Administration support jobs

This role forms part of Southwark’s commissioned Violence Against Women and Girls (VAWG) and Domestic Abuse (DA) service, delivered through a consortium partnership led by Bede.

The post holder will coordinate and deliver structured group-based interventions for children and young people affected by domestic abuse, alongside partnership working and service development. The role requires an experienced practitioner able to work autonomously and ensure all interventions are trauma-informed, safe, and responsive. Training will also be given.

Reporting to: (LNK CEO) & Bede VAWG Service Lead): Reporting to: Lives Not Knives CEO (for formal line management and employment matters), with operational coordination and clinical case supervision provided by Bede's VAWG Service Lead.

Programme Delivery & Coordination

• Support the delivery of 1:1 interventions in line with agreed referral pathways and safeguarding procedures, working within Bede systems and processes.

• Deliver structured group programmes, supporting the delivery of established programme materials and content.

• Adapt and update existing session materials as needed to ensure they remain age-appropriate, relevant, and responsive to participant needs, in collaboration with Bede colleagues.

• Deliver sessions focused on wellbeing, resilience, safety, and healthy relationships in line with agreed programme outcomes.

• Work with Bede colleagues to plan delivery schedules, manage programme cycles, and support the collation and analysis of data and outcomes.

• Use Bede’s evaluation forms and systems to collect, record, and input feedback and outcomes data to support ongoing programme improvement.

• Ensure delivery is trauma-informed, strengths-based, and consistent with Bede’s practice frameworks and quality standards.

• The post holder will operate within Bede’s delivery framework and systems, working collaboratively with Bede staff to ensure consistent and coordinated programme delivery.

Engagement & Participation

• Maintain appropriate professional relationships with young people/vulnerable adults to support consistent engagement in group programmes.

• Promote participation in services through outreach and referrals.

• Work with parents/carers where appropriate to reinforce positive outcomes.

Partnership Working

• Collaborate with consortium partners and a wide range of external stakeholders, including schools, colleges, universities, and statutory services.

• Primary focus will be on group-work coordination and delivery, with school outreach and 1-to-1 support.

• Engage with wider systems and settings, including courts and parliamentary/civic settings and religious institutions where appropriate, to represent and advocate for the service and its beneficiaries.

• Contribute to multi-agency meetings and information sharing processes as required.

• Support a coordinated borough-wide response to domestic abuse through effective partnership working.

Safeguarding, Risk & Compliance

• Undertake program suitability and youth-focused needs assessments, contributing vital practitioner insights into Bede’s specialist risk assessments and family safety plans.

• Contribute to safety planning. Work collaboratively with Bede to inform and update safety plans through regular case discussions, meetings, and ongoing communication, ensuring risks and emerging concerns are shared promptly.

• Maintain accurate confidential records.

• Adhere to safeguarding procedures at all times.

Service Development & Quality

The post holder will support the ongoing development and quality assurance of the programme, working within Bede’s systems and under the guidance of Bede managers and consortium partners.

Responsibilities will include:

· Using Bede’s monitoring, evaluation, and case management systems to record and report programme activity.

· Supporting service improvement through feedback, evaluation data, and performance monitoring.

· Assisting with the adaptation of materials to ensure relevance, accessibility, and inclusivity.

· Contributing to the identification of emerging needs and development of interventions, alongside managers.

· Supporting monitoring and reporting for commissioners and stakeholders.

· Maintaining professional standards in line with Bede policies and procedures.

Skills & Experience

• Experience working with young people affected by trauma or abuse.

• Experience of working within a multi-agency or partnership environment (desirable).

• Experience in planning and delivering group programmes.

• Ability to work independently, managing competing priorities and contribute to service coordination.

• Lived experience (desirable).

• The ability to manage challenging situations in a calm, professional manner.

• Strong interpersonal and communication skills.

Knowledge

• Understanding of domestic abuse and VAWG.

• Knowledge of trauma-informed practice.

• Understanding of wellbeing, consent, and relationships.

• Awareness of diverse community needs.

Qualifications

• Relevant qualification in Youth work, Counselling, Social care, Psychology or related discipline (desirable)

• Level 2/3 Children & Young People services/Youth Work or equivalent, appropriate lived experience

• Safeguarding training (essential or willingness to complete upon appointment).

