Governance and compliance manager jobs

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

About the teamThe Supporter Experience Design Team plays a vital role at Mind, ensuring our supporter data is accurate, efficient, and impactful. Working closely with key internal teams and external partners, we manage the end-to-end lifecycle of our data - from initial imports through to continuous enhancement of data quality. This work directly supports our Engaging Mind strategic pillar, helping to enhance supporter experience and strengthen our fundraising efforts.We are:

- A passionate, collaborative team dedicated to delivering efficiency and accuracy- Committed to using data and technology to drive continuous improvement across fundraising activities- Focused on creating seamless, meaningful experiences for our supporters and maximising the impact of every donation

Team information

Will you join us?

The Supporter Experience Design Team is central to ensuring the smooth and efficient processing of Mind's supporter data, underpinning our fundraising success.

Acting as the backbone of our data import processes, we work closely with colleagues and external partners to deliver high-quality, reliable data that maximises our charitable impact. By harnessing business intelligence, technology, and strategic collaboration, we are modernising our operations and embedding a culture of innovation and continuous improvement.

Our mission is to ensure that everyone facing a mental health challenge receives the support and respect they deserve. As a team, we contribute to this by maintaining exceptional data quality and enabling outstanding supporter engagement at every touchpoint.

This role requires a Disclosure and Barring Service (DBS) check.

Key duties and responsibilities

The post holder will:

Lead Mind's Gift Aid function to maximise income from fundraising activities.

Work cross-functionally with Fundraising, Finance and Compliance teams to optimise Gift Aid performance.

Ensure best practice in the collection, processing and claiming of Gift Aid across all income streams.

Monitor, improve and embed efficient Gift Aid processes, adapting to new products and income opportunities.

Provide insight and reporting to teams to help maximise Gift Aid income and performance.

Develop clear, engaging messaging to promote tax-efficient giving to supporters.

Maintain full compliance with HMRC regulations and internal governance requirements.

Act as Mind's subject matter expert and first point of contact for all Gift Aid queries.

Build strong relationships with HMRC, sector peers and internal stakeholders to share best practice.

Lead on Gift Aid audits, including HMRC visits, ensuring robust audit trails and implementation of recommendations.

Oversee document management and archiving systems for Gift Aid declarations, including third-party records.

Contribute to wider organisational objectives through leadership, collaboration and continuous improvement.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.Interviews will take place during the week commencing 29th June.

Position: Head of Experience
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4

About Us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The Head of Experience is a senior cross-organisational leadership role building and leading a new Experience function at the heart of the Engagement and Income Generation directorate.

It exists to change how the organisation understands and responds to the people it exists for. That means identifying where experiences can be improved and creating the conditions to act on it.

The postholder will drive cross-functional collaboration so that audience insight and data consistently inform strategic decisions. They will create the systems and governance that turn insight into action across the breadth of MS experience.

The postholder is accountable for driving measurable improvements in how audiences experience every interaction with us. This builds the conditions for integrated, audience-led engagement at scale, in service of delivering greater impact and sustainable income.

Closing date for applications: 9:00 on Thursday 18th June 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job vacancy: Education Officer
Location: Tamworth (Hybrid, Office 2 days per week)
Salary: £54,983.41 per annum
Hours: Full time
Contract Type: Permanent

Too many children and young people do not have access to an education that enables their full potential. With the markers for change set out by government in the recent White Paper and accompanying SEND reform consultation, the nasen membership tells us that change needs to come now.

We are working hard to deliver on requests for nasen SEND services – that’s advice and consultancy tailored to a school, a local authority or setting, along with both our online CPDL and in person delivery. We have never been busier.

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people. 

About the role

Do you have what it takes to join us and nasen’s team of committed Education Officers? Are you an experienced teacher and leader of SEND and inclusion? Are you committed to improvement for schools, colleges and settings for the benefit of children and young people? nasen is looking to recruit an experienced teacher to work as part of the Education team.

If you have senior leadership experience in an educational setting, an in depth understanding and appreciation of the SEND policy landscape, have extensive experience as a practitioner working with children and young people with SEND, as well as proven ability to write and deliver training to education professionals, then we would love to hear from you.

You will bring first-hand experience of inclusive practice, be able to share strategies and solutions, and inspire confidence. We are looking for strategic and visionary leaders who can inspire and deliver our nasen consultancy, training and respected programmes. We are able to offer a flexible start date according to your availability.

Role Objectives

• To work as part of the Education Team to contribute to all of nasen’s educational objectives.
• To develop and deliver services to support and improve the SEND workforce.

