Support officer jobs

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

JOB TITLE: SEND Engagement and Participation Officer
LOCATION: Slough
HOST ORGANISATION: Together As One
RESPONSIBLE TO: Senior Manager – Together As One

Purpose of the Role:
To work across Slough to develop and embed processes that enable the participation of children and young people (CYP) with Special Educational Needs and Disabilities (SEND) in decision-making and service planning, delivery, and evaluation.

This role involves empowering CYP with SEND to make a difference, helping them develop their skills, abilities, and confidence to contribute positively to outcomes for other children and young people. The postholder will work collaboratively with partners across education, health, social care, and the voluntary sector to ensure best practice in participation, and that SEND CYP have a strong voice in shaping local services.

This is a specialist role requiring a senior participation officer with knowledge of reasonable adjustments, safeguarding, service design, and co-production, as well as experience of working with CYP with SEND. Creative, enthusiastic candidates with a desire to learn are encouraged to apply.

The post links directly to Slough’s SEND improvement outcomes, particularly empowering CYP with SEND to influence local policy, service design, and review services to better meet their needs.

Interview Process: Shortlisted candidates will be invited to deliver a presentation or lead a short activity with a small group of young people with SEND as part of the interview process. Interviews are scheduled to take place in the afternoon and early evening of Wednesday 11th February.

Key Tasks

1. Work collaboratively with relevant partners (education, health, social care, voluntary sector, parents/carers) to promote an ethos of inclusive participation.

2. Build and coordinate a network of participation and co-production across Slough to enable CYP with SEND to give their views and contribute meaningfully to service development.

3. Co-produce a range of additional participation opportunities with CYP and partners to ensure their input informs services, policy, and decision-making.

4. Apply a range of participation and engagement methodologies, including face-to-face, digital, and social media, to engage CYP with SEND.

5. Identify and support CYP with SEND to participate, providing appropriate mechanisms and support for diverse communication needs.

6. Collaborate with other ‘Youth Voice’ workers and youth participation initiatives to share best practice and develop training/resources for authentic inclusion.

7. Act as an advocate for SEND CYP’s rights to be heard in decision-making, recruitment, training, and policy development.

8. Promote accessibility and inclusivity, championing diversity across age, gender, gender orientation, sexual orientation, race, religion or belief, socio-economic status, and disability.

9. Promote understanding of inclusive participation practices, challenging under-representation and unconscious bias.

10. Establish processes to report findings strategically and via diverse communication channels.

11. Engage in regional or national youth participation projects as required.

12. Demonstrate understanding of inclusion, diversity, and equality in all aspects of work.

PERSON SPECIFICATION

Essential Skills, Abilities and Knowledge

(assessed at application and interview stage)

• Strong understanding of the needs of CYP with SEND, including autism, learning disabilities, speech, language and communication needs, and social, emotional and mental health needs, demonstrated through professional experience in a variety of settings.

• Knowledge of, or willingness to learn about, different communication needs, including non-verbal communication and alternative and augmentative communication (AAC), and the ability to make reasonable adjustments to enable meaningful participation.

• Ability to plan, design, and deliver fun, creative, and inclusive sessions for CYP with SEND that actively engage participants, build confidence and skills, and meet pre-identified objectives.

• Direct experience supporting CYP to engage in social action, youth forums, consultations, campaigns, or other participation initiatives.

• Confidence in applying a range of engagement techniques for both face-to-face and digital settings, including creative use of social media to reach CYP with SEND.

• Demonstrated empathy and understanding when working with CYP, parents, and carers.

• Ability to inspire and build positive relationships with CYP, recognising potential barriers and difficulties they may face in participation.

• Positive attitude towards diversity and inclusion, with experience of embedding equality of opportunity into daily practice.

• Knowledge of relevant legislation, guidance, and frameworks relating to CYP and participation (e.g., Children and Families Act 2014, Equality Act 2010, UNCRC, Children Act 1989, safeguarding procedures).

• Experience of producing engaging reports and communications for different audiences, including CYP, parents/carers, commissioners, and partner organisations.

• Flexible and able to manage priorities across a fast-moving workload, with the ability to work independently and collaboratively as part of a team.

