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Thank you for your interest in joining the CoachBright team as an Associate Programme Lead.

We are building a network of experienced associates across England to deliver CoachBright programmes during the 2026/27 academic year and beyond.

Rather than recruiting for a single vacancy, we are looking to build a pool of experienced associates who can deliver programmes as they are confirmed with our partner schools and universities. This is a freelance contract, giving you the flexibility to accept programme assignments that suit your availability.

We are a social mobility charity on a mission to support young people from disadvantaged backgrounds become confident, independent, and resilient, so they can lead the lives they want.

If you’re motivated by improving social mobility and transforming the life chances of young people, we would love to hear from you.

About the role

We're looking for experienced facilitators to join our growing network of Associate Programme Leads, delivering CoachBright programmes in schools and universities across England.

Depending on demand, your availability and the geographical areas you're able to cover, you may be offered one or multiple programme assignments throughout the academic year.

This is a freelance contract for services, offering the flexibility to organise your own schedule and decide which programme assignments you accept. Each programme has a clearly defined scope, fixed programme fee and agreed delivery timeline.

As an Associate Programme Lead, you'll take responsibility for delivering allocated programmes, building positive relationships with schools, universities and volunteers, and ensuring every programme is delivered to CoachBright's high standards.

You’ll be supported by a named CoachBright colleague who will provide programme oversight, quality assurance and operational support throughout your assignments.

What you’ll do

• Deliver CoachBright programmes in accordance with agreed programme briefs.
• Plan, coordinate and deliver high-quality sessions that engage and inspire participants.
• Manage programme delivery, ensuring agreed milestones and deadlines are met.
• Build positive relationships with schools, universities, volunteers and programme partners.
• Maintain effective communication throughout programme delivery.
• Collect evaluation data and contribute to programme impact reports.
• Participate in quality assurance activities and programme reviews.
• Build positive, professional relationships with school, university and other programme partners.
• Act as the primary contact for commissioned programme partners throughout programme delivery period.
• Maintain effective communication with school staff, volunteers and your CoachBright contact throughout programme delivery. 
• Work collaboratively with volunteers, school staff and CoachBright colleagues to ensure programmes run smoothly.
• Escalate safeguarding concerns to the CoachBright DSL, and operational issues and significant partner feedback to your named CoachBright contact.
• Deliver programmes to CoachBright's expected standards of quality and professionalism.
• Complete all required safeguarding, data protection and induction requirements before programme delivery.
• Participate in quality assurance activities, programme debriefs and partner review meetings as agreed.
• Contribute ideas and feedback to help continuously improve CoachBright programmes.

Our programmes

As an Associate Programme Lead, you may be commissioned to deliver one or more of CoachBright's programmes, depending on your experience, availability and the needs of our partner schools and universities.

Although each programme is different, all are designed to improve the confidence, independence and future opportunities of young people from underrepresented backgrounds through high quality coaching.

Programmes include:

UniCoach Programme

Our UniCoach Programme trains university students to become academic coaches, supporting small groups of pupils to build their confidence, independence, resilience and academic progress.

As an Associate Programme Lead, you'll recruit, train and support university volunteers, build strong relationships with school and university partners, coordinate programme delivery and evaluate its impact.

A typical UniCoach programme features 20-30 pupils, and 5-10 undergraduates, and involves:

• 8-10 week delivery period

• Recruitment, training, and coordination of undergraduate volunteers

• Seven sessions at the school featuring all pupils and coaches, normally for one hour at the same time each week

• A graduation celebration event at a local university of the school

• An evaluation impact report

• Programme fee approx £2,850

Peer to Peer Programme

Our Peer to Peer Programme trains older pupils to become academic coaches for younger pupils, helping both groups to develop academically while building confidence, leadership and resilience. 

As an Associate Programme Lead, you’ll.train pupil coaches, support the school throughout programme delivery, maintain the day-to-day relationship, oversee programme quality and evaluate its impact.

A typical Peer to Peer programme features 15 older pupils coaching one younger peer each (total cohort size of 30) and involves:

• 8-10 week delivery period

• Training session for older pupils (coaches)

• Seven sessions at the school featuring all 15 pairs, normally for one hour at the same time each week

• A graduation celebration event at a local university of the school

• An evaluation impact report

• Programme fee approx  £700 - £1,900 (depending on number of sessions selected by partner)

LifeCycle Programme

Our LifeCycle programme provides one-to-one professional coaching for university students from underrepresented backgrounds, helping them navigate university life, develop key skills and achieve their personal and academic goals.

A typical LifeCycle programme features a cohort of 20-30 undergraduate students, who receive six 60-minute online coaching sessions, alongside three in-person workshops.

Depending on your qualifications and experience, you may either:

• Deliver one-to-one coaching yourself (for associates with recognised professional coaching qualifications); and/or

• Coordinate a team of professional coaches, managing programme delivery, partner relationships and evaluation.

Typical programme fee:

• Programme coordination and management only: approx £2,750

• Programme coordination & professional coaching: fee dependent on coaching experience and cohort size

Programme fees vary depending on the programme type and will always be agreed in advance before work begins.

Locations

We expect to deliver programmes across the following areas during the 2026/27 academic year and welcome applications from people able to travel within one or more of these locations:

• Greater London, Hampshire, Sussex, Kent, Berkshire, Essex, Hertfordshire and Milton Keynes
• West Midlands, East Midlands
• Cornwall and Plymouth
• Merseyside, Greater Manchester, Lancashire, Cheshire and Staffordshire
• Northumberland, Newcastle, Tyneside and Teesside

What we’re looking for

Essential:

• A genuine passion for improving life chances for young people from disadvantaged backgrounds and a commitment to CoachBright's mission and values.

• Experience delivering programmes, workshops, coaching, mentoring or training with children, young people or adults.

• Experience building positive, professional relationships with schools, universities or other partner organisations.

