Community donations administrator jobs

Working closely with the Fundraising Manager and Head of Philanthropy, you will support a range of fundraising activities, most predominantly researching new avenues for funding within trusts, foundations and corporate partners, completing grant applications, carrying out communications and reporting to existing funders and raising the profile of the charity through representing Action Tutoring at funder or networking events. This is a fantastic opportunity to gain experience in the world of fundraising activities, working with a passionate, committed and driven team.

Closing date: Sunday, 15th February 2026
Interviews: Wednesday, 25th and Thursday 26th February 2026
Start date: Tuesday 7th April 2026
Contract and hours: Full time permanent contract. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
Location: This role is remote. The candidate can be based anywhere in the England. Our London office address is: x+why, 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH. Occasional travel may be required for this role.

Duties and responsibilities

• Research new opportunities for Action Tutoring to explore for fundraising and carry out initial enquiries to determine suitability to apply to trusts and foundations. 
• Prepare and submit grant applications to suitable trusts, foundations and corporates, carrying out careful research to ensure the applications are as strong as possible and include relevant data and case studies.
• Work alongside the Corporate Partnerships Team to encourage corporate support through donations or grants.
• Identify and lead on local fundraising opportunities in Action Tutoring’s nine key regions, for example researching and submitting applications for local grants and to local businesses.
• Research and determine suitability of profile raising opportunities or awards for Action Tutoring to apply to, such as corporate Charity of the Year opportunities, the Third Sector Awards and Charity Awards.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification 
 

Qualifications criteria: 

• Previous experience in fundraising, or transferable experience that shows strong writing skills.
• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• Outstanding communicator; strong written and verbal communication skills; able to make an exciting and compelling case for support.
• Creative and ambitious.
• Proactive and tenacious personality; willing to seek out and pursue opportunities.
• Highly organised; able to prioritise, multi-task and manage work to deadlines.
• High computer literacy.
• Adaptable and open to learning and feedback.
• Committed to equality, diversity and inclusion.
• Committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Prior experience of fundraising work, particularly if it is within trusts and foundations. This could be in a paid role, or on a voluntary basis or as part of work experience.
• Experience of building relationships with stakeholders.

How to apply:
To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.​

Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.

We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.

This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.

If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.

Your role

You will:

• Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
• Drive income growth through clear strategy, strong operational planning and performance management.
• Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
• Lead stock management, merchandising and donation strategies to maximise return.
• Build strong community engagement and supporter relationships.

What you’ll bring

You’ll have:

• Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
• Strong commercial awareness and a track record of improving performance.
• Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
• Sound knowledge of charity retail governance, legal and regulatory requirements.
• Confident communication, planning and problem-solving abilities.

Why join St Nic’s?

We offer:

• The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
• A supportive, values-driven working environment.
• Ongoing learning and development opportunities.
• Health Cash Plan and wellbeing programme.
• 25 days’ annual leave, increasing with length of service (up to 29 days).
• Competitive pension plan (up to 8% company contribution).
• Life assurance (2x annual salary).
• Free parking and subsidised on-site bistro.
• The opportunity to work from home 1 to 2 days per week.

We're looking for someone with experience of verging or similar church support work. Good social skills are essential as is the ability to work as part of a team as well as on your own initiative.  The ability to work closely with and relate well to all Cathedral staff, ministry team, congregation, volunteers, visitors, and members of the general public will also be required. 

The two Assistant Vergers and Precinct Officers carry out a wide range of duties under the direction of the Head Verger and Precinct Manager.  Work includes: the careful setting up and delivery of all liturgical matters; ensuring a welcoming, clean, and safe environment for all working in, visiting, or using the Cathedral and Cathedral House and precinct and ensuring the day-to-day smooth running of the Cathedral for all.

