Customer jobs

As part of an ambitious Business Development team, you’ll work closely with partners from the commercial, not-for-profit and government sectors to plan and implement activities that enable people to report crime without fear.

Reporting to the Head of Business Development, you will work collaboratively, whilst showing initiative and proactivity. Much of the work we do is cutting-edge for the sector and as such, we welcome creativity, curiosity and a solutions-based approach. 

The Account Manager position is very varied – liaising closely with Operations, MarComms and our Data teams and of course, at all times, overseeing and meeting partners, producing reports and writing evaluations. 

You'll find the job pack below, and you can apply via our careers page via the link.

Please note that you must submit both a CV and a covering letter to be considered for this role.

Please ensure that your application reflects your genuine voice and experiences that demonstrate your suitability for this role.

About BoB:

Build on Belief’s mission is to ensure sure that anyone with lived experience of alcohol or drug problems has a place where they can get on-going peer support from others with similar experience – to help them improve their quality of life, health and wellbeing, reintegrate into wider society and benefit the local community.

BoB exists to help people at all stages in their lives to overcome the harm caused by their drug or alcohol use. It does this by combatting loneliness, overcoming stigma, introducing people to positive friendship groups, and providing activities that people find meaningful.

Job purpose:

This is a creative opportunity for someone who wants to make a difference with one of the country’s leading Lived Experience Recovery Organisations for individuals who have or have had a substance use disorder.

The Innovation, Development Fundraising Manager is a new role within the charity. The purpose of this position is to work with the Senior Leadership Team and other staff members to:

· Help develop and fund new activities in our existing services.

· Through the development and modelling of pilot projects, help the SLT with the implementation of our three-year strategy and seek funding through trust and grant foundations for the delivery of the above.

· Collaborate with the Chief Executive to identify and apply for new funding streams that support the work and growth of the charity and build on our current service delivery.

You will seek to develop and diversify the base of supporters and to achieve fundraising targets working with the CEO and SLT, supported by the board of trustees. We want to continue with our local services contracted income but also to develop other income streams, expand our supporter networks and build our sustainability for the future.

The successful candidate will also develop and maintain appropriate relationships with trusts, foundations and their representatives, ensuring the highest quality of stewardship and cultivation of a proactive relationship-based approach to seeking new funding opportunities.

Working as part of a small leadership team and, reporting to the Chief Executive, you’ll capitalise on our success in partnering with some large addiction treatment providers. These have delivered innovative approaches to recovery across London.

With this backdrop, we will look to you to develop and deliver successful plans to diversify and optimise our income as well as developing the tools, processes and internal expertise to ensure sustainability.

The post holder would have the opportunity of working with a passionate, dedicated small central team, with a positive team spirit. There is a high level of commitment to developing this new area of income generation from management and trustees providing the post holder with the opportunity to excel and meet strategic targets. 

Responsibilities and main duties:

o Work closely with the CEO, Board of Trustees, and others in the leadership team to develop and spearhead delivery of a funding and financial plan that will enable delivery of our mission, strategy 2026-29 and delivering our financial strategic objectives.

o Proactively research and develop opportunities from trusts and foundations, developing a funding database and pipeline.

o Working with the CEO and service managers, initializing, and developing projects, producing compelling funding proposals and grant applications, initiating prospect meetings, and confidently pitching new funders to successfully convert prospects to funders or donors.

o Work with the leadership team and local service managers, and volunteers to fundraise local community support activity in the areas we operate in.

o Explore and test new fundraising approaches (such as events and corporate) to further grow and diversify income,

o Research and implement the introduction of a suitable CRM system to maintain accurate records of all fundraising activity (including contracted income), providing high quality reports to the leadership team, CEO and trustees, and to develop a data led approach to future fundraising.

o Manage and monitor ongoing funder reporting, ensuring that effective records of grant/funding bids and their conditions are kept and strictly adhered to by project leads, and that interim and end of project reporting is completed to a high standard, consulting with project leads where appropriate.

o Build and sustain strong relationships with a broad range of funding individuals and organizations, using a wide range of appropriate stewardship approaches to develop and retain their support for Build on Belief.

o Stay informed of existing and new fundraising legislation and ensure all fundraising activities are compliant with the Code of Fundraising Practice and all other statutory obligations, maintaining and communicating internal policies as appropriate.

o Actively instill an organizational culture of fundraising, ensuring that everyone in the organization, including our trustees, understands and contributes to our fundraising strategy.

o Develop a good working knowledge of the charity’s activities, our approaches to addiction and recovery and some of the wider evidence base to tackle addiction and dependency to represent BoB authoritatively to supporters and external audiences.