• Excellent organisational and time management skills, with the ability to plan ahead, manage competing priorities and consistently meet agreed deadlines.

• Demonstrable ability to work independently, exercise sound judgement and take responsibility for delivering high quality outcomes with minimal supervision.

• Comfortable working on a freelance basis, including managing your own workload, availability and invoicing arrangements.

• Strong written and verbal communication skills, with the ability to communicate confidently with a range of stakeholders.

• Confidence using digital systems to manage programmes, maintain accurate records and produce high quality written reports.

• Willingness and ability to travel independently to programme locations within your preferred geographical areas.

• Willingness to complete an Enhanced DBS check through CoachBright prior to programme delivery.

Desirable:

• Experience recruiting, training or supporting volunteers.

• Experience collecting evaluation data and producing impact or evaluation reports.

• Previous experience working on a freelance or self-employed basis.

• Understanding of the barriers to social mobility, both nationally and in your region.

• Experience of partnership management or sales in an education context.

• An existing network of contacts in schools or universities, or a demonstrable ability to build one quickly.

• Access to a car for reaching schools in areas with fewer public transport options.

Key details

Contract Type:
Associate Programme Lead (Freelance Contract for Services). You will be engaged as an independent contractor, not an employee of CoachBright.

Programme Availability:

Programme assignments are offered throughout the academic year as partner schools and universities confirm delivery. The number of programmes offered will vary depending on demand, your availability, and the geographical areas you are able to cover. While we cannot guarantee a minimum number of programme assignments, we are looking to build long term relationships with associates who consistently deliver excellent programmes. 

Support:
Every Associate Programme Lead is supported by a named CoachBright colleague who provides programme oversight, quality assurance and operational support.

Training:
Successful applicants will complete a paid induction before delivering their first programme and receive programme-specific training where required.

Safeguarding

An Enhanced DBS check and safeguarding training are required before programme delivery begins. 

Travel

The role is home-based with regular travel to partner schools and universities. Reasonable travel expenses will be reimbursed in line with CoachBright's Expenses Policy. 

Insurance

Successful candidates will be covered by our insurance so will not need to source their own. 

How to apply

Please send a CV and brief covering letter answering the application questions through the CharityJob portal.

We welcome applications on a rolling basis. Early applications are encouraged.

Shortlisted candidates will be invited to a one-stage interview via video meeting during July and August.

Title: Project Manager

Reports to: Board of Trustees

Location: South Wales / Hybrid

Hours: 37.5hrs/week

Salary: £30,000 - 35,000 / annum

Closing Date: Friday 7th August 2026

Start Date: 1st September 2026

Job Purpose

The Mullany Fund (TMF) is an award-winning South Wales charity focused on increasing social mobility through education. The role oversees the strategic direction and delivery of TMF’s bilingual e-mentoring programme (Together Making Futures), supporting disadvantaged young people aged 14-19 in Wales. The manager will be supported by an admin assistant to deliver programme operations and stakeholder communications. The programme manager will help maintain and grow stakeholder relationships, continually improve programme resources to ensure impactful mentoring and sustained engagement.

Key Responsibilities

• Contribute to fundraising, by writing grant applications, and sustainability strategies.
• Lead and manage the e-mentoring programme, including strategic planning, financial oversight, and reporting to trustees and donors.
• Oversee and deliver e-mentoring sessions, Insight talks, Future Routes programme and expand work experience placements for mentees with local STEM employers..
• Maintain and develop relationships with education providers, mentors, mentees, business, industry, and university partners.
• Manage communications with stakeholders, including day-to-day queries, press requests, and public relations.
• Support mentor and mentee registrations, DBS checks, and database management.
• Develop and deliver weekly themes, messages, and training materials.
• Monitor and evaluate programme outcomes, including quantitative and qualitative data collection and analysis.
• Support recruitment and engagement of mentors and mentees alongside the Growth and Engagement Officer.
• Develop TMF’s social media and digital presence alongside the admin and communication assistant.
• Ensure safeguarding, health and safety, and equal opportunities policies are upheld.
• Organise trustee meetings, facilitate action points, and maintain project documentation.
• Undertake other duties as required to support the charity’s mission.

Essential Qualifications & Experience

• GCSEs (or equivalent) in Maths and English; A Levels and Degree (or equivalent).
• Experience in project management, education sector, and monitoring/evaluation.
• Strong organisational, written, and oral communication skills.
• Ability to work independently and as part of a team.
• Computer literacy (Excel, Word, Outlook).
• Commitment to confidentiality, equal opportunities, and professional standards.
• Ability to work flexibly and prioritise competing demands.
• Enhanced DBS check required for working with young people under 18.
• Driver’s license

Desirable

• Ability to communicate through the medium of Welsh.

How to Apply?

If you want to apply for this post, please supply your CV and a personal statement (2 pages max) outlining why you believe you are the right person for this role.

Teitl y Swydd: Rheolwr Prosiect

Yn Atebol i: Bwrdd yr Ymddiriedolwyr

Lleoliad: De Cymru / Gweithio Hybrid

Oriau: 37.5 awr yr wythnos

Cyflog: £30,000 – £35,000 y flwyddyn

Dyddiad Cychwyn: Dydd Mawrth 1 Medi 2026

Dyddiad Cau: Dydd Gwener 7 Awst 2026

Diben y swydd

Mae Cronfa Mullany (The Mullany Fund) yn elusen arobryn yn Ne Cymru sy'n canolbwyntio ar gynyddu symudedd cymdeithasol drwy addysg. Mae'r rôl hon yn gyfrifol am arwain cyfeiriad strategol a darparu rhaglen e-fentora ddwyieithog TMF (Together Making Futures), gan gefnogi pobl ifanc ddifreintiedig rhwng 14 a 19 oed ledled Cymru. Bydd y Rheolwr Prosiect yn cael ei gefnogi gan Gynorthwyydd Gweinyddol i gyflawni gweithrediadau'r rhaglen a chyfathrebu â rhanddeiliaid. Bydd hefyd yn helpu i gynnal a datblygu perthnasoedd â rhanddeiliaid, gan wella adnoddau'r rhaglen yn barhaus er mwyn sicrhau mentora effeithiol ac ymgysylltiad hirdymor.

