Safeguarding team member volunteer jobs

Project Manager (Cascade Wellbeing Project)

Part Time – 21 hours (3 days) per week

Salary £24,000 (£40,000 FTE)

We are seeking a Project Manager to deliver the Cascade Project – a partnership between the St Benedict’s Centre and the Diocese of Rochester. The project aims to develop a programme of initiatives and interventions to support frontline church leaders (lay and ordained, including Headteachers of church schools) with their wellbeing.

The project has been under development for the past year. The Project Manager will lead the project from development to implementation. Funding has been committed by the Church Commissioners for the first 4 years of the implementation period.

The Project Manager will provide overall leadership for the Cascade project, taking responsibility for setting culture and strategy and vision, developing strong and successful relationships with key external partners, delivering an imaginative programme (in person and online) to support the wellbeing of lay and ordained church leaders (including Headteachers of Church Schools) in the Diocese of Rochester and beyond, and ensuring that there are sufficient resources available for Cascade to flourish.

Candidates should have experience of leadership in a church setting with project management experience.  You should have an understanding of wellbeing issues for frontline workers and knowledge of a variety of therapeutic processes and other interventions.  You will have excellent organisational and communications skills.

Please see the attached Job Description for a full list of responsibilities, which include:

· Developing a clear vision and strategy for the project, ensuring that all necessary resources are in place for the project to flourish

· Developing, delivering and sustaining an imaginative and adaptive programme of interventions to support the wellbeing of lay and ordained church leaders, including workshops, peer support, therapy, counselling, one-to-one support, coaching, conferences, retreats, speakers on specific topics, etc

· Responsibility for building strong and effective relationships/partnerships with external stakeholders

Please note that we are advertising this role in parallel with the role of St Benedict’s Centre Warden. While the two roles are distinct, they are inter-related. We are open to flexing both appointments where one person is interested in holding both part-time roles together.

What we can offer:

· Flexible working, Hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance programme

This is an employed post, if you are an ordained candidate wishing to remain a member of the clergy pension scheme, please contact us for a discussion about salary and pension.

The St Benedict’s Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes. We are committed to the Diocese of Rochester’s aim to achieve diversity by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help create a culture of inclusion and belonging.

Closing date for applications: Friday 12 June

Interviews will be held: Wednesday 1 July

This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on.  As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.

As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.

You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.

Key Responsibilities

• Take ownership of and lead the day-to-day delivery of online peer support services
• Act as primary administrator and product owner of the community platform
• Manage moderation, safeguarding concerns and complex risk escalation
• Ensure compliance with GDPR, Online Safety Act and organisational standards
• Analyse community data to inform service development and reporting
• Grow reach and improve accessibility
• Manage external suppliers supporting the platform
• Lead, recruit and support online community volunteers
• Maintain service continuity plans and respond to incidents

About You

Essential:

• Experience managing online community platforms and tools
• Strong knowledge of GDPR and Online Safety Act requirements
• Experience handling complaints and crisis situations, including content moderation, escalation protocols
• Ability to analyse community metrics and report on impact
• Confident communicator, able to represent community voices
• Experience managing or supporting volunteers, including remote management

Desirable:

• Understanding of person-centred and accessible digital support
• Experience developing or improving online services
• Experience working with external partners or agencies
• Background in a charity or peer support environment

Hybrid working expectations: This role is home-based with occasional travel to our Northampton office

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process.

We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.

This role is part-time working 18.75 hours per week covering Staffordshire.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

What We Offer

At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:

• Flexible Working Options - including hybrid working where applicable
• Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
• Birthday Leave - an extra day off to celebrate your birthday
• Pension Plan - 5% employer contribution
• Enhanced Allowances - enhanced sick, maternity and paternity pay
• Exclusive Discounts - high street, holidays, gyms, entertainment, and more
• Financial Wellbeing Support - access to salary deducted finance and guidance
• Wellbeing Resources - employee assistance programme and wellbeing support
• EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
• Sustainable Travel Schemes - Cycle to Work and season ticket loans
• Career Development - comprehensive training and ongoing development opportunities

About the Role

As the Team Leader - Witness Service (outreach in the community), you will:

• Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
• Line-manage volunteers, supporting recruitment, training, development, performance, and wellbeing.
• Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
• Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
• Manage rotas, resource planning, and service coverage across the area.
• Promote excellent communication across teams, facilitating team meetings and sharing learning.
• Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
• Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
• Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:

• A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including the use of Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity, and inclusive practice.

