Community support jobs

Are you an experienced fundraising leader ready to drive major gift growth at one of the world’s most significant museums? Join the University of Oxford and lead fundraising for the Ashmolean Museum, securing significant philanthropic support that advances its global cultural and academic mission.

• Location: Oxford (with hybrid working options)
• Salary: £65,336 – £75,439 per annum (with possible extension to £82,225 including an Oxford University Weighting of £1,730 per year (pro rata).
• Contract: Full-time, Permanent

About Us

The Ashmolean Museum- Britain’s first public museum has been open since 1683, and is the University of Oxford’s world-class museum of art and archaeology. Situated in the heart of the city we are an iconic cultural destination welcoming over 1million visitors a year. Entering a new phase of ambitious fundraising as part of the Oxford Excellence Campaign, the Ashmolean seeks to deliver planned major projects to transform access to, engagement with and understanding of our collections. Development and Alumni Engagement (DAE) drives philanthropic support across the University, enabling impact at a global scale.

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

This is a senior leadership opportunity with significant influence and visibility.

You will lead the Ashmolean’s fundraising strategy, driving major gift activity that supports the Museum’s priorities. You will shape and deliver a compelling case for support, building a strong pipeline of donors.

You will personally manage a portfolio of high-value donors, cultivating long-term relationships and securing six- and seven-figure gifts. Working closely with the Museum Director, Board of Visitors, and senior academic colleagues, you will connect donors with opportunities that align their interests with the Ashmolean’s mission and global impact.

Alongside your external focus, you will lead and develop a high-performing team, fostering a collaborative and inclusive culture. You will also contribute to the wider DAE strategy, working across Oxford’s collegiate and departmental network to maximise philanthropic success.

About You

• Proven track record of securing major gifts (six- and seven-figure) and building strong donor relationships
• Experience developing and delivering fundraising strategies in complex organisations
• Strong leadership skills, with experience managing and supporting teams
• Excellent communication and relationship-building skills, with the ability to engage senior stakeholders
• Ability to think strategically while taking initiative and driving results

Sponsorship and Right to Work

This role meets the criteria for sponsorship under the Skilled Worker visa. The University will meet the cost of the Skilled Worker visa and NHS surcharge for applicants that require a visa. Please let us know in your application if you require sponsorship.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Thursday 28 May 2026.

Interviews will take place on Friday 12 June 2026, and will be held face-to-face in Oxford.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas. 

We are looking for support mainly in fundraising and communication to work closely with our management team to assist, develop and manage the Charity fundraising so that it can fulfil its growth ambition. A part of the role is also administrative tasks to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you. 

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.

MAIN PURPOSE OF JOB:

· To support the comms/fundraising administration as part of the org strategy (70%)

· To support the senior staff team with administration across its operations (30%)

MAIN OUTCOMES OF THE JOB:

Effective and efficient communications with stakeholders and the public (40%)

· Scheduling audience-specific, engaging and shareable content in different formats

· Regularly posting across our social media platforms (Instagram, LinkedIn, Facebook) and monitoring engagement to increase our following

· Copywriting for website, event marketing, social media

· Update and manage charity website as needed

· Working with the Communications Manager to create a quarterly newsletter to be shared with the public and our supporters

Improve fundraising efficiencies across the charity (30%)

· Support with any event administration, such as booking events, scheduling meetings, and preparing communications materials

· Updating Mailchimp & JustGiving database post events

Improving organisation efficiency (20%)

· Acting as the main interface with IT support

· Oversee organisation calendars, including recordkeeping for absence, sickness and leave

· Schedule mandatory training for the team, such as First Aid

· Handling mail correspondence, management of the admin@ and info@ mailboxes, forwarding queries, incoming referrals

Support of CEO (10%)

· Coordinate Team meetings in the calendar

· Any other support the management might need

Working conditions (e.g., hours of work, any travelling required etc):

· Part-time (16 hours) per week, permanent post – Further potential to increase hours in future.

· 25 days annual leave per year pro-rata, plus bank holidays.

· Pension in line with government auto-enrolment legislation.