Essential experience and skills

• A flexible attitude and willingness to take on a range of duties including practical ‘hands- on’ work.
• Attention to detail and an ability to assess priorities including when under pressure.
• Understanding of liturgy or willingness to learn.
• Ability to be a good team player and work collaboratively with Ministry Team and Lay Staff.
• Good administrative and IT skills.
• Good communication and social skills.
• Good understanding of the importance of managing security and health and safety.
• Have an open and welcoming attitude to all including volunteers and members of the general public.
• A trained First Aider (or willing to be trained upon appointment to an appropriate level).
• Willing to learn new skills and undertake training.
• Willing to work alone.
• Ability to work flexibly over seven days and evenings including holiday periods.
• Experience of caretaking duties.

Desirable experience

• At least one year’s experience as a church or cathedral verger or in a similar role.
• Experience of working in an environment where paid and voluntary staff work side by side.
• Experience of delivering events.

Personal qualities

• Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination.
• In sympathy with the ethos and aims of the Cathedral as a Christian organisation.
• Be a communicant member of the Church of England.
• Highly collaborative.
• Ability to lift and carry furniture, climb stairs, walk, and stand unaided for significant periods of time and work at height as an occupational requirement
• Ability to work with senior level colleagues and with the general public.
• Committed to equal opportunities and inclusivity
• Committed to upholding the highest standards of safeguarding practice.

Benefits of working at Portsmouth Cathedral:

Generous leave allowance of 25 days (pro rata for part-time posts) plus all public holidays and two 'given' days after Christmas/New Year.

Employer pension contributions of 7.0%, employee contribution 1.0%

Cash health plan

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.   An enhanced DBS is required for this role.

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Closing date for applications:  4th February 

Interviews will be held 16th February

Blues Foundation:

We are the charitable arm of Bedford Blues Rugby Club. We use the values of rugby and sport to change lives through interventions and programmes that support our local community. Our work aims to improve wellbeing, create inclusive opportunities, and develop skills in young people. Launched in April 2020, we deliver bespoke projects that are designed to support our target audiences and help young people tackle their personal challenges. Projects include our flagship Tackle LIFE programme, our ABILITY Blues disability sport programme, Be You programme, Rugby programmes and our Holiday Provision.

Role Overview:

Our Fundraising Manager will play a major part in significantly increasing our growth in fundraising activities, including corporate and individual giving, community events and support our strong relationships with local businesses, schools and clubs, increasing grassroots engagement. They will lead our restricted and unrestricted fundraising as we enter another exciting period of growth for our charity. The role will manage and implement a high-quality marketing plan to demonstrate our impact and promote our services. They will lead our events, maximising their potential fundraising potential and increase brand awareness. They will also build and support a network of volunteers and supporters/donors, communicating regularly with this audience. Acting as one of the main links with the club, the individual will be targeted with growing the supporting and coordinating the club’s community engagement through Foundation activities.

While this role is advertised as hybrid, it will mostly be office-based. That said, we’re open to discussing flexible arrangements for the right person.

The person:

It is important to us at Blues Foundation that we bring the right people into our environment. The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Blues Family values: Passion, Adaptability, Unity, Sustainability and Enjoyment. Working within a fast-paced and agile charity, the post holder will need to think on their feet, effectively prioritise their workload, and attack challenges head on. Applicants should have a strong work-ethic and can-do attitude.

Key Roles and Responsibilities:

• Lead and develop our fundraising Initiatives as part of the Foundation’s management and leadership team, successfully achieving fundraising targets to support our work.
• Maximise our fundraising potential, increasing both restricted and unrestricted funding, developing creative ideas to generate vital funds.
• Secure financial gifts from foundations, conducting prospective research, preparing funding proposals, and cultivating relationships with grant makers.
• Create new and nurture current partnerships with corporates, converting opportunities to our charity and drive sales through our events, packages and donations.
• Deliver high quality and well managed events that promote our brand and values, with a clear focus on generating income. This will include liaising with venues, suppliers, sponsors, donors etc.
• Lead and deliver a strategic marketing plan that promotes all elements of our work across a variety of platforms including social media and email.
• Support Bedford Blues and their league’s community team to activate both club-led and national engagement initiatives, ensuring the Foundation delivers on the club’s community strategy.
• Manage a diverse workload with a variety of deadlines and priorities.
• Follow the values and act on the behaviours of the Blues Foundation when working and representing the charity.
• Carry out other duties for Blues Foundation as and when required by management, not limited to the above.

