Administration volunteers volunteer jobs

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent. 

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

Os ydych yn drefnydd sy’n canolbwyntio ar bobl ac yn mwynhau meithrin cysylltiadau a chreu effaith, byddem wrth ein bodd yn clywed gennych.

Volunteers are at the heart of our work. Each year, they support over 70,000 young people to build confidence, develop skills and explore their futures through insight talks, workshops and events. 

We’re looking for a Volunteer Coordinator to grow and support our network across Wales. This is a new role, created as we invest in strengthening how we recruit, prepare and engage our volunteers, with the opportunity to shape how this work develops. 

In this role, you’ll build relationships with employers, public sector organisations and community groups to recruit volunteers from a wide range of industries. You’ll manage onboarding, support volunteers to feel confident and well-prepared to work with young people, and work closely with our Volunteer Manager and Programme Team to match volunteers to opportunities across Wales. 

You’ll play a key part in ensuring volunteers have a positive, high-quality experience – providing ongoing support, responding to feedback, and helping us continuously improve how we engage and retain our network. Alongside this, you’ll track activity, maintain accurate records, and contribute to understanding our reach and impact. 

We’re looking for someone who is highly organised, proactive and great with people, confident building relationships, managing multiple priorities and communicating clearly. You’ll bring experience of working with volunteers, or in a coordination or partnership-focused role, and have a genuine motivation to support young people to achieve their potential. And, we'd love someone who is confident communicating in the medium of Welsh.

This role would suit someone who enjoys working collaboratively, is comfortable working across a wide geography, and is motivated by creating opportunities and delivering impact. 

If you’re motivated by purpose, confident bringing people together, and want to play a key role in expanding our impact across Wales, we’d love to hear from you. 

_____________________________________________

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

Keeping Young People Safe

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS (England & Wales) check and receive ongoing safeguarding training.

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills-teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across Dorset and the South Coast of Hampshire, building partnerships with schools, colleges, youth organisations and community groups-particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures programme-helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders.
• Passionate about education, social mobility, and giving every young person a chance to shine.
• A natural communicator-whether leading a session in a classroom or inspiring a room of volunteers.
• Organised and able to juggle multiple projects (with a great sense of humour!).
• Self-motivated, adaptable, and happy working remotely but never alone-you’ll be part of a close-knit regional team.
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering.

Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities.
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation.
• Deliver and support the rollout of YE programmes in schools and other settings.
• Recruit, train and support volunteers-making sure they feel valued and inspired.
• Work with your regional team to meet shared goals and celebrate local impact.
• Help secure local funding by supporting fundraising efforts and managing project deliverables.
• Support the planning of events, trade fairs and celebrations for young people.
• Keep accurate records, track impact, and make sure safeguarding is front and centre.

A few practical things

• This is a hands-on role-you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential).
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times.
• Expect to be on your feet during some events or sessions-it’s all part of the fun!

How to Apply

If you’re ready to help shape the futures of young people across Dorset and the South Coast of Hampshire, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 26 July 2026. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

Contract:  Permanent, 18.75 hours per week 

Salary:  £12,488 - £13,821 pro rata (£24,976 - £27,643 FTE) 

Location: Kimpton, Hertfordshire, SG4 8EU 

Closing date:  Sunday 19th July 2026 

Interview date:  27th - 31st July 2026 

We’re recruiting a Volunteer Coordinator for our Rehoming & Fostering Team in Hertfordshire! 

As Volunteer Coordinator, you’ll recruit, support, and inspire volunteers to enhance rehoming and fostering services, while promoting Blue Cross in the community and driving local volunteering initiatives. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help. 

More about the role

Our Volunteer Coordinators recruit and support our amazing volunteers in the local area, promote the benefits of volunteering and raise the awareness of our centre and Blue Cross.   

Our fostering service is an integral part of the rehoming process, supporting the delivery of our strategy by increasing the service so that Blue Cross can help more pets. 

As a Volunteer Coordinator you will be responsible for recruiting and supporting a diverse team of volunteers. Working closely with the Centre Manager and Assistant Managers, you will ensure that our volunteers are fully integrated into the team, ensuring that the team welcome and collaborate with these wonderful people.   

In addition to this, you will be building relationships with local communities and partners, promoting the benefits of volunteering to provide more targeted support. 

This role is part time over a 2 week rota:  

Week 1: Tuesday, Thursday 

Week 2: Monday, Wednesday, Friday, 

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you. 

About you

You will be an excellent communicator with strong interpersonal skills and the ability to actively promote to a range of external stakeholders the work of Blue Cross and the benefits of volunteering. You will be a self-motivated individual with a focused, creative, and forward-thinking approach to volunteering and will enjoy the opportunity to be involved in a range of local volunteering events and national initiatives. 

