Head of customer engagement jobs

 Financial oversight, planning, and reporting

Review all financial transactions related to the ADB project on a monthly basis and ensure that they are correct including cost recovery, co-financing, bank balances, and coding.

Ensure the ADB project is up to date in the Grant Management Tracker, Co-financing Tracker and Cost Recovery forecast.

Prepare financial information for internal reporting, including contributions to quarterly CEO reports, monthly dashboards, and co-finance updates.

Prepare all ADB project donor financial reports and ensure consistency with internal data.

Prepare and submit other donor financial reports as required.
•
Monitor project and portfolio spending, flagging significant under & overspends in a timely manner to the Programme Finance Manager and Programmes & Partnerships team.

 Financial controls, compliance, and audit

Lead financial planning and monitoring for the ADB project, ensuring alignment with ADB compliance requirements and AKF(UK) internal controls.

Support the design and implementation of quality controls, manuals, checklists, and tools to ensure compliance with donor requirements (ADB and others).
•
Oversee compliance with donor and AKF(UK) rules on procurement, accounting, and project expenditure, supported by reporting, engagement with the field, and spot checks.

Maintain internal tools (including AIMS) to track active ADB grants as well as other grants, ensuring data on secured funding, cost recovery, and cash balances remains up to date.

Prepare for and support donor and statutory audits, with particular responsibility for the ADB project while also contributing to audits of other grants.

Maintain an up-to-date audit and disallowance tracker for the ADB project, while supporting the Programme Finance Manager in tracking audit issues across all grants.

Troubleshoot donor compliance or procurement queries, with emphasis on ADB but extending to other donor portfolios where needed.

Act as a resource person for ADB donor compliance within AKF(UK), while sharing knowledge and lessons learned more widely across the grants portfolio.

Support wider Programme Finance team capacity-building efforts, drawing on insights from ADB donor requirements and practices.

Grant financial management

In close consultation with the programmes & partnerships team:

Maintain accurate financial records and grant codes for the ADB project, while supporting the set-up and management of other grants as needed.
Ensure timely submission of cash requests and sub-grant agreements, in compliance with both ADB and AKF(UK) standards, and support the same across the wider portfolio.

Review budgets for ADB and other donor concepts/proposals, ensuring inclusion of AKF(UK) costs, compliance with donor requirements, and consistency with narratives.

Support the in-country project management unit (PMU) to ensure that the project is robustly managed and proactively support the resolution of challenges as they arise.

Provide training and reference materials for implementing partners and field staff on ADB-specific donor regulations, procurement, and reporting, while contributing to broader finance training across the organisation.

Provide technical support and guidance to implementing partners and country units, with particular focus on ADB compliance but also assisting with other donor requirements as needed.

Conduct monitoring visits and spot checks on the ADB project and participate in risk monitoring across the wider portfolio.

Collaborate with the assigned Senior Partnerships Manager to align financial management with programme delivery.
Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations.
The role will involve travel to countries in which we operate grants, particularly Afghanistan (security situation dependent). Normally this could be 1-2 trips per year.

Qualifications

CCAB qualified accountant (desirable).
5.2 Experience

3 years relevant experience in financial accounting and financial reporting

Experience of designing and managing effective administrative systems and procedures

Experience of managing finances for large-scale, complex donor-funded projects. Experience of working with multilateral development banks (ADB, World Bank, AfDB, etc.) is highly desirable.

Experience of budgeting, forecasting and cash-flow management

Experience working in international organisations or donor agencies, including field-level implementation, is highly desirable.
5.3 Skills

Good interpersonal, customer care and liaison skills with a wide range of stakeholders

First rate oral and written communication skills

Ability to work under pressure and to manage competing priorities and deliver to tight deadlines.

Ability to problem solve, working with both internal and external stakeholders to deliver results.
•
Ability to work in a multi-institution network within a multi-cultural environment.

