Employment and training manager jobs

About The Clink Charity

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, reintegration, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.

What makes The Clink so unique is our post-release support and mentoring programme that reintegrates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2025, across 239 events, The Clink fed 43,000 people.

More information can be found on our website and social media channels.

About The Role

Working pattern: Full time, 9am-5pm Monday-Friday, 3-4 days in the office, or on site at projects in prison or in the community.

Location: Our Head Office is in Herne Hill, SE24 London (7 min walk from Herne Hill station)

Our Head of Fundraising & Brand is a vital leadership role within The Clink Charity, responsible for securing the income, profile and partnerships needed to sustain and grow our life-changing work.

This is a broad and influential role, providing strategic leadership across fundraising, communications, marketing and brand. Working within our portfolio of prison and community-based projects, the postholder will help ensure that The Clink's impact is communicated in a compelling and consistent way to funders, supporters, partners and the wider public, while developing sustainable income streams to support our long-term ambitions.

Building on The Clink's strong reputation and proven impact, the Head of Fundraising & Brand will lead the development and delivery of a fundraising and communications strategy that extends beyond grants to encompass major donors, corporate partnerships, individual giving, events and other income opportunities. Through powerful storytelling, audience growth and brand development, they will increase awareness of our work, strengthen engagement with key stakeholders and create new opportunities for fundraising, partnerships and commercial income generation.

Working closely with the Chief Executive, Director of Finance & Resources and senior leadership team, the postholder will lead and develop a talented fundraising and marketing team, cultivate strategic relationships and identify new opportunities for growth and collaboration.

As The Clink continues to expand its reintegration, training and employment programmes, this role will play a central part in securing the resources needed to support that growth, strengthen our brand and increase engagement with our mission to reduce reoffending.

If you are a strategic and ambitious fundraising leader with a track record of generating income, building partnerships and inspiring teams, and are passionate about creating meaningful social change, we would love to hear from you.

A Little About You

You could be a great fit for our Head of Fundraising & Brand role if you are an ambitious and strategic leader with experience of developing fundraising strategies, growing income and building organisational profile. Perhaps you've led fundraising within a charity, developed successful partnerships, secured major grants, or overseen marketing and communications activity that has strengthened a brand, increased audience engagement and generated growth in income through fundraising, commercial activity or the sale of products and services.

You may have built your career in fundraising, communications, marketing or business development, but you'll have a strong understanding of how these disciplines work together to generate support, attract funding, grow audiences and drive sustainable income. You'll be comfortable developing strategy, building relationships and translating organisational impact into compelling stories that inspire funders, partners, customers and supporters.

We welcome applications from experienced professionals who are ready to lead a talented team, shape the future direction of fundraising and brand development at The Clink Charity, and play a key role in our continued growth. Most importantly, you'll be passionate about our mission and motivated by the opportunity to transform lives, reduce reoffending and create second chances

Key Responsibilities

Fundraising and Income Generation

· Develop and deliver a multi-stream fundraising strategy that supports The Clink Charity's growth and long-term sustainability.

· Use brand identity to drive sales.

· Lead income generation activity across trusts and foundations, corporate partnerships, individual giving, events and other fundraising streams.

· Use communications to create income from marketing of our commercial products and services e.g. bakery, restaurant, café, events.

· Build and manage a strong fundraising pipeline, identifying and securing new funding opportunities and strategic partnerships

· Monitor fundraising performance, ensuring targets are achieved and opportunities and risks are proactively managed.

Brand, Marketing and Communications

· Lead the development and delivery of a compelling brand and communications strategy.

· Ensure The Clink's impact, mission and outcomes are communicated effectively to supporters, funders, partners and the wider public.

· Oversee marketing campaigns, digital engagement and communications activity that strengthen the charity's profile and support income generation.

· Champion a consistent and impactful organisational brand across all channels.

Leadership and Team Development

· Lead, motivate and develop a high-performing fundraising, marketing and communications team.