With the ability to work collaboratively and effectively with people at all levels, you will have a passion for ensuring that volunteers have the right opportunities to thrive in their roles.  

You will be organised, flexible and analytical in the way you work, and you will enjoy working to targets and managing a diverse team of volunteers. With an approachable and supportive manner, you will be able to offer guidance and advice, and will have the confidence to deal with volunteer situations should they arise and be able to offer pragmatic solutions. 

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support volunteers and your colleagues. 

Knowledge, skills, and experience 

• Demonstrable experience of supervision or management of volunteers. 
• Good experience of running and marketing recruitment campaigns for volunteer roles. 
• Experience of working with local communities and promoting volunteer opportunities 
• Working with and relationship building with a range of external stakeholders. 
• Good experience of actively managing a bank of clients or volunteers  
• High standards of verbal and written communication. 
• Previous experience in working in a client focused environment where delivering a high level of customer satisfaction is the norm. 
• Strong organisational, administration and analytical skills, including use of computerised systems. 
• Good interviewing and recruitment skills 
• An awareness of health and safety legislation. 
• Current full driving licence. 
• Ability to demonstrate, understanding and apply our Blue Cross values 

It would also be great (but not essential) if you had: 

• Qualifications in managing volunteers or similar. 
• Training or coaching skills. 
• Presentation skills. 
• Working with animals, and knowledge of animal welfare. 
• Organising events. 
• Understanding of safeguarding issues. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply  

Please visit our website and complete the online application process before the closing date on Sunday 19th July 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

ALDER HEY CHILDRENS CHARITY

Job title: Philanthropy Assistant

Salary: £26,848 - £31,439

Hours: 37.5 hours per week

Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

This is an exciting opportunity for a Philanthropy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.

The postholder will work closely with the Philanthropy Support Lead to provide operational support and administration for the team, including events, donor meetings and visits, mailings, prospect research, data and use of the charity CRM (Salesforce).

We’re looking for a flexible team player with previous administration experience. You’ll also be self-motivated, proactive, detail-oriented and great at building relationships. If you’re excited by the sound of this, we’d love to hear from you!

Key Responsibilities will include:

Events 

• Support the delivery of events; from individual visits and tours of the hospital for donors, private dinners, through to larger events such as Gala Balls. 

• Build strong relationships with colleagues and clinicians in the Trust to support, coordinate and plan tours and events. 

• Greet and steward visitors to the hospital and guests at our events.

• Help to prepare event briefings for Charity and Trust colleagues, so that all participants understand their role and contribute effectively. 

Administration, Processes and Data 

• Provide administration support for the philanthropy team ensuring all work is of a high standard, professional and accurate. 

• Writing and sending out personalised letters and cards. 

• Diary management, minute taking and meeting organisation. 

• Keeping the charity’s supporter database accurate and up to date. 

• Support with preparing data for philanthropy mailings and event invite lists.

• Use the CRM to support with the delivery of the Mid Value Programme. 

• Undertake prospect research, ensuring all processes are compliant with our privacy policy, data protection legislation and prospect research best practice. 

Other Duties  

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.

• Attend and support events run by fundraising teams where required, including occasional out-of-hours working. 

• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans. 

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification. 

Closing date: Monday 3 August 2026

Interviews will be held in person at Alder Hey on Thursday 13 August

Senior Administration Officer - FTC

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Senior Administration Officer - ftc - 9 Months

Home-based – Working Remotely- London & South East

£18,825 per annum + £562 home-working allowance per annum + £3,138 per annum London Weighting per annum (if applicable)

Salary has been pro-rated based on a 9-month fixed-term contract

35 hours | Monday –Friday |  Fixed Term Contract - (9 Months)

Why Join TACT?

• Top 5 UK Charity to Work For (2024)
• 97% proud to work at TACT | 92% love working here
• Not-for-profit – every surplus reinvested into children, carers & staff
• Children’s voices shape every decision, system, and improvement we make at TACT.
• Flexible homeworking
• Trauma-informed, values-led organisation

Benefits

• 31 days annual leave + 8 bank holidays (pro rata as ftc)
• 55p per mile business mileage
• Stakeholder Pension (salary sacrifice)
• Family-friendly & flexible working policies
• Volunteer days

Wellbeing & Non-Salary Benefits

• Homeworking IT bundle + home office loan
• Help@Hand EAP (24/7 GP, CBT, physio, mental health support)
• Over 35 hours a year of access to on line wellbeing events and team wellbeing days
• Menopause Policy + free clinician appointments
• Regular team wellbeing & connection events

Training & Career Development

• Excellent learning & development programme
• Opportunity to grow therapeutic & trauma-informed practice
• Supportive leadership and clear career progression pathways
• Involvement in innovative projects (e.g. TACT Connect, Health, Education)

The Role

You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people. 

