Communications project support officer jobs
Director of Finance & Operations
- Hours: 37.5 hours per week
- Location: Oxford
- Salary: £85,000 per annum
- Closing date: 26th March 2026 at 12 noon
Join Helen & Douglas House as our next Director of Finance & Operations
Help to shape the future of the world’s first children’s hospice and make a profound difference to the lives of local families.
Helen & Douglas House has been supporting children living with life‑limiting conditions and their families for more than 40 years. We are a place of compassion, expertise and unwavering commitment — and now, we are searching for an exceptional Director of Finance & Operations to help ensure we build upon our unique legacy of innovative and impactful care and support.
A role with purpose. A role with impact.
As a key member of our Executive Team and working closely with our CEO and Board of Trustees, you will be at the heart of strategic decision making — ensuring our resources, systems and operations are effective, efficient, and aligned with the needs of the children and families we serve. This is an opportunity to influence the long-term sustainability of a truly special organisation at an important and exciting time for the hospice sector.
What you’ll lead
In this role, you will provide strategic leadership across Finance, Estates & Operations, Information Systems, Data & Governance, Risk, Health & Safety and our Project Management Office.
- Providing insightful financial leadership to help shape our strategic plans.
- Oversee the annual corporate planning and budget cycle.
- Ensure strong governance, regulatory compliance and effective risk management.
- Lead our Estates & Facilities strategy, ensuring our buildings and environments remain safe, high quality and fit for purpose.
- Guide the development of an effective organisational information systems strategy.
- Support and empower a talented cohort of Heads of Department — fostering a culture of collaboration, accountability and excellence.
- Act as a trusted ambassador to regulators, partners, advisors and donors.
Who we’re looking for
You will be:
- A qualified accountant (ACA, ACCA, CIMA or CIPFA).
- A strategic and inspirational leader with experience overseeing diverse operational functions.
- Skilled at navigating complexity, shaping strategy and driving organisational performance.
- An exceptional communicator, able to build trust and confidence with stakeholders at every level.
- Passionate about making a meaningful difference through high quality, sustainable charitable services.
Experience in the non‑profit or healthcare sector is welcome but not essential — what matters most is your leadership, values and ability to deliver impact.
Why join us?
At Helen & Douglas House, every decision you make directly supports children and families facing life-limiting conditions. You will join a committed, values driven Executive Team and help to lead an organisation with a powerful mission and deep community roots. If you’re motivated by our purpose and ready to bring your expertise to an organisation where your leadership will truly matter, we would love to hear from you.
Apply today and help us secure an impactful and sustainable future for Helen & Douglas House and the families we serve.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic Finance Manager, who will be responsible for all aspects of financial management and HR administration. You will be well organised, able to work on you own initiative and be experieced in writing clear and engaging reports tailored to a non-financial audience.
The main responsibilities of the role are:
- Provide strategic financial leadership, including long range planning, budgeting and forecasts.
- Support Board and Committees (Investment, Finance and Grants), preparing and presenting papers and managing grant-giving process.
- Lead the annual audit.
- Undertake day-to-day book-keeping.
- Oversee HR operations including payroll and pension administration.
- Ensure compliance with employment law and maintain HR policies.
- Review and manage insurance policies.
You will be a qualified accountant (ACCA, ACA, CIMA, CPFA) with at least three years’ experience, ideally with charity experience. You will also have experience of HR policies and management.
We are a small organisation, so a supportive 'hands-on' approval is essential, as are diplomacy and confidentiality.
CLC is a membership organisation for Lutheran Churches in the UK, and our office is close to Waterloo station. We undertake a range of activities including student chaplaincy, grant giving and outreach and we have recently acquired a church building for services and events. CLC is a Christian organisation, so whilst we would prefer you to be a Christian, it is not essential as long as you are willing to work in accordance with our ethos and values.
The client requests no contact from agencies or media sales.
We are looking for a fundraising manager whose core strengths are trusts and foundations fundraising, major donor cultivation, and excellent proposal writing.
The NCTJ is the guardian of the gold standard in journalism training. Through charitable initiatives including the Community Reporting Fund and Journalism Diversity Fund, we widen access to journalism careers, strengthen community reporting, and champion trusted journalism at a time when misinformation and public scepticism make high professional standards more important than ever.
Diversifying and growing charitable income is a strategic priority for NCTJ. Following the development of our fundraising strategy, this role will focus on building and growing income from UK trusts, foundations and high net worth supporters. You will have the autonomy to shape the grants and major donor pipeline.
Corporate partnerships are led primarily by our Head of Business Development. This role focuses on grants, major donors and stewardship.
