Relationship manager jobs

Play to the Crowd (incorporating Theatre Royal Winchester, Hat Fair and Playmakers) is looking for a Fundraising Manager. 

Hours/contract: Permanent, full time, 36 hours per week (job share or part-time hours will be considered for the right candidate)

Salary: £28,950 - £32,754 depending on length of service 

Base: Theatre Royal Winchester / Hybrid

We’re looking for a confident and enthusiastic fundraiser with a track record of delivering and leading major donor fundraising, membership schemes, corporate partnerships as well as securing significant funds from Trusts and Foundations.

The Fundraising Manager is responsible for implementing the charity’s fundraising strategy to increase our fundraised income to support all areas of our activity. This will be achieved by connecting donors and supporters to our mission to delight and unite communities through the power of live performance and participation.

The charity has ambitious plans for the future. We will continue to invest in the beautiful Theatre Royal Winchester. With the absence of Arts Council England National Portfolio funding, we will be transitioning to a new structure and funding model for future Hat Fair festivals. Through our engagement projects we will continue to have impact on our local community both in central Winchester and the wider district.

The Fundraising Manager role will be vital in:

• Helping to develop a sustainable fundraising model to secure future Hat Fair festivals

• Securing funding from Trusts and Foundations for community projects, core revenue to support our artistic and creative ambitions, and capital works

• Cultivating and securing large gifts from Major Donors

• Growing our membership base – our members are loyal and key advocates of the charity and audiences for our events

• Managing the relationships and developing our Corporate Partnerships 

How to Apply 

Application deadline: 10am Tue 17 February 2026 
Interviews: Wed 25 February 2026 

Interested? If you would like to find out more details about this role please visit our website where you can find the Job Description and Person Specification. Our website also contains our application form. Please note that we require fully completed application forms. We are unable to accept CVs. 

Keen on this role but seen something you’re not sure about? Don’t rule yourself out, get in touch to talk it through. For an informal discussion about the role, please get contact Kirstie Mathieson, Communications and Development Director (email available in the job pack) 

Play to the Crowd is an equal opportunities employer, welcoming applications from the widest possible diversity of backgrounds, cultures and experiences and is also open to job share proposals. 

Pembroke College Oxford is seeking a highly organised and analytical Development Operations Manager to play a central role in supporting the College’s Development and fundraising activities.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that combines historic quadrangles with award-winning new developments. The College has ambitious plans for the future and an active programme of alumni engagement, stewardship and fundraising to support its academic mission and long-term sustainability.

The Development Operations Manager is a pivotal role within the Development team. Working closely with the Development Director, the post-holder will be responsible for the operational foundations that underpin the College’s fundraising activity, including alumni database management, gift processing, prospect research, reporting, and insight generation. The role is essential to ensuring that the Development team works efficiently, accurately, and strategically, supported by high-quality data and robust processes.

The post-holder will manage the College’s alumni database (DARS), acting as a knowledgeable and trusted first point of contact for database queries, and will lead projects to improve data quality and compliance. They will also play a key role in analysing giving patterns and engagement trends, preparing reports for colleagues and committees, and supporting the identification and tracking of potential donors. In addition, the role includes dotted-line management responsibility for the Development Coordinator, with a particular focus on overseeing operational activity.

This post would suit someone who is confident working with complex data, highly numerate, and able to spot patterns and trends. The successful candidate will be an excellent communicator, able to work collaboratively within a small, interdependent team, while also exercising discretion and sound judgement when handling confidential information.

Benefits include membership of the University staff pension scheme, free lunches during working hours when the College kitchens are open, and a generous annual leave entitlement of 30 days, in addition to public holidays. Opportunities for training and professional development are also available.