This job description is not meant to be exhaustive and is subject to annual review and amendment, by consultation.

Our Vacancy

We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.

What you’ll do

As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours.

What you’ll need

• Experience in housing management and working with older people.
• Strong interpersonal and customer service skills, with clear written and verbal communication.
• Good IT skills, including Microsoft Office, and strong administration abilities.
• Knowledge of health and safety compliance and understanding of care and support needs for older people.
• Line management experience (as you'll be managing a cleaner)
• Ability to manage budgets and work independently while building positive relationships with stakeholders.

An enhanced DBS check is required for this role.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays (pro rata)
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying:

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 20 May 2026

Interviews will be face to face at Founders House, SW1V on Wednesday 27th May.

Vision: Home-Start Southwark and Lewisham believes every parent should have the support they need to give their children the best possible start in life.

Main purpose of the job: Providing targeted, specialised support to parents with at least one child under 5, but with a whole family approach. The post carries a high level of responsibility in ensuring that a quality service is offered to families through a team of trained volunteers.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

We have an exciting opportunity for a Business Development Manager.

Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This role is home based (within England and Wales) with some national travel and overnight stays.

Closing Date: Wednesday 20th May 2026

Interview date: Tuesday 26th May 2026.

What we offer

At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off your Birthday
• £2,800 London weighting (if applicable)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the role

The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.

To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.

This role is home based (within England and Wales) with some national travel and overnight stays.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

Closing Date: Wednesday 20th May 2026

Interview date: Tuesday 26th May 2026

About the role

We are looking for someone to join our service at South Camden Mental health Accommodation services as a Support Worker (known internally as a Project Worker). Across our service, we support people in High and low support accommodation who have a mental health diagnosis and other complex needs. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs. 

Current Vacancies:

South Camden Mental Health Service:  rota-based covering early (8am - 4pm),  and late (2.15pm-10.15pm) shifts, plus weekends and bank holidays on rotation. 

What you'll be doing

In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.

About You 

Above all, you will have a genuine desire to support people to transform their lives. If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.  

You'll also need good interpersonal and listening skills; patience and resilience. We will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. 

Why join us? 

• Support clients to achieve personal goals and independence 

• Deliver practical, person-centred support 

• Be part of a committed, inclusive team 

• Receive full training and development opportunities 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Applicants will be considered for all vacancies that are a suitable match with their skills and experience. However, if you do have a specific preference for location, please state this on your supporting statement. 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 18th May 2026

Interview and assessments on: 3rd / 4th June 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

This is an exciting opportunity to shape and deliver the voice of our organisation, bringing our work to life, strengthening our profile, and supporting campaigns that drive meaningful change. You’ll play a key role in amplifying the experiences and perspectives of the communities we work alongside, ensuring their stories are heard with clarity and impact.

We’re looking for a confident and creative communicator with a strong instinct for storytelling. You’ll be experienced in producing engaging content across digital, media and campaign channels, able to tailor messages for different audiences, and comfortable building relationships that help extend our reach and influence.

Joining a values-driven organisation at the intersection of law, campaigning and social justice, you’ll take ownership of day-to-day communications while contributing to a wider mission and supporting long-term, systemic change. This is a hands-on role with real scope to innovate, grow your skills, and make a tangible difference.

Main Responsibilities

• Deliver engaging and consistent communications across digital, media and campaign channels to support PILC’s profile and impact
• Work collaboratively with colleagues to turn casework, legal work, and campaign activity into clear, accessible, and audience-friendly public communications
• Manage core communications channels, including website, social media, and newsletters, using insight to improve reach and engagement
• Support campaign activity and external engagement, including press, digital content, newsletters and events 

Benefits

• 25 days holiday per year with 7% employer pension contribution, plus additional time off over Christmas when our office closes
• Flexible working around our core hours of 10am – 4pm
• Friendly, collaborative and truly inclusive culture
• Laptop and mobile phone
• Access to our 24-hour Employee Assistance Programme
• Learning and development budget
• Enhanced support when you need it most, including enhanced sick pay and family leave

How to apply

Please complete the application form and equality and diversity monitoring form on our website. Please note, we do not accept CVs. 

