Supporter service administrator jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bid Manager & Writer
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Job Title: Bid Manager & Writer
Location: Highbury & Islington. Unfortunately, this premises does not have step free access.
Salary: £42,000
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00. Hybrid role based in our central office with regular travel to our services, market engagement events and days working from home
About the Role
We are seeking a skilled and experienced Bid Manager and Writer to join our dynamic Business Development Team. This is a pivotal, hands-on role that will play a key part in driving organisational growth, securing new opportunities, and retaining existing contracts. Working closely with senior colleagues and internal stakeholders, you will develop strong, persuasive bids and proposals that meet financial targets and organisational objectives. While you will work independently on bids, you will also be an integral part of the wider Bid and Business Development teams, supporting colleagues and collaborating with subject matter experts as required.
SIG is a complex and growing organisation, delivering a wide range of health, social care and criminal justice funded services. In this role, you will lead competitive tendering processes end to end, crafting compelling, compliant submissions that align with our mission and values. You will take ownership of the full bid lifecycle, from early market engagement through to final submission ensuring quality, consistency, and compliance at every stage.
Many procurement processes screen submissions for AI‑generated content, and our bids must meet strict originality requirements. Applicants must be able to write independently and produce original bid content without reliance on AI writing tools
Key Responsibilities Include:
- Lead the development and submission of competitive bids, ensuring all are delivered on time and to the highest standard.
- Collaborate with senior colleagues and internal teams to secure necessary approvals and sign-off for bids and budgets.
- Produce high-quality, engaging proposals that clearly articulate SIG’s vision, services, and value to commissioners and funders.
- Build and maintain strong relationships with internal and external stakeholders, including senior leaders and commissioners.
- Conduct market research and stay informed on trends across social care, criminal justice, healthcare, and procurement to inform bid strategy.
- Work closely with Bid Team colleagues to draft, review, and finalise submissions.
- Attend market engagement events and undertake service visits to gain insight and represent SIG effectively.
About You
We're looking for a self-starter, someone who can hit the ground running and form effective purposeful relationships within the organisation and externally, someone innovative, creative, and able solve problems to support our growth! Someone with previous experience writing bids and/or proposals, securing new or existing contracts. We're looking for an effective communicator, with a high attention to detail and quality. You will be passionate about what we do, supporting vulnerable people and understand the complexities of their backgrounds. .
What We’re Looking For:
- Proven experience in bid writing and bid management, with a track record of securing new contracts and retaining existing ones.
- Exceptional writing, editing, and proofreading skills, with strong attention to detail.
- The ability to produce clear, compelling, and engaging content.
- Ideally, experience securing bids and proposals within the voluntary, social care, criminal justice, or healthcare sectors.
- A strong understanding of the sector.
- Confidence in engaging with senior stakeholders, including directors and commissioners, and leading bid-related meetings.
- Strong project management skills, with the ability to prioritise effectively, meet deadlines, and work independently in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using tender portals.
- A proactive, self-motivated approach, with the ability to take ownership of bids through to successful completion.
- Alignment with SIG’s values of Ambition, Empowerment, Transparency, and Inclusivity.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
A Senior Sous Chef position is needed to assist the Executive head chef in the everyday running and organising of the kitchen and to line manage assistant chefs and kitchen porters. Menu planning, food ordering, stock control, and event delivery.
This role is a fixed-term contract for one year, and the prospective post-holder is expected to commence in the role by April.
Responsibilities
- Ensure that all the Lambeth Palace kitchen team are fully trained in the food safety management systems and procedures, implemented by the Executive Head Chef.
- Work under and closely with the Executive Head Chef to ensure that all statutory legislation is adhered to by ensuring that standards and controls for Health & Safety, food hygiene, risk assessments, COSHH, manual handling are carried out as per current legislation.
- To ensure that the agreed standards of food preparation and presentation are always supervised and adhered to.
- To maintain Lambeth Palace's five star 'Scores on the Doors' council rating.
- Maintain and develop a positive and collaborative relationship with all colleagues, giving direction when necessary.
- Ensure that kitchen timesheets are completed and submitted in a timely manner.