Experience

o Experience and proven record of soliciting, managing, and securing income from trusts and foundations, corporates, and/or major donors.

o Experience of developing successful grant applications and proposals for support to trusts and foundations.

o Digital fundraising fluency including experience of using and/or developing a CRM system to support fundraising activities and understanding of digital fundraising approaches.

Knowledge

o Strong understanding of the current UK charitable funding landscape including excellent knowledge of charitable grant giving organizations.

o Knowledge of fundraising best practices, regulation, and policies.

Skills and personal attributes

o An outstanding written communicator with the ability to absorb and synthesize complex information and translate this into compelling written cases for support.

o Excellent interpersonal and relationship management skills with the ability to relate to, influence and persuade internal and external stakeholders at all levels.

o Ability to prioritize a demanding workload and a committed approach to achieving results and targets under time pressure.

o To learn and evaluate creative approaches and to remain resilient in the face of setbacks.

o Well-developed organizational and planning skills, able to develop ideas and concepts into effective action plans and then deliver them.

o Strong empathy and commitment to helping those with adverse histories and lifestyles, drawn from their own lived experiences, aspiring to inclusion, diversity, and equity.

Benefits

Along with a competitive salary and an opportunity to work alongside an inspiring team of people with lived experience, we can offer:

o 28 days annual leave (plus bank holidays)

o Flexible working and hybrid/home working 

o Support with training, professional growth and development.

o Enhanced statutory benefits.

How to apply

Please send us your CV with a covering letter by FRIDAY 20th February 2026 @ 5PM. 

Recruitment process

Stage 1: Application closing date Friday 20th February 2026 by 5pm.

Stage 2: Shortlist notification to candidates: w/c 23rd February 2026.

Stage 4: Shortlist interviews in person London, Earls Court w/c 2nd March 2026.

Stage 6: Notification 9th March 2026.

You can let us know as part of your application if you require any adjustments or support through the recruitment process.

If you do not exactly fit all the criteria but have relevant experience and passion for the role that could make you a great candidate, we would still love to hear from you.

We promote inclusion, diversity and equity throughout our recruitment process and in our workplace. We welcome your application regardless of age, caring responsibilities, disability, ethnicity, gender, gender identity, marriage and civil partnership, religion or belief, sexual orientation and lived experience of addiction.

Description

Salary: £85k-£90K DOE

Hours: 37.5 per week

Reports to: Director of Policy and Oversight

Location: Harlow, Essex. Regular travel required to London and Scotland. Harlow is Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. Regular travel to London and Scotland is required including Government meetings.

About the role:

Lead the Scheme Oversight function to ensure the Motability Scheme consistently delivers choice, value for money and excellent customer service for disabled people. The role includes setting the Oversight strategy, developing the Scheme’s performance management framework, reporting on performance to internal/external parties and assisting/managing key stakeholder relationships across Motability Foundation, Motability Operations and Government departments. 

What you will be doing:

Policy and Planning: 

• Monitor UK Government policy and proposals with material impact on the Scheme; coordinate Motability’s position and implications for Oversight. 

• Lead annual Oversight strategy refresh and contribute to Motability’s Strategic Plan. 

• Chair (or deputise for Director at) Scheme Oversight governance forums and ensure well‑prepared agendas, papers and decisions flow to Governors and SOC. 

• Undertake ad hoc projects to develop Motability or Scheme services as required. 

Governance & Performance Monitoring: 

• Manage the contractual relationship between Motability Foundation and its service providers in a collaborative manner. 

• Own the Oversight performance framework (KPIs, targets, thresholds) and coordinate performance reporting activities to provide monthly updates to key stakeholders. 

• Lead operational reviews of Motability Operations’ delivery, commissioning deep dives where issues or opportunities are identified. 

• Sponsor customer satisfaction and experience measurement across Scheme services, ensuring findings inform improvements. 

Leadership: 

• Act as a liaison between Motability Foundation and Motability Operations, ensuring collaborative & effective oversight. 

• Own key relationships within the Motability Operations executive leadership, Motability Foundation 

• Board and key Government officials. 

• Build a high‑performing oversight team culture of openness, integrity, and collaborative challenge; set and monitor KPIs. 