• Additional specialist training in domestic abuse, trauma or therapeutic approaches (desirable).

Personal Attributes

• Empathetic, non-judgemental and professional.

• Organised and reliable, with the ability to work autonomously.

• Resilient and adaptable, able to manage the demands of working in a trauma-related field.

• Committed to improving outcomes.

What We Offer

• Supportive team environment.

• Training and development opportunities.

• Opportunity to shape a borough-wide service.

• Regular supervision and wellbeing support.

Equality, Diversity, Inclusion & Safeguarding

We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds, particularly those with lived experience. We are also committed to safeguarding children, young people, and vulnerable adults. This role requires an enhanced DBS check and adherence to safeguarding policies.

Application deadline: Sunday 30th August 2026, 23:59.

Interviews are expected to take place on Friday 4th September 2026, with an additional interview date on Tuesday 8 September 2026 if required.

Job Summary

As our Corporate and Community Partnerships Fundraiser, you will build meaningful relationships with businesses, community organisations and local people across Bristol, generating sustainable income and long-term support through corporates, community fundraising and events.

You will secure long-term, mutually beneficial income from the corporate sector across a range of disciplines and formats, including long-term partnerships, Charity of the Year, cause-related marketing and sponsorship. You will develop and secure new partnerships with Bristol's businesses, while nurturing and account managing existing partnerships.

Alongside this, you will grow support within the local community by developing relationships with organisations such as clubs, schools and faith groups. You will also encourage individuals, groups and organisations to support Caring in Bristol through community fundraising initiatives and events.

You will be responsible for researching key prospective sectors, companies and organisations, sector activities and the business marketplace, to compile lists of key targets, as agreed with the Public Fundraising Manager.  You will develop and manage an ongoing pipeline of prospects, that have a clearly defined target outcome and value.

Key responsibilities

Corporate Partnerships

· Alongside the Public Fundraising Manager develop and manage Caring in Bristol’s approach to corporate fundraising, delivering the agreed targeted income 

· Manage a portfolio of existing corporate partners, providing exceptional supporter care and delivering successful partnerships

· Research, approach and develop new corporate partnership opportunities, managing a pipeline of corporate fundraising activity including charity of the year partnerships, staff fundraising payroll giving and business donations for example

· Provide written reports to corporate partners as required

· Develop new streams of income derived from businesses such as cause related marketing, sponsorship, and events

· Support in the development of an alternative ask such as pro bono support and skills-based volunteering

· Work closely with the Public Fundraising Manager and the Senior Communications Lead to maximise the effectiveness of engagement and stewardship in supporting the development of existing and prospective relationships

· Develop, write and present persuasive and innovative proposals in conjunction with colleagues

· Confidently present the key messages of Caring in Bristol when required, and encourage support via a variety of media including informal conversations, networking, presentations, written literature and website copy.

Community Organisations

· Alongside the Public Fundraising Manager, develop and manage Caring in Bristol’s approach to working with community organisations, delivering the targeted income

· Manage a portfolio of existing community partners, providing exceptional supporter care and delivering successful partnerships

· Research, approach and develop new community partnership opportunities, managing a pipeline of corporate fundraising activity

· Develop a clear and defined schools’ proposition to enable engagement, especially around the Christmas Appeal each year

· Develop an approach to working with faith-based organisations such as churches, congregations, fellowships and other faith-based groups

Administration

· Ensure the Donorfy database is kept up to date and accurate

· Manage and maintain core social media channels, working with project leads and frontline staff and the income generation team to ensure news and events are communicated effectively and regularly, and engaging with stakeholders online

· Manage and provide recognition both online and in print for supporters and partners where appropriate

Other Responsibilities

· From time to time, support other fundraising income streams and activities across the Fundraising Team, in line with the needs of the charity.

· Alongside your income generation colleagues, to take responsibility for ensuring our office environment is a healthy, positive and professional space to work

· To line manage volunteers as appropriate

· To follow organisational policies and procedures and observe the Code of Conduct

· To actively participate in and attend supervisions, annual appraisal processes and identified training

· Working alongside the Senior Communications Lead and Fundraising Assistant to organise the daily social media management, making sure there is consistent and creative content on each of our channels, Instagram, Facebook, Twitter, Tik Tok, LinkedIn and YouTube

Personal Specification

We expect you to meet most of these criteria. However, we don’t expect you to meet every point and welcome applicants with transferrable skills and an ability to apply themselves in a new context.