The Senior Admin Officer will be responsible for general administrative functions within the London & South East region and will report to the Administrative Manager.  In some instances, the Senior Admin Officer may be required to deputise for the Admin Manager in the post holder’s absence in relation to day to day matters.

The Senior Admin Officer will specialise in a particular area (s), such as Panels, statutory paperwork, minute-taking, training, and maintaining the in-house database (Charms).

As a charity we are committed to ensuring that our resources are directed toward supporting our children.  For this reason, we can only consider applicants from London and the surrounding counties as they will need to travel to face to face events at least monthly. Candidates based outside these areas would incur additional costs.

Key Responsibilities:

• Providing an administration service to the London & South-East region to help meet the service objectives of increased foster carer recruitment
• Organise and prepare all panel papers for approvals and reviews.
• Minute panels and prepare ADM paperwork
• Timely and accurate record keeping on Charms (in house system).
• Responding to telephone calls and allocating these to staff as appropriate. When necessary, take messages for staff members and ensure that these are passed on.
• Communicating professionally with a wide range of stakeholders, including colleagues, carers, and third-party agencies to establish professional working relationships which focus on the best outcomes for the children and young people in our care.
• Working flexibly within the team and autonomously as needed to manage your time and duties.

What You’ll Need

• GCSE in English & Maths or equivalent
• Experience of working in a busy administrative setting in a social care-related field.
• Ability to obtain, extract and analyse information from various systems.
• Confidence in using all Microsoft Office applications, including Outlook & OneDrive.
• Experience of using a software system to record, retrieve and maintain records
• Excellent communication skills to suit a broad range of professional relationships
• The ability to work to deadlines, with accuracy and flexibility, sometimes dealing with conflicting priorities
• Familiarity with handling confidential and sensitive information in line with relevant regulations and legislative requirements
• A tendency to think creatively, exhibit resourcefulness, work with enthusiasm, compassion, and commitment
• Evidence of an understanding and commitment to equality, diversity, and anti-discriminatory practices
• Enhanced DBS / PVG (processed by TACT)

Travel

• Home-based role
• Required to attend monthly face-to-face meetings and other occasional meetings in London and surrounding counties
• Additional travel for training, team and carer events

Key Dates

• Closing Date: Monday, 20th July 2026
• Interviews:  Wednesday, 29th July 2026 (Microsoft Teams)

Apply early - we may close the role if we receive a high volume of applications. Previous applicants need not apply.

Safeguarding Commitment

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies. 

About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.

Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our HR team focuses specifically on making staff and volunteers feel cared for, valued and supported.

About the Role
As the HR Administrator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to employment, leave recording, recruitment and leaving processes. You will be responsible for processing the monthly payroll, managing the recruitment of new staff, and implementing any changes to staff contracts as well as overseeing the HR inbox and acting as the first line of response for staff queries. As a key member of the team, you will be the primary user of many existing processes, and will be able to identify when and how systems need developing or updating to be more efficient. 

About You
You are passionate about people's wellbeing and understand that people work best when they are given the opportunity to do what they love and can be successful in. You appreciate order and logical systems and processes and are skilled at both using those systems and explaining them to others. You thrive on knowing you are using both your organisational skills and your relational skills to support others.

More Details and How to Apply
Download the Application Pack for the following information:

• Welcome from the Operations Director

• How this role fits into the wider YLI and Operations Team

• Full Job Description and Person Specification

• Details of how to apply online (application form)

• Deadline and interview dates

• YLI Faith and Conduct Policies - check we're in alignment with one another's beliefs

Accessibility & Support 

We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments or accommodations at any stage of the application or interview process, please let us know. You can reach out to us in confidence, and we will be happy to support you.

You can find our data privacy policy on our website.

Job Advert 

Engagement Manager  

24 1/2hours per week (fixed-term contract for 12 months) 
Job Ref: V 581
Hours/Days per week: 3.5 days per week – (Flexible days/hours) 
Salary: £17,937.50 plus attractive employee benefits package 
Start date: ASAP
Location: Homebased with extensive travel across Cardiff 
Closing date: 21st July 2026 

Full UK driving licence essential 

Interview date and Location:

Online Teams (time and date to be confirmed). 

Volunteering Matters  

We believe volunteering is an act of optimism. A quiet rebellion against the idea that one person can’t make. a difference 

We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come. 

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK. 

We work with 12,000+ volunteers across 85+ programmes, to enable a better life for more than 115,000 people. 

