Diversity jobs
37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are either 8pm to 7am or 9pm to 8am and are subject to ongoing review.
At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are looking for a Housing Night Worker to join ourservices. In this role, you will help ensure the safety, security and wellbeing of our residents by providing a friendly and reassuring presence within the service at night. You will manage challenging situations calmly and professionally, while keeping essential administrative tasks and housekeeping duties running smoothly.
Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support workers, Night workers and additional Bank workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.
What you will be doing
This is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.
Main areas of responsibilities are:
Safety and security
- Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
- Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
- Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams.
Resident engagement
- Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
- Encourage residents to share their views and engage with available services and opportunities.
- Assist with evening groupwork sessions that promote learning, wellbeing and positive development.
Administration and housekeeping
- Complete essential admin tasks including data entry, case notes and record management.
- Carry out routine health and safety, compliance and room checks.
- Log maintenance issues to ensure the building remains safe and well maintained.
General
- Work collaboratively on a four-on, four-off rota, providing consistent, non-judgemental support overnight.
- Maintain a calm, professional approach and handle challenging situations effectively.
- Take part in ongoing training and reflective practice to support psychologically informed care.
This role involves lone working, so you will need to be confident in decision-making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.
If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.
About You
A dynamic role for someone passionate, empathetic and committed to young people’s development.
Experience and knowledge
- Experience in a customer-facing role, staying calm and solutions-focused during challenging situations.
- An understanding of the needs and experiences of young people and adults at risk.
- Awareness of trauma and the ability to work in a strengths-based, compassionate way.
- Confidence in accurate record-keeping, including incident logs and health and safety checks.
- Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).
Skills and abilities
- Clear verbal and written communication, with accurate handovers for day-time colleagues.
- Strong interpersonal skills, able to build positive relationships.
- Comfortable lone-working, using initiative, and working as part of a team.
- Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
- Ability to de-escalate situations and manage challenging behaviour calmly.
- You will bring an awareness of the challenges young people face and the ability to connect with them positively
CLOSING DATE: Sunday 29 March 2026 at midnight.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

Service Manager - (South Manchester)
Be the difference for young people facing homelessness.
Location: Safestop Manchester
Salary: £37,380 per annum
Closing date: 22 March, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
We are looking for an inspiring Service Manager to lead our supported accommodation for young people in South Manchester. You’ll oversee a skilled team delivering safe, high‑quality support to clients—helping them stabilise, build independence and progress confidently through the Manchester pathway. Your leadership will shape a service where young people feel secure, respected and empowered.
In this hands‑on role, you’ll drive operational excellence, ensuring strong safeguarding practice, effective partnership working and consistent contract compliance. You’ll manage budgets, performance, reporting and health & safety while strengthening relationships with the commissioners, and community stakeholders. If you’re a proactive problem‑solver who thrives in a fast‑paced, collaborative environment, this is an opportunity to lead a service that makes a tangible impact every day.
In this role, you will:
• Lead and motivate a multidisciplinary team to deliver high‑quality support across two accommodation sites.
• Ensure strong safeguarding practice, risk management and safe environments for young people.
• Oversee day‑to‑day service delivery, ensuring KPI achievement, contract compliance and continuous performance improvement.
• Work collaboratively with commissioners and specialist partners to coordinate client‑centred support.
• Manage budgets, expenditure, reporting and building/IT resources in line with financial and regulatory requirements.
• Maintain strong community and neighbour relations across dispersed accommodation sites.
• Promote an inclusive, values‑led culture aligned with Depaul’s ethos, equality commitments and health & safety standards.
About You (What we are looking for from you – Person Specification)
When completing your application form please address all the points set out below.
Essential
• Experiencing of supervising the work of others
• Experience of using Risk Assessments and Support Planning.
• Experience of managing a service, preferably in a residential care or support setting
• Demonstrable experience of working with people with a range of support needs
• Experience managing partnerships with other professionals using a coordinated, multi-disciplinary approach
• Experience of managing buildings, budgets and expenditures
• Experience of operating safeguarding requirements and procedures
• Good literacy, numeracy and IT skills
• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others
• Experience of working with young people who have complex needs, including mental health and substance use
• Ability to use logical processes for solving problems and making decisions in a complex environment
• Ability to effectively reflect on own practices for ongoing learning and development
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
• Respect for the values and ethos of Depaul and its founding partners.
Desirable
• Experience of managing a staff team across dispersed sites.
