Operations jobs

Do a job that is amazing! 

We are looking for people with great energy and motivation to join our Short Breaks service which offers a chance for young people with an additional support needs or disability to have fun and take a break from daily routines, and helps families to enjoy quality time, local activities, and connections with others.

Our holiday and weekend activities give parents and carers a break while providing participants with a safe, welcoming space to have fun and receive the care they need. Our coordinators plan, arrange and deliver a programme of activities shaped around the needs of the young people, making the most of local opportunities, from heritage sites and outdoor adventures, to sports, arts and crafts, cooking, and team challenges. These sessions help children build friendships, grow in confidence, and express themselves in a fun, supportive space.

Family day activities bring families together to create special memories and enjoy time with others who share similar experiences. Coordinators develop and facilitate activity days which involve the whole family and provide opportunities to build friendships and connections with others. Activities take place at outdoor centres, local heritage sites and museums, as well as organised beach days and community centre-based workshops and activities.

Applicants should have relevant experience of working or volunteering with children and young people in education, health or social care, and have exceptional organisational and communication skills. 

Full and part-time positions available, and coordinators are required to work most Saturdays.  In school holiday periods, more activities take place on weekdays (instead of Saturdays), so flexibility is needed. Activities are delivered across Kent, so some travel is required.

It’s essential that applicants have their own car and preferably willing to drive a minibus (full training provided). Immediate start available.

Apply today.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. Therefore, the role is key at both the strategic and operational levels, including finance & planning, operations, HR and IT. 

Main responsibilities

Board representation and liaison

• Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points
• Attend People and other Committee meetings as required 
• Attend board meetings and produce board papers where required
• Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. 

Ensure appropriate financial governance framework is in place

• Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time 
• Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary 
• Ensure timely, accurate and insightful monthly management reporting is produced for the organisation 
• Provide updates on Bond’s finances to SMT and staff as required, at least quarterly 
• Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants 
• Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off 
• Maintain Bond’s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees 

Provide organisational leadership on Finance, Operations and HR 

• Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed.
• Represent functional areas within the Senior Management Team
• Actively engage with staff reps and wider staff team to build organisational understanding of Bond’s finances and HR policies 
• Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery 
• Provide support to teams across Bond, and the finance manager, in grant management and reporting
• Provide authorisation for payments as appropriate to the scheme of delegation 
• Demonstrate a commitment to anti-racism, diversity, equity and inclusion

Lead Bond’s planning and budgeting process 

• Own Bond’s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond 
• Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy 
• Work with SMT to ensure that teams are able to demonstrate and quantify their impact
• Provide support to project managers in developing and managing budgets
• Meet regularly with budget holders to review management accounts for their areas of responsibility
• Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed

Legal and risk management

• Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board 
• Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board
• Organisational lead on data protection 
• Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed 

Day-to- day finance tasks 

• Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: 
• Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants 
• Review and sign off bank reconciliations and journals raised by the Finance Manager 
• Overhead allocations to grants 
• Donor financial reporting production and review 

Person Specification

Required 

• Qualified accountant (CIMA, ACA, ACCA or equivalent)
• Senior management experience, including leadership of multi-function teams and liaison with Trustees 
• Strong understanding of charity accounting, including restricted grant management 
• Experience of managing HR professionals or experience of a wide range of HR matters 
• Demonstrable commitment to anti-racism, diversity, equity and inclusion 
• Enjoy holding both strategic view and hands-on operational tasks 

Desirable 

• Experience of setting measures to track impact as well as broader organisational KPIs 
• Salesforce experience (Certinia finance a bonus) 

Benefits

Bond offers a competitive salary and benefits package including: 

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

How to Apply

To apply submit your CV and cover letter by 18th May 2026

In the cover letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

Data Administrator

About the Job

Return Fundraising was founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships.

Return Fundraising is seeking a detail-oriented Data Administrator to support the delivery of campaign data across multiple systems and platforms.

Working closely with the Data Manager, you will assist with preparing campaign data, producing reports, and ensuring data is processed accurately and securely. This role involves structured, process-driven work with high volumes of data, where consistency and attention to detail are essential.

This position would suit someone with experience in a data, operations, or administrative role who is looking to further develop their skills. You should be confident working with data, comfortable following established processes, and able to work methodically in a fast-paced environment.