SAFE Cardiff  

SAFE in the City is a pilot project that brings our award-winning SAFE project to the City of Cardiff area. Funded by the Moondance Foundation and the Baily Thomas Charitable Fund, SAFE (Sexual Awareness for Everyone) is a project that empowers young people with learning disabilities a peer-led environment. It aims to improve the knowledge of topics relating to healthy relationships and sexual health, mate crime, and internet safety. It focuses on young people aged 16-35 with additional learning needs in addition to offering support to their families. 

SAFE is facilitated with peer-led workshops. The aim of this project is to empower young people with additional learning needs to lead the conversation and education around their own relationships improving knowledge and awareness of these topics for our beneficiaries of this project. 

Job purpose 

The successful candidate will deliver a pilot project, taking our SAFE project to Cardiff. You’ll be responsible for forging new connections and seeking opportunities in the area to deliver our SAFE workshops, encouraging the participation of volunteers wherever possible. The role will involve workshop delivery as well as volunteer recruitment and management. Working alongside an existing colleague in Gwent, you’ll develop and consolidate our workshop materials, to ensure that they’re meeting the needs of the young people participating.

Key Duties: 

1. Deliver SAFE workshops throughout the Cardiff area, involving volunteers in delivery where possible. 

1. Recruit, interview, induct, train and support volunteers.

1. Work closely with our SAFE project in Gwent to manage referrals into the project, updating on progress and plans in the process.

1. Develop and update workshop materials and activities to meet new challenges, in conjunction with SAFE colleagues in Gwent. 

1. Management of the matching/placement of volunteers, risk assessing the volunteers and planned activities, and monitoring and supporting the match throughout.

1. Maintain good record keeping, ensuring that evidence and impact data is collected so that we can monitor progress against outcomes. 

1. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.

1. Maintain effective relationships with volunteers, beneficiaries, colleagues and project partners.

1. Prepare reports with your senior project manager based on agreed outputs and targets.

1. Risk assess all activities, ensuring that they are regularly reviewed and amended if circumstances change.

1. Contribute to joint working and teamwork across Volunteering Matters and the SAFE team.

Experience/Skills and attributes:  

1. Knowledge of social care and/or third sector service provision, and the support networks and services available in Cardiff.

1. Experience of working with people with learning disabilities, and a good understanding of how best to support learning. 

1. A calm and collected demeanour, with the ability to engage and support beneficiaries.

1. An experienced facilitator with the ability to engage in good conversation with beneficiaries, whilst actively assessing risks and solutions.

1. Experience working in partnership with other agencies.

1. Excellent written and verbal communication skills.

1. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.

1. Ability to assess risk and carry out risk assessments. (training given) 

1. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.

1. Understanding of and commitment to equality, diversity and inclusion.

1. Understanding of and commitment to Data Protection and confidentiality.

Desirables:  

Ability to speak Welsh or a willingness to learn. Have a full UK driving licence 

Qualifications:  

Relevant experience and values alignment are more important for this role than specific qualifications.

Location: This role is home-based and will involve extensive travel across Cardiff. For this reason, we require the post holder to have a full driving licence with use of their own car. The postholders will require good internet access to enable remote working and a suitable home office space. IT equipment and infrastructure will be supplied.

Our Values & Way of Working: 

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.  

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

To Apply  

Rheolwr Ymgysylltu  

17.5 awr y wythnosol (cytyundeb cyfnod penodol am 12 mis) 

Lleoliad: Caerdydd 

Rheoli gan: Arweinydd Rhanbarthol i Gymru 

Teulu swydd: 3 - £17,937.50 

Volunteering Matters 

Dylai pawb yn y DU derbyn y cyfle i lwyddo. Felly, yr ydym yn dod a phobl i’w gilydd i oresgyn nifer o faterion mwyaf cymhleth trwy’r pŵer o wirfoddoli.

Yr ydym yn gweithio efo cymunedau i oresgyn adfyd, taclo iselder ac unigrwydd cymdeithasol, gwellhau iechyd, datblygu sgiliau a chyfleodd i sicrhau mae gan bobl ifanc yr allu i arwain newid. Oherwydd yr ydym yn elusen wladol, mae gennyn ni'r gallu i weithio i raddfeydd mwyach wrth rannu ein harbenigeddau ac adeiladu partneriaethau i achosi ardrawiad positif.

Yr ydym yn trawsffurfio adnabyddiaeth ac egni lleol mewn i weithrediadau a chynnydd wrth alluogi cymunedau cryf i greu dyfodol gwell i bawb. 