• Initiating a new service
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We provide free specialist care and support to patients with terminal illnesses whilst offering vital emotional support for their families. It's all about giving them the best possible quality of life. The support we offer is tailored to meet individuals' medical, social, spiritual and emotional needs.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through three ways:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
We are seeking a skilled, compassionate Chef to join the Facilities team at the Marie Curie West Midlands Hospice. You will prepare high-quality, nutritious meals for patients, staff, volunteers, and visitors, while maintaining excellent food safety and hygiene standards.
You will bring strong culinary skills, the ability to create varied menus, and a commitment to great customer service. We’re looking for someone who works well in a team, shows initiative, adapts to changing demands, and demonstrates a caring approach.
You will also support the Head Chef by supervising Catering Assistants, assisting with staff rotas, helping to recruit junior team members, and managing supplier selection and ordering.
If you are passionate about great food and want to make a meaningful difference, we would love to hear from you.
Contract: Full Time; 37.5 hours per week
Working Days: Five days per week, Monday through Sunday, including Bank Holidays
Salary: Agenda for Change Pay Scale Band 3, £24,937–£26,598 per annum, with additional pay for weekend shifts.
Based: Marie Curie West Midlands Hospice, Solihull
Essential Criteria:
- City & Guilds 706/1, 706/2, or Level 2 NVQ in Food Production and Cooking (or equivalent qualification) ?
- Basic food hygiene certificate ?
- Relevant catering experience?
- Experience supervising staff
- High levels of Health and Safety awareness?
Desirable Criteria:
- Previous experience working within a healthcare environment
- NVQ Level 3 qualification
- Intermediate food handling certificate
What's in it for you:
- Annual leave allowance 27 days plus 8 public holidays (pro-rated)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Generous Enhancements
Marie Curie Benefits Package:
- Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Help with eyecare cost (T & C’s apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit Hub Discount Scheme
- Life assurance
To view the job description please click
Advert Closes: 29-March-2026
Application Process
To apply, submit an online application with your updated CV showing your experience, how you meet the requirements, and your interest in working for Marie Curie.
For more information or an informal chat please contact
Additional InformationWe reserve the right to close this vacancy early.
Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
Location: Doncaster - linked to Sheffield Hub
This can be a hybrid role based on service demands
Salary: Grade 5 - £37,739 or Grade 6 - £43,338 depending on experience
Hours: Full time - 35 per week
Contract: Permanent
Closing date: Thursday 26th March 2026 at 11.30 pm
Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice.
If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role.
At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home.
Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.
About the role
Based in with our partner organisation, Housing for Young People in Doncaster, you will ensure you deliver high quality legal services through casework and ensuring Legal Aid contract requirements and performance targets are met.
You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Managing Solicitor and the Hub.
About You
In this role, you will:
- Be a qualified Solicitor - we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work
- Deliver high-quality legal advice and representation under our work as part of the Housing Loss Prevention Service, which provides free legal advice and court representation to anyone at risk of losing their home.
- Challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation
- Work closely with our Sheffield team to strengthen housing rights awareness across the
- Support Trainee Solicitors and Legal Advisers, ensuring high professional standards and compliance.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About The Team
Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.
Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis.
You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across South Yorkshire. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Location: Tower Hamlets
Hours: 35 hours per week
Starting Salary: £33,500 (Top Salary Band for this role: £35,000)
Job title: Young Person Intervention Coach: Targeted Intervention Casework and Street Work.
Contract: Permanent, subject to funding
Do you have the values, personal qualities, and experience to support high risk young people who are hard to engage and those involved in harm and affected by exploitation and violence?
Do you have the tenacity, resilience, determination and consistency to identify, disrupt, challenge, and support young people to move out of harm and prevent further involvement in harmful activities. Are you committed to social justice, equity and inclusion?
Do you want to be part of a growing and developing Charity that is ambitious for the young communities that we serve? If yes, then you could be joining our innovative, specialist Intervention Team
Benefits Summary:
- Working in a values-led, award-winning charity with local, national, and international connections.
- 25 annual leave days plus bank holidays per year
- A fair and benchmarked salary with consistent salary reviews and structured career progression pathway with opportunities for senior roles.
- A generous Pension Scheme
- A supportive working culture with Employee Assistance Scheme available 24/7.
- Comprehensive, ongoing training and professional development across fields of targeted intervention, harm reduction, youth development.
- A Referral Bonus Scheme of up to £150
- An Individual training budget (up to £200 pa) for external professional development training once completed first 12 months of employment
- Excellent professional supervision with monthly and quarterly reflective practice sessions.
- Great location near tubes, Spitalfields, Brick Lane, and direct access to Central London.