Fluent in oral and written English

Proficient in all Microsoft Office applications, especially Excel

Excellent numeracy, financial analysis, and financial presentation skills

Ability to synthesise complex operational and financial details for reporting and presentation.

 Knowledge

Knowledge of ADB donor requirements and compliance frameworks.

Broad understanding and experience of development issues and organisations

Understanding of and appreciation for ADKN’s goals, values and ethics

Knowledge of charity accounting

Attributes

Committed to international development, improving the quality of life, and promoting pluralism through civil society.

Demonstrates equity, transparency, and integrity with high personal and organisational ethical standards; is fair, honest, and trustworthy with respect for confidentiality; inspires and builds trust and respect.

Respectful of diversity; sensitive toward others, open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender, and age particularly when on international visits to the countries in which we operate.

Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

Behaviours

Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

Builds, maintains, and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

KEY RELATIONSHIPS

Internal Relationships

AKF(UK) colleagues

External Relationships

Partner finance teams

Donor finance teams

FURTHER DETAILS

The role will be contracted on a fixed-term basis, for three years.

As well as a rewarding role with a global international development organisation, you’ll get access to a wide range of enhanced benefits including but not limited to flexible hybrid working, enhanced leave entitlement and access to several health and wellbeing programmes and benefits.

Auditors

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team. Please note the applicant should be UK based, as the role will require travel to London.

There has never been a more exciting time to join Cherry Trees. With our second respite home opening soon near Liphook in Hampshire, and a new Head of Fundraising and Communications shaping an ambitious phase of growth, we’re strengthening our team to help even more families who rely on our support.

We’re looking for a creative, data‑savvy, and supporter‑focused Individual Giving Manager to play a key role in developing and growing our individual giving programme. This is a fantastic opportunity to build inspiring donor journeys, craft compelling campaigns, and help shape how we engage our wonderful community of supporters.

As part of our friendly and growing Fundraising & Communications team, you’ll be contributing to meaningful, high‑impact work every day. Your ideas will be valued, your voice heard, and your creativity encouraged as we prepare to launch our new five‑year strategy in 2026.

Key responsibilities include:

• Strategy & Programme Development
  • Develop and deliver an annual Individual Giving strategy aligned with Cherry Trees’ organisational and fundraising goals.
  • Plan and manage a programme of multi‑channel campaigns (email, mail, social, digital ads, direct mail) to acquire, retain, and upgrade donors. Grow regular giving income using targeted campaigns and personalised communications.
• Donor Stewardship & Engagement
  • Oversee donor journeys that inspire, thank, and update supporters, ensuring excellent supporter experience at all touchpoints.
  • Develop segmented, insight-driven communications that speak to donor motivations. Manage in‑memory, ensuring sensitive and supportive engagement.
• Campaign Delivery
  • Lead on seasonal and one-off appeals, including the Christmas Big Give Challenge and seasonal campaigns.
  • Write compelling fundraising copy for emails, newsletters, social media, and print. - Work with colleagues in Communications, Services, and Finance to gather stories, monitor outcomes, and ensure consistent messaging.
• Data, Reporting & Insight
  • Use CRM data to segment audiences, track ROI, and analyse donor behaviour.
  • Produce regular performance reports, forecasting, and recommendations for improvement.
  • Ensure GDPR compliance and best practice in data handling.
• Budget & Income Management
  • Manage and monitor the Individual Giving budget, setting clear KPI targets.
  • Deliver strong year‑on‑year growth and maintain accurate forecasting.
  • Manage relationships with suppliers such as mail houses, designers, and digital agencies.
• Cross‑Team Collaboration
  • Work closely with the wider Fundraising team to support integrated campaigns and events.
  • Contribute to the development of supporter journeys across all income streams. - Represent Individual Giving at internal meetings and when engaging with external stakeholders.

You’ll be confident using CRM data and analysis to inform strategy, and working alongside our communications team, you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.

You will excel in creating engaging supporter journeys and developing compelling fundraising propositions. Be strong in budget management, campaign evaluation skills, and familiarity with CRM systems are essential. 