Employee Benefits

• 30 days annual leave per year, pro-rata for part-time 
• Christmas Closure - additional to annual leave allowance
• Hybrid working (policy available on request)
• 8% employer contribution pension.
• Flexible start and finish time, Friday early closure
• Employee Assistance Scheme 
• Life Insurance Policy x3 of your salary
• Cycle to Work Scheme available 

Closing Date: Sunday 21st June.
N.B. We will be reviewing applications as they come in, please apply early to avoid disappointment.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Specialist Teacher, Education & CPD Trainer, SEND Inclusion Specialist, Education Policy Manager.

Equality, Diversity and Inclusion

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

Please note that applicants must have the legal right to work in the UK

No agencies please.

The Vacancy

**Part-time fixed term contract until December 2027 with possible extension. This is a new role that could be carried out 3 or 4 days a week **

Who we are

We are RCVS Knowledge, a charity with a mission to advance the quality of veterinary care for the benefit of animals, the public and society. We empower and support veterinary teams to provide evidence-based, quality care and improved animal health and welfare outcomes.  We are the charity partner of the Royal College of Veterinary Surgeons (RCVS). This role reflects our organisational values: integrity, collaboration, ambition, inclusion and empowerment

Job purpose

We are seeking a strategic, collaborative and experienced Head of income and partnerships to drive forward and deliver our plans for income growth and diversification in line with our 5-year organisational strategy.

This is a new, pivotal role at a defining moment for the organisation. As we evolve our operating model and ambitions, you will lead the development of a more diverse, sustainable and innovative income portfolio, ensuring we can continue to grow our impact in advancing the quality of veterinary care for the benefit of animals, the public and society.

Reporting directly to the CEO and working closely with your senior team colleagues, you will develop and implement our income generation strategy, unlocking opportunities across industry partnerships, trust and foundations and individual giving.

We’re looking for someone who is both strategically minded and comfortable with hands-on delivery, and who will take a proactive approach to building our income-generating capacity from the ground up.

Key responsibilities

Strategy and leadership

• Play a key role in developing and refining our income strategy to meet our organisational strategy and priorities
• Take a leadership role in income generation, collaborating with colleagues to identify and take forward opportunities for income generation and partnerships
• Advise the CEO and senior team on growth opportunities and strategic partnerships while providing coaching, guidance and support to the team on best practice in developing successful partnerships to generate income
• Encourage cross-team collaboration on income opportunities
• Work with the CEO and the rest of the senior team to set the annual business plan and budget, and monitor delivery and performance

Delivery

• Build, manage and deliver a pipeline of opportunities across multiple income streams, with a primary focus on industry partnerships, trusts and foundations, and the development of individual giving.

• Develop and secure high-value partnerships with carefully selected industry partners in line with our partnerships policy. Oversee stewardship of partners to develop successful strategic relationships in both the short and long term

• Work with senior team colleagues, clinical leads and other team members to develop compelling, outcome-driven cases for support
• Explore and support potential opportunities for income generation in other areas such as public sector and earned income.

Performance and compliance

• Monitor and report on progress towards KPIs and income targets
• Create and enhance systems, processes and tools to develop the charity’s income-generation capability
• Ensure compliance with fundraising regulation and best practice
• Work with finance colleagues on forecasting, reporting and income tracking.

Person specification

Essential

• Substantial experience leading income‑generation activity, including developing strategies, building pipelines and securing income across multiple streams
• Strong track record of developing and stewarding high‑value partnerships that deliver income and impact
• Experience personally leading successful bids, proposals and pitches
• Confidence operating both strategically and hands‑on within a small or medium-sized organisation
• Strong senior‑level stakeholder‑management skills and the ability to translate organisational strengths into compelling cases for support
• Solid financial literacy, including budgeting, forecasting and income tracking
• Clear understanding of best practice, governance and ethical considerations in income generation

Desirable

• Experience working within the veterinary or animal‑health sector, or in a similarly technical or evidence‑based environment
• Familiarity with developing income opportunities in collaboration with technical or clinical experts.

Closing date 21st June 2026

1st interviews (Online) 29th June or 2nd July 2026

2nd Interviews (In person) 7th July 2026

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role*

Salary: £32,000 FTE (pro rata £12,840)
Hours: Part-time, 16 hours per week
Contract: Fixed-term
Location: Hybrid with regular on-site presence in South Wales

Lead transformational change at a defining moment
A long-established animal welfare charity is entering a pivotal new chapter following a landmark legislative change within its sector. With ambitious plans to expand its reach and ensure every animal leaving a changing industry receives the care and support they need, the organisation is investing in its fundraising leadership.

