Communication manager jobs

Are you a strategic, relationship-driven leader with a passion for making a difference?

East Anglia’s Children’s Hospices (EACH) is seeking an experienced and ambitious Head of Philanthropy & Partnerships to lead and grow our high-value fundraising at a pivotal point in the organisation’s development.

Head of Philanthropy and Partnerships
Location: The role can be based at any of our three hospices (Norfolk, Ipswich, Cambridge) with hybrid working
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Salary £47,000 - £55,000 per annum, experience dependent

About Us

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk.  Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

About the Role

This is a rare opportunity to take on a senior philanthropy role with real influence, autonomy and scope, combining strong core income delivery, with the chance to lead a major capital expansion appeal for The Treehouse Hospice in Ipswich which will significantly enhance the services we can provide to children, young people and their families.

Reporting into the Director of Fundraising, this senior leadership role within our Fundraising team, responsible for delivering around £3 million in income annually.

Managing and inspiring a talented team, develop innovative strategies, and personally cultivate relationships that result in transformational gifts.

What you’ll do:

• Lead and implement the Philanthropy & Partnerships strategy to achieve ambitious income targets.
• Build and steward long-term relationships with major donors, corporate partners, and trusts.
• Manage and empower a multi-disciplinary team, fostering collaboration and exceptional donor stewardship.
• Drive major appeals and oversee budgets to ensure effective allocation and performance.
• Champion EACH’s values and maintain strong links between fundraising and care teams.

What we’re looking for

• Proven success securing major gifts from individuals, corporate partners, and trusts/foundations.
• Experience leading and motivating teams and engaging senior stakeholders.
• Skilled in developing and delivering data-driven fundraising strategies to meet ambitious targets.
• Experienced in managing complex projects, including major appeals.
• Strong financial management skills, including budgeting, forecasting, and KPI monitoring.

Comprehensive range of benefits of working for EACH:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests
• Cycle to work scheme

Closing date: 8 February 2026

N.B. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Diversity Statement:

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

No agencies please.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Response Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices across North Devon, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and requiring travel to GP practices and for multi-agency meetings and other deliverables. Occasional travel to the FearFree office in Exeter and other locations will also be required.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

YMCA Milton Keynes is at an exciting point in its journey. We are a rapidly developing, values-driven youth charity, supporting young people to belong, contribute and thrive. To help us grow our impact and sustainability, we are looking for an ambitious and creative Head of Income Generation to accelerate our success.

ABOUT THE ROLE: 

As Head of Income Generation, you will provide strategic leadership across a broad and exciting portfolio that includes:

• Commercial income, including HomeGround Café and our on-site meeting and conferencing facilities
• Grants and foundations income
• Corporate partnerships, from local businesses to strategic long-term relationships
• Community support and giving, inspiring people to get involved and give back
• A new alumni programme, engaging former residents, beneficiaries and supporters

You will manage and develop a small, motivated team, work closely with the CEO and Head of Communications & Campaigns, and play a key role in shaping the organisation’s future direction.

WHO WE'RE LOOKING FOR: 

We’re looking for a senior fundraiser, income generator or sales lead who is:

• Ambitious and target-driven, with the ability to turn strategy into results
• Creative and entrepreneurial, excited to test new ideas and approaches
• Highly organised, with excellent prioritisation skills across multiple income streams
• A collaborative leader, who works brilliantly with colleagues and partners
• Values-led, ensuring everything we do reflects who we are as an organisation

You’ll understand how to communicate impact in a way that inspires support, while staying true to a trauma-informed, asset-based approach that puts dignity, strengths and potential first.

Above all, you’ll be motivated by the opportunity to put young people front and centre of income generation – amplifying their voices ethically and authentically, and helping supporters see the difference they can make.

HOW TO APPLY:

Please submit your CV and covering letter by the deadline. 

Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible. 

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job. 

Safer recruitment is important to us and the successful applicant will be asked to provide two references and undertake a DBS check.

We look forward to hearing from you.

Mencap – Executive Director, Fundraising

Location: Flexible working, with 1-2 days per week in London office (EC1Y).

Salary: £120,000 per annum.

Contract: Full-time, permanent

Mencap is seeking an Executive Director, Fundraising to deliver ambitious fundraising goals and drive growth and impact, whilst ensuring that people with a learning disability are at the heart of their fundraising activities.

