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Role Summary

Help unpaid carers improve their financial wellbeing, build resilience and access the support they need to continue caring.

This is an exciting opportunity to lead and develop Carers Support West Sussex’s financial wellbeing offer for unpaid carers. Reporting to the Information & Advice Service Manager, you will oversee welfare benefits advice, financial wellbeing activity, partnership development and preventative support which helps carers navigate financial challenges and build long-term resilience.

You will provide line management to the Welfare Benefits Advisors while working closely with Arun & Chichester Citizens Advice (ACCA), local authorities, health partners and community organisations to create joined-up pathways into financial wellbeing support. You will play a key role in strengthening warm referrals, direct appointment booking approaches and coordinated support for carers.

This is a varied role combining leadership, specialist advice, partnership working, training and service development. You will oversee SGN-funded partnership activity, coordinate financial wellbeing workshops and learning opportunities, monitor outcomes and help shape future financial wellbeing and resilience services for carers.

The role is predominantly home-based and requires regular travel across West Sussex.

Key Responsibilities

• Lead and develop the Financial Wellbeing and Resilience Offer for carers across West Sussex.

• Provide line management, supervision and professional leadership to Welfare Benefits Advisors.

• Deliver and support high-quality welfare benefits, income maximisation and financial wellbeing advice, including complex cases where appropriate.

• Lead the operational partnership with ACCA and develop clear referral pathways, warm referral processes and coordinated support arrangements.

• Provide oversight of SGN-funded partnership activity and support the sustainability of successful delivery models.

• Design and deliver workshops, webinars, resources and learning opportunities that improve carers’ financial confidence and resilience.

• Deliver training and briefings for staff, volunteers and partners to strengthen understanding of financial wellbeing support and referral processes.

• Work with partners to identify opportunities for prevention, early intervention and community-based support.

• Maintain accurate records, monitor outcomes and contribute to reporting, evaluation and service improvement.

• Identify opportunities for partnership development, innovation and improved experiences for carers.

About You

• You have substantial experience of welfare benefits, income maximisation, financial wellbeing or related advice services.

• You can lead, motivate and develop staff while maintaining high standards of service delivery.

• You are confident designing and delivering workshops, training and learning opportunities for different audiences.

• You understand the importance of prevention, resilience and early intervention alongside crisis support.

• You build positive partnerships across organisational boundaries and enjoy working collaboratively with others.

• You are organised, proactive and comfortable balancing operational responsibilities with service development activity.

• You are compassionate, professional and committed to improving outcomes for unpaid carers.

Please refer to the Job Description in the Recruitment Pack to see the full list of responsibilities and person specification.

Appointments are subject to an appropriate Disclosure and Barring Service.