Supporter experience officer jobs

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This is a critical and influential role at Independent Age, reporting to the Head of Governance. The post holder will provide high-quality support across a broad and impactful portfolio, including risk management, procurement and contracts, governance, safeguarding and business continuity, helping to build a culture where accountability, learning and continuous improvement drive meaningful change. 

Working closely with senior leaders and the Board, you will play an important role in enabling effective and confident decision-making across every level of the charity. This is an opportunity to contribute across a wide range of areas and to see the direct impact of your work on how the organisation functions and delivers its mission. 

We are looking for someone with a genuine passion for risk management, alongside a strong understanding of not-for-profit governance best practice. You will also bring experience in at least one of the following areas: procurement, contracts management, third party contract risk, business continuity planning, policy management or safeguarding.

You will be an excellent communicator, confident working with senior stakeholders, with strong attention to detail and a proactive, can-do approach. Above all, you will take pride in getting things done efficiently and to a high standard and be motivated by the opportunity to work for a values-led organisation making a meaningful difference to older people.

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. 

If your experience doesn’t align perfectly with all of the above criteria but you do meet most of them and are excited about the role, we encourage you to apply anyway.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, our office has many inclusive features, and there is no dress code. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all, but if you need a different form of flexibility, we are always happy to talk flexible working. Those contracted to work in the office are required to attend the office a minimum of 4 days per month. This role supports Board and committee meetings which may be held online or in the office, meaning availability to support with this is required. 

You can find out more about what it’s like to work at Independent Age on the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate.

Closing Date: Tuesday 14 July, 23:59

1st Interview Dates: Tuesday 21 and Wednesday 22 July, online via Microsoft Teams 

2nd Interview Dates: Wednesday 29 July, in person at our London Office (Avonmore Road)

Location: Maidstone
Contract: Temporary, 3 months
Hours: Full-time, 37 hours per week
Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent)
Start Date: ASAP

Prospectus is proud to be supporting our client in their search for a temporary Homelessness Support Officer. Please note this role will require an enhanced DBS check due to the need to work closely with vulnerable adults. You will also require a valid driving licence and access to your own vehicle.

Responsibilities:

• Manage a caseload of clients, delivering effective support, needs assessments, and support plans
• Provide practical and emotional support to vulnerable individuals with complex needs
• Work collaboratively with partner agencies to deliver multi-agency interventions
• Support individuals to access services such as housing, healthcare, education, and employment
• Carry out risk assessments and develop “staying safe” plans
• Help prevent and reduce rough sleeping and homelessness across the borough
• Maintain accurate case records and contribute to service performance targets
• Participate in out-of-hours work, including evenings, weekends, and on-call rota

Requirements:

• Recent, relevant experience working in a housing or homelessness-focused role
• High level of organisation and attention to detail, with the ability to manage priorities and caseloads
• Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships
• Collaborative, proactive, and empathetic approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are looking for a senior partnerships officer who will ensure our vital work to address the
environmental crisis is well funded, working to secure new partnerships and stewarding existing
funder relationships.

This multifaceted role works across teams to coordinate and deliver Green Alliance’s fundraising
activities and grant management. Collaborating with the organisation’s policy and political
experts, you support the creation of creative and impactful new project proposals that address
environmental problems and support the organisation’s strategy. You will identify funders for this
through prospecting and relationship building and will guide proposals through processes to
secure funds. You will monitor the organisation’s progress against fundraising targets and lead on
management of our funding pipeline.

Stewardship of existing funding relationships is a significant part of this role which means
ensuring we have excellent communication with our funders, making sure they receive high
quality reports on Green Alliance’s impact and supporting the team to see our funders as partners.
You will manage our Business Circle and maintain relationships with its members and support
efforts to recruit new business members into Green Alliance Task Forces.

Excellent communication skills are at the heart of this role, both written and verbal. You will be
confident, efficient, and resourceful; calm under pressure and enjoy building strong relationships
with a variety of senior stakeholders, as well as working independently. Strong skills in relation to
organisation, administration and prioritisation are essential.