Essential

· Proven experience securing fundraising income. Experience in corporate partnerships, community fundraising or events is preferred, although experience in other fundraising disciplines (such as trusts and foundations, major donors or individual giving) will also be considered.

· Excellent relationship and account management, networking and influencing skills, with the ability to inspire audiences and build and maintain strong partnerships.

· Excellent written and verbal communication skills, including the ability to write compelling fundraising proposals and deliver persuasive presentations.

· Ability to tailor your communications to a wide range of businesses, community organisations and individuals across a variety of formats and channels (phone, email, in person, public speaking, presentations, meetings).

· Ability to identify and develop creative fundraising opportunities that maximise income and supporter engagement.

· Strong research and prospecting skills, with the ability to identify and prioritise new opportunities.

· Good organisational and time management skills with the ability to manage a variety of tasks and workload and the ability to monitor opportunities arising.

· Excellent IT, numeracy and analytical skills.

Desirable

· Proven experience in a relevant business, not-for-profit, social enterprises/start-ups or charity setting with a proven track record of securing income or partnerships from corporates and/or community and events.

· Experience developing bespoke sponsorship, partnership or fundraising proposals and solutions for businesses and community groups.

· A solid understanding of modern fundraising techniques, including digital engagement and interaction.

· Experience and/or knowledge of CRM systems, preferably Donorfy.

· Knowledge of Fundraising Regulations and best practice, Data Protection and GDPR.

· Experience of managing a budget.

· Experience of working with volunteers.

About us

Greyhound Rescue Wales (GRW) is Wales’ leading charity dedicated to rescuing, rehabilitating and rehoming greyhounds and lurchers. Founded in 1993, we have spent more than three decades championing the welfare of sighthounds and working towards our vision: a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.

In April 2026, after 25 years of determined campaigning to improve welfare and regulation within the racing industry, legislation to ban greyhound racing in Wales was finally passed. This landmark achievement marks the beginning of a new chapter for GRW as we expand our reach and capacity across the UK to ensure every greyhound leaving the racing industry has a rescue space, medical support and rehabilitation on the journey towards their forever home.

To help us grow sustainably and strengthen our long‑term impact, we are now seeking to develop our fundraising team with the creation of a Sponsorship and Individual Giving Officer. This role will play a key part in increasing and diversifying our income, enabling us to rescue, rehabilitate and rehome even more dogs during this pivotal moment in our charity’s history.

Role

Greyhound Rescue Wales is seeking a motivated and compassionate Sponsorship and Individual Giving Officer to grow and steward this important income stream. This role will nurture, develop and manage our corporate and individual giving programme, including legacies, ensuring our supporters feel valued and informed.

As part of our Income Generation Team, you will work closely with the Head of Fundraising, Trusts & Foundations Officer and Community & Events Fundraiser to help deliver an annual income target of £400K+.

You’ll take ownership of a varied portfolio of corporate relationships, membership and donors, whilst developing new partnerships and individual giving, including development of our legacies programme.

Please see attached the full job description and person specification

Role:Fundraising Executive / Junior Consultant

Reporting to:Head of Fundraising

Hours of Work:37.5 hours per week

Salary:£28,860

Closing Date:3 September 2026

Location:Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Application:CV and cover letter

ABOUT COMPTON 

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations. Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and ‘The Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions. 

ABOUT OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM 

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 950,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends. Trinity is a key client for Compton, and we have a long record of success in generating income and sustainable growth across all income streams for the Hospice. The Compton team deliver transformative funding results allowing the hospice to deliver outstanding care to patients and their families.

ABOUT THE ROLE

The Fundraising Executives provide support to the wider Fundraising team assisting with all aspects of fundraising activity. Three Fundraising Executives are managed by the Head of Fundraising and support fundraising activity across 11 segments of income generation. The role provides an opportunity to gain a level of understanding and knowledge about each income stream and donor stewardship.

The Fundraising Executive is a varied role with involvement in each stage of fundraising activity, from research and planning to campaign or event delivery and then income processing and thanking of donors and supporters. The successful candidate will be passionate about learning about fundraising and how we as a team raise the vital funds needed to provide Trinity’s care for future patients and their loved ones. 