- Working within the HSE guidelines, the Senior Sous Chef will support the Executive Head Chef to ensure allergen training is provided to all hospitality staff.
- To ensure that food waste is minimised and Lambeth Palace's sustainability targets are met reducing our environmental impact.
- To deputise for the Executive Head Chef in their absence.
- Working with the Executive Head Chef on menu development, to plan nutritious and varied seasonal menus, taking into account special dietary requirements and the seasons of the Church.
- Ensure that kitchen stock levels are maintained, rotated where appropriate, and that any need for replenishment is identified.
- Maintain kitchen equipment inventories, and reporting shortages, damage or required replacements in a timely manner.
- To conduct daily briefings with any additional or agency kitchen staff, ensuring they understand what is required of them, as well as the desired quality and production output for the day.
- To work closely with the wider Lambeth Palace hospitality team to ensure that we remain competitive and in line with current trends.
Essential
Qualifications/Skills
- NVQ Level 3 or equivalent
- Food hygiene management experience (COSHH, HACCP).
- Allergen Training
Knowledge/Experience
- Considerable experience operating different sections within the kitchen including pastry & baking.
- Experience in delivering fine-dining and banqueting catering.
Skills & Abilities
- A 'can-do' attitude and an aptitude for solving problems as they arise.
- Ability to remain calm under pressure.
- Demonstrable experience cooking a mixture of 'high-end' à la carte food and home cooking, as required.
- Considerable experience with catering for events up to 500 guests.
- Experience of baking to a high standard.
- Excellent communication skills, both oral and written.
- Self-motivated with the ability to motivate others.
- A confident, helpful personality and professional representative for Lambeth Palace.
- A keen eye for detail and anticipating other people's needs.
Personal Attributes
- Able to work flexibly, particularly evenings and occasional weekends.
- A sympathy with and interest in the Archbishop of Canterbury's ministry.
- Ability to support a culture of pride, ownership and desire to exceed expectation.
- Ability to foster a culture of flexibility.
- Ability to respond quickly and positively to changing requirements whether within the department or outside in order to meet demands and guest service needs.
- Discreet with the awareness and emotional intelligence to adapt working style and approach in different situations.
- This post is subject to a basic DBS check.
Desirable
Skills/Aptitudes
- The post holder should have a good working knowledge of Microsoft Office for day-to-day office administration.
- First Aid qualification
Closing date for applications is Sunday 18 March at 23:55 pm.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities.
Key Responsibilities
Marketing & Communications
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Support the development and delivery of the Community Clubhouse marketing and engagement strategy.
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Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials.
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Create engaging content including posters, flyers, website updates, and impact stories.
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Maintain and update the clubhouse website and social media channels.
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Ensure consistent branding and messaging across all communications.
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Support outreach activity to attract new members, volunteers, and community partners.
Community Lunch & Event Coordination
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Support the planning, promotion, and smooth delivery of regular client and community lunches.
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Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning.
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Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events.
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Ensure activities are welcoming, inclusive, and responsive to community needs.
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Gather feedback from attendees to support continuous improvement.
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Support food ordering, menu planning, and safe food service practices where required.
Volunteer Coordination & Onboarding
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Support the recruitment, onboarding, and coordination of volunteers.
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Promote volunteer opportunities through marketing and community engagement activity.
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Assist with volunteer induction, training, and ongoing support.
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Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events.
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Support volunteer recognition and engagement initiatives.
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Maintain accurate volunteer records in line with data protection and safeguarding requirements.
Community & Stakeholder Engagement
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Build positive relationships with local organisations, community groups, and partners.
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Represent the clubhouse at community events and outreach activities where required.
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Support fundraising events, awareness campaigns, and partnership initiatives.
Monitoring & Reporting
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Monitor marketing activity performance including social media engagement and event attendance.
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Maintain marketing and volunteer databases.
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Provide regular reports and updates to the Clubhouse Manager.
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Support collection of case studies, feedback, and impact data.
Administrative Support
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Provide administrative support relating to marketing, events, lunches, and volunteer coordination.
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Ensure promotional materials and information displays are current and accessible.
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Support compliance with safeguarding, health & safety, and food hygiene procedures.