This is a rare opportunity to shape and lead a fundraising function at a moment of real transformation. As Head of Fundraising, you will play a central role in building sustainable income, strengthening partnerships, and enabling long-term impact.

This is a senior leadership role with overall accountability for fundraising strategy, performance and growth. You will lead across all income streams, develop ambitious but deliverable plans, and build a high-performing team to achieve them.

Working closely with senior colleagues and trustees, you will contribute to wider organisational strategy while ensuring fundraising is robust, sustainable and aligned to mission.

What you will be doing

• Leading fundraising strategy, shaping long and short-term plans aligned to organisational priorities
• Holding accountability for income generation across multiple streams, including trusts, corporate partnerships, individual giving and events
• Growing and diversifying funding, identifying new opportunities and innovative approaches
• Leading and developing a small fundraising team, creating a collaborative and high-performance culture
• Overseeing the development of structured programmes across trusts, sponsorship, individual giving and community fundraising
• Building strong relationships with funders, partners and stakeholders, acting as a senior ambassador
• Ensuring effective governance, reporting, and compliance, including CRM oversight and performance tracking
• Providing clear insight, analysis and reporting to senior leadership and trustees

We are looking for a strategic and hands-on fundraising leader who can balance ambition with delivery.

You will bring:

• Significant experience leading fundraising across multiple income streams
• A strong track record of developing and delivering fundraising strategies
• Expertise in trusts and foundations, with experience managing pipelines and bids
• Experience of leading and developing teams, creating clarity and accountability
• Knowledge of corporate partnerships, sponsorship or major donor development
• Experience of legacy or long-term income strategies
• Strong financial and data literacy, including use of CRMs and reporting tools
• Excellent communication skills with the ability to translate impact into compelling cases for support
• Confidence operating at senior level, working with leadership teams and boards

What you will receive

• 28 days annual leave (including bank holidays), pro rata
• £200 annual CPD allowance
• Reimbursement of agreed out-of-pocket expenses

This is an opportunity to do more than lead fundraising. You will help shape the future of a purpose-led organisation at a critical point in its journey.

Your work will directly enable life-changing outcomes, ensuring long-term sustainability and meaningful impact for years to come.

If you are motivated by purpose, impact and the opportunity to build something lasting, this role offers a unique platform to lead and deliver real change.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Overview

Are you a dynamic, compassionate, and forward‑thinking nurse who’s passionate about delivering high‑quality care and leading teams to make a real difference?

Do you thrive in a fast‑paced environment where no two days are the same — and where your clinical leadership can genuinely change lives?

At Change Grow Live, we’re committed to supporting people to achieve positive change in their lives. Our Camden service plays a vital role in improving health and wellbeing in the community, and we’re looking for a Cluster Lead Nurse who can help shape and elevate our clinical offer.

This is an exciting time to join us — with developing clinical pathways, expanding harm‑reduction work, and innovation at the heart of what we do. You’ll have the autonomy to influence practice, the support to lead confidently, and the opportunity to leave a lasting impact.

Location: Camden
Hours: Full Time, 37.5 per week*

Contract: Permanent**

Allowance: £4133.14 Inner London Weighting, Pro rata

*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

*Please note that this role requires onsite working for 5 days a week. 

Responsibilities

What You’ll Bring

We’re looking for someone who is:

A strong clinical leader

Someone who can confidently guide, support, and motivate our nursing team — setting the tone for high clinical standards and safe, evidence‑based practice. You’ll lead by example, offering clear direction, constructive feedback, and encouragement, while creating a positive, supportive environment where nurses can grow, develop, and deliver excellent care.

Passionate about health promotion, harm reduction, and inclusion

You’ll champion safe, accessible, and non‑judgemental care for everyone we support. You’ll promote practical harm‑reduction approaches, empower people to make informed choices about their health, and help create an environment where individuals with complex needs feel respected, included, and supported.

Skilled in partnership working

You’ll build strong, effective relationships with a wide range of partners — including local healthcare teams, mental health services, primary care, and wider community organisations. You’ll communicate confidently across disciplines, helping to join up care pathways, reduce barriers, and ensure the people we support receive truly coordinated, person‑centred care.

