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SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
We have a fantastic opportunity to join our high performing Customer Insight team as a Complaint Insight Officer.
Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance.
The Role:
This is an opportunity to build relationships and work with stakeholders across the whole of SNG to ensure high risk Stage 1, Stage 2, and Housing Ombudsman (HOS) complaints are managed appropriately.
You will ensure that investigations are robust, customer issues are addressed, and communications are maintained to expected standards.
At SNG we are committed to delivering a great customer experience. Managing complaints effectively and appropriately is critical to this and minimises SNG's exposure to reputational risk and external investigation.
Key responsibilities include:
What we're looking for:
If you've got experience of working with complaints and within regulatory guidelines, that's great, but not essential.
You'll also have
An exciting and unique opportunity has arisen to join Your City & Metropolitan Hospitals Charity, working in partnership with Dudley Group NHS Charity, in a newly created role during a period of growth.
We are seeking a Legacy & In‑Memory Fundraising Officer to lead the day‑to‑day delivery of legacy and in‑memory fundraising across both charities. This is a vital role focused on growing sustainable long‑term income while providing compassionate, sensitive support to donors and bereaved families.
To enhance the experience of everyone using our hospitals and healthcare services.



The client requests no contact from agencies or media sales.
Are you an experienced Development Executive looking to make a meaningful impact? Join the Gardens, Libraries and Museums (GLAM) team within Development and Alumni Engagement (DAE) at the University of Oxford to make a difference within a globally renowned institution.
About the Role
This is an opportunity to join Oxford’s DAE team and to make a significant contribution in support of the mission of one of the world’s leading universities.
The Development Executive is a professional fundraiser (ordinarily with some prior experience), with responsibility for devising, implementing, and collaborating on approaches to high-level philanthropic donors, and for working with DAE and academic colleagues to articulate cases for support, develop fundraising strategy and raise funds for priorities at the Ashmolean, Bodleian, Pitt Rivers Museum, Museum of Natural History, History of Science Museum and Botanic Garden and Arboretum.
Location: University Offices, Wellington Square, Oxford OX1 2JD / GLAM sites across Oxford.
Salary: Grade 7: annual progression from £39,424 - £47779 per annum, with a possible extension to £51,983 per year, including an Oxford University Weighting of £1,730 (pro rata)
Contract: Full Time (37.5 hours), Permanent
About Us
Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.
What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:
• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.
About You
Essential Criteria (See full list in the attached Job Description)
• Prior fundraising experience and direct involvement in securing major gifts
• An ability to think both strategically and tactically about the relations between potential donors and fund-raising goals
• Excellent communication skills
• Demonstrable ability to show highly nuanced sensitive and good judgement when working with key internal and external stakeholders
• The candidate must work well in a team
Application Process
To apply, please upload:
• A covering letter/supporting statement
• Your CV
• The details of two referees
The closing date for applications is 12 noon on 11 May 2026
Interviews will take place on 19 May 2026, and will be held face-to-face.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.



The client requests no contact from agencies or media sales.
Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Social Media Officer, to join our Marketing and Communications team.
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Financial Wellbeing Coach
Part-Time
Home-based
The Financial Wellbeing Coach is a new post that will play a key role in strengthening the financial resilience of nursing and midwifery professionals. Working directly with individuals, the post holder will help Nurses, Midwives, Nursing Associates, Healthcare Assistants and Maternity Support Workers to build financial literacy, develop budgeting skills, set realistic financial goals, and improve money management. The role combines one-to-one coaching with group workshops and digital support, helping people to gain confidence in managing day-to-day finances and planning for their future. The post holder will work collaboratively with the Head of Services and Impact and the wider Cavell team to ensure our financial wellbeing support is impactful, accessible and evidence based.
This is a 2-year fixed term post, 15 – 18 hours per week. It can be home based or hybrid, although we would expect visits to our Redditch office at least once a month.
Main Responsibilities
Financial Coaching and Support:
Workshops and Resources:
Service Delivery and Impact:
Partnership and Collaboration:
Person Specification
Essential Skills and Experience:
Desirable Skills and Experience:
Personal Attributes:
Benefits:
More details are available on the attached job description.