• Ability to meet the travelling requirements of the role and availability to work evenings and occasionally weekends.

Desirable Skills, Abilities and Knowledge

(assessed at application and interview stage)

• Knowledge of the role of key services (education, health, and social care) in the lives of CYP with SEND.

• Experience in planning, coordinating, and delivering projects or events with/for CYP, on time and within budget.

• Experience of empowering young people to develop their own projects and articulate their views to decision-makers.

• Experience in planning and facilitating engaging training or group work with young people and/or professionals.

• Experience in service user evaluation programmes or youth consultation initiatives.

• Knowledge of relevant social media channels and creative methods for engaging CYP with SEND.

• Experience of innovative methods to promote participation and co-production with CYP, ensuring inclusivity and accessibility.

• Qualifications or experience relating to youth engagement, youth work, social work, teaching, volunteering, or similar professional settings.

• Professional qualification in Youth Work, or working towards one.

Reasonable Adjustments and Accessibility

Together As One is committed to promoting equality, diversity, and inclusion in all aspects of our work, including recruitment. We welcome applications from candidates with Special Educational Needs and Disabilities (SEND) and are happy to make reasonable adjustments throughout the application and interview process.

If you require any support or adjustments, such as accessible formats, additional time, alternative ways to complete assessments, or assistance at the interview, please contact Rob Deeks (details below). We will work with you to ensure the process is accessible and allows you to demonstrate your skills and experience fully.

We are looking for someone who is all about people, purpose and making things happen.

Do you enjoy big goals, meaningful work and great conversations?

Do you love connecting with people and turning shared values into real action?

Do you want to make a real impact for young people, supporting them to thrive?

At 224 Youth Zone, we’re on a mission to change the future for young people in South Bristol. We need someone to lead the way in building a strong network of supporters who believe in that mission. You’ll quickly learn our story, meet the team, and understand the impact Youth Zones have. Then, you’ll get out there meeting individuals, businesses and community leaders across Bristol and beyond showing them how they can be part of something special. Our Founder Patron campaign is already underway, and you will play a key role in driving it forward in the lead up to our grand opening this year. You’ll build important relationships and secure long term support for 224 Youth Zone. When we open, your focus will shift to keeping those relationships strong, helping first time supporters become lifelong partners through thoughtful and creative engagement. You will also lead the way in growing our wider support base, finding new ways for businesses and individuals to get involved and give back.

Team Manager – Safer Renting

Salary: £38,000 per annum
Contract: Full-time, Permanent
Location:  London SE17 / Hybrid working

Are you passionate about housing justice and protecting renters’ rights? Join Cambridge House as a Team Manager in our Safer Renting Team and make a real difference in the lives of private renters.

As part of our dynamic team, you will:

• Lead and inspire a team of tenancy rights caseworkers, ensuring high-quality advice and casework services.
• Support and develop your team, managing performance and well-being to help them thrive.
• Deliver expert tenancy rights advice and advocacy.
• Shape the future of our service, contributing to research, campaigns, and service development initiatives.

We’re looking for someone with strong leadership skills, a commitment to social justice, and experience in housing advice or casework. If you’re ready to empower renters and drive positive change, we’d love to hear from you.

Why join us?

• Competitive salary of £38,000 per annum
• Permanent, full-time role with opportunities for growth
• Be part of a mission-driven organisation making a tangible impact
• Hybrid and Flexible working arrangements
• Join an organisation with a diverse and incredible group of people providing pioneering and high-quality services.

To apply please download the recruitment pack. .Completed applications  should be emailed to us and must include your CV ( which should include 2 reference contacts)  and a supporting statement outlining your interest and suitabilty for the role . You will also be asked to complete and return our Diversity monitoring form and Criminal Records Declaration form, both of which can be found on our recruitment page. The sucessful applicant will need to undergo a  DBS check (enhanced) .   Interviews will be held on Saturday 14th February 2026.

Role purpose

You are responsible for planning, delivering and evaluating the Sector Connected Leaders Programme which is a new scheme and in a pilot stage. The role combines project management, stakeholder coordination and delivery of high-quality events and learning activity across the UK nuclear sector. You hold day-to-day accountability for delivery, budget control and reporting.