Your experience:

Must haves:

• A successful track record at senior executive level. 

• Experienced in strategic planning and performance management within a customer focussed organisation. 

• Experience of working with Government departments or regulators. 

• Experience in negotiating and managing commercial contracts. 

• High level of financial and analytical skills. 

• Knowledge of qualitative and quantitative performance standards. 

• Experienced in preparation of complex reports. 

• Awareness of current government including European, economic and business issues. 

• Strong communication skills, written, verbal, presentation. 

• Inspirational individual, passionate about customer service. 

• Strong planning skills. Commercially astute. Thoughtful. 

• High level influencing skills, with excellent team skills and the ability to build strong relationships with stakeholders. 

• Understands the importance of personal mobility for disabled people. 

Nice to haves: 

• Experience within automotive or consumer finance businesses. ·

• Previous experience with consulting or advisory role. 

• Understanding of consumer credit and the economics of car financing (leasing and hire purchase). 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Benefits

Who are we?

We are building a future where all disabled people have the transport options to make the journeys they choose.

We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

Why choose us?

We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries.

We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving.

We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff.

We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum.

A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include:

• 26 days annual leave, plus the option to buy/ sell up to five days.
• One wellbeing day for extra flexibility.
• Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
• Life Assurance of four times your salary.
• Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
• Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
• Enhanced Parental Leave, including Adoption Pay.
• Free parking, EV charge points and a minibus service to/from the town centre and train station.
• Fresh fruit, breakfast snacks, and a Dress for Your Day dress code.
• Learning and development opportunities to help you grow.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities.

As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.

To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates. 

Senior Groups Coordinator

 

£32,440 gross per annum, 35.5 hours per week

The role

This role is part of the Student Activities department working collectively with colleagues delivering the Guild’s student groups, societies, activities and volunteering work as part the Engagement Directorate.

The Senior Student Groups Coordinator will supervise, develop and support staff to deliver the Student Activities departmental plan. Acting as a role model for the required standard of values, behaviour and performance, they will help to create an inclusive and engaging environment for all.

This role will supervise the Guild’s activity supporting students to participate in the student-led activities and activities to maximise their enjoyment, potential and sense of community. 

This role will ensure the effective administration, training and support for events/initiatives and support for activities to plan for the year, attract members and deliver their activities.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented activities to find a comfortable place here.

The Benefits

We offer great benefits including:

· 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).

· Full sick pay from the moment you start working for us.

· A comprehensive suite of basic training for all employees which includes Equality &  Diversity, Mental Health Awareness and Data Protection

· Discounted membership rates at University of Birmingham Sport & Fitness

· The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary

· A range of wellbeing benefits

We are a Times 100 / Best Companies To Work For employer and in our most recent staff survey (June 2022) 89% of our staff said they are proud to work for this organisation.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

Closing date for applications: Thursday 12th February 2026, 9am.

 

Please note interviews are provisionally expected to take place w/c 23rd February 2026

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Supporter Engagement Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 - £40,357 per annum
Contract Type: Permanent
Hours: Full-time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight.

This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income.
• Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value.
• Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity’s brand.
• Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency.
• Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement.
• Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints.

To be successful in this role you will have:

Experience & Knowledge

• Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility.
• Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement.
• Strong understanding of direct marketing principles across both offline and digital channels.
• Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis.
• Experience managing third-party suppliers and working collaboratively with internal teams.
• Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment.

Skills & Abilities

• Self-sufficient and confident, with the ability to take ownership of complex deliverables.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written communication skills, with the ability to produce compelling, supporter-focused copy.
• Strong analytical skills, with the ability to interpret data and turn insight into action.
• Highly organised, with strong attention to detail and accuracy.
• Proactive and creative problem-solver with a continuous improvement mindset.
• Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes.

Personal Attributes

• Supporter-first approach with a genuine passion for building long-term relationships.
• Collaborative team player who can also work independently with minimal supervision.
• Positive, flexible and adaptable in a fast-paced charity environment.
• Confident decision-maker within agreed strategic and operational boundaries.

Desirable

• Degree-level education or equivalent professional experience.
• Full driving licence and willingness to support wider charity activity if required

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you.