Person Specification: 

• Confident, ambitious and energetic with initiative and a persuasive manner.
• Highly organised, ability to work to deadlines and good attention to detail.
• Good interpersonal, teamwork and relationship management skills, a can-do approach.
• Sound organisation and events management experience.
• Excellent written and verbal communication skills.
• Understanding of marketing tools and how to promote charitable activities.
• Ability to secure funding from grant funders and understanding of grant making process.
• Ability to develop and maintain positive internal and external relationships.
• Excellent administration skills and experiences.
• A strong desire to be adaptable and promote high standards that match our values.
• Good understanding of Microsoft Office will be essential, as well as the motivation to work alone at times, and be trustworthy with data and personal information.
• An understanding of safeguarding and keeping young people safe is desirable. 

Qualifications:

•  Full and clean driving licence.
• Sector qualifications are desirable.
• Appointment subject to an Enhanced Disclosure Barring Service (DBS) check.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

This is an exciting opportunity for someone looking for their next role in fundraising at an exceptional moment for the Young Vic under the new artistic direction of Nadia Fall OBE as she launches her second season in Spring 2026, alongside the launch of a new website and a refreshed fundraising strategy.  

This role is pivotal in shaping the future of our supporter engagement and income growth. For the first time in a decade, you will lead the launch and delivery of a renewed membership scheme that ensures our membership offer is compelling, competitive, and aligned with our artistic vision. We are now looking for a proactive, proficient and dynamic fundraiser to drive membership growth. Increasing income will be central to your success, alongside providing the highest possible customer care, delivering exceptional stewardship and building meaningful relationships with our members and individual donors.

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We are particularly keen to hear from Black and Global Majority people, and candidates who self-identify as disabled. All candidates who self-identify as disabled who demonstrate that they meet the essential criteria will be invited for interview. The Young Vic is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

To Apply, please see more details via the Young Vic Jobs Page on our website.

Corporate Fundraiser

Salary: £35,000 - £38,000 per annum
Location: Home based, with frequent travel, particularly within London – the ideal candidate will be based in Greater London
Contract: Permanent, full-time

For the past 8 years, we’ve been delivering financial education programmes that set children up for life. But we have so much more to do to ensure no child misses out.

Our plan for 2025 to 2027 focuses on strengthening our commitment to working with schools, families, and communities. We want to help people feel more confident talking about money. We will prioritise financial literacy in education and aim to increase funding for financial education programmes. Our goal is to ensure all children can make informed financial decisions as they grow up.

Our efforts also concentrate on expanding and strengthening our collaborations and partnerships with educational institutions, advocates, financial partners, and supporters.

We are looking for a relationship-driven Corporate Fundraiser to manage and grow our corporate partnerships and support our mission to improve financial education for children and young people across the UK.

This role will focus primarily on account management of existing corporate partners, most of whom are based in London and work within the financial services sector. Corporate partners support the charity through donations, participation in a collaborative supporter group, and employee volunteering.

A key part of the role will be coordinating our corporate volunteering programme, particularly school-based volunteering sessions where corporate employees deliver financial education workshops. You will manage the end-to-end process, working closely with corporate partners, schools and internal colleagues to ensure high-quality delivery.

You will also support new business development, helping to identify and secure new corporate partnerships, and will use Salesforce to manage relationships, pipelines and reporting.