· Create a culture of accountability, collaboration and continuous improvement.

· Support the development of fundraising and marketing capability across the wider organisation.

Strategic Leadership

· Contribute to the strategic direction and future development of The Clink Charity.

· Work closely with colleagues across operational and support functions to align fundraising and brand activity with organisational priorities.

· Represent the charity externally with funders, partners, supporters and other key stakeholders.

· Ensure compliance with fundraising regulations, best practice and organisational policies.

 Person Specification

Essential

· Significant experience in fundraising, income generation and fundraising strategy development.

· A proven track record of delivering sustainable income growth across multiple fundraising streams.

· Experience of developing and implementing successful fundraising plans, campaigns and income-generation initiatives.

· Experience of leading or overseeing brand, marketing and communications activity, including the development of organisational messaging and audience engagement strategies

· Strong understanding of how fundraising, brand, marketing and communications can work together to increase income, profile and supporter engagement.

· Experience of leading, motivating and developing high-performing teams.

· Excellent stakeholder engagement and relationship-building skills, with the ability to influence and inspire a wide range of audiences.

· Outstanding written and verbal communication skills, including the ability to develop compelling cases for support and communicate organisational impact effectively.

· Strong planning, organisational and project management skills.

· Experience of using data, insight and performance metrics to inform decision-making and drive improvement.

· A commitment to the mission, values and objectives of The Clink Charity.

Desirable

· Experience within the charity, social enterprise or not-for-profit sector

· Experience of working with senior leadership teams, trustees or boards.

· Experience of corporate partnership development, major donor fundraising or philanthropy.

· Experience of managing digital marketing, audience development or supporter engagement activity.

· Understanding of rehabilitation, employability, education or the criminal justice sector.

· Membership of a relevant professional body such as the Chartered Institute of Fundraising or the Chartered Institute of Marketing.

Personal Attributes

· Demonstrable belief in The Clink’s mission and passion for our work.

· High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.

· Personal integrity, kindness, warmth and sound judgement.

· Good communicator: orally and in writing.

· Proactive, adaptable and can use initiative and find solutions to problems.

· Positive, entrepreneurial, energising and adopts a “can do” mentality.

· Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).

Reporting Lines & Management Expectations

You will report to our Director of Finance and Resources and will initially have two team members reporting to you.

General clink charity information

All staff are expected to:

· Comply with all current legislation

· Comply with all prison operational policies

· Comply with The Clink Staff Handbook

· Undertake such other duties within the scope of the post as may be requested by your Manager

Benefits:

28 days holiday plus bank holiday

Company pension scheme

Free meal on duty at Head Office or in the Restaurant

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell (HR Consultant) via this job site.

Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Monday 22nd June, 9am.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 22nd June 2026, 9am.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment Process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview Outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

·user involvement projects that help organisations improve what they offer by listening to people who use their services

·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project.  You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services.  Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key.  You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.

Key responsibilities

î  Answer calls professionally and in line with our customer service standards

î  Manage the info email box ensuring all queries are dealt with in a timely and professional manner.

î  Listen to voicemails and take appropriate action

î  Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case

î  Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System

î  Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer

î  Upload reports received from external agencies into our Case Management System

î  Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data

î  Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe

î  Call the Duty Advocate and request assistance on complex cases

î  Raise potential issues and problems with your manager at the earliest possible opportunity

General responsibilities

î  Participate in team meetings and training

î  Participate in personal, team and organisational development

î  Contribute to monitoring reports

î  Keep to our policies, including health & safety, safeguarding and risk regulations

î  Work to our mission, vision, and values

î  Carry out other projects and tasks as needed

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

î  Aligned to our values – voice, rights, and choice

î  Calm empathetic professional manner

î  Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face

î  Proactive and responsive

î  Committed to high quality work

î  Team player

î  Experience of customer care or helplines, including handling telephone calls

î  Good knowledge of IT – Microsoft Office and other databases

î  Experience of data entry

î  Experience of working to customer service standards

Desirable knowledge, experience and qualifications:

î  Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial

î  Good understanding of advocacy

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Group Activities Coordinator to play a pivotal role in our complex needs service in Notting Hill.