This is an entry level role that is a great opportunity for anyone who wants to learn about fundraising and make their first step in developing a fundraising career. 

The successful candidate will:

·Open mail and process cheques and donations to the fundraising database, ensuring donations are accurately recorded and thanked in a timely way.

·Support with email and written correspondence with donors and grant makers 

·Assist Fundraising Managers with research and administrative support.

·Join the team at fundraising events (at the hospice and in our community) raising the profile of the hospice and encouraging support (events include hospice events and external events such as London Marathon).

·Support our reach to fundraising audiences through social media and other channels.

·Work collaboratively with the Events Coordinator to provide logistical and practical assistance in the planning and hosting of our key fundraising events (including Summer Garden Party, Summer Solstice, Concert at the Hospice, Gala Dinner, Christmas Fair and Christmas Carol Concert and others).

·Maintain excellent internal relationships with the Communications team, as well as the Hospice clinical teams and other stakeholders.

·Support the wider Fundraising team providing support and participating in other duties where required. 

Experience, knowledge, skills, and characteristics

Required:

·Enthusiasm to learn about fundraising and contribute to the Compton team activity.

·Excellent written and oral communication skills.

·A friendly and confident demeanour and a desire to engage and communicate with people from all parts of the community.

·A proactive and results-driven attitude with the ability to adapt to changing circumstances and take initiative.

·A passion for fundraising and creating meaningful change – particularly at a local level.

·Basic computer skills and a working knowledge of general software packages (i.e. MS Office, Word, Excel).

·Availability to work onsite at least three days per week. 

Desired:

·Paid or voluntary fundraising experience plus a basic understanding of charitable giving.

·Some experience or understanding of hospice care.

·Excellent relationship skills, with the ability to engage sensitively with individuals. 

·Empathy and communication skills with emotional intelligence and an understanding of bereavement.

·An ability to communicate with a wide and varied group of supporters and colleagues. 

·Well-organised, and confident in planning and executing activities. 

·Able to manage time and prioritise workload effectively. 

·A responsive and flexible approach to stakeholder’s needs and enquiries. 

·Experience of using a database to manage supporters or clients and monitor income.

·Any experience in managing events; successfully promoting, acquiring participants, and achieving targets.

·Experience of writing engaging copy or communications.

·An interest in and desire to become a fundraising consultant at Compton and a career in fundraising consultancy.

Company benefits 

Annual leave 25 days plus bank holidays (rising with experience) 

Standard Life pension scheme with Company contributions starting at 3%

Life assurance paying a multiple of annual salary 

Discretionary performance bonus

Compton conferences, workshops and other learning and development opportunities 

Regular team socials

Employee Assistance Programme, offering free 24/7 support + counselling and advice

Potential to work across other Compton charity clients. 

The Kids Network, London’s award-winning mentoring charity for children aged 8-11, is looking for a Community Fundraising Officer to join our small, successful fundraising team.

· Contract: Permanent, full time (35 hours)

· Salary: £28,000 p/a

· Location: London-based

· Some evening and weekend work may be required, which can be claimed as TOIL

· Reporting to Fundraising and Development Lead

Application open: Monday 3rd August – Friday 21st Aug 

We will be holding first round calls on the week commencing Monday 10th August, with the second round interviews taking place week commencing Monday 24th August.

ABOUT THE ROLE

The Kids Network are seeking a Community Fundraising Officer to join our small, successful team to help take our community fundraising to the next level, as we grow to deliver life-changing mentoring for more Little Londoners. This role will oversee our growing Community Fundraising programme, building on the processes, engagement and successes we’ve nurtured over two years, keeping our wonderful supporters motivated, committed and happy, while increasing the income they raise.

As our Community Fundraising Officer, you will be the first point of contact for supporters taking on challenge events and raising money for TKN in the community. You will ensure our different supporters have a fantastic experience at every step, and feel committed to supporting the charity’s work and furthering our impact for Little Londoners. Working closely with our two other fundraisers, you will learn about all aspects of fundraising, and support the team with maintaining meticulous records, delivering strong supporter stewardship, and writing lower-level funding applications and reports.

This role supports The Kids Network by securing the income and public support required to deliver and scale our transformative mentoring programme.

