Customer service management jobs

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol-based charity supporting women to move from crisis and trauma towards independence in the community. We are looking for an organised and proactive individual to take on the role of Support Team Assistant and play a crucial role in the smooth running of the charity and its core functions.

The Support Team Assistant will be part of One25’s friendly and skilled Organisational Support Team (OST) who together manage the charity’s administration, finance, HR, IT and premises, ensuring that One25’s systems are efficient and effective, and that staff work in safe and well-run premises.  This is a generalist role that would suit someone who is flexible, who thrives on variety and who enjoys finding solutions for things. This role would also serve as a good introduction for those looking to move into charity sector operations and administration. 

As the Support Team Assistant, you will have your own responsibilities, but you will also work closely with other team members across all aspects of the team’s work.  The successful candidate will be a team player who is proactive with a can-do, solution focussed approach, will possesses good interpersonal skills, will be organised with good attention to detail, and be able to use their initiative.  Above all though, they will be excited about working in a role that equips the One25 and its employees and volunteers to provide the best possible services to the women we work with.

Please refer to the job description for more information about the responsibilities in the role. You are also welcome to attend our online Ask Us Anything session on 2 April at 12:00 to find out more.

“When I first came through the doors, I remember being made to feel welcome, and I felt safe. At last, I knew I wasn't alone. I wouldn't have my flat without being supported when I was homeless. One25 has helped me throughout my addiction and what goes with it.“ – One25 Service User

At One25 we seek to imbed our values into the daily work and activities of One25 employees and volunteers. We are looking for candidates who understand, demonstrate and apply our workplace values:

· Compassion – we care

· Justice – we fight for change

· Learning – we grow together

These values reflect the way that we work with and for the women, each other, partners and within society and its systems.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Basic DBS disclosure will be required.

Benefits: Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.

Enhanced company sick pay

Enhanced maternity, adoption and paternity/partner pay

Access to Employee Assistance Programme

Access to HSF Health Plan

Mental Health Champions & EDI Allies

Reflective practice sessions

Cycle Scheme

Opt-out pension scheme.

One25 are currently trialing a 4 Day Week. This means that staff work 20% less for the same salary following a successful probation period. It is a pilot and a decision about its continuation will be taken in May. With this in mind, we are highlighting it as a potential benefit, but not guaranteed.

Ask Us Anything session:   2 April at 12:00pm (online)

Closing Date:  Monday 13 April at 09:00am

Interviews: Tuesday 21 and Wednesday 22 April

Expected Start: As soon as possible  

Head of proposition development

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We are looking for a Head of Proposition Development to join us on a six month fixed term contract, to lead the creation of compelling, strategic fundraising propositions that will help Sense secure significant funding across multiple income streams. This is a full time, hybrid role working 2-3 days on site at our offices in Kings Cross, London.

Working across a large and complex organisation, you will collaborate with fundraisers, programme leads and senior stakeholders to develop clear and powerful narratives about our work. You will translate our strategy into fundable opportunities and persuasive cases for support, ensuring our fundraisers have the tools they need to secure transformational funding.

You will also establish strong impact tracking and reporting frameworks, enabling us to demonstrate the difference our supporters make and strengthen long-term relationships.

This role offers the opportunity to work across the organisation, bringing together strategy, storytelling, data and impact to help grow sustainable income.

Key Responsibilities

• Develop compelling cross-organisational fundraising propositions aligned with Sense’s strategic priorities.
• Translate complex programmes and budgets into clear, persuasive cases for support.
• Work closely with fundraisers and programme teams to identify fundable projects and opportunities.
• Create toolkits, collateral and resources to support high-quality fundraising proposals and pitches.
• Develop frameworks for impact reporting and stewardship, ensuring we clearly demonstrate the difference supporters make.
• Lead cross-functional projects and collaborate with teams across the organisation.
• Track and analyse proposition performance to optimise fundraising outcomes.
• Develop engaging storytelling and supporter-facing content that resonates with a range of audiences, from individual donors to major funders.
• Ensure compliance with fundraising regulations and organisational policies.