Additional Information

• This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity.
• Travel across the court cluster and wider area is required.
• Occasional evening or weekend work may be necessary to meet service needs.
• An enhanced DBS check will be required.

About the Witness Service 

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence.  Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.  The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.  

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. 

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you a passionate leader who wants to make a real difference in the lives of children and young people?​

We are looking for a Youth Service Lead to oversee and shape the delivery of our programmes across Bedfordshire. This is a key leadership role where you will ensure our services are safe, engaging, and impactful for the young people and families we support.​

At F4YP, we support over 500 children and young people across 50+ schools, providing safe spaces, enrichment opportunities, and vital pastoral support. As Services Lead, you’ll play a central role in making this happen every day.​

What you’ll be doing:

• Leading and managing high-quality delivery across face-to-face services

• Supporting and developing a team of delivery staff and volunteers

• Ensuring excellent safeguarding, pastoral care, and behaviour support

• Overseeing planning, staffing, and day-to-day operations across multiple sites

• Monitoring impact, quality, and outcomes to continuously improve delivery

• Working closely with schools and partners to support young people effectively​

What we’re looking for:

• Experience leading programmes or services for children and young people

• Strong knowledge of safeguarding and pastoral support (SEMH/SEND desirable)

• Proven experience managing and supporting staff

• A hands-on, organised leader who can balance people, operations, and quality

• Someone who is passionate about helping young people feel safe, supported, and confident​​

Bedford/Bedfordshire | Full-time (37.5 hrs) | 3-year fixed term​​​​​​​​ | Working pattern: 9-day fortnight (one day off every two weeks), with full 5-day weeks required during holiday delivery periods

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will welcome people and listen carefully to their story whilst providing information, advice, and guidance. This role ensures that anyone who contacts the service will get an immediate response from the Engagement and Assessment team. The team will be making sure that anyone who would benefit from services, support and advice elsewhere will be signposted and referred. When we're best placed to help, people will be rapidly allocated a Crisis Lead Worker.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 14th June 2026 at 23:59

Interviews will take place on Wednesday 24th June 2026 at Crisis Skylight South Wales, 163 St Helens Road, Swansea SA1 4DQ

Interview process: Competency-based interview followed by a service user panel interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court .

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

The Friendly Trust is seeking a committed and experienced Trust Officer to join our team. This role offers an opportunity to make a tangible difference by supporting vulnerable people to manage their financial affairs and access their rights.

The postholder will manage a varied caseload, providing advice, financial administration, and ongoing support to Service Users and their families. This includes working with welfare benefits, budgeting, and acting as a DWP corporate appointee where appropriate.

Key responsibilities include:

• Delivering person-centred advice on welfare benefits, financial management, and related matters
• Managing Service Users’ day-to-day finances, including budgeting and expenditure monitoring
• Developing and reviewing individual money management plans
• Maintaining accurate records in line with legal and regulatory requirements
• Building effective relationships with Service Users, families, and partner agencies
• Ensuring compliance with relevant legislation, including the Mental Capacity Act 2005

About you

You will bring:

• A minimum of 3 years’ experience in social care, advocacy, or a related field
• Experience supporting disabled people, individuals with mental health needs, or vulnerable adults
• Knowledge of welfare benefits and relevant legislation
• Strong organisational, communication, and case management skills
• Experience of financial administration and record-keeping
• A full driving licence and access to a car

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness and Complex Needs Social Care Service in Slough. No personal care or experience required, just the right values.

£33,130.60 per annum, working 40 hours per week.

