It support jobs

This is a unique opportunity to support residents across Bexley to feel more connected, confident and empowered.

BVSC is looking for a Health and Wellbeing Volunteer Officer to work across two key programmes: Bexley Buddies and Digital Champions.

Through Bexley Buddies, you will support volunteer-led initiatives within GP practices that address non-medical needs, reduce social isolation and strengthen community wellbeing.

Through Digital Champions, you will recruit, train and support volunteers who help residents build digital confidence — particularly in using online health services and apps.

You will work closely with volunteers, GP surgeries, community organisations and residents to coordinate activities, build partnerships and ensure support is inclusive and impactful.

Key areas of work include:

Engaging: Working with residents, GP practices and partners to identify local health and digital support needs.

Developing: Recruiting, training and supporting volunteers to deliver safe and meaningful activities.

Coordinating: Organising borough-wide volunteer activity, peer support and training sessions.

Strengthening: Building partnerships that reduce health inequalities and improve digital access.

We are looking for someone organised, approachable and committed to equality and inclusion, with experience of supporting volunteers or delivering community-based programmes.

Don’t meet every single requirement?

At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway.

You may be just the right candidate.

The MCF has an exciting opportunity for a Grants Officer to join our fantastic Charity Grants team on a 12-month contract to cover for one of our Grants Officers going on maternity leave. 

This is an opportunity for the right candidate to gain strong experience working with charities, develop knowledge of the key themes and challenges facing the sector, develop their assessment skills including reading charity accounts, expand their network in the grant making sector, and contribute strategically to the Charity Grants team’s programmes looking into the future.

The role is responsible for delivering all aspects of MCF’s core and Provincial charity grant programmes.  You will deal with enquiries, conduct initial meetings with charities online, assess written applications, and prepare and present recommendations to decision‑making panels. The role will also include reviewing monitoring reports and may also involve undertaking charity visits across England and Wales, and to undertake additional duties as required.

Post: Charity Grants Officer

Location: Covent Garden, London. Work from home two days per week.

Hours: 34 hours per week (early finish on Fridays)

Contract: Full-time, 12-month maternity cover

Salary: Circa £31,525 - £34,306 (dependent upon experience)

Holiday: 25 days, plus additional 3 days to be taken between Christmas and New Year and bank holidays

Benefits: Excellent package including contributory pension, medical and dental plans (upon completion of probationary period), access to various health, wellness and retail benefits and continual professional development.

Reports to: Charity Grants Team Leader

Team: 2x Charity Grants Team Leader, 2x Charity Grants Officer

Closing Date: Applications will be considered on a rolling basis and the MCF may close applications early if a suitable candidate is found.

Main responsibilities

· Assess expressions of interest and applications received under the MCF’s core and Provincial programmes against charity grants criteria, MCF strategy and funding priorities and the societal need.

· Conduct financial assessments to identify any potential risk of financial or reputational damage to MCF.

· Present assessments and peer review other applications at grant panels.

· Prepare application summaries for committee meetings.

· Review grant monitoring reports, ensuring their progression is on track and in line with the applications.

· Deal with telephone, email and face-to face general enquiries from charities and freemasons.

· Build relationships between MCF and grant holders.

· Ensure all key information, correspondence and documentation are appropriately recorded in the Salesforce database.

The role

The MCF’s current funding priorities includes Early Years, children and young people with SEND, and children affected by domestic abuse. Ideally the successful candidate will have knowledge and experience of at least one of these areas.

The ideal applicant will already have experience within the third sector and have some knowledge and experience of grant-making either through a grant-making organisation or as a fundraiser applying for grants. They will have the ability to build and maintain positive relationships with a diverse range of stakeholders.

To be successful in this role it is essential to have strong report writing skills, excellent verbal and written communication skills, and the ability to complete analytical assessment. It is also desirable to have research skills, presentation skills and an understanding of charity finances and accounts.

Person specification

Essential

• A Levels (or equivalent) or qualified by experience

• Relevant experience within the third sector.

• Good knowledge of grant making

• Experience of one or more of the Charity Grants funding priorities

• Working knowledge of databases

• IT literate – Microsoft Office

• Analytical Skills

• Organisational Skills

• Report writing

• Accuracy and attention to detail

• Good communications skills

• Numerate

Desirable

• Degree level - or equivalent qualifications.

• Experience of grant-making within the third sector.

