87 Advice centre team leader jobs

Senior User Researcher

£47,271.29 a year

Ideally to be located near one of our locations - Cardiff, London, Leeds or Manchester

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

As the senior user researcher, you’ll lead on user research and testing in the content design team. You’ll make sure that Scope’s support and advice content helps disabled people and their families solve problems.

You’ll be part of a collaborative, agile team.

Permanent, full time (35 hours a week)

Location: You will live within commuting distance of one of Scope’s offices in London (E15 2GW), Leeds (LS10 1JF) Cardiff (CF11 9AU) or Manchester (M1 4LF) and you will be able to work flexibly between home and the office.

Closing date for applications: 11:59pm GMT, Friday 16 October 2026.

The role

The purpose of this role is to lead the user research function for Scope’s support and advice content.

You will deliver user research and testing to make sure that content helps disabled people and their families to solve problems.

You will:

· Organise and carry out research to understand the needs of our customers

· Work with content designers to plan content to meet those needs

· Join critical reviews of new content

· Use data and testing to find out where to improve content

· Support the design of intuitive information architecture by running card sorts and tree tests

· Manage and develop the skills of a more junior user researcher

· Manage supplier relationships if we outsource research or testing

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

You have a passion for user-centred content design. You're committed to understanding the problems faced by disabled people and their families.

You’ll be someone who:

· Has experience of both qualitative and quantitative research methods.

· Has used other data sources such as web analytics and online search data.

· Has carried out research and testing to support information content design.

But most important, you’ll love working as part of a team to make sure that Scope’s information and advice content is the best it can be.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

· 27 days holiday and bank holidays

· Flexible, hybrid, and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

· Discounted gym membership, cycle-to-work scheme, and more

How to apply

Please visit our website and apply online.