6 month Secondment

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Lead and motivate your team to ensure a positive local culture within your service.
• Deliver effective supervision and team meetings with staff. Promote effective information sharing, reporting and communication.
• Set clear expectations of quality standards, work plans and targets for staff.
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans and identifying training needs.
• Experience of working with customers with complex needs and the ability to engage hard to reach customers.
• Knowledge of the issues facing homeless people.
• Build and maintain partnerships with local agencies and community groups.

About you:

What you'll bring:

Essential:

• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We Belong is a migrant youth-led charity fighting for equal and fair treatment of young migrants in the UK. Candidates with lived experience are welcome, as are those with a passion for social justice. You'll be joining an award-winning team dedicated to creating change for young migrants aged 16–25. 

The People and Culture Manager is responsible for overseeing and strengthening the organisation's people function, ensuring that staff are well-supported, processes are legally compliant, and that workplace culture reflects We Belong's values of lived experience, empowerment and inclusivity. The role requires both professional HR expertise and an understanding of how trauma, lived experience, and care considerations should inform organisational policies and staff management. 

Key Responsibilities 

• HR Strategy & Compliance develop policies, ensure legal compliance, reports to CEO and Board 

• Recruitment & Development lead inclusive hiring, onboarding, appraisals and workforce planning 

• Staff Welfare champion wellbeing through a trauma-informed, lived-experience approach 

• Employee Relations supports managers on performance, disciplinary and conflict resolution 

• HR Systems maintain accurate staff records, ensure data protection and streamline reporting 

Essential CIPD Level 5+, proven HR management experience (charity or lived-experience-led organisation preferred), strong employment law knowledge, trauma-informed practice understanding, and excellent communication skills. 

Desirable Experience in health, social care or community settings; knowledge of safeguarding frameworks; organisational change experience. Ability to handle sensitive and confidential matters with discretion. 

Inclusive: Enhanced training and development package 

Staff benefits: We Belong supports the holistic development of staff, which includes subsidised wellbeing provision. Employees also have access to a community of changemakers. 

Plus 3% auto enrolment pension contribution, in line with government criteria. 

Help shape the future of volunteering at Samaritans.

At Samaritans, volunteers are at the heart of everything we do. As the needs of communities evolve, we need to rethink how people connect, contribute and make a difference. We’re looking for a Volunteering Innovation Advisor to help us explore, test and embed new approaches to volunteering for the years ahead.

This is an exciting opportunity for someone who is curious about emerging trends and motivated to find ways to reach people who do not currently volunteer with Samaritans. You’ll help develop new and more flexible models of volunteering—looking beyond our existing approaches to remove barriers, engage different audiences, and create opportunities that are both meaningful and sustainable.

This role is focused on developing new ways of attracting volunteers, with an emphasis on reaching new audiences and exploring different approaches.

Contract

• £30,000–£33,000 per annum plus benefits
• Full time (35 hours per week)
• Permanent
• Hybrid working with travel to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month.
• We are passionate about flexible working—talk to us about your preferences

What You’ll Do

In this role, you’ll bring ideas to life by exploring how volunteering needs to evolve. You’ll research emerging trends and changing expectations to help shape new roles, opportunities and approaches to volunteering—particularly focused on attracting and engaging new volunteers to Samaritans.

You’ll use insight to design and test new ways of reaching different audiences, removing barriers to involvement, and creating more flexible and inclusive opportunities. This isn’t about refining what already exists—it’s about developing and trying new approaches that will help us grow and diversify our volunteer community.

You’ll help answer questions like:
• How can Samaritans offer more flexible and inclusive opportunities?
• What motivates volunteers today, and how is that changing?
• How do we ensure our volunteering reflects the diversity of the communities we support?

From gathering and interpreting insight to shaping ideas, planning projects and working with colleagues and volunteers, your role will be to turn thinking into action—helping to build a more inclusive, future-focused approach to volunteering across the organisation.

What You’ll Bring

• Curiosity and openness to innovation, with experience of exploring new ways of working
• Ability to work collaboratively with a wide range of people, including staff and volunteers
• Ability to use research and insight to inform decisions and shape new approaches
• Experience of contributing to change, improvement or innovation projects
• Experience in a volunteering-focused organisation, with an understanding of volunteer engagement, including how to reach and involve different audiences

Full Job Description and Person Specification below

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

​

Apply now

You will be asked to complete short application questions and submit your CV. Please note the application questions have a 300word limit for each answer.

