Volunteer learning and development officer jobs

The Marketing and Communications Manager will support the delivery of Ella’s integrated communications, marketing and emerging advocacy work. This role will help to ensure Ella’s reaches and influences external audiences effectively — raising awareness of the challenges faced by survivors, strengthening Ella’s public profile, and increasing engagement with supporters, partners and the wider public.

The postholder will lead our marketing and communications across digital channels, the website, impact reporting and organisational campaigns and also play a lead role in developing and delivering our advocacy and campaigning activity.  This is a hands-on role for a keen marketer and strong communicator motivated by social impact and ethical, survivor-centred storytelling. 

This is a pivotal moment for Ella's communications. We need someone ready to take the reins of our digital presence and drive our voice forward with confidence and creativity. You'll own our communications channels day-to-day, shaping how we show up online, how we tell survivor stories ethically and powerfully, and how we cut through to reach the audiences that matter.

This isn't about maintaining the status quo. We're looking for someone who can elevate our content, grow our reach, and make Ella's unmissable across digital platforms. You'll lead the charge on building our website into a stronger resource, creating content that moves people to action, and ensuring our impact work translates into compelling stories that resonate with supporters, funders, and the wider public.

Complaints Resolution Partner

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 303

The Partnerships Manager will play a pivotal role in delivering Youth Futures Foundation’s Employer Strategy.

You will embed and scale evidence-based practice across employer networks to create systemic change in how employers recruit, develop and retain young people.

This role focuses on influencing employer behaviour at scale – using evidence, partnerships and networks to embed the evidence of what works across organisations, sectors and places. It does not involve delivering employability support or 1:1 services to employers or young people.

You will be skilled at:

• Influencing organisational or systems-level change
• Translating research and evidence into practical action
• Working through partnerships, intermediaries and networks to achieve scale.

You will work with employer organisations, networks, sector bodies and system actors to ensure that Youth Futures’ evidence shapes decision-making, practice and investment – improving young people’s access to good work over the long term. 

You will have a passion for tackling youth unemployment and a strong interest in equity, diversity and inclusion issues.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information and a full job description, please download the Recruitment Pack.

HOW TO APPLY

Click on the 'Apply on website' button below to apply online. The closing date for applications is Sunday 1 February 2026 at 23:59.

As part of Youth Futures Foundation’s safeguarding policy, all employees are subject to a basic Disclosure and Barring Service (DBS) check, some positions may require an enhanced level disclosure. 

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Open Rights Group (ORG) is recruiting for a Pre-Crime Programme Manager

The Pre-Crime Programme Manager leads our work on