About the role
You will:
- Research and manage a strong pipeline of trusts and foundation prospects
- Write and submit high-quality, tailored grant applications and expressions of interest
- Develop compelling cases for support, budgets, outcomes and proposal templates
- Build and manage major donor/high net worth pipeline through warm networks
- Lead on donor cultivation and follow-up
- Strengthen stewardship and reporting so funders feel valued and close to the impact
- Use HubSpot CRM to track pipeline, deadlines, reporting and performance
About you
You will have:
- A strong track record in trusts and foundations fundraising
- Experience securing substantial grants (five-figure and above)
- Excellent proposal and case for support writing skills
- Experience working with major donors/high net worth supporters (or strong transferable relationship-led fundraising experience)
- Strong organisation and CRM discipline
- Confidence working with senior leaders
Experience in journalism, media, education, social mobility or EDI is welcome but not essential. It is vital that you support the critical role professional journalists play in our democracy.
Benefits
- Salary c £40,000 (£37,000-£43,000) depending on experience
- Pension: 5% employer and 5% employee contribution
- Annual leave of 25 days plus bank holidays
- Discretionary bonus based on company performance
- Life cover
- Training and career development
How to apply
Please apply with your CV and a supporting statement (maximum 1,000 words total) addressing the following:
- Trusts and foundations track record (300 words)
Describe one trust or foundation grant of £30,000+ that you personally led. Include who the funder was, what the project was, how you shaped the proposal to meet their criteria, and the outcome. - Proposal writing approach (250 words)
When starting a new funding application, what are the first five things you do before you begin writing? Please be specific. - Working with senior stakeholders and impact information (250 words)
Give an example of how you worked with colleagues, senior leaders or contacts to gather the information needed for a funding proposal or donor meeting. What did you do and what was the result? - Interest in journalism and the NCTJ mission (200 words) What is it about the NCTJ’s work, values and mission that interests you, and why do you think it is important at this point in time for journalism and society?
Your supporting statement is an important part of the assessment for this role. We are looking for evidence of your own proposal-writing style, experience and judgement. Generic or highly templated responses are unlikely to score well.
Shortlisted candidates may be asked to complete a short writing exercise as part of the interview process.
About the NCTJ
The National Council for the Training of Journalists (NCTJ) is the charity at the heart of journalism education and training in the UK. We are the guardian of the gold standard in journalism training and qualifications, and we champion equality, diversity and inclusion so that journalism is accessible to people from all backgrounds.
Through charitable initiatives including the Journalism Diversity Fund and the Community Reporting Fund, we widen participation in journalism, support community reporting, and strengthen trusted journalism at a time when misinformation and public scepticism make high professional standards more important than ever.
NCTJ is financially stable and widely respected within the industry. However, diversifying and growing charitable income is a strategic priority for 2026–27. We have developed our first fundraising strategy to support sustainable growth and impact, and this role is central to delivering it.
Purpose of the role
This is a specialist role focused on securing and stewarding funding from trusts and foundations and developing a pipeline of major donors and high net worth supporters, underpinned by exceptional proposal writing and strong relationship management.
Corporate partnerships are led primarily by the head of business development. This role will support corporate fundraising through proposal/case development and stewardship where needed, but the primary focus is securing charitable grants and major donors.
Key responsibilities
1) Trusts and foundations fundraising
- Build and manage a strong pipeline of UK trust and foundation prospects that advance NCTJ’s charitable priorities (including diversity, community reporting, and training for a fast-changing media industry).
- Develop and maintain a grants calendar and tracking system, including deadlines, funder preferences, decision timelines, and reporting requirements.
- Write and submit high-quality, tailored grant applications and expressions of interest, working to agreed targets and timescales.
- Develop a suite of core fundraising materials (case for support, programme proposals, budgets, outcomes and evaluation narrative, boilerplate and templates) to increase quality and consistency across submissions.
- Confidently communicate the NCTJ’s purpose and impact through presentations, reports, and digital content and represent the NCTJ at meetings and events, both virtually and in person.
- Build and maintain strong funder relationships, ensuring excellent stewardship, timely reporting and opportunities for renewal and uplift.
2) Major donor / high net worth giving
- Work with the senior team to identify major donor prospects through networks and sector connections.
- Undertake proportionate prospect research and build a high-quality cultivation pipeline.
- Create tailored donor proposals and impact statements that support donor interests while advancing NCTJ priorities.
- Support cultivation meetings with briefs, materials, follow-up and stewardship plans, tracking all activity in CRM.
3) Impact, storytelling and stewardship
- Work closely with programme and communications colleagues to gather impact data, case studies and beneficiary stories to strengthen proposals and reporting.
- Develop and deliver a clear plan for thanking trusts and major donors, keeping them updated on impact, and staying in regular contact.
- Use NCTJ events and industry milestones as stewardship and cultivation opportunities, coordinating targeted follow-up and relationship management.