Key Performance Indicators (KPIs) / Measurable Outcomes
Marketing & Engagement
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Support the increase of clubhouse attendance and participation levels.
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Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach).
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Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity).
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Increase awareness of clubhouse services measured through enquiries and new member registrations.
Community Lunch & Events
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Successful delivery of scheduled community lunches and events.
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Maintain or increase average attendance at lunches and community events.
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Achieve positive participant feedback and satisfaction levels.
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Support development and delivery of new community engagement activities annually.
Volunteer Recruitment & Retention
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Support recruitment of new volunteers to meet service needs.
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Deliver structured volunteer onboarding and induction for new volunteers.
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Maintain volunteer retention and satisfaction levels.
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Ensure adequate volunteer cover for lunches, events, and activities.
Partnership & Community Outreach
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Develop and maintain relationships with community partners and local organisations.
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Support delivery of outreach activities to increase participation and awareness.
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Contribute to fundraising or awareness events as required.
Reporting & Administration
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Maintain accurate marketing and volunteer records.
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Provide regular performance updates and reports to the Clubhouse Manager.
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Support collection of case studies and impact evidence for funding and reporting purposes.
Skill Specification
Essential
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Experience in marketing, communications, community engagement, or events coordination.
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Experience working with or supporting volunteers.
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Strong written and verbal communication skills.
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Good organisational skills and ability to manage multiple priorities.
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Experience using social media and digital marketing tools.
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Ability to build positive relationships with diverse community groups.
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IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint).
Desirable
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Experience working in a community, charity, or social care setting.
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Experience coordinating community meals, social programmes, or wellbeing activities.
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Knowledge of volunteer management processes.
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Awareness of safeguarding and inclusive community practice.
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Food hygiene awareness or willingness to undertake training.
Personal Attributes
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Friendly, approachable, and community focused.
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Creative and proactive with strong initiative.
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Ability to work independently and as part of a team.
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Strong attention to detail and organisational ability.
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Flexible and adaptable approach.
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Commitment to equality, diversity, and inclusion.
The client requests no contact from agencies or media sales.
As part of this, you will:
- Assist in the preparation of accurate, timely, and compliant financial statements and management accounts.
- Support the annual audit process.
- Play an essential role in ensuring high-quality service to KCLSU's internal and external stakeholders, including students, by maintaining accuracy, efficiency and professionalism.
To apply for this role, please fill in an application form and include a personal statement detailing how you meet the person specification.
To be eligible for this role, you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one.
- Not be a trustee of King's College London Students' Union.
REF-226 880
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SHAK (South Hampstead and Kilburn Community Partnership) is a resident led charity based on the Alexandra and Ainsworth estate in the Kilburn Ward of Camden, London, dedicated to supporting residents and young people living in an area of high deprivation.
Our Mission is to work with local young people and adults to improve well-being, inclusion and life chances by nurturing talents, passions, skills and confidence.
Our Vision is of a place where everyone can live, learn and grow together.
We do this by identifying and meeting local needs with a range of opportunities in areas of lifelong learning, youth activities, community involvement, employment support, advice and guidance, volunteering, events etc.
If successful you will be based at “The ARC Youth Club”, an estate based youth led centre with integrated music studio, kitchen, games and "chill-out" space. The ARC engages approximately 250 young people per year and plays a vital role in their welfare and development outside of school. In holidays we offer a full program of activities and free meals for young people who may otherwise miss out.
You will deliver a range of activities e.g. cooking, arts & crafts, sports, trips, music, events etc. You will also offer support and guidance for local young people and enable them to develop life long skills while designing and running their own projects, forums etc. In school holidays you will be required to work an expected 28 hrs a week as we offer a full program of activities and free meals for young people
At SHAK we are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds.
Duties Include:
Promoting and delivering activities for young people aged 9-19 yrs (up to 25yrs for young people with SEND), 3 nights a week during term time, hours 3-8pm (Tuesday, Wednesday & Thursday), and 4 days a week during school holidays, hours 11.30am-7pm (Tuesday-Friday). There also may be times when you are required to work outside of these hours
Engaging with a range of young people from diverse backgrounds and with multiple needs with a focus on developing and running a programme for girls and young women.