We are looking for someone organised, reliable, and proactive, who can contribute to the smooth day-to-day running of data operations that underpin our fundraising campaigns.

Main Responsibilities

Data Processing

• Prepare client data exports and reports
• Maintain campaign databases and reporting structures
• Download and apply client suppression files accurately
• Support management of the fundraising ticketing system
• Produce End of Activity (EOA) reports and exports
• Ensure secure and timely transfer of client data files

Campaign Set Ups

• Cleanse and prepare client data for campaign use
• Prepare files for TPS and validation matching
• Segment and format data for internal systems
• Support campaign setup in dialler and scripting platforms

Fulfilment

• Create and maintain mail merge templates aligned with client letterheads, ensuring accuracy and brand consistency
• Execute fulfilment processes
• Manage secure transfer of campaign letters to fulfilment providers
• Liaise with fulfilment providers regarding timelines and stock requirements

Essential

• At least 1 year experience in a similar Data Processing Role
  • Newly graduated Data professionals will be taken into consideration
• Experience of Excel and/or Google Sheets
• Outstanding organisation & attention to detail
• Work effectively under pressure and deal with conflicting priorities
• The ability to troubleshoot technical issues
• Ability to be flexible; respond positively to change
• Clear and efficient communicator
• Exceptional team-player
• Self starter who takes responsibility for their own work and actions.

Desirable

Experience handling data in a professional environment

• Familiarity with data segmentation and reporting
• Basic SQL knowledge or willingness to learn
• Interest in fundraising, marketing, or data operations
• Awareness of GDPR or data handling best practice

Offer

• Annual salary of £30000 - £32,000
• Full time permanent contract of 37.5 hours per week Monday to Friday,
• Hybrid working with flexible home and office arrangements
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
• Company-provided laptop and home office equipment
• Pension contribution of 3%
• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
• The opportunity to contribute to meaningful fundraising campaigns supporting leading UK charities

Islamia Girls’ School is a successful, independent secondary school in Brent, North West London. Rated “Good” by Ofsted, the school is rooted in a strong Islamic ethos and academic excellence. Our vision is to nurture well-rounded individuals through high standards, strong morals, and personal growth. With a warm, welcoming atmosphere and dedicated staff, we are proud to be a place many call a home away from home.

We are seeking an organised, professional, and committed School Receptionist to support the efficient day-to-day operations of the front office. This is a key role at the heart of school life, acting as the first point of contact for students, staff, parents, and visitors. The successful candidate will ensure high standards of administrative support, uphold confidentiality, and maintain a positive and welcoming environment for all stakeholders.

You will work closely under the supervision of the Deputy School Business Manager while also being expected to take initiative, prioritise tasks independently, and contribute proactively to the smooth running of the school.

Key Responsibilities

• Provide high-quality administrative and secretarial support to ensure the smooth functioning of the school office.
• Manage the school reception desk and telephone/email correspondence.
• Maintain accurate records, databases, and confidential files.
• Support the organisation of meetings, school events, and communications.
• Liaise professionally with staff, students, parents, and external agencies.
• Uphold strict confidentiality and contribute to safeguarding practices at all times.

Context

London’s Air Ambulance Charity has a small team of pilots who are dedicated to maintaining high standards of aviation in order to deliver our helicopter emergency medical service (HEMS) to the people of London. We have recently changed our fleet to the EC135 T3H; modernising our multi-pilot aviation environment.

Day to day, we work closely with the charity’s teams including the medical, fire and support staff. All are prepared and rehearsed in their roles and strive to provide the best service possible.

We also liaise outside London’s Air Ambulance Charity, within the wider air ambulance network and other emergency service communities to ensure safe, efficient operations in line with industry best practice.

Our flights are short and mostly within the busy airspace of London to land and deliver clinical teams to scene with safety as our top priority. Where situations allow, once landed and shut down, pilots help clinical crews with logistics and also act as ambassadors for the charity, liaising with the public. 

About the role

We are looking to appoint an experienced HEMS Captain. As a London’s Air Ambulance Charity Captain, you’ll be responsible for ensuring that flights are operated safely and in accordance with the Operations Manual. You’ll be used to establishing a strong team environment which will ensure the team is ready to respond swiftly.

You’ll be dedicated to maintaining high standards of aviation, striving for continuous improvement and actively working towards standards of excellence.