Prif Gyfrifoldebau

• Cyfrannu at godi arian drwy ysgrifennu ceisiadau grant a datblygu strategaethau cynaliadwyedd.
• Arwain a rheoli'r rhaglen e-fentora, gan gynnwys cynllunio strategol, goruchwyliaeth ariannol, ac adrodd i'r ymddiriedolwyr a'r cyllidwyr.
• Goruchwylio a darparu sesiynau e-fentora, sgyrsiau Insight, rhaglen Future Routes, ac ehangu cyfleoedd profiad gwaith i fentoreion gyda chyflogwyr STEM lleol.
• Cynnal a datblygu perthnasoedd ag ysgolion, colegau, mentoriaid, mentoreion, partneriaid busnes, diwydiant a phrifysgolion.
• Rheoli cyfathrebu â rhanddeiliaid, gan gynnwys ymholiadau dydd i ddydd, ceisiadau gan y wasg, a chysylltiadau cyhoeddus.
• Cefnogi cofrestru mentoriaid a mentoreion, gwiriadau DBS, a rheoli'r gronfa ddata.
• Datblygu a chyflwyno themâu wythnosol, negeseuon ac adnoddau hyfforddi.
• Monitro a gwerthuso canlyniadau'r rhaglen, gan gynnwys casglu a dadansoddi data meintiol ac ansoddol.
• Cefnogi recriwtio ac ymgysylltu mentoriaid a mentoreion ochr yn ochr â'r Swyddog Twf ac Ymgysylltu.
• Datblygu presenoldeb TMF ar y cyfryngau cymdeithasol a llwyfannau digidol ochr yn ochr â'r Cynorthwyydd Gweinyddol a Chyfathrebu.
• Sicrhau bod polisïau diogelu, iechyd a diogelwch, a chyfle cyfartal yn cael eu gweithredu.
• Trefnu cyfarfodydd yr ymddiriedolwyr, cydlynu pwyntiau gweithredu, a chynnal dogfennaeth y prosiect.
• Ymgymryd ag unrhyw ddyletswyddau rhesymol eraill i gefnogi cenhadaeth yr elusen.

Cymwysterau a Phrofiad Hanfodol

• TGAU (neu gymhwyster cyfatebol) mewn Mathemateg a Saesneg; Lefel A a gradd (neu gymhwyster cyfatebol).
• Profiad o reoli prosiectau, gweithio yn y sector addysg, a monitro/gwerthuso.
• Sgiliau trefnu, ysgrifennu a chyfathrebu llafar rhagorol.
• Y gallu i weithio'n annibynnol ac fel rhan o dîm.
• Sgiliau cyfrifiadurol da (Excel, Word ac Outlook).
• Ymrwymiad i gyfrinachedd, cyfle cyfartal a safonau proffesiynol uchel.
• Y gallu i weithio'n hyblyg a blaenoriaethu gofynion sy'n cystadlu â'i gilydd.

Sut i Wneud Cais?

Os hoffech wneud cais am y swydd hon, anfonwch eich CV ynghyd â llythyr eglurhaol yn amlinellu pam rydych yn credu mai chi yw'r person cywir ar gyfer y rôl hon.

Location: Any of our King's Trust offices - minimum of 2 days a week in the office.

Interviews: 20th & 21st August via Teams

Use technology to help transform the lives of young people.

At The King's Trust, technology plays a vital role in helping us support young people to build confidence, develop skills and move into work. We're looking for a Service Owner to take ownership of a portfolio of technology services, ensuring they deliver real value to our colleagues and the young people we support.

Working closely with frontline teams, architects, suppliers and technology specialists, you'll shape services that are reliable, secure and user-centred.

You'll understand how our services are delivered in practice, using those insights to continuously improve the technology that underpins them.

What you'll be doing

You'll own the end-to-end lifecycle of your technology services, ensuring they continue to evolve in line with organisational priorities and user needs.

You'll:

• Own and develop the service roadmap, balancing user feedback, business priorities and technology strategy.
• Work closely with frontline colleagues and stakeholders to understand challenges and translate them into effective technology solutions.
• Collaborate with architects, suppliers and technology teams to deliver secure, scalable and accessible services.
• Build strong relationships with service users, using feedback and performance data to identify opportunities for continuous improvement.
• Monitor service performance, manage risks and ensure services support The King's Trust's long-term strategic goals.

 

What we're looking for

You'll bring:

• Experience owning, improving or supporting technology services and delivering successful technology initiatives.
• Strong stakeholder management skills, with the ability to influence and communicate effectively with both technical and non-technical audiences.
• Excellent analytical and problem-solving skills, with the ability to manage competing priorities and navigate complexity.
• Experience gathering user requirements and using feedback to shape service improvements.
• A collaborative approach, with a passion for delivering technology that enables people to do their best work.

This is an exciting opportunity to help shape the technology that supports our colleagues, volunteers and young people every day. You'll work as part of a collaborative technology team, influencing how services evolve while helping ensure every digital investment makes a meaningful difference.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Service Owners? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Service Owners! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

WHO WE ARE

University Hospitals Birmingham Charity consists of four hospital charities supporting some of the busiest hospitals in Birmingham – Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

Being in hospital can be really tough physically and emotionally. This is why our hospital charities do as much as they can to help patients and their families feel as supported as possible during their treatment.

Each hospital charity provides the added extras that are "over and above" what the NHS can fund as standard. This includes life-saving equipment, state-of-the-art facilities, training and research, as well as free accommodation and patient comforts.

