Housing jobs

Citizens Advice Stevenage is an ambitious and innovative member of the Citizens Advice network. We have expanded our services and offering to meet the increased demand in the area, doubling in size over the last few years. 

As a positive subsequence, we are looking for a Head of Finance & Business Support, who will become a core member of the Senior Leadership Team, responsible for overseeing the financial stewardship of Citizens Advice Stevenage. To lead on financial governance, business support operations, and compliance, ensuring the organization operates sustainably and meets all legal and regulatory obligations. The role is pivotal in safeguarding the charity's financial integrity, supporting strategic decision-making, and enabling effective service delivery. 

Financial Leadership 

• Prepare, review, and present draft and final budgets for approval by the board, ensuring timely submission of financial information to the CEO and Trustee Board. 

• Oversee financial reporting processes, ensuring accuracy, transparency, and compliance with regulatory standards, including variance analysis and annual balance sheets, ensuring timely submission of financial information to the CEO and Trustee Board. 

• Manage the reserves policy, ensuring regular review and alignment with operational needs and financial risks. 

• Identify and manage financial risks, ensuring integration into the organization’s risk register and adherence to appropriate mitigations.

• Ensure that the day-to-day finance and back-office function is high performing and compliant, safeguarding effective and efficient financial management processes. 

• To co-ordinate the proactive and timely dissemination of high-quality financial information to services, the CEO, and Board such as annual budgets, monthly management accounts, cash flow analysis, financial forecasting and monthly business performance figures.

• To ensure that the organisation has in place, robust and compliant financial systems and procedures; and that these are complied with by all budget holders, ensuring that any oversights are fully investigated and reported upwards as necessary.

• To lead on the preparation of statutory accounts, provide year end accounts, provide appropriate support and assistance to the organisation’s auditors and delivery of recommendations arising from the Audit process.

• To ensure that all statutory returns are complete in a timely and effective manner, including those in relation to VAT, PAYE, NIC and SSP, and that appropriate compliance dates are met for the Charities Commission and Companies House.

• Oversee the transactions, activities and processes of the external payroll provider.

• To monitor and advise on current and future tax legislation, with a view to optimisation.

• To support service managers in the preparation of bids and contract negotiations and provide financial activity analysis and reports in line with specific project reporting requirements.

• To monitor, report and make recommendations regarding the Investment and Reserves Policy to the Board.

• To oversee the payroll function to ensure employees are paid in an accurate and timely manner.

• To monitor and control creditors and debtors, ensuring invoices are paid on time and the risk of bad debts is minimised.

Compliance and Risk Management 

• Ensure compliance with all applicable regulatory frameworks, including the Charity Commission, Companies House, FCA, ICO, and other relevant bodies. 

• Maintain and regularly review financial systems, controls, and policies, ensuring they are effectively implemented and aligned with legal requirements. 

• Conduct due diligence for pension, redundancy, and other liabilities, ensuring plans are in place for management and mitigation. 

• Support the trustee board in understanding risks related to projects and contracts, providing assurance of compliance with funders’ requirements. 

• To lead on the Risk Management process, advising the CEO and managers on risk matters, and reviewing the risk register on a regular basis, reporting to the Board of Trustees.

• To check, amend and monitor the Financial Procedures Manual; reporting material breaches to the CEO and Board of Trustees, as required/in-line with governance.

• Working with the senior leadership team monitoring and updating Insurance matters as required, reporting to the CEO and Board of Trustees.

Business Support Operations 

• Lead on organisational business continuity planning, ensuring resilience during crises and alignment with the charity's objectives. 

• Oversee the development, implementation, and review of key policies, ensuring they reflect legal obligations and organisational values. 

• Manage IT systems and cybersecurity measures to protect organisational data and operations, ensuring compliance with standards such as Cyber Essentials. 

Strategic Contribution 

• Provides proactive strategic financial advice and guidance to the Trustees and wider leadership team, monitoring and reporting on the financial performance against agreed targets, identified risks and key performance indicators. 

• Provide financial and operational insights to inform strategic decision-making and long-term planning. 

• Foster a culture of continuous improvement and financial accountability across the organisation. 

