Advice jobs

An exciting opportunity has arisen to join RSVP’s well‑established ISVA Team. We are seeking a compassionate and motivated professional to provide specialist support to adults impacted by sexual violence.

This 24‑hour‑per‑week role, worked across three set days (Monday and Friday 9am–5pm, and Thursday 11am–7pm), offers the chance to make a meaningful difference in the lives of those who have reported, or are considering reporting, their experiences to the police.

As an Independent Sexual Violence Advocate (ISVA), you will provide practical guidance, emotional support and clear, empowering information to help adults understand their rights, options and choices. You will walk alongside survivors as they navigate their next steps — offering consistent support whether or not they choose to engage with the criminal justice process.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions. 

Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support. 

You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements. 

Key responsibilities 

• Manage bookkeeping, invoices, payments, and reconciliations 

• Take responsibility for billing processes and financial records 

• Prepare month-end adjustments (including accruals and prepayments) 

• Maintain accurate financial systems in line with charity and legal aid requirements 

• Support audit and compliance processes 

• Provide general administrative support 

• Use finance and office systems accurately and efficiently 

What we offer 

• Opportunities to develop experience in finance, administration, and legal processes within a charitable setting

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying. 

Job Overview

The Cathedral Safeguarding Officer is the designated safeguarding professional for Lincoln Cathedral, responsible for ensuring that safeguarding is embedded across all aspects of Cathedral life.

The postholder will ensure compliance with Church of England safeguarding policy, diocesan frameworks and relevant statutory legislation, while promoting a culture of care, accountability and continuous improvement.

The role involves providing expert safeguarding advice, managing safeguarding concerns and casework, supporting safer recruitment processes, and ensuring that clergy, staff and volunteers understand and fulfil their safeguarding responsibilities.

Working in partnership with the Diocesan Safeguarding Team and statutory agencies, the Cathedral Safeguarding Officer will support the Dean and Chapter in fulfilling their safeguarding responsibilities, while exercising independent professional judgement in relation to safeguarding matters.

Key Responsibilities

• Promote a culture in which safeguarding is understood as everyone’s responsibility.
• Manage safeguarding concerns, allegations and casework.
• Support safer recruitment processes, including DBS requirements and safeguarding risk assessments.
• Develop and review safeguarding policies and procedures.
• Support safeguarding training and awareness across the Cathedral community.
• Maintain accurate, secure and confidential safeguarding records using the MyConcern system.
• Liaise with statutory agencies, including local authorities and police, where required.
• Prepare safeguarding reports for governance bodies including Chapter and SLT.

Skills and Experience

The successful candidate will have:

• Significant experience of safeguarding casework involving children and/or vulnerable adults.
• Strong working knowledge of safeguarding legislation, statutory guidance and best practice.
• Experience of risk assessment and safeguarding risk management.
• Experience of working with or alongside statutory agencies.
• Strong interpersonal, organisational and communication skills.
• Ability to manage sensitive and complex situations with professionalism, discretion and resilience.

Working Pattern and Benefits

• Permanent part-time role.
• 21 hours per week across a minimum of 3 days per week.
• Primarily site based at Lincoln Cathedral.
• Up to 1 day per fortnight home working may be negotiated.
• 33 days annual leave including bank holidays (pro rata).
• Church Workers Pension Scheme.

Safeguarding and Recruitment Information

Lincoln Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to enhanced safeguarding requirements, including an Enhanced DBS check with barred list check.

Please complete the Cathedral Application Form. CVs will not be accepted as a substitute for the application form.

Closing date for applications: Tuesday 26 May 2026 at 5pm.

Team: Lifeline 

Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre 

Work pattern: 35 hours per week, Monday to Friday 

Salary: Up to £28,454.94 per year 

Contract: Permanent 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. 

This role requires a dislosure Scotland level 1 check

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Lifeline Caseworker: 

• assessing referrals and admitting cats onto the service 

• providing pet advice and support to our volunteer foster carers 

• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies 

• extensive communication via phone, email and in person, as well as daily admin and extensive driving 

About the Lifeline team: 

• Lifeline is a pet fostering service for anyone fleeing domestic abuse 

• the majority of our referrals come from women fleeing domestic abuse via women-only services. 

• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers 

What we’re looking for in our Lifeline Caseworker: 

• good all-round experience of performing administrative duties in a busy service 

• previous professional experience giving pet care advice 

• previous experience in a public facing role 

• an understanding of the problems experienced by families fleeing domestic abuse with pets 

• a confident self-starter who has had experience of working with volunteers and home visiting 

• a full, manual UK driving license and comfortable driving a van 

• good working knowledge of Microsoft Office 

• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice 

What we can offer you: 

• range of health benefits 
• 26 days’ annual leave plus bank holidays, increasing with length of service 
• Salary Finance, which empowers you to take control of your financial wellbeing 
• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 25 May 2026 

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview with roleplay exercise on Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our partnerships, training programme and systems change work. 

About Disability Law Service 

Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To develop and deliver partnerships, policy advocacy, and systems change activity that improves access to justice and outcomes for Deaf and Disabled people. 

Overview 

You will lead on partnerships, policy influence, and systems change work, working across a range of stakeholders to strengthen networks, influence policy, and deliver strategic change. 

Key responsibilities 

• Build and maintain strategic partnerships across sectors 

• Lead on systems change and policy advocacy work 

• Manage programmes focused on training and capacity building 

• Use data and evidence to inform systems change activity 

• Manage staff and volunteers and support team development 

• Develop stakeholder networks and collaborations 

• Contribute to policy campaigns and strategic initiatives 

• Support monitoring, evaluation, and impact reporting 

What we offer 

• Opportunities to develop experience in policy, advocacy and systems change while working across a varied and dynamic workload with diverse stakeholders

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role. 

About our organisation

For over 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the service

nia is committed in becoming an Anti-Racist organisation and we are seeking a Development Officer to support us with this work. The Anti-Racism Development Officer will play a key role in the delivery of the Anti-Racism action plan and in embedding Anti-Racist practices across the organisation.

About the role

Part of this role  includes the coordination  with the  nia’s Anti-Racism Working Group to co-produce tangible outcomes; harnessing the expertise of those most impacted by racism and embedding an Anti-Racist framework across the organisation.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

Hours:  21hrs per week

Salary:£18,600 - £19,800 (FTE £31,000 - £33,000 dependent on experience and qualification

Location:Currently Hybrid Working (Islington office & home)

Contract Type: Permanent

CVs are not accepted

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

Purpose of the job

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

Responsibilities:

1. Casework – The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate.

They will be required to act for the client where necessary and communicate with third parties to progress a case.

Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements. The post-holder will work to individual targets that must be met in order to contribute to team targets.

2. Administration - they will be responsible for ensuring that an efficient system of administration for all work is in place and that advice is provided in accordance with quality requirements, with cases recorded accurately and in a timely manner.

3. Professional Development - they will be responsible for sharing knowledge and best practice with colleagues to improve the quality of advice and will be expected to keep up to date with relevant legislation, case law, policies and procedures through regular internal and external training. They may be required to provide training to internal staff or external organisations where appropriate.

4. Research & Campaigning – they will assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel, regularly reviewing their work to highlight common or significant issues.

5. External Links – they will develop positive links with external organisations and may represent CASNS at meetings or events.

6. Outreach – they will be required to work at various venues across the are

Person Specification:

Qualifications

1. They will be accredited to MaPS Caseworker level or be close to achieving this.

Essential

1. The successful applicant will demonstrate that they understand the aims and principles of CASNS.

2. A willingness to adhere to Debt Advice Quality Standards.

Knowledge and Experience

1. Demonstrable knowledge and experience of debt advice and casework.

2. Experience dealing with challenging cases and vulnerable debt advice clients.

3. Experience of or willingness to work in outreach settings with an understanding of information assurance and safety in those settings.

4. Have essential IT and telephone skills and the ability to use an online case management system to store and maintain case records.

5. A proven commitment to Continuous Professional Development (CPD).

6. Have a good, up-to-date understanding of the application of Equality, Diversity and Inclusion to the provision of advice.

7. Demonstrate competence in and experience of supporting other advisers within a team.

8. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.

Skills

1. Good numeracy skills and the ability to check calculations, prepare budgets and financial statements and read benefit statements.

2. The ability to analyse and interpret complex information.

3. Good oral and written communication skills and the ability to communicate well with a wide range of people including members of the public and external agencies.

4. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

5. The ability to organise their workload, monitor and maintain own standards and prioritise work to meet deadlines and targets.

Personal Qualities

1. They will be empathetic, professional and approachable.

2. They will be comfortable working within a team with varying levels of experience.

3. They will positively contribute to the morale of the team.

We are seeking an Access to Justice (A2J) Coordinator to coordinate the provision of vital diagnostic immigration advice for vulnerable migrants. The role will coordinate the diagnostic advice appointment pathway from start to finish. This includes:

• Receiving, processing and triaging new enquiries for support
• Working with the Immigration Team to identify appropriate cases to be offered diagnostic advice
• Coordinating advice appointments with specialist external advisors and confirming the appointment details with the person receiving advice
• Disseminating written advice notes from the Advisors
• Coordinating follow-up actions, including referral into HMC’s Immigration Team for casework support (approx. 40% of people who access diagnostic advice are provided with onward support by HMC) or providing appropriate signposting for those we cannot offer long term support.

This post revives a dedicated Access to Justice Coordinator role within HMC’s structure, to support the newly funded provision of diagnostic immigration advice in Hackney. 

Please review the full Job Description & Person Specification for details of the role.

About the role:

Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service?

Citizens Advice Hammersmith & Fulham (CAHF) is a fl agship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.

We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough.

We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact.

This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners.

You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that infl uence, engage, and inspire action.

What You’ll Be Doing:
● Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and infl uence
● Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal
● Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications
● Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model
● Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally
● Strengthen how client voice and insight shape service development, organisational learning, and external communications
● Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling
● Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network

What we offer:
We value our people and off er a supportive, inclusive, and high-performing environment within an award-winning organisation.
● Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
● Paid service closure days between Christmas and New Year.
● Access to our learning platform, Skillbook, for professional development.
● Personal development opportunities through our Network Equity Groups.
● Ongoing performance management and training support.
● 24/7 holistic employee support, including a confi dential and professional counselling service, discounts, and practical information.

Closing Date: 5pm Friday 22nd May 2026
Interview and Test Date: Week commencing 25th May 2026
For full details and the job pack, please visit our website via the apply button.

We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

About the Role

Due to rising energy prices and the increasing impact of fuel poverty on local households, MVA is recruiting a full‑time Energy Navigator. This role will provide targeted advice, guidance and practical support to residents struggling with energy costs, helping them to access financial support, improve energy efficiency and reduce the risk of fuel poverty.
The Energy Navigator will work closely with individuals, families and partner organisations to ensure people receive timely, accurate information and are effectively signposted to appropriate support services.

About You

You will be organised, proactive and confident working across multiple areas. You’ll have strong communication skills and a genuine interest in supporting communities. Experience of providing advice or support either in person or on the telephone would be beneficial and we value transferable skills and a willingness to learn.

Hours: Full‑time (37 hours per week)
Salary: £27,500 per annum
Contract: Fixed‑term 24 months
Location: MVA office (community‑based, with outreach work)

Closing Date for Applications: Monday 25h May 2026 (17.00)

Interview Date: Thursday 4th June 2026

Settled is a dynamic charity that supports the rights of EU and Ukrainians citizens who have made the UK their home, through providing expert, multi-lingual services. We seek a full-time experienced and capable manager who will work jointly with another service manager to deliver Settled's advice services to EU citizens UK-wide, with special attention to localities in England and Wales. You will hold IAA accreditation and be able to manage staff and volunteers to provide immigration advice. You will understand how strong relationships, especially with the Welsh Government and other funders, ensure the sustainability of a charity and help it meet the needs of its beneficiaries.  Role is hybrid with minimum of 4 days per month in Settled's Cardiff Bay office and some travel to cities in other parts of the UK. If you would like to join our supportive and impactful team, please include a cover letter which explains how you fulfil the person specification, along with your CV.

About the role

The postholder will provide specialised and tailored advice to clients where either their No Recourse status, or complex benefits issues are acting as barriers to them resolving their homelessness. This will be achieved through one-to-one support sessions, drop in advice sessions and advocacy with external organisations. The Migrant and Welfare Advisor will provide a holistic casework support to clients subject to immigration control who do not have access to public funds. They will use their in-depth knowledge of working with No Recourse clients, to assess and refer to suitable accommodation options, including Asylum Support accommodation, host accommodation and NRPF beds (where available). They will also hold responsibility for assessing care and support needs, making care act assessments (where relevant) and supporting clients to access strength-based opportunities, e.g. cycling workshops or other.