Across UHB Charity we are currently raising funds for a Total Body PET CT Scanner as well as our Children's and Newborn Appeals and Home from Home accommodation for civilians and military personnel, to name just a few.

As a Legacy Administrator you will help us raise much needed funds that will make a real difference to our patients and their families.

JOB SUMMARY

This role is primarily based at Queen Elizabeth Hospital Birmingham, with the expectation of occasional travel to other hospital sites.

This post is within the Fundraising Team at University Hospitals Birmingham Charity, which is the official charity of Heartlands Hospital, Good Hope Hospital, Solihull Hospital and the Queen Elizabeth Hospital Birmingham.

This is a new role within the Charity Team. In this role, you will be a crucial part in ensuring that all legacies to the charity are administered in a timely and sensitive manner, maintaining and building great relationships with both internal and external stakeholders.

This role will involve occasional evening and weekend work at charity events and events organised by our supporters. 

PRINCIPAL DUTIES

• Work with the Senior Fundraising Officer responsible for Legacies to actively manage a varied caseload
• Handle a mixture of pecuniary, residuary and reversionary legacy cases
• Tailor your approach to each case depending on the circumstances, having a flexible approach whilst ensuring that all gifts are administered in a timely manner
• Work to optimise University Hospitals Birmingham Charity legacy income where appropriate
• Ensure that all bequests to UHB Charity are received and utilised, in accordance with UHB Charity policies
• Maintain your knowledge of current legislation
• Play an active role in the wider legacy team and promoting Gifts in Wills where necessary
• Working alongside the Stewardship Team, ensuring accurate data inputting and correspondence both written and verbal with supporters
• Managing and prioritising unpredictable and frequently interrupted busy workload.
• Working with and deliver clear objectives and key performance indicators.
•  Proactively contributing to the achievement of targets and the ongoing fundraising success of the Charity as a whole and to be a supportive, effective and collegiate team member.

COMMUNICATION

• Relaying accurate and timely information to the fundraising team, communications team, grants team and stewardship team. Communicating with donors and fundraisers.
• Dealing with enquiries from the general public, disseminating information and ensuring that the appropriate action is taken, whilst maintaining the Charity’s policies and procedures

ORGANISATIONAL RESPONSIBILITIES

• Maintaining Raiser's Edge donor management system. Accurate data inputting of donations, fundraising, thank you letters and general archiving, production and upkeep of databases. 

PROFESSIONAL RESPONSIBILITIES

• Ability to present oneself in a professional manner as a representative of the hospital and the charity.
•  To maintain confidentiality in all aspects of duty including fundraiser and donor data.
•  To assist in maintaining accurate records and to complete and return as requested statistical data.
• To maintain an accurate effective database, recording essential information and providing statistical data in accordance with guidelines and policy using Raiser's Edge, Microsoft Office, Word and Access.
• To represent the Charity in a variety of different contexts and to a variety of different audiences.
• To ensure that a positive image of the hospital and the Charity is projected at all times.
• To hold a flexible approach to working hours (the role will require the post holder to work evenings and weekends as necessary).
• To hold a flexible approach to work when asked to take on other fundraising or admin duties when the team needs to cover holidays, or at times of workload pressure. 
• To adopt a supportive and collegiate approach when working with the fundraising team and other colleagues within the hospital.

The Legacy Administrator will also carry out other projects and duties as directed by the Head of Fundraising, Director of Fundraising and Charity Chief Executive.

NOTES:

This is not intended to be an exhaustive list of responsibilities but more an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.

All employees must adhere to and perpetuate Charity Policies and Procedures relating to:

• Health and Safety
• No Smoking at Work
• Equal Opportunities in Employment, including responsibilities under the Disability Discrimination Act.

Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1984.

Please note that employees are employed directly by the Charity and not the NHS.

Employees of the Charity are eligible to join a defined contribution pension scheme, to which the Charity will contribute 8% of an employee’s annual salary in addition to employee contributions.

Employees of the Charity are eligible for enhanced maternity and sickness pay.

Employees of the Charity receive 27 days holiday per year, plus Bank Holidays.

SKILLS/KNOWLEDGE and ABILITY

Essential

• Excellent written skills with first class spelling
• Use of Microsoft Office including Word, Excel, Access, Outlook, PowerPoint along with other software packages
• Ability to ensure accurate data inputting
• Ability to work independently and under pressure, prioritising work to meet deadlines
• Ability to deal with heavy, unpredictable workloads
• Ability to set up and maintain organisational systems
• Ability to work flexibly to meet the needs of the charity
• Problem solving
• Record keeping
• Non-judgemental attitude
• Accepts responsibility for own decisions
• Ability to represent the Charity at events and functions
• Good interpersonal skills and ability to
• influence people at all levels
• Understanding and respect for the importance of patient confidentiality
• GCSE English Language or equivalent
• GCSE Mathematics or equivalent

Desirable

• Educated to degree level or equivalent
• Qualification in community fundraising, corporate fundraising, communications, PR or marketing
• Membership of the Institute of Fundraising

EXPERIENCE

Essential

• Experience and understanding of charity legacy administration
• Ability to communicate clearly, assertively and compassionately with Executors, solicitors and bereaved family and friends
• High level of numeracy skills in order to approve complex Estate Accounts and tax calculations
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively
• Experience of working on own initiative

Desirable

• Experience of working with donors and fundraisers
• Raiser's Edge donor database experience
• Experience of working and consulting with patients and/or the public 

ADDITIONAL INFORMATION

Essential

• A team player with a flexible approach
• Available to work out of hours if required.

Desirable

• Car driver with a clean licence

Job Title: Grant-making Officer

Salary: £30,000–34,000

Hours: Full-time (40 hours/week) or Part-time (min 24 hours/week) 

Location: Central London / Hybrid (1-2 days in office per week)

Annual Leave: 25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits:

• 5% employer pension contributions,
• £600 per year mental wellbeing support, 
• Enhanced parental leave (4 months full pay + 2 months at 50%)
• Annual allowance for professional development and training

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

Our grant-making process follows a rigorous framework of consultation, due diligence, and vetting. It is overseen by our Grant-Making Advisory Panel, composed of LGBTQI activists from the Global South, and governed by our Board of Trustees.