4) Systems, reporting and evaluation
- Maintain excellent data quality and discipline in HubSpot CRM, including prospect stage, relationship owner, next actions, submissions, reporting deadlines and contact history.
- Produce clear pipeline and performance reports for the HoBD/chief executive (eg, submissions, conversion rates, forecast, learning and next steps).
- Contribute to quarterly review sessions to evaluate progress and refine approach.
5) Collaborative working
- Build strong working relationships across the charity and its stakeholders to translate NCTJ’s work into fundable propositions and well managed projects ensuring effective delivery of programmes through cross functional collaboration.
- Bring innovative and creative concepts to the team, and develop valuable programmes and initiatives which add to the NCTJ’s new income stream.
- Contribute to shared messaging that reflects NCTJ’s mission: high standards, quality, trusted journalism, accessibility and measurable EDI impact.
Person specification
Essential
- Significant experience in trusts and foundations fundraising, including writing successful applications.
- Proven track record of securing substantial grants (five-figure and above, including multi-year where possible).
- Outstanding proposal and case for support writing skills (clear structure, persuasive narrative, strong budgets/outcomes, and tailoring to criteria).
- Strong pipeline management skills and ability to deliver multiple submissions to deadlines.
- Experience cultivating and stewarding major donors/high net worth individuals (or strong transferable relationship-led fundraising experience).
- Strong CRM capability and reporting discipline.
- Confidence working with senior stakeholders.
Desirable
- Experience strengthening fundraising systems, templates and stewardship processes.
- Experience in education, media/journalism, social mobility, EDI or local/community development.
Personal attributes
- A high-quality writer who takes pride in precision, tone and evidence.
- Proactive, organised and accountable.
- Warm, credible and professional with funders and senior stakeholders.
- Motivated by widening access, high standards, and trusted journalism.
The client requests no contact from agencies or media sales.
Job Title – Senior Data and Performance Analyst (RAA)
Contract – 12 Months Fixed Term Contract
Hours -35 hours per week
Salary - £42,000 - £46,000 per annum FTE dependant on experience
Location – Coram Campus, Bloomsbury with hybrid working
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Adoption
Coram’s Voluntary Adoption Agency is well established and Ofsted Outstanding in providing loving homes to children where adoption is the plan. In the regionalising of adoption services nationally it forms a regional partnership with nine London Boroughs, Harrow, Hillingdon, Waltham Forest, Redbridge, Bromley, Westminster City Council and Royal Borough of Kensington and Chelsea (Biborough), the City of London and the outer Slough Childrenfirst. The service provides all key aspects of the adoption services for the councils on a co-located model that enables a very close working partnership near to where families reside and local services.
About the role
The Senior Data and Performance Analyst role plays a vital part in supporting the work of the regional agency undertaking a range of responsibilities (local and national), undertaking data collection, cleansing and analysis contributing to robust reporting and new service developments to enhance the data function.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 10th March 2026
Interview Date: 13th March 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
The Finance team provides finance and budgeting support to staff, managers and members of PCS. The department is about to embark on a digital transformation that will modernise how the Finance department operates for the Union. We are looking for a Head of Finance that will drive and lead this project whilst maintaining continuity of service operation to the union, members and staff and, to join a progressive union that values collaboration, integrity, and social impact.
Salary and Location
- Band 5, London Spine points 21-17 or Regional Spine points 23-19
- Starting salary: London £63,279 p.a. rising to £72,098 p.a. or Regional £58,877 p.a. rising to £67,689, in annual increments (pay award pending)
- PCS Clapham or Regional office
Successful candidates for the post of Head of FInance will be able to demonstrate:
You are a qualified accountant (ACA, ACCA, ACMA, CIPFA) and or have an MBA with:
- 5 years proven experience of managing a successful finance team
- Proven experience in strategic financial leadership
- Strong knowledge of financial systems, compliance, and reporting
- Project management and delivery in a financial setting
- Excellent communication and stakeholder engagement skills
- Management of internal and external audit processes
- A commitment to equality, inclusion, and the values of the trade union movement
The main duties of the Head of Finance role include:
- Strong leadership and effective management of the finance team
- Lead and manage the implementation and optimisation of a new finance system to ensure cost-efficiency through service reviews and technology adoption
- Deliver strategic financial advice to senior stakeholders
- Lead the unions financial services, focusing on complex and high-impact areas
- Support medium and long-term financial planning for the Director of Central Services and Senior Management Team
- Oversee management accounts, year-end financial reports, and budget cycles
- Ensure compliance with VAT, Corporation Tax, PAYE, and regulatory reporting (e.g., AR21)
- Provide accurate financial data and strategic insights to decision-makers
- Strengthen audit processes and investment oversight
- Ensure integrity in transaction processing and ledger management
- Maintain compliance with data protection and service level agreements
- Support supplier relationship management
Excellent people and leadership skills combined with strong analytical skills, and problem solving ability, and an understanding of up-to-date finance technology will all be essential requirements for a successful Head of Finance.