Sounds great, what will I be doing?

To provide management support and advice to Group Facilitators, Volunteers, Social Work Students to help them develop their role in providing support to service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of the needs, perceptions and engagement barriers faced by African, Caribbean and Arabic-speaking communities experiencing mental health difficulties, including those who may be disengaged from services. You will have experience working directly with these communities, using co-production approaches that respect cultural needs and enable meaningful involvement and feedback. You will be confident managing services within budget, promoting equality, diversity and inclusion, and representing the organisation positively at external events through presentations and promotional activity. You will have excellent knowledge of mental health conditions, including signs, symptoms and treatments, with the ability to assess deteriorating mental health and take appropriate action. A strong working knowledge of housing, community care, mental health, health and safety, and welfare benefits legislation is essential, alongside the ability to use computer systems to produce accurate reports and monitor the quality of staff record-keeping to a high standard.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Individual giving manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We are looking for an experienced Individual Giving Manager to lead the development and delivery of our supporter acquisition and retention strategies. This is a full time, permanent role working on a hybrid basis with 2 days per week in our London office.

This is a varied and hands-on role where you will lead multi-channel campaigns, driving supporter growth, income and lifetime value.

The Individual Giving & Legacies team is a key driver of voluntary income at Sense. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work.

Key Responsibilities

• Develop and deliver supporter acquisition and retention strategies, plans and budgets.
• Lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face.
• Drive income growth and maximise value of supporters.
• Develop engaging fundraising propositions and creative campaign content.
• Lead ongoing testing, learning and innovation across products, audiences and channels.
• Manage income and expenditure budgets, with responsibility for forecasting and reporting.
• Build and manage relationships with external agencies and suppliers.
• Collaborate across fundraising, marketing and the wider organisation to identify new opportunities.
• Ensure all activity is compliant with fundraising regulations and data protection legislation.

About You

We’re looking for a confident and data-driven fundraiser with strong experience in individual giving and direct marketing. You’ll be both strategic and hands-on, comfortable managing campaigns end-to-end while continuously improving performance through insight and innovation.

You will bring:

• Proven experience delivering successful individual giving or direct marketing campaigns.
• Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face).
• Experience managing budgets, forecasting and reporting on performance.
• Strong analytical skills, including segmentation, targeting and campaign optimisation.
• Experience managing agencies and external partners.
• Excellent communication and stakeholder management skills.
• Experience leading or mentoring team members.
• Experience with prize-led fundraising would be beneficial but is not essential.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Policy and Public Affairs Manage. The Policy and Public Affairs Manager will join our management team and lead on developing our policy positions and engaging with parliament and government.

Responsibilities will include:

· Developing and delivering influencing strategies

· Monitoring and evaluating our policy and public affairs work

· Writing high-quality policy and briefing papers or reports

· Engaging with civil servants, parliamentarians, ministers and other policymakers, influencers or allies

· Working collaboratively with other organisations and stakeholders to achieve change

· Ensuring meaningful involvement of people with lived experience – especially our Refugee Advisory Panel – in our influencing work

· Managing occasional research projects

Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are: 

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services. 

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

Diversity, inclusion and anti-oppression

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We welcome applications from people of all backgrounds and do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, and are investing in being more informed and led by LGBTQI+ people who have sought asylum.

We welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.

We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.

To support candidates during the interview process, we send a selection of questions in advance. You are welcome to bring notes with you and also take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. If your interview is in person, we will send details of how to get to the building from both local tube stations and a video showing the interview space. Please let us know if we can make other adjustments to support your interview process.