Please note that the successful post-holder will be subject to a Basic Disclosure and Barring Service (DBS) check which will disclose unspent convictions or adult cautions. The successful post-holder will also be subject to obtaining security clearance at RAF Northolt.

About the person

You’ll have experience in HEMS, or an equivalent service, and are able to work within a multi disciplinary team with high levels of accountability in sometimes difficult and challenging conditions.

The ideal candidate will work well in a team and demonstrate the ability to learn and improve, participating in regular personal and professional development while demonstrating an active interest in the overall activities of London’s Air Ambulance Charity. 

Clinks 

Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives. 

Job purpose 

Our Business Administrator will join the business team to underpin the operational running of our organisation and provide general administrative support. The team manages Clinks’ financial, governance, income generation, HR, IT, GDPR areas and adhoc other requirements for charity and company regulators. The postholder would be given the opportunity to contribute their skillset to the key components of the business functions and support a busy team with accuracy and efficiency in all areas. 

The postholder will be expected to manage a varied workload with minimal supervision, taking responsibility for prioritising tasks and meeting deadlines. They should be proactive in identifying what needs to be done, using their initiative to progress work, while seeking input from colleagues where appropriate. 

Reports to: Finance & Business Support Lead 

Duties and key responsibilities 

Finance

Provide general support to the Finance & Business Support Lead relating to finance administration and filing of documents. 

Be responsible for our jobs board income and expenditure records for reconciliation and respond to general queries. 

Support the management of our fixed assets equipment lists. 

Governance 

Provide support to the Funding and Governance Manager in preparation for all of Clinks committees and sub-committees including diary support. 

Provide additional admin support for large governance projects including preparation of our annual AGM, annual report and Trustee recruitment. 

HR  

To support the Finance and Business Support Lead with recruitment administration, support the creation of job descriptions, job advertisements, managing applications and structuring interviews. 

Support the creation of the induction process and welcoming new staff. 

Responsibility for production of our staff organisation chart and staff/trustee mapping. Supporting staff meeting days and venue hire, catering and agenda preparation. 

General 

Responsibility for oversight of mailbox administration. 

Support with individual project-based work including research topics for funding. 

General note-taking for adhoc meetings. 

Skills & Attributes 

Accurate data inputting skills and good attention to detail 

Well organised and systematic way of working 

Ability to multi-task, work under pressure and be flexible 

A collaborative approach to working with colleagues in a remote setting 

Maintain effective record keeping systems 

Ability to work both independently and as part of a team 

IT skills at a level that supports a professional standard for email, internet and database management. 

Efficient time management skills and be able to meet deadlines 

Have good attention to detail and excellent communication skills 

Excellent understanding of confidentiality. 

General responsibilities 

Represent and be an ambassador for Clinks 

Work to support the mission, ethos and values of Clinks 

Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position 

Support and promote diversity and equality of opportunity in the workplace 

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require. 

Head of Public Affairs

Over the past 2 years, GuildHE has been transforming into the voice for distinctive higher education providers, building our brand on the principle that diversity is necessary for a healthy and vibrant higher education sector.  We have a new look, a renewed energy, and a bold vision for the future of distinctive institutions. Now, we need the final piece of the puzzle: our first-ever Head of Public Affairs. 

This is a landmark appointment for us. As a newly-created role following our recent rebranding, you’ll be building our external presence, taking our fresh identity and the work we’ve undertaken so far to the next level as we seek to double-down on our high-impact advocacy and engagement work.

As our inaugural Head of Public Affairs, you will have a unique mandate to shape the way GuildHE interacts with the world, where you can:

• Own the Narrative: Take our new brand and shape the 'GuildHE voice' across Westminster, the media, and the wider HE sector.

• Build the Blueprint: You will have the autonomy to design our engagement frameworks from scratch—working with the Director of Policy and Strategy to decide how we influence policy and how we best champion the value of specialist education.

• Create a Legacy: Because this is a brand-new headcount, every success will be yours to claim. You are here to build a function that will help define our influence for the next decade.

Who we’re looking for

We’re looking for someone who will champion diversity in higher education. From world-leading arts and agricultural institutions to large and distinctive HE providers who serve their students, industries and communities in innovative ways, you will find the common threads that bind our members and weave them into a compelling national story. You aren’t just representing institutions; you’re representing a vision of a more varied, vibrant educational landscape.