In just seven years, we have provided over £5 million in new funding, supporting more than 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role

As Grant-Making Officer, you will support the delivery of GiveOut's grant-making programme, helping ensure that funding reaches LGBTQI activist organisations efficiently, responsibly and in line with GiveOut's values and grant-making policies.

Reporting to the Grant-Making Manager, you will coordinate key aspects of the grant-making cycle, support grant partners throughout the grant lifecycle, and help maintain the systems, processes and relationships that underpin GiveOut's grant-making programme.

Bringing a passion for international LGBTQI human rights, you will build meaningful relationships with LGBTQI activists and organisations across the globe while developing your expertise in international grant-making.

Key Responsibilities

Grant-Making Programme Delivery

• Support the delivery of GiveOut's annual grant-making programme and grant portfolio.

• Coordinate the annual grant-making cycle, ensuring documentation, timelines and communications are delivered on time.

• Prepare due diligence assessments, grant agreements and other grant documentation for review by the Grant-Making Manager.

• Maintain accurate and up-to-date grants management records. 

Grant Partner Relationships

• Build and maintain positive, responsive relationships with grant partners.

• Coordinate grant partner visits and engagement activities, including developing itineraries, supporting travel arrangements and coordinating logistics with colleagues and grant partners.

• Support the Grant-Making Manager in coordinating in-kind consultancy and pro bono support opportunities between grant partners and GiveOut's corporate and legal partners. 

Monitoring, Reporting, Evaluation & Learning

• Coordinate the collection of narrative and financial reports from grant partners.

• Maintain accurate monitoring and reporting records across the grant portfolio.

• Support the Grant-Making Manager and Senior Communications Officer to capture grant partner updates, impact, learning and evidence for organisational learning, external communications, and donor reporting.

Sector Expertise & Representation

• Maintain an up-to-date understanding of developments in global LGBTQI movements and international human rights.

• Share relevant sector insights with colleagues to inform GiveOut's work.

• Represent GiveOut at meetings and events where appropriate.

What Success Looks Like

• Positive, trusting relationships with grant partners built on transparency and respect.

• Smooth delivery of grant-making cycles, with all processes completed on time and to a high standard.

• Grant partner reporting, impact and learning are captured accurately and shared to support organisational learning and donor communications.

• Accurate, up-to-date grant records and documentation maintained across the grant portfolio.

Essential Skills and Experience

• Experience in grant-making, grant administration, programme coordination, or a related field (e.g. international development, social impact, research or NGO administration).

• Demonstrated commitment to or connection with the LGBTQI community.

• Strong interpersonal and communication skills, with the ability to build relationships across cultures.

• Excellent organisational and project management skills, with attention to detail and the ability to manage multiple tasks.

• A proactive approach, with the ability to work independently, manage competing priorities and take ownership of tasks. 

• A collaborative team player who actively contributes to a positive, inclusive, and high-performing organisational culture, aligned with GiveOut’s vision and values.

Desirable Skills and Experience

• Awareness of global LGBTQI movements and international human rights.

• Understanding of grant-making theory, processes, and best practices.

• Experience with grants management databases and tools.

• Experience collaborating with communications teams to develop impact stories, case studies, articles, or digital content. 

• Experience collecting or coordinating monitoring and reporting information for grant-funded programmes.

• Working proficiency in a second language (French, Spanish, Arabic, Swahili, ect.) 

• Undergraduate degree or equivalent qualification in a relevant field.

• Familiarity with Google Workspace tools (e.g., Docs, Sheets, Drive).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.

Application Process

To apply, please submit a CV and one-page, tailored cover letter through ChariityJob. The cover letter should clearly demonstrate how your skills, experience, and qualifications align with the key responsibility areas outlined above. GiveOut is an equal opportunities employer. 

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

Are you a bold and courageous marketing leader passionate about using your strategic talents to help ensure everyone can know Jesus through the Bible?

Wycliffe Bible Translators exists so everyone can know Jesus through the Bible, yet one in five people worldwide still cannot access Scripture in a language they understand. We are accelerating rapidly, with active donors up 24% and new donors up 63% on last year. This enables us to support more Bible translators, transforming local communities. To expand this impact, we have set an ambitious goal to grow our donor base from 6,000 to 27,000 by 2032.We are making bold, long-term investments in top-of-funnel marketing today to make fundraising easier tomorrow.

In this new Director of Marketing role, you will lead us to invest significant resources with courage and conviction – spending money on top-of-funnel marketing today to make fundraising easier tomorrow. You will bring a campaign mindset, emotional excellence, and exquisite storytelling to move audiences to act. You will help us connect with new audiences in a deeply personal way to drive growth.  If you want to deploy your skills to help say ‘Yes!’ to supporting more translators, we would love to hear from you.

• Salary: £70,000-75,000 + benefits
• Location: Home based or the option of a desk at our office in Oxford
• Terms of appointment: Full-time (37.5 hours per week). Permanent
• Closing date: Friday 21 August at 9am
• Interview date: Interviews will be held in Birmingham on Wednesday 2 September

Key responsibilities:

• Accelerate donor acquisition to grow our donor base from 6,000 to 27,000 people by 2032, with a focus on regular giving
• Make Wycliffe an easier charity to support by making our cause visible, emotive and trusted in the spaces where our audiences are
• Bring a campaign mindset to Wycliffe, marrying deep audience insights with emotional excellence and exquisite storytelling to deliver disciplined, high-impact messaging at scale
• Lead and empower a talented team and collaborate closely with colleagues to deliver high performance

Benefits include:

• 33 days’ annual leave, including bank holidays
• Up to 5 days’ extra leave to serve on the Board of an external organisation
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

Head of Communications in the Parish Support Team for the Diocese of Derby, shaping communications strategy and storytelling across a region serving over one million people.