DBS Requirement: Enhanced DBS
Who we are: Streets of Growth is an award-winning, value-led, outcome-driven charity, working to reduce harm and positively transform the lives of the most vulnerable and at-risk young people in Tower Hamlets East London. We do not wait for young people to walk through our doors, instead we are relentless in reaching out to at risk hard to reach young people across the streets and neighbourhoods. Working to build a relationship of trust, truth, and transformation with each young person, coaching and enabling them to support themselves to change negative lifestyles, move away from violence and harm, stay out of prison, get good jobs, and create a better future for themselves.
The role: As a Young Person Intervention Coach (YIC), you will be responsible for the assessment and implementation of tailored intervention coaching plans for each young person on your caseload. You will work to achieve progression outcomes for each young person that includes reducing mental, physical, and emotional harm and supporting each young person transition to positive, thriving lifestyle both on a one-to-one basis, and in partnership with other individuals and agencies involved in the lives of each young person.
Your purpose is to identify, disrupt, challenge, and support young people to move out of harm and prevent further involvement in harmful activities. This will involve targeted street work, specialised one to one harm reduction and life skills coaching. You will receive specialist training in Streets of Growth emotional regulation skills programming which will underpin your Life-Skills Coaching with each young person.
Who we are looking for: You will have robust frontline experience of working with young people, including experience in engaging, assessing, and delivering interventions designed to support young people to build personal resilience and move away from harm and violence. You will also possess sound risk assessment skills and safeguarding knowledge. A key component of the job role is case management and knowledge of good practice models in harm reduction which underpin Streets of Growth practice, is essential.
To apply: Please submit an up-to-date CV and covering letter of no more than 2 A4 sides which explains how you meet the criteria set out in the person specification.
Closing date for applications: 11:59pm on Sunday 29th March 2026.
Interviews: We will be reviewing applications and conducting interviews on a rolling basis. If shortlisted, there will be a first stage 30-minute informal interview (online) and if selected an in-person formal interview (approx. 50 minutes) at our offices in Aldgate, London E1.
Streets of Growth is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve. All appointments are made on merit. At Streets of Growth, we would like to encourage applications from people both with and without criminal convictions, however the job offer has to be subject to vetting. The successful candidate will be required to apply for an enhanced criminal record check through the Disclosure and Barring Service (DBS). Due to the nature of the work, you are applying for you are required to disclose any criminal convictions that you have.
No agencies please.
You may also have experience in the following: Youth Intervention Worker, Youth Worker, Young People’s Support Worker, Targeted Youth Worker, Outreach Youth Worker, Street Outreach Worker, Youth Engagement Worker, Youth Violence Intervention Worker, Exploitation Intervention Worker, Harm Reduction Worker, Caseworker (Young People), Youth Case Manager, Youth Mentor, Youth Support Practitioner.
REF-226 981
Family Support Worker
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
This role covers London & South East. You must be able to work across London boroughs
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker, on a full time basis (35 hours per week), to deliver a high-quality family support service as part of our London & South East Care Team.
Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
Location:
This role covers London & South East. You must be able to work across London boroughs
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
· We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our website.
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and apply online.
Interview Date to be confirmed
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
We’re looking for a dynamic, field‑based Change Coach to play a key role in our frontline improvement programme, partnering with pet hospitals across the West and East Midlands. Your mission will be to ensure that new ways of working are not only delivered, but fully understood, adopted and sustained in everyday practice.
What you’ll be doing
As the vital link between central project teams and hospital colleagues, you will work closely with leaders, vets, nurses and support teams to plan and embed practical changes. You will provide hands‑on support before, during and after go‑live, using real‑time coaching, observation and adoption data to:
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Reinforce new processes, tools and behaviours
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Coach leaders and key influencers to build local capability
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Identify and mitigate risks to long‑term sustainability
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Capture insights and lessons learned to strengthen future rollouts
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Act of as voice for the hospital teams, providing feedback and insights.
What we’re looking for
You’ll bring proven experience in change delivery, operational coaching or transformation, ideally within multi‑site or frontline environments. You’ll have a strong, practical understanding of change management principles and how to apply them in busy, people‑focused settings.
This role suits someone who is energised by being out in the field, confident travelling regularly across sites and skilled at building trust, influencing others and communicating clearly at all levels.
This is a fixed term contract for 9 months and will be field‑based with regular travel across the West & East Midlands
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Are you a technically skilled and service-driven IT professional looking to make a global impact? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, delivering high-quality first and second-line support to colleagues across our international organisation.