Job Description and Job Specification

Job title: Project and Events Lead, Sector Connected Leaders Programme
Contract: Fixed term, 12 months, with the possibility of extension or transition to a permanent role, subject to funding and performance
Working pattern: 0.6 FTE, 3 days per week
Salary: £15,000 per annum (0.6 FTE, £25,000 FTE equivalent)
Annual leave entitlement: 25 days plus bank holidays, pro rata. At 0.6 FTE this equates to 15 days annual leave plus bank holidays, calculated on a pro rata basis in line with NI policy.
Location: Wholly remote, UK based, with regular travel
Reporting to: CEO

Key Tasks

Programme and project delivery

• Plan and manage the end-to-end delivery of the 12-month pilot programme.
• Develop and maintain a delivery plan, milestones, risks and mitigations.
• Manage delivery within the approved budget.

Events and learning delivery

• Design and deliver a structured programme of in person events, webinars, workshops and site visits.
• Coordinate venues, logistics, suppliers and facilitators.

Stakeholder management

• Act as the primary liaison with the organisations from whom scheme participants will be recruited, including both Government departments and nuclear industry.
• Build effective relationships with sponsors, facilitators and participating organisations.
• Support organisations to endorse and release participants.

Participant management and communications

• Manage participant recruitment, onboarding and ongoing communications.
• Ensure a high-quality participant experience throughout the programme.
• Promote the programme through NI communications, events and conferences.

Monitoring, evaluation and reporting

• Define and track KPIs including participation, satisfaction, diversity and outcomes.
• Produce progress updates and a final evaluation report for NI leadership and the Board.
• Capture learning to inform a sustainable Year 2 delivery model.

Governance and representation

• Support steering group meetings and prepare clear papers and updates.
• Represent NI and the programme at sector events when required.
• Ensure alignment with NI membership, CPD and nuclear professionalism standards.

Person specification

Essential experience

• Proven experience in project or programme management.
• Experience delivering events, both in person and virtual.
• Experience managing budgets, suppliers and delivery schedules.
• Experience working with multiple stakeholders across organisations.
• Experience supporting learning, development or leadership programmes.

Essential skills and knowledge

• Strong organisational skills and attention to detail.
• Clear and confident written and verbal communication skills.
• Ability to manage competing priorities in a small team environment.
• Practical understanding of adult learning or blended learning delivery.
• Ability to work effectively in a pilot or evolving programme.

Essential behaviours

• Takes ownership and accountability for delivery.
• Works collaboratively across industry and government.
• Demonstrates an inclusive approach to working.
• Comfortable engaging senior stakeholders with credibility.

Desirable experience

• Experience of working with event management systems and applications.
• Experience working in or with the nuclear, energy, engineering or infrastructure sectors.
• Knowledge of professional bodies, CPD frameworks or membership models.
• Experience commissioning or coordinating external facilitators or coaches.

Working requirements

• Ability to travel within the UK for a few events and site visits as required.
• Availability to work three days per week over a 12-month fixed term.

Flexibility and accessibility

We offer flexible hours and remote working options to accommodate individual needs. This role is wholly remote and can be carried out anywhere in the UK, with monthly travel to London for team meetings.

Support is available for remote workers who require specific adjustments, including ergonomic equipment or assistive technologies.

Commitment to inclusion

We are committed to creating an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from groups underrepresented in the nuclear sector.

Our recruitment process is fair and accessible. Reasonable adjustments are available at any stage. If you require adjustments, please contact us so we can support you.

The Nuclear Institute is an equal opportunities employer and is committed to providing positive and supportive working conditions.

Informal discussion

For an informal and confidential discussion about the role, please contact:
Robert Gofton, CEO

For more than 30 years, War Child has been driven by a single goal: to ensure a safe future for every child affected by war. We work in some of the world’s most challenging contexts, reaching children as quickly as possible when conflict breaks out and remaining long after the cameras have gone. Through protection, education, community support and advocacy, we help children heal, learn and rebuild their lives. One child caught up in conflict is one too many, and we exist to make sure they are never forgotten.