This flagship programme, delivered in partnership with TDS, GMCA and the Nationwide Foundation, uses action research and behavioural‑insight‑informed interventions to understand and reduce unintentional non‑compliance among private landlords, with the aim of improving renting standards and supporting people in housing need.

We have a new 12‑month fixed‑term opportunity to join our Greater Manchester Good Landlord Charter/Landlord Support Hub team as a Research and Evaluation Manager.

Some of the key responsibilities include:

• Lead the project’s research and evaluation activities, including insight gathering, participatory research, and continuous testing of behavioural or supportive interventions.
• Design and evaluate behavioural interventions, assessing impact, outcomes and what works to inform future policy and operational practice.
• Collaborate closely with the Behavioural Insight Specialist and Landlord Support Manager, ensuring research is rigorous, ethical, and generates meaningful learning.
• Engage landlords, tenants, letting agents, and local authorities to gather data, understand barriers to compliance, and capture lived experience.
• Produce high‑quality reporting, including findings, recommendations, and insights to support both internal decision‑making and external stakeholders such as GMCA and the Nationwide Foundation.
• Represent the Research & Evaluation function at meetings, workshops and advisory groups, contributing to the wider aims of improving standards across the private rented sector.

To be considered for this role, you must be able to demonstrate:

• Strong experience in research, evaluation or insight‑gathering, ideally within housing, social policy, behavioural insights or community‑focused projects.
• Ability to design and apply research methods, including interviews, behavioural diagnosis, qualitative and/or quantitative analysis.
• Excellent communication and reporting skills, able to turn complex insights into clear recommendations.
• Confidence managing relationships with a wide variety of stakeholders.
• Based in/near Greater Manchester, and able to travel across the region as needed.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers

Location: Reading, Hybrid (at least once a month to Reading office)
Hours: Full time
Salary: £45,000 per annum 
Contract Type: Permanent
Campaign Closes: 27th February 2026 

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible. 

At Make‑A‑Wish UK, every role plays a part in creating life changing wishes for children with critical illnesses. We are seeking a Gaming & Partnership Manage who will support the Head of Gaming in expanding Make-A-Wish UK's presence across the gaming and creator landscape through delivering partnership strategies with creators, influencers, gaming companies, publishers, and platforms.

Core Purpose
The Gaming & Creator Partnerships Manager plays a central role in expanding Make-A-Wish UK’s impact across the gaming and creator ecosystem. Working closely with, and in support of, the Head of Gaming, the role helps shape, inform, and deliver the overall strategy and outreach to creators, gaming companies, publishers, platforms, and community partners.
 
With an equal focus on industry partnerships and influencer engagement, the role develops and maintains strong relationships with creators, influencers, and gaming organisations to raise income and increase participation and engagement.
 
By supporting the Head of Gaming in turning early-stage conversations and strategic opportunities into meaningful, high-impact collaborations, the role co‑ordinates and delivers creator-led campaigns, industry activations, and innovative fundraising products that inspire communities and help unlock life‑changing wishes for children with critical illnesses.

Essential Criteria

• Strong understanding of the gaming industry, including publishers, studios, esports, and community culture.
• Knowledge of streaming platforms, gaming influencers, and the wider video games community.
• Familiarity with Discord, creator tools, and gaming‑focused fundraising platforms such as Tiltify.
• Proven experience coordinating fundraising campaigns involving creators or influencers.
• Ability to develop engagement plans and supporter journeys, particularly for high‑profile relationships.
• Experience providing logistical support for events and campaigns, including content gathering (photo shoots, videography, social content).
• Demonstrated ability to build and maintain partnerships that deliver measurable outcomes.
• Excellent communication skills, with confidence engaging high‑profile and high‑value relationships.
• Experience working collaboratively across teams and with volunteers.
• Ability to adapt tone and approach for creators, corporate partners, internal colleagues, and community stakeholders.
• Experienced in due diligence in line with Fundraising Regulator guidelines.
• Good understanding of safeguarding best practice.
• Strong awareness of data protection principles and responsible data handling.
• Experience using and updating CRM systems such as Salesforce.
• Experience producing briefing documents, pitch decks, reports, and analytics.
• Ability to manage and plan work effectively, including cross‑team project planning.
• Skilled in using technology to support planning, prioritisation, and project management.
• Experience managing financial processes, including recording, reading, and understanding financial information, and handling expenses/invoicing.
• Competent user of MS Office tools — particularly Outlook, Word, PowerPoint, and Excel.