 Confident in decision‑making

You’ll bring strong clinical expertise and the confidence to make clear, informed decisions — even when situations are complex, time‑sensitive, or unpredictable. You’ll be able to balance risk, safety, and person‑centred care while staying calm and focused under pressure. Your sound clinical judgement will guide the team, support safe practice, and ensure the best outcomes for the people we work with.

Committed to developing others

You’ll invest in your team’s growth, creating an environment where nurses feel supported, valued, and confident to progress. You’ll provide guidance, mentorship, and constructive feedback, helping colleagues build their skills and achieve their professional goals. By nurturing talent and encouraging continuous learning, you’ll strengthen the team and ensure high‑quality, compassionate care across the service.

What You’ll Do

As Cluster Lead Nurse, you will:

• Provide clinical leadership across the service working closely with the senior leadership team.
• Oversee high‑quality health assessments, BBV interventions, wound care, and harm‑reduction delivery
• Drive excellent standards in safety, governance, and clinical compliance
• Support training and development of the nursing and wider operational teams
• Help shape and innovate our local clinical model
• Build strong relationships with our Gateshead partnerships
• Be a visible and approachable leader for staff and service users

What We Offer

• A supportive, values‑driven organisation
• Opportunities for professional development and specialist training
• A strong multidisciplinary environment
• A role where your ideas are welcomed — and your leadership genuinely makes a difference
• Generous annual leave and employee wellbeing benefits

Ready to Make an Impact?

If you’re a committed, enthusiastic nurse who wants to lead with compassion and help shape the future of our Camden service, we’d love to hear from you.

Direct applications only we will not be engaging agencies for this vacancy.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary is subject to review in line with the 2025/26 pay award.

Apply now and be part of something that truly changes lives.

Salary Range (pro rata if part time)

CGL points 45 to 47 (£49,950.27 - £52,221.35)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Closing Date

19/7/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Are you an inspirational leader looking for your next challenge? Would you like the opportunity to lead a respected charity dedicated to helping people live well with sight loss and shape the future of accessible, inclusive support across York and beyond?

MySight York is an independent local charity supporting people to live independently, confidently and without barriers. Through a wide range of practical, emotional and social support services, including advice, counselling, befriending, digital inclusion, assistive technology support and its award-winning Eye Care Support Pathway, MySight York empowers people to make informed choices and live well with sight loss.

Driven by a vision of a York where people with sight loss can live independently, equally and without barriers, MySight York works tirelessly to champion accessibility, inclusion and equality. The charity supports around 1,700 people every year and is recognised nationally for its innovation, partnerships and leadership within the sight loss sector.

We now have a fantastic opportunity for a new Chief Executive Officer to lead MySight York into its next chapter, building on strong foundations while delivering an ambitious strategy that will expand the charity's reach, influence and impact.

The Role

Reporting to the Board of Trustees, the Chief Executive Officer will provide strategic leadership, vision and direction for MySight York, ensuring the organisation remains financially sustainable, delivers high-quality services and continues to amplify the voices of people living with sight loss.

Key responsibilities will include:

• Providing strategic leadership to deliver the organisation's vision, mission and strategic priorities.
• Working closely with the Board of Trustees to ensure strong governance, compliance and organisational sustainability.
• Leading, motivating and developing a committed team of staff and volunteers, fostering a culture of inclusion, accountability and continuous improvement.
• Ensuring the charity's long-term financial sustainability through effective financial management, fundraising and income diversification.
• Building and maintaining strong relationships with funders, NHS partners, local authorities, community organisations and other key stakeholders.
• Acting as the principal ambassador and spokesperson for MySight York, championing accessibility, inclusion and the rights of people with sight loss.
• Driving innovation, digital development and service improvement to ensure support remains responsive to changing needs.

The Person

We are seeking an inclusive, compassionate and strategic leader who is passionate about making a meaningful difference to the lives of people with sight loss.

The successful candidate will bring:

• Significant senior leadership experience within the charity, public, voluntary or private sector.
• A strong track record of developing and delivering organisational strategy and leading change.
• Experience of working effectively with Boards of Trustees or equivalent governance structures
• Strong financial and operational management experience, with the ability to ensure long-term sustainability
• Excellent partnership-building, influencing and stakeholder engagement skills.
• Outstanding communication and leadership abilities, with the credibility to inspire staff, volunteers, trustees and external partners.
• An understanding of the disability, health or social care sectors and a genuine passion for MySight York's mission.

Why Join MySight York?