You will need to understand, or be willing to learn about, the political and environmental policy
contexts we work in.

Job Title:  Child Support Officer (Therapeutic) 

Hours:  Part-time 17.5 hours per week during Monday to Friday  - working pattern to be agreed with the successful candidate.

Contract Type: Fixed Term Contract to 31st March 2027 with the possibility of extension subject to availability of funding 

Salary:  £15,750 to £16,750 per annum depending on experience (this is £31,500 to 33,500 Full-time equivalent)

Location:  An outreach-based role, working across BCWA locations in Bromley & Croydon boroughs, including independent refuges and dispersed move-on accommodation. 

Deadline:  Wednesday 8th July 2026 at 11.00pm

Interviews:  In person in London SE20

About the role: We are seeking to recruit a Child Support Officer (Therapeutic). You will provide early intervention, trauma-informed therapeutic support to children and young people living in BCWA’s refuges and dispersed move-on accommodation who have been affected by domestic abuse. You will develop, deliver, and evaluate a programme of one-to-one support, group sessions, and structured play/learning activities for children and young people.You will use creative and therapeutic approaches (e.g. play, arts, and age-appropriate therapeutic tools) to support children in understanding and recovering from trauma and domestic abuse. You will have significant professional experience of domestic abuse, safeguarding children, managing risk and promoting recovery, as well as an excellent working knowledge of the challenges faced by children who have experienced domestic abuse. 

Employee benefits we offer: 

- A friendly, flexible and values-led organisation 

- Competitive salary 

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time) 

- Contributory pension scheme (5%) 

- Training to help you perform your role and support your professional development 

- Comprehensive Employee Assistance Programme and wellbeing support 

- Two Wellbeing Days and day off on birthday 

Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.  

Location: This role requires a flexible, outreach-based approach, working across BCWA sites in Bromley & Croydon boroughs, including independent refuges and dispersed move-on accommodation. You will be delivering sessions in a variety of locations and carrying out regular check-ins with children and mothers where they are living.A driving licence and access to a vehicle would be preferable however the role can still be done using public transport, but you will need to take more care when scheduling meetings and planning your travel routes. 

Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support. 

Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications. 

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA is an Equal Opportunities Employer. 

Reg. Charity No.1068007. 

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

This role is pivotal in contributing to the overall mission of RFUK to protect rainforests and support Indigenous Peoples and local communities.

The Programme Support Officer will play a crucial role in ensuring sound management of specific projects in line with strategy, agreed budgets, log frames, work plans and procedures and ensuring compliance with donor requirements. This position involves a wide range of responsibilities, including monitoring project implementation and documentation, as well as ensuring timely and accurate reporting to donors in collaboration with team members and partners.

This is a full-time (35 hours per week) fixed-term role for 12 months, with the possibility of extension. The post can be based fully remotely in France or offered as a hybrid role from our London office, with at least 1 day per week in the office. We offer flexibility, a supportive culture, and the opportunity to make a lasting difference.

About you

You are a highly motivated and detail-oriented professional with a background in project management, preferably in the NGO or international development sector. You possess excellent written and spoken fluency in both English and French, enabling you to effectively communicate and collaborate with diverse teams and local partners.

Your experience includes supporting project and financial management, including close liaison with implementing partners, taking high quality meeting notes, and producing succinct reports. You have experience monitoring project implementation and ensuring compliance with donor requirements.

Your strong interpersonal skills, attention to detail, and ability to work under pressure make you an invaluable asset to any team.

This role would suit someone who is eager to develop new skills and contribute to the cause of protecting rainforests and supporting Indigenous Peoples and local communities. You are committed to RFUK’s mission and are enthusiastic about contributing to the success of its projects.

Job description and benefits

Please download the full job description. We offer 30 days annual leave, 4% pension contributions (in the UK), Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as either a fully remote-based role in France, or as a hybrid role based in our Bethnal Green, London office. If based in London, the postholder would be required to work in the office at least 1 day per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.