Key responsibilities

The main duties to be carried out by the post-holder include:

Data and Database Management

• Manage the alumni database (‘DARS’) and ensure that data held on alumni is GDPR compliant, comprehensive, and up to date.
•  Oversee projects to maintain and improve the quality of the College’s alumni data and ensure engagement activities are accurately and effectively recorded.
•  Produce data exports for third-parties such as consultancies and mailing houses and ensure any data received is processed and imported accurately.
• Produce accurate data content for publications such as lists of stewardship group members and deceased alumni.
• Become a competent ‘super-user’ of the DARS database and act as first point of contact for the Pembroke Development team for any queries about the database, ensuring that the team is both confident in using it and consistently recording data in line with GDPR.
•  Actively engage with the central University team delivering the successor to DARS, ‘Halo’, to ensure it meets the College’s requirements, and lead on the migration to Halo at the appropriate time.

Prospect Research and Tracking

• Undertake prospect research to identify potential major donors among the College’s alumni and supporter base.
• Oversee research into alumni in particular regions in advance of College trips.  
• Manage Pembroke’s prospect management processes, working with fundraisers and others to identify and assign new prospects within the team.
• Work with the Development Coordinator to prepare donor and prospect profiles ahead of events, trips, and meetings.

Insights, Trends and Segmentation

• Working closely with the Development Officer (Regular Giving and Legacies), proactively and creatively analyse patterns of giving to enable the team to target and segment Regular Giving appeals more effectively.
• Conduct research into wider sector giving trends, and provide recommendations for better engagement.
• Prepare regular reports on donor and engagement activities for the team and wider College, including the Development Committee and Campaign Board.

Gift Processing

• Ensure all changes to Direct Debits including cancellations and amendments are actioned in the agreed timescales. Communicate with donors in respect to these changes.
•  Liaise regularly with the PCFNA (Pembroke’s 501(c)(3)) to ensure donations made through it are accurate.
• Record all donations including cheques/PCFNA/one-off bank payments as pledges on DARS.
• Identify missed pledge payments or recurring gifts.  
• Support the Finance Business Partner in all Gift Aid administration including Gift Aid compliance, securing outstanding Gift Aid declarations and updating old Gift Aid declarations and review of non-eligible declarations.
•  Liaise closely with the finance team to ensure donations are accurately classified and reported
•  Ensure that gift agreements and associated commitments (e.g. Gift Aid, pledges, payment schedules) are recorded accurately and actioned.
•  Research into historic donor funds, where necessary.

Gift Acceptance

•  Manage the gift acceptance process, ensuring that the College accepts gifts appropriately and in line with its Gift Acceptance Policy and Fundraising Policy.
•  Undertake all necessary research and due diligence on prospective donors, and liaise with the central University and third-party providers of due diligence services where required.
•  Oversee the gift acknowledgement process.

Management

•  Supervise (with a dotted line reporting relationship) the Development Coordinator, with particular responsibility for overseeing their work in the Operations functional area.
• Be available for regular 1:1 meetings and as a point of contact for any queries, and support their line manager in making sure they receive all necessary training, induction and information to succeed in their role.

Other

• In common with all posts, ensure compliance with the College’s policies and procedures, statutory obligations, and best practice. 
• Be the principal liaison with the Gift Registry and DARS teams, and keep upto-date with changes/improvements to the system and how to utilise them.
• To undertake such other duties as may be reasonably required by the Development Director, which may include travel and occasional event attendance outside standard working hours.

For person specification, please see the Job Description attached.

To apply, please submit an up-to-date CV and a covering letter, together with details of two referees.

As part of an ambitious Business Development team, you’ll work closely with partners from the commercial, not-for-profit and government sectors to plan and implement activities that enable people to report crime without fear.

Reporting to the Head of Business Development, you will work collaboratively, whilst showing initiative and proactivity. Much of the work we do is cutting-edge for the sector and as such, we welcome creativity, curiosity and a solutions-based approach. 

The Account Manager position is very varied – liaising closely with Operations, MarComms and our Data teams and of course, at all times, overseeing and meeting partners, producing reports and writing evaluations. 