Desirable Criteria

• Experience working in the non‑profit, entertainment, or creator/gaming sectors.
• Experience working with high‑profile talent, creators, or celebrity relationships.
• Understanding of broadcast environments (TV, content streaming, radio, podcasts).
• Evidence of ongoing professional development in relevant fields (formal or self‑directed).
• Curiosity, creativity, and a willingness to learn and experiment.

Gaming & Industry Partnerships (50%) 
Partnership Development & Management

• Manage and nurture relationships with gaming studios, publishers, esports organisations, platforms, and community partners.
• Support the Head of Gaming by converting warm introductions and early-stage outreach into structured, mutually beneficial partnerships.
• Build compelling partnership proposals, activation plans, and fundraising concepts tailored to each partner’s brand and audience.
• Act as a reliable point of contact for partners, ensuring they feel supported, valued, and inspired to continue working with Make-A-Wish UK.

 Campaign & Project Delivery

• Co‑ordinate and manage gaming projects, creating schedules and project plans to ensure delivery on time, on budget, and to agreed KPIs.
• Support the Head of Gaming in delivering activities, campaigns, and events that contribute to team targets and wider strategic goals.
• Collaborate with other Income & Engagement teams on cross department projects.
• Coordinate and deliver a calendar of gaming campaigns and products that drive income and engagement, supporting the Head of Gaming’s strategic roadmap.
• Ensure campaigns and products are delivered in time and to budget.

 Platforms & Infrastructure

• Build out and maintain gaming-focused fundraising platforms such as Tiltify and StreamLabs Charity.
• Support internal teams by helping educate the wider organisation on gaming culture, opportunities, and best practice, reinforcing the Head of Gaming’s strategic direction.

Influencer & Creator Engagement (50%)
Creator Relationship Development

• Recruit, develop, and nurture creator and influencer relationships to raise funds and increase engagement.
• Act as a day-to-day contact for key creator stakeholders, providing high quality relationship management.
• Undertake research and develop ideas to establish new creator relationships, working closely with the Head of Gaming to establish outreach priorities.
• Build and nurture a Make-A-Wish UK community of gaming influencers via Discord, email, and social channels.
• Create innovative opportunities to engage new creators and gaming contacts.

 
Creator Campaigns & Activations

• Co‑ordinate and deliver creator-led fundraising campaigns and projects, including Wish 200 Week.
• Organise and participate in creator events, charity streams, and collaborative activations.
• Support creators with assets, guidance, and technical help to ensure smooth, impactful fundraising activity.
• Utilise technical knowledge of Tiltify and JustGiving and manage the Make-A-Wish UK presence through the associated branded account.
• Track creator performance, engagement, and impact to inform future strategy and support the Head of Gaming’s planning.

Content & Channel Management

• Develop and produce streams and creator-led content alongside the Communications team.
• Assist with gaming-focused content delivery, including clipping, editing, and technical support for internal and external teams.

Supporting Wish Granting

• Support the Wish Granting team to help deliver more influencer and entertainment-related wishes.
• Attend wishes where relevant and identify opportunities for creator or partner collaboration, feeding insights back to the Head of Gaming.

 
Other Responsibilities
Supporter Experience

• Help create and deliver engagement plans that strengthen key relationships and networks, including events, cultivation activities, and educational touchpoints.
• Maintain accurate records for gaming campaigns and creator fundraisers in Salesforce.
• Produce documents such as proposals, briefs, and partner packs to ensure a  positive experience for creators and entertainment contacts.