Ensuring safeguarding standards are maintained and other policies and procedures are upheld
Facilitate and support intergenerational projects
Working in partnership with other organisations to meet local needs
Acting as an effective part of the youth team and wider SHAK team supporting community activities as needed
Admin and reporting duties as required
Skills & Experience
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Relevant youth work qualification or equivalent and significant, relevant experience of youth service delivery.
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Experience of engaging girls in youth programmes successfully
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Knowledge of youth policies, safeguarding procedures and legislation
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Good communication, people skills and ability to work effectively as part of a team.
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Ability to relate, support and engage with wide range of young people
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Proficient with computers, social media and other modern technologies
Personal Attributes
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Highly motivated and driven by positive values and commitment to motivating others
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Flexible and adaptable against a background of change
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Resourceful- ability to work on own initiative and solve problems
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Good punctuality, organisational and presentation skills
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Creativity, resilience & commitment
All recruitment is done in line with safe recruitment practices’
If successful an enhanced DBS check will be required.
This post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Tools With A Mission (TWAM) is a Christian charity dedicated to empowering people to create their own livelihoods. We collect unwanted tools from across the UK, refurbish them into professional trade kits, and ship approximately 25 containers - over 200 tonnes of equipment - annually to support around 500 skills training centres, churches and charities in seven countries.
As Logistics Coordinator, you will oversee our ʻlocal-to-globalʼ supply chain, ensuring that refurbished toolkits reach our partners in Africa efficiently. You will plan shipping loads, prepare and coordinate shipping, control stock and inventory, liaise with stakeholders, control and analyse costs and movements, and network with in-country teams and recipients.
Giving communities tools to build a future for themselves.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
£18,000 pro rata per annum (full-time equivalent of £30,000 p/a (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)
Whipps Cross Hospital ED (Emergency Department)
Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as an ED Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.
About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 10 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Whipps Cross ED. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.
About this key role
You will be part of the Whipps Cross ED Team meeting CYP (Children and Young People) at the point of presentation to the ED to offer support, which is a person centred with the aims to safeguard and reduce risk around the CYP. This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
What we are looking for:
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
- Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
- Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
- Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused
In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
Closing date: 9 am on 2 March 2026. Interviews: 18 March 2026 at Camberwell.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.
This role will require the post holder to obtain an honorary contract with the NHS. An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Work with us - be our next Library of Things Manager at Bedminster.
Library of Things Manager
Location: Bedminster, BS3
Salary: £13.45 per hour
Hours: Part-Time minimum of 21 hrs a week
If you’re passionate about sustainability and our local communities, love working with people and things, can find your way around a sander and a spreadsheet, and want to work part-time for a local charity, then we’ve got a really lovely job for you!
We need a new Library of Things Manager to run Share Bristol Bedminster, working with the rest of our small team of staff and volunteers to make borrowing as convenient as buying.
Oversee the Share Bristol Bedminster Library of Things, ensuring it meets the needs of the local community, and work in partnership with the rest of the Share Bristol team to ensure the success of our charity and our Library of Things service.
This role is responsible for the day to day running of Share Bristol Bedminster, recruiting and supporting our volunteers, helping us engage with partner organisations, managing space bookings, managing our Thing donations and inventory, and assisting our current and potential members.
We’re looking for someone to start as soon as possible, and work around 21 hours a week.
The 21 hours per week are to include the following hours onsite at Share Bristol Bedminster.
- Mondays 17:00 – 19:00
- Wednesdays 12:00 – 14:00
- Fridays 12:00 – 14:00
- Saturdays 10:00-14:00
- Other hours can be worked flexibly either on or off-site.
The working hours will be mainly around when we are open for lending sessions. We’re accredited with the Living Wage Foundation, so you know you will be paid fairly, and you benefit from free membership of Share Bristol, so you can borrow whatever you want, whenever you want, for free!
Closing date: 5pm on Saturday 28th February 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Ideal candidates may also be searching for similar roles such as: Retail Manager, Membership Coordinator, Social Enterprise Coordinator, Community Coordinator
Applicants must have the legal right to work in the UK and will be required to have a satisfactory Basic DBS check.
No agencies please.
Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum
Contract Type: Permanent
Campaign Closes: 9th March 2026
Interviews: Week commencing 9th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible
Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.
Key Responsibilities:
Wish Assist Delivery
- Manage and oversee a caseload of 70+ wishes, per annum.
- Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
- Manage and oversee 30+ RUSH wishes per annum
- Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
- Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
- Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
- Manage contracts, payments, and schedules with all third-party providers.
- Ensure timely delivery of services and materials.
- Ensure compliance with health, safety and legal requirements.
- Manage and oversee each wish to work within the individual specified budget with accuracy and care.
- Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
- Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
- Procure £5,000+ in Gift in Kind income to be utilised on wishes.
- Ensure that each wish is magical and creates maximum impact for the wish child.
- Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
- Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.
Wish Assist Additional Responsibilities
- Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
- Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
- Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
- Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.
Safeguarding and Data Governance
- Ensure compliance with the organisation’s safeguarding policies.
- Complete mandatory safeguarding training and refreshers, as required.
- Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
- Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).
Organisational responsibilities
- Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics
- Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year
- Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
- Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working
Essential Criteria
- A minimum of 1-year previous experience in roles with a customer service or events management specialism
- Experience in liaising directly with multiple stakeholders
- Excellent organizational, interpersonal, and administrative skills
- Excellent multitasking and task prioritisation skills
Skills, knowledge and behaviours required for this role
- High level of IT skills particularly in MS Office Suite
- Knowledge of how to keep to a budget and work within financial constraints.
- Experience working within a team environment but also able to work autonomously in a self-motivated way.
- Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload.
- The ability to communicate effectively (written and verbal)
- Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
- The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required.
- To be able to be flexible and open to change in a fast-paced working environment.
- Problem-solving and adaptability within a demanding case load of wishes
- Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
- Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
- Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Deputy Clinical Lead, you will be responsible for providing the leadership, operational management, supervision, training and support of the senior HI CBT therapists, LI CBT therapists and counselors in Mind in Bexley IAPT working closely with the Head of Psychological Therapies and Clinical Lead and Service Lead in delivering the objectives of the service.
You are required to work autonomously within professional guidelines and exercise responsibility for the systematic governance of psychological practice within the service/team. In addition, to utilize research skills for audit, policy and service development and to propose and implement policy changes within the area served by the team/service.
We are looking for a highly experienced clinician with exceptional interpersonal and communication skills, who will provide clinical supervision, management and leadership to the senior clinicians and ensures that the service operates in accordance with NICE guidelines.
The post involves being able to work flexibly and to be able to work at least one evening session (i.e. 12am – 8pm one day).
Main responsibilities
- · Oversee clinical caseloads of clinical staff and report findings in management meetings as requested.
- · Support the Step 2 and Step 3 leads within the office and staff working remotely in ensuring the safe and clinically effective case management of cases, including the oversee of duty supervision.
- · Ensure that the fidelity of treatment across the service is upheld and any issues reported
- · Ensure the consistency of supervision decisions across the service and to escalate any reported problems
- · Ensure that staff are regularly informed of any chances to service policies and adhere to protocols.
- · Provide a specialist psychological advice, guidance, and consultation to staff in primary care, contributing directly to client’s formulation and treatment. This will include assessment, individual and group interventions, risk management and referral on to other mental health services as required.
- · Provide specialist advice on psychological aspects of risk assessment and risk management and including liaising with staff across all sectors of care (for example primary care, secondary care and specialist/tertiary services). This will include support for all staff at Mind in Bexley when present in the office.
- · Support the Head of Psychological Therapies IAPT and Clinical Lead and Service Lead with service performance responsibilities and representing the service at the external meetings, e.g. with G.P’s and ICB commissioners and other meetings as needed.
- · Support the Safeguarding Lead with Safeguarding staff queries across the organisation with documentation and management. This includes regular attendance at the local safeguarding meetings as required.
- · Support the Head of Psychological Therapies as a senior clinician, manager and leader for a team of psychologists, psychological therapists and trainees. This will include governance responsibilities, creating and implementing polices, service development, recruitment, performance reviews etc.
- · Working closely with the Head of Psychological Therapies IAPT and the Service Lead to maintain electronic systems for referrals, appointments, activity and outcome monitoring for performance management, including continuous audit and evaluation of service. Ensure appropriate use and administration of such systems by other members of staff within the service and provide support when needed.