Application Process

To submit your application, kindly complete the online application form by 9AM, 29 June 2026. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Interviews with shortlisted candidates will be held online on 8 July 2026. Please let us know in your application if you are available to attend an online interview.

Are you a confident digital communicator with a passion for fundraising and social impact? Nottingham Women’s Centre is looking for a Fundraising and Digital Communications Officer to help grow our digital presence and income, supporting life-changing work for women across Nottingham.

We are a vibrant, feminist organisation dedicated to helping women overcome barriers, amplify their voices and build better futures. Through services including counselling, advice, wellbeing activities and campaigning, we create opportunities for women to thrive.

The Fundraising and Digital Communications Officer will lead on delivering engaging digital fundraising and communications activity. You’ll manage email marketing and social media channels, grow our online audiences, and create compelling campaigns that increase awareness, engagement and donations. Working closely with colleagues, you’ll ensure a consistent and effective digital presence across fundraising, services and campaigns.

You’ll also play a key role in improving supporter journeys, using data and insight to optimise campaigns, segment audiences and maximise impact. Alongside this, you’ll contribute to the ongoing development of our CRM and digital platforms, helping to strengthen how we connect with supporters.

We’re looking for someone with experience in digital marketing and fundraising, strong copywriting skills, and confidence using tools such as email marketing platforms and social media scheduling and analytics tools. You’ll be organised, creative and comfortable managing multiple campaigns, with a strong commitment to equality and feminist values.

You’ll join a supportive, values-led organisation where your work will have a direct and meaningful impact. We offer flexible and hybrid working, generous leave, and a strong focus on wellbeing and collaboration.

This is a great opportunity to grow your career while helping deliver vital services for women.

Please review the full Fundraising and Digital Communications Officer job description below for further details.

About Us

The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Park Support and Cemetery Officer to join us at Brompton Cemetery and Kensington Gardens on a full-time, 12 months fixed term basis, working 36 hours per week.

The Benefits

• Salary of £28,864 - £30,500 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a unique opportunity for a customer-focused individual with administrative experience to join our dedicated and historic organisation.

In this rewarding role, you will be a calm and reassuring presence, helping families and visitors navigate deeply personal moments with empathy, care and quiet professionalism.

What's more, you will become a guardian of heritage, playing a key role in the careful preservation of a breathtaking Victorian garden cemetery where every path tells a story and every detail matters, and of an iconic park in Kensington, central London.

The Role

As a Park Support and Cemetery Officer, you will provide on-site business support and administrative functions to aid the delivery of services at Brompton Cemetery, and at Kensington Gardens.

Specifically, you will serve as the primary point of contact for visitors, colleagues, contractors and families, overseeing bookings, co-ordinating meetings and events, and supporting funerary services with professionalism and empathy.

Beyond this, you will ensure the accuracy of records, calendars and systems, supporting the smooth operation of both sites, Brompton Cemetery and Kensington Gardens, through tasks such as processing permits and commercial licences, purchase orders and invoices, assisting with correspondence and deliveries, managing burial records, helping with grave searches and other client services.

Additionally, you will:

• Raise purchase orders, sales invoices and update financial records
• Manage and maintain key cupboard
• Assist with updating signage and noticeboards

About You

To be considered as a Park Support Officer, you will need:

• Experience of providing a high level of customer service
• Significant experience using office IT applications
• Good literacy, numeracy, and accuracy in administrative tasks
• Strong collaborative skills and adaptability

Other organisations may call this role Administration Officer, Park Administrator, Office Support Officer, Administrative Support Assistant, Park Office Assistant, Cemetery Administrator or Cemetery Services Officer.

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you want to join us as a Park Support and Cemetery Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Contract:   Permanent, full time

Salary:   £28,996 – £33,716 per annum

Location:   Burford, Oxfordshire (hybrid working)

Closing date:   2 July 2026

Interview date:   8 & 10 July 2026

Do you enjoy building meaningful relationships and creating partnerships that make a real difference for animals and the people who love them? If so, we’d love to hear from you.