Mencap’s vision is for the estimated 1.5 million people with a learning disability across the UK to get the best chance in life. This is a pivotal moment to join the charity as they launch their new five-year strategy, Mencap 2030, with this role central to delivering its ambitious vision in which people with a learning disability can live life to the full.

The Executive Director, Fundraising will play a key organisational leadership role - modelling Mencap’s values, contributing to cross‑organisational transformation and championing belonging, equity, diversity and inclusion. With fundraising central to the charity’s future growth, the postholder will drive a strategy designed to increase annual income from an average of £14m to £20m and beyond, building on recent high‑profile partnerships and investment across all fundraising channels.

The role requires an inspiring leader who can galvanise 7,500 colleagues behind a shared fundraising mission and authentically involve people with a learning disability in shaping fundraising approaches. The successful candidate will lead and motivate a high‑performing team, steward major corporate and individual relationships and ensure innovation, strong forecasting and long‑term income growth. As a full member of the Executive team, they will contribute to organisational leadership, governance and strategic decision‑making, working closely with the Chief Executive and Board.

The role requires a values‑led, impact‑driven leader with a strong record of cross‑organisational leadership, a proven ability to deliver ambitious, sustained fundraising growth and experience of aligning fundraising goals with wider organisational strategy. They must also be able to demonstrate values‑based leadership that promotes belonging, equity, diversity and inclusion, and which supports team wellbeing and drives high performance.

The successful candidate will be an exceptional communicator, skilled at building high‑value relationships and engaging wider audiences through excellent stewardship. They will bring forward‑thinking insight into market trends, data‑driven decision‑making and the effective use of technology, including leading CRM implementation to enhance fundraising impact. Mencap is also seeking candidates who will strengthen or champion diversity within the Executive team, with a track record of nurturing inclusive teams and developing diverse talent.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 9th February 9.00am.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

Are you passionate about the world of data and its potential to inform decision making and drive organisational change? We have an exciting opportunity for a Junior Data Scientist to use the power of data science to help fund life-saving research. 

About the role 

We’re looking for a Junior Data Scientist to support the Health Insights team in delivering high‑quality health and research insights that inform organisational decision making.

As a Junior Data Scientist you’ll help identify opportunities to apply data science, develop models and analytical pipelines, collaborate with data scientists on analytical projects, and contribute to the development of our tools and ways of working.

You will extract and analyse data from multiple sources, create meaningful insights and explore the latest methodologies within the machine learning and natural language processing space. You will share your expertise and present any key findings to stakeholders at BHF.

About you

With a qualification in a quantitative field or equivalent industry experience, you’ll have a strong understanding of data science techniques (advanced analytics and machine learning) covering areas such as predictions and natural language processing.

You’ll have experience of working with data- either statistical modelling or using a programming language such as R, Python, SQL or similar. A logical thinker you’ll be comfortable using advanced analytics and data science techniques to predict patterns and trends from complex data sets.

With strong communication skills, you will communicate technical concepts in a clear and concise way to technical and non-technical audiences.

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You’ll have a proactive approach to learning and stay up to date with the latest data science practices.

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You will be working closely with our Research Insights & Impact team, so experience with research funding, outcomes or impact data would be beneficial.

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If you share our values and are passionate about making a difference, we would love to hear from you. 

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Belonging at BHF

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We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

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To hear from our people, check out Belonging at BHF.

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Working arrangements 

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This is a fixed term contract for 12 months. 

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This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

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Interview process 

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The interview process will be a single stage held over MS teams. 

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How to apply 

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It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement​, outlining your interest in the role and how you meet the role’s criteria. 

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Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.  
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Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

Working within the Potteries Moneywise Team

Casework – The post holder will conduct a full exploration of the client’s financial and holistic circumstances to provide robust advice specific to the client’s needs.

The advisor will be required to act for the client where necessary and communicate with third parties such as water providers, energy providers or the Local Authority to progress the client’s case.

 Advice will be delivered through a variety of channels including face-to-face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.

The prospective advisor will be able to balance good quality alongside being able to achieve SLAs and KPIs in accordance with our contractual agreements.

We are looking for a new Independent Sexual Violence Advisor to join our team in providing advocacy and support to survivors of rape/sexual violence and sexual abuse.The ISVA will be based in our central Reading office, with the option of hybrid working. ISVAs will need to travel within Thames Valley to meet clients as required.