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

​Applications close: midnight on Sunday 7th June

In person interviews: w/c 15th June (KT17 2AF)

The Organisation: YCS (Cwmni Siarad) was originally set up in 2011 to improve access to and meet the needs of groups traditionally under-represented in taking up psychological therapies, through the provision of accessible, evidence-based therapies and other support.   It has been mainly run by volunteers but is now progressing widening its services to provide facilities for private and contractual counselling support.  Any profits from its activities is used to subsidise the provision of counselling support to individuals who have difficulty accessing counselling services for a variety of reasons.  Apart from the delivery of face-to-face counselling in South East Wales, the organisation provides on-line counselling services throughout Wales.    

Job Purpose: To lead, manage and develop YCS Counselling services, ensuring the delivery of high-quality, accessible and ethical counselling provision. The postholder will support the safe and effective practice of student and volunteer counsellors, overseeing both the client journey and the placement experience to ensure positive outcomes for clients and a supportive, structured development environment for counsellors.

The role requires a strong understanding of the counselling sector, with the ability to work empathetically with a diverse client group, while supporting and guiding counsellors on placement.

As part of a small charity and an NCPS-recognised service, the postholder will adopt a hands-on approach, contributing directly to the day-to-day running of the service, working flexibly as part of the team, and supporting the practical operation of the therapy centre.

Salary: £30,030 pro rota (£18,018 for 21 hours)

Accountable to: Director

Working Pattern: 21 hours per week. Currently the post will be expected to work Tuesday, Wednesday and Thursday (9am – 5pm) at our Therapy Centre including one late shift per week (11am - 7pm).

Objectives:

(i)Ensure the delivery of safe, ethical and high-quality counselling services in line with professional standards (BACP/NCPS).

(ii) Develop and implement processes that improve client access, flow, and outcomes (e.g. waiting times, engagement, completion).

(iii) Strengthen and expand the volunteer counselling programme, including recruitment, retention, and development.

(iv) Embed a culture of reflective practice, continuous improvement, and clinical excellence.

(v) Contribute to the financial sustainability of the service through efficient resource use and support for income-generating activity.

(vi) Build and maintain partnerships with training providers and referral organisations.

(vii) Monitor and evaluate service outcomes to inform development and reporting.

Service Leadership & Delivery

• Lead the day-to-day delivery of YCS counselling services, ensuring a high-quality, accessible and well-coordinated provision.
• Oversee the full client journey, including referral, assessment, allocation, engagement and endings.
• Manage client assessment appointments, waiting lists and allocation to counsellors to ensure timely and appropriate access.
• Maintain a small caseload, including undertaking client assessments and delivering counselling where required, particularly in more complex cases.
• Contribute to the smooth running of the therapy centre, including opening and closing the premises and working flexibly as part of a small team.
• Work collaboratively as part of a small, values-driven team, contributing to a supportive and flexible working environment.

Student & Volunteer Counsellor Support

• Lead on the recruitment, induction and onboarding of student and volunteer counsellors.
• Provide ongoing guidance and support throughout the placement journey, ensuring a positive, structured and professionally enriching experience.
• Act as a key point of contact for counsellors, supporting them with queries relating to client work, processes and placement requirements.
• Monitor counsellor progress, including review of client logs, attendance and placement requirements, and completion of reports for training providers.
• Support counsellor wellbeing and development through regular communication, informal support and signposting where appropriate.

Clinical Quality & Safe Practice (in collaboration with Clinical Lead)

• Support the delivery of safe, ethical and effective counselling practice in line with NCPS (or equivalent) standards.
• Provide day-to-day guidance to counsellors on managing risk, safeguarding concerns and complex client presentations, escalating to the Clinical Lead where appropriate.
• Act as a safeguarding point of contact during operational hours (e.g. when locking up) and ensure concerns are appropriately recorded and escalated.
• Monitor client engagement, endings and overall service quality, identifying areas for improvement.