Key responsibilities

• Manage and steward a portfolio of corporate partners
• Build strong, long-term relationships and deliver excellent partner experiences
• Coordinate corporate volunteering in schools, from planning through to delivery
• Support a corporate supporter group through meetings and events
• Contribute to new corporate fundraising opportunities
• Maintain accurate records, pipelines and reports using Salesforce

About you

• Experience managing corporate partnerships or accounts, ideally in a charity or not-for-profit setting
• Strong relationship management and communication skills
• Highly organised, with the ability to manage multiple stakeholders and priorities
• Confident working with corporate partners, ideally within financial services
• Experience using Salesforce or a similar CRM system
• Motivated by social impact and improving financial education

How to apply:

For an informal conversation about this role and for more information, please contact: James Woodcock

To Apply, please send your CV and a cover letter (only CV’s accompanied with a covering letter will be considered for shortlisting) of no more than 2 pages, no later than 5:00pm Thursday 5th February. First interviews will be held virtually week commencing 9th February, with second interviews in person (London) week commencing 16th February.

Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all the criteria listed.

JFF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

While the role will work solely for the Just Finance Foundation, please note that the Church Urban Fund, as the parent charity, will be the legal employer.

Chief Officer

Citizens Advice Woking (CAW) provides free, independent, and confidential advice and information to the residents of Woking, and anyone who works in the Borough, particularly the most vulnerable, to help with the problems they face.  We are the only organisation locally that can and does address client issues holistically, across areas such as debt, housing and welfare benefits, not just single issues, and this is increasingly important as client problems become more complex.

We are looking for a Senior Manager who will bring both innovation and experience to lead a valued local charity.

Reporting to the Chair of the Trustee Board, the Chief Officer

• Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking,
• Represents Citizens Advice Woking to funders, partners and stakeholders,
• Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers,
• Is responsible for the continuing funding, planning and financial management of the service,
• Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough.

In particular, the priorities for the Chief Officer in 2026/27 will be to:

• Manage CAW’s external relationships with our funders and the Woking community generally, to ensure satisfaction with the delivery of current projects, and their continuation,
• Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape. In parallel, continue to identify and deliver local projects for local funders,
• Ensure that suitable alternative premises are secured, and the transition is managed as smoothly as possible,
• Ensure the staff and volunteers are enabled to work effectively, particularly during this period of disruption,

The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation.  The volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients, and the smooth running of the office. 

How to apply

To apply for the role of Chief Officer at CAW, please see the Job Pack on our website.

You will need to send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.

Closing date for applications: Friday 6th Febraury

Applications will be reviewed on receipt, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received

Purpose of the Role:

The purpose of the role is to develop and foster long-term, multi-faceted relationships with people giving in memory, and deliver compassionate, personalised stewardship, so all supporters feel cared about and their gift is highly valued.

Key Responsibilities:

• Use Salesforce (or similar CRM) to maintain and keep up to date all information and projects related to In Memory Giving and drawing on data insights, monitor performance, identify trends, opportunities for developments and support improvements to the care and long-term relationship with supporters.
• Use the Much Loved (or similar platform) to develop tributes and opportunities for further in memory dedications, event participation and increase financial donations. 
• Establish a communication process with funeral directors and keeping these records up to date on Salesforce.
• Much Loved to promote income generation keeping them as donors, repeating donations and taking part in events and dedications
• Ensure that all communications, across all mediums, reflect the values of the Fishermen’s Mission and our Christian ethos.
•  Working closely with the Digital Engagement Officer and the Digital Fundraising Officer to develop and promote In Memory Giving and storytelling via digital platforms
•  Work with the wider organisation including frontline staff to raise the profile of In Memory Giving (internally and externally) and providing information using both written and printed word to assist with conversations with clients and supporters.
• Provide reports and information as and when required by line manager.  
• Meet all targets and objectives as agreed with the line manager on an annual basis.
• Undertake training and networking opportunities, when and if required, to keep up to date with the wider charity sector.
• Work as part of the Business Development Team at all times, taking part in team events and projects and supporting other team members if required.