Please click on the 'Apply' button to download the full job pack.
Submit your CV of no more than two pages and maximum two page covering letter outlining your suitability for the role by 9am on Friday, 15th of May.
Supporting the nursing and midwifery family through tough times.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.
Flexibility/Hours Full-time (35 hours per week)
Salary £33,963 per annum, rising to £38,365 if London based.
Contract Fixed Term (12 months fixed term contract)
Interview 1 stage totalling around 1 hour.
Reporting to Chief Financial Officer
The Role
Join NCVO as a Credit Controller and play a key role in maintaining financial stability and cash flow by managing outstanding debt, assessing credit risk and ensuring timely payments, while supporting accurate financial reporting, reconciling accounts, resolving queries, and working closely with customers, budget holders and project managers to maintain strong relationships and up-to-date records across systems such as CRM and Business Central.
Key responsibilities:
This is a great role for someone who is detail-oriented, proactive and confident working with financial data, while also building strong relationships across teams and with external stakeholders.
Your background:
This role is an excellent opportunity to further develop your finance and credit control expertise while contributing to the financial sustainability of NCVO and supporting its wider mission.
Why Join Us?
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
About the Team
Our Finance Team currently comprises of 5 finance professionals, who support NCVO with ensuring effective financial management and decision-making across the organisation, from financial queries from stakeholders to ensuring compliance with financial procedures and reporting standards.
How to Apply
For more information and to apply, please click on the Apply button.
We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.
Shakespeare’s Globe is currently seeking a Trusts & Foundations Manager on fixed-term, full-time basis
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those from a working-class background, those with a disability and neurodiverse conditions.
The role:
We are looking for a dedicated Trusts & Foundations Manager to join our Development team on a fixed-term basis. Working closely with the Head of Trusts and Foundations and a fellow part-time Trusts and Foundations Manager, you’ll play a key role in identifying projects, exploring suitable funders, and writing funding applications to ultimately maximise grants from Trusts and Foundations.
Working in collaboration with the Director of Development and the Head of Trusts and Foundations, you will have the opportunity to be a part of the strategic shift to dramatically increase this funding stream over the next five years through better articulation of our long-term ambitions alongside compelling monitoring and evaluation data to secure sustainable middle-to-large-scale, multi-year funding.
The skills:
The team:
The Shakespeare Globe Trust is a registered charity (No. 266916). Shakespeare’s Globe receives no annual subsidy from Arts Council England and, therefore, raise a critically important percentage of funds from the public each year. We focus on developing relationships with Individuals, Trusts and Foundations and Corporates to support us and raise funds across three income streams: revenue, commercial, and capital. In addition, Shakespeare Globe Centre USA is an independent, but related, US charity that supports our fundraising activities in the USA and then donates to Shakespeare’s Globe. We seek to empower everyone at the Globe (staff, volunteers, or committees) to embrace a fundraising culture and increase charitable giving as we work collaboratively towards our mission to make Shakespeare accessible to all.
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
Benefits:
To apply:
For more information, please download the job description from this page. To apply, please complete the online application form by 12pm (midday) on Monday 11th May 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term for 12 months from start date
Location: Hybrid working, based in our London office. There is an expectation to travel 2-3 times a year for this role
Employer: King's Trust International (not The King's Trust)
Are you a strategic, values‑driven leader with deep experience in delivering complex international programmes?
Do you thrive at the intersection of quality delivery, partnership, people leadership and impact?
King’s Trust International (KTI) is looking for a Deputy Director of Global Delivery to play a pivotal role in shaping and strengthening our global delivery portfolio as we work towards our ambition of supporting one million young people worldwide.
The Role
This is a senior leadership role at the heart of our delivery model.
As Deputy Director of Global Delivery, you will provide strategic oversight and operational leadership across all regional delivery portfolios, working through our Heads of Regional Delivery and Senior Regional Managers. You’ll ensure our programmes are high quality, safe, financially sound, compliant and impactful, while continuously strengthening partner relationships and delivery capability.
