerPoint
- The ability and willingness to work flexible hours, including evenings and weekends occasionally when the charity requires.
- The right to work in the UK
Desired Skills & Experience
- Examples of leading on one off and regular giving appeals using direct mail and digital channels.
- Experience of developing a stewardship programme to retain existing supporters.
- Experience in community, in memory and legacy fundraising.
- A recognised fundraising or marketing qualification
- A full UK drivers’ licence
To give vulnerable animals around the world access to free life-saving veterinary care.



The client requests no contact from agencies or media sales.
The Royal Statistical Society is an international professional body championing the vital role of statistics and data in society. We’re seeking a Professional Services and Member Development Administrator to deliver high-quality administrative support across professional certification, accreditation, and member development — helping ensure our members receive an outstanding experience at every stage of their journey.
This role is perfect if you’re motivated to keep processes running smoothly, enjoy working with people, and take pride in delivering excellent service. You’ll play a key role in supporting professional recognition activities, engaging with members and volunteers, and maintaining accurate records that underpin the Society’s work.
In this role, you’ll be:
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Administering professional certification and accreditation processes
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Supporting member recruitment and onboarding
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Coordinating meetings and committees, including preparing papers and taking minutes
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Maintaining accurate data in CRM systems
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Responding to member enquiries and providing first-class customer service
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Supporting volunteers and professional panels
This is a fantastic opportunity for someone who is driven to make a meaningful difference by supporting professional standards, strengthening a vibrant membership community, and contributing to work that advances statistical excellence across society.
Application Instructions
You will be redirected to the Royal Statistical Society's website, where full instructions on how to apply will be given.
Please ensure you have read the full role specification before you submit your application.
The successful candidate must have the right to work in the UK. Visa sponsorship is not available for this role.
The deadline for applications is Tuesday 17 February 2026.
Interviews to be held on Tuesday 3 March 2026.
The client requests no contact from agencies or media sales.
Benefits advice to people with asbestos diseases, and organise the day-to-day running of the charity, GMAVSG. Manage two workers, cover phone helpline on a rota, maintain databases and case files, liaise with a panel of solicitors, organise and assist in two support groups, and participate in campaigns on asbestos issues at work and in the environment and on benefits and compensation. You will deliver benefits advice mainly through home visits in Greater Manchester and some of the neighbouring areas of Derbyshire, Cheshire and Lancashire. Full driving licence and access to a car are essential. GMAVSG is a registered charity, established by the Greater Manchester Hazards Centre (GMHC) in 1994. You will be doing GMAVSG work but employed by GMHC. Recent experience of welfare rights / benefits advice is essential, as are good ICT and administration skills. Management experience (particularly in the charity sector) would be beneficial, but is not essential. Training will be given on compensation and industrial injuries benefits for people with asbestos diseases. 35 hour week; salary pro rata for part-time / job share. Part-time / job share applications welcome, providing you are available during core hours of 9.30am to 4pm for at least 2 days a week. NB: closing date is 4th February 2026, Interview date is 13th February in person in Manchester.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Membership & CRM Officer
Bristol (Hybrid)
£32,000
Permanent, Full-time (Part-time may be considered)
If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you.
Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.
You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.
What You’ll Do
· Administer membership applications, renewals, and payments
· Provide excellent support to members and delegates and respond to enquiries
· Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance
· Develop and generate reports and insights to inform decision-making
· Support grants administration and committee processes
· Collaborate across teams to improve systems and member engagement
What They’re Looking For
· Customer service skills and professional written and verbal communication
· Proficiency with Microsoft suite
· Advanced Excel skills (Power BI experience is a bonus)
· Proven experience managing and developing CRM systems and complex databases
· Strong organisational skills and attention to detail
· Customer-focused mindset with the ability to build positive relationships
· Experience in membership/subscription administration or similar is desirable
Why Join Them?
· Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)
· Flexitime system
· 26 days annual leave minimum, plus bank holidays
· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more
· Salary Extras scheme
· Refer a friend scheme
· Employee Assistance Programme
· Be part of a charity that makes a difference in healthcare
· Collaborative and supportive team environment
Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.
Job title Corporate Fundraiser
Hours 37.5 hours per week
Salary £30,389 - £32,184 per annum
Contract Permanent
Location Wildwood Drive, Worcester WR5 2QT
The role
We have an exciting opportunity for a Corporate Fundraiser to join our team. Your role will primarily involve building and maintaining relationships with corporate partners, aiming to secure financial support for the organisation. You will be responsible for implementing fundraising strategies, coordinating campaigns, and developing strong connections with businesses in order to generate income and meet targets.
Additionally, you will contribute to the overall growth and sustainability of the charity by identifying new corporate partnership opportunities and fostering existing relationships.
The role will also include:
- Develop and manage long-term corporate partnerships.
- Research and approach new business prospects.
- Create compelling proposals and presentations to inspire support.
- Collaborate across Income Generation teams to develop joint initiatives to maximise impact.