Monitoring, Recording & Reporting

• Develop, maintain, and deliver reports on key performance indicators for campaigns  and activities.
• Benchmark and monitor external activity to identify trends and opportunities, sharing insights with the Head of Gaming.
• Ensure systems, databases, project management documents, and planning tools remain accurate and up to date.
• Monitor and report on the budget throughout the year, providing rationale for any variances to the Head of Gaming.

BVSC is looking for a Grassroots Development Officer to work with small, often informal voluntary, community and social enterprise (VCSE) organisations across Bexley. This role offers hands-on support to grassroots groups delivering vital services designed and led by the communities they serve, particularly those facing health and social inequalities.

The post-holder will provide practical guidance on governance, funding, safeguarding, sustainability, and other organisational development needs. You will help groups strengthen networks, increase visibility, and overcome barriers to growth, supporting them to deliver even greater impact.

This role focuses on organisations working with young people, older residents, minority ethnic (global majority) and migrant communities, people with special educational needs and disabilities (SEND), and communities in the north of the borough where grassroots activity is most needed.

Key areas of work include:

• Identifying: Engaging with grassroots groups to understand their services, users, and development needs.
• Connecting: Building relationships and establishing a network of micro VCSEs to encourage peer support and knowledge sharing.
•  Developing: Offering tailored capacity-building support, including advice on governance, funding, communications, coordination, and premises, and coordinating grant rounds.
•  Promoting: Supporting recognition of grassroots groups by health partners and the wider community, boosting their visibility and impact.

We are looking for someone approachable, organised, and committed to equality and inclusion, with experience of supporting VCSE organisations and working with diverse communities.

Don’t meet every single requirement?  At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate!

This is a unique opportunity to make a meaningful difference to small community organisations and the people they serve.

A rewarding and interesting role, providing administrative support to our busy Fundraising Team and delivering the highest standards of supporter care.

Fundraising Support Assistant
Contract: Permanent
Hours: Full-time, i.e. five days (35 hours) per week. Job-share also considered.
Based: Based at head office in Aylesbury, Bucks with some potential for hybrid working
Salary: £23,500 per annum (pro-rata for part-time hours)

About the Role

We are looking for someone to join our Fundraising Team to deliver our supporter care programme and be the first port of call for all enquiries and donations. Applicants will be warm and engaging and committed to developing relationships with the Charity’s supporters, most of whom have been directly affected by lymphoma.

You will have a strong eye for detail as well as excellent writing ability to convey sensitively the impact of donations in thank you letters. This is the perfect role for someone who has:

• Experience of working in an administrative or customer service role
• Strong organisational skills with the ability to juggle and prioritise multiple tasks
• Excellent IT and digital skills and the willingness to use different online platforms, software and databases

Lymphoma Action has developed a great working culture that focuses on delivering the best outcomes for people affected by lymphoma, as well as prioritising a creative, inclusive and supportive environment. Staff receive excellent benefits such as an employee assistance programme, flexible working, generous holiday entitlement, enhanced entitlements to sick pay and maternity/paternity/adoption leave and pay, and a life assurance scheme.

Additional information:

• Whilst this is an office-based role and proximity to Aylesbury is essential, there will be some opportunity for hybrid working.
• The role is advertised as full-time and we will also accept applications for job-share (for example, 2.5 or three days a week).

About Us

Lymphoma Action is the UK’s leading charity dedicated to lymphoma, the UK’s most common blood cancer. We’ve been providing expert information and wide-ranging support for 40 years, helping thousands of people affected by lymphoma.

Closing date Friday 6 March 2026, 12pm
Interviews to be held in Aylesbury on Wednesday 18 March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

No agencies please.