• Funding strategy: Support the CEO and board to regularly review the sustainability of its income sources and their impact on achieving charitable purposes in the short, medium and longer term.

• Work with the CEO and Head of Impact and Development to prepare the funding strategy that should go beyond immediate budgetary considerations and look at the wider funding landscape. The organisation needs to understand potential emerging opportunities and the organisation's readiness to pursue them. 

Team and Stakeholder Engagement 

• Build and maintain effective relationships with trustees, funders, regulators, and key stakeholders, to ensure that Citizens Advice Stevenage meets its financial, regulatory and legal obligations. 

• Provide leadership and support to finance and business support teams, ensuring professional development and effective performance management. 

People management and development  

• Develop and implement a culture of continuous learning that will equip and develop people to deliver outstanding delivery. Responsibility for the training and development plan for the Finance and Business Support ensuring it is in effective operation including maintaining records of training needs identified and training attended.  
   

• Working with the rest of the leadership team ensure the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010. 
   

• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
   

• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.  
   

Person Specification 

• ACA/ACCA/CIMA Qualified, CPE up to date.

• Strong financial management experience at a similar level within the charity/not for profit sector 

• A proven track record of leading, developing and inspiring small teams 

• Experience of strategic business & financial planning, forecasting and budget management. 

• Sound experience of producing month-end management accounts and audited year-end financial accounts 

• Experience of managing and using financial systems 

• A working knowledge of relevant legislation (regulatory, legal and financial) in the context of a charitable organisation 

• Experience of managing change and change programmes 

• A track record of initiating, leading and managing associated risks 

• Strong influencing, negotiating and collaborative working skills, with the ability to present complex financial information clearly and concisely in writing or verbally 

• Confident IT skills; confident using Microsoft Office applications, especially Excel

• Experience designing and introducing new financial processes, procedures and reports

• Working knowledge of QuickBooks software [advantageous]

• Experience working with a Board of Trustees [advantageous]

• Understanding of Charity Commission and Companies House reporting requirements

• Project and/or professional services experience

• Understanding of Charity Law

• Experience of working in the not-for-profit sector

• Understanding and experience using the Charity Governance Code

• Experience in working with Charity SORP

• Legal experience – as so far as they can scrutinise and review basic contracts and their revenue recognition requirements and VAT implications

• Strategic and forecasting experience

We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey.

Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients.

You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs.

We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey.

Location: Frimley Park Hospital, Guildford
Salary: £32,680
Hours: 35 hours per week
Contract: type: Permanent

Key responsibilities:

Leadership and Operational Management

• Provide day-to-day leadership and operational oversight of the Liaison and Diversion team.
• Support the recruitment, induction and development of staff and volunteers.
• Conduct regular supervision, appraisal and performance reviews for team members.
• Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment.
• Provide management cover and deputise for the Catalyst Senior Manager when required.
• Lead team meetings and case discussions.
• Support the implementation of organisational policies, procedures and best practice guidance.
• Monitor staffing capacity and workload allocation to ensure safe and effective service delivery.

Clinical and Case Management

• Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management.
• Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability.
• Formulate support and risk management plans.
• Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures.
• Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services.
• Promote recovery-focused and trauma-informed practice across the service.
• Ensure service users are supported to engage effectively with criminal justice processes and community services

Partnership and Stakeholder Engagement

• Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners.
• Represent Catalyst and the Liaison and Diversion Service at internal and external meetings.
• Promote integrated working across health, criminal justice and community services.
• Support the development of pathways that improve outcomes for vulnerable individuals.
• Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements.
• Act as a key contact for partner agencies and support the resolution of operational challenges

Service Development and Quality Improvement

• Support the Catalyst and SABP Service Managers in developing and improving service delivery.
• Contribute to service reviews and quality improvement projects.
• Identify gaps in local provision and support the development of new partnerships and initiatives.
• Promote innovation and evidence-based practice across the service.
• Participate in contract monitoring and performance reporting processes.
• Support the development of community resources that enhance recovery, diversion and social inclusion

Performance and Governance

• Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved.
• Ensure accurate and timely recording of client information on case management systems
• Carrying out service audits, and following thought to ensure all requirements are met.
• Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements.
• Prepare reports, performance information and outcome data as required.
• Ensure all team members maintain accurate case records and complete mandatory training requirements.
• Contribute to risk management and incident reporting processes