- Communicate across language and cultural barriers, including working for sustained periods of time by communicating with patients, carers or groups through professional interpreters or advocates.
- · Be responsible for recording, monitoring and reporting on clinical work and communicating in a skilled and sensitive manner, highly complex, sensitive or contentious information concerning the assessment, formulation, treatment plans and progress of patients in both verbal and written formats.
- · Support the implementation of national standards for competencies in CBT and Counselling practice across primary care teams by ensuring that team members make use of appropriate supervision, training and outcomes monitoring.
- · Work closely with the Head of Psychological Therapies and Clinical Lead in motivating, evaluating and developing high and low intensity services and counselling services.
- · To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
- · Employ a broad theoretical knowledge of psychology and specialist clinical skills to develop and support the psychological skills of others (including graduate mental health workers, trainee and qualified psychologists, and members of other staff groups) through the development and delivery of teaching, training and supervision programmes.
- · Ensure that all members of multidisciplinary teams have access to a psychologically based framework for the understanding and care of patients and families/carers referred to the service, through the provision of advice and consultation and the dissemination of psychological research and theory.
- · Work closely with The Head of Psychological Therapies on developing service areas, including development of referral pathways, delivery of group and individual interventions and systematic governance of psychological practice within the service.
- · Ensure the development and articulation of best practice in psychology within the service area and contribute across the service by exercising the skills of a reflective and reflective scientist practitioner, taking part in regular clinical and professional supervision and appraisal and maintaining an active engagement with current developments in the field of clinical psychology and related disciplines.
- · Contribute to departmental governance and service management activities such as data collection and reporting of outcomes within community services, commissioners and other stakeholders as appropriate.
- · To contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the post holder’s professional and service managers in the field of IAPT and related disciplines.
Person specification
Education/Qualifications
Essential
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Doctoral level training in Clinical or Counselling Psychology plus further post graduate level diploma qualification training in a psychological therapy which may be CBT or another IAPT appropriate evidence based therapy (i.e. IPT) and/or Qualification from High Intensity IAPT Course or equivalent of BABCP accredited Post Graduate CBT training course.
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Accredited as a cognitive behavioural psychotherapist by the British Association of Cognitive & Behavioural Psychotherapies (BABCP) or nearing completion of accreditation process.
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Minimum four years post qualification and significant experience working as a fully qualified psychological therapy practitioner and demonstrating the competences as required.
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Significant experience of working within primary care psychology and/ or Talking Therapy service
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Formal training in supervision and experience of training and supervising qualified and pre -qualification psychologists, and/or high intensity and low intensity CBT therapists and counsellors.
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Experience of exercising full clinical responsibility for patients’ psychological care and treatment, both as a clinician, supervisor and team coordinator.
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Experience of work in a multi -cultural setting, including working with interpreters.
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Managerial experience and experience in leading a team of therapists and counsellors
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Evidence of continuing professional development.
Desirable
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Managerial qualification
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Experience of teaching prequalification psychological therapists and other NHS staff.
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Knowledge of key service development issues including mental health and primary care mental health/ IAPT
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Counselling, EMDR and top up LTC training
Skills and Abilities
Essential
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Able to lead a team and make decisions and judgements about the best possible way forward in a complex work environment where the evidence base is evolving.
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Extensive experience of providing CBT to clients with a wide range of mental health problems across the whole life course and presenting with the full range of clinical severity in primary care, including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
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Computer literate, able to use Word and Excel, ability to use of IAPTus
Email CV and Cover letter
About the role:
This Best Companies Top 50 mid-sized company and Top 10 Charity is looking to appoint an Operations Manager who will be responsible for the efficient operations and security of Rainbow Trust’s offices, operations contracts, vehicle fleet management and core IT infrastructure.
Reporting to the Director of Finance & Operations, you will organise and manage the activities and contracts that facilitate the smooth running of the organisation, including the management of our facilities contracts and leases for our head office in Surrey and our nine regional offices, and managing our IT systems contracts to ensure the reliability and security of our IT infrastructure.