Service Development & Partnerships

• Support the Director in the ongoing development and growth of the counselling service.
• Build and maintain relationships with counselling training providers to support the recruitment and retention of placements.
• Contribute to the development of systems, processes and policies that improve service delivery and consistency.

Operations, Systems & Data

• Maintain accurate and up-to-date client and service records in line with GDPR and confidentiality requirements.
• Use digital systems (including Microsoft 365 and client management databases) to support efficient service delivery, communication and reporting.
• Monitor key service data, including waiting times, engagement and outcomes, supporting reporting requirements.
• Contribute to the effective administration of bookings, cancellations and client communications.

• Build and maintain relationships with local training organisations to increase volunteer placements.
• Participate in operational duties including opening and locking premises and acting as a safeguarding contact when required.
• Maintain accurate data monitoring, reporting, and record-keeping systems.

The Organisation

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading children’s charity, driven by a single, unwavering belief: every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, the organisation has spent more than 140 years working to prevent cruelty to children and create lasting change in their lives.

Today, that mission has never been more urgent. As the challenges facing children continue to evolve, from the risks of online harm to complex family circumstances, the NSPCC provides vital frontline support while also working to influence the systems that protect children. Each year, it helps make over a million children safer from abuse, with thousands of adults turning to its Helpline and children and young people relying on Childline’s 24/7 counselling when they have nowhere else to turn.

Working across all four nations of the UK and the Channel Islands, the NSPCC combines direct services, education programmes, and national advocacy to drive impact far beyond its immediate reach. Central to its work is a commitment to evidence-led practice, ensuring every action is informed by what works, and that the voices and experiences of children and young people remain at the heart of a safer, more protective society.

The Role

At the heart of NSPCC is its Services Directorate, delivering practical, child-centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.

The Services Director will play a critical role in shaping the NSPCC’s future as a member of the Executive Leadership Team, leading the development and delivery of a national services strategy and overseeing a complex portfolio of services.

Key aspects of the role include:

• Leading high-quality national and local services that improve outcomes for children and young people
• Shaping and delivering the services strategy to support the organisation’s wider ambitions
• Driving integration and impact across NSPCC and Childline services
• Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners

The Person

This is an opportunity for a collaborative, values-driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:

• Extensive experience and proven track record at Director level of successfully developing and delivering services, including co-production and collaboration with partners, in a complex stakeholder environment that have a measurably positive impact for beneficiaries.
• Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous.
• Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives.
• Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services.
• Demonstrable understanding of the operational context for services including the commissioning and market environment.
• Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non-technical advice and information.
• Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues.
• Experience of representing an organisation at the highest level. Clearly articulates a compelling vision, focussing on both what the future might hold and the more immediate stepping stones to realise those outcomes.
• Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward.

Further Information

For further information about NSPCC, the role responsibilities, and the person we are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this key role within the NSPCC and feel you have the skills and experience required, please include the following with your application:

• An up to date CV with the details of two referees (we will not contact them without your prior permission).
• A supporting statement which addresses how you meet the criteria for the role as detailed in the Person Specification. Please also discuss your motivations for applying.

Closing date for applications: Monday 1st June 2026
Preliminary interviews with Russam: 12th-16th June 2026
First stage interviews with NSPCC: Week commencing 29th June 2026
Second stage interviews with NSPCC: Week commencing 6th July 2026

Skillway (part of the Warehouse Christian Trust) is dedicated to supporting vulnerable young people by providing them with essential life skills through hands-on training in metalwork, woodworking and crafts. The charity aims to develop both practical vocational skills and personal growth, fostering self-confidence, resilience, and employability in a safe, supportive environment.

Job Purpose:

The Head of Operations at Skillway oversees all operational aspects of this arm of the charity, ensuring the successful delivery of all our educational programmes. This role requires strong leadership, strategic vision, and day-to-day management, including student recruitment and retention, staff oversight, fundraising, and partnership management. The ideal candidate will be passionate about social impact and committed to improving the lives of vulnerable young people.

Key Responsibilities:

1.  Management and Delivery

• Oversee the design, implementation, and continuous improvement of training in woodwork, metalwork and other crafts.