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you

Essential:

• Minimum of 3 years’ experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour.
• Experience of providing supervision, mentoring or line management to staff.
• Experience of working in partnership with multiple agencies and services.
• Experience of managing complex and high-risk cases.
• Knowledge of mental health, substance misuse and social vulnerabilities.
• Understanding of safeguarding legislation and practice.
• Knowledge of risk assessment and risk management.
• Good understanding of information governance, consent, confidentiality and GDPR.
• Understanding of trauma-informed and recovery-focused approaches.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain effective partnerships.
• Ability to analyse complex information and make sound decisions.
• Ability to manage competing priorities and workloads.
• Strong report-writing and record-keeping skills.
• Competent in Microsoft Office and electronic case management systems.
• Demonstrates integrity, accountability and professionalism.
• Committed to social inclusion and reducing inequalities.
• Able to work independently and as part of a multidisciplinary team.
• Resilient and adaptable in challenging situations.
• Committed to continuous learning and professional development.

Desirable:

• Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field.
• Leadership or management qualification.
• Understanding of the Liaison and Diversion model and criminal justice pathways

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Brent

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows “The Hestia Approach,” prioritising co-production, recovery, and partnership with service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

This is an exciting opportunity to join the Education team in the Diocese of Chester in managing the DBE’s financial operations and overseeing its legal work and schools’ capital projects.

The Finance and Operations Officer is a key member of the Diocesan Education team, responsible for the financial management and operations of the company.   This also incorporates overseeing legal matters, liaising with the DBE’s lawyers, and working with our partner company on school capital projects.

The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington (at least three days a week).  This is a full-time position, although part-time may be considered for the right candidate.

The job description, person specification and application form can be downloaded from the Diocesan website: please see website address in the attached documents or via the apply/redirect to recruiter button.

If you wish to have an informal conversation about this role, please contact Susan Kemp, PA to the Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date: 16th September 2026

Interviews: 28th September 2026

The Diocese of Chester is seeking to recruit a Flourish Co-ordinator who will oversee the next phase of this exciting project.

The successful candidate will have demonstrable experience of working with children and young people, together with an appreciation of the missional task facing the church, particularly in regard to engaging missionally with a more diverse demographic.

This is a part-time position for 2 days (14 hours) per week.  The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington, and travel around the Diocese.

For informal conversation, contact Rev Peter Froggatt, Director of Outreach - contact details in the attached documents or via the apply/redirect to recruiter button. 

The job description, person specification and application form can be downloaded from the Diocesan website: please see website address in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date: 13th September 2026

Interviews: 23rd September 2026

The Diocese of Chester is fully committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

An Enhanced DBS Disclosure will be required for the successful candidate.

An Occupational Requirement exists for the postholder to be a practising Christian, in accordance with the Equality Act, 2010.

Applications from all under-represented groups are particularly welcomed.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based onsite in Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ

About the role

We have an exciting opportunity to join our Oxford Skylight as a Receptionist. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, members of the public using the café or arts facilities, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understand the issues faced by homeless people and is excited to learn about the ways we can support them. You will have experience in dealing with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 September 2026 at 23:55

Interview date and location: Wednesday 16 and Thursday 17 September 2026 at Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ

Interview process: Competency and values based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

*BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system.

seeking a refuge project worker to join our emergency accommodation refuge housing team. 

 - Providing practical and emotional support to women and children affected by domestic violence
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.

Senior Recruitment Consultant (Manager fast-track)

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)

Pay Scale

£34,000 per annum plus on target bonus

Responsible to

Operations Director

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays

Plus a day’s leave on your birthday, plus a wellbeing day’s leave

The Role

The purpose of the role is to win vacancies and place ex-offender candidates into sustainable paid employment with local employers. Working towards a promotion to Manager within 6 months, you will then also provide leadership to the Preston office team, being responsible for the management and Recruitment Consultant responsibilities for 70% of your role.

Purpose

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission

We do this by providing practical employment support, linking them to companies with good jobs

Vision

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Duties and Tasks

There are four main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.

1. New Employer Engagement

Expanding our network of employers to generate a regular flow of job opportunities, allowing us to place our candidates into work.

