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Job Title: Facilities Manager

Location: York Road Project, Woking, Surrey, with some hybrid working. Own car required with travel around the Woking area as needed.

Hours: 22.5 hours per week, Monday to Friday, between 8am–6pm. Flexible working arrangements available for the right candidate.

Salary: £23,500 22.5 hours, depending on experience

Benefits: Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working.

Direct reports: None, works as part of the Admin & Systems Team.

About York Road Project

York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years.

York Road Project exists to defeat homelessness. Through our Today Centre, Tonight Centre and Tomorrow Houses, we work alongside people to prevent homelessness, respond to crisis, and support long-term recovery and independence.

Purpose of the Role

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes our 24-hour, 10-bedroom Tonight Centre accommodation as well as 3 further Tomorrow Houses, comprising of a further 14 beds. This will ensure all of our buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

This is an exciting time to join the organisation, as we are planning the refurbishment of our Tonight Centre accommodation service alongside ongoing development of our wider accommodation portfolio.

Working alongside the administrative team who coordinate maintenance activity, suppliers, utilities and compliance records, the Facilities Manager will provide oversight of all our accommodation and Today Centre premises, ensuring they are safe, compliant, and fit for purpose.

Facilities Management

•  The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
•  The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
•  The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
•  Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements.
• Ensure all property and compliance documentation is audit-ready and consistently maintained.
• Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems.
• Escalate risks, compliance breaches and urgent safety issues promptly and appropriately.
• Work within statutory requirements, organisational policies and agreed procedures at all times.
• Ensure a structured and proactive approach to planning inspections, maintenance and compliance activity.

 Knowledge and skills

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.