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Location: Hybrid / Community based in and around Central England
Hours: 35 hours per week, Monday to Friday
Salary: £42,000 - £47,000 per year

This is a pivotal leadership role, driving the transformation of our Partnership Services. As one of three Partnership Services Leads, you will be on the department senior management team and will work together with the Head of Partnership Services to co-shape the strategy, performance indicators, and budget of the department. You will hold accountability for implementing the strategy and will have accountability of the budget relating to your area.

You will lead a team of Partnership Advisors through a significant change programme and help transform how we support recipients with their hearing loss. You will ensure that the service responds to the whole person and their changing hearing journey, not simply the maintenance of the dog partnership.

You will combine strong people leadership with service improvement, change leadership, performance management and data-informed decision-making. You will translate the Partnership Services strategy into clear day-to-day expectations and professional standards, build capability within the team, and ensure recipients receive a consistent, proactive and person-centred service.

This is not a technical dog-training role. Specialist expertise will be available from colleagues across Dog Training, Healthcare, Support Pathways and other specialist teams. Your role is to bring the right expertise together around the recipient and make sure it results in better experience and outcomes.

Key Responsibilities

• Person-centric service delivery
• Performance, quality and standards
• Change and transformation
• Contribute Person-centric service delivery
• People leadership and culture
• Performance, quality and standards
• Change and transformation
• Cross-departmental working
• Risk, safeguarding and resources

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, please visit our website via the ‘apply’ button.

Closing date: 23rd November 2026

National charity, Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).