This will require new business development and excellent ongoing relationship management. You will identify which jobs are most sought after by our typical candidates and which are more specialist or occasional opportunities. Equally, you will gravitate towards employers who demonstrate agility and responsiveness in their hiring processes. Your client contacts are more likely to be business owners, divisional managers and site supervisors than social value or EDI teams.

You will:

• Proactively approach local employers who are advertising paid jobs that could suit current candidates on our books, for example through online searching using keywords for skills and industry sectors, sending over candidate details with the goal of obtaining recruitment instructions and securing interviews.
• Speculatively approach organisations that are not currently recruiting but are likely to have suitable vacancies in the future that match the typical skillsets of our candidates.
• Maintain a follow-up database of active and prospective clients and take ownership of industry sectors or geographical areas, in consultation with colleagues, to avoid duplication and maximise reach.
• Visit employers to explain our services, answer questions around protocols for interviewing or hiring ex-offenders and gain a clear understanding of the workplace environment, travel routes and employer requirements.
• Select and submit candidates who you consider suitable for vacancies, advocating for each individual based on your knowledge of them, their references, and the positive changes and efforts you have witnessed.
• Be prepared to positively challenge employer assumptions where you believe reluctance to consider a candidate is unfounded.
• Disclose the candidate’s offending history and risk profile, emphasising their personal attributes and work strengths.
• Guide employers through the interview and hiring process in close consultation with the candidate.

2. Job Finder Support

Interviewing ex-offenders, offering one-to-one job coaching to help them into work and providing ongoing mentoring during their first 12 months of employment.

Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers. Our job finder support can begin in custody and continue through the gate into the community, or start within the community. Typically, we work with an individual for between one and three months to establish work readiness and continue supporting them for up to a year after they secure employment. Many people remain in touch and return to us for subsequent jobs over a period of years, and we consider our door to always be open.

You will:

• Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, either accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where barriers such as substance misuse or homelessness remain significant.
• Work with candidates over several weeks and months as a job mentor, meeting regularly to support all aspects of their job search.
• Help craft effective CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to their spent and unspent convictions.
• Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
• Book candidates onto relevant third-party training courses, including CSCS cards, HGV driver training and renewable energy qualifications.
• Encourage candidates’ own job search activity, including teaching them how to use online job boards and supporting them to complete online application forms.
• Submit candidates for opportunities available through our network of inclusive employers and proactively seek additional vacancies on their behalf.
• Organise interviews, ensuring candidates have the means to travel and appropriate interview clothing, providing support where required.
• Follow up after interviews, helping candidates manage expectations, process outcomes and rebuild confidence where applications have been unsuccessful.
• Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and support with travel-to-work costs.
• Provide practical support where needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.

In-Work Support

After employment begins, there can often be unforeseen challenges facing newly employed candidates, particularly recent prison leavers. These may be practical, emotional or lifestyle-related. The strongest opportunity to advocate for a candidate and help sustain employment comes from having built trusted relationships with both the individual and their employer.

You will:

• Advise employers on successfully onboarding new employees during their first few weeks and months in work.
• Help employers understand and accommodate any additional support needs, such as housing transitions, medical requirements or probation appointments.
• Be aware of and navigate any negative Google or media reporting about a candidate’s previous offending, including advising on measures to protect privacy and reputation where appropriate.
• Remain in regular contact with candidates during their first 12 months in employment through check-in calls and meetings.
• Record all candidate and employer interactions and outcome reporting on the Itris recruitment CRM database.

3. Management of the Preston Team (Within Six Months)

You will:

• Line manage and develop the Preston office’s Recruitment Consultants, Trainee Recruitment Consultants and Resourcer, leading by example across business development and candidate support activities.
• Run the Preston office efficiently and effectively, ensuring the charity can carry out its work and, alongside the Operations Director, help develop, agree and implement business, operational and annual plans.
• Identify appropriate methods for monitoring office performance and report regularly to the Operations Director on performance against business, operational and annual plans and budget expectations.
• Ensure the office is aware of best practice and consistently works to achieve this within the constraints set by the Trustees and available resources.
• Facilitate regular group clinical supervision sessions for yourself and all team members.