We are seeking an experienced relationship driven Fundraiser to take ownership of a strategic role with real influence.  You’ll own the philanthropy and major gifts portfolio — identifying, cultivating and stewarding high-net-worth individuals, high-value corporate partners and trusts & foundations — and shape a compelling case for support that unlocks multi-year funding and strategic partnerships.

In this new role you will close significant gifts, steward long-term relationships and see the measurable difference your work makes to patients and families.

This role is for you if:

• You’re motivated by securing high-value support and building long-term philanthropic relationships.
• You enjoy high-touch, strategic stewardship and personalised donor engagement.
• You’re confident working with senior leaders, trustees and external stakeholders in fundraising asks.
• You want to design and deliver a major-gifts strategy that shapes organisational growth.
• You seek a role where commercial awareness, relationship-building and impact reporting matter.

What you’ll be doing:

• Developing and owning a 3–5 year philanthropy and major gifts strategy aligned to our priorities and targets.
• Identifying, qualifying and cultivating major donor prospects, corporate partners and foundation opportunities.
• Delivering a stewardship programme for legacy giving.
• Preparing bespoke proposals, briefing materials and stewardship plans for high-value supporters.
• Leading solicitation and negotiation of major gifts, multi-year pledges and corporate partnership agreements.
• Working with a trusts & foundations fundraiser on applications, reporting and relationships to maximise grant income.
• Working with CEO/Board to involve senior leadership in cultivation and asks; coordinating donor visits and stewardship events.
• Maintaining CRM pipeline, forecasting, compliance with donor agreements and reporting on performance.

What we’re looking for:

• 3+ years’ experience with a proven track record in major gifts, philanthropy or senior fundraising.
• Exceptional relationship-building, presentation and negotiation skills with senior stakeholders.
• Experience writing successful trust/foundation proposals and managing grant relationships.
• Strong strategic thinking, pipeline management and financial forecasting abilities.
• Excellent written skills for proposals, reports and personalised stewardship communications.
• Discreet, professional approach to donor confidentiality and ethical fundraising practice.

Why join us?

• Influence service delivery directly by securing funding that expands and sustains Hospice care.
• Lead a strategic, high-profile fundraising area with visibility to senior leaders and trustees.
• Opportunity to build and shape a major-gifts programme and leave a lasting legacy.
• Flexible working and the chance to build meaningful relationships across our community and partner network.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: 16 March

Looking for an experienced Communications Manager who can help enhance how we communicate with residents during a challenging and emotional time - someone who brings empathy, clarity, and confidence in crisis communications. Reporting to the Head of External Communications, you will lead the delivery of transparent and engaging communications across digital, print and community channels. You'll work closely with operational and building safety teams to maintain clear, accurate updates for residents, while also supporting wider engagement activity. This is a hands-on, fast-paced role where your work will directly impact residents' experiences and the organisation's reputation.

What you'll be doing

• Delivering a multi-channel resident communications strategy for relocated households.
• Producing weekly written updates and monitoring engagement and feedback.
• Maintaining accurate and up-to-date FAQs on our dedicated microsite.
• Organising and delivering resident engagement events, ensuring senior leaders are fully briefed.
• Creating and distributing communications materials - including digital content, print resources, video and social media assets.
• Ensuring communications reflect the diversity and varying needs of different resident groups.
• Working collaboratively across the organisation to ensure joined-up messaging.
• Supporting resident involvement, policy consultations and community engagement.
• Proactively protecting and promoting our reputation through all communication, internal and external.

The ideal candidate will be able to demonstrate: -

• A strong track record in customer/resident communications, ideally in complex or regulated environments.
• Experience leading incident or crisis communications in a public-facing setting.
• Excellent written, verbal and visual communication skills, with the ability to simplify complex or technical issues for diverse audiences.
• Confidence engaging senior stakeholders, as well as political or community figures (e.g., MPs, councillors).
• Proven ability to deliver effective engagement events.
• High attention to detail, accuracy and consistency.
• Ability to anticipate and manage reputational risks.
• Collaborative, organised, and motivated by making a meaningful difference.
• Digitally savvy, resilient and comfortable working in a fast-moving, high-profile environment.
• Experience of managing press, media and journalists
• You will have experience of working in a communications role in public services.
• Experience in housing is not essential - what matters is your ability to learn quickly and apply insights confidently.