BENEFITS

• Flexible working arrangements (mostly working from home, with 1-2 days a week in the office)
• 25 days annual leave entitlement, plus additional day awarded each year (up to five years)
• Option to swap bank holidays for other religious holidays
• Birthdays off
• Two Mental Health “Me Days”
• Volunteering time to mentor with The Kids Network
• Personal development budget
• Team socials
• Working in a value-led organisation, where we share the impact we have on children every day

KEY RESPONSIBILITIES

COMMUNITY AND INDIVIDUAL GIVING FUNDRAISING

• Oversee onboarding and stewardship journeys for event fundraisers
• Recruit and support people fundraising in their community (schools, businesses, faith groups, etc)
• Maintain our Community Fundraising platforms and keep event listings up-to-date
• Maintain meticulous donation and supporter records on Salesforce and liaise with Finance team
• Oversee administration and stewardship for Friends of TKN supporters club, and developing offer for committed supporters

TRUST FUNDRAISING

• Collate information for, proofread and write lower level funding applications and reports
• Maintain supporter records on Salesforce (reporting schedules, receipting and recognition)
• Support team with researching and identifying Trust prospects

GENERAL

• Work closely with our Marketing Team to deliver consistent, persuasive fundraising messages in our social media posts and newsletters, as well as maintain up-to-date website content
• Maintain our Case For Support, ensuring it’s up-to-date and compelling to attract partners and donors
• Support general stewardship with supporters, funders and corporate partners

ABOUT YOU

We are looking for a motivated, personable, confident communicator who is passionate telling stories and keeping our supporters engaged to join our small but mighty team. To be successful, you will be organised, detail-focused, creative, and proactive.

PERSONAL SPECIFICATION

• Passionate about making society more just, protecting children’s futures, and the power of mentoring
• Exceptional written, verbal and presentation skills, able to tell a story and inspire supporters
• Excellent interpersonal skills, confident building relationships with different supporters
• Strong organisational skills, following processes and managing competing deadlines
• Excellent administration skills, able to keep meticulous records with an eye for detail
• Strong research skills
• A creative thinker who has ideas and is keen to share them
• Self-motivated, pro-active and confident finding solutions
• Excellent IT skills and proficient using email and Microsoft Office suite

DESIRABLE

• Experience of fundraising
• Experience using Salesforce CRM
• Experience working hybrid

To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application.

SAFEGUARDING COMMITMENT

The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.

EQUITY COMMITMENT

The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.

Thames Valley Air Ambulance

The role: Challenge Events Officer 

Location: We offer a well‑established hybrid working pattern, with at least two days each week spent at HQ to stay connected and collaborate.

Salary:  £26,227.50
Contract:12 months fixed term

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for an enthusiastic, organised and supporter-focused Challenge Events Officer to help deliver an exceptional experience for Thames Valley Air Ambulance’s London Marathon 2027 participants and wider challenge events community. 

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

Working closely with the Events Manager, you will lead on the recruitment, delivery and stewardship of London Marathon 2027 participants, while also supporting other events across the challenge events portfolio. You will be the main point of contact for participants, providing outstanding supporter care from registration through to event day and beyond, helping each person feel motivated, supported and valued throughout their fundraising journey.

You’ll be responsible for:

• Supporting the planning, coordination and delivery of the challenge events programme, with a primary focus on recruiting, supporting and stewarding London Marathon 2027 participants.
• Providing excellent supporter care from registration through to post-event thank you, helping participants feel informed, motivated and valued.
• Keeping in regular contact with participants by phone, email, post and in person to encourage fundraising activity and maximise income.
• Supporting recruitment through digital campaigns, partnerships and enquiries, and helping to share supporter stories with colleagues across marketing, communications and volunteering.
• Coordinating event administration and logistics, including registrations, fundraising packs, participant tracking, event-day support and accurate CRM records in Dynamics 365.

About you

You will be a confident communicator with excellent customer service skills and a warm, professional approach to building relationships. You will be highly organised, able to manage multiple deadlines and comfortable working both independently and as part of a team. You will bring strong attention to detail, good administrative skills and a genuine enthusiasm for charity fundraising.