You’ll act as a key connector across the organisation, working closely with Safeguarding, Finance, Impact, Fundraising, Digital & Design and Communications, to ensure delivery is integrated, evidence‑led and aligned with KTI’s long‑term strategy.
Why this role matters
This isn’t just oversight; it’s leadership with global consequence.
You’ll help ensure that:
Your leadership will directly shape how our impact is delivered, measured and scaled.
What You’ll Do
You will:
We’re Looking for Someone Who Is:
If you’re motivated by meaningful impact and want to play a central role in shaping how global programmes are delivered, we’d love to hear from you.
Perks for working at The King’s Trust International:
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Lead When You Wish Upon a Star | £30,000–£35,000 | Nottingham / Hybrid | Permanent
Some roles are defined before you arrive. This one is defined by you.
When You Wish Upon a Star grants life-changing wishes for children with terminal and life-threatening illnesses. Every wish is a memory that lasts a lifetime for a family facing the unimaginable. The cause is immediate, emotionally powerful and directly translatable into the kind of impact that makes supporters proud to be involved.
We are looking for someone to develop and lead our individual giving function. You will shape the strategy, grow and steward our community of individual supporters, and define what this looks like for Wish. You will have the full backing of the CEO and board, direct access to senior leadership, and the freedom to bring your own thinking, creativity and ambition to a function that is yours to build.
If that sounds like the role you have been waiting for, we would love to hear from you.
What you will be doing
You will identify, engage and grow a community of individual supporters who feel deeply connected to our mission, developing propositions and campaigns that are emotionally compelling and inspire long-term giving. You will represent Wish confidently, create the systems and supporter journeys that enable sustainable growth, and lay the foundations for an individual giving programme that grows in both income and impact. As income grows, so does the role. The expectation is that this person builds not just a strong base of individual supporters but, in time, a team around it.
You will work closely with the Head of Income Generation and Board, with realistic targets in the early stages that give you the time and space to build meaningful relationships rather than focus on short-term gains. This is not a role where you will be left to figure it out alone. It is one where your ideas are valued, your judgement is trusted, and your ambition is actively supported.
What you will bring
Experience developing, growing or significantly influencing individual giving income streams, including regular giving and lottery programmes, and engaging supporters at scale to inspire long-term and higher-value giving. Experience of managing the end-to-end supporter journey through CRM systems, using insight and data to drive acquisition, retention and growth.
A strong instinct for understanding what motivates people to give, and the ability to turn that insight into campaigns and experiences that feel personal, compelling and effective. Comfort with ownership, and the confidence to create momentum and build something from the ground up.
What we offer
We know what we are asking of you and we have built a package to reflect it.
£30,000–£35,000, reviewed as the function grows
25 days holiday rising to 30 with service, plus 3 days at Christmas not taken from your allowance
2 Wish Maker days each year to make your own wishes come true
6 months full maternity pay
Full sick pay from day one
Flexible working with full trust over how you structure your hours
A culture built on genuine care for the people who work here
How to apply
We invite you to explore our recruitment pack for more information on the role and how to apply.
Granting the wishes of children living with life-threatening or terminal illness


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Maternity Cover
Interviews: week commencing 25th May 2026
Employer: King's Trust International (not The King's Trust)
This is an exciting moment to join King’s Trust International as we launch our ambitious new 10-year strategy. Working across more than 20 countries, we partner with governments, NGOs, and employers to create life-changing opportunities for young people.
We’re looking for an exceptional Impact Data and Reporting Lead to join us for a 12-month maternity cover role. This strategically important role central to our ambition to become a truly insight‑led organisation, using high‑quality data to drive learning, evidence our impact, and improve outcomes for young people.
In this role, you’ll champion the power of data across the organisation. You’ll lead the development of robust, user‑friendly data processes, ensure high‑quality analysis, and translate complex information into clear, actionable insights that inform decision‑making and strategy.