Based in Rio de Janeiro, this role plays a key part in ensuring reliable, secure, and user-friendly technology services across the Latin America & Caribbean region and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including collaboration platforms such as Microsoft Teams and SharePoint Online, alongside Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Productivity Applications Support
- Act as a primary support contact for Microsoft Teams, Sharepoint, Power Automate and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Microsoft Teams, SharePoint Online, Power Apps, Power Automate, Dynamics 365, and Power BI and identity/access systems
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
We have an exciting opportunity for a Content and Editorial Executive to join our team. In this role, you will focus on creating, editing and managing high‑quality online content that supports our engagement and marketing goals. You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule.
You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule.
You will be responsible for producing and editing compelling written content, images, icons, photography, video and curated materials that can be used across campaigns and digital channels.
You will regularly review the performance of content, adapting and refining it to improve engagement and meet audience needs, while ensuring SEO best practice is applied where appropriate. Collaboration will be key, and you will work closely with colleagues in Social Media and Digital to provide strong, effective content that supports their objectives. The role will also involve writing case studies and stories that bring our mission and impact to life.
To help us on this journey, we are looking for an innovative and creative Content and Editorial Executive who can help us produce and manage online content that strengthens brand awareness, drives supporter acquisition and supports income generation.
You will be confident, proactive and skilled at working with internal stakeholders. To succeed in this role, you will bring proven experience of creating and managing high‑quality content for digital channels and platforms, along with excellent writing and editorial skills. Copywriting experience is required and journalism experience would be an advantage.
This is a 12‑month fixed‑term contract. You will be required to travel to our Head Office in Telford and to our Pet Hospitals across the UK when needed.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
|
Community Connector Location: Avon Avenue, Meadow Well, North Shields Salary:£20,982 per annum (Equivalent to Real Living Wage (£13.45 per hour) Hours: 30 hours per week Contract: 12 months (with potential to extend subject to funding) We welcome applications from individuals seeking a job share arrangement (e.g. 2 x 15 hours per week) or other flexible part-time working patterns. Be the bridge between community voice and action. At Cedarwood, poverty is never just about one issue. It is about energy and food. For over 40 years, Cedarwood Trust has stood alongside residents in Meadow Well and North Tyneside, delivering support through our integrated model: Nurture. Nourish. Thrive. We are now seeking a Community Connector — someone who can build trusted relationships, identify emerging need, and connect individuals and families to the right support at the right time. About the Role This is not simply an advice role. You will:
While the role holds primary responsibility for delivering our Northern Gas Networks Centre for Warmth project, it operates across our full Nurture, Nourish, Thrive model — recognising that poverty is interconnected and requires joined-up support. This is a relationship-led, community-rooted position with meaningful responsibility and visible impact. Who We Are Looking For We are seeking someone who:
Experience in community roles, advice work, energy or financial support is welcome — but what matters most is your ability to connect, listen and respond thoughtfully. Flexible Working & Job Share We recognise that talented practitioners may be seeking flexible working arrangements. We are open to:
Please indicate your preferred working pattern within your application. Equality, Diversity & Inclusion Cedarwood Trust is committed to creating a diverse and inclusive workplace that reflects the communities we serve. We actively welcome applications from individuals who are underrepresented within the charity and community sector, including people from Black and racially minoritised communities, disabled people, LGBTQ+ communities, working-class backgrounds, and others whose lived experience strengthens community-rooted work. We are proud to be a Disability Confident Committed Employer. As part of this commitment, we have pledged to:
If you require adjustments at any stage of the recruitment process, please let us know. Cedarwood believes in a feminist approach to leadership — one that values collaboration, shared power, lived experience, reflective practice and relational accountability. We seek to create a culture where voices are heard, difference is respected, and structural inequality is actively challenged. Why Join Cedarwood? Cedarwood Trust is a respected, values-driven charity rooted in Meadow Well. We are proud to pay at least the Real Living Wage. If you believe that communities are strongest when trust, dignity and opportunity sit at the centre of support — we would love to hear from you. To Apply If you feel you are a suitable candidate and would like to work for Cedarwood Trust, please don’t hesitate to apply. |
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Keyworker
Salary: £25,000 - £27,000
Location: Based across our offices in Reading and Oxford but you will need to hold a full UK driving license and be able to commute across the entire Thames Valley region (Oxfordshire, Berkshire & Buckinghamshire)
Hours: 35 Hours per week, with some working from home
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Working as a Senior Keyworker you will be responsible for supervising a small group of keyworkers, planned and ad-hoc supervision is an integral part of the Senior role, and you will be supporting keyworkers with monthly supervision and have oversight of safeguarding for the women they work with. You will be supporting the quality control for the region which will include dip-checks and data input.