If this role is of interest, please apply ASAP with a word version of your CV highlighting all your relevant experience. Do feel free to get in touch for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work.   Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.

You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.

As Development Manager, you will:
Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
Build and nurture relationships with donors and prospects
Develop a strong, sustainable donor pipeline
Monitor fundraising performance and share regular progress updates with senior leaders.
Line manage the Development Assistant
Grow Our Alumni & Parent Communities
Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
Oversee alumni data management and ensure GDPR compliance
Coordinate high-quality alumni communications, reunions, and digital content
Support & Empower Volunteers
Act as the main liaison for parent-led groups, providing guidance and partnership
Support community events such as fairs, auctions, uniform sales and fundraising initiatives
Deliver Inspiring Communications & Events
Work with Marketing to champion development of stories across digital and print channels
Produce engaging content that demonstrates the impact of giving
Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
Oversee development administration, correspondence, databases, and budgets
Travel is required one day a week to their other site in surrey

About You
Proven success in fundraising, development, alumni relations or stakeholder engagement
Exceptional interpersonal and relationship-building skills
Strong written and verbal communication, including ability to create persuasive content
Experience managing multiple projects strategically and efficiently
Confident using CRM systems and working with donor/alumni data
Experience leading or mentoring staff
A proactive, collaborative approach with the ability to work independently
Experience working with senior leadership or major donors
Knowledge of GDPR and charity sector compliance
Understanding of donor stewardship, major gifts or planned giving

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a Senior Fundraising Manager to join our dedicated team on a 12-month fixed-term maternity cover contract.  You will be joining a dynamic, supportive and hard-working team working consistently above their targets.  This role is suited to both established senior managers and those looking to move into a more senior role.

St John’s Hospice We provide quality, holistic care to people living with life-limiting illnesses and their families across North London. As well as our Inpatient Unit and Wellbeing Centre located in St John’s Wood, we work out in the community, in people’s homes, providing care to more than 4,500 people every year.

If you are ready for a new challenge and share our passion and commitment to providing quality, holistic care to patients and their families, then we would love to hear from you.

 Key responsibilities of the Senior Fundraising Manager?

Strategic Leadership & Income Generation

• Follow the fundraising strategy, developing and executing annual plans to achieve revenue targets and diversify income streams.
• Oversee the growth of Individual Giving, Regular Giving, and In Memory Giving, and Community Fundraising initiatives.
• Design and implement targeted fundraising campaigns, leveraging insights and KPIs to maximise donor engagement and income.
• Promote fundraising opportunities across community networks, digital channels, individual giving portals, and public platforms.

2. Team Leadership & Management

• Manage and inspire a team of fundraising professionals, ensuring objectives, 1:1s, and appraisals are delivered in line with HR policy.
• Develop clear annual training, time management, and support plans for staff and volunteers.
• Provide day-to-day leadership to ensure high performance, accountability, and a collaborative working culture.

3. Volunteer Programme Oversight

• Oversee the ongoing development of the Hospice volunteer programme alongside the Volunteer Executive, ensuring effective recruitment, onboarding, training, and retention.
• Work directly with clinical teams to align volunteer support with operational needs, guaranteeing smooth running of hospice activities.
• Ensure all volunteers receive regular feedback and adhere to health and safety requirements.
• Maintain and develop the programme in line with Investing in Volunteers standards.

4. Donor Relations & Stakeholder Engagement

• Cultivate, steward, and strengthen long-term relationships with key donors, sponsors, community partners, and supporters.
• Support the delivery of fundraising events such as community fairs, and photography competitions, attracting large public support. Support the team during gala dinners and garden parties. Oversee the Events Executive in all areas of their role.
• Enhance the Hospice’s visibility and supporter engagement through partnership building and community presence.