What you’ll do
Lead our data and reporting function, building organisational capability to collect, understand, and use data effectively
Strengthen and streamline existing data processes, from defining data collection needs to transforming analysis and developing engaging, accessible data products
Champion a data‑driven culture by improving data literacy, promoting learning, and communicating insights clearly to diverse audiences across the organisation
What you’ll bring
Strong hands‑on experience working with data, ideally within a multi‑partner international development context
A proven ability to improve complex systems and processes to a high, robust standard
Experience turning quantitative and qualitative data into clear, actionable insights and compelling evidence of impact
Excellent communication, influencing, and relationship‑building skills, with the ability to act as a visible advocate for data, evidence, and learning
You’ll be a collaborative, enthusiastic self-starter with a sharp eye for detail and a passion for improving outcomes for young people worldwide. If this sounds like you, we’d love to hear from you.
Perks for working at The King’s Trust International:
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Tree Procurement Officer to support and maintain our tree procurement processes and needs.
The Role:
• Support in maintaining and developing growing contracts.
• Fulfil stock requirements, advise stock users and requistioner's as needed and support to monitor and evaluate stock capacity against objectives and targets.
• Support with supplier audits, liaising with nurseries to maintain compliance with audit actions.
• Support internal buyers with procurement activities such as drafting and administration of tenders and associated sourcing processes.
• Ensure stakeholders are informed and kept up to date on the Trusts expectations in relation to biosecurity, quality assurance standards, guidelines in relation to tree health and Forest Reproductive Material.
• Maintain accurate systems and records to ensure we operate in a consistent and transparent manner.
• This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average.
• This role is advertised as full-time/part-time, 37.5 hours per week, however we would consider applications from those wanting reduced hours.
The Candidate:
• Experience in procurement practices with the ability to ensure adherence and up to date practice.
• Strong collaboration skills with the ability to work across departments.
• Experience working with key software systems, managing orders and inventory.
• Knowledge of Microsoft Office, in particular strong capabilities within Excel.
• Strong communication skills to help maintain and support stakeholder relationships.
• Experience negotiating contracts with vendors whilst maintain strong relationships.
• Knowledge of the basic steps of the procurement cycle.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will take place via Microsoft Teams on the 28th and 29th May 2026.
Overview
The Premier League Foundation is seeking to appoint an experienced Senior Grants and Compliance Manager on a permanent basis. As a key member of the Central Operations team, you will help ensure the Foundation operates as an effective and efficient charity by maintaining robust, high‑quality grant‑management processes. Working closely with the Head of Governance and Operations and the Senior Impact and Insight Manager, you will oversee all grant‑making activity, from application through to monitoring, reporting and end‑of‑grant procedures. You will ensure that grantees comply with funder requirements, and that our grant‑making practices reflect, promote and continue to evolve in line with sector best practice.
You will collaborate closely with the Programmes Team and the Impact and Insights Team to ensure they have the tools and frameworks needed to monitor grant delivery and performance in line with Premier League programme expectations and funder requirements. Supported by the Governance and Grants Executive, you will track how funding is used, ensure grant conditions are met, and lead the ongoing improvement of grant‑making systems and processes.
A core part of the role will be leading the development and implementation of the Capability Code of Practice — a governance framework designed specifically for the unique needs and context of professional football club charities. You will ensure the Code continues to evolve with governance best practice and will work directly with Premier League club charities to create regular opportunities for sharing good practice, supporting them to achieve full compliance with the Code and to strengthen their effectiveness and efficiency as charitable organisations.
Working alongside the Head of Governance and Operations, you will also help ensure the Foundation maintains strong governance and operational excellence, including our own compliance with the Code and ongoing improvements to internal systems and processes.
The ideal candidate will thrive in a fast‑paced environment, managing multiple workstreams while demonstrating strong interpersonal skills and exceptional attention to detail. They will be comfortable working both autonomously and collaboratively and will bring a strong understanding of progressive grant‑making and the role that good governance plays in delivering the Foundation's charitable objectives. They will be confident in embedding these principles across the organisation and wider network and will demonstrate a clear commitment to Equality, Diversity and Inclusion.