We’re looking for pioneers, who are energised by the phrase, “we haven’t done that before.” We’ve done the work on our look and feel—now we need you to provide the megaphone. If you’re a strategist who loves the 'start-up' energy of building and expanding functions within a respected, established body, we want to hear from you.

This this is the right job for you?  Please send a cover letter explaining that to us (max 2 pgs) and a CV by the deadline.

Application closing date: May 22

Interviews: June 3-4

Transactional Accounting Manager  
Salary: £35,437 per annum
Contract: Permanent
Work Pattern: 37.5 hours per week, Monday to Friday. Compressed working considered.
Location: Based at WWT Slimbridge, with an option for hybrid working (with the requirement to spend 2-3 days a week on site) + some travel to WWT sites. 

About The Role 

Do you have a strong focus on improving processes? Do you thrive on developing systems and people? 

WWT is seeking an experienced manager to lead, coach and support the transactional accounting team. This role is key to shaping Accounts Payable and Receivable operations as WWT moves its financial systems to the cloud.  The role will partner with managers across WWT to understand and comply with financial procedures as well as deliver KPI dashboards. 

This role will also ensure: 

• the accurate weekly recording of income from tills; 
• gift aid is claimed each month; 
• accurate reconciliations; 
• tight controls; 
• and a smooth month‑end. 

This role supports WWT's Thrive ambition – to become a more thriving, sustainable and effective organisation as we enhance our financial processes and controls across WWT. 

About You 

You will be an experienced accounting professional with strong system and technical skills.You will be AAT qualified or qualified by experience. 

You will need: 

• excellent organisational skills with the ability to manage multiple tasks and deadlines, holding yourself and others to agreed timetables; 
• experience with AP automation and P2P systems; 
• the ability to train and coach colleagues both within Finance and across WWT. 

About Us 

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. 

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. 

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? 

Why you’ll love working at WWT 

• Wake up every day knowing your work is helping to restore wetlands, and our world 
• Be surrounded and inspired by our team of passionate, dedicated people 
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want 
• Free entry to all our wetland centres, including your family 
• Free car parking and secure bike storage areas 
• Colleague discount on shopping and memberships 
• Cycle to work scheme 
• Contributory pension scheme 
• Life Assurance of three times your salary, for peace of mind for your loved ones 
• Independent personal, workplace and financial advice from our Employee Assistance Programme 

Additional Information: 

This is a full time position working 37.5 hours Monday to Friday. For this role we can offer the opportunity for hybrid and compressed working (with a minimum of 2 - 3 days a week in the office). We will also consider offering this role part time working a minimum of 30 hours a week.

The role is based at Slimbridge with some travel to WWT sites. 

Closing Date: Tuesday 5th May 2026 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

In this position, you will be responsible for supporting the church’s communications, digital presence, and media output. This includes creating engaging content, managing key communication channels, and producing resources that support the ministry and events of the church. This is a varied and creative role, combining planning, design, and delivery, and is well suited to someone who enjoys working both independently and collaboratively. You will help ensure clear, consistent, and engaging communication across the church, contributing to our goal of building a welcoming and supportive community that aims to follow where God may be calling us in all that we do.

St Mary’s Church is a vibrant, charismatic and inclusive church located in Marylebone, W1. As the Communications & Media Co-ordinator, you will play an important role in the life of the church.

A fantastic opportunity has arisen to join our External Affairs and Engagement team as Internal Communications Manager.

As our Internal Communications Manager, you’ll lead the creation and delivery of engaging, inspiring and high quality communications that connect colleagues across our national network of hostels and teams. Working within External Affairs and Engagement, you’ll play a key role in supporting YHA through a period of organisational change, helping colleagues understand our priorities, celebrate our impact, and stay connected as we head towards YHA’s centenary and beyond. You’ll design and deliver internal communication resources including digital tools, meeting and events to ensure all staff are engage in and enthused about YHA’s work and impact.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our website for more information.

What will you be doing as Internal Communications Manager?