SAFE Caerdydd 

Mae SAFE Caerdydd yn brosiect newydd i weld ein prosiect a enillir sawl wobr, SAFE, mewn Caerdydd. Efo wobr ariannol gan y Moondance Foundation a Baily Thomas Charitable Fund, mae SAFE (Adnabyddiaeth Diogelwch i Bawb (Safety Awareness for Everyone)) yn brosiect sy’n grymuso pobl ifanc mewn amgylchoedd dan arweiniad cyfoedion. Maent yn anelu i wella adnabyddiaeth topigau megis perthnasoedd personol iach, iechyd rhywiol, mate crime, a diogelwch wrth ddefnyddio’r we. Mae’r prosiect yn ffocysu ar bob ifanc efo anableddau dysgu yn ogystal i gefnogi eu teuluoedd. 

Caiff SAFE ei hwyluso drwy weithdai dan arweiniad cyfoedion. Amgen y prosiect yw grymuso pobl ifanc efo anableddau dysgu i arwain y sgwrs a’r addysg sy’n cwmpasu eu perthnasoedd, a gwella ei adnabyddiaeth a dealltwriaeth o dopigau diogelwch. 

Dyletswyddau Allweddol:  

1. Traddodi gweithdai SAFE mewn Caerdydd wrth gefnogi gwirfoddolwyr lle mae’n bosib.

1. Recriwtio, cyfweld, anwytho, hyfforddi a chefnogi gwirfoddolwyr.

1. Gweithio yn agos efo ein prosiect SAFE mewn Gwent i reoli cyfeiriadau i’r prosiect wrth ddiweddaru ar gynllun i gyflawni’r prosiect.

1. Datblygu a diweddaru deunyddiau gweithdy a gweithgareddau i oresgyn sialensiau newydd wrth weithio efo’r prosiect mewn Gwent.

1. Rheoli prosesau i matsio gwirfoddolwr, a’u hasesiadau risg am weithgareddau gwirfoddol, i gynnwys trefniadau diogelu, a’i adolygu’n rheolaidd.

1. Cadw cofnodion da wrth sicrhau i gasglu tystiolaeth a data ardrawiad i alluogi ni i fesur ein cynnydd y erbyn deilliannau.

1. Hysbysebu’r prosiect wrth ddefnyddio amrywiaeth o dechnegau i ysgogi diddordeb mewn gwirfoddoli ac i hybi ymgysylltiad cymunedol.

1. Cynnal perthnasau effeithio efo hapddalwyr a phartneriaid y prosiect o ddydd-i-ddydd. 

1. Paratoi adroddiadau wedi’i seilio ar dargedau ac allbynnau, i’r Rheolwr Prosiect.

1. Chwarae rôl actif mewn nodi a datblygu busnes newydd i’r elusen.

1. Cyfrannu i waith tîm ar draws Volunteering Matters. 

Profiad/sgiliau a Phriodoleddau: 

1. Profiad a dealltwriaeth o weithio efo’r sector gofal cymdeithasol a’r drydydd sector, a’r gwasanaethau a rhwydweithiau cefnogol mewn Caerdydd.

1. Profiad o weithio efo pobl efo anableddau dysgu, a dealltwriaeth o hybi ddysgu mewn amgylchoedd dan arweiniad cyfoedion. 

1. Hwylusydd profiadol efo’r gallu i ymgysylltu mewn sgyrsiau pwrpasol efo buddiolwyr, wrth asesu risgiau a datrysiadau’n gyson. Profiad o weithio mewn partneriaeth efo asiantaethau eraill.

1. Sgiliau cyfathrebu ac ysgrifennu rhagorol.

1. Sgiliau hunan-drefnu rhagorol, ynghyd a’r gallu i flaenoriaethu llwyth gwaith heriol a gweithio dan bwysau i gwrdd â therfynau amser. 

1. Gallu i asesu risg a gweithredu asesiadau risg. 

1. Tystiolaeth o sgiliau gweinyddol a TGCh da ynghyd a’r gallu i gynnal anghenion monitro y prosiect; megis cofnodion gweinyddol ac ariannol.

1. Dealltwriaeth o, ac ymrwymiad i, cydraddoldeb, amrywiaeth a chynhwysiant 

1. Dealltwriaeth o, ac ymrwymiad i, Diogelu Data a chyfrinachedd.

Galluoedd Dymunol: 

Y gallu i siarad Cymraeg, neu’r parodrwydd i ddysgu. 

Cymwysterau: 

Mae profiad perthnasol ac aliniad i’n gwerthoedd yn mwyaf bwysig i’r rôl hon na cymwysterau sbesiffig.

Lleoliad:

Mi fydd y rôl yn seilio o’r cartref, ac mi fydd yna ddisgwyl i’r ymgeisydd llwyddiannus teithio ar draws Caerdydd. Mi fydd yna angen am fynediad da i’r rhyngrwyd i alluogi gweithio o bell, a lle i weithio addas yn y cartref. Caiff offer TG a’i isadeiledd eu cyflenwi gan Volunteering Matters. 