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About the job

The role of Families Project Worker involves supporting a caseload of families living in temporary accommodation. The role requires a combination of specialist knowledge and excellent relationship building skills to support residents with varying degrees of mental health, addiction and trauma related issues to engage with appropriate support, improve their experience of temporary accommodation and to access suitable housing solutions.

The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the NHS, Probation Service, local council services and other third sector organisations.

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

Why do we exist?

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
• Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Key terms and conditions

Job Title: Families Project Worker

Hours: 18.75 hours per week

Contract: Fixed Term until 30th June 2027

Normal hrs to be worked: Hours can be spread across Monday – Friday between 9am – 5pm

Location: Brighton

Salary: £30,791 per Annum pro rata

Application Process

To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV.

Deadline for applications is 11:30pm 31st May.

Provisional interview dates will be the week of 8th June.

Responsible to: Families Project Team Lead

Responsible for: None

Key responsibilities

Service Delivery

• Deliver interventions and support for families in a warm, caring and flexible way, including:
  • Supporting them to engage with support services to improve and maintain their physical and mental wellbeing.
  • Assisting them in addressing housing, financial or wellbeing needs.
  • Accompanying them to appointments.
  • Connecting them with appropriate support services such as substance misuse services or food banks.
  • Collaborating with agencies such as the local authority, housing providers and support services to deliver an effective service
  • Maintaining regular contact and a listening ear for the client.
  • Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness.
  • Helping clients to engage in meaningful activities based on their strengths, interests and ambitions.
  • Contribute to team caseload meetings.
  • Use the Inform system to record key work carried out.
  • Carry out the relevant assessment with clients, identifying issues, as well as strengths, and develop a support plan that is reviewed regularly.

Service Development

• Liaise with local partners to improve collaborative working
• Promote and advertise the Justlife service locally
• Provide reports and case studies when requested.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Essential Experience:

• Experience of supporting vulnerable groups (those experiencing homelessness or housing vulnerability, or a comparable client group)

Desirable Experience:

• Experience of working with drug and alcohol dependent adults or those experiencing poor mental health
• Experience of supporting families
• Experience of working with the welfare system
• Experience of working with the housing system

Skills

• Care, empathy and skilled in dealing with emotionally vulnerable service users
• Excellent ability to engage with service users in an empowering manner
• Effective communication; written and oral skills
• Effective administrative and IT skills
• Excellent organisational skills

Knowledge

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
• An understanding of health and safety policies and procedures that aim to keep staff and clients safe.

Personal Attributes

• Commitment to equal opportunities in our service delivery
• High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
• Ability to be self-motivated and work well in a team or as a lone worker

CARIS Families is a small charity that supports homeless families living in hostel accommodation in Camden and Hackney.We run play and learning activities for children aged 0-16 from within 4 hostels in these boroughs, as well as a school holiday day trip programme and an Essentials Bank to ease family hardship.Our services for children aim to reduce the stress on children and parents of living in overcrowded, insecure accommodation, and to put back some of the vital childhood experiences that homeless accommodation deprives children of. 

We are currently looking for a trainee playworker who is looking to build a career working with children to join our dedicated frontline play team.You do not need to have any formal experience of playwork, but you do need to be passionate about working with children and supporting them to achieve their potential, and to be able to demonstrate this through previous work or volunteering experience.

This is an exciting opportunity for the right candidate, offering a rare entry-level role which alongside providing plenty of on-the-job training, will also fully sponsor their training towards the Level 2 Diploma in Playwork following successful completion of the probationary period.

Our new Playworker will: 

Role Description 

• Help to deliver our hostel-based Kids Club’s play session for 0-16 year olds during term time in the London Borough of Camden

• Help to deliver our School Holiday programme during school holidays (in Camden, Hackney and the wider London area) 

• Support the running of our term-time Essential Bank programme, providing free household goods to families in hostels 

• Provide a warm and welcoming experience for children & their families attending CARIS Families’ services

• Engage with children in their play and learning experiences, through staff-led activities and supporting child-led play. 