Closing date: at 12 midday on Thursday 12 March 2026
Interviews will be held in person at PCS Clapham: Wednesday 25 March 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: HEAD OF FINANCE
Ref: 0326
Grade: Band 5, London or Region
Salary:
London Spine points 21-17
London Starting salary £63,279 p.a. rising to £72,098 p.a.
Regional Spine points 23-19
Regional Starting salary £58,877 p.a. rising to £67,689
Location: PCS Clapham (London) or PCS regional offices
Purpose of the job:
Management and leadership of the PCS Finance Team and the provison of strategic financial advice to the National Executive Committee and other bodies.
Responsible for the management of the compilation and production of all management accounts, PCS annual audit, budgets, cash-flow and financial planning reports and annual reports.
Responsible for the integrity and completeness of the accounting records, ensuring taxation compliance.
To manage the modernisation of PCS finance system and to work with our providers to introduce digital products to support PCS primary financial accounting management system.
To engage stakeholders and drive strategic change to optimise the efficiency of the financial operations and contribute towards PCS overall strategic direction of the PCS Union.
Responsible to: Director of Central Services
Responsible for: Internal Audit & Funding Manager and Finance & Budget Manager
Contacts
External:
PCS members, elected officials and potential members. Employers, Legal, pension and other advisors. TUC, Members of other trade unions and related bodies. Senior Government Officials, Ministers, MPs, pressure groups, campaigning bodies and media, Auditors, financial institutions and Investment Managers.
Internal:
PCS staff and managers across Regions and Departments
Main duties and responsibilities
1.People Management
- Manage work allocation and workflow, future planning and support for Finance Team and Director of Central Services
- Motivate and manage individuals and the team as a whole to provide a high standard of service to develop and improve the skills and efficiency of the Finance team
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training for the Finance Team
- Proactively promote diversity and inclusion in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with line manager
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Work effectively with lay officials. Provide advice to and lead relevant committees including the preparation and presentation of reports
- Deputise for line manager when required
2.Strategy and Advice
- Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
- Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
- Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
- Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
- Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
- Oversee statistical systems to produce reports and analyse information within the Finance department
- Monitor and report on issues and initiatives as requested
3. Strategy and Advice
- Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
- Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
- Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
- Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
- Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
- Oversee statistical systems to produce reports and analyse information within the Finance department
- Monitor and report on issues and initiatives as requested
4.Finance Systems
- Manage the introduction, implementation and continuous monitoring of a new finance system to provide effective budget management at every level of the union
- Provide detailed financial data and reporting, including management accounts and strategic advice, to the National Executive Committee/Senior Management Team
- Provide straightforward access to budgets for all budget holders to facilitate better planning and cash flow management
- Ensure resources are optimised to enable good decision-making across each command area
- Review and update where necessary current audit processes to ensure compliance with the Trade Union Certification Officer
- Provide investment oversight, forecasting, and asset management to the Director of Central Services, and produce relevant information to support spending and investment decisions
- Ensure controls are in place and adhered to, to manage management override risks
- Maintain professional financial relationships with suppliers and customers
5.Operational Management
- Oversee and ensure the integrity of the unions transaction processing at all times
- Ensure all liabilities are recorded, payments made, receipts banked and ledgers managed in line with best practice
- Ensure all service level agreements are adhered to by the Finance department, and developed where necessary
- Ensure data protection adherence and finance systems are secure
- Assist the Director of Central Services in managing relationships with suppliers
6. Group and Branch Funding
- Oversee PCS work with Special Member Auditors to ensure the completion of union group and branch audit procedures in line with rules and Finance Committee requirements
- Provide assistance to group and branch treasurers, including training courses
- Provide reports as required for the Finance Committee
- Ensure expenses are paid in line with Service Level Agreement requirements
7. Finance Training and good practice
- Participate in the dissemination of financial knowledge across the union. Organise and participate in periodic financial training programmes for budget-holders, treasurers and members
8. Communication
- Draft complex communications including briefs, reports, business cases, for internal and external stakeholders
- Draft papers, policies and regulations in relation to financial management
- Communicate with members by producing circulars and briefings, and by addressing meetings and conferences etc
- Represent PCS where necessary and liaise with outside professional bodies such as auditors
- Provide financial information as required by other areas of the Union, in particular treasurers, or other bodies
9. Team Working
- Proactively promote team working and collaboration
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
- Manage and co-ordinate staff on issues arising from new working practises, one off projects, or annual projects such as conference
10.Equality
- Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination
11.General
- Contribute to the strategic development of the Unions policy objectives including the PCS planning process
- At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of health and safety at work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willing to work outside normal office hours and location on occasion. (e.g. attendance at Annual Delegate Conference)
Person Specification: HEAD OF FINANCE
Ref: 0326
Date: January 2026
Location: London or Region
ESSENTIAL FACTORS
QUALIFICATION
- Qualification in Finance and/or Business Management (ACA,ACCA,ACMA,CIPFA,) and/or MBA with minimum of 5 years' proven management experience in finance
EXPERIENCE
- People management including induction, work allocation, appraisal and conduct
- Experience of working at strategic management level in finance
- Management accounts production and compilation of year end accounts, external reports and audit processes
- Management of payroll and pensions administration
- Project management and delivery in a financial setting
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Management Accountancy
- Financial management and taxation including VAT, Corporate tax and PAYE compliance
- Contract and regulatory compliance management
- Impact and use of Financial Digital and IT applications
- An understanding of and a commitment to trade unions
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to negotiate and form effective working relationships internally and externally
- Ability to provide strategic and policy implementation advice and guidance
- Proficient with Reporting, Data Analytics tools and performance metrics
- Ability to deliver and adapt financial training to audiences without financial knowledge/expertise
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Data Protection Manager
Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its people, encourages development, and rewards staff for their hard work.