4. External and Internal Relations

You will:

• Maintain and extend a network of referral partners who can direct candidates to us for job finder support, including charities, Jobcentres, probation services and police teams.
• Cultivate these relationships through regular visits, communication and updates.
• Assist in developing the charity’s local public profile and foster positive relationships with government, statutory, voluntary, private sector and other external stakeholders.
• Monitor changes in the external environment that may affect the charity, proactively advising the Operations Director and taking appropriate action where necessary.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
• Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.

We are looking for a compassionate and motivated Assertive Outreach Worker to join our Liaison and Diversion Service. Working alongside criminal justice, health and community partners, you will support vulnerable people with mental health needs, learning disabilities, substance misuse issues and other complex challenges to access the services they need. Through person-centred outreach and practical support, you will help individuals improve their wellbeing, reduce barriers to engagement and achieve positive outcomes at a crucial point in their lives.

Catalyst Support, in partnership with Surrey and Borders Partnership NHS Foundation Trust, provides the Liaison and Diversion Service across Surrey. The service aims to identify and support vulnerable people of all ages at the earliest opportunity when they come into contact with the criminal justice system. This includes individuals experiencing mental health difficulties, learning disabilities, substance misuse issues and other vulnerabilities.

As an Assertive Outreach Worker, you will provide person-centred, community-based support to individuals following assessment by the Liaison and Diversion team. You will work closely with health, social care and criminal justice partners to help people access appropriate services, improve their health and wellbeing, and address the challenges that may place them at risk of further involvement in the criminal justice system.

The role involves engaging individuals within their local communities, supporting them to achieve their goals, reducing barriers to accessing support, and promoting positive outcomes. Through collaborative working and practical interventions, you will contribute to improved decision-making within criminal justice partnerships while helping vulnerable individuals access the support they need to move forward positively

Location: Farnham Road Hospital, Guildford
Salary: £29,220
Hours: 35 hours per week
Contract type: Permanent

Key responsibilities:

• To work with Liaison and Diversion colleagues in locality criminal justice settings to engage with individuals following assessment
• To actively engage with clients in their local community to support the client achieve their goals following assessment
• To conduct continuous risk assessments and develop and update risk management plans with partners
• To adhere to all the policies and practices of the Liaison and Diversion service
• To provide advice, information and appropriate harm reduction advice based on an individual’s needs
• To support the client to engage with key local services to improve their health and wellbeing e.g. primary care, housing, benefits etc.
• To jointly work with the client’s other support workers to ensure client meets any criminal justice requirements
• To transport clients to appointments as required and support clients at assessments and ongoing appointments, where appropriate and if needed
• To develop joint working arrangements with key local services, attend joint assessments if required and attend partnerships meetings
• To support individuals to find employment, undertake training, access support services, and cultivate positive social networks
• To keep up-to-date records, data and outcomes in line with the service contract

 About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

• You have experience supporting adults with complex needs, including mental health, substance misuse, learning disabilities, homelessness or housing challenges.
• You are passionate about helping vulnerable people achieve positive outcomes and improve their wellbeing.
• You can build trusting relationships and engage people in their communities using a person-centred approach.
• You have experience of risk assessment, risk management and safeguarding.
• You understand harm reduction approaches and can provide practical, tailored support.
• You work effectively with a range of services and professionals, including health, housing, employment and criminal justice partners.
• You are confident working independently while also contributing to a multidisciplinary team.
• You have strong communication skills and can maintain accurate, confidential records.
• You are organised, resilient and able to manage a varied workload.
• You are able to work flexibly and travel across Surrey as required.
• You share our values of kindness, integrity and commitment to supporting wellness.
• You are committed to ongoing learning and professional development.
• Ideally, you hold a qualification in counselling, psychology, social work, probation, mental health, learning disabilities, or Health and Social Care.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

This role is subject to a basic DBS check.

A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.

All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As a Junior Impact Analyst, you will work with our Greater Manchester Better Outcomes Partnership (GMBOP) and Kirklees Better Outcomes Partnership (KBOP) teams – partnerships that support people across Greater Manchester and Kirklees who are experiencing, or at risk of, housing insecurity and homelessness.