Managing the central administration budget, as well as our leased fleet of 80 vehicles with the support of the Fleet Administrator, you will develop efficient office procedures, project manage relocations and lead on the negotiation and management of all relevant third-party contracts.
This is a broad ranging role which requires excellent organisation, project management, contract negotiation and relationship management skills.
What we’re looking for:
- A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts and budgets including IT contracts, and knowledge or experience of cyber security.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, this includes:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.
Please disclose in your covering letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London.
For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment.
For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives.
This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders.
The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place.
Job description
Employer Engagement, Outreach, & Representation
- Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark.
- Identify, approach and engage new employers, promoting participation in funded skills and employability programmes.
- Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers
- Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities.
- Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies.
- Act as the main point of contact for employers, maintaining regular communication and strong working relationships.
- Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives.
- Represent Rinova professionally at employer meetings, industry events and stakeholder forums.
- Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in.
- Work closely with internal project teams to align employer engagement with participant needs and programme outcomes.
- Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements.
- Maintain accurate records of employer engagement, opportunities created and outcomes achieved.
Values, Inclusion & Professional Practice
- Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds.
- Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention and progression.
- Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working.
- Contribute positively to Rinova’s employee-owned, collaborative culture, sharing learning and supporting team objectives.
- Uphold Rinova’s values and mission, ensuring a participant-centred, partnership-led approach to delivery.
Person Specification
Please address all points in your supporting statement and give examples
Essential Skills, Knowledge and Experience
Employer Liaison & Brokerage Skills
· Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts.
· Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement.
· Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities.
· Ability to manage multiple employer relationships and maintain clear communication and follow-up.
Experience of Creative and/or Hospitality Sector
· Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries.
· Understanding of employment pathways, roles and recruitment practices within these sectors.
· Ability to speak confidently with employers about skills needs, workforce challenges and progression routes.
Partnerships, Outreach & Stakeholder Engagement
· Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds.
· Confidence representing an organisation externally and building trust with senior stakeholders.
· Ability to work collaboratively with partners to achieve shared outcomes.
· Experience supporting or contributing to employer forums, networking events or stakeholder meetings.
Communication, Administration & IT
· Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations.
· Strong organisational skills with the ability to prioritise a varied workload and manage competing demands.
· High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems.
· Experience of managing confidential data and records in line with GDPR requirements.
Professional Practice & Values
· Empathetic, professional and culturally aware when working with diverse participant groups.
· Strong commitment to equality, inclusion and accessibility in programme delivery.
· Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs.
· Ability to work independently while contributing positively to a collaborative, employee-owned organisation.
· Strong alignment with Rinova’s mission, values and partnership-led approach to social impact.
Desirable Skills, Knowledge and Experience
· Experience working on publicly funded programmes.
· Background in careers advice, job brokerage/recruitment, employability support or IAG.
· Existing employer contacts within the Southwark or London hospitality and/or creative sectors.
· Experience contributing to events, employer forums or sector-based initiatives.
· Experience working across multiple boroughs or projects simultaneously.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Your new company
A leading London-based university is seeking an HR Advisor to join its collaborative HR Business Partnering team. You'll play an important role in delivering high-quality, customer-focused HR services during a period of positive change and improvement.
Your new roleAs HR Advisor, you will provide practical HR guidance and support to managers and staff across a wide range of operational areas, including:
- Absence management and family-friendly cases
- ER support for disciplinary, grievance and capability matters
- Recruitment coordination, job description reviews and pre-employment checks
- Managing Certificates of Sponsorship where required
- Supporting job evaluation panels and general HR administration
- Ensuring compliance with UKVI, right-to-work, DBS and GDPR requirements
- Contributing to HR projects, policy updates and process improvements
You will work closely with colleagues across HR to ensure consistent, timely and high-quality HR service delivery.
What you'll need to succeed
- Experience in a generalist HR role, ideally within a complex organisation
- Strong understanding of HR policies, procedures and UK employment law
- Experience managing ER cases, absence, and recruitment processes
- Confident communication skills and the ability to build strong relationships
- A proactive mindset, high attention to detail and commitment to continuous learning
What you'll get in return
- Opportunity to join a supportive and values-driven HR team
- Exposure to varied HR activities and transformational work
- Professional development and learning opportunities
- A collaborative environment focused on service excellence
If you are interested, please apply now!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.