Location: Hybrid – minimum 2 days per week in Derby

The Diocese of Derby takes in the City of Derby, all of Derbyshire, and small parts of Staffordshire and South Yorkshire - with over 1.1 million people living in the area it covers. Through churches, schools, hospitals, prisons and community initiatives, the Church of England plays an important role in local life. Its ministry reaches into urban and rural communities alike, supporting everything from work on local estates to farming and environmental initiatives, as it seeks to share the good news of Jesus and serve people of all ages and backgrounds.

We're looking for a Head of Communications to help tell that story. Reporting to the Director of Strategy and Engagement, and leading a team of three (Internal Communications Officer, Media and Campaigns Officer, and Parish Communications Enabler), you'll provide strategic leadership for communications across the diocese, helping it communicate with clarity, consistency and confidence.

In this role, you'll have the opportunity to:

• Lead and inspire a talented Communications Team, providing clear direction, setting priorities and creating the conditions for colleagues to thrive.
• Shape and deliver the communications strategy, turning priorities into compelling campaigns that engage audiences and support the Church's mission.
• Champion the voice, brand and digital presence, ensuring consistent, creative and impactful communications across all channels.
• Develop and drive a proactive storytelling approach, uncovering and sharing inspiring stories of faith, ministry, growth and transformation from communities across the diocese.
• Act as a trusted adviser to bishops and senior leaders on media relations, reputation and crisis communications, while building strong partnerships to raise the profile and influence.

If you're an experienced communications professional with strong editorial instincts, excellent writing skills and a talent for building trusted relationships, we'd love to hear from you. You'll have the opportunity to work closely with bishops, archdeacons and other senior leaders, helping to communicate the vision, priorities and stories with clarity, confidence and care.

Benefits:

• Generous pension – up to 10% employer contribution
• Excellent holiday allowance – 38 days (includes bank holidays), plus the option to buy 5 more days.
• Life assurance 2x annual salary (subject to pension enrolment).
• Simply Health Cash Plan – offering 24/7. GP access, eye test vouchers plus more
• Employee Assistance Programme providing mental health support
• Additional leave options, including spiritual retreat days, volunteer days and more
• One fully funded module per year through our Deepening Discipleship Training
• Staff can borrow a free corporate pass to Chatsworth House
• Access to the Electric Vehicle Leasing Scheme

For further details please see the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates:

• Closing date: Sunday 9th August
• Charisma vetting interviews will be completed on a rolling basis and must be completed by: Tuesday 11th August
• Interviews with Diocese of Derby:
  • 1st stage: w/c 24th August
  • 2nd stage: 8 September

This role requires an enhanced DBS and Safeguarding check.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Teams. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

About the Foundation

STEPS Rehabilitation Foundation is a charitable foundation based in Sheffield, providing grants to people aged 16 and over following life-changing injuries and illnesses, enabling access to essential equipment, adaptations and support.

The Foundation supports individuals living within the designated grant area shown above.

Our Values

Compassion, empowerment and integrity are at the heart of our Foundation. We are dedicated to helping individuals rebuild their lives after life-changing injuries, who have no other funding options available to them.

Role Overview

The Chief Executive Officer will be responsible for the day-to-day operations of the Foundation and will report directly to the Chair and the Board of Trustees. The CEO will lead on planning and delivering fundraising, events, marketing, grant processes and future team development.

Marketing, graphic design and financial management support are available from within the STEPS team.

This is a remote working role, though applicants must be a commutable distance from Sheffield and happy to travel in and around the designated grant area when required.

Key Responsibilities

• Develop and drive a compelling fundraising and income generation strategy, including exploring novel and commercial routes where appropriate.
• Be the public face and voice of the charity, ensuring messaging is on brand at all times, and securing appropriate media and other opportunities for publicity and raising awareness.
• Work with and listen to individuals and families who are beneficiaries of the Foundation, communicating their needs with clarity and credibility to funders and potential funders and donors.
• Establish a donor stewardship journey and ensure practice follows to meet donor needs.
• Develop and deliver fundraising methods, including but not limited to events, grants, legacies, regular giving and other appropriate methods of fundraising.
• Develop and deliver a social media and marketing plan.
• Develop and propose budgets, presenting to the Board for approval.
• Ensure any grants received are properly reported on and accounted for.
• Ensure data is collected in a way that is legally compliant and allows for impact reporting to funders and wider audiences.
• Work with the Trustees to ensure the Foundation is operating according to its Articles of Association and can demonstrate legal and regulatory compliance.
• Ensure the code of governance is embedded in all practice and seek to be compliant with the Fundraising Regulator.

Person Specification

Essential

• Able to work independently and show strong autonomy and accountability.
• Is a self-starter and can work independently.
• Fundraising experience.
• Marketing and social media skills, to include content creation and delivery for digital platforms.
• Budget setting and management experience.
• Excellent communication and organisational skills.
• A strong track record of revenue generation, fundraising and building sustainable income.
• Strategic leadership, with the ability to contribute to strategic planning.
• Confidence in representing the Foundation externally.
• Experience of public speaking and partnership building.
• Able to work flexibly to meet the needs of the Foundation, with regular travel and in-person presence at events and meetings across the designated grant area, and from time to time further afield in the UK.

Desirable

• Evidence of leadership experience in the charity sector, ideally within a senior fundraising capacity.
• Experience of, directly or indirectly, working within the medico-legal sector.
• Event experience.

The Opportunity

This is a CEO role with scope to shape the next five years. You will work with a committed Board of Trustees and have the opportunity to develop a team. If you are motivated by growth, visibility and making a meaningful difference to the lives of those affected by life-changing injury or illness, you will find this a wonderful opportunity.

Role available for immediate start, depending on the successful candidate's notice period.