• Ensure the training meets the educational and personal development needs of vulnerable young people.

• Monitor student progress, providing support to overcome barriers and ensuring high-quality, impactful learning experiences.

• Develop new initiatives and adapt the existing training programmes to meet the evolving needs of students, schools and the community.

• Develop a long-term strategy for the growth of Skillway.

• Set and model high standards for the staff team, volunteers and students.

• Site housekeeping and management of Skillway’s woodland site.

2.  Leadership and Staff Management

• Lead, motivate, and manage a team of staff and volunteers.

• Promote a positive and inclusive workplace culture, fostering professional development and ensuring that all staff members are supported.

• Manage recruitment, training, and performance of staff and volunteers.

• Ensure the health, safety, and well-being of all participants and staff including responsibility for risk assessments.

• Develop and apply our safeguarding policy as Designated Safeguarding Lead.

3.  Strategic Planning and Development

• With the Board of Trustees, develop and execute the charity's strategic goals.

• Develop and manage the charity’s budget and resources to ensure financial sustainability and impact.

• Identify and pursue new opportunities for growth, including partnerships, new funding streams, and relationships with local schools, businesses and other community organisations.

• Maintain effective and safe digital organisation of key data.

• Support the other arm of our charity - The Camino Café - as and when required.

4.  Fundraising and Financial Oversight

• Lead fundraising efforts to secure funding from diverse sources, including grants, donations, corporate sponsorships, and fundraising events.

• Oversee the preparation of funding applications and reports for donors and grant-making bodies.

• Maintain financial oversight, ensuring effective use of resources, monitoring expenses and reporting financial performance to the Board using Quickbooks as the primary accounting and reporting tool.

• Improve branding and awareness of Skillway and its aims and purpose.

5.  Stakeholder Engagement and Advocacy

• Build and maintain relationships with key stakeholders, including local authorities, schools, community groups, donors, and business partners.

• Represent the charity in public and at events, advocating for the charity's mission and the importance of vocational education for vulnerable young people.

• Ensure the charity’s work is widely known and respected in the community.

6.  Monitoring, Evaluation, and Reporting

• Implement systems for monitoring and evaluating the impact of Skillway’s work.

• Gather feedback from participants, staff, and stakeholders to assess programme effectiveness and make improvements.

• Provide regular updates and reports to the Board of Trustees, funders, and other stakeholders on the charity’s impact and outcomes.

Qualifications and Experience:

Essential:

• Proven experience in a management role, ideally within the charity or education sector.

• Background in vocational education, youth work, or a related field, with a focus on supporting vulnerable young people.

• Experience in leading and managing a diverse team, with the ability to inspire, support, and develop staff.

• Excellent organisational and project management skills, with the ability to handle multiple priorities effectively.

• Demonstrated ability in fundraising, securing grants, and building donor relationships.

• Knowledge of financial management, budgeting, and reporting.

• Strong communication and interpersonal skills, with the ability to engage and build relationships with a variety of stakeholders.

• A commitment to the mission and values of the charity.

Desirable:

• Experience in working with metalwork, woodworking, or a related technical skill.

• Familiarity with the challenges faced by vulnerable young people and the ability to create a supportive and empowering learning environment.

• Experience working with boards of trustees or governance bodies.

Personal Attributes:

• Innovative and proactive, with the ability to think creatively and solve problems.

• Empathetic and understanding, with a genuine commitment to supporting vulnerable individuals.

• Strategic thinker, able to balance day-to-day operations with long-term planning and development.

About Tadamon

Since the start of the genocide in Gaza, more than 1,300 Palestinians have arrived in Britain, with many hundreds more expected over the coming months and years. Some have arrived via boats and others as students or visitors unable to return home and forced to apply for asylum. Added to this are increasing numbers of students, injured children and their families who have been evacuated directly from Gaza to Britain.

Upon arrival they in dire need of support, but often instead find a hostile environment and a charitable sector decimated by legal aid cuts and with limited capacity to assist them. The support that is available has been provided on an ad hoc basis by the Palestinian community and other migrant and faith organisations.