• Understanding of Freemasonry

• Experience of using Salesforce

• Presentation Skills

• Research Skills

• Familiarity with charity accounts

About the Masonic Charitable Foundation 

The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities. The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.

Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year.  Last year, the MCF awarded support totalling around £20 million.  Our support is funded from the donations of freemasons, their families and friends

How to apply

Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.

The Bumblebee Conservation Trust (the Trust) is looking for a part-time (0.7 FTE) Head of Outreach.

Our vision is for a world where bumblebees are thriving and valued by everyone.

This role will:

• Lead on the development and implementation of an Outreach Strategy that inspires people and organisations, including policy makers, to take action for bumblebees. (Aim 2 of the Trust’s strategy)
• Lead on behaviour change impact reporting, ensuring data collection methods and tools are fit for purpose, and staff and volunteers have the necessary training and support to confidently report on the impact of face-to-face outreach activities.
• Lead on project development activities and work with the fundraising team to generate income to fund the sustainable growth of the Trust’s outreach activities across the UK.

You will be an excellent communicator and problem solver with experience in managing change and leading and motivating staff and volunteers. You will have a proven track record in securing grant funding and building strong partnerships with third party organisations, as well as experience in monitoring and evaluating the impact of public engagement and volunteering activities, including social and wellbeing impacts and behaviour change.

Please refer to the job description and person specification for more details of the role.

This is a part-time post for 24 hours per week.  Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, home-based, or hybrid between the Trust’s office in Stirling and home-working.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.

The closing date is 5 p.m. 13 April 2026. Applications may close before the deadline, so please apply early to avoid disappointment.

The interview date is 28th April 2026.  Interviews will be held online.

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 19th March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.

Living Well Health and Wellbeing Coordinator Role:

Referrals and assessment

• Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager.  These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
• Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
• Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
• Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
• Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

Action planning and support provision

• Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
• Connect individuals to support services catered to their needs at both Age UK Merton and external partners
• Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
• Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
• Receive and respond to enquiries related to the programme by phone, in person and by e-mail
• Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.

General

• Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
• Engage in exporting personal monthly KPIs as required by the Living Well Manager
• Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
• Create two Case Studies quarterly, reflecting on successful outcomes for clients
• Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
• Understand the process for raising safeguarding concerns and the route of accountability
• Comply at all times with the policies and procedures of Age UK Merton 
• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
• Attend staff meetings, personal supervision and appraisal meetings
• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
• Act as a representative of the values, beliefs and principles of AUKM at all times
• Undertake any other duties that are requested and commensurate with the grade and remit of the post

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Homelessness is rising fast across Britain, and we are seeing unprecedented demand for our services. At this critical time, we are looking for a talented, experienced News and Media manager to help raise the public and political profile of homelessness, to shine a light on the human impact, and to show how Crisis is working to help people rebuild their lives and leave homelessness behind.

Location: London office based. Working from home is an option in line with Crisis’ Hybrid working policy (you will be required to work from the London office twice a week)

About the role

As News and Media Manager, you will lead a hard-working and experienced team of media experts to bring to life Crisis’ work, using print, digital and broadcast journalism to advocate for the solutions needed to tackle homelessness and inspire the public, businesses and politicians to join our mission to end homelessness for good. You will oversee the development and delivery of high-profile media and communications campaigns, including our annual Christmas appeal, and help to build our brand.

With homelessness at record levels there has never been a more critical time to join Crisis and ensure tackling homelessness is firmly on the news agenda.
About you

You will have significant experience of working in a challenging, fast-paced news and media environment to secure high-profile coverage. You will also have experience of leading and managing individuals or teams and motivating people to achieve objectives and overcome setbacks. The ability to navigate competing priorities and influence senior internal and external stakeholders is essential.

To be successful in this role, you will be able to demonstrate excellent knowledge and experience of working with the media to help secure policy change at a national government level, demonstrate ability to secure high profile consumer media to support income generation and have proven experience when it comes to handling reputational risk. You will also have exceptional news sense, with the ability to take a creative approach when seeking out new media opportunities.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• Full list of benefits available on website

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interviews will take place at Universal House, 88-94 Wentworth St, E1 7SA, on Monday 30th March and Wednesday 1st April

Interview process: Competency-based interview and interview task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Chief Executive Officer

This is a rare and exciting opportunity to take on the executive leadership of a highly respected and effective charity working within and around Cambridge.