We bring together voluntary, community and public sector organisations to deliver joined-up, holistic and preventative support. Through our central hub and delivery partners, we ensure people can access the right support at the right time, without having to repeat their story.

Our work is grounded in a strengths-based and trauma-informed approach. We focus on people’s assets, aspirations and choices — not just the challenges they face. We are committed to working collaboratively, promoting dignity, and improving long-term outcomes for individuals and communities.

We believe that people with lived experience and people who reflect the communities we serve bring essential insight, skills and leadership. We actively welcome applications from individuals with these experiences and from groups currently under-represented in the housing and homelessness workforce.

GMBOP and KBOP are subsidiaries of Bridges Outcomes Partnerships

Junior Impact Analyst Responsibilities

Your responsibilities will include.

· Supporting on all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation as well as some programme administration.

· Completing data checks to ensure good quality quantitative and qualitative data is collected by frontline workers.

· Maintaining and updating Power BI dashboards with support from central teams. 

· Regular reporting with insights that support continuous improvement of the programme design and delivery.

· Gathering and analysing data to measure the impact of service innovations.

· Producing monthly board packs for programme performance management.

· Supporting Delivery Partner teams (VCSE organisations who are delivering the frontline services) to ensure they are using the data systems accurately and effectively.

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Supporting with programme administration including task planning, scheduling meetings, preparing invoices, writing minutes of meetings.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed, and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have a working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

· Previous Power BI experience would be advantageous.

What we will offer you

We are a flexible working employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• The health and wellbeing of our employees is important to us. We offer Life Insurance, Income Protection Insurance and Wellbeing benefits & resources, including YuLife which provides easy access to wellbeing tools, benefits and support services and the opportunity to earn rewards for wellbeing management

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and Development opportunities.

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making. 

Application process/next steps

If you are interested in the role, please click on the link to our recruitment portal Applied to submit your application. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. Applications will be reviewed on a rolling basis, so we encourage you to apply early. We may close the vacancy before the closing date if sufficient suitable applications are received.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

Thanks to new funding from Finchley Foodbank, we have an exciting opportunity for a person with recent advice experience and great interpersonal skills to provide on-site advice at Finchley Foodbank. This would be the perfect role for an adviser looking for their next step and the opportunity to work more independently and build relationships with a new partner. 

Specifically, we have a part-time opportunity for a 0.6 FTE Foodbank Project Adviser at Finchley Foodbank.

About us

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt  and immigration. Last year we helped over 10,700 people with over 45,000 problems and achieved financial outcomes for clients totalling over £6.9 million.

Job Description

• Provide a full range of initial assessment and advice to Foodbank visitors
• Record accurate data and detailed case records on our case management system, including issues helped with, client profile information and outcomes
• Build relationships with Foodbank volunteers and management and work closely with them to best support their visitors
• Keep up to date with legislation, case law, policies and procedures relating to debt and social welfare advice and undertake appropriate training 
• Attend relevant internal and external meetings as agreed with the line manager
• Assist in initiatives to improve Citizens Advice Barnet services 
• The post holder must have due regard in the planning and execution of their duties at all times to the Citizens Advice Equal Opportunities Policy. They will also be expected to maintain positive relations with external agencies and confidentiality in relation to all aspects of the business
• Demonstrate an understanding of Citizens Advice Barnet Health and Safety and Safeguarding Policies
• The post will involve travel to the foodbank and possible other locations within the London Borough of Barnet
• Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service

As with all roles at Citizens Advice Barnet, to be carried out in a way commensurate with our organisational values – Committed, Together, Supportive, Respectful.

In addition to the role and responsibilities outlined in this Job Description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.

Person specification

• Relevant knowledge and recent experience of generalist advice work especially in areas of benefits, debt, housing, employment, consumer, immigration, and family advice issues
• Ability to work under pressure, maintain quality standards and communicate effectively and sensitively with clients and people from diverse backgrounds
• Ability to manage a caseload and prioritise work in the face of competing demands and to meet targets set by the line manager and funders
• Ability to work independently with remote supervision and as part of a team
• An excellent working knowledge of IT, with the ability to write accurate case records, draft letters, reports and statements and record stats electronically
• Experience of working at Citizens Advice or similar organisations that work to Advice Quality Standards (AQS)

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.