If the answer is yes, then this is the place for you!
Position: Data Protection Manager
Location: Oxford/Hybrid
Hours: Part-time, 15 hours a week
Salary: £16,719.67 (£41,241.86 FTE)
Contract: Permanent
Closing Date: Midday, 8 March 2026
Interviews: 26 March 2026, Oxford
The Role
A highly valued role in the Secretariat Team has become available due to the portfolio growth of the existing postholder.
This is an important role which combines high quality General Data Protection Regulation (GDPR) advice and collegiate support, policy and practice development and hands-on case management, such as undertaking Subject Access Requests (SARs).
You will directly support staff, including training and response to queries and proactive advice and support to area teams (bishops, archdeacons and their teams) and parishes. The role provides an excellent opportunity for varied work, especially for someone who enjoys the full breadth and depth of data protection work.
Although there is no direct line management responsibility, the role requires working well in a team, supporting others with confidence in your personal decision-making. Whilst the role involves managing autonomously the full portfolio of data protection issues on a part-time basis, it sits within a friendly, high-functioning and highly motivated team, supported by the Director of Secretariat.
About You
We are looking for an experienced and highly motivated data protection expert to join the Secretariat Team. You will embrace the challenge that such a varied role brings.
With proven knowledge and experience in offering timely, high-quality advice and guidance on GDPR issues and a ‘can-do’ approach to case work, you will deliver excellent, meaningful support to the team, area teams and parishes.
You will be flexible in your working style and collegiate in spirit, with confident communication skills and excellent attention to detail. You will be comfortable prioritising competing demands and in dealing with information of a sensitive and sometimes emotive nature.
In return, there will be many opportunities for you to enhance your skill set and gain new experiences, whilst performing a highly valued role, in an organisation striving to make a positive difference.
You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins this work. However, all staff do have a shared desire to make a difference.
Benefits and Rewards:
- Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees
- In addition to the statutory UK public holidays, the organisation offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend)
- Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes death in service benefit (5% employee contribution)
- Flexible working patterns with the ability to do some work from home
- Free parking and subsidised on-site café
- Access to wellbeing support via Employee Assistance Programme
- Enhanced family-friendly policies and a generous occupational sick pay provision
- Electric car and cycle-to-work salary sacrifice schemes
- EV charging points on site
- Contributions towards eye examinations and prescriptive lenses
- Access to low-interest rate financial services from Churches Mutual Credit Union
- An attractive modern working environment
Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.
We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.
Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount.
You may have experience in other areas such as Data Protection, Data Protection Officer, Data Protection Manager, Data Protection Lead. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Are you an operational leader who thrives on optimising the systems behind ambitious fundraising?We’re looking for a Development Manager, Operations to lead the infrastructure that powers our Development team, ensuring our systems, finances, governance and insight are robust, efficient and campaign-ready.
About the Barbican
Each year, the Centre presents hundreds of different performances, events and exhibitions that entertain and inspire millions of people, create connections, provoke debate, and reflect the world we live in.
As the Barbican approaches its 50th anniversary, the Centre stands at a pivotal moment in its history. With a new CEO in post, £191m secured for the first phase of a major capital transformation, and a renewed artistic and audience-focused vision, we are laying the foundations for the next 50 years.
As we enter this bold new chapter, we are preparing to launch a major fundraising campaign to support both our world-class arts programme and the Barbican Renewal project, which will transform our iconic building for future generations. The Development department will be at the heart of this ambition, securing the partnerships, philanthropy and long-term support that will shape the Barbican’s future.
About the Role
The Development Operations team enables all philanthropic income across the Barbican. As we prepare for a major comprehensive campaign and significant growth in activity, The Development Manager, Operations is central to strengthening the systems and infrastructure that support our fundraising.