Tadamon aims to formalise much of this ad hoc support, by extending more structured provisions for supporting the Palestinian community in Britain – particularly newly arrived Palestinian refugees and those from Gaza – through casework, community services, access to legal resources, advice and advocacy, mental health support, cultural connection, employment, language and skills training.

Purpose of the Role

Tadamon is seeking an experienced and compassionate Community Caseworker to join our small and growing team.

The postholder will work directly with Palestinian new arrivals, including asylum seekers, refugees, students unable to return home and evacuees from Gaza. Many of our community members are navigating trauma, loss, displacement and complex immigration processes.

The purpose of the role is to:

• Provide holistic, high-quality casework support and advocacy.
• Ensure community members can access safe housing, legal representation (via referral), healthcare, education and welfare support.
• Reduce isolation and strengthen community engagement.
• Support Tadamon’s volunteers and mentors to deliver coordinated and culturally grounded support.
• Contribute to Tadamon’s development as a new and growing charity.

This role does not involve the provision of any regulated immigration advice or medical advice. The caseworker will provide information, advocacy and referrals to appropriately regulated legal and medical professionals.

Tadamon is committed to building internal immigration advice capacity. We are keen to support the successful candidate, where appropriate, to work towards accreditation with the Immigration Advice Authority (IAA), subject to organisational need and funding, and in line with relevant regulatory requirements which we hope to work towards meeting in due course.

Key Responsibilities

Casework & Direct Support

1. Build positive, professional and trusting relationships with community members, ensuring a culturally sensitive and trauma-informed approach to casework.
2. Conduct comprehensive needs assessments and co-produce tailored support plans addressing immediate and longer-term needs.
3. Provide holistic casework support, including:
   • Support with accessing safe and stable housing.
   • Assistance with GP registration and navigating NHS services (without providing medical advice).
   • Support to access education, ESOL, employment and training opportunities.
   • Support accessing welfare benefits, access to our hardship fund, and financial assistance where eligible.
   • Referral to qualified immigration advisers and solicitors for legal advice.
4. Advocate (with informed consent) on behalf of community members with local authorities, housing providers, schools, healthcare providers, solicitors and other statutory or voluntary agencies.
5. Accompany community members to key appointments where appropriate and capacity allows.
6. Support individuals who may be at risk or in crisis, escalating safeguarding concerns in line with policy.

Community & Partnership Working

1. Encourage community members’ participation in Tadamon’s events, peer support initiatives and community activities to reduce isolation and strengthen connection.
2. Build and maintain effective partnerships with local authorities, legal providers, health services, community organisations and other stakeholders.
3. Contribute to the development of structured community initiatives and culturally appropriate support models for Palestinians in the UK.

Organisational Development

1. Maintain accurate and timely case records using Tadamon’s case management system in line with GDPR and data protection legislation.
2. Contribute to monitoring, evaluation and reporting requirements, including providing anonymised case studies and data.
3. Attend supervision, team meetings and appraisals.
4. Take initiative in pursuing relevant training, including maintaining up-to-date knowledge of UK asylum, immigration and welfare systems.
5. Where agreed, work towards IAA accreditation to support Tadamon in building regulated immigration advice capacity (training and supervision support to be discussed).
6. Comply with all Tadamon policies and procedures, including safeguarding, confidentiality, equality, diversity and inclusion, and health and safety.
7. Undertake other duties appropriate to the role as the organisation grows.

Person specification

The ideal candidate will be an Arabic speaker, and will have a minimum of three years’ experience as a caseworker. They must bring energy and determination to the role and must be committed to working in collaboration with community members who may be at high risk or in crisis.

The ideal candidate will possess a proven ability to manage a complex caseload and the desire to work as a member of a small team to protect and promote the interests of some of the Palestinian community through the provision of support to the individuals we seek to support.

The ideal candidate will be committed to the achievement of Tadamon’s long-term goals and will be passionate about ensuring that our community members can access the resources they need and feel seen, heard and supported in doing so.

The ideal candidate will have previous experience in carrying out casework with children, young adults, and vulnerable adults, including supporting and safeguarding individuals with complex needs.