• Develop and deliver an internal communications strategy to support transformation and business priorities, reviewing current tools and systems

• Identify and implement new modern digital solutions for internal communications

• Creating engaging, clear and timely communications that connect and inspire staff across YHA’s network

• Managing YHA’s internal communications channels to ensure consistency, accuracy and impact

• Planning and hosting internal engagement activities such as briefings, webinars and Ask‑the‑Exec sessions

• Producing high‑quality internal content including newsletters, briefings, presentations and articles

• Working closely with senior leaders and colleagues across the organisation to gather stories, share updates and celebrate impact

• Supporting staff understanding, engagement and confidence during periods of organisational change, with travel across the network as required

What Skills and Experience do you need to be an Internal Communications Manager?

• Experience implementing and managing modern digital internal communications systems within complex or national organisations

• Proven experience leading and delivering internal communications strategies

• Expert confidence using Microsoft tools such as Teams, Viva Engage and SharePoint to drive engagement

• Demonstrated success managing internal communications through periods of organisational change

• Excellent written and verbal communication skills, with the ability to adapt tone for different audiences and situations

• Confident facilitator and event coordinator, comfortable chairing meetings and presenting to senior audiences

• Strong project management skills, able to balance competing priorities and deliver to deadlines

• Approachable, trusted and well‑organised, with the ability to build positive relationships across all levels of the organisation

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Ace of Clubs is at an exciting stage of growth, with increasing impact across our services. To continue delivering high-quality support to people experiencing homelessness—while ensuring long-term financial sustainability—we are seeking a dedicated Funding and Finance Co-ordinator.

This is a pivotal role, supporting the co-ordination and administration of our income, fundraising activity, financial management, cost efficiency, impact data, and funding reporting. You will contribute directly to the organisation’s sustainability, growth, and financial accountability, working closely with our Volunteer Treasurer and the Director - who provides strategic oversight whilst remaining actively involved in the day-to-day operations. 

You will help co-ordinate and develop a range of income streams and funding projects, including individual giving, community fundraising, events, corporate partnerships, and trusts and foundations. The role also involves supporting new fundraising opportunities, monitoring impact and fundraising data, stewarding donors through engagement and communications, and assisting with funding applications and reporting.

Alongside this, you will play a key role in the day-to-day financial administration of the charity. This includes tracking income across multiple platforms, monitoring expenditure, and producing reports to support forecasting and strategic planning.

You will also support the administration and review of core organisational contracts, such as utilities, insurance, IT, and HR, helping to ensure value for money and operational efficiency.

Working collaboratively with colleagues and partners, you will help gather and present impact data across our services, tailoring this for both internal use and external stakeholders.

This is a varied and rewarding role, suited to a highly organised administrator with strong Microsoft Office skills (particularly Excel), excellent written and numerical ability, and a keen eye for detail. You should be comfortable working with data and finances, whilst also engaging confidently with a wide range of people—including donors, partners, volunteers, and guests. An understanding of, and empathy with, the homelessness sector is essential.

Bring your CRM, customer journey and membership experience into an environment where you can build processes and journeys from the ground up, delivering measurable results within impactful environments that drive real social impact.

We are looking for a hands-on operator to build the engine behind how a group of membership-based incubations grow, engage and thrive. This role is employed by Purposeful Ventures and will work across two of our incubated organisations – The Baby Bank Alliance and Open Education AI (OEAI), where you will design and build their CRM, marketing, onboarding and membership engagement infrastructure.

This is a standalone role where you will be the person researching, selecting, configuring and running the systems, giving you the opportunity to really get stuck in with shaping growth infrastructure.

If you have built CRM or growth infrastructure in a commercial setting and are looking to apply that skillset to organisations achieving real social impact, this is an opportunity to own the entire membership and engagement process end-to-end – and to see the difference that it makes.

This role is about combining sharp systems thinking with practical implementation — designing the strategy and then rolling up your sleeves to make it work. You will also have:

• Real ownership — You will design and run the entire system.
• Visible impact — Your work directly influences growth and sustainability.
• Intellectual challenge — Multiple organisations, evolving needs, real complexity.
• Purpose-driven work — Apply your skills to organisations that exist for public benefit.
• Room to grow — As the organisations scale, the role could evolve with them

The Baby Bank Alliance

The Baby Bank Alliance is a membership organisation which supports and advocates for UK baby banks, to ensure babies and children have the essentials they need to thrive. We are run by and for baby banks themselves, and founded by Save the Children, Purposeful Ventures, Baby Bank Network Bristol, and Little Village.