Main Purpose of the Role:

To provide advocacy and support to survivors of sexual violence.  The ISVA will support adults who have reported or are wishing to report this crime navigate the criminal justice system. The ISVA will work closely with the Police Service, Sexual Assault Referral Centre, CPS, and other relevant organisations. 

ISVA Main Duties

· Provide advice, guidance and information to adults who have experienced rape and sexual abuse.

· Support service users that have been referred to Trust House Reading.

· Support clients in making informed choices about their future options.

· Explain relevant criminal, legal and civil remedies and housing options to clients as required.

· Assess the risk and support needs of clients.

· Develop individual support plans to address risks /support needs of clients.

· Ensure that clients are aware of the services to which they are entitled and advocate for them to help them access services.

· Understand the legal framework relating to the protection of children and vulnerable adults including the policy and procedures in relation to safeguarding children and vulnerable adults.

· Support ISVA clients through the criminal justice system, explaining the procedures and their role and rights within that system, referring to Victim Support or the Witness Care Service as appropriate.

· Support the service user in making a witness statement and attending court.

· Keep the service user informed about case progress on behalf of the police in line with the requirements of the Service Code of Practice.

· Participate in case conferences with the police, CPS and prosecuting barrister.

· Assist clients accessing special measures.

· Liaise with the police, CPS and other service providers on behalf of the service user.

· Provide information and support in relation to Criminal Injuries Compensation.

· Help clients to develop their own support network.

· Refer on and arrange meetings with other agencies/services as necessary, for instance, sexual health services, mental health, drug and alcohol, counselling, housing etc.

· Actively and positively engage with other voluntary sector agencies, including sexual violence specialist agencies e.g. domestic violence service outreach, IDVA and refuge providers.

· Maintain and update records of all cases including initial referral, risk assessment, subsequent risk assessment, care and safety plans, and action taken.

· To understand and assess other support needs of clients, for example translation or interpretation needs and be fully aware of available resources.

· Where an assault is related to domestic violence and the client is assessed as high risk, refer on to Multi Agency Risk Assessment Conference (MARAC) following locally agreed protocols (including working proactively with the Independent Domestic Violence Advisor Service), attend and participate in meetings and follow-up on actions agreed in MARAC.

· Contribute to the development of policies, protocols, guidelines, strategies within practice area if necessary.

· Collate areas of service gap and service inadequacy to feed back to the commissioner and the relevant strategic groups.

· Note and feed back to the commissioner and the relevant strategic groups or other appropriate body any consistent difficulties clients are having accessing services.

ISVA Person Specification

Essential:

· Educated to A-level standard.

· Experience of working with vulnerable clients.

· Knowledge of the impact of rape/sexual violence and sexual abuse on service.

· Knowledge of the criminal justice system for survivors of rape and sexual abuse.

· Understanding of the principles of risk assessment and safety planning.

· Pro-active.

· Empathic, with a non-judgmental approach.

· A good listener.

· Strong crisis management skills.

· Understanding of the process of seeking help and barriers to seeking help.

· Good written and verbal communication skills.

· Ability to work on own without close supervision.

· Ability to manage caseload and work priorities.

· Ability to share sensitive information, adhering to protocols.

· Understanding of child protection and safeguarding issues and legal responsibilities.

· Willingness to undertake regular training.

· Willingness and ability to work with clients of all genders.

· Commitment to continued professional development.

· Knowledge of and commitment to diversity issues.

· Ability to work safely and within boundaries.

· Completed accredited ISVA training course (or equivalent) or willingness to complete the training.

· Willingness and ability to travel across the Thames Valley when necessary.

· Computer literate: word-processing, emailing, data collection/spreadsheets.

· Ability and willingness to work in partnership and as part of a team.

Desirable:

· Professional qualification in social work or related field.

· Current full driving license and own vehicle.

ASSIST Trauma Care is one of the leading UK providers of therapy for the psychological effects of trauma and, in particular, Post-traumatic Stress Disorder. We are seeking a Specialist Children’s Trauma Therapist to work throughout Northants/Rugby.

You would be required to deliver trauma-focused CBT to children affected by trauma. 

You must be experienced in working with children, delivering CBT techniques, and have a minimum of post-diploma experience in working with psychological trauma.

About the role

Listening Books is a national charity that provides an excellent audiobook lending service to anyone in the UK whose illness, disability, learning or mental health difficulty, impacts on their ability to read the printed word, or hold books. Our audiobook catalogue contains over 10,000 titles. We believe that books should be accessible to everyone.