You will lead a team spanning CRM, prospect research, events operations and audience giving, ensuring the department has the systems, insight and financial rigour to deliver sustainable income growth at scale.
In this role, you will:
• Lead and improve the systems, policies and processes that support fundraising, embedding best practice and driving efficiency.
• Oversee Development finances, including income tracking, forecasting and budgeting, working closely with Finance to ensure accuracy and insight.
• Act as strategic lead for our CRM (Spektrix) and data environment, overseeing reporting, gift processing, data integrity and compliance (GDPR, Gift Aid).
• Support the administration of the Barbican Centre Trust, ensuring statutory compliance and high-quality support to Trustees and senior stakeholders.
• Manage and develop a high-performing Operations team, setting clear priorities during a period of growth and change.
We’re looking for someone who brings:
• Significant experience in fundraising or charity operations (arts sector experience desirable).
• Strong financial management skills, including budgeting and forecasting.
• Deep CRM expertise (ideally Spektrix) and advanced Excel skills, with the ability to turn data into actionable insight.
• A solid understanding of charity regulation, Gift Aid and GDPR.
• Excellent communication skills, with confidence preparing reports and papers for senior leaders and Trustees.
• A collaborative, solutions-focused mindset and the resilience to thrive in a fast-paced environment
How to apply
To apply click on the 'Apply Online' button. Applications without a completed form will not be reviewed.
Deadline for applications is 23:59, Wednesday 25th March 2026. The advert may close ahead of this date if a sufficient number of applications is reached - apply early to avoid missing out.
Please note that we are unable to accept late applications. We regret that we are unable to provide feedback on your application.
The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme ensure that our pay and reward practices are competitive and equitable across the whole organisation – and is committed to regularly benchmarking and reviewing pay against external sectors.
As part of our commitment to increasing the diversity of staff within the Barbican we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority* and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. Please contact us if you require reasonable adjustments as part of the application process.
*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'.
The client requests no contact from agencies or media sales.
About the role
We are recruiting for a Strategic Evidence Manager to join on a full-time basis, working 35 hours per week on a permanent contract. This is a home-based role, with occasional travel required to attend team meetings.
As Strategic Evidence Manager, you will use evidence for good, contributing to driving major system and policy changes across England, Northern Ireland and Wales at an exciting time in dementia. You will work alongside another Strategic Evidence Manager and our Dementia Intelligence and Data Lead to provide expertise on evidence, data and insight in the context of dementia.
You will manage and support the development of two Strategic Evidence Officers, and you will ensure the Society’s choices and interpretation of dementia and the system is based on the highest quality of dementia evidence. Your role will allow us to have actionable insights and implications at our disposal. You will make our strategic evidence base everyone’s business and ultimately unignorable – to our people, and key players in the dementia system.
You will also be able to spot opportunities to generate and commission new evidence, working in collaboration with external suppliers, think tanks or academics. As Strategic Evidence Manager, you will be at the forefront of emerging evidence in dementia, ensuring specialist knowledge is kept up to date by being aware of developments and by attending training courses (where appropriate) and participating in other knowledge sharing events or networks.
Interviews for this role have been provisionally scheduled to take place via MS Teams on Friday 20th March.
About you
Joining us, you will have experience of using a wide range of research methods, including evidence synthesis, in addition to knowledge on current and emerging treatments for dementia. You’ll have experience of working in the science, health, care or policy sectors or equivalent knowledge. You’ll be able to manage projects successfully, using your skills to manage and deliver large and complex programmes of work with budgets and high exposure.
Crucially, you will have the skills required to manage, support and develop a team with a proven ability to inspire and motivate people to towards shared objectives and goals. You’ll also be able to work effectively in collaboration with others to find solutions to problems. This role will require you to represent Alzheimer’s Society at conferences, events and different types of media, therefore you’ll need to be able to use your communication and networking skills to raise the profile of strategic evidence as a critical function to the organisation.
What you’ll focus on:
- Operationalising a strategic evidence plan, ensuring that the Society’s decisions and interpretation of dementia and the system is based on the highest quality of dementia evidence.
- Managing and monitoring internal and external delivery of evidence projects that involve internal and external stakeholders.
- Developing a sound, rounded knowledge of research evidence and other data and insight and overseeing strategic approaches to evidence collation, management and horizon scanning.
- Providing functional expertise on research evidence, data and insight to your team, and others, across the Society.
- Managing the consolidation of research, data and insight through the preparation of evidence briefs and other content.
- Responsible for designing and implementing new and existing tools, processes and standards that create reciprocal mechanisms.
- Developing and managing direct reports, including setting clear development objectives and appraising performance.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Alzheimer’s Society is the UK’s leading dementia charity.



Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance.
Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.
We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.
The client requests no contact from agencies or media sales.
Office & HR Assistant (10 month fixed term contract, maternity cover)
Aga Khan Foundation
The position
To support the AKF(UK) team by running efficient and effective systems for front office and office operations. To support the Head of HR and work closely with the HR Officer in HR Administration. To cover for PA duties to the CEO when the PA to the CEO and Office Administrator is not available. This support and coordination role will help the office as a whole to sustain high professional standards and effectiveness. The Office & HR Assistant is responsible for: office administration (50%), HR, Health& Safety & security administration (45%), and IT administration (5%).
KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES
Office administration (50%)
- Answer the AKF UK main phone line and pass on messages to AKF (UK) employees as appropriate
- Open and process the post at the Aga Khan Centre and deliver to the relevant AKF (UK) employee
- Manage the “front office” email account and ensure emails are replied to or forwarded to the relevant AKF (UK) employee
- Support the greeting and receiving of AKF (UK) guests at AKC
- Book meeting rooms at AKC for colleagues and external partners and arrange catering as required
- Support AKF(UK) events, facilitate and support hosting of meetings and events for partners, including travel, visas, accommodation, and catering; this may require some out of office duties
- Manage the meeting schedule for All Staff Meetings
- Support the management of the organisation’s travel agent
- Support the management of the organisation’s mobile phone provider
- Arrange couriers for AKF (UK) employees as required
- Collect and maintain a detailed inventory of office equipment, IT equipment (mobile phones, laptops, desktops etc) and supplies
- Maintain the equipment purchasing guide with input from the IT Department
- Support the management of GDPR data lists and data requests
HR, Health, safety & security administration (45%)
- Maintain a detailed contact list for all AKF (UK) employees and keep it up to date
- Keep the AKF (UK) Emergency WhatsApp group up to date and share emergency messages as required
- Support recruitment processes by placing job adverts internally and externally
- Preparing and sending out offer letters and contracts as directed by the Head of HR
- Support the onboarding process including sending reference requests and background check requests
- Arrange induction and logistical arrangements for new employees including setting up phone, email, mobile, laptop, etc and purchasing new equipment as necessary
- Add new members to benefit schemes such as the private healthcare plan
- Arrange leaving process for AKF (UK) employees and ensure all equipment is returned
- Support the Head of HR with the administration of the HR Management System (MyAKF)
- Troubleshoot any issues or problems with the MyAKF HR system, working with the MyAKF helpdesk
- Provide MyAKF system training to new starters.
- Draft visa sponsorship letters for all AKF (UK) employees and submit for approval and signature
- Provide Visa invitation letters to visiting delegates/employees.
- Coordinate with our travel insurance providers to arrange additional coverage for employee travel where required.
- Act as a Health and Safety Officer and Fire Marshal for AKF (UK)
- Act as a AKF (UK) First Aider including obtaining annual certification
- Create and cultivate an office culture that contributes to the happiness and well-being of all employees.
IT administration (5%)
- Liaise with internal IT support as necessary to trouble-shoot issues and order equipment
- Work with IT services to ensure that all software is updated and maintained on individual’s computers and hardware on a regular basis.
Other
- Cover the PA to the CEO and Office Administrator’s workload during periods of sickness or annual leave
The requirements
Qualifications
- Educated to A-Levels desirable
Skills
- Highly organised with strong logistical skills and proven consistent attention to detail
- Strong interpersonal skills, tact, patience and ability to work in a cross-institutional, multicultural environment dealing with senior and high-level officials/persons and VIPs
- Excellent written communication and presentation skills and ability to draft and write effective copy and present to a range of audiences from senior-level to partners and suppliers
- Comfortable working independently and under minimal supervision but also forming an essential component of a team
- Strong operational and IT skills as well as an openness to learning new software and tools
Knowledge
- Knowledge of Microsoft Office Suite and Apple applications
- Keen interest in international development and improving knowledge of these issues will be a distinct advantage
Experience
- Proven strong experience of office administration
- HR administration experience is desirable.
- Proven ability to multitask in a busy, open-plan office environment; ability to work under pressure, juggling various requests and deadlines
- Proven ability to deliver a consistently high level of accuracy in preparing and entering information
- Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios when planning calls, meetings, or business trips, and to address them proactively
Must have right to work in the UK.
Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
Sector
Social Development
About the Agency
The Aga Khan Foundation is a leading global development organisation working to tackle the root causes of poverty. For more than 50 years, we have helped create strong community institutions that support sustainable, locally driven initiatives to improve the lives of millions of people. By combining local knowledge with global best practices, we strive to bring about transformative and long-lasting improvements to quality of life.