This is a unique opportunity to lead a respected and ambitious charity at a significant point in its development. You will have the chance to:

• Deliver an ambitious organisational strategy and shape the future of support for people with sight loss.
• Lead a highly regarded organisation with a strong reputation.
• Influence policy, service development and accessibility initiatives locally and nationally.
• Build new partnerships and opportunities for growth.
• Work alongside a dedicated team of staff, volunteers and trustees who are committed to creating a more inclusive society.
• Make a lasting difference to the lives of people affected by sight loss.

If you believe you have the experience and leadership qualities to lead MySight York through its next phase of development, we would be delighted to hear from you.

If this sounds like the opportunity for the next phase of your career you can download the recruitment pack (attached) for more information. To apply please send your CV. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities.

This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.

As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support.

You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.

Key details

Position: Head of Operations

Location: Flexible within North & West Gloucestershire (hybrid working available)

Hours: 1.0 FTE (approx. 37 hours per week)

Salary: £44,163

Reports to: Chief Executive Officer (CEO)

Annual leave and benefits:

27 days plus Bank Holidays

Contribution of 7% based on 4% employee contribution

Employee Assistance Scheme

Birthday Leave

Christmas Closure

Flexible Working Policy

What are the responsibilities?

• Lead and support advice, health, and community service teams to deliver high-quality and effective services.
• Oversee day-to-day operations, service performance, staffing, and resource planning.
• Use data and insight to support continuous improvement, decision-making, and operational performance.
• Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
• Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
• Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.

What are the requirements?

This job is for you if you:

• Have strong operational leadership and people management experience.
• Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
• Are confident using data and operational insight to support planning and decision-making.
• Have excellent communication, organisational, and relationship-building skills.
• Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
• Share our values of inclusion, professionalism, integrity, and continuous learning.

It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.

Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)

Hybrid or home working with an expectation to be in the London office occasionally

Temporary – 6 months FTC

Full time but open to conversations around flexible working or part time

Context and Background

The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line service support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training.  Since 2006, we have run Childline, the telephone helpline and counselling service.

Beyond our front-line support services, campaigns and consulting provisions, we carry out a comprehensive programme of groundbreaking research.  With a core staff and thousands of nationwide volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.

The Supporter Data Operations team is part of the Fundraising Operations team in the Engagement & Fundraising Directorate.

The team is responsible for donation processing, data processing, data quality, and user training and support. The team are also involved in delivery of our ongoing Supporter Centricity project, focussing on delivering Salesforce to maximise engagement as part of the wider programme.

The Associate Head of Supporter Data Operations leads and manages a varied team who work with stakeholders across Engagement and Fundraising, Technology, and Finance. The postholder is responsible for c20 office based and remote staff.

Job purpose 

· Strategic Development: Lead on recommendations to evolve teams, responsibilities and ways of working post Salesforce go live, ensuring that the NSPCC and our supporters benefit from the new technology.

· Team Leadership: Empower and enable the Supporter Data Operations team; foster collaboration and a culture of high performance and accountability. Support and upskill the team to evolve through change.

· Business Product Ownership: Own the vision and roadmap for the Salesforce platform for Engagement and Fundraising, ensuring it helps us to put supporters and audiences at the centre of the way we work whilst meeting organisational needs. Prioritise the backlog, balancing project and “BAU” development, working closely with business and technical stakeholders.

Key relationships - Internal

· Reporting to the Head of Fundraising Operations

· Line manages Managers within Supporter Data Operations

· The Supporter Centricity Technology project team who are leading on the replacement of supporter data systems

· Maintain a close connection with Tech teams, including working closely with the Associate Head of Data Engineering

· Senior Business Stakeholders across the Income Generation Directorate and more widely.

Key relationships - External

• Technology and infrastructure vendors and partners 

Main duties and responsibilities

· Provide effective line management and leadership within the Supporter Data Operations team. Ensure all team members are supported and empowered to deliver high quality work. Ensure that high performance is recognised, achievements are celebrated, and low performance is addressed and rectified.

· Identify opportunities to build new skills in the team on Salesforce, prioritising individual and team development.

· Evolve team structures as needed in line with Salesforce platform development, ensuring that the team has clarity of expectations and responsibilities. Identify opportunities to refine and strengthen how the team works in line with organisational priorities.

· Manage the Supporter Data Operations team budget, ensuring good value for money and maintain relationships with suppliers.

· Act as interim business product owner for the Salesforce platform, prioritising the backlog against business need and setting up ways of working for the long-term operational management of the platform.

Responsibilities for all Staff within the Engagement and Fundraising Directorate

· To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities. 