You'll find the job pack below, and you can apply via our careers page via the link.

Please note that you must submit both a CV and a covering letter to be considered for this role.

Please ensure that your application reflects your genuine voice and experiences that demonstrate your suitability for this role.

The Partnerships Manager will play a pivotal role in delivering the Multibank’s strategy. They will forge new relationships with donor/supplier businesses and develop existing relationships to maximum effect.

This role focuses on:

• Proven experience of managing and growing corporate partnerships, ideally within the charity sector
• A strong track record of managing  high-value partnerships and complex stakeholder relationships
• Excellent relationship-building and influencing skills, with the ability to engage senior business leaders
• Leadership experience, with the ability to motivate and support others
• A collaborative, strategic and commercially minded approach

You’ll bring:

• Proven experience of securing and growing corporate partnerships, ideally within the charity sector
• A strong track record of managing  high-value partnerships and complex stakeholder relationships
• Excellent relationship-building and influencing skills, with the ability to engage senior business leaders
• A collaborative, strategic and commercially minded approach

You will be skilled at:

• Negotiating and finalising supplier and donor partnerships
• Project management and event organisation including large scale events at high profile venues
• Working through partnerships, intermediaries and networks to achieve scale.

You will have a passion for tackling poverty, particularly child poverty, and a strong interest in fighting pollution.

This role can be based in Fife hub or from home or a hybrid of those and will involve visiting the individual Multibanks and our partners throughout the UK.

In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work.   Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.

Principal Job Duties of Role 

Income generation 

• Proactively develop income through supporter (DIY) events, providing support and attending events where invited/required. 

• Proactively recruit sports teams to fundraise through kit sponsorship scheme, sporting events and activities 

• Develop gaming fundraising activity. 

• Support DIY Fundraising events by providing support, resources, and attending when required/requested 

• Support Music & Arts Fundraising Programme of activity 

• Support the school’s fundraising programme throughout Northwest England. This will include working with schools, presenting and talking with teachers and pupils in classrooms and assemblies. 

• Support the development of income from Community Groups including (but not limited to) philanthropic groups such as Rotary, religious groups and social groups. 

Stewardship 

• Support the Charity Ambassador programme. Maintaining relationships with current Ambassadors, identifying potential new Ambassadors and supporting and developing their fundraising through effective motivation and stewardship. 

• Develop initiatives to engage Alder Hey trust staff in Charity activity, events and support 

• Manage community Gifts in Kind for patients, staff and families including donations of tickets and record on the Charity CRM system (Salesforce) 

Other Duties 

• Assist with other aspects of Community and wider Charity fundraising including the Charity events programme and various campaigns and projects where required. 

• Undertake other duties which may be designated from time to time by the Senior Management Team to achieve the Charity’s objectives, including representing the department on occasions, functions and events as required.

• To carry out the duties and responsibilities of the post at all times in compliance with the Charity’s policies and brand. 

• Cooperate in a professional manner with all organisational staff and maintain good relations with external bodies in order to promote the organisation’s image and gain increased support for its work.

• Cooperate with organisational staff in maintaining amicable inter-personal relations 

• The role may at times include lifting and manual handling

• This role is office based within the Hospital, requires regular evening and weekend working, and frequent travel throughout the North West 

L&W is growing our research team and looking for a Head of Research to lead innovative, impactful research and evaluation projects across our focus areas of employment and skills.

This role will expand our capacity to win and deliver evaluation and qualitative research, while strengthening our methodological capability. We’re open-minded about what that means—but we want people who can go beyond standard process evaluations and basic qualitative approaches. You might have experience mapping and evaluating complex system-level change, applying realist evaluation methods, or developing co-design and participatory research projects. You will have have applied these while working alongside the practitioners and policymakers who need these insights to make decisions.