Role overview

Contract type: Permanent

Hours: Full-time (35 hours per week); working part-time (minimum 21 hours) will be considered. Occasional work in the evenings and at weekends will be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £46,000 with a potential step increase each year up to £51,253 (pro rata if working part time), plus statutory employer’s pension contribution. We also try to give a separate inflationary increase every April.

Location: Remote or from Rainbow Migration’s step-free offices which are based in London between Vauxhall and the Oval. Hybrid working will also be considered and can be agreed with the line manager as per our hybrid working policy. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, staff mostly work from home. Please contact us if you have any questions.

Annual Leave: Initially 25 days per year. After two years of employment, this will increase by one day per year up to a maximum of 28 days (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)

· Potential for two salary increases a year: a step increase and an inflationary increase

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Training and learning opportunities

· Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments

· Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters

· Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)

How to apply

Closing date: 9.30 am on Friday 26 June 2026

Interview dates: We plan to do a 30-minute online interview on 6 July 2026 and, if successful at that stage, a further 1-hour in-person interview on 13 July 2026.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email address in the job description.

Please send to the email address you will find in the job description on our website:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We would also be grateful if you could complete the optional monitoring form (please find the link in the job description).

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience.

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities).

3. State how many hours a week you wish to work and if you have a preferred pattern.

4. State if you have or have not used AI to help with your application in any way. If you have used AI, please explain why. While AI can be a helpful tool, we expect all applications to reflect your own experiences, qualifications and style of writing. Transparency is valued, so applications that are obviously written with AI without explanation will not be considered.
 

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided in your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.

3. Accept that owing to the nature of the work, if successful, you will be required to disclose all unspent criminal records at the point of conditional job offer and subsequently to undergo a basic DBS (Disclosure and Barring Service) check. See our website for more information.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources you will find at the Experts by Experience Employment Network website which may help in preparing your job application.

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If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (please see the link on our website). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store data on unsuccessful applicants for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is deleted after six months.

JOB TITLE: Retail Manager

LOCATION: Alderley Edge

DATE WRITTEN: May 2026

ACCOUNTABLE TO: Retail Area Manager

PRIMARY PURPOSE:

To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets. 

To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.

To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.

Main Duties:

1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:

§  Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.

§  To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.

§  Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.

§  Support, train, and coordinate the work of volunteers in the shop as required.

§  Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.

§  Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.

§  Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.

§  Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.

§  To plan and prioritise special promotions, seasonal adjustments, and sale events.

§  Ensuring professional signage throughout the shop; to be clear and on brand.

§  Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice

2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.

3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.

4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.

5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.

6. Implement the highest standards of customer care and service.

7. To maximise income by participating in fundraising and trading opportunities.

8. To take responsibility for the shop to implement shop procedures, as follows: -

§  To act as a key holder at an assigned location

§  To prepare the shop for opening by the correct time

§  To close the shop at the correct time and ensuring the shop is secure before leaving

§  To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures

§  To sort, prepare and price stock to in line with charity retail processes.

§  To present stock in the sales area to the agreed standard

§  To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers

§  To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures

§  To complete paperwork as necessary, to include use of information technology on computerised systems

§  To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.

9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.

10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.

11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.

12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

AGE UK CHESHIRE

RETAIL MANAGER - PERSON SPECIFICATION

Essential Criteria:

- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.

- ability to understand and interpret financial information in order to manage shop performance outcomes.

- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.

- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.

- supervisory experience with the ability to motivate, inspire and lead a team.

- IT literate

- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).

Desirable Criteria:

- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.

- proven retail experience

- experience of working with volunteers.

- general understanding/empathy with the aims of the organisation.

Processing stock deliveries will regularly involve carrying and moving heavy stock.  You will also be on your feet for long periods of time.  On occasions you may be required to work on your own within the shop.

AGE UK CHESHIRE

RETAIL MANAGER - ADDITIONAL INFORMATION

The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.

All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations.  Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices. 