Closing date: 9th February 2026 at 5pm
Interview date: from 16th February 2026
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
No agencies please.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

In-Memory & Legacy Manager

• Hours: Full-time, 37.5 hours per week (flexible working available)
• Location: Hybrid (2 days in our office in East Oxford, OX4 1RW)
• Salary: £37,001 - £43,500 per annum
• Closing date: 25th February 2026 at 12 noon
• Interview date: 4th March 2026 (in person)

Are you passionate about building meaningful relationships and creating lasting impact?

We’re looking for an In-Memory & Legacy Manager to join our Fundraising team at a pivotal time in our charity’s journey. This is a brand-new role within our Income Generation Directorate, designed to lead the delivery of our in-memory fundraising programme and support the implementation of our new legacy strategy. You’ll play a key role in shaping how we engage with supporters who give in memory of loved ones and those considering leaving a gift in their will.

What you’ll do:

• Develop and deliver our in-memory fundraising strategy, including events and campaigns.
• Champion exceptional supporter stewardship and create tailored supporter journeys.
• Support the rollout of our legacy strategy, increasing engagement and pledger numbers.
• Collaborate across teams to embed legacy messaging and in-memory opportunities throughout our fundraising activities.
• Manage relationships with key stakeholders, including funeral directors, solicitors, and financial advisors.

What we’re looking for:

• Experience in in-memory fundraising and/or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent relationship-building and communication abilities.
• Knowledge of fundraising regulations, GDPR, and best practice.
• A creative, proactive approach and enthusiasm for working in the charity sector.

Why join us?

You’ll be part of an ambitious team with a bold five-year strategy and a commitment to putting supporters at the heart of everything we do. This is an exciting opportunity to make a real difference and help grow sustainable income for our vital work.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Trust Fundraising Support Officer

Hours: Part-time (14 – 17.5 hours per week)

Location: Hybrid working

Salary: £26,000 – £29,000 (Pro Rata)

Contract: Permanent

DBS: A basic check will be required

About Us

​At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

​As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!​

About the Role

We are currently seeking a Trust Fundraising Support Officer to join our growing fundraising team. 2025 was our best year yet for income and this role is pivotal in helping us to take the next step in further growing our income.​

This new role will play a key part in delivering funding from Trusts, Foundations and other Funders across the UK, supporting the Senior Trust Fundraising Officer to maximise our income. You will be responsible for making small-scale grant applications, and for growing our grants portfolio through identifying new funding opportunities.​

There will be a range of projects to work on, providing vital support to ensure that we are increasing the number of warm Funders who regularly support the charity.​

Your key responsibilities will include:​

• Build up a strong pipeline of prospective Funders by researching Trusts that align with Epilepsy Action’s vision and strategy.
• Secure income from small-scale charitable Trusts, Foundations, and other Grant Makers to meet individual and team targets.
• Ensure timely thanking, updates and reporting for all Grants and Donations from our rolling programme of applications.
• Use data in the CRM to analyse trends and identify opportunities.​

At Epilepsy Action, we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

About You?

We are looking for a dedicated fundraiser who has:​

• Experience in using specialist fundraising research tools.
• Proven communication, writing and editing skills.
• Proven experience of securing Donations, Grant income or new business.
• Familiarity with CRM systems and digital tools.
• Organisational skills is detail-oriented, and able to work to tight deadlines.​​​

Interested?

If you are interested, click apply and you will be redirected our careers site to complete your application.

Closing Date: 9am on Monday, 9th of February 2026

Informal Chat: Week commencing 16th of February 2026

Interviews: Monday, 23rd of February 2026

Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.​

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

About the role:

ELMS is a specialist mental health service in Leyton supporting adults living with long-term mental health conditions to remain well, connected to their communities and out of hospital. Made up of an office base, four supported houses, a small floating support offer and a structured day programme, ELMS provides longer-term accommodation rooted in stability, trust and continuity.

As Night Concierge, you’ll be the steady presence that holds the service overnight. From 10pm to 8am, you’ll be the first point of contact for residents, the guardian of the buildings, and the calm voice on the end of the phone when reassurance is needed. You’ll take responsibility for the ELMS duty phone, offering grounding, clarity and emotional containment to residents who may need support during the night.

This is a role with quiet impact. By maintaining safety, responding proportionately to concerns and providing a consistent, compassionate presence, you’ll create the conditions that allow residents to rest, recover and continue building their lives. It’s work that requires patience, professionalism and sound judgement — and makes a real difference, even when things are quiet.