You will join a team that is enthusiastic about learning and improving, and a peer group of experienced qualitative and quantitative research leaders who you will work alongside.

If you have research consultancy experience and want to join a purpose-driven organisation that delivers real impact locally and nationally, we’d love to hear from you. But you might come from a different professional background and still meet our criteria. 

Location: Hybrid working: 40-60% in an L&W office. Our offices for this role are currently in Leicester and London, but if you are based elsewhere, please contact us to talk about how the role could work for you.

Team:Research and Development

Salary:£45,650-£59,080 per annum (pro rata), dependent on experience and location

Duration:Permanent

Working hours:0.6 to 1 FTE, with flexible working supported (eg, condensed hours, flexible start and finish times

Main Purpose

The Head of Research: Evaluation and Qualitative Methods is a new post for L&W – as we seek to deepen our capability and expand our capacity.

The post-holder will direct research projects across all of our areas of work, providing specific leadership and expertise in programme and system-level evaluations, and projects mobilising innovative or advanced qualitative methods (such as system mapping, co-design methods, ethnographic methods, creative methods and/or theory-based/realist evaluation).

They will work with the Head of Research: Employment and Better Work to develop the wider qualitative and evaluative skills of the wider research team.

They will also play a key role in leading and writing responding to tenders and working with colleagues to develop pro-active research proposals that fill key evidence gaps and respond to the interests of our funders. They will be a good relationship manager – who can understand what commissioners are interested in, and shape projects to deliver meaningful insights that solve the problems practitioners and policymakers face across employment and skills.

Duties and Responsibilities

Leadership and management

• Line manage members of the R&D team
• Co-lead the qualitative methods group at L&W: supporting the wider research team to develop their skills. 

Income

• Write and contribute to reactive and proactive funding proposals across L&W’s areas of work, with a specific focus on process and theory-based evaluations, and proposals using advanced/innovative qualitative methods
• Build relationships with current and potential funders
• Identify and build relationships with research partners

Impact

• Ensure that all projects under their direction generate meaningful insights and recommendations that respond to the real-world concerns and challenges faced by practitioners and policymakers
• Communicate insights clearly and effectively to funders and other stakeholders

Delivery

• Act as Project Director for research and evaluation projects: liaising with funders; shaping research proposals and plans; supporting project managers; leading project meetings; ensuring project margins are delivered effectively; carrying out research directly where appropriate
• Work with External Affairs team to develop appropriate comms and influencing plans for projects under your direction
• Use your research skills and experience to support the wider development of the Learning and Work team

Person Specification 

Expericence 

Experience of delivering and directing high-quality programmes evaluation and policy-relevant research: shaping research plans, working with funders and delivering meaningful insights -Essential 

Experience of responding to research and evaluation tenders and writing proposals. -Essential 

Experience of managing, supporting and developing researchers and research managers -Essential 

Experience of carrying out research and evaluation in the areas of employment and skills -Desirable

Skills

Advanced qualitative evaluation and research skills, eg. One or more of theory-based evaluation, ethnographic methods, creative/art-based methods, co-design methods, system-level evaluation -Essential 

Effective and efficient relationship management -Essential 

Clear and direct written communication style -Essential 

Knowledge

Knowledge of, and commitment to, L&W’s charitable aims and purpose -Essential 

Demonstrable knowledge in the areas of employment and skills policy and practice -Desirable

Learning and Work Institute works across the UK. Our work in Wales is led by a Cardiff based team, but all staff are required to follow the guidance set out in our Welsh language scheme when working in Wales.

Trusts & Foundations Manager – David Shepherd Wildlife Foundation (DSWF)

 Hybrid | Full-time | 35 hours per week

We’re looking for an experienced Trusts & Foundations fundraiser to lead and grow our major grant income at the David Shepherd Wildlife FoundationDSWF).