The Membership and Recruitment Administrator will help increase referrals to our service, by building and developing relationships with local partner charities and other relevant organisations. They will allocate funding to eligible new and renewing sponsored members, helping to meet our funding requirements and expand the charity’s membership base.

They will undertake the retention of its sponsored and paying members, by contacting renewing individual and organisational members, with the intention of retaining as many as possible and encouraging their use of the audiobook service.

They will also provide administrative support to the charity, including answering the main telephone line and opening and processing post.

​The Person we are looking for

​We have a fantastic opportunity for the right candidate to join our small team to help grow Listening Books' reach. The ideal candidate will have excellent organisational and research skills and attention to detail, a friendly, can-do attitude, with a willingness to learn and be comfortable speaking to members and partners on the phone or online.

If you would like to expand your experience in the charity sector and have a passion for books and accessibility, then we would love to hear from you.

In return, we can offer you 20 days holiday (rising with service), plus bank holidays, as well as a generous pension scheme. 

Location

This is a hybrid role. Most tasks can be completed remotely, but you will be required to visit the office (Oval, London) for specific tasks, and we have a preference for this to be one day per week. Travel to attend events within the UK will also be required on occasion. 

How to Apply

If you would like to be considered for this position, please apply with your CV and a cover letter, ensuring that it addresses the person specification in the job description, which can be found when you click on 'Apply Now'.  Applicants who do not submit a covering letter will not be considered.

Deadline for applications: Wednesday 4th February at 6pm.  Please note that only candidates shortlisted for interview will be notified. Depending on volume of applications received, we reserve the right to close the vacancy earlier than this date, so please apply early if you are interested.

Interviews will be scheduled for 10th February, and will be held virtually on Teams or Zoom.

All appointments are subject to two satisfactory references, including a previous employer, evidence of the right to work in the UK and a basic DBS check.

Privacy notice: Details of unsuccessful applications will be held on record under the lawful basis of Listening Books’ legitimate business interests for a period of 6 months before being securely destroyed.

THE VACANCY

Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time

Director of People & Culture

Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.

About the Role

As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.

You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.

This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.

Key responsibilities include:

Global Workforce Planning:

Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.

HR Operations & Compliance:

Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.

Employee Relations:

Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.

Policy Leadership:

Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.

Recruitment & Talent:

Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.

Change Management:

Lead on organisational change initiatives, including restructures and major transformation projects.

Culture, DEI & Learning:

Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.

Leadership of the P&C Team:

Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.

About You

You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.

To be successful in this role, you will have:

Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.

Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.

Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.

Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.

Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.

Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.

Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.

Why Join Us?

This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

Closing Date: 10 February 2026

Ref 7289

Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst.

Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children.

This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Service & Support Analyst, you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively.

You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency.

In this role, you will:

• Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes.
• Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software.
• Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management.
• Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases.
• Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience.
• Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes.

About you

As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role.

To be successful, it is important that you have:

• Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
• Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup).
• Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory.
• Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Network booting (PXE), SCCM and command line experience.
• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams.
• A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

Out of hours working 

From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Hospital Mental Health Outreach Worker (Bounce Back)
Reference Number: 323
Reports to: Team Lead (Bounce Back)
Contract: One Year
Hours: 37.5 hours per week (Full time, Monday – Friday)
Based: Watford General Hospital / Watford Wellbeing Centre
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)

We have a vacancy for a Bounce Back Worker to join our team.

The Bounce Back service forms an integral part of Hertfordshire Mind Network’s Complex Needs Community Services. The service provides one-to-one outreach support to facilitate a smooth, timely and supportive discharge from hospital back in to the community.

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in hospitals across Hertfordshire.

There is an emergency department arm of the project and will be based at Watford General Hospital working in A&E departments, with the Mental Health Liaison Team, and hospital wards facilitating hospital discharge for people with a mental health and/or drugs and alcohol need.

About the Role:

The Bounce Back Worker will be based at Watford General Hospital and HMN Centres, promoting joint working between Watford A&E, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are to provide up to 16 sessions of emotional and practical support and advice & information to patients. We will visit patients on the ward and continue the sessions in the local community and in patient’s homes once discharged. We will facilitate a smooth and timely hospital discharge.

Key Responsibilities

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.  The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity. To work with hospital staff to ensure patients are offered advice, information, and holistic support.