We’re looking for someone who:

• Has experience of building positive relationships, delivering excellent customer service and communicating clearly with a wide range of people.
• Is highly organised, able to coordinate multiple projects and deadlines, and brings strong administrative skills with excellent attention to detail.
• Understands charity fundraising, is motivated by the difference supporters can make and can work with others to achieve income goals or targets.
• Is confident using Microsoft Office and maintaining accurate records, with experience of fundraising databases or digital platforms being an advantage.
• Is positive, enthusiastic, flexible and professional, with a can-do attitude and willingness to support occasional evening or weekend activity.
• Experience of events fundraising, supporter engagement, digital fundraising platforms such as JustGiving, or motivating runners and challenge event participants would be an advantage. A UK driving licence and access to your own car would also be desirable.

Why join us?

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

If this role sounds like it’s for you, we would love you to apply!

In return we offer a competitive salary and great staff benefits such as.

• 25 Days holiday / 267 Hours Holiday 
• Hybrid Working (minimum 2 days in office)
• Holiday Trading
• Free annual Flu Vaccination
• Blue Light Card (Option to purchase)
• Employee Assistance Programme
• Company Pension Scheme 
• Simply Health – Medical cash back scheme 
• Disability Confident Employer

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

How to apply

To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.

Vacancy Closing Date:  13 August 2026

This post may close early due to high numbers of applications, so you are advised to apply promptly

Interviews will be held week commencing 17 August 2026

About Kinship

We are Kinship. The leading kinship care charity. 

We're here for kinship carers - friends or family who step up to raise a child when their parents aren't able to. 

We support kinship families across England and Wales and are expanding our work into Scotland.

Let's commit to change for kinship families.

Purpose of the role: 

The Kinship Navigator provides intensive, time-limited support to kinship carers through the Kinship Connected programme, a structured six-month intervention designed to help kinship families stabilise placements and access the support they need.

Working directly with kinship carers in West Dunbartonshire, you will build trusting relationships while completing structured assessments, goal setting and reviews to help families strengthen their support networks and navigate services such as children’s social care, education, health and community support.

This is a community-facing role, working from Y Sort It’s offices and directly in kinship carers’ homes and community spaces. You will work alongside Y Sort It’s Intandem mentors to ensure that both carers and the children they care for receive coordinated, complementary support.

Accurate recording of your work is essential to enable Kinship and Inspiring Scotland to understand what is working, demonstrate impact and learn from this pioneering pilot.

Direct support

You will provide intensive one-to-one support to kinship carers for up to six months, working within the delivery approach set out in the Kinship Connected Service Manual. You will also establish and facilitate a monthly support group for kinship carers in West Dunbartonshire.

This may include:

• Providing emotional and practical support to kinship carers.
• Completing structured needs assessments, SMART goal setting and regular reviews with kinship carers.
• Advocating for kinship carers in meetings with professionals where appropriate.
• Establishing and facilitating a monthly support group for kinship carers in the local area.
• Mapping local services and building relationships with organisations that can provide specialist support, training or activities for kinship families in West Dunbartonshire.
• Liaising with schools, local authorities and other professionals to coordinate support around families.
• Supporting kinship carers with challenges relating to the child(ren) in their kinship care.
• Signposting to relevant services, support organisations and Kinship training opportunities.
• Referring children in kinship care to Y Sort It’s Intandem mentoring programme where appropriate.
• Coordinating celebration and family events (including in Kinship Care Week).
• Supporting applications for grants for essential items or family breaks.

Partnership working with Y Sort It and Inspiring Scotland

• Work closely and collaboratively with Y Sort It colleagues on a day-to-day basis, building a strong co-location relationship that benefits kinship families.
• Develop and maintain clear cross-referral pathways between Kinship Connected and Y Sort It’s Intandem mentoring programme.
• Contribute to joint learning and shared reflection about how the whole-family model is working and what outcomes are being achieved for both carers and children.
• Represent Kinship professionally in all interactions with Y Sort It, Inspiring Scotland and other local partners.
• Participate in any joint reporting, learning or evaluation activities required by Inspiring Scotland.