In this senior role, you’ll develop and deliver a sustainable Trusts & Foundations strategy, securing significant multi-year funding to support our conservation, education and art programmes. Working closely with our Senior Management Team, you’ll build strong relationships with UK and international grant-makers and position DSWF as a strategic funding partner.

About you:
You’ll bring a strong track record of securing five-figure (or above) grants, excellent writing skills, and a genuine passion for conservation and the protection of endangered species.

Why join us?
• Make a direct impact on wildlife conservation
• Collaborative, mission-driven culture
• Hybrid working and generous annual leave

Apply now to help protect wildlife and build long-term funding for conservation.

Visit the careers page of our website for full details, job description and application pack. Deadline for applications Monday 16th February.

CRM Services Developer
 
Location: Home-based with regular travel to the Guildford office
Department: Operations
Salary: £28,467 to £31,640
Hours: 37.5
Contract Type: Permanent
 
There’s never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.
 
Cycling UK’s customer relationship management tool (CRM) is a key enabler in maximizing income, attracting and retaining key audiences and the delivery of successful programmes, ranging from commercial to behaviour change. The CRM Services team’s main goal is to be a successful business partner to the other Cycling UK functions.
 
As the CRM Services Developer you will support with maintaining and improving the day to day processes of Cycling UK's Microsoft Dynamics. Acting within a business partner capacity you will support other Cycling UK staff to provide day to day support and training, evolve and develop new solutions where Microsoft Dynamics plays a role
 
If you are enthusiastic about supporting communities and improving access to cycling, we want to hear from you!
 
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
 
This role is home based with expected travel to London and Guildford.
 
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.
 
REF-226 196

We’re looking for an experienced and motivated Operations Manager to play a vital role at the heart of our organisation. This is a hands-on post that combines oversight with day-to-day delivery across all core operational functions - including HR, governance, IT and data, finance administration, and internal systems.. Reporting to the Chief Executive  and working closely with the senior leadership team, you’ll ensure the smooth delivery of the systems and processes that enable our frontline work and support our future growth. The role involves both direct delivery and coordination - particularly through co-ordinating relationships with key external service providers in IT and HR. You’ll help ensure these partnerships are effective, responsive, and aligned with the organisation’s needs. This is an exciting opportunity for someone who thrives on problem-solving, values good systems, and wants to help build a resilient and well-run organisation from the inside out.

We are taking rolling applications so please apply as soon as possible. To apply, please complete our application form.  The completed form is the only information we will use in consideration of your application, so please ensure that you complete it fully, with particular attention to your personal statement detailing how you meet the required specifications for the role.

In-Memory & Legacy Manager

• Hours: Full-time, 37.5 hours per week (flexible working available)
• Location: Hybrid (2 days in our office in East Oxford, OX4 1RW)
• Salary: £37,001 - £43,500 per annum
• Closing date: 25th February 2026 at 12 noon
• Interview date: 4th March 2026 (in person)

Are you passionate about building meaningful relationships and creating lasting impact?

We’re looking for an In-Memory & Legacy Manager to join our Fundraising team at a pivotal time in our charity’s journey. This is a brand-new role within our Income Generation Directorate, designed to lead the delivery of our in-memory fundraising programme and support the implementation of our new legacy strategy. You’ll play a key role in shaping how we engage with supporters who give in memory of loved ones and those considering leaving a gift in their will.

What you’ll do:

• Develop and deliver our in-memory fundraising strategy, including events and campaigns.
• Champion exceptional supporter stewardship and create tailored supporter journeys.
• Support the rollout of our legacy strategy, increasing engagement and pledger numbers.
• Collaborate across teams to embed legacy messaging and in-memory opportunities throughout our fundraising activities.
• Manage relationships with key stakeholders, including funeral directors, solicitors, and financial advisors.

What we’re looking for:

• Experience in in-memory fundraising and/or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent relationship-building and communication abilities.
• Knowledge of fundraising regulations, GDPR, and best practice.
• A creative, proactive approach and enthusiasm for working in the charity sector.