The shop staffing structure is supported by volunteer helpers.  They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop. 

The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.

Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period.  The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence. 

Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.

Hours: 36.25 hours per week, worked over 5 days Monday to Sunday.  Hours are required to be flexible to ensure that the shop is staffed appropriately.  There may be a requirement to travel between shops.  In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.

Salary:  £25452.03 per annum (£13.50 per hour).  Overtime payments can be paid for exceptional circumstances where additional days have been worked.

Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.

Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.

Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.

Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.

Criminal Disclosure:  Basic DBS Check applicable for this post.

Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.

Registered charity no. 1091608

About Care4Calais

Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.

We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.

Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.

Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the role

The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.

The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety. 

You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective  distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer. 

This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.

 Key Responsibilities

Your responsibilities will include, but will not be limited to:

• Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

• Managing and supporting large teams of dedicated volunteers supporting people seeking safety.

• Being involved in ensuring that safeguarding procedures are followed in your teams.

• Volunteer onboarding and induction, and continuous volunteer management.

• Develop and deliver training to volunteers.

• Regular in-person visits to the volunteer teams you manage in London. 

Person Specification

Essential Skills and Experience: 

• Clear leadership ability, with the capability to act with initiative and drive;

• Proven project management skills;

• Strong commitment to the rights of people seeking safety;

• Commitment to Care4Calais' values and mission, including anti-racism;

• Hands on, operational, dynamic and enthusiastic;

• Team worker with good communication and people skills;

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;

• Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;

• Excellent verbal and written communication skills;

• Ability to work on Google Workspace and Office 365.

Desirable Skills and Experience:

• Experience leading and managing volunteer teams from varied backgrounds

• Experience working/volunteering supporting people seeking safety 

• Experience in making grant applications/fundraising experience and managing budgets

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.

Applications

Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.

The successful applicant will be provided with the induction and training needed for them to succeed in the role.

Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.

We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you. 

Equality & Safeguarding

Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.

Lived Experience Inclusion

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

Hybrid (with travel to London as required)

Are you a creative, results-driven fundraiser with a passion for growing supporter engagement?
Join Shaftesbury as our Individual Giving Manager and play a key role in building lasting relationships with supporters while driving sustainable income that changes lives.

�� About Us

At Shaftesbury, we believe everyone deserves the opportunity to live a full and flourishing life. Guided by our core values—Open, Enabling, Inclusive and Courageous—we deliver high-quality disability services across adult care, children’s care and education.

We are committed to going the extra mile—creating opportunities for people to thrive, achieve independence, and feel part of their community.

�� The Role

As Individual Giving Manager, you will lead the development and delivery of innovative, multichannel campaigns to attract, engage, and retain supporters—helping to secure long-term income for Shaftesbury.

Key responsibilities include:

• Driving the acquisition of new supporters and maximising lifetime value
• Delivering impactful multichannel campaigns (digital, direct mail, DRTV, telemarketing, face-to-face, and radio)
• Growing regular giving, cash donations and gaming income streams
• Reactivating lapsed supporters and improving conversion journeys
• Creating compelling onboarding and supporter experiences
• Supporting retention activity including appeals and newsletters

You’ll work closely with the Head of Individual Giving, bringing fresh ideas, data-driven thinking and a passion for innovation.

✅ What We’re Looking For

• Proven experience in individual giving, fundraising or direct marketing
• Strong track record of delivering successful acquisition campaigns
• Creative, strategic thinker with a results-driven mindset
• Confident managing multiple campaigns and channels
• Passion for supporter experience and long-term relationship building

�� What You’ll Get in Return

We recognise that our people are our greatest asset—and we’re committed to rewarding your impact:

• �� Recognition & Reward – including vouchers up to £50
• �� Excellent training and development opportunities
• �� Generous annual leave – 25 days + bank holidays (rising to 28 days + BH)
• �� Pension scheme
• ❤️ Death in service scheme
• �� Employee Assistance Programme

�� Why Join Shaftesbury?

