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CALM (Campaign Against Living Miserably), Waterloo (Hybrid)
£38,000 - £42,000 per year
Posted 1 week ago

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Stroke Association, Remote
Circa £22,600 per annum (FTE circa £28,300 per annum)
Posted 6 days ago
Charity Right, London (Hybrid)
£29,000 - £33,000 per year
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Hestia, Southwark (On-site)
£28,373 per year
Posted 5 days ago
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Alongside, Bath (On-site)
£22,400 per year
Posted 3 weeks ago
Closing in 3 days
Vital Strategies, Remote
UK: £110,000- £120,000, Switzerland: CHF 120,000 to 140,000, Kenya: KES 14,000,000- 18,500,000 KES
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Closing in 4 days
The Society of St James, 1-2 St Michael's Road (On-site)
Pay point: 20 (£29,453 annum based on 42 hours per week) plus unsocial premium
Posted 6 days ago
CALM (Campaign Against Living Miserably), Waterloo (Hybrid)
£38,000 - £45,000 per year
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Action for Refugees in Lewisham, London (On-site)
£45,099 - £48,495 per year
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Page 57 of 89
Carmarthen (Hybrid)
Up to £26748.00 per annum
Full-time
Job description

We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our Operations team in Dyfed Powys, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

  • Flexible Working Options: Including hybrid working.
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.


About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for victims of crime referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each service user receives tailored support that meets their individual needs. The role may require some minimal travel across Dyfed Powys.

As a Triage & Early Interventions Officer you will:

  • Conduct comprehensive impact & risk assessments
  • Provide tailored responses to clients' needs including information about their rights and the services available to them.
  • Take incoming calls and deliver support
  • Maintain accurate & confidential case management records.
  • Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.


About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

    • Strong written & verbal communication skills.
    • Good time management skills.
    • Competent IT skills, able to use generic systems.
    • To work effectively both as part of a team & independently
    • To develop & maintain partnerships with external organisations.
    • The ability to undertake impact & risk assessments.
    • Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
    • Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
    • Effective verbal and written communication skills
    • Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
    • Ability to balance competing needs and priorities
    • Ability to work independently and as part of a team
    • Experience of building effective working relationships across internal and external stakeholders
    • Personal resilience to manage exposure to highly emotional or sensitive demands of the role
    • Ability to use generic IT applications competently.

Please note that as this post requires police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.


We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Organisation
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 06 August 2026
Closing date: 03 September 2026 at 11:08
Job ref: 6892
Tags: Social / Support Work