About you:

• You bring experience of supporting adults with long-term mental health needs, or working in related support or care environments.
• You’re calm, grounded and reassuring, even in uncertain or emotionally charged situations — especially when supporting people by phone.
• You’re confident working independently overnight, with good judgement about when to act and when to escalate.
• You understand the importance of clear boundaries, safety and proportionate responses, while still being warm and person-centred.
• You’re organised and reliable, with strong written skills and the ability to record and hand over information clearly and accurately.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 1st February at midnight

Interview date: Tuesday 10th and Weds 11th February at our SHP service in Leyton

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Wildlife Fundraiser

No experience necessary!

Ready for a Role that’s Rewarding, Challenging - and Never Dull? Are you passionate about nature? Do you have the confidence to strike up conversations with strangers and inspire them to take action?

If you're looking for a job that’s meaningful, dynamic, and gives you a story to tell every single day - this might be exactly what you’re looking for.

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

We are currently recruiting for Fundraisers in Stevenage. Please only apply if you are within 15 miles of this location or surrounding towns.

Position: Wildlife Fundraiser Stevenage

Ref: JAN20260863

Location: Stevenage

Salary: £25,847.00 - £27,549.00 per annum

Contract: Permanent

Closing Date: Sun, 8th Feb 2026. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

This is not your average 9-5.

Each day you’ll:

• Use your company van (with fuel and parking covered) to travel to venues in your area.
• Set up an eye-catching, informative fundraising stand.
• Engage members of the public in meaningful conversations about conservation.
• Inspire them to become members through regular direct debit support.

You’ll be a visible, passionate ambassador for nature - often outdoors, often on your feet, and often outside your comfort zone. This role takes grit, resilience, and the ability to bounce back after a tough day. But for those who thrive on purpose and people, it can be deeply fulfilling.

We’ll Set You Up for Success

• Full training provided - no wildlife knowledge needed!
• Salary-based role (not commission-based) with set income stability.
• Company van included for business use, with all expenses covered.
• Generous 34 days annual leave (incl. bank holidays), plus sabbatical opportunities

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.

About You

What we need from you:

• A passion for people and a belief in the power of conservation (we’ll teach you the rest!)
• Resilience: the ability to face rejection and keep going with positivity.
• Confidence speaking to strangers and working towards clear targets.
• A full UK driving licence.
• Availability to work 3 out of 4 weekends in any given month.
• Willingness to travel up to an hour from home each way every day.
• Comfortable working outdoors and often alone.
• Fundraising, sales, or customer service experience.

Induction and training provided at RSPB HQ, Sandy, Bedfordshire (travel and accommodation is covered).

Please note, you will be required to travel to the HQ in Sandy, Bedfordshire during your induction. For a full list of induction dates please refer to the attached recruitment pack. We will cover all associated costs for travel and accommodation. Full training and support will be provided.

If you’re looking for more than just a job - something that challenges you, inspires you, and lets you make a real-world impact - apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'. Please use the cover letter section in the application form to tell us why you are best suited for this role.

Additional information

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor once you click to apply.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation.

About The Role

This is a casual Retail Assistant role, supporting the day-to-day running of the retail offer and helping to create a welcoming experience for visitors. Being a casual role means hours are offered on an as-needed basis rather than being fixed each week, making it a great option if you’re looking for flexibility or want to fit work around other commitments. Shifts are available across all seven days of the week, and you’re free to choose when you’re available.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.

You’ll be part of a friendly, customer focused team, helping visitors feel supported and making sure the shop is well presented and running smoothly. The role is varied and hands on, from assisting with purchases and answering questions, to supporting stock replenishment and working alongside volunteers. You’ll also act as a positive ambassador for the site, promoting activities and products in a way that feels natural and welcoming.

We’re looking for people who enjoy working with the public, communicate well and stay calm when things get busy. You don’t need to have done this exact role before if you bring strong customer service skills, a positive attitude and a willingness to learn, we’d love to hear from you. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive and supportive working environment.

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. We offer a fully flexible working pattern, with hours available across all 7 days of the week.

Employee benefits include -

- Employee Assistance Programme (EAP)
- Pension scheme subject to eligibility
- You are entitled to 28 days’ holiday per holiday year, including bank and public holidays. Your entitlement will be calculated on a pro rata basis, depending on the number of hours that you work.
- Annual leave should be used in the year it is accrued.
- Uniform will be provided (where applicable).

About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.