Because every interaction, every connection, every opportunity—we create adds up.

From friendship to independence, from challenges overcome to new experiences, we believe it’s the sum of many things that makes life meaningful. At Shaftesbury, you’ll be part of a team that empowers people to take part, contribute and be valued.

��️ Our Commitment

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Woodland Trust is looking for an Assistant Site Manager for our Scotland Region. The role will assist the Site Manager with the management of mainly urban woodlands in West Lothian, Central Scotland. This will involve leading on the management our growing Volunteering teams, assisting with monitoring contracts, liaising with maintenance contractors, engaging with neighbours and the public, running events and carrying out surveys associated with delivery of site management plans and work programme.

A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Oversee and monitor estate contract works, ensuring delivery to the highest professional standards and full compliance with FSC certification.
• Implement and maintain Health & Safety compliance on sites, including risk assessments, recording, safety surveys and overseeing resulting works.
• Support woodland and land management planning, including ecological condition assessments, compartment records, species checks and site surveys.
• Plan, deliver and financially manage site management programmes, working with agents, contractors and volunteers to agreed budgets.
• Lead tendering, procurement and contract management, ensuring value for money, accurate pricing and effective delivery.
• Support site budgeting and work programming, assisting the Site Manager with forecasting and monitoring expenditure.
• Manage volunteers and community engagement, working with the Volunteering Team to recruit, coordinate and support volunteer activity (including Woodland Working Groups).
• Act as a professional external representative, engaging with schools, community groups, neighbours, contractors and stakeholders. Additionally, supporting events, funding bids and visits
• This is a homebased role, requiring regular travel to locations within the West Lothian landscape and wider Scotland, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.

The Candidate:

• You’ll have experience working in a public-facing land-based management role, within either the conservation or commercial sector, ideally in an urban environment.
• You’ll have experience working within the charity sector, collaborating across internal teams and with external partners.
• A proven ability to manage Health & Safety, including conducting site inspections and overseeing safe delivery of activities.
• Strong experience in community, school and volunteer engagement, supporting participation and inclusive involvement.
• Excellent communication skills, able to engage confidently with diverse audiences in writing and verbally, and to represent the Trust professionally and positively.
• You’ll have experience managing contracts and contractors, delivering site-based works including access and people-focused projects.
• You’ll have an ability to plan, prioritise and manage workload effectively, working with internal and external partners to deliver shared objectives.
• You’ll possess relevant technical knowledge and practical capability, including awareness of UKWAS, NPF4 and the Scottish Outdoor Access Code, supported by a qualification in forestry/land management (or equivalent experience) and IT literacy.
• The successful candidate will have a full UK driving licence, and ability to meet pre-employment checks. The successful candidate will also be required to undertake a PVG Background Check, as part of our pre-employment screening.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.

Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First round interviews will take place via Microsoft Teams on 17th July 2026.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The HR Officer plays a key role in delivering an effective, professional, and compliant HR service across the organisation. Supporting both operational HR processes and employee experience, the post holder will contribute to attracting, developing, and retaining talent in a collaborative and values-driven research environment.

Main responsibilities

HR Operations & Administration Support

• Lead recruitment campaigns in consultation with hiring managers, including drafting job adverts, short-listing and coordinating interviews.
• Manage employee life cycle process, including background checks, onboarding and offboarding.
• Maintain accurate and confidential employee records in compliance with GDPR and organisational policies.
• Administer HR systems, contracts, and employment documentation.
• Manage relationship with 3rd party suppliers including HR consultancy and DBS check providers.
• Support payroll preparation including monthly absence reporting and ensuring accurate data submission and coordination with Finance/Payroll.
• Support the wider central administrative team as required.

 Employee Relations

• Provide first-line HR advice to managers and staff on policies, procedures, and employment matters.
• Support casework relating to absence, performance, disciplinary, and grievance processes.
• Support managers and the COO with complex people cases, working with the external HR partner as required.
• Promote a positive and inclusive working culture aligned with the organisation’s values.