About You

We’re looking for a creative and strategic communicator who can turn complex programmes into powerful and persuasive fundraising propositions.

You’ll be highly organised, collaborative and comfortable working across multiple teams to bring ideas to life.

You will bring:

• A proven track record of developing transformational fundraising propositions, ideally within philanthropy, major gifts, trusts & foundations or corporate partnerships.
• Exceptional writing, editing and presentation skills.
• Strong storytelling ability combined with analytical thinking.
• Experience translating complex programmes and budgets into clear, fundable propositions.
• Strong project management skills and the ability to manage multiple priorities.
• Experience developing impact reporting frameworks and stewardship materials.
• Excellent stakeholder engagement skills and the ability to influence across teams.
• Experience with CRM systems (ideally MS Dynamics) and strong data analysis skills would be advantageous.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Ladywood Community Lead

Salary £27,583 per annum pro rata 

21 hours per week (flexible)

25 days annual leave pro rata + contributory pension scheme

Birmingham Settlement is seeking an enthusiastic and community-minded individual to join our Neighbourhood Network Scheme team as Community Lead. Working as part of the NNS team, you will be on the ground in Ladywood mapping local assets, building partnerships, identifying gaps in provision, and championing co-production and citizen voice. You will directly support Birmingham City Council's prevention-first approach to adult social care. Your focus will be on adults aged 18-49 living with long-term disabilities, ensuring they can access community-based support and lead happy, healthy and independent lives.

Alongside this, you will support local organisations through small grant applications and the wider capacity-building programme, whilst representing NNS across community events, steering groups and citywide forums, as detailed in the job description.

This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website.

For an informal conversation about the role, call or email Malwina Chrobakiewicz.

 For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH. 

Closing date:  Tuesday 7th April 2026 at 5pm

Interviews: Tuesday 14th April 2026

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Community Employment Consultant

We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners.

Position: Community Employment Consultant

Location: London, Hybrid

Salary: £30 - £35k per annum

Contract: Permanent, full time 37.5 hours per week

Closing Date: Thursday 2nd April

About the organisation:

This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by:

• Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team.
• Take employers into prison to interview Candidates. Some job offers are made there and then.
• Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment.

About the role:

As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates.

Key responsibilities include:

• Build strong relationships with the relevant prison staff.
• Support the Head of the Inside Job programme to engage employers and plan monthly interview days.
• Develop relationships with local and national employers and to promote the service and create employment opportunities for participants.
• Work with the team to develop and implement a strategy to identify and target local and national employers.
• Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations.
• Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support.

About you:

To be successful in the role of, you will need the following skills and experience:

• Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role.
• An empathetic and understanding approach when working with Candidates.
• A good understanding of the barriers faced by people with convictions in accessing employment.
• An interest in employment, The Local Labour Market and Industry trends.
• Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.
• Strong administration skills with IT (MS Office) and well organised.
• You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.

Although not essential, experience of Recruitment or Case Management would be desirable.

In return:

As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking.

The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system.

Recruitment Process:

Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population.

Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team.

Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview.

Step Four: As a final part of the process, you’ll be invited into the office for coffee with the team in London.

Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP

Transform Lives as a Face-to-Face Charity Ambassador

From £15/hour + Performance Bonus

The Hive Linq - Hours: 25-30 hours per week (Full-Time)

Contract: Permanent, Direct Employment

Location: Across the UK (within ~50 miles of your home)

Join a Movement with The Hive Linq

Are you ready to use your fundraising skills to make a real impact? At The Hive Linq, we partner with some of the UK’s most inspiring charities, securing long-term support through authentic, premium face-to-face conversations.

We don’t just raise funds—we build lasting relationships in places like train stations, festivals, and events. This is your chance to join a passionate team—and grow with them.

Why Become a Bee?

When you join us, you’re joining a nationwide network of bold, ethical fundraisers—our Bees. You’ll belong to a supportive community that thrives on success, shares best practices, and takes pride in making a difference.

We also offer flexibility for those who love independence—whether you prefer door-to-door, venue, or solo street fundraising close to home.