STEPS Rehabilitation Foundation is committed to equality of opportunity and welcomes applications from all suitably qualified candidates, regardless of background.

Individual Giving & Supporter Experience Officer
Salary: £28,500 - £31,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week (30 hours considered)
Location: Hatfield, Hertfordshire (Hybrid working: office-based every Tuesday and Wednesday, with home working on other days.)

Help young people build positive, independent futures
Herts Young Homeless is looking for an Individual Giving & Supporter Experience Officer to play a key role in growing supporter income and engagement.

This is an exciting opportunity to join a well-respected charity supporting vulnerable young people across Hertfordshire. You'll lead on individual giving activity, develop inspiring supporter communications and help build lasting relationships that generate vital income for services that prevent and relieve youth homelessness. The role has a fundraising target of £100,000 and will also support the development of new initiatives, including legacy giving.

Why join Herts Young Homeless?

You'll be joining a supportive fundraising team of eight within a friendly organisation of around 50 staff. This is a charity where people stay, develop and genuinely see the impact of their work. Staff regularly hear directly from the young people they support, helping bring fundraising to life and providing a real connection between your work and the difference it makes.

What you'll be doing

• Leading and growing the individual giving programme
• Delivering supporter acquisition, retention and stewardship activity
• Creating engaging fundraising campaigns and communications across digital and direct channels
• Managing supporter relationships and delivering excellent supporter care
• Using CRM data and insight to improve engagement and fundraising performance
• Developing supporter journeys that encourage long-term support
• Monitoring income and identifying opportunities for growth
• Supporting fundraising appeals, campaigns and wider team activity
• Ensuring communications are compliant, accurate and supporter focused

What we're looking for
We're open to candidates from fundraising, marketing, communications, customer engagement or similar backgrounds.

You'll bring:

• Excellent communication and relationship-building skills
• Strong attention to detail and organisational ability
• Experience using a CRM or database
• Confidence working with data and reporting information
• The ability to manage multiple priorities effectively
• A proactive, positive and collaborative approach

Previous charity experience is helpful but not essential. We're particularly interested in people with transferable skills and a genuine motivation to support a worthwhile cause.

What we offer

• 25 days annual leave plus bank holidays, rising with service
• Birthday leave
• Holiday purchase scheme
• Pension scheme
• Group Life Insurance
• BHSF Health Cash Plan
• Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay
• Ongoing training and development opportunities
• Long service awards and staff recognition schemes

If you're a strong communicator who enjoys engaging supporters, delivering campaigns and using your skills to make a meaningful difference, we'd love to hear from you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Regular Giving Officer (Fixed-Term Contract)
Salary: £46,614 - £56,345 per annum (pro rata if applicable)
Location: White City, London (attendance in the White City office every Tuesday and Thursday)
Contract: Fixed-Term Contract (approximately 3 months)

Help deliver fundraising campaigns that make a lasting difference

We are seeking an experienced direct marketing and fundraising professional to join a busy and ambitious fundraising team during a critical period of campaign activity.

This is an excellent opportunity for someone with significant experience in fundraising direct marketing who can quickly take ownership of campaigns, manage multiple projects simultaneously and deliver high-quality supporter communications with minimal supervision.

Working as part of a collaborative fundraising team, you will help drive donor acquisition, retention and stewardship activity through a range of channels, supporting philanthropic giving and long-term supporter engagement.

What you'll be doing

• Managing a portfolio of fundraising campaigns across direct mail, email, telephone and digital channels.
• Coordinating campaign delivery from briefing through to execution, ensuring projects are delivered on time and to a high standard.
• Working with internal stakeholders and external suppliers including agencies, designers, copywriters and mailing houses.
• Developing compelling fundraising communications, appeals and supporter stewardship materials.
• Managing campaign schedules, creative briefs, data briefs and production processes.
• Overseeing audience segmentation and supporting data selection processes.
• Monitoring campaign performance, analysing response rates and return on investment, and making recommendations for improvement.
• Producing reports and insights using fundraising and CRM data.
• Supporting budget monitoring and supplier management activities.

About you
We are looking for someone who can bring:

• Significant experience in direct marketing, fundraising or supporter acquisition and retention activity.
• Experience delivering multi-channel campaigns from concept through to completion.
• Strong project management and organisational skills.
• Excellent communication and copywriting abilities.
• Experience working with databases, reporting and campaign performance analysis.
• Confidence managing suppliers and stakeholder relationships.
• Strong Excel and Microsoft Office skills.
• Excellent attention to detail and the ability to manage competing priorities.
• The ability to work independently while collaborating effectively with colleagues across an organisation.

You will join a supportive team environment and will be expected to take ownership of campaign delivery during a particularly busy fundraising period.

Why join us?
This role offers the opportunity to:

• Play a key role in delivering impactful fundraising campaigns.
• Work with a broad range of stakeholders and suppliers.
• Gain exposure to sophisticated direct marketing and donor engagement programmes.
• Contribute directly to fundraising success and supporter growth.
• Build experience within a respected higher education fundraising environment.

We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates from all backgrounds and experiences who can demonstrate the skills needed to succeed in this role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you passionate about supporting people and creating positive change?

Liver UK is the new name for the British Liver Trust and Children’s Liver Disease Foundation. We’re here to improve liver health for all and support everyone affected by liver disease or liver cancer.

We reach millions of people each year through our campaigns and services.

We are looking for an enthusiastic and compassionate Engagement Support Officer to help deliver our patient support, outreach and awareness programmes across the UK.

In this varied role, you'll support people affected by liver disease through online and face-to-face engagement activities, help deliver support groups and events, build relationships with patients and healthcare professionals, and contribute to national awareness campaigns.

We're looking for someone with experience of outreach, community engagement or support services, excellent communication skills, and the ability to manage multiple projects while working independently.

This is an exciting opportunity to join a growing national charity and play a direct role in improving liver health outcomes and supporting those affected by liver disease.