We are now seeking an Interim Director of Finance & IT (maternity cover) to join our Leadership Group at a pivotal moment for the organisation. Reporting directly to our CEO, this role is about continuity, momentum and leadership. You will take responsibility for two critical functions and play a central role in shaping how War Child UK is funded, governed and enabled to deliver impact, both independently and as part of the wider War Child Alliance.

This is a role for someone who wants their expertise to matter. You will lead our finance and IT functions, ensuring our systems, processes and data provide the clarity and confidence needed to make bold, informed decisions. Your insight into income, cost and performance will directly influence how we invest, grow and maximise our fundraising potential.

Alongside this, you will play a key role in long-term financial planning and cross-Alliance collaboration, helping to build robust frameworks that support sustainable growth and accountability. Working with fellow directors, you will help steward the organisation as a whole, ensuring War Child UK remains resilient, ambitious and ready to meet the scale of the need we exist to address.

You will be a qualified accountant with significant strategic and operational experience. While prior international development experience is not essential, you will need to demonstrate the ability to build trusted relationships across cultures and geographies. Experience in a complex, fundraising-led organisation will be highly advantageous.

We are keen to hear from both experienced directors and senior leaders who are ready to step into their first executive role. If you are motivated by purpose, thrive in complex environments and want your leadership to create real change, we would love to hear from you.

Tall Roots is acting as an employment agency partner to War Child UK. For an informal conversation about the role, please contact Mark Crowley at Tall Roots.

About this Internship

The Youth-Led Digital Campaigns Internship role is a twelve-month paid internship beginning in March 2026.

The Jack Petchey Internship development programme is designed for young people who are leaving further or higher education and starting out in the youth/charity sector - or young people who are looking to transfer into, or take their next career step in, the youth/charity sector.

The funding provides support to young people in London and Essex. We would therefore expect applicants to have a strong connection with London and ideally be currently living in or close to Croydon where our work is located.

Main purpose of this role:

We are looking for someone creative, confident and passionate about empowering young people. You will play a hands-on role in both the delivery and development of digital and media-based opportunities for young people, while helping to shape and deliver Reaching Higher’s youth-led digital fundraising and media strategy.

This internship will give you the chance to gain valuable experience across media, marketing, and youth work-alongside training, mentoring, and networking opportunities with other interns from youth organisations across London and Essex.

We are looking for applicants with some experience in the youth work sector (this could be in a voluntary capacity). The successful applicant will understand our organisational values and culture and demonstrate a strong desire to contribute to Reaching Higher’s vision to empower young people to be leaders of their own lives.

LRMN's Finance Assistant works closely with Finance Manager (FM) to maintain LRMN’s financial records, ensuring that all transactions are accurately and timely recorded to support the FM producing the reporting data for the management accounts and the monthly bank reconciliation.

As Finance Assistant you will:

• Post purchase invoices daily in QuickBooks, aligned with Salesforce records, ensuring PDFs are uploaded and costs correctly allocated

• Process petty cash claims in QuickBooks with supporting receipts, accurate budget allocation, and petty cash reconciliation in liaison with the FM

• Record and post all bank and card expenses monthly in QuickBooks, with receipt/invoice uploads

• Review trade creditors reports with the FM to ensure invoices are captured for weekly payment runs

• Raise sales invoices in QuickBooks as required

• Review trade debtors reports with the FM and monitor timely invoice payments

• Assist and liaise with the FM and CEO as required

About MAP

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two year, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.

At the forefront of this effort is MAP’s UK Programmes Team – shaping public narratives, protecting and strengthening MAP’s reputation, and ensuring that the voices of our colleagues and the Palestinian communities we serve are heard worldwide.

About the role

MAP is looking for a professional institutional funding manager with vast experience in securing bilateral and multilateral grant and a track record of achieving income targets. As the Head of Institutional Funding, you will play a crucial role in leading the development and execution of MAP's institutional funding strategy. Your responsibilities will include establishing and nurturing relationships with key institutional donors such as UN agencies, FCDO, SIDA, and Irish Aid, as well as crafting compelling project proposals and ensuring compliance with all contractual and reporting requirements.