The Role: Your Impact Starts Here

As a face-to-face ambassador, you’ll be the face of our charity partners, sparking conversations that lead to lasting support. Every day, you’ll have the chance to:

Fundraise in premium locations—train stations, festivals, events

Engage with the public through genuine, compliant conversations

Work independently or in a supportive team environment

You’ll be fully supported with training, tools, and a team that always has your back.

Who You Are

You’re a confident, driven fundraiser with a passion for ethical engagement. You thrive on connecting with all kinds of people and building trust.

You will have:

Ideally, 2+ years of face-to-face fundraising experience

Exceptional communication skills—natural, human, and relatable

Resilience—bounce back from rejection with a positive mindset

Flexibility—comfortable working within a ~50-mile radius (driving preferred)

A passion for values—you care about compliance, quality, and leaving a positive legacy

What You’ll Get

We believe in rewarding talent and offering security:

Direct employment—a permanent contract, not agency work

£15/hour guaranteed for a 25 - 30 hour week (flexible options)

Performance bonus—rewarding excellence (details at interview)

Holiday pay—paid annual leave (pro-rata)

Full support—tools, training, and a team that champions you

A vibrant culture—ethical, inclusive, and impactful

The Hive Network—a UK-wide community of dedicated Bees 

Ready to Lead Change?

If you’re an experienced fundraiser looking for a secure, well-paid role with a purpose-driven team, we want you.

Apply today—send us your CV and a brief note on your fundraising success, and let’s make a difference together.

Job title: Head of Principal Gifts
Employer: Imperial College London
Salary: £69,365 to £79,257 per annum
Location: White City, London W12 (Hybrid)

About the role:

Are you a fundraiser looking for a new challenge at the highest levels of philanthropy? Are you looking to transition into the field of principal gifts?

Here at Imperial College, we are recruiting a Head of Principal Gifts to join our brilliant and growing team. This is a new position, part of an expansion of our Advancement Division.

What you will be doing:

As Head of Principal Gifts, you will play a transformative role in securing the philanthropic investments that drive groundbreaking discoveries, life-changing innovations and sustainable solutions. Your work will directly impact fields critical to shaping the future – from climate resilience and AI to global health and business innovation. You will have the opportunity to work with amazing colleagues driven to tackle some of the most difficult problems facing society. 

At Imperial, philanthropy has the power to change lives. In this role, you'll be at the heart of that - cultivating relationships with high-net-worth individuals and like-minded stakeholders, and helping drive our most ambitious fundraising and alumni engagement campaign to date.

Working closely with the Director of Development: Principal Gifts and Global, you'll lead on gifts that are genuinely complex and career-defining in scale.

What we are looking for:

We're looking for someone entrepreneurial and ambitious: a natural relationship-builder who thrives in complexity, navigates ambiguity with confidence, and knows how to bring the right people together at the right moment. If that sounds like you, we'd love to hear from you.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Further Information

This is one of two exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following role:

• Head of Global Development, Asia

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Closing date: Midnight on Thursday 16 April 2026.

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

Imperial is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.

No agencies please.

We have an exciting opportunity for a Caseworker (known internally as an ASB Victims' Champion) to join the Victim Support team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This role is based in Rumney Police Station, Cardiff with the opportunity for hybrid working. Travel within the local area will also be required. As a ASB Victim' Champion you will:

• Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area.
• Recruit and manage a base of volunteers to help deliver the service.
• Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
• Promote awareness of the service and driving referrals.

You will need:

• to work constructively with groups and individuals in the community
• to work proactively to recruit volunteers
• the ability to lead, motivate, supervise & support a team of volunteers
• to deliver coaching and training as appropriate to volunteers
• the ability to think strategically & plan ahead
• Able to deliver direct services to a client group
• good interpersonal skills appropriate to the support of people in crisis
• to be able to communicate effectively in writing and verbally with a wide range of people
• an organised, methodical & dependable approach to work
• the ability to prioritise & deal with competing demands
• to work without direct supervision, demonstrating a high level of self-management, motivation & determination
• Able to apply problem solving techniques

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role to provide maternity cover for up to 1 year working 30 hours per week covering Medway Magistrates Court .