Ein gwerthoedd a dull gweithio 

Mewn popeth yr ydym yn gwneud fel elusen, yr ydym yn ymgrymu agwedd o “Rhyddid efo Fframwaith” a chawn ein harwain gan ein gwerthoedd: i fod yn rymusol, cynhwysol, tosturiol, positif a didwyll. 

Cydraddoldeb a chynhwysiant. 

Mae Volunteering Matters yn estyn croeso i bob ymgeisydd, ac yr ydym yn awyddus i sicrhau mae ei’n dîm yn adlewyrchu amrywiaeth y DU a’r cymunedau yr ydym yn gweithio mewn. Yr ydym yn annog ceisiadau o bobl efo anableddau, pobl LHDT, pobl efo cefndiroedd Du, Asiaidd a Lleiafrifoedd Cenhedlig, ynghyd ac ymgeisydd efo unrhyw nodwedd warchodedig ac o grwpiau difreintiedig.

Addasiadau hyderus a resymol a ran anableddau 

Yr ydym yn gwarantu i gyfweli unrhyw berson efo anabledd sydd efo cais sy’n bodloni’r safon ofynnol am y rôl. Mewn eich cais, darparwch dystiolaeth sy’n adlewyrchu eich cymhwysedd yn erbyn yr adran “Profiad/sgiliau a phriodoleddau” yn y disgrifiad swydd hwn. 

I gael eich ystyried am gyfweliad gwarantedig, neu i drafod unrhyw addasiad rhesymol i’r proses ceisio. 

Yr ydym wedi ymrwymo i’r addewidion canlynon sy’n cwmpasu ein proses recriwtio a dewis a’i methodoleg: The Promise (Yr Alban), Show the Salary, a Salary History.

Mae’r rôl hon yn amodol ar wiriad DBS manylach.  

I geisio,

1) Lawrlwythwch ein ffurflen ceisio 

2) Lawrlwythwch ein ffurflen i fonitro ein recriwtiaid 

Caiff y disgrifiad swydd hwn ei greu efo’r bwriad i gynnwys graddfa eang o ddyletswyddau ac anghenion. Nid yw’n drwyadl neu’n anghynhwysol, a thra byddwn yn disgwyl rhai amrywiadau, byddant ar lefel addas i’r rôl hon. 

We're looking for an organised, collaborative and effective individual to join our Development Team. You'll be an excellent communicator, confident building strong internal relationships, committed to providing exceptional supporter care, able to write compelling copy, and motivated by delivering high-quality administrative support that helps maximise our impact for animals.

You will join our existing Development Team, providing valuable support to make sure we maximise returns in already successful income streams, such as major gifts and individual giving. You will also be responsible for supporting the expansion of additional income streams, such as legacies, community and corporate. You’ll help us grow our supporter base and raise essential income to support our work with animals.

This is an exciting time to join a growing team and you’ll have the opportunity to develop and test new fundraising activities and shape our income now, and for the future.

The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

Who you are:

As a fundraising generalist, you will be well organised, provide strong administrative support, give excellent supporter care, write strong copy and be able to coordinate content creation.

Ideally you will have fundraising experience across a variety of relevant income streams, although we are interested to hear from candidates who have relevant transferable skills.

You will be able to ensure good collaboration between the Development Department and other teams, such as Communications and Operations, to make sure we maximise our fundraising activity.

The role:

You’ll be working alongside a Digital Fundraising Lead, Philanthropy Lead, Head of Development and wider team of friendly communicators, campaigners and change-makers. Home-based, you will enjoy collaborating, as well as being able to work independently. As a self-starter, you enjoy seeing projects through from start to end and get a buzz from the fast-paced and varied charity fundraising environment.

You’ll join us in maximising the value of Engaging Networks, a digital communications and campaigning platform, alongside our new fundraising CRM, Beacon. Experience with these specific platforms, or experience of utilising other CRMs for fundraising success, is desirable.

Primary duties:

• You will be responsible for continuing to grow our legacy programme, implementing the strategy developed by the Head of Development. This will include drafting copy and working with a designer to create evergreen legacy content, creating and maintaining content for our website, coordinating and drafting legacy communications and campaigns, managing legacy enquiries, thanking and stewarding legacy pledgers, and managing the legacy pipeline in Beacon.

• You will support our community fundraising strategy. This will mean making sure we have the tools and information for supporters to fundraise for us, whether that be in memory of a loved one, delivering their own fundraising initiatives in aid of The Humane League UK, or through peer-to-peer fundraising. This will include responding to enquiries, thanking and stewarding community fundraisers, coordinating a small amount of external-facing content, creating evergreen content, such as a toolkit that fundraisers can use, creating and updating content for the website, and responding to opportunities that arise, which could include community speaking opportunities, or stalls at events.