About you

You will have extensive experience in securing grants from institutional donors, particularly in emergency response, relief, and rehabilitation projects. You will demonstrate a track record of success in developing institutional donor funding strategies and managing funded projects, along with excellent communication and relationship-building skills. Most importantly, you should share MAP's deep commitment to making a positive impact in the lives of Palestinians.

In return, MAP offers a competitive salary and benefits package, providing the opportunity to lead impactful projects and initiatives within a collaborative and supportive work environment. Join us in our mission to support Palestinian communities in need.

How to Apply

Please submit your CV before the deadline of 12:00 noon GMT on 3rd February 2026.

Interviews will take place on Microsoft Teams on 17th February 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact our Recruitment Team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Purpose of the Role:

The purpose of the role is to develop and foster long-term, multi-faceted relationships with people giving in memory, and deliver compassionate, personalised stewardship, so all supporters feel cared about and their gift is highly valued.

Key Responsibilities:

• Use Salesforce (or similar CRM) to maintain and keep up to date all information and projects related to In Memory Giving and drawing on data insights, monitor performance, identify trends, opportunities for developments and support improvements to the care and long-term relationship with supporters.
• Use the Much Loved (or similar platform) to develop tributes and opportunities for further in memory dedications, event participation and increase financial donations. 
• Establish a communication process with funeral directors and keeping these records up to date on Salesforce.
• Much Loved to promote income generation keeping them as donors, repeating donations and taking part in events and dedications
• Ensure that all communications, across all mediums, reflect the values of the Fishermen’s Mission and our Christian ethos.
•  Working closely with the Digital Engagement Officer and the Digital Fundraising Officer to develop and promote In Memory Giving and storytelling via digital platforms
•  Work with the wider organisation including frontline staff to raise the profile of In Memory Giving (internally and externally) and providing information using both written and printed word to assist with conversations with clients and supporters.
• Provide reports and information as and when required by line manager.  
• Meet all targets and objectives as agreed with the line manager on an annual basis.
• Undertake training and networking opportunities, when and if required, to keep up to date with the wider charity sector.
• Work as part of the Business Development Team at all times, taking part in team events and projects and supporting other team members if required.

Person Specification

Essential

• Highly skilled in all forms of communication
• Experience of dealing with people either face to face, over the phone or via written communications
• Use of a CRM (or a database) to record all interactions
• Expertise in using digital platforms
• Team working at the highest level, sharing information, ideas and working on projects with colleagues
• To be able to work within the Christian Ethos of the organisation

Desirable

• Experience of working in a charity setting or in a stewardship role
• Working with Salesforce as a CRM
• Experience of dealing with people who are recently bereaved or in an emotional situation

Our commitment to our values is unwavering. Diverse and inclusive teams help us to serve our communities better. We want to grow a team that includes people with a variety of backgrounds, skills and views. Whatever makes you unique is welcome. We are on a journey and we would like you to join us.

Interview questions will be provided ahead of the interview.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Response Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices across South Devon, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based with requiring travel to GP practices and for multi-agency meetings and other deliverables. Occasional travel to the FearFree office in Exeter and other locations will also be required.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Job Purpose
Lead and develop the charity’s HR and Volunteering functions (People) to foster a positive, engaging, and inclusive work environment, in line with the organisation’s values and EDI objectives

Key Tasks

Leadership

• Work with the People Sub-Committee (PSC) and SMT to develop and implement organisational people strategies and plans to support the delivery of our organisational strategy for older people.
• Have responsibility for our progress against these plans; measure and report this to PSC and SMT, including by administering our annual people survey, volunteer survey and trustee survey. Identify areas that require improvement and make recommendations for change.

People management

• Oversee People-related policies and procedures, ensuring compliance with UK employment law and best practices.
• Support the development and implementation of Learning and Development (L&D) initiatives.
• Provide support and guidance to those in line management roles within the organisation including on performance management issues and processes.
• Provide line management and support to the Community and Volunteer Manager, ensuring 6 their work aligns with organisational priorities.
• Manage complex employee relations cases, including grievances, disciplinary actions, and change management.