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

We recognise the value of social media in communicating with all our audiences; whether unpaid carers or their friends and families, employers, politicians, service providers, supporters and all those people who may become a carer for a partner, family member, friend or neighbour and will need information, support, and to know that there are people working to make their lives better.

This role works with colleagues across the organisation - but also in partnership with external organisations and agencies, with targets set for engagement (and other indicators of the success of our campaigns). We're working on multiple campaigns simultaneously; whether that's Carers Week, campaigns to influence changes to the law to better support carers, encouraging unpaid carers to join us as members, updating on activities in the devolved nations or getting people to fundraise for Carers UK. And we use a mix of owned, earned and paid communications to drive engagement in a challenging and crowded environment in order to get our messages to cut through. It's a busy, but varied role, in a supportive and collaborative team.

About you

Working within the communications and marketing team, you'll be confident in managing our social media accounts (we have many), ensuring we're using platforms to get our messages out to both wide and targeted audiences with engaging and timely content.

You'll be happy using tools for social listening, interacting with our audiences and building our reach. You'll be familiar with key metrics for social engagement and will be reporting back to colleagues and other stakeholders - and using this data to constantly improve our communications.

You'll be skilled in writing longer form content for our members' magazine, Caring, proof reading articles, posting content on our websites, creating graphics and making sure our content is engaging, audience focused and dynamic. Oh, and you probably know your way around an emoji set and are not scared of a well timed pun. We're a small but effective communications team and pride ourselves on getting stuck in and supporting each other when we need to deliver big on fast moving projects, so you'll need be able to juggle lots of demands while recognising the importance of always hitting deadlines.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Tuesday 7 April.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

We are recruiting a Drugs Education Coordinator (Scotland) to join our team. This role will involve the coordination of DSMF drug education in Scotland, based in the Grampian region, working with the senior leadership team to develop provision regionally and more widely.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol, with a good understanding of substance use and particularly its physiological, psychological and social impact
• have experience of project coordination, with excellent organisation skills
• be a skilled and effective communicator, both in writing and orally, with a wide range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working remotely as part of a small and busy team

The Job description and person specification are available below. Please click 'How to apply' to view the application form.

Please share with anybody you think might be interested in joining our brilliant team!

Interviews are likely to be held the week beginning 11th May 2026. 

We are looking for a resilient and dedicated person to join our new specialist high risk domestic abuse service as an Child and Young Person Independent Domestic Violence Advocate (CHIDVA).

This role is a full time, working on a hybrid basis with two days per week from our office in Boscombe. Due to the nature of the role, regular travel across the Dorset county will be required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a CHIDVA you will provide high quality support to children and young people who have been subjected to domestic violence and abuse. You will deliver and provide support in five key areas to support children and young people to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities:

• You will provide appropriate non-therapeutic support to children, young people and their families via their preferred contact method.
• Undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• Use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• Liaise with the police, social services, CPS, schools, colleges and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• Provide information to children & young people to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of children and young people are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited CHIDVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has on children and young people.
• Experience of working with children and young people including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate with children, young people and their families
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

You will be building great relationships with our Corporate members and involving them with the work of the trust and inspiring them to support our range of inspiring projects. You will use your networking skills at events to proactively find new corporate supporters, and retain our existing supporters by running corporate events on our nature reserves across the county. You will further develop our corporate volunteering offering, working closely with our land management team, creating great days out for our supporters’ employees that they’ll recommend to their colleagues.

You will be an active member of the Fundraising team, sharing skills and ideas at regular meetings. The role will require extensive travel throughout the county, visiting networking events and arranging relationships between corporates and our wildlife projects, such as the Rye Harbour Discovery Centre. You will have a creative and innovative approach to the role, working on new ways to secure support from businesses from across the county. You will enjoy getting involved in fundraising events that include that whole fundraising department to create new income streams for the trust.