• You will support our corporate fundraising offering, ensuring we have the tools and information for businesses to support THL UK in a variety of ways. This will include responding to enquiries, thanking and responding to corporate donors and fundraisers, taking advantage of opportunities, promoting initiatives such as payroll giving, coordinating the creation of evergreen corporate fundraising content, such as a fundraising toolkit for businesses, and creating and updating content for the website.

• You will support our Operations Team, who respond to fundraising email enquiries, and the Development Team, as well as the wider organisation, by coordinating and maintaining FAQs of the most common fundraising queries we receive. This will help consolidate this information in one place, making sure we are consistent, streamlined and efficient in our responses. You will also work with our digital team to find a way to make sure information is accessible to supporters to minimise incoming queries wherever possible.

• You will be responsible for reviewing, investigating, reporting and responding to any fundraising complaints we receive, including escalating these where necessary.

• You will complete due diligence on donors and donations where required. This will include desktop research, completing relevant forms and information in Beacon, and making sure relevant approvals are obtained before accepting donations or approaching new donors or funders.

• You will coordinate essential thanking activities for key donors and supporters. This will include coordinating the design and printing of thanking cards, and other relevant stewardship materials or merchandise, to be utilised by those across the organisation, including to support our volunteers. You will also coordinate thanking campaigns (e.g. thanking monthly donors and major donors), which will involve collating recipient lists, getting cards designed and printed, and coordinating staff and trustees to sign and send.

• You will provide vital administrative support for events, including our annual presence at conferences such as EA Global in London, as well as our own annual supporter event. This could include collating guest lists, staff registration, coordinating invitations and RSVP’s, managing room bookings, hotels and catering, coordinating staff and trustees, and completing risk assessments.

• You will produce clear, accurate and engaging written communications, and coordinate the creation of content. This could mean drafting content for the website, drafting emails, building emails in Engaging Networks, or supporting our Digital Fundraising Lead with developing evergreen content to support our digital fundraising initiatives.

• You will support our Digital Fundraising Lead to make sure our growing pool of monthly donors are thanked and stewarded appropriately, including utilising Beacon, automations and supporter journeys to make the most efficient use of our time.

• You will support our Digital Fundraising Lead to deliver our digital fundraising strategy, by executing relevant aspects, which could include supporting specific campaigns, or building and maintaining fundraising related automations.

• You will help us deliver effective fundraising training and induction materials, such as for new staff and trustee orientations. This could also include coordinating additional training materials, how-to-guides and supporting materials, that are essential in maintaining relevant fundraising knowledge at THL UK.

In addition:

• Utilise our CRM: adding and updating supporter data, generating relevant reports, and analysing and evaluating data to inform campaigns and activities as required.

• Working with Communications and the Digital Fundraising Lead to deliver activities for our donor recruitment and retention.

• Work with the wider Development Team to input into our Development Strategy, as directed by the Head of Development, offering ideas and suggestions to help deliver the strategy and grow income across various income streams.

• Liaise with and coordinate support from third-parties / external consultants where necessary, such as providing support for specific campaigns or projects, and / or providing fundraising materials.

• Help us galvanise further support by lending your organisational skills to fundraising events.

• Attending conferences and events.

• Updating the wider team on fundraising progress.

• Participating in team meetings including note-taking and facilitation.

• Attending in-person workshops several times a year.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Perform any other duties assigned by the Head of Development.

We will be holding a webinar on Tuesday 21st July at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by our Development Team; Gavin Chappell-Bates, Head of Development, Emma Grant, Digital Fundraising Lead and Molly Archer-Zeff, Philanthropy Lead. If you’re interested, please register via our website by following the 'Redirect to recruiter' button.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.

Hours:

As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week 
• 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

Are you a natural relationship builder who thrives on influencing senior stakeholders, driving engagement and making things happen?

The Royal College of Radiologists is looking for an Exams Engagement Officer to play a pivotal role in supporting and inspiring our national network of volunteer examiners. This is a unique opportunity to work with leading clinical professionals across the UK and internationally, ensuring they remain engaged, motivated and equipped to deliver high-quality assessments that uphold standards across radiology and oncology.

You'll be the trusted point of contact for over 200 senior clinicians, building strong relationships, influencing participation, supporting change initiatives and helping shape the future direction of our examinations programme.

What you'll do

• Build and maintain strong relationships with senior clinical examiners and committee members. 
• Lead examiner recruitment and support workforce planning across exam boards. 
• Coordinate training, inductions and engagement activities to support examiner success. 
• Work closely with operational teams to ensure exams are appropriately resourced and delivered smoothly. 
• Analyse feedback and engagement data to identify improvements and support strategic decision-making. 