· To behave at all times in a manner consistent with the NSPCC’s Values. 

· To ensure data used in relevant systems is current, accurate and reliable. 

· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures. 

•A commitment to safeguard and promote the welfare of children and young people

Person specification

· Proven experience in leading operational data teams, setting strategic direction, and with the ability to inspire and motivate them.

· Experience of effectively leading a team through a technology change programme, ensuring they are upskilled and providing technical support where required.

· Experience with and strong understanding of current and emerging platform technologies (for example, Salesforce CRM and data cloud platforms).

· Excellent understanding of data management principles, including data governance, quality and security.

· Experience in leading on the delivery of a large complex portfolio of work, working with stakeholders to agree and prioritise work, driving delivery, and implementing strategies to reduce unplanned work.  

· Excellent communication and stakeholder management skills.

· An outcome-oriented individual who is focussed on solving problems and driving the team forward.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Reports to:  Chief Executive Officer   

Location:  Flexible: monthly co-working days in London and additional regular stakeholder meetings as required nationwide. 

Salary:  £45,000 - £50,000  

Hours: Full time; 37.5 hours a week , We are happy to consider requests for flexible or part time working  

Contract : Permanent  

ABOUT THE ROLE 

Role overview 

The Head of MAT and School Partnerships will build and lead a high-impact portfolio of strategic MAT partnerships that improve recruitment, retention and long-term success for career change teachers while strengthening outcomes for schools and pupils. 

This is a pivotal leadership role at the heart of Now Teach’s next phase of growth and impact. The postholder will play a central role in shaping how we work with MATs nationally and how career change teachers are recruited, supported and retained within schools serving disadvantaged communities.

You will also work closely with the Director of Network and Head of Impact to develop a school engagement, impact and advocacy strategy across the 500 schools where our 1,000-strong Now Teacher Network currently teach.

In this role you will……   

Lead the design, delivery and evolution of Now Teach’s MAT partnership strategy aimed at ensuring Now Teacher impact in schools. You will support teams to deliver on their agreed recruitment targets and network offer commitments , establishing and growing a portfolio of deeply engaged partners who get it right for their career change teachers.

You will create and maintain strategic relationships, act as a sector expert for growth opportunities, influence and negotiate at senior levels and demonstrate excellent communication skills. Strong judgement and relentless customer focus will be essential as you build customer loyalty and enhance MAT and school advocacy and ultimately, our impact. 

Key responsibilities 

Strategic Leadership  

• Lead the further development,  execution and continuous improvement of the charity’s MAT and School strategy   

• Feed your knowledge into decisions that will support us to increase our footprint in schools serving areas of greater socio-economic disadvantage 

• Use partnership insight and data to inform organisational strategy and decision-making 

• As a member of the extended leadership team, you will contribute to wider organisational planning, decision-making and strategic development 

Partner Development and Account Management 

• Identify and action external landscape opportunities leading on relationships with relevant sector partners 

• Build and manage a high-quality pipeline of prospective MAT partners who embed the Now Teach model successfully and champion its impact across the sector 

• Shape the development of CRM and partnership management systems that enable high-quality and scalable account management 

• Maintain robust partnership governance, ensuring compliance with contractual agreements and organisational standards 

• Design and deliver an approach for engaging existing partner schools to strengthen relationships and maximise Network impact. 

• Oversee a suite of messaging and materials that can be used to brief external audiences and pitch to potential partners supported by Now Teach Communications colleagues 

• Manage a lighter touch relationship rhythm with a wider set of training providers in our portfolio.

Cross-Organisational Delivery 

• Define and embed scalable partnership delivery models across recruitment and network teams to ensure successful delivery of agreed partnership models with up to 8 priority partners in year 1 growing to up to 15 over the next 3 years 

• Work with the Leadership team to implement required changes so that by 2030, 70% of new Now Teach recruits are placed with priority partners and experience an integrated Network offer achieving sector-leading satisfaction scores from Now Teachers and partner schools 

• Deliver on our ambition for 60% of all new Now Teachers to be teaching in schools serving areas of greater disadvantage by 2030 

 Business Development & External Influence 

• Secure partnership income targets, negotiate partnership contributions, and drive commercial sustainability, working closely with COO/Finance Manager on ongoing cost models. 