Collaboration and wider partnership working

• Build constructive relationships with West Dunbartonshire Council and other statutory and voluntary sector partners to support awareness of the programme and effective referral pathways.
• Work closely with colleagues across Kinship, including Peer Support, Training and Communications, to ensure kinship carers in West Dunbartonshire can access the full range of Kinship’s support.
• Contribute to cross-team learning, sharing emerging insights about kinship carers’ experiences and the local landscape in Scotland to inform Kinship’s broader organisational learning.
• Represent Kinship at local meetings, networks or events to strengthen collaboration and raise awareness of kinship care in Scotland.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL). In line with this policy, and mindful of the Scottish legislative and practice context, you will:

• Recognise, report, record, respond and refer safeguarding risks via our safeguarding process with the support of the safeguarding team.
• Follow and understand Kinship’s organisational safeguarding policies, as well as relevant Scottish guidance and legislation.
• Complete risk assessments for events in line with Kinship’s policy.
• Follow the Kinship Health and Safety policy.
• Use the StaySafe lone worker app.

Monitoring, evaluation and data quality

Accurate and consistent data recording is a core requirement of this role. As Kinship Connected in West Dunbartonshire is a pilot programme, high-quality records and documentation are essential to demonstrate impact to Inspiring Scotland and to generate the learning that will inform future development of Kinship’s work in Scotland.

• Maintain accurate, timely records of all activity, assessments, support plans, contacts and outcomes on Kinship’s CRM system (Salesforce) in line with organisational policy and programme protocols.
• Complete kinship carer needs assessments, SMART goal setting, reviews and outcome recording in accordance with the Kinship Navigator model.
• Contribute to monitoring and reporting requirements for Inspiring Scotland, ensuring activity and outcomes are documented consistently.
• Fully contribute to quality assurance and learning processes, including collecting feedback and case studies that demonstrate impact for kinship families.
• Contribute to the learning about how co-location with Y Sort It supports whole-family outcomes

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

Help us achieve our vision that fewer people die by suicide.​

Are you results driven, commercially aware and passionate about building meaningful relationships and making a real impact? Samaritans is looking for a dynamic Corporate Partnerships Executive to help us secure new corporate partners and nurture and develop our existing corporate supporters. This is a fantastic opportunity for someone who is interested in building a career in corporate fundraising to join a talented and ambitious team.​

In this role, you’ll drive forward new business by seeking and securing innovative new partnerships with high-value companies. You’ll also deliver excellent account management by providing our partners with an inspiring supporter experience.​

You’ll be instrumental in helping our team to reach our ambitious fundraising goals to support Samaritans’ life-saving work.

​

Contract terms:

• £30,000-£33,000 per annum, plus benefits

• Permanent

• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office. You will also have the opportunity to work from our London office.
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month.
• 28 days annual leave, plus bank holidays

​

​What you'll be doing:

• ​Manage and steward a portfolio of corporate partners, providing both reactive and proactive support.
• Develop and implement fundraising initiatives, creating resources that drive engagement.
• Achieve personal income targets from existing and new corporate partnerships and new business activity KPIs.
• Research and cultivate new corporate prospects to grow our supporter base.
• Create impactful communications including reports, presentations, and proposals.
• Provide administrative support including income coding, inbox management, and volunteer coordination.
• Represent Samaritans at meetings and events​​

​

What you’ll bring:

• ​Previous experience within fundraising, account management, sales, event management or marketing.
• Experience working towards specific objectives and financial targets
• Ability to generate creative and imaginative proposals and take the initiative to develop new relationships with prospective partners.
• Great communication skills, with the ability to build relationships easily and provide expert customer care.
• Strong presentation skills
• Experience gained within a Charity fundraising or third sector role is desirable.​

For full details, please see the Job Description and Person Specification

​

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.​

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

​

Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.​

Applications close: ​09:00am on Monday 10th August 2026

Interviews: w/c 17th August

​

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.   

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate

Do you understand the realities of caring for someone with mental health challenges? Are you passionate about creating spaces where carers feel heard, supported and empowered to prioritise their own wellbeing?

South East London Mind is looking for a Carers Programme Lead and Facilitator to lead an exciting new programme supporting unpaid carers in Southwark. This role will create opportunities for carers to connect with others who understand their experiences, gain practical tools and information, and build resilience while navigating the challenges of supporting a loved one with mental health needs.