What you'll bring

• Experience coordinating complex projects, programmes or stakeholder networks. 
• Experience of financial administration, budget monitoring and maintaining financial records and reports
• Exceptional communication and relationship-building skills. 
• The ability to influence, negotiate and build consensus with senior stakeholders. 
• Strong organisational skills, attention to detail and a proactive approach.
• Confidence managing multiple priorities in a fast-paced environment.
• Experience maintaining databases, producing reports and working with data.

If you're looking for a role where you can combine relationship management, stakeholder engagement, project coordination and continuous improvement while making a meaningful impact, we'd love to hear from you.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£42,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, some evening work is required

Salary: £32,000 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

About the role 

The Administrative Assistant plays a key role in supporting the effective delivery of services,  projects, events and member communications across the organisation. Working closely with the  Head of Services and colleagues across teams, the postholder will provide high-quality  administrative, project and operational support, helping to ensure services run efficiently and  members receive excellent support and communication. 

This is a varied role requiring excellent organisational skills, attention to detail, strong  communication abilities and the capacity to manage multiple priorities. 

Key Responsibilities 

Services Administration 

• Provide administrative support for the planning, delivery and evaluation of webinars and  online events.

• Support the production and distribution of Fragile Links, including content coordination,  proofreading, scheduling and publication processes. 

• Assist the Head of Services with the administration and project management of  conferences, events and service-related projects. 

• Maintain accurate project records, databases and documentation. 

• Updating information on the website when requested 

• Maintaining records and information on research requests 

Project Administration 

• Provide administrative support for partnership projects 

• Maintain accurate participant and project records in line with data protection  requirements. 

• Coordinate member communications relating to projects and programmes.

• Monitor participation, gather feedback and support project reporting. 

Membership and Member Support 

• Support colleagues with membership communications and messaging when required. • Assist with member enquiries and administrative requests. 

• Ensure member records are maintained accurately and confidentially. 

Volunteering and support groups

• Support the Head of Services managing volunteer requests and meetings

• Run induction meetings for new volunteers

• Manage and promote the support group meetings across the platforms

Cross-Team Administration and Support 

• Provide customer service support for the online shop, including responding to customer  enquiries and assisting with product updates. 

• Contribute to organisation-wide projects and initiatives as required. 

• Database administration

• Support fundraising administration tasks 

General Responsibilities 

• Work collaboratively with colleagues across all teams. 

• Maintain accurate records and databases in accordance with organisational policies and  GDPR requirements. 

• Undertake other duties appropriate to the role as reasonably required.

Person Specification 

Essential 

• Experience in an administrative, project support or coordinator role.

• Excellent organisational and time management skills. 

• Strong attention to detail and accuracy. 

• Willingness to speak to people over the phone and respond to enquiries.

• Ability to manage multiple tasks and competing priorities. 

• Strong written and verbal communication skills. 

• Good IT skills, including Microsoft Office and database/CRM systems.

• Experience maintaining records and handling confidential information.

• Ability to work independently and as part of a team. 

• Commitment to providing excellent customer and member service. 

Desirable 

• Experience working within the charity, membership or health sector.

• Knowledge of Donorfy, Wordpress and digital communication platforms.

• Understanding of the needs of people living with long-term health conditions or  disabilities. 

Please note that the successful candidate will be required to undergo a fully enhanced DBS check,  prior to commencing employment with EDS UK. 

Application process 

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.

About Us

Are you looking for a job where you can make a difference to a local community? Chinnor Village Centre aims to be the welcoming hub of the village and local area, bringing together people of all ages and backgrounds by providing a place to meet and services aimed at ending social isolation. 

About The Role

The Centre Manager will oversee the day to day running of centre, making sure we have a safe and welcoming environment. Working with Trustees, you will play a key part in bringing about change at the Centre to ensure its future sustainability and place at the heart of the Chinnor and surrounding villages. This includes seeking out and securing funding opportunities to increase income and providing leadership to our small staff team. Volunteers are at the heart of everything we do and the Centre Manager will need to promote the Centre as a great place to volunteer. 

Key responsibilites:

• Ensuring appropriate policies and protocols are in place.
• Overseeing a programme of works for the refurbishment and updating of the Centre.
• Line manage our 7 staff.
• Produce financial reports and plans, working with our Treasurer and Bookkeeper.
• Identify and lead the application process for grants and funding.
• Provide governance and admin support to the Board of Trustees.

The post is offered at £35,000 to £38,000 fte per year (actual up to £30,400 for 30 hours per week). Other benefits include 25 days holiday per year pro rata and a workplace pension scheme. The postholder will need to be on site for the majority of time. 

The Centre Manager role is a varied one, with no day the same. If you enjoy working with people and are able to ensure the busines aspects of our charity run efficeintly then we would love to hear from you.