Learning & Development

• Coordinate training activities and support professional development initiatives for research and support staff.
• Some delivery of internal people-related training
• Assist in identifying skills gaps and contributing to workforce development plans.

Policy & Compliance

• Ensure HR practices comply with employment legislation, charity sector regulations, and best practice.
• Monitor and assist with the development, review, and implementation of HR policies and procedures, including handbook updates.
• Support equality, diversity, and inclusion (EDI) initiatives across the organisation.

HR Projects & Continuous Improvement

• Contribute to HR projects such as staff engagement, wellbeing initiatives, and organisational development.
• Support the implementation of HR systems improvements and process efficiencies.
• Collect and analyse HR data to inform decision-making and reporting.

Knowledge, skills and experience 

Essential

1. Experience in an HR administrative or officer-level role.
2. Sound knowledge of UK employment law and HR best practice.
3. CIPD Level 3 or equivalent.
4. Experience of supporting payroll and finance processes.
5. Proven ability to establish and evolve people processes in a growing organisation.
6. Proficiency in HR systems, such as BreatheHR or equivalent, and Microsoft Office applications.
7. Experience of working in organisations with multiple staffing arrangements i.e. direct employees, secondees, contractors etc.
8. Strong organisational and administrative skills with excellent attention to detail.
9. Ability to handle sensitive information with confidentiality and professionalism.
10. Strong interpersonal and communication skills.

Desirable

1. CIPD Level 5 qualification (or working towards).
2. Experience working in the charity, academic, or research sector.
3. Experience supporting EDI and wellbeing initiatives.
4. Familiarity with public funded and/or project-based staffing environments.
5. Experience supporting or negotiating secondment arrangements, particularly within academic, charity or research environments.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job. 

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 5 July 2026.

Interviews are currently expected to take place on Wednesday 5 and Thursday 6 August 2026.

Equal Opportunities Policy Statement

 AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Bookings Team Executive
Hours: Full-Time
Contract: Fixed term role 26th August until 27th November
Salary: £30,500 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world’s largest film festival for young people.

Main Responsibilities:

• To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem-solving. 
• Proactively reaching out over email and phone to reach new educators/bookers and aiming to sign them up to the festival. 
• Liaising with the festival team to ensure all enquiries and issues are resolved. 
• Checking, updating and uploading bookings info onto our festival website (via Aerian)
• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas. 
• Liaising with exhibitors as and when required and as directed.
• General support in relation to all aspects concerning the festival.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Experience of a customer service role.
• Excellent communication skills.
• Ability to communicate ideas persuasively. 
• Strong organisational capability.
• Base Level Excel or equivalent skills.
• Used to working under pressure while handling a high volume of public enquiries.

Desirable:

• Experience of using Teams.
• Experience of using CRM.
• Experience of talking to teachers/schools.
• Understanding of the education sector
• Familiarity with the Microsoft Office suite
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. 
• Pension – matched up to 5% of salary (2% above statutory employer contribution). 
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film. 
• Enhanced parental/paternity/shared parental leave. 
• Interest-free non-essential study loans. 
• Interest-free bike/scooter/travelcard loan. 
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. 
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution). 
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Wednesday 15th July 2026 (BST)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. 

No agencies please.

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors between them. Investment Directors line manage Investment Managers (currently 7). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

About this role

We believe that all young people deserve to succeed in school and in work, whatever their background. As we enter a challenging time with rising inflation and a likely recession, our work feels more vital than ever before. The role of Investment Director presents an exciting opportunity to contribute meaningfully to the charities portfolio partners we serve, the team itself and the whole of Impetus.   

We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow. 

We believe the strength of our approach resides in three things: 

​

• ​Building deep, trust-based, sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty.
• ​Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact.
• ​Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.

Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers, while the growth and impact performance of our partners are testament to charities’ commitment to disadvantaged young people and the influence we have on their development. 

Charities and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development. 

As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous funding from State Street Foundation. 

If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us. 

I look forward to hearing from you. 

Sebastien Ergas 
Portfolio Director 

​Key responsibilities
Finding high potential charities and non-profit partners for our portfolio 

• Identifying potential charitable organisations for investment.
• Leading and delivering in-depth due diligence process within the scope of a grant round, to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
• Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
• Developing and presenting high quality investment propositions to our Investment Committee.

Managing partnerships with portfolio partners​

• ​Managing relationships with partner Chairs and CEOs. 
• Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase. 
• Regularly monitoring and assessing partner progress / risks against milestones and making evidence-based recommendations on progression or exit to Leads, Portfolio Director and the Investment Committee.
• Escalating key risks on performance, leadership and safeguarding.   
• Conducting annual partnership reviews with Sector Leads and partner CEOs.
• Working with Impetus finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.  

Supporting portfolio partners  ​

• ​Providing high quality advisory support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to: 

• clarify theory of change
• ​define long term ambition
• ​develop growth strategy 
• ​achieve a step change in the delivery and performance management of outcomes 
• ​strengthen leadership (individual and collective) and governance capabilities
• ​develop path to scale
• ​build financial resilience

• ​Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression.
• Identifying engagement opportunities for our donors and supporters with portfolio partners that are aligned with the partner’s activities and do not distract or undermine their core work.
• Collaborating with the Impetus Philanthropy team to support the development of additional funding opportunities for portfolio partners, enhancing their ability to deliver impact at scale.
• Effectively leveraging the support of investment managers to advance the objectives developed for each portfolio partner that is managed by an Investment Director.

Support to Impetus

• Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature.
• Contributing insights and learning from portfolio work to inform Impetus’ strategy, model and delivery, providing evidence based recommendations to senior colleagues
• Contributing to internal priorities and working groups, bringing expertise and insight from portfolio work (e.g. team strategy discussions, digital improvement initiatives, or equity, diversity, and inclusion).
• Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events.
• Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy and agreed forums.
• Engaging in Impetus pro bono, communications, and advocacy events, and engage portfolio partners appropriately in these events. 
• Line-manage and support one or more Investment Managers, setting clear objectives and providing coaching, feedback and development opportunities to enable them to deliver high quality work and achieve their individual, project and team goals
• Embedding inclusive and equitable practices in portfolio work, ensuring diverse perspectives are considered and barriers to participation are identified and addressed

​Person specification

Essential​

• A commitment to Impetus’ mission. 
• ​Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner. 
• ​A talent for strategic thinking around complex issues. 
• ​Strong financial acumen and analytical skills. 
• Understanding of impact measurement and evaluation fundamentals. 
• ​Resilience, tenacity and initiative. 
• ​Ability to adapt personal style to different leadership contexts, working inclusively and effectively with diverse leaders and organisations.
• ​Growth mind-set to seek out and act on feedback and a commitment to continuous learning and development. 
• ​Proven ability to work independently, and to exercise good judgment. 
• ​Strong planning and time management skills. 
• ​Experience contributing expertise to team or organisational priorities, including sharing learning and supporting others’ development. 
• ​Interest in partnering closely with charities that are doing what it takes to get better. 
• ​A commitment to equity, diversity and inclusion.

Desirable​

• Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity.
• ​Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work. 
• ​Knowledge and expertise in UK education or youth employability sectors. 
• ​Board experience in private, public or third sector. 
• ​Understanding of or experience with commissioning impact evaluations. 

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.

​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.​

How to apply

Please click on the "Apply for this job" button at the top of the page. ​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is 2026, Sunday 21st June 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 29th June 2026.​

2nd Interviews will take place on w/c 6th July 2026.​

You will also be required to provide proof of your eligibility to work in the UK.​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.