• Position Now Teach as a leading strategic partner for MATs seeking to recruit and retain high-quality career change teachers 

• Represent Now Teach externally across the education sector, building credibility and influence with MAT leaders, system partners and sector stakeholders 

• Maintain deep understanding of MAT priorities, workforce challenges and sector developments 

Impact, Evaluation & Continuous Improvement  

• Work closely with the Head of Impact to monitor and evaluate partnership work

• Identify insights and trends that support continuous improvement and work collaboratively across teams to iterate our future partnership models 

• Deliver and monitor data sharing agreements with priority partners working closely with our Data Manager and Head of Technology to ensure high quality and robust data sets

• Monitor and report on pipeline progress and established success metrics as part of the leadership team, course correcting as required 

PERSON SPECIFICATION 

Who you are (qualities/values) 

• You thrive when operating in ambiguity and can implement new approaches from the ground up 

• You enjoy being part of a small team where people work together to drive work forward  

• You are highly self-directed and comfortable leading complex workstreams independently

• You are credible operating with senior education leaders and understand the realities facing MATs and schools 

• You’re skilled at aligning colleagues (internally and externally) around a shared delivery plan 

• You’re committed to your own personal and professional development  

• You’re passionate about ensuring that schools and students benefit from the inspiring professional and life experience of career change teachers.  

What you’ll need to succeed in this role  

• Ability to think strategically and spot opportunities to maximise organisational impact 

• Proven track record of translating strategy into scalable operational delivery and measurable impact 

• Proven experience building and managing senior strategic partnerships, ideally within education, public sector or mission-driven organisations to achieve success metrics 

• Experience influencing senior stakeholders including CEOs, MAT executives or system leaders and shaping compelling propositions 

• Strong commercial acumen and negotiation capability

• A relentless focus on exceptional partner experience and reputation enhancement 

• Strong ability to lead through influence across cross-functional teams and external stakeholders

• A commitment to promoting equality, diversity, and inclusion. 

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Now Teach we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. 

WORKING AT NOW TEACH 

Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 32% of employees at all levels of the organisation work part time and everyone works flexibly, with time off in lieu part of our standard working practices. We are a small, collaborative and supportive team of nearly 20 people. We are non-hierarchical, and we set clear expectations and celebrate the successes of teams and individuals.  

Our Vision 

Schools and students benefit from the inspiring professional and life experience of career change teachers. 

Our Values 

Now Teach has four core values which encompass how we work together to delivery our vision and mission: Drive impact through expertise; Focus on who matters most; Make change happen; and Build connections that amplify. 

Our culture and values are central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Escape the City’s Top 100 Employers in 2021 and 2022 and have been recognised as a Working Mums’ Top Employer and at the Working Dads Employer Awards. We have won awards for our Culture, Flexible Working and Excellence in Public Service.   

In return we offer you 

As well as flexible working and a great culture, we offer a wide range of benefits including 25 days annual leave per year (plus bank holidays), an additional 3 days for Christmas closure (25th Dec-1st January), a  pension scheme with a generous 11% employer contribution, enhanced parental leave policies, a rewards platform with employee discounts, access to an Employee Assistance Programme and an annual professional development budget for each employee. 

Working arrangements 

Full time/part time role, flexible working patterns possible. Now Teach are supported to work flexibly at co-working spaces or at home as needed with monthly working days in London. You will be required to cover your own travel expenses to London.

Application Process 

Please submit your CV and a cover letter (max. 2 pages for the cover letter)

Applications close on 15th June 

First stage interviews will take place on 24th June online 

Second stage interviews (if appropriate) will take place on 1st July in person at a location in London

Diversity, Equity & Inclusion 

Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact us and ask to speak to the Operations Team.

All applicants must have an existing Right to Work in the UK. 

Safe Recruitment Procedure 

Now Teach are committed to safeguarding and promoting the welfare of children and young people.To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a Basic Disclosure and Barring Service check. 

Examinations Analyst
£34,333 - £37,951 pa, plus excellent benefits
Aldgate, London (including flexible working)

The Royal College of Psychiatrists is looking to hire for the position of Examinations Analyst within the Examinations Team.

The Examinations Analyst is an important role at the College as and procedures associated the Membership examinations (MRCPsych).

Further development will be provided with creating, validating and maintaining new and existing examination and assessment tools.

As Examinations Analyst, you will calculate and set MRCPsych pass marks, perform quality assurance on exam output and administer standard setting meeting. You will be joining a very busy team and whilst it has a broad range of operational and development tasks, you will have a large degree of autonomy and the opportunity to improve processes, as well as developing professionally.

Reporting to the Psychometrician, you will conduct routine analysis of MRCPsych examinations, which are run multiple times a year. You will collaborate and assist in identifying areas for change and development within examination and assessment processes, alongside the Examination

Team, and evaluate and develop new and processes.