The Migrant and Welfare Advisor will also provide advice to clients with complex benefits issues. This may include challenging DWP decisions (via mandatory reconsiderations and appeals), advising and supporting clients with benefit sanctions and issuing pre-action protocol letters, where appropriate.  

All Passage projects along with their employees are expected to uphold Passage values and work within a Psychologically Informed Environment (PIE).

Main Duties

• Working in a psychologically-informed way, you will conduct assessments to identify care and support needs, and to establish the most appropriate accommodation options for destitute clients with no access to benefits.
• Refer into appropriate services providing support to NRPF clients, including applying for Home Office Asylum Support and provide support to the clients in all aspects of their resettlement into either Asylum Support or Host accommodation including applying for Home Office accommodation support (Asylum Support), grants, advocacy and local support agencies.
• Lead on cases initiated by clients themselves, or by other caseworkers, which are complex (for example, advising clients around sanctions) or where clients wish to challenge DWP decisions in relation to Universal Credit/HRT, Housing Benefit, PIP, Pension Credit, Carer’s Allowance or other UK benefits.
• Assess client eligibility for benefits, support clients to understand decisions and advocate for client via mandatory reconsiderations, appeals and reviews where appropriate.
• Issue pre-action protocol letters and referring to external solicitors as appropriate to challenge unlawful or unjust decisions, or unnecessary delays.
• Provide services at the Community Services Centre and occasional in-reach projects at other sites.
• Offer drop-in workshops or advice surgeries on benefits or immigration support issues, in accordance with service need.
• Contribute case studies and quotes to support fundraising proposals and applications for funding.
• Provide accurate and timely information to clients regarding immigration support and benefits advice whilst keeping up to date with changes through training and other opportunities to ensure that this happens.
• Participate in rota system for Community Services reception space, involving engaging with new and current clients, and supporting with ad hoc tasks (e.g. supporting with laundry, replenishing stores of tea and coffee etc.)
• Agree a risk assessment, safety and support plan with every client that is regularly reviewed and monitored.

General Responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage[1].
• Undertake any other duties that may be required which are commensurate with the role or as per organisational requirements.

Desired Experience

• E1: Experience of delivering a busy and changing service within a psychologically informed framework.
• E2: Experience of advising and supporting homeless or vulnerable individuals, many of whom may have experienced trauma and may be from different cultural backgrounds.
• E3: Experience of casework, including advocating on behalf of clients and of challenging decisions made by DWP, Migrant Help or another public body, e.g.local authorities.
• E4: Experience of working with clients experiencing homelessness and with complex needs.
• E5: Ability to communicate complex information clearly to vulnerable individuals, many of whom may not speak English as a first language.
• E6: Ability to produce high quality written work to deadline, strong organisational skills and the ability to manage and prioritise a demanding workload.
• E7: Commitment to equality and diversity, including experience of working in a multicultural environment.

Desired Knowledge

• K1: Knowledge of the issues that face clients who are homeless due to their immigration status (NOTE: an OISC/IAA qualification is not needed for this role).
• K2: Knowledge of Universal Credit elements, as well as Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit and JSA and ESA or willingness to learn.
• K3: Knowledge of Asylum Support eligibility for those with no recourse and how to access this, or willingness to learn.

Project 17 is a small organisation working to end homelessness and severe poverty among migrants with no recourse to public funds (NRPF). 

We are recruiting for two similar positions. One adviser will primarily work with families and provide advice on support under s.17 Children Act 1989. The other adviser will work primarily with adults with care needs and provide advice under the Care Act 2014.

The postholders will provide written and verbal advice and advocacy for migrants with no recourse to public funds. The advice will centre on accessing support from local authorities, but will also cover elements of housing law, asylum support and other areas.

The postholders will form part of our capacity building team, strengthening other organisations to work more effectively with migrants with NRPF. This will involve designing and delivering training, staffing an advice line for professionals and creating and updating resources to support effective advocacy.

Around 80% of the role will be direct advice and advocacy and 20% will be support for other organisations.