Person Specification 

We are looking for someone at the start of their career (or a career-changer) who is: 

• Experienced in working or volunteering within a play-based setting, with children between the ages of 0-16.

• Enthusiastic about supporting children in their free play and facilitating adult-led activities that stretch and stimulate children in their development 

• Passionate about improving opportunities for disadvantaged children 

• Understanding of the varied needs of children and their families 

• Good communicators, comfortable with working with a wide range of service users and professionals 

• Able to work well as part of a team.

Salary: £14 per hour 

Contract: 12 months initially, with a three month probation period, and the possibility of extension beyond 12 months subject to funding.Training for the Level 2 diploma will commence after successful completion of the probation period.

Hours:12 hours across three days a week in term time (40 weeks a year), Mondays, Tuesdays and Thursdays.Please note on Kids Club days the working day ends at 6pm.One day a week (8 hrs) in school holidays (12 weeks a year), days variable.25 days per year Annual Leave (pro rata) with an additional week off over Christmas. 

Your pay will be equalized out across the 12 months of the year so you receive a consistent salary each month. 

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

Age UK Kensington and Chelsea’s Memory service provides support for people living with mild to moderate dementia, focusing on living well, providing relevant information on diagnosis and engaging in activities such as memory work.

The service is delivered through a range of channels, including face to face, home visits, telephone and email, through Maintenance Cognitive Stimulation Therapy Groups across the Royal Borough of Kensington and Chelsea.

As well as responding to enquiries and carrying a caseload, the role focusses on continuous improvement of the service by implementing best practices and contributing to the development of more effective procedures to enhance service delivery and client outcomes.

We are recruiting part time - 2 days per week - come and join our fantastic team!

We will be interviewing on a rolling basis, so please don't wait to apply!

Due to the number of applicants we may not be able to respond to all unsuccessful candidates.

We are seeking an experienced HR Manager to work with staff and volunteers at our established Christian recovery charity in Berkshire. You will provide direction, support and oversight on all aspects of HR management, including: recruitment; staff supervisions and appraisals; compliance with employment regulations; training; performance and talent management; grievance, disciplinary, and capability procedures; salary structure and employee benefits; and organisational personnel planning.

We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.

​As a small charity (c. 43 salaried staff and casual workers, plus volunteers), the role will require balancing practical tasks with management responsibilities. For the majority of the working week, you'll be based in the office (a lovely rural setting near Twyford, Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. (Some remote working might also be possible.)

This is a permanent position, full-time or part-time considered. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

To apply, please submit your CV and covering letter, outlining how you meet the requirements of the job description and person specification provided.

We're looking for two kind, compassionate and resilient Support Workers to join our Mental Health Social Care Service in Hackney. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
• Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
• Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
• Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.

Key Responsibilities

Leadership & Income Delivery

• Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
• Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
• Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
• Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.

Funding Applications & Grant Management

• Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
• Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
• Taking direct responsibility for bid and tender preparation and submission.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.

Communications, Marketing & Engagement

• Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
• Ensure all external messaging demonstrates impact, value for money and strategic coherence.
• Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
• Oversee brand consistency and visibility across digital and offline channels.

Internal Collaboration & Income Culture

• Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
• Build organisational understanding that income generation is a shared responsibility.
• Working with services and enabling teams to develop compelling cases for support.
• Equip teams with clarity on how funding, impact and delivery are connected.

Performance, Impact & Governance

• Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
• Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
• Support Board assurance through disciplined performance monitoring and review points.

Team Leadership

• Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
• Recruit, develop and retain high-quality team capability aligned to organisational needs.

Leadership Contribution

• Contribute as a senior operational leader to organisational planning, change and continuous improvement.
• Work closely with the Director of Services on future service design, positioning and sustainability.
• Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
• Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.

Person Specification

Essential Experience

• Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
• Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
• Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
• Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
• Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.

Desirable Experience

• Experience in mental health, wellbeing or community services.
• Experience overseeing communications and marketing functions.
• Experience operating within multi-stream or system-based service environments.

Skills & Competencies

• Commercially and financially astute.
• Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
• Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
• Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.