Who we are
The Premier League Foundation was established in 2010 to distribute funding provided by the Premier League and its partners to professional football club charities across England and Wales, supporting them in their delivery in thousands of community venues and schools across the country. A total of 106 club charities are supported across the Premier League, English Football League, and National League.
More than 2.5 million individuals have benefitted from the charity, which aims to foster positive sporting, health, personal and education opportunities for children, young people, and the wider community.
Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. You will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.
The role
Requirements for the role
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.
To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Monday 11 May 2026.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact Premier League.
The client requests no contact from agencies or media sales.
JOB PURPOSE
The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals.
MAIN DUTIES
Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements
Facilitate workshops and consultation events to build a shared understanding of needs and challenges
Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.
Document and analyse current workflows across and within teams and identify where improvements can be made.
Translate organisational needs into clear, actionable proposals for system or process improvements.
Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.
Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.
Support the development of dashboards or tools that help track impact and performance.
Support staff through clear communication, documentation and training
Work closely with our IT Team to ensure systems meet user needs.
Manage user testing of any new systems
GENERAL RESPONSIBILITIES
Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage
To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
To participate in regular supervision and appraisal to help identify job-related development and training needs.
To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
Undertake any other duties that may be required which are commensurate with the role
PERSON SPECIFICATION
Our vision is of a society where homelessness no longer exists and everyone has a place to call home.
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
DESIRED EXPERIENCE
E1 Proven experience as a business analyst or similar role
E2 Staff Training and stakeholder engagement
E3 Excellent written and oral communication skills
E4 Experience of co‑production or involvement methods with people who use services (desirable)
DESIRED KNOWLEDGE
K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact
K2 Familiarity with systems such as CRM, case management, and finance platforms
K3 Awareness of project lifecycles and change management principles
K4 Familiarity with Excel, Power BI, or similar tools
K5 Understanding of the housing and homelessness (desirable)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Some roles are defined before you arrive. This one is defined by you.
When You Wish Upon a Star grants life-changing wishes for children with terminal and life-threatening illnesses. Every wish is a memory that lasts a lifetime for a family facing the unimaginable. The cause is immediate, emotionally powerful and directly translatable into the kind of impact that makes corporate partners proud to be involved.
We are looking for someone to create and lead our corporate partnerships function. You will shape the strategy, develop the partnerships and define what this looks like for Wish. You will have the full backing of the CEO and board, direct access to senior leadership, and the freedom to bring your own thinking, creativity and ambition to a function that is yours to build.
If that sounds like the role you have been waiting for, we would love to hear from you.
What you will be doing
You will identify and secure corporate partnerships that are deeply aligned with our mission, developing propositions that are emotionally compelling and commercially credible. You will represent Wish confidently at senior level, create the systems and structures that enable sustainable growth, and lay the foundations for a partnerships team that grows with the income you generate. As income grows, so does the role. The expectation is that this person builds not just a partnerships portfolio but, in time, a team around it.
You will work closely with the Head of Income Generation and Board, with realistic targets in the early stage that give you the time and space to build the right relationships rather than rush the wrong ones. This is not a role where you will be left to figure it out alone. It is one where your ideas are wanted, your judgement is trusted, and your ambition is actively supported.
What you will bring
Experience securing or significantly influencing high-value partnerships or commercial relationships at senior level, ideally on a multi-year basis. A genuine instinct for spotting opportunity and the drive to turn it into something real and comfort with ownership and the confidence to create momentum.
Relevant experience may come from the charity sector or from a commercial environment. Attitude and instinct matter more to us than a specific background.
What we offer
We know what we are asking of you and we have built a package to reflect it.
£35,000–£40,000, reviewed as the function grows
25 days holiday rising to 30 with service, plus 3 days at Christmas not taken from your allowance
2 Wish Maker days each year to make your own wishes come true
6 months full maternity pay
Full sick pay from day one
Flexible working with full trust over how you structure your hours
A culture built on genuine care for the people who work here
Granting the wishes of children living with life-threatening or terminal illness