Open Education AI

Open Education AI is a sector-led data transformation initiative that provides the education sector with an off-the-shelf route to usable data and AI Insight capability. We are a membership organisation and we work with the sector to enable all school groups to take control of and leverage their data to inform strategic action.

Responsibilities and duties

CRM selection, setup and ownership

• Research, evaluate and procure a CRM system which is best suited to membership organisations
• Lead on the implementation and configuration of the procured CRM system
• Design all the data structures, tagging, pipelines and reporting within the CRM system and ensure that these are best designed to serve the incubations
• Ensure that all data practices are robust and GDPR compliant
• Maintain and continuously improve the CRM system, and act as the internal CRM owner

Membership onboarding and member value (OEAI)

• Map and redesign the full member journey from awareness → sign-up → onboarding → engagement → renewal
• Create clear and straightforward processes that improve member experience
• Lead membership engagement activities, including the utilisation of our community on Circle
• Create campaigns that encourage members to use the features that matter the most and which will give them maximum value
• Play a significant role in shaping the roadmap based on real customer insights
• Be the overall membership engagement owner

Community growth and communications (OEAI)

• Source and implement appropriate tools to underpin and enhance this infrastructure, for example, Zoom, sales demo tools, email platforms and automation software
• Ensure system integration across CRM, website, events, communications and finance to enable a seamless experience
• Improve on the capturing, tracking and reporting of sales leads
• Ensure the operational backbone is strong enough to support growth

Membership operations

• Run and maintain the membership database, ensuring high data quality
• Improve internal processes for tracking and reporting membership engagement
• Develop clear dashboards and insights for our leadership and board
• Design practical systems for member support and communication

The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.

Who we are looking for

We are looking for someone with experience in CRM systems, marketing operations, revenue and growth, commercial operations or startup operations, with experience in building systems and processes from scratch. This role would suit someone seeking a role – or continuing their career – in a not-for-profit environment where you will apply your skills to enhance purpose-driven organisations, take full ownership of systems and processes and build something meaningful from the ground up.

You will have had previous exposure to selecting, implementing and driving use and functionality of a CRM system (such as Hubspot or Salesforce) and building customer journeys and lifecycle automation. You understand the importance of healthy data and reporting and can work independently to build and maintain impactful systems and processes.

We are also looking for someone who is hands-on, methodical and process-driven, with the ability to see the entire customer journey from commercial and user perspectives. You will be motivated by working at pace and to ultimately build a strong foundation for Purposeful’s incubations.

Key requirements

Essential:

• Passionate about creating a fairer society where all young people thrive.
• Demonstrable track record of taking ownership of commitments and working hard to succeed.
• Experience of selecting and implementing CRM systems such as Hubspot, Salesforce etc.
• Ability to understand client needs and translate them into effective technical system solutions.
• Demonstrable experience of building customer journeys and lifecycle automation.
• In-depth understanding of segmentation, reporting and data hygiene.
• Experience of integrating tools across a sales and marketing stack, and continuously enhancing these.
• Demonstrable success in leading membership engagement activities, and creating campaigns which highlight impact.
• A systems thinker with the ability to see the whole journey.
• A practical execution-focused individual with the ability to get things done.
• Ability to work independently.
• Right to work in the UK.

Desirable:

• Experience within membership organisations, charities or subscription models.
• Familiarity with GDPR requirements, with experience of building GDPR compliant systems and processes.
• Experience of improving retention and renewal processes.

We're looking for a Technology Support Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you

About the role

As our IT Administrator you’ll be part of our Technology Team and will provide administrative support for our technology service desk team. 

You’ll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times

What you’ll do

• Issue IT equipment for new starters and managing returned equipment for leavers

• Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk 

• Basic IT support using the knowledge base to guide users to resolve their own issues. 

• Ensure that support issues are kept up to date and have sufficient detail

• Provide support for our video conferencing equipment and meeting rooms

What you’ll bring

• Previous experience of working in an  administration role, preferably as part of an IT team 

• A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries 

• Excellent organisational skills and the ability to prioritise your own work

• Experience in being part of a team implementing new solutions and improvements 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

The in person/office attendance expectation for this role will be a minimum of 4 days in the office per week. You will need to be in the office 5 days a week for the first month.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.