For full details of the role, responsibilities and person specification, please download the Job Description.

£26,455 for 31 hours (£29,868 FTE)
12 month contract
Home-based with some travel required 

To be suitable for the role you will be located in the North West, Yorkshire, the West Midlands or East Midlands.

#egagement support officer #outreach worker #engagement team #outreach team #outreach support #outreach community team #outreach officer

Liver UK is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

Creating Hope Together

Creating Hope Together is Scotland's suicide prevention strategy and action plan (2022–2032), published by the Scottish Government and COSLA. Its vision is to reduce the number of suicide deaths in Scotland while tackling the inequalities that contribute to suicide, so that any child, young person or adult who has thoughts of taking their own life, or who is affected by suicide, gets the help they need and feels a sense of hope.

All of the work is delivered in line with the strategy's guiding principles: putting inequalities and diversity first; co-developing our work with people with lived and living experience; embedding Time, Space, Compassion; keeping the voices of children and young people central; connecting people across sectors to learn together; reducing the stigma of suicide; and ensuring our work is evidence-informed.

The role

This is a new role, hosted by Change Mental Health on behalf of Suicide Prevention Scotland, created to support delivery of Outcome 3 of Creating Hope Together: that everyone affected by suicide is able to access high quality, compassionate, appropriate and timely support.

The postholder will work alongside colleagues in the delivery collective - primarily the Time Space Compassion (TSC) Lead and the Children and Young People (CYP) Lead - to support delivery of a range of actions across the Delivery Plan. In practice this means helping partners in community, primary care, unscheduled care and mental health settings to put person-centred, compassionate approaches into everyday practice; growing the reach of Time, Space, Compassion across Scotland; and strengthening support for children and young people at higher risk of suicide.

The role focuses on enabling practical change in real-world settings through strong partnerships, effective communication, and the thoughtful use of learning and evidence to support continuous improvement. It sits within a small, collaborative team and works across a wide network of national and local partners, including NHS Boards, local authorities, third sector organisations, the Lived and Living Experience Panel (LLEP) and the Youth Advisory Group (YAG).

Key Responsibilities

Support delivery of implementation and improvement resources in practice

- Support partners to work at a national and local level to embed person‑centred, compassionate approaches to supporting people affected by suicidal thoughts and behaviours.

- Work with partners and draw on the latest evidence, best practice and a range of experts, to identify and respond to barriers and enablers to implementation

- This includes supporting the adaptation and implementation of national improvement and implementation resources, with a particular focus on:

o The roll out of the Enabling Conversations Toolkit for children and young people, in the CYP sector

o The Time Space Compassion approach, including work to support the implementation of personalised risk management approaches in community and clinical settings.

Build and maintain stakeholder relationships

- Develop and maintain relationships with strategic, community and lived experience partners at both national and local level, holding a portfolio of implementation partnerships.

- Represent the work of Suicide Prevention Scotland in multi-agency partnerships and networks, building trust, setting realistic expectations and delivering reliably.

- Work in close partnership with colleagues across the delivery collective to ensure a coherent, joined-up approach across Outcome 3 and the wider delivery plan.

Lead communications and knowledge sharing

- Develop and deliver engaging, accessible communications that promote learning and support the spread of our resources and projects.

- Use digital channels and networks to share insight and good practice.

- Create content that is trauma-informed, inclusive and practice-focused.

Support evaluation and continuous improvement

- Work with local and national partners to develop and implement proportionate evaluation activity that identifies impact, learning and opportunities for improvement.

- Synthesise and share learning to inform the future development of our resources, including producing clear, accessible written summaries.

Project coordination and management

- Support national and local partners to plan, coordinate and administer implementation activity, maintaining project plans, milestones and risk registers.

- Monitor progress against delivery plan milestones and prepare updates and reports for governance groups.

- Support budget tracking and ensure value for money.

General Duties:

- Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies.

- Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.

- As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist.

- To act in accordance with the charity's Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns.

- To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role.

- To work in accordance with the charity's national policies and local operating procedures and those of external regulators or professional bodies.

- Undertake other related duties in line with the scope and purpose of the role, as agreed with the line manager.

Essential Criteria:

- A track record of delivering change and of working in multi-agency stakeholder partnerships and groups.

- The ability to build understanding quickly and become effective in the role at pace.

- The ability to build and maintain trust – setting realistic expectations and delivering reliably, with an approach that balances ambition with pragmatism.

- The ability to find a way through complex topics and situations, prioritising the most important tasks to make the best use of time.

- A strong commitment to compassionate, person-centred ways of working, and to ways of working that can be applied in day-to-day practice.

- The ability to apply group learning principles to support collective improvement and development.

- Excellent communication and facilitation skills, including the ability to produce sensitive, trauma-informed and equity-focused materials and session plans.

- Strong organisational and project coordination skills, with the ability to manage multiple workstreams and meet deadlines.

- A commitment to co-production with people with lived and living experience, and to tackling the inequalities that contribute to suicide.

- Willingness and ability to travel across Scotland, with occasional overnight stays.

 

Desirable Criteria

- Experience of working in suicide prevention, self-harm or mental health, particularly with children and young people.

- Experience of supporting the implementation of practice resources and improvement programmes across multiple settings.

- Knowledge of the Time, Space, Compassion approach and/or the NCISH recommendations and patient safety toolkit.

- Understanding of the health, local government and third sector landscape in Scotland, including NHS Boards, community planning and national policy.

- Experience of evaluation, quality improvement or implementation science approaches.

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:  

· 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

· A 35-hour working week, enhanced sick pay & season ticket loan.

· A great work life balance with flexible and blended working environment.

· Access to purchase a Blue Light Discount Card

· Cycle to Work Scheme

· Enhanced sick pay and leave entitlements.

· Generous 37 days’ holiday.

· Paid Mental Wellbeing days.

· Professional development including funded opportunities.