In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Location: Onsite in Marylebone
Contract: Fixed-term contract until 2027
Hours: Full-time
Salary: £56,000 per annum

Prospectus is delighted to be supporting our client in their search for a Senior Facilities Manager. The organisation is a renowned, music specialist higher education institution based in Central London, searching for an experienced and proactive professional to lead estate management operations and ensure the smooth running of facilities on a day-to-day basis.

Responsibilities

• Lead delivery of the Estates strategy, overseeing all operational facilities management and ensuring excellent customer service.
• Manage operational teams, service providers, and contractors across soft services, hard services, M&E, fire, telephony, and security.
• Oversee security operations (access, keys, CCTV, security staff) and act as the out‑of‑hours emergency contact.
• Maintain responsibility for key licences, the asset register, and Health & Safety compliance.
• Monitor external contracts, procurement, budgets, and supplier performance to ensure value for money and best practice.
• Manage contract documentation, operational processes, and Estates‑related project work.
• Drive continuous improvement and carry out additional duties as required by the Director of Finance.

Requirements

• Recent experience in a similar role, ideally within the higher education or not-for-profit sector.
• Excellent operations, project, and estate management knowledge, including ability to oversee multiple sights and engaging suppliers/contractors.
• Ability to make quick decisions with significant impact., and take ownership of decisions to successful resolution.
• Proactive nature and strong attention to detail.
• Confident managing teams and supporting professional development.
• High quality communication and interpersonal skills.

Applications will be reviewed on a rolling basis so please apply ASAP and submit your CV in Word format. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

The Fundraising Officer will play a key role in the Fundraising and Communications team driving income from Events & Community as well as assisting with wider income generation and supporter care activities.

We are a small but mighy team at Doctors of the World UK. Our vision is of a world in which people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. As well as running medical programmes across the globe we also support people excluded from healthcare in the UK and advocate for their rights. 

Interviews will be held on Friday 20th February.

We are looking for a temporary events officer for a passionate and collaborative disability charity. You will manage an agreed portfolio of fundraising events, taking place throughout the year. You will also provide high levels of supporter care.

This is hybrid role with 2 days a week in the London office and you will be needed until they recruit for the permanent role.

The Role
Lead on the delivery of a number of events from the agreed portfolio; both owned and third party events. Responsibilities to include researching an events feasibility, planning, marketing, recruiting participants, and evaluation. Providing high levels of supporter care and ensuring income and expenditure targets are met or exceeded for each event.
Where required, assist with developing business cases for new events, by following the established approval process, and evidencing your case with supporter-led insight, market research and financial and non-financial KPIs.
Work closely with colleagues in marketing, press and PR in producing and implementing a marketing and PR plan for all events within remit, including researching and developing publicity plans for individual events and contributing to the development of any printed materials, web content and social media.
Prepare and manage personal budgets, always looking for ways to increase income streams and decrease expenditure Manage relationships with internal,external suppliers, event providers and key stakeholders to ensure efficient event delivery and added value for participants.
Ensure that all challenge events are contracted, adhere to the law and that adequate health & safety measures are in place.
Supervise volunteers where necessary, both in the office and at events.
Work closely with colleagues on the development and implementation of a recruitment stewardship plan, including first contact, fulfilment, correspondence and administrative systems, to ensure maximum supporter satisfaction, income and retention.
Build long term relationships with supporters by creating a first class supporter experience, having regular contact through email, social media and telephone conversations.
Working with the Data team, implement communication plans for supporters to ensure that they are receiving the highest levels of support.

The Candidate
Experience of working within a fundraising, Supporter care, marketing or customer service environment
Experience in event organisation
Customer relationship management experience including database management
Experience of executing marketing and communications plans through traditional and new media
Experience of working with agencies and suppliers
Familiarity with Microsoft packages (Word, Excel, Outlook, Powerpoint)
Familiarity with social media channels (Facebook, twitter, Instagram)

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Kitchen Chef

We're looking for a kind, compassionate and resilient Chef to join our Homelessness Social Care Service in Westminster.

£12,603.50 per annum, working 17.5 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room
• To prepare and cook meals for residents according to agreed menus
• To ensure that meals are provided on time in accordance advertised meal times
• To ensure food kitchen hygiene meets a high standard at all times
• To ensure that all meals are appropriately presented and served
• To monitor all kitchen staff in safe methods of working with equipment and machinery

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:

• Holds a level 3 food safety certificate

Desirable:

• Previously worked in a kitchen environment

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.