We’re looking for a Corporate Partnerships Officer to join our Fundraising, Marketing and Communications team. This is an exciting opportunity to help grow and develop our corporate partnerships, securing vital income and long-term support for Blue Cross.

More about the role

As Corporate Partnerships Officer, you will support the Head of Corporate Partnerships, Community and Events to secure high value, long-term partnerships across a range of sectors. You’ll play a key role in both account management and new business development, helping to deliver impactful, mutually beneficial relationships with corporate supporters.

You will manage a portfolio of partners, support the development of new opportunities including Charity of the Year, sponsorship and cause-related marketing, and ensure an excellent supporter experience at every touchpoint.

This role is based at our Burford site with hybrid working in place, with a minimum of two days per week in the office.

 What you will be doing

• Building and nurturing long-term, mutually beneficial relationships with corporate partners
• Managing a portfolio of corporate accounts, ensuring excellent stewardship and ongoing engagement
• Acting as a first point of contact for corporate fundraising enquiries via email and telephone
• Supporting the development of compelling proposals, reports, communications and partnership materials
• Working with the Head of Corporate Partnerships, Community and Events to deliver account management plans and maximise income
• Identifying and researching new business prospects, including due diligence and prospect development
• Securing and supporting new business meetings with potential partners and sponsors
• Developing your own pipeline of opportunities to grow corporate income
• Collaborating with colleagues across fundraising and the wider organisation to deliver partnership activity
• Supporting financial processes, including income coding and purchase orders
• Providing administrative support including acknowledgements and supporter communications
• Ensuring compliance with data protection and fundraising regulations

About you

You will have experience working with corporate partners and will be confident building relationships with a wide range of stakeholders. Comfortable managing both account management and new business activity, you will be organised, proactive and motivated to deliver results.

You’ll bring a positive, solutions-focused approach, with the ability to manage competing priorities and work under pressure. You will communicate confidently and professionally, representing Blue Cross in a way that reflects our values and culture.

Essential Qualifications, Skills, and Experience

• Experience managing corporate partnerships or accounts 
• Proven experience supporting or delivering new business development 
• Ability to build and maintain strong, positive relationships internally and externally 
• Strong research and prospecting skills 
• Excellent written and verbal communication skills 
• Strong organisational skills and attention to detail 
• Good interpersonal and influencing skills 
• Experience using MS Office and databases 
• Ability to work both independently and as part of a team 
• Understanding of, and ability to apply, Blue Cross values

 Desirable Qualifications, Skills, and Experience

• Experience within corporate fundraising 
• Experience using CRM databases 
• Knowledge of the charity sector 
• Confident and engaging communication style 
• Creative and innovative approach to identifying opportunities 
• Strong influencing and persuasion skills 
• Ability to think strategically and spot growth opportunities 
• Solution-focused mindset

How to apply 

To apply for this role, please submit your application through our careers site and demonstrate how you meet the essential criteria.

We reserve the right to close this vacancy early should we receive a high volume of applications.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

We're looking for a passionate, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Brent. No personal care or experience is required, just the right values

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern.

The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Oversee the daily running of the service ensuring all health and safety responsibilities are met
* Raise safeguarding alerts and complete incident reports within specified timeframe
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
* Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
* Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Candidate Support Officer

£27,250 | 6 Month Fixed Term Contract
Central London | Hybrid Working (20 percent office based)
Full time, 35 hours per week (9 to 5)

Interviews: 15th and 16th June | ASAP start

The opportunity
A well established professional membership organisation is looking for a confident and organised Candidate Support Officer to join their busy team.
This is a fantastic opportunity to work in a structured and professional environment, supporting the delivery of high profile assessments while playing a key role in ensuring a smooth and positive candidate experience.

You will be working in a process driven environment where accuracy, organisation and the ability to manage multiple priorities are essential.