5. Data, Finance & Compliance

• Ensure all donor and volunteer records are held and maintained under GDPR and internal data protection regulations.

Am I the right person for this Senior Fundraising Manager role?

• At least 3 years’ experience in the fundraising sector
• Experience in managing volunteers and/ or a team of employees with ability to motivate
• Experience in Community/ event fundraising
• Experience with an individual/ regular giving programme
• A proven track record of delivering against targets and deadlines
• Proven experience of identifying and responding to external opportunities and an ability to translate into plans of action
• Experience of representing an organisation at senior level
• Excellent communication skills both written and verbal
• Management of people from all diverse backgrounds
• Attention to detail
• Knowledge of all main Office 365 suite and CRM systems
• Understanding of GDPR, Gift Aid and Charity Governance

Why apply for this role? 

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; 

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

Corporate Partnership Officer
Alton, Hampshire
(flexible/remote but with weekly visits to our charity’s head office in Alton, Hampshire)
Up to 35 hours per week

Permanent
C.£30,000 depending on experience

About us

7.2 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.

For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.

We’ve been making quite a splash recently – our ‘Cost of Staying Alive Report’ made the front cover of The Guardian last year, and the follow up ‘Left Out in the Cold’ report was recently featured on Sky News and in The Evening Standard. Our ‘Priced Out of Existence’ campaign was shown on the BBC 6 o’clock and 10 o’clock News and referenced by media across the UK. Our #BloodyAmazingKidneys campaign has reached more than 6 million people and 294,000 of those have taken our digital kidney health checker.

We’re building partnerships with leading companies across the UK, raising the profile of kidney disease and working with them to make sure that their customer service teams understand the needs of kidney patients throughout the country, working with them to make sure that kidney patients are top priority for their vulnerable customer teams. We’re working with global pharmaceutical companies developing world class patient information and advice. And we want to identify more companies in different sectors who are passionate about supporting people with kidney disease, which is why we are expanding our Corporate Partnerships team.

The charity is set to build on this success and aims to continue this growth, so that we can reach more kidney patients and their families, providing critical support at a time when it is needed now more than ever.   

About the role

The Corporate Partnerships Officer will play a key role in this growth, managing and securing new corporate partnerships with support from the Corporate Partnerships Manager. Our corporate partnership income has grown from zero in 2020 to c£2.3 million in 2025. It is a very exciting time to be joining the charity and our Fundraising team.

Primarily, you will be responsible for managing your own portfolio of corporate partnerships, growing strong relationships, delivering partnership activities, and proactively securing new corporate partnerships, including charity of the year relationships. You'll further support the Corporate Partnership Manager and Director of Fundraising, Marketing and Communications as needed with key activities within larger partnerships, developing a well rounded understanding of how Kidney Care UK works in partnership. 

You will also work closely with the Events, Marketing & Communications teams to promote and support all opportunities to drive corporate income growth ensuring strong collaboration.

Key duties will include;

• Managing relationships with key contacts,

• Delivering partnership activities such as renal unit visits or training presentations to key staff,

• Delivering informative annual reports,

• Proactively secure and onboard new partnerships within your target area. 

You will do this by stewarding the significant number of existing relationships and partnerships we already hold and maximising any opportunities that exist. Alongside this, you'll be working with the Corporate Partnership Manager to manage a personal goal of generating new partnerships through proactive engagement to and through our supporters, beneficiaries, networks, and contacts.

The right candidate will have a proven record of building strong and rewarding relationships, and confidence in managing and building these relationships autonomously. You will be a driven and enthusiastic fundraiser with experience of cultivating new relationships across a range of businesses and sectors and a willingness to learn and develop your skills. 

The role will adapt and develop with the individual and offers huge potential for personal and career development.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their family:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.​

As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Cambridgeshire, Norfolk or Suffolk?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

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Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​

If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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