Administration

• Ensure all employee compliance requirements are met, including DBS checks, right to work documentation, and up-to-date staff records.
• Work with the DFO to ensure accurate and timely monthly payroll processing)

Quality

• Ensure that AUKEL’s People policies and procedure are in compliance with the Charity Quality Standard.
• Strive for excellence through the people in the organisation.

Liaison

• To participate to the National Age UK HR network to exchange insight and learn good practice.
• To liaise with our Solicitor team to ensure compliance when managing complex cases.
• To represent AUKEL and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
• To attend relevant HR/ Employment Law seminars or work groups as the AUKEL HR ambassador.

General

• To meet regularly with the CEO for support, supervision and appraisal.
• To attend team and staff meetings, as required.
• To undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of Age UK East London.
• To undertake any training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional links

• This role reports directly to the CEO
• Excellent working relationship with SMT and Finance team.
• Close working relationship is needed with the Operations Coordinator and the Executive and Governance Coordinator.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Significant experience of a Generalist HR role including managing employee relations in compliance with UK employment law.
• Experience in collaboratively developing policies and procedures.
• Experience in working collaboratively with managers to provide both constructive feedback and support to staff.
• Experience of line management and developing staff or volunteers.

Desirable

• Experience of working with volunteers
• Experience of reporting directly to a Trustees Board.

Knowledge & Understanding

Essential

• Strong understanding of diversity, equity, and inclusion principles and practice across People Functions.
• Degree in Human Resource

Desirable

• Management or have acquired the equivalent CIPD level through experience assessment (or working towards same)
• Knowledge of Health and Safety as it relates to the HR function
• HR data system/ data bases (preferably Sage HR).
• Confidence in using Office365 including Microsoft forms.

Skills/Attributes

• Excellent verbal and written communication including ability to write reports and present to different stakeholder groups.
• Ability to collect and analyse data to extract insights and trends to make informed decisions.
• Intermediate IT skills including using of Microsoft form and polls.
• Professional and proactive approach which instils confidence, trust and motivates others

Desirable

• Mediation skills
• Conflict Management skills 
• Values-driven and aligned with the mission of the charity. 
• Empathetic, with a strong commitment to employee and volunteer well-being.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• This post is required to ensure to undertake regular CPD to ensure that their working knowledge is up to date with
changes in employment law and HR best practice.
• Flexibility in working hours to meet organisational needs.

We are recruiting for a temporary community fundraising officer for a childrens hospice, this role is 28 hours a week. You will support and inspire groups, schools, faith organisations, and local businesses to fundraise for the hospice, ensuring they feel valued, supported, and connected to the difference they are making. This is a varied, people-focused role suited to someone who is enthusiastic, organised, and passionate about making a positive impact.

Hybrid working min 1 day in the office , Also need a Current Enhanced DBS

The Role
To act as the first point of contact for our community fundraisers. This includes but is not limited to, recruiting community supporters, responding to enquiries and providing support and advice in relation to supporting the hospice.
Develop and maintain strong relationships with community groups, schools, clubs and local businesses.
Identify and develop new community fundraising opportunities within the hospice catchment area.
To utilise Raisers Edge database to record and track donor interactions.
Organise and deliver, if applicable, presentations and meetings to promote the hospices mission and opportunities for collaboration.
Attend community events, cheque presentations and fundraising activities as a representative of the hospice.
Monitor and report on outreach activity, fundraising income and engagement.

The Candidate
Knowledge and understanding of fundraising
Knowledge and understanding of the importance of building relationships with supporters
High standard of interpersonal and communication skills both written and verbal
Confident in public speaking and able to present to an audience
Experience in community fundraising or relationship-building roles

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development

Our Head of Services Development will be:

• leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy.  And also working alongside our Digital Services Product Manager on all of our digital services.
• overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
• ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
• Developing and managing our service development roadmap.  
• With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.  

We’re looking for:

• significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
• ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
• experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
• experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
• substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
• Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).

Closing date for applications: 9:00 on Monday 2nd February 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.