The post holder will need to:

• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 4th February at 5pm.
Interviews to be held on Thursday 12th February at our Watford Wellbeing Centre.
N.B: Please quote reference number 320 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Job Title: Victim Support Case Worker (London)

Salary: £23,400 (£29,250 FTE) + London Weighting (£4,680 for inner London, £3,510 for outer London)

Hours: 30 hours per week, or 0.8 FTE. 

Contract: 12-month fixed term contract (continuation subject to funding)

Annual Leave: 18.5 days plus bank holidays 

Based: Hybrid, London

About NUM:

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations. We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by these victims/survivors to cope and recover from crimes they experience. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

Role Summary:

National Ugly Mugs is looking to recruit a Victim Support Case Worker to provide greater access to justice and protections for sex workers based in or touring in London. The role will also involve contributing to the writing and quality assurance of harm reduction tools and resources, ensuring they are accurate, accessible, and responsive to the needs of sex workers. The post holder will work across multiple agencies, from victim support services, Citizens Advice, SARCS, specialist sex worker support organisations to those providing services to sex workers, and sex worker-led groups. They will work with police and Met officials via working groups or direct engagement with BCU SPOCs to support reporting to police.

The Victim Support Case Work plays a part in maintaining a wide network of practitioners and officials, both local and national, to ensure that we are victim-centred and provide resources in ways that are individualised and safest for sex worker survivors as part of prevention, victim support and recovery. As such, the postholder will engage with other sex worker-led groups and rights activists, and will be provided with relevant training and clinical supervision to support them in this role.

If you are passionate and knowledgeable about sex worker rights and victim support, you could be the person we are looking for!

Applications from people with lived experience are desirable.

Role Purpose:

To provide a pro-active victim support to marginalised and racialised sex workers when they are victims of crime by working within and outside of the criminal system and in partnership with other frontline support services and the police.

• Provision of victim support case work to London-based sex workers

• Risk assess and help members keep safe.

• Support members to access resources in keeping with their rights and entitlements.

• Support members to access (mental) health and other services they require.

• Monitor and keep members informed of case progress.

• Provide support through the criminal system from report to court and beyond.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 5:30pm (UK time) on Friday 6th February. NUM aims to hold interviews from February 10th 2026 but encourages people to apply as soon as possible as the job advert may close early if the right candidate is found.

We actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org. We can also be contacted for any queried relating to this role.

Company Overview 

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries . We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.

Programme Overview 

Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners. 

We are recruiting for 2 seperate Employment Specialist roles, one for Berkshire and the other  for Oxfordshire.The Employment Specialist will play a vital role in the success of the programme these areas. They will manage a caseload of up to 25 service users, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them.

Location and Salary  

The contracts covers Berkshire and Oxfordshire. Delivery is expected throughout a network of community venues and with specialist partners. Salary will be £27,976 - £29,000 depending on experience. Travel expenses over and above those to the agreed base location will be reimbursed.

Primary Duties and responsibilities:

• Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme 

• Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer. 

• Have regular check-ins with customers to track their progress before starting employment and once in employment 

• Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment.

• Build potential employment opportunities through proactive engagement with potential employers.

• Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate.

• Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers. 

• Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment. 

• Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. 

• Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.

• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc

• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers 

• Work in partnership and alongside our key delivery partners across Berkshire to offer a joined-up approach for stakeholders, employers and residents.

Skills and experience: 

Required 

• A passion for working with people and have a solution focused approach

• Experience working with people facing barriers to employment including health conditions and disabilities 

• Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.

• Proven experience in developing networks and building strong partnerships to support customers goals 

• A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities. 

• Strong organisational skills including managing caseloads 

• Knowledge of safeguarding, data protection and confidentiality requirements 

Desirable 

• Driving licence and access to a car given the community delivery of the contract

• Track record of helping individuals progress into work 

• Understanding of supported employment programmes, such as IPS 

• Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles 

• Knowledge of the employment market in their area.

• Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges

Key Competencies: 

• Creative intelligence;  

• Ability to motivate, challenge and inspire;  

• Proactive and solution focused; 

• Excellent communication skills;  

• Kind, personable and approachable

• Performance and target focused;  

• Excellent organisation and prioritisation skills;  

• The determination and drive to want to make a positive difference. 

Guiding Principles

Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them: 

• We are One Palladium: We are all accountable, we take responsibility for our actions and celebrate the positive impact we create. 

• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium. 

• Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other. 

• Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together. 

• We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters. 

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium International is a Real Living Wage Employer.