What You'll Do
As Senior Remediation Operations Manager, you’ll lead Peabody’s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works.
This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level.
What You'll Do
- Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme.
- Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme.
- Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements.
- Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents.
- Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests.
- Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes.
- Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements.
- Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream.
- Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders.
- Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums.
- Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first.
What You'll Need
- Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers.
- Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements.
- Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny.
- Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections.
- Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities.
- A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement.
- Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents.
- Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences.
- Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery.
- A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making.
What We Offer
- Up to 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- Professional development and opportunities to broaden your experience
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Please read before applying
Peabody does not provide sponsorship as a licensed UK employer.
Appointment to this role is subject to a satisfactory Basic DBS check.
This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.
Our Interview Process
Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026.
If you have any questions about this role, please email Talent Specialist, Ryan Loasby
Thank you!
Media Manager
Salary: £35,437 per annum
Contract: Permanent
Work Pattern: Full-Time
Location: WWT Slimbridge, GL2, Hybrid + Travel
Are you passionate about speaking up for nature?
Do you have the skills and creativity to help us bring to life WWT’s ground-breaking research and on-the-ground conservation projects?
About The Role
From restoring nature and providing homes for wildlife to protecting communities from the devastating impact of flooding, wetlands are a powerful weapon in the fight against the climate crisis. And we’re looking for an experienced Media Manager who can secure impactful media coverage that tells the story of wetlands and inspires the public to take action to protect and restore them.
The Media Manager will have the opportunity to shape strategic media and PR activity across the organisation; engaging in the national conversation on wetlands, particularly in the context of the climate and nature crises. At a regional and local level, this role will support local Marketing teams to tell the stories of our 10 incredible wetland sites to their engaged membership and visitor base. This role is core to strengthening our reputation and building our profile as the UK’s wetland charity and making sure our messages reach diverse audiences.
This is an exciting time to join WWT. Wetlands are being brought into the wider conversation around nature, but there’s still a long way to go. And by helping us secure meaningful, high-profile media coverage with trusted journalists and media outlets, you could help us show people the true value of these precious habitats.
About You
We are seeking an individual:
- With significant experience of planning and delivering strategic media activity across digital, broadcast and print platforms
- Experienced working in a busy Press Office environment, usually to tight deadlines
- Able to identify communications and reputational risks, with the confidence to put forward considered mitigation plans for both proactive and reactive situations
- Confident writing for multiple channels to engage a range of target audiences
- With a track record of hands-on media expertise; managing reactive enquiries, writing position statements drafting press releases, arranging interviews and spotting opportunities within the news agenda
- Comfortable briefing senior leaders as spokespeople for interviews and responding to tricky issues
- With a solid understanding of current news agenda, environmental issues and knowledge of media structures
- Looking for an opportunity to shape the narrative around wetlands in nature and environment press
We are based at WWT Slimbridge, Gloucestershire, but support hybrid working with an expectation for team members to be in Slimbridge at least once a week. This role will work closely with the media, in a landscape that moves quickly and requires flexibility, so there may also be some occasional travel to our other 10 wetland sites.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing Date: Friday 7th August 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Registered Charity
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Restore Wetlands and Unlock their Power