This role is an opportunity to make a meaningful difference by ensuring carers have access to the support, knowledge and community they need to thrive. As the Carers Programme Lead, you will mobilise, coordinate and facilitate a programme that combines structured learning, peer support and reflective spaces, helping carers feel better equipped, more connected and less alone. This will include developing and refining a structured learning programme and continuously building on carers’ feedback.

What you'll be doing:

• Leading and facilitating a weekly programme for unpaid carers, combining a structured six-week course with ongoing peer support and reflection sessions.
• Creating welcoming, supportive spaces where carers can share experiences, build resilience and prioritise their own wellbeing.
• Developing practical workshops, resources and learning opportunities that help carers navigate the challenges of caring.
• Building relationships with Community Mental Health Teams, carers organisations and community partners to support referrals and engagement.
• Managing programme administration, monitoring and reporting, while supervising sessional staff with lived experience.
• Promoting the programme through outreach, partnership working and community engagement activities.

We would particularly welcome applications from people with lived experience as a mental health carer, or those who have supported family members, friends or loved ones experiencing mental health challenges.The ideal candidate will have experience facilitating groups, alongside experience developing structured programmes and the ability to build relationships with partner organisations and other stakeholders. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 9th August (11:59pm)

Likely interview date: Week commencing 17th August

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

This is a new role within the Individual Giving team, supporting our ambition to grow and develop unrestricted income. The Fundraising Assistant will help plan and deliver high-quality print and digital communications that recruit new supporters, engage existing donors, and promote a range of ways to give, including regular giving, gifts in Wills, and DIY fundraising.

Working closely with colleagues across Individual Giving and the wider organisation, you will gain hands-on experience of a broad range of fundraising and marketing techniques. You will support the delivery of fundraising activity while contributing ideas that help shape future Individual Giving approaches, improve supporter experience, and maximise long-term giving.

This role is ideal for someone looking to build a career in fundraising, with opportunities to develop skills across campaigns, communications, events, and supporter stewardship

About you

Experience / Qualifications:

· Educated to degree level or able to demonstrate relevant transferable experience in fundraising, marketing, communications, administration or a related field.

· Experience supporting projects or campaigns within fundraising, marketing, communications or events, either through paid employment, volunteering or placements.

· Experience working collaboratively as part of a team to deliver activities to agreed deadlines.

· Experience following administrative processes, managing multiple priorities and maintaining accurate records.

· Experience using Microsoft Office and confidence learning to use new systems and digital platforms. Experience of working with databases or CRM systems would be an advantage.

· An interest in fundraising, marketing and the charity sector, with a willingness to develop knowledge of Individual Giving.

Behaviours / Personal Attributes:

· Well organised and agile, able to manage competing priorities with appropriate support.

· Motivated and enthusiastic, with a proactive approach to learning and personal development.

· Collaborative and supportive, with the ability to work effectively across teams and with a range of colleagues.

· Friendly and professional, with a positive approach to building relationships.

· Curious, creative, and open to new ideas, with a willingness to contribute suggestions and learn from others.

Why join us?

The opportunity to work for an organisation that is taking practical action against poverty and the environmental crises to start the big changes the world urgently needs. A friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working – these are just some of the reasons we think Practical Action is a great place to work.

In the UK, our open plan offices are located in the centre of Rugby and near to Rugby train station but we also offer free parking.

In addition, we offer the following benefits:

· Full time roles are contracted at 35 hours per week.

· It is our normal practice to operate a hybrid working policy, where flexible working hours are enabled as well as remote working.

· 27 days holiday rising with continuous service, in addition to public holidays

· Pension scheme - employer contributes 10.5% of salary and the employee contributes 5%.

· Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.

· Life assurance (3 x annual salary).

· Cycle to Work scheme

· Employee Assistance Programme – access to our Wellbeing platform

· Learning and Development Opportunities

· Sit / Stand desks available in our modern offices.

About us

We are a global community taking practical action against poverty and today’s environmental crises. Across Africa, Asia and Latin America we partner with people experiencing these challenges, especially those who are unheard and excluded. Our approach is to identify what works on a local level, then adapt and amplify it across different regions, countries and continents. All of Practical Action’s work is focused on two connected areas for action - livelihoods and climate resilience – and we’re working to deliver three big, global changes:

Big change on food – to sustain people and planet

Big change on energy – clean and accessible for everyone

Big change on climate risk – safer lives, stronger livelihoods