Sounds great, what will I be doing?
The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff also liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use.
The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The role requires demonstrable experience supporting people with mental health and complex needs, along with a strong understanding of recovery approaches and co-production. Staff should be able to design and deliver activities that reduce anxiety, build confidence, and support individuals in creating their own recovery journeys. This includes engaging service users in assessments, co-producing and reviewing support and safety plans, and maintaining accurate monitoring records for internal use and external reporting. A good knowledge of legislation, including welfare reform, the Care Act, and housing pathways, is essential, as well as the ability to handle financial transactions accurately and use IT systems, including MS Office and case management tools.
Flexibility and resilience are also key, with the need to work evenings, weekends, and bank holidays, while maintaining high service standards in unpredictable or challenging situations. The role requires excellent stakeholder relationship skills and the motivation to deliver consistent, high-quality support. An understanding of basic building safety issues and the ability to identify repairs is desirable. Overall, the position combines strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care for service users.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
We are now looking for an HR Business Partner to join us on a permanent, full-time basis, working 35 hours per week in a hybrid model.
The Benefits
- Salary of £54,438 - £67,692
- 25 days' annual leave per year, plus bank holidays and additional leave over Christmas
- 7.5% employer pension contributions
- Flexible hybrid working options
- Enhanced maternity, paternity, and adoption pay
- Cycle-to-work scheme
- Employee protection scheme (life, critical illness, income protection)
This is an exciting opportunity for an experienced and CIPD-qualified, strategic-level HR practitioner with strong generalist and change management expertise to support our exceptional organisation at a vital point in our evolution.
You will have the chance to make a real and positive impact whilst further developing your expertise in the DEI field, ensuring your portfolio is supported in this vital area by practical experience.
What's more, you will discover an organisation that is built on the pillars of standing up, speaking out, innovating, and collaborating, making it the perfect environment to build on DEI initiatives and drive positive change.
Your Role
As an HR Business Partner, you will shape and deliver an HR strategy that supports our manifesto and operational priorities, with a particular focus on Diversity, Equity and Inclusion (DEI).
Specifically, you will deliver guidance and advice across the HR spectrum and employee lifecycle, getting involved in everything from employee relations to recruitment, as well as supporting organisational change. You will identify key people issues, contribute to policy development and coach managers to navigate complex situations with confidence and empathy.
Spending a significant proportion of your time focused on diversity, equity and inclusion, you will utilise your specialist expertise to deliver meaningful impact to our organisation. You will work with staff forums and governance groups to embed sustainable change, and develop, drive and measure progress against our DEI agenda.
Additionally, you will:
- Partner with leaders to deliver consistent, strategic and operational advice
- Advise on complex employee relations matters, including grievances, complaints, casework and high-risk cases
- Support the Director of People and other leaders on change initiatives
- Evaluate and develop performance management processes and tools
- Provide support to managers and employees to identify L&D support
- Use HR and DEI data to inform evidence-based interventions
About You
To be considered as an HR Business Partner, you will need:
- Proven experience in a complex HR generalist role, across the whole HR lifecycle
- CIPD level 7 (completed or working towards) or equivalent experience, with experience of working within a complex, changing matrix-managed organisation
- Significant experience supporting and managing change initiatives in a dynamic organisational context
- Proactive and collaborative, with a solutions-focused approach and demonstrated problem-solving skills
- Working knowledge of UK employment law
- Proven experience in a DEI-focused role, or leading DEI initiatives as part of a broader role
- Proven track record in coaching and developing managers to resolve issues and lead with empathy
- Adaptive and open-minded, with a willingness to learn and evolve
- Proven ability to collect and analyse HR and DEI data and use it to shape effective HR interventions
- Excellent organisational skills for self and others under own oversight
- Demonstrable commitment to IIED’s mission and core values, particularly around diversity, equity and inclusion (DEI), and sustainability
- Fluency in English and very good verbal and written communication skills
A DBS check will be required for this role.
The closing date for this role is 8th March 2026.
IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
The client requests no contact from agencies or media sales.