- Represent St Richard’s Hospice at networking events, presentations, and public engagements to expand corporate networks and raise St Richard’s profile within the business community
This role will be based at the Hospice, Wildwood Drive, Worcester.
This role requires a Standard Disclosure and Barring Service check.
About you
You will bring,
- Proven track record of meeting fundraising or sales targets and securing financial support from corporates.
- Excellent networking and communication skills — confident engaging with senior stakeholders.
- A good understanding of corporate social responsibility (CSR) and how businesses can partner with charities.
- Demonstrate financial acumen to effectively manage budgets, track fundraising progress and evaluate the impact of corporate partnerships
- Strong organisational and presentation skills, with a proactive and resilient approach.
- Full driving licence and ability to travel across Worcestershire
Please see attached Job Description and Person Specification for further details.
What we offer
We offer a competitive salary and a wide range of benefits including;
- Fantastic team where everyone is welcomed and empowered to give their best
- Supportive management – keen to develop you
- Generous annual leave (seven weeks including bank holidays)
- Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
- Opportunities for flexible working
- Family friendly policies
- Fabulous subsidised on-site café
- Company enhanced sick pay (increased entitlement with length of service)
- Pension scheme and opportunity to continue NHS pension for clinical staff
- Free Will writing service
Closing date Sunday 1st February 2026
Interview date Monday 9th February 2026
Job Reference 4041
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
We are seeking a Governance Manager & Executive Assistant to play a pivotal dual role at the heart of our organisation. You will ensure excellent governance across the Board and Committees, while also providing exceptional executive support to our CEO and Senior Management Team.
This is an exciting opportunity for someone who enjoys variety, responsibility, and meaningful impact. You will be calm under pressure, excellent at building relationships, and meticulous in your approach. You will balance strategic awareness with strong attention to detail, handle sensitive information with absolute discretion, and bring proactive energy to supporting leaders at every level.
In this role, you will be the person who makes sure we run effectively, transparently, and confidently. You will keep our governance on track, support strategic decision-making, and ensure our CEO and Senior Management Team have the structure, information, and support they need to deliver our mission.
If you love combining precision with people skills and you are looking for a position where your organisational capabilities, governance expertise, and ability to make things happen will be truly valued—we’d love to hear from you!
Summary Of The Role
The Governance Manager & Executive Assistant plays a pivotal role in ensuring our organisation operates smoothly, transparently, and in line with best practice. You will lead the coordination of Board and Committee governance, managing agendas, papers, minutes, regulatory compliance, and the maintenance of key governance records. You will also support Board recruitment, induction, and development, and help manage core processes such as the governance audit, risk register, and policy oversight.
Alongside this, you will provide high-level executive support to the CEO and Senior Management Team — managing diaries, coordinating meetings, ensuring effective information flow, and handling confidential matters with professionalism. This role suits someone who is highly organised, proactive, and comfortable managing both detailed governance tasks and fast-paced executive support, enabling senior leaders to focus on delivering our mission.
Main Areas Of Responsibilities:
1. Governance & Compliance Management
- Support the Board and SMT with a complete governance audit and coordinate actions from the resulting governance action plan.
- Support the CEO and SMT with the day-to-day management of Board and Committee business.
- Prepare and manage agendas, papers, and minutes, ensuring all documentation is accurate and circulated within required timeframes.
- Oversee governance compliance, regulatory adherence, and alignment with best practice.
- Maintain up-to-date governance records, statutory filings, and related documentation.
- Support the CEO and SMT with reviewing and maintaining the organisational risk register and coordinating actions.
- Maintain a repository of historic policy versions to support auditing and traceability.
- Support Board recruitment, induction, training, and evaluation processes.
- Facilitate effective communication between the Board, its committees, and SMT.
2. Executive Support
- Provide comprehensive administrative and executive support to the CEO and SMT, including diary management, correspondence handling, travel planning, and meeting organisation.
- Coordinate schedules and support the wider SMT team with document preparation and logistics.
- Manage the flow of information to and from senior leaders, ensuring timely action on priorities.
- Handle confidential matters with discretion and professionalism at all times.
- Comply with Homeless Oxfordshire’s policies and procedures
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted on a rolling basis.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).
OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.
You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.
To apply, please submit a full CV together with a covering letter (no more than 4 sides of A4) setting out your experience and suitability for the Service Manager/Director role, taking account of the details in the attached application pack (above) and reflecting your understanding of our charity and Outside the Box.
The client requests no contact from agencies or media sales.
About Finance at Hope into Action
The finance function of Hope into Action is small team comprising the Finance Manager, the Finance Administrators (job-share) and a volunteer reporting to the Head of Operations. It is largely paperless and supports our 44 staff with accounts payable and receivable functions. It works in conjunction with the other departments to deliver timely, accurate and strategic financial information for both the Executive Team and the Board of Trustees.