Working alongside the agencies of the Aga Khan Development Network and through partnerships with local communities, civil society and business as well as governments and international aid agencies, we are building a future where we all thrive together.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Secretary
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Role Title: Company Secretary
Salary: £52,266 to £54,554 (Pro-Rata)
Location: London-Hybrid
Tenure: Part time, permanent (3 days)
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a UK experienced Company Secretary with a strong track record of providing strategic context for governance and pragmatic, best practice advice?
Can you bring a broad range of experience from a range of organisations, including the charity sector, to help AAUK evolve best practice across your various stakeholder groups?
Do you enjoy driving through change and self-managing a complex and varied workload?
Are you comfortable in a standalone, 360 role where you will be responsible for the full range of activities from meeting minutes to Trustee recruitment and appraisal to providing advise on legal matters?
ActionAid UK is seeking a dynamic and highly skilled Company Secretary to play a pivotal role in shaping the future of our governance and ensuring our mission to fight for the rights of women and girls remains steadfast.
This role involves a variety of responsibilities aimed at ensuring the smooth operation of compliance, legal, and company secretarial functions across our organisation.
As a company secretary, you'll need to ensure a company complies with financial and legal requirements, as well as maintaining its high standards of corporate governance. You'll hold a strategic position at the heart of governance operations within the organisation. A key part of your role will be to act as a point of communication between the board, CEO office and company shareholders, and organisation's executive management team.
The successful candidate will have unique insight into all aspects of Charity Strategy, key priorities, and governance.
As the Company Secretary, you’ll work closely with our Chair of Trustees, Board of Trustees, and Co-CEOs to provide expert governance support and advice. You’ll manage and streamline the flow of information between key stakeholders, ensuring effective communication and seamless planning. This role isn’t just about maintaining governance structures – it’s about driving forward our commitment to excellence and fostering a collaborative, feminist-led organisational culture.
Why this role matters:
In this position, you’ll be at the heart of a global movement dedicated to social justice. You’ll oversee the critical production of the Trustees Annual Report and Accounts, lead governance reviews aligned with the Charity Governance Code, and act as the primary point of contact for regulatory bodies like the Charity Commission. Your contributions will directly support our efforts to create a world where all women and girls can enjoy their rights and live free from poverty.
What makes this role exciting?
• Leadership Impact: You’ll work alongside a dedicated team to implement governance best practices and support our global partnerships, including representing ActionAid UK in the ActionAid Federation Global Assembly.
• Creative Problem-Solving: From trustee recruitment and induction to navigating complex legal and regulatory landscapes, you’ll have the opportunity to innovate and make tangible contributions to our organisational effectiveness.
• Mission-Driven Work: This is a unique chance to contribute to ActionAid UK’s bold vision, championing feminist principles and working towards becoming an anti-racist, decolonised organisation.
• Professional Growth: You’ll gain unparalleled experience in charity governance, leadership, and project management, while being supported to develop your own skills and expertise.
Who we’re looking for:
We need someone with exceptional organisational and interpersonal skills, a keen eye for detail, and a strong understanding of governance in charitable organisations. You should be ready to navigate a complex global organisation and collaborate
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Then we'd love to hear from you!
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum
Contract Type: Permanent
Campaign Closes: 9th March 2026
Interviews: Week commencing 9th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible
Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.
Key Responsibilities:
Wish Assist Delivery
- Manage and oversee a caseload of 70+ wishes, per annum.
- Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
- Manage and oversee 30+ RUSH wishes per annum
- Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
- Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
- Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
- Manage contracts, payments, and schedules with all third-party providers.
- Ensure timely delivery of services and materials.
- Ensure compliance with health, safety and legal requirements.
- Manage and oversee each wish to work within the individual specified budget with accuracy and care.
- Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
- Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
- Procure £5,000+ in Gift in Kind income to be utilised on wishes.
- Ensure that each wish is magical and creates maximum impact for the wish child.
- Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
- Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.
Wish Assist Additional Responsibilities
- Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
- Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
- Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
- Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.
Safeguarding and Data Governance
- Ensure compliance with the organisation’s safeguarding policies.
- Complete mandatory safeguarding training and refreshers, as required.
- Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
- Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).
Organisational responsibilities
- Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics
- Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year
- Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
- Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working
Essential Criteria
- A minimum of 1-year previous experience in roles with a customer service or events management specialism
- Experience in liaising directly with multiple stakeholders
- Excellent organizational, interpersonal, and administrative skills
- Excellent multitasking and task prioritisation skills
Skills, knowledge and behaviours required for this role
- High level of IT skills particularly in MS Office Suite
- Knowledge of how to keep to a budget and work within financial constraints.
- Experience working within a team environment but also able to work autonomously in a self-motivated way.
- Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload.
- The ability to communicate effectively (written and verbal)
- Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
- The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required.
- To be able to be flexible and open to change in a fast-paced working environment.
- Problem-solving and adaptability within a demanding case load of wishes
- Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
- Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
- Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.