Person Specification

Essential

• Highly skilled in all forms of communication
• Experience of dealing with people either face to face, over the phone or via written communications
• Use of a CRM (or a database) to record all interactions
• Expertise in using digital platforms
• Team working at the highest level, sharing information, ideas and working on projects with colleagues
• To be able to work within the Christian Ethos of the organisation

Desirable

• Experience of working in a charity setting or in a stewardship role
• Working with Salesforce as a CRM
• Experience of dealing with people who are recently bereaved or in an emotional situation

Our commitment to our values is unwavering. Diverse and inclusive teams help us to serve our communities better. We want to grow a team that includes people with a variety of backgrounds, skills and views. Whatever makes you unique is welcome. We are on a journey and we would like you to join us.

Interview questions will be provided ahead of the interview.

You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.

About You

You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.

Key Responsibilities

Financial Processes

• Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
• Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
• Coordinate annual and strategic budgeting, financial reporting, and analysis.
• Oversee income reconciliation across multiple streams and liaise with fundraising teams.
• Review and process drawdown payments to member agencies.
• Maintain and update accounting systems and support procurement processes.

Financial Controls

• Lead annual accounts preparation and audits; ensure regulatory compliance.
• Manage pension schedules and benefits compliance.
• Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
• Audit gift aid claims and maintain robust financial control environment.
• Update financial policies, procedures, and systems, support due diligence standards.

Financial Analysis & Reporting

• Oversee appeal finances, income tracking, and fund allocation.
• Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
• Monitor legacy income and liaise with fundraising/legal teams.
• Deliver annual report and accounts; produce reports for executive team and committees.

Leadership & Team Management

• Deputise for the Director of Finance and Resources.
• Prepare papers for finance committees and membership groups.
• Oversee finance team members and provide leadership support.

If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

How to apply

If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

About the DEC

The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.

For over 100 years, we have been the central fundraiser and grant maker for maritime welfare. As a truly independent charity, we always put seafarer welfare first.

We’re looking for someone who genuinely cares about people, someone who lights up at the idea of looking after supporters and understands just how important thoughtful donor care is to meaningful fundraising. If you’re enthusiastic, detail‑driven, and love building relationships, you’ll feel right at home with us.

As our Fundraising Officer, you’ll play a vital role in keeping our fundraising engine running smoothly. This isn’t a marketing job, this is real, hands‑on fundraising. You’ll be the person who ensures our donors feel valued, seen, and appreciated. You’ll work across multiple income streams, supporting everything from donation processing to stewardship journeys, helping us maintain the high standards our supporters deserve.

You’ll be joining a small, ambitious, and incredibly committed Development team. A team that truly believes in the work we do and the people we do it for. You’ll need to be comfortable talking to supporters, nurturing relationships, managing details accurately, and getting stuck in wherever needed. If you have a natural warmth, a positive mindset, and pride in doing things well, you’ll thrive here.

Most importantly, you’ll be part of a charity with a unique role in the maritime world, one with a long history, a strong reputation, and a real, measurable impact on the lives of seafarers. This is a brilliant opportunity to grow, learn, and take meaningful steps forward in your fundraising career, surrounded by people who are just as dedicated and driven as you are.

If you’re ready to bring your passion, energy, and commitment to a role where every interaction matters, we’d love to hear from you.

You'll be joining a diverse, friendly, committed team of about 20 staff. We work on a hybrid basis, with a minimum of 3 days per week in the office. There are regular organisation-wide staff meetings at the office to ensure opportunities for people to get to know each other face-to-face, plus smaller departmental team meetings, and cross-organisational working groups.

Title: Supporter Care Executive

Location: Haywards Heath (hybrid working pattern please see details below)

Contract: Permanent

Salary: £24,461 - £28,778

About the role

The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.

Responsibilities

• To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations. 

• Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs. 

• Maintaining and updating the FAQs for agencies. 

• Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required. 

• Assisting in managing external agencies, including monitoring performance. 

• Assisting with agency training and briefing. 

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual.

Working Arrangements

The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely.

While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.

Jobholder Requirements

Essential:

• Proven experience in a customer service environment dealing with the public by letter, email and telephone. 

• An ability to manage multiple priorities and ensure deadlines/service levels are met. 