Degree qualified or with relevant professional experience, you will have an in depth understanding of techniques and theories used in undertaking statistical analysis.

This is an exciting analytical role and would suit someone who enjoys conducting statistical analysis, with an interest in assessment, standard setting and quality assurance.

Knowledge or an interest in medical education and familiarity with its terminology and an understanding of EDI issues and best practices is desirable.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 17 June 2026.
Interviews: 30 June 2026.

Job title: Administrative Associate

Department: Executive Team

Responsible to: Governance and Executive Manager (Supervised by the Director of 

Development based in Berlin)

Location: Berlin (Germany) - office-based

Salary: EUR 32,000 gross per annum (Pro rata for part-time)

Working pattern: Part-time, 16 hours per week

Duration of contract: Permanent

Start date: As soon as possible

Organised, proactive and solutions-focused. Sound like you? Help shape a workplace that runs smarter, smoother, and better every day.

We are looking for a friendly, organised and reliable Administrative Associate to join our international charity team at our Berlin office. In this varied role, you'll provide essential administrative and operational support across the organisation, while acting as a key point of contact for colleagues, partners, visitors and members of our global community, many of whom do not have English or German as their first language.

You will play an important role in helping our Berlin office run smoothly and professionally, while also contributing to the continuous improvement of internal systems and processes that keep teams connected and effective — including close coordination with our Executive Team in London.
Working collaboratively across departments, you will use initiative to identify opportunities for improvement and support the implementation of practical solutions using platforms such as Airtable and Google Workspace (Docs, Sheets, Calendar and Gmail).
Excellent written and spoken German and English are essential for this role. You will be the first point of contact for our Berlin office, communicating confidently and empathetically with individuals from diverse backgrounds — and representing UWC International to visitors, suppliers and partners in Germany.

This role would suit someone who enjoys working with people, takes pride in creating efficient and well-organised ways of working, and is excited to be part of a purpose-driven international organisation based in the heart of Berlin.

This is a part-time, permanent, office-based position in Berlin working 16 hours per week, which can be arranged across 3–4 days to suit you. The flexible schedule makes this a great fit for anyone balancing other commitments alongside work.

If you are looking for a varied role within a purpose-driven charity, this could be an excellent opportunity to make a real impact.

About us

Changing the world takes passion and dedication

UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference. 

Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC. 

About UWC International 

UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.

Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.

We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.

What we offer

As part of a commitment to our employees, we offer the following:

UWC International Berlin

• Hybrid working - We operate hybrid working arrangements, with at least 20% of the week in the office and up to 80% working from home. Please note that some roles, including this one, are required to be fully office-based in order to fulfil their operational responsibilities.
• Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
• Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
• Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
• Learning & development opportunities – we have access to various learning and development platforms to support your professional growth, as well as a budget set aside for professional development.
• In-person meetings: Yearly Staff Away Days, team retreats and travel to our international schools and international events as needed to create connected teams.

Visa requirements

Anyone who applies to work at UWC International in Berlin must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in Germany in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.

Application Process

Do you want to be part of our team? To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages).

Applications will be reviewed on a rolling basis. If you are interested, submit your application as soon as possible. 

Your cover letter must:

• Provide details of your expected salary and location.
• Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
• Explain why you want to join UWC International.
• Confirm your eligibility to work or reside in Germany.
• Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.

Please note that CVs received without a cover letter, including the information requested above, will not be considered. 

Deadline for application: 16.59 PM (UK time) on Thursday, 18 June 2026

Interview dates:
First round of interviews on Thursday 25 June and Friday 26 June 2026 (remote)
Second round of interviews on Wednesday 1 July and Thursday 2 July 2026(remote)

For further information on this opportunity, please contact us to connect you with the recruiting manager.

Safeguarding Statement

The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.

Diversity Statement

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.

At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.

We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. 

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will welcome people and listen carefully to their story whilst providing information, advice, and guidance. This role ensures that anyone who contacts the service will get an immediate response from the Engagement and Assessment team. The team will be making sure that anyone who would benefit from services, support and advice elsewhere will be signposted and referred. When we're best placed to help, people will be rapidly allocated a Crisis Lead Worker.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 14th June 2026 at 23:59

Interviews will take place on Wednesday 24th June 2026 at Crisis Skylight South Wales, 163 St Helens Road, Swansea SA1 4DQ

Interview process: Competency-based interview followed by a service user panel interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094