Membership & Events Coordinator

The Association of Chairs (AoC) is looking to offer a 4-day a week role on a permanent basis, ideally suited to someone with 1+ year's work experience in a similar role who is ready to make a difference in the charity sector. The role will be an opportunity to bring event and membership experience and be a key member of a small but mighty non-profit organisation, from putting on events and evaluating their impact, to managing membership and member services.

You will work as part of a friendly, small team, and full training will be provided on using AoC’s digital platforms and other aspects of the role as needed.

About the role:

1. Training & events

·      Support the administration of our core training programme, from scheduling the full training calendar to creating event listings on our website, processing bookings, communicating with delegates and trainers before and after the event, and preparing and sending out post-training materials.

·      Be the main contact for customer enquiries and manage event mailbox.

·      Attend both online and in-person events, supporting with Zoom functions, training room set-up and logistics as required.

·      Set up evaluation surveys for event feedback using Survey Monkey, collate and analyse responses and liaise with trainers on improvements.

2. Membership & Community

·       Process customer enquiries via info mailbox.

·       Handle all member administration changes and requests.

·       Support members with CRM and technical issues.

·       Liaise with CRM partner on system improvements and enhancements.

·       Provide administration for Mentoring & Support services.

·       Administer and moderate the online community platform.

3. Technology, Data & Reporting

·       Work with our digital systems (CRM, WordPress website, Zoom and SurveyMonkey).

·       Support team in maximising use of organisational platforms and systems including AI.

·       Produce regular membership, community and event reports.

·       Analyse membership trends, retention and engagement.

4. General

·      Work with finance team to ensure invoices are processed and accounts are updated.

·      General admin tasks as needed e.g. booking meeting rooms, scheduling, assisting CEO, board and members in ad hoc activities.

·       Work to promote Association of Chairs’ policies on equity, diversity and inclusion and to ensure the health, safety and welfare of the post-holder, colleagues, members and visitors.

·       Other such duties as shall reasonably be required as part of a small, collaborative staff team.

We’re looking for someone who is keen to learn and thrives on variety and being hands-on and ideally available to start in November. See attached full job description and person spec for more about the skills and experience we are looking for.