Join a charity that aims to protect, enhance and celebrate the landscape, heritage and nature that make Cambridge a special place, for today and for generations to come.

Position: Chief Executive Officer

Location: Cambridge/Hybrid (1 day per week working from home)

Hours: Full-time, 37.5 hours per week (part-time or job share considered)

Salary: £65 - £75k dependent on skills and experience. 

Contract: Permanent

Benefits: 33 days annual holiday entitlement pro rata, includes allowance for Bank Holidays.  Pension contribution of up to 5% of gross pay. Flexible delivery of hours. Remote working options. Free on-site parking

Closing Date: 5pm on Monday 13 April.

The Role

This charity is a small but complex organisation. It owns greenspaces, nature reserves and historic properties that welcome thousands of visitors every year; it runs a busy outdoor education and events programme and delivers civic initiatives such as the Blue Plaque scheme for Cambridge; it is a driving force in the Cambridge Nature Network; it responds to hundreds of planning proposals that could have a harmful impact on Cambridge’s landscapes, nature or special character and runs major campaigns when needed. It combines hands-on land and property management with being a highly respected and effective voice influencing the sustainable development of Cambridge.

The CEO is responsible for ensuring that all green spaces and historic buildings in the charity’s care are protected and enhanced, and that the influence on the development of the greater Cambridge area is as strong as it can be. Balancing demands across all areas of the charity’s work is a major part of the role, informed by a strategy and strategic plan that guides prioritisation and focus in any given year. You will play a primary role in local advocacy, influence and the development of external partnerships and opportunities, and support the staff team in delivering the other areas. 

Main areas of responsibility include:

• Inspiring and Supportive Leadership
• Strategy Development and Delivery
• People and Organisation Development
• Finance and Governance
• Influence and Advocacy

About You

With sound finances and a small but effective staff team, we are looking for an inspirational and supportive leader who has the experience and knowledge required to help the charity flourish and rise to the opportunities and challenges of the coming years.

You will bring with you the following key skills and experience:

• Degree or equivalent higher professional qualification, in management or a subject relevant to the role.
• Experience managing a team at a senior level.
• Proven ability to lead and motivate a senior team.
• Excellent oral and written communication skills across multiple audiences.
• Proven ability to network, advocate and positively influence at a high level.
• Experience of collaborative and partnership working to achieve more impact.
• Good professional understanding or experience of managing either natural habitats or built heritage, or both. 
• Experience in strategy development and delivery, turning an ambitious vision into actionable plans.
• Experience of developing projects and project management, delivering practical outcomes to time and to budget.
• Experience in budgeting and financial management across multiple work areas.
• An understanding of town planning issues and the English development process, or willingness to learn.
• A good negotiator who can listen, influence, respond and follow up appropriately.
• High levels of self-awareness, emotional intelligence and empathy.
• Competency with a range of IT software and communications mechanisms.

Our ideal candidate will live within Cambridge or the surrounding region and have had senior management experience in a relevant organisation. If this sounds like you then apply today!

A full clean driving licence and proof of the right to work in the UK are required for this role.

When applying you will be asked to submit a CV and Cover Letter. Please note that we are unable to consider anyone for the role if they haven’t submitted both documents.

About the Organisation

The charity cares for the green setting of Cambridge and its most valuable landscapes and is working to enhance and connect them for nature and people. They inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture.

You may also have experience in roles such as CEO, Chief Exec, Managing Director, Head of Operations, Deputy CEO, Deputy Chief Exec, Chief Executive Officer, Department Head, Head of. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

The Development Manager plays a central part in enabling the Royal Court Theatre’s Development team to reach and grow ambitious fundraising targets for the charity’s mission.

The role will be responsible for a range of fundraising relationships and initiatives across a variety of sources, including high-level donors, corporate partners and trust & foundations (with scope to focus the role around the specialisms and interests of the appointee). This includes managing and stewarding key individual and corporate relationships, leading on applications, proposals and campaigns, and contributing to long-term fundraising targets and strategies.

The Development Manager will work closely with the Director of Development and wider Development Team (including as manager for team-members), as well as collaborating with other departments across the theatre.

The successful candidate will have:

• Experience successfully planning and writing proposals and/or pitches for funding across a range of contexts and funders/partners.
• Experience managing relationships with key stakeholders including high level individual and/or corporate partners.
• Excellent communication and presentation skills (both written and verbal).
• Excellent organisational and management skills to handle a busy workload, tight deadlines and conflicting priorities.