Values & Behaviours

• Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
• Collaborative, inclusive and trauma-informed approach.
• Commitment to equality, diversity and lived-experience leadership

Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

About the Role

Location: Predominately home based but must be available to travel to London for meetings and attend Trekstock events

This is a hands‑on, relationship‑led role at the heart of Trekstock’s fundraising, with real responsibility and the opportunity to take ownership within a growing team.

You’ll take ownership of key income streams including challenge events, corporate partnerships and supporter care, helping us grow income while delivering a brilliant experience for everyone who supports Trekstock.

You’ll work closely with existing partners such as Fujifilm UK and The National Lottery, while also contributing to the development of future partnerships. This is a role for a confident starter‑finisher who enjoys taking ideas from concept through to delivery and seeing work through with care and impact.

From managing our iconic Trek This City event to building long‑term partnerships with corporate supporters, you’ll play a key role in bringing new people into our community and keeping them connected to our mission. You’ll be trusted to take ownership, build strong relationships, and make things happen in a small but mighty team.

This role is ideal for someone with fundraising experience who’s ready to step up, embrace a challenge, and make a real difference to the lives of young people affected by cancer.

Key responsibilities

Challenge events & community fundraising

• Lead on the delivery and growth of Trekstock’s challenge events portfolio, including Trek This City, London Marathon places and third‑party events
• Recruit, manage and inspire participants and volunteers, supporting them to reach (and smash) their fundraising targets
• Build meaningful supporter journeys for fundraisers and volunteers that feel personal, motivating and on brand
• Work closely with colleagues and volunteers to promote events and bring supporter stories to life
• Monitor performance, income and ROI, spotting opportunities to grow, improve and refine our approach
• Attend and support events, working alongside volunteers on the day (including occasional evenings and weekends)

Corporate partnerships

• Develop and manage relationships with existing corporate partners, including multi-year charity partners
• Deliver engaging, high-quality partnerships that go beyond fundraising
• Identify opportunities to increase income and deepen engagement
• Support pitches, proposals and reporting for new and existing partners
• Ensure partners feel valued, inspired and connected to Trekstock’s impact and misson

Supporter care & fundraising operations

• Deliver excellent supporter care across all fundraising activity
• Manage key admin processes including thanking, banking and donation processing
• Maintain accurate records on the CRM/database (GDPR compliant)
• Support income tracking, reporting and pipeline management

Wider team contribution

• Contribute ideas to grow income and reach new audiences
• Represent Trekstock at events, meetings and networking opportunities
• Work collaboratively across the team to support campaigns and activity
• Stay curious; bringing in new ideas, trends and opportunities

About you

You’re a confident relationship‑builder who enjoys working closely with people and making things happen. You’re organised, proactive and comfortable juggling multiple priorities, and you genuinely care about delivering an excellent experience for supporters and partners. You thrive in a small team and are comfortable taking ownership, spotting opportunities and seeing things through from idea to delivery.

You’ll bring:

• Experience in fundraising (events, community, corporate or similar)
• Strong relationship management and communication skills
• The ability to manage multiple projects at once, from initial idea through to delivery and evaluation
• A self-starter mindset; you’re confident working independently and don’t need a big team around you to get things done
• Experience taking ownership of fundraising products or campaigns end-to-end
• A proactive, solutions-focused approach with the confidence to make decisions and keep things moving
• Experience using a CRM or fundraising database
• Good attention to detail (especially with donations and data)
• Confidence representing Trekstock externally

Nice to have (but not essential)

• Experience managing challenge events
• Experience working with corporate partnerships
• Knowledge of fundraising regulations, GDPR and Gift Aid
• Experience in a small to medium charity or start-up environment

The kind of person who’ll thrive here

• Warm, down-to-earth and great with people
• Happy to roll up their sleeves and get stuck in
• Comfortable balancing big ideas with admin detail
• Motivated by impact and purpose
• Communicates with empathy and authenticity

Benefits

• One duvet day per year
• Health and wellbeing benefits
• An extra day off for your birthday
• Additional annual leave over the Christmas period

Trekstock is committed to building an inclusive team and welcomes applications from people of all backgrounds and experiences.