About the role
The Finance Manager is a key role in enabling Hope into Action fulfil its vision of every church lovingly making a home for those experiencing homelessness.
The role is broad ranging; from managing the Finance Administrators, supporting their work when needed and also producing the monthly management accounts within our target of 10 working days from the month end.
In addition, you will support the year end work by producing the schedules required by auditors, take a lead in the annual budgeting process, produce the biannual investor statements and compile the Gift Aid returns.
You will be expected to meet regularly with budget holders to help them achieve their targets and/or devise a plan to bring them back on track.
About you
We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. You will be adaptable and equally comfortable with bank reconciliations as writing a commentary on the management accounts. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them.
You will have a track record of finance experience but also be relatable; able to support staff with little or no financial experience. You should have a passion for the homeless, churches and our vision & values.
We value diversity and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.
About us
We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.
Starting 15 years ago, we have grown into a mature organisation working with over 100 churches running 126 homes for over 400 tenants.
We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless Link and Centre for Social Justice.
We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants.
Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human trafficking.
Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.
We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community. Our vision is for every church to lovingly provide the homeless with a home.
Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Manager
Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath.
As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI
If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.
Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w
For more information, please read the job pack
Responsibilities:
- Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
- Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
- Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
- Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
- Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
- Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
- Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
- Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
- Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
- Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.
Skills/Experience:
- Willing and able to take a lead in maintaining the Christian ethos of the home;
- Management experience in a business setting;
- Comfortable with writing business communications to staff and residents as well as authorities etc;
- Ability to communicate effectively at all levels whilst maintaining confidentiality;
- Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
- Able to work under pressure and provide calmness in all situations;
- IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
- Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
40 hours a week, usually worked over 5 days.
“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.
Benefits:
- £44,500 to £50,000 per annum
- Relocation support (to be discussed)
- 5 Weeks' paid holiday per year as well as bank and public holidays
- On-going training and support
- Team events
- Pension scheme
- Care Friends referral
- Medicash
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards
- Birthday rewards
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested
We are recruiting for a temporary Supporter care administrator for a inspiring national childrens charity You will lead on the the day-to-day delivery of supporter care and income processing for the charity.
5 days in the London office
The Role
Act as a friendly and professional first point of contact for supporter enquiries via telephone, email and post.
Respond to supporters in a warm, helpful and efficient manner, escalating more complex queries to the Supporter Care Coordinator when appropriate.
Ensure supporters feel listened to, valued and appreciated at every point of contact.
Support the timely and accurate handling of incoming postal donations, including opening post, batching cheques, preparing income for banking and recording data on the CRM, ensuring figures are recorded carefully and any discrepancies are flagged promptly.
Assist with processing donations across a range of fundraising activities, ensuring all income is recorded correctly and acknowledgements are sent in line with agreed processes.
Maintain accurate and up-to-date supporter records, taking pride in data quality and attention to detail.
Provide administrative and supporter care support across all fundraising activity, including Individual Giving, community and challenge events, corporate fundraising, legacies and Trusts and Foundations
The Candidate
Good written and verbal communication skills, with the ability to listen to and respond appropriately to supporters and work constructively with colleagues
A positive, friendly and professional approach to delivering supporter or customer care
Good IT skills and confidence using databases or CRM systems
Experience of using a charity CRM or supporter database
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
To support the Board in the effective management of our marketing function, including fundraising (and liaising with external fundraising organisations where appropriate). To assess service improvements, ensuring that all systems (including Digital and IT infrastructure) and processes are efficient whilst enabling a supportive and welcoming culture. Lead initiatives to enhance the quality and efficiency of services and our information management systems. The risk management, data protection and data governance aspects of this role are important. Oversees the setting of targets and gathering of statistics to feed the strategy in line with business plans agreed by leadership team and trustees.
1. Manage the implementation of the marketing strategy (including digital marketing) and support the marketing co-ordinator/administrator(s).
2. Develop grant writing, apply for grants, and manage fundraising activities.
3. Develop external relationships as appropriate to support fundraising and events.
4. Work with the Counselling Manager, Clinical Administrator(s) and Admin team to ensure all systems and processes are most effective whilst supporting the culture of the organisation.
5. Responsible for identifying areas for improvement, developing and implementing improvement strategies, and monitoring progress to ensure better service delivery and outcomes.
6. Work with the Office Manager and Counselling Manager to support all relevant IT systems and initiate improvements as required.
7. Working with the Trustees and Leadership team, oversea the setting of targets and gathering of statistics to feed the strategy in line with business plans
8. Ensure the organisation and its systems adhere to the latest GDPR requirements and support effective risk management.
9. To carry out other duties that may reasonably be required in line with the role.
The Old Bank Wellbeing Trust Limited (‘The Old Bank’) is a registered charity offering counselling and psychotherapy services to individuals, couples and groups and providing training to support the improvement of mental health. We seek to make our services accessible to all and it is a key aim for everyone interacting with our services to feel accepted and welcomed.
The client requests no contact from agencies or media sales.