About You:
To be successful as the Senior Keyworker you will need the below experience and skills:
You will have an in-depth knowledge of the range of needs and interventions required for women offenders. The ability to lead a small team to deliver inclusive, innovative and professional services. The ability to not only maintain own a small caseload of women, never compromising on quality engagements, but also to role model best practice and lead a small team of Thames Valley wide Keyworkers
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: 14th December 2025
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington with some flexibility for remote working
Hours
Full time (37.5 hours per week) with flexibility to work evenings and weekends when required
Annual salary
D1 £31,168.36 to D3 £38,129.42
Last day to apply
29/03/2026
Reporting to the Partnerships Manager, the postholder will play a key role in managing a significant portfolio of partners and prospects, contributing directly to the achievement of ambitious income targets and long-term partnership growth.
You will lead on the development and stewardship of corporate relationships, identifying opportunities to achieve income targets through donations, sponsorship, employee fundraising, volunteering, gift in kind and commercial collaborations.
Working closely with the Partnerships Manager, you will help shape account plans, support pipeline development and contribute insight to partnership strategy, ensuring activity is aligned to hospice priorities and funding needs.
The role requires strong relationship management skills, confidence in presenting and pitching, and the ability to build meaningful partnerships that align with the hospice’s values and funding priorities.
Knowledge and experience
Essential
·Experience of managing relationships with external stakeholders or corporate partners
·Proven track record of working to and achieving income or performance targets
·Experience of new business development or prospect research
·Strong presentation and pitching skills
·Ability to write compelling proposals and tailor communications to different audiences
·Experience of working collaboratively across teams
·Excellent organisational skills and ability to manage competing priorities
Desirable
·Experience in corporate fundraising or sponsorship
·Experience using a CRM system
·Knowledge of corporate social responsibility trends and landscape
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Excellent interpersonal and communication skills
·Confident networker and relationship builder
·Ability to prioritise and manage a varied workload
·Strong attention to detail
·Ability to work independently and as part of a team
·Resilient and solution focused
·Proficient in IT systems including Microsoft Office
Personal Attributes
·Empathetic and professional
·Proactive and self-motivated
·Collaborative
·Creative thinker
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Southall Community Alliance is a charity working in Southall that is looking to recruit
an experienced, part-time Human Rights Outreach Officer to oversee an exciting
new 2.5 year project we are delivering to build understanding of human rights issues
and law.
The person we are looking for will be well organised, motivated and aware of the
nuanced issues affecting diverse and disadvantaged communities. Their duties
include arranging training, workshops and outreach visits to create awareness of
human rights legislation and the practical impacts in areas with large, transient
communities.
The Outreach Worker will act as primary contact for the project and policy work and
ensure good working relationships with a range of key contacts including policy and
programmes partners.
This post is funded by The Baring Foundation.
To bring together voluntary and community groups, businesses and local residents in Southall to address the social, cultural, religious & local needs.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Z2K has a clear 2025–2030 strategy and a strong reputation for principled, evidence‑led campaigning rooted in frontline experience. The external environment is volatile: rising poverty, political contestation around welfare and housing, and tightening funding conditions.
After a long‑standing Chief Executive stepped down in late 2025, the organisation has been led by an Interim Chief Executive. The permanent appointment is therefore a moment of consolidation and renewal. The next Chief Executive will provide long‑term stability, sharpen strategic focus and define the organisation’s next phase.
Z2K faces structural pressures common to many charities of this scale: rising costs, reliance on grant funding, growing demand and increasing scrutiny. The Chief Executive must do two things at once:
-
Increase measurable impact of our advice services and advocacy work on inadequate incomes and high costs.
-
Build a financially resilient, well‑run organisation capable of sustaining that impact.
This is not a figurehead role. It requires leadership with grip, political judgement and commercial realism.
The client requests no contact from agencies or media sales.
Are you a customer-focused IT support professional with strong technical skills and a passion for delivering excellent service? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, providing high-quality first and second-line support to staff across our international network.
Based in Amman, Jordan, this role plays a vital part in ensuring reliable, secure, and user-friendly technology services for colleagues across the Arab World and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including Dynamics 365 CRM, Power Apps, Power Automate, and Power BI, alongside collaboration platforms such as Microsoft Teams and SharePoint Online.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Applications Support
- Act as a primary support contact for Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Dynamics 365, Power Apps, Power Automate, Power BI, Microsoft Teams, SharePoint Online, and identity/access systems.
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