The role
You will sit within a candidate services team, supporting the coordination and delivery of assessments and acting as a key point of contact for candidates and stakeholders.
Key responsibilities include

• Managing enquiries via email, phone and in person
• Processing applications, checking eligibility and handling associated fees
• Maintaining accurate candidate records using internal systems and databases
• Issuing communications including admission details and results
• Supporting candidate communications and website updates
• Producing data for reporting and service improvement
• Assisting with the delivery of assessment activity when required
• Supporting wider administrative processes including payments and invoicing

About you
To be considered for this role, you will need to demonstrate

• Relvent experience in an office based administrative role
• Strong customer service skills and the ability to communicate professionally with a range of stakeholders
• Experience using databases or CRM systems
• Excellent attention to detail and a high level of accuracy
• The ability to manage competing priorities and work to deadlines
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office

You will be organised, proactive and comfortable working both independently and as part of a team.

Additional information
This role offers hybrid working with a requirement to attend a central London office for part of the week.
Due to the level of interest expected, we may not be able to respond to every application individually. All applications will be reviewed and if your experience aligns with the role, we will be in touch to discuss next steps.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Ensuring those who served are always supported.

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s job remains to ensure that those who have served are always supported.

We are now looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.

The successful candidate will have a strategic mindset and relevant experience of managing delivering impactful multi-channel campaigns and email marketing for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors.

Where you fit in

You’ll join an ambitious marketing and communications team focused on raising the Royal Hospital’s profile, increasing fundraising income, and building new audiences through strategic, emotive and measurable communications.

Your work will directly contribute to protecting and securing the future of the Royal Hospital Chelsea - helping us reach supporters, donors, and the veteran community with stories that inspire action and demonstrate undeniable impact.

What you’ll be doing

You’ll be delivering a range of digital and traditional marketing campaigns for stakeholders across fundraising, commercial and heritage parts of the organisation – including the Chelsea Pensioners Veterans Outreach programme, which aims to combat loneliness and isolation in older veterans across the UK.

You’ll drive our delivery of e-newsletters and supporter journeys through dot digital, and report on trends and insights in order for us to learn and improve.

We want someone who is:

• A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
• A confident email marketeer, with experience of welcome and supporter journeys and supporter e-newsletters.
• Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
• Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
• Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.

To apply please submit your CV and a covering letter of up to 500 words.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.

Key Responsibilities:

• Manage and deliver individual giving campaigns across online and offline channels, including direct mail, email, telemarketing, face-to-face, and digital acquisition.
• Support the planning, execution, and analysis of campaigns to meet income and expenditure targets.
• Collaborate with internal teams and external agencies to ensure timely and compliant campaign delivery.
• Maintain supporter relationships through quality communication, including thanking donors effectively.
• Contribute to the development of long-term donor strategies, using data insights to inform efforts.
• Assist with reporting, monitoring campaign performance, and supporting upcoming projects such as supporter journeys and appeals.
• Ensure all campaign activity aligns with organisational guidelines and best practices, including compliance and branding standards.

Person Specification:

• Proven experience in managing multi-channel direct marketing campaigns, particularly offline channels such as direct mail.
• Strong project management and organisational skills, with the ability to handle multiple campaigns simultaneously.
• Effective written and verbal communication skills, with attention to detail in copywriting and proof-reading.
• Knowledge of data analysis and reporting tools to interpret campaign performance.
• Experience working with external suppliers and managing budgets.
• Comfortable working within a team-oriented, collaborative environment and able to adapt to a busy workload.
• A proactive approach, with the confidence to take the initiative and prioritise tasks effectively.
• Empathy and commitment to the organisation’s mission, with an understanding of supporter care principles.

What’s on Offer:

• Salary: £33,000- £34,000
• Location: Hybrid with 1-2 days per month in the office in Surrey
• Contract: Full time, permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.

We have an exciting new opportunity for a Triage & Early Interventions Officer to join the team in Thames Valley working 37.5 hours a week on a fixed term basis until 31st March 2027. This is a home based role; however it is a requirement of our contract that all applicants must reside within Oxfordshire, Berkshire or Buckinghamshire and there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days and 121 Meetings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.

As a Triage & Early Intervention Officer, you will be:

• talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.