• A professional and accountable approach to all areas of work with the desire and commitment to continuously improve. 

• A positive and flexible approach. 

• An understanding of and commitment to equality of opportunity for disabled people. 

Desirable:

• Experience of working in the charity sector. 

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Closing date: 8 February 2026

The Role

As Wilder Learning Manager, you’ll lead a small, passionate team delivering inspiring outdoor learning and engagement programmes that connect schools, educators and young people with nature across Sussex. You’ll oversee the delivery and ongoing development of high‑quality accredited training, INSETs, school sessions and advice that supports schools to improve their grounds for nature and outdoor learning.

You’ll be an enthusiastic and confident leader, able to step into delivery when needed, and excited by innovation, collaboration and partnership working. Bringing experience of managing people, you’ll foster a positive, supportive and inclusive culture, encouraging creativity, continuous improvement and professional development.

This varied role combines leadership, project management and hands‑on involvement, playing a key part in ensuring our learning offer inspires and empowers educators and young people to connect with, care for and benefit from nature across Sussex’s land and marine environments.

A valid drivers licence is required for this role.

This role is subject to an Enhanced DBS with Barred List check

The Person

You will be a professional, values-led leader who enjoys supporting others to do their best work. You’ll bring a positive, practical and reflective approach; enabling you to navigate complexity, manage competing demands and support decision-making. You’ll be comfortable building trust, having honest conversations, and creating space for others to grow; balancing encouragement with clear expectations.

You’ll be organised and reflective, able to manage your time and priorities while remaining approachable and supportive. You’ll share Sussex Wildlife Trust’s commitment to inclusion and safeguarding, and reflect our values in your practice.  You’ll demonstrate a personal passion for wildlife, outdoor learning and the benefits nature connection for young people in Sussex, which will underpin everything you do.

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. As one of the UK's leading children's charities, firmly supported by Christian beliefs and values, Spurgeons helps vulnerable children and their families by delivering projects that support them and their communities to find long-lasting solutions to the challenges they face.

We are seeking a Supporter Engagement Lead to play a central role in building strong, lasting relationships with supporters, ensuring every interaction reflects care, transparency, and impact.

You'll act as the first point of contact for supporters, delivering excellent supporter care through phone, email, and post. Managing all aspects of legacy administration and liaising with families and solicitors, you'll ensure exceptional supporter care throughout. You'll support the delivery of individual giving programmes including welcome packs and annual thanking, while creating and developing stewardship initiatives for key supporter groups such as Old Fegans and Spurgeons Scholars.

Working collaboratively with the Marketing Team and internal stakeholders, you'll create and deliver engaging supporter communications including monthly emails, magazines, and prayer resources to inspire loyalty and long-term giving. You'll also develop and deliver an engaging community fundraising programme, create and manage a suite of challenge events designed to attract new donors, and plan year-round conferences and events (both in-person and online) to promote Spurgeons' work and drive engagement from individuals and churches.

The successful candidate must be able to demonstrate:

• Proven experience delivering excellent supporter or customer care, including handling enquiries and building relationships
• Experience managing fundraising administration processes such as donation handling, Gift Aid, and legacy administration
• Track record of planning and delivering successful events (in-person and online) for engagement or fundraising purposes
• Excellent written and verbal communication, able to produce compelling content and engage supporters

By month 3, you'll have gained a full understanding of Spurgeons' supporter engagement strategy and successfully delivered at least one monthly supporter email. By month 6, you'll have launched at least one community fundraising initiative and one challenge event. By month 12, you'll have delivered a fully developed stewardship programme and achieved measurable improvements in supporter satisfaction and retention.

This is an exciting opportunity to join a team that isn't just goal-driven, but fuelled by creativity, passion, and a love for bold ideas to drive positive change! You'll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Home based

Closing date: Sunday 1st February 2026

Charisma vetting interviews must be completed by Tuesday 3rd February 2026

1st round interviews with Spurgeons: w/c 9th February 2026

Final round interviews with Spurgeons: w/c 16th February 2026