Please apply by submitting an application on our website. If you do not meet all of the skills detailed but you feel like this is a job you’d really like to do we would love to hear from you.

Closing date of applications – 5pm, 11 September 2026

Interviews: We interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.

We are looking for a compassionate and proactive Assertive Outreach Worker to support people experiencing multiple disadvantage, including mental health needs, substance use, homelessness, social isolation, or other complex challenges. This role will involve building trusting relationships with people who may find it difficult to engage with services, providing practical and emotional support, and working closely with partner agencies to help individuals access the right support at the right time.

The role focuses on building trust with individuals who may be reluctant to engage with traditional services, helping to reduce health inequalities, improve wellbeing, strengthen safety, build confidence and support sustainable recovery and independence.

The post holder will deliver community-based outreach, complete needs and risk assessments, co-produce support and safety plans, maintain accurate case records and work closely with partner agencies including housing, health, social care, domestic abuse services, drug and alcohol services and criminal justice partners.

This opportunity would suit someone with experience of supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage. Strong safeguarding knowledge, sound risk management skills, resilience and a non-judgemental approach are essential, alongside a commitment to Catalyst’s values of kindness, commitment and integrity.

Location: Nankeville Court, Woking, with travel across Surrey)
Salary: £31,140.00 (Pro-rata)
Hours: 27.5 hours per week
Contract type: Fixed Term - 5 years

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach across Surrey providing a person centred and trauma informed approach to clients referred into the project.
• To work with clients in the community using a safe, risk assessed approach. Working collaboratively with other practitioners to best support the needs of the client.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• Work with clients to develop an action plan that best fits their current needs, identifying any barriers and be proactive in supporting them to achieve their goals.
• Undertake continuous assessments with all clients, monitoring their well-being and development through the use of, but not limited to, GAD7, PHQ9, impact reporting and individual case studies.
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with company and local authority procedures.
• Work closely with police and safeguarding teams to protect victims.

Case Management

• To record and maintain accurate and comprehensive client case notes on our database. Including ensuring all project monitoring material is completed within set timeframes and reported to management.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• To facilitate joint working with other support services to tackle any barriers, including Housing; Health; Social care; Domestic abuse; Drug and Alcohol and Criminal Justice.
• Advocate on behalf of clients to access services, housing, and support.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

 About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

The post is looking for someone who has:

• Experience supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage.
• Experience of assertive outreach, intensive engagement or working with people who may be reluctant to access support.
• A strong understanding of safeguarding, risk management and working with complex or high-risk situations.
• Knowledge of issues such as cuckooing, county lines, exploitation, trauma-informed practice and harm reduction.
• Excellent communication and interpersonal skills, with the ability to build trust and work in a non-judgemental way.
• The ability to work independently, manage competing priorities and make sound decisions in challenging environments.
• Resilience, empathy and strong problem-solving skills.
• Good IT and record-keeping skills.
• The ability to work flexibly across Surrey, with a full UK driving licence and access to a vehicle.
• A commitment to Catalyst’s values of kindness, commitment and integrity, and to equality, diversity and inclusion.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

SCHEME MANAGER

Are you looking for a varied, people-focused administration role?

Do you want to make a real difference to a resident community?

• Hours: Full time 
• Salary: Up to £35,000 depending on experience
• Location: Southwark 

We have an excellent opportunity for someone who enjoys a hands-on, people-focused role combining administration, customer care with community support.

The Trust Partnership provides management services to Almshouse charities, supporting residents and ensuring high-quality administration and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

About you:

• Experience in administration, customer service, estate/housing or property management
• Strong organisational and IT skills
• Confident communication skills with a professional approachable manner
• Able to work independently and manage a varied workload
• Calm, practical and resident-focused approach

About the role:

• Manage daily site operations and contractors
• Support resident wellbeing and maintain positive communication
• Ensure safety, security and high site standards
• Maintain records and support compliance and allocations

This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of administration, customer service, and supporting resident wellbeing. You will have excellent communication skills and the ability to prioritise workload and meet deadlines.

This role is subject to a DBS check.

If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Please see the job description and person specification for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

Closing date for applications: 2nd September 2026

Interview date: potentially w/c 17th August 

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.