Why join us?

You’ll be part of an ambitious team with a bold five-year strategy and a commitment to putting supporters at the heart of everything we do. This is an exciting opportunity to make a real difference and help grow sustainable income for our vital work.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

This is an exciting opportunity to get experience with a large and growing charity with an engaged and fun team. You will be a key part of our mission to ​find a cure for all types of brain tumours.​

​Our Systems Manager is being seconded to an internal project for the next 6-9 months and so we are seeking an experienced IT professional to join our team for an interim basis for six months with the possibility of a three month extension.​​​​

In this role you will you lead a team of three people in supporting our staff team of 70 by providing reliable, effective and efficient IT systems and equipment. This include ​the monitoring and maintenance of our IT software and, with external support, our IT hardware. ​​

You will line manage the Database Assistant ​and Data Processing Assistant.

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​If you are excited to learn more about this position, please take a read through our recruitment pack provided in the advert.

​

If you have the skills and ambition that we are looking for we welcome your application. ​ We are really looking forward to welcoming a new member to our team!​​​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. ​

Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​

​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Are you highly organised, confident with digital systems, and motivated by work that genuinely transforms lives? This part-time maternity cover role offers an exciting opportunity to join Embrace the Middle East’s friendly Shared Services team and support the charity’s vital mission.

In this role, you will help ensure our CRM and wider digital systems run smoothly and effectively, enabling teams across the charity to deliver exceptional service to our supporters. You will use your strong attention to detail, technical capability, and problem-solving skills to maintain accurate data, streamline processes, and support colleagues in their work.

With flexible working arrangements, a supportive team environment, and the opportunity to contribute to meaningful, justice focused work across the Middle East, this role is ideal for someone who enjoys enabling others to thrive through excellent systems and service.

This role is predominantly home working, with the requirement to work at Embrace’s office in High Wycombe once every fortnight for team building purposes.

For more information and to apply, please visit our careers page.

Closing date: 5.00pm on Friday, 13 February 2026.

Early applications are strongly encouraged.

Summary:

The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.

Purpose of the job:

As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.

This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.

Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.

Key responsibilities:

Supporter care and engagement

• Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
• Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
• You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
• Keep thank you letters up to date with new stories to show the impact of their donations.
• Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.

 Data and insights

• Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
• Run regular reports to track supporter engagement, retention, and income trends.
• Use insights to improve supporter stewardship and fundraising journeys.

Proactive fundraising support

• Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
• Support the delivery of fundraising appeals, events, and supporter journeys.
• Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
• Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in. 

Donation processing and administration

• Accurately set up new direct debits and Gift Aid declarations.
• During staff absence support the recording and reconciliation of donations if necessary.

Fundraising and supporter partnerships team

• Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
• Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
• Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.

This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.

Person specification:

Essential experience

• Strong organisational and planning skills
• Excellent written and oral communication skills
• Ability to work on your own initiative and as part of a team
• Experience in customer service or supporter care
• Experience of using a CRM /donor database
• Good working knowledge of excel spreadsheets
• Attention to detail
• A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
• Inspired by London City Mission’s vision and values

Desirable experience

• Medium level skills in MS Office applications
• Experience of using Microsoft Dynamics D365 CRM
• Experience of processing direct debits
• Experience of coordinating volunteers
• Experience of working in a fundraising team
• Be willing to host the LCM weekly online prayer meeting and to lead team devotions

Benefits:

Here are some of the benefits we would offer you in this role:

• 25 days annual leave 
• Blended approach to work - with some flexibility over days in the Office and working from home
• An attractive pension scheme with LCM contributing 11.5% of salary
• Clear Christian values underpinning all we do
• Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January

This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.

Occupational requirement:

London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.

The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.

Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.

On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.

Employees are required to agree to the Mission’s Statement of Faith and Conduct.

This job description does not form part of a contract of employment.