Further details of the role can be found in the Job Description below. If you are interested in this role, please complete an application form. Please address how you meet the criteria set out above within your application.

To note, your personal statement can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides). Should there be a more accessible form for your application to be received, please contact the recruitment team (email on our careers page).
 

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

Mortlake Community Association is looking for an experienced Interim Director to join a vibrant and inclusive local charity in London Borough of Richmond upon Thames. The main purpose of the role is to maintain our growing profile as a community hub and support our range of varied activities. Experience of working with service users and volunteers in a local community setting is essential. The post is offered on a fixed term 9 month contract, starting in May 2026 to align with our Director’s maternity leave.

• Fixed term contract 

• £40k (Pro-rata) plus pension 

• 25 hours pw - Hours are flexible but we will require this post to be on site at least 3 days per week. 

The Interim Director is responsible for the effective day-to-day management of the charity and Mortlake Hall, including staff leadership and supervision, financial management, fundraising, partnership working, building management, and monitoring and evaluation. The role requires strong leadership and relationship-building skills to ensure MCA remains at the heart of community life in Mortlake; recognised as a model of good practice within the London Borough of Richmond upon Thames. 

Key Accountabilities: 

• Work with the Board of Trustees to implement the vision and strategic direction of MCA. 

• Take overall responsibility for the operational management and day-to-day financial management of the charity and Mortlake Hall. 

• Work closely with current Director of MCA in run-up to maternity leave and maintaining contact, especially during the statutory Keep In Touch days (KIT). 

• Maintain relationship with existing funders for the charity and ensure timely, accurate reporting. 

• Oversee building and facilities management, working closely with the Building & Facilities Subcommittee. 

• Ensure that the local community is engaged with the work of MCA through ongoing consultation, discussion and community planning activities/events. 

• Respond proactively to changes in the voluntary, statutory and wider sectors to ensure the charity’s sustainability while maintaining its identity and independence. 

Essential experience: 

• Senior leadership or management experience within a charity, voluntary, community or not-for-profit organisation. 

• Experience working with, reporting to, or supporting a Board of Trustees or equivalent governance body. 

• Proven experience of managing and supporting staff and volunteers. 

• Demonstrable experience of securing funding, including writing successful funding bids and managing funder relationships. 

• Experience of budget management and financial oversight, working closely with a Treasurer or finance lead. 

• Experience of overseeing projects or programmes, including monitoring, evaluation and reporting. 

• Experience of managing buildings, facilities or community assets (or the ability to develop this quickly). 

Desirable experience: 

• Experience leading a community centre or multi-use community facility. 

• Experience of partnership working with local authorities, statutory bodies and community organisations. 

• Experience of organisational development. 

• Knowledge of Mortlake community and/ or the voluntary sector within the London Borough of Richmond upon Thames. 

Mortlake Community Association is committed to building a diverse and inclusive organisation that reflects the community we serve. We welcome applications from people of all backgrounds and encourage applications from individuals who are underrepresented in the voluntary and community sector. 

Deadline: Tuesday 31 March 2026 

Interviews: 10 and/or 13 April 2026 (in person at Mortlake) 

As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.

Location: HMP Ashfield
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ashfield. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programmes at HMP Ashfield, maximising opportunities for people in prison to learn. This role also includes providing daily assistance in the running of the prison library and of library outreach including facilitation of activity groups.

Ideally you will have some experience working within a prison environment, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. You will have a love for reading and be able to help inspire others (including those who find reading difficult) to enjoy all of the benefits of reading for pleasure.

The role is prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

?Interviews are planned for 9th April 2026

REF-226 987

Benefits

• Flexible working arrangements around 10am-4pm core hours
• 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
• Strong commitment to professional development with a dedicated training budget
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.

Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.

The role

As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support.  You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.

You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live. 

What we're looking for

We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.

You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.

Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.

• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards

• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.

• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.

• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.

• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.

• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.

• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:

o Attending training opportunities.

o Reading monthly subscriptions, relevant publications and Citizens Advice Updates.

• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.

• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.

• Promote the aims, policies, and membership requirements of the Citizens Advice service.

• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.

• Be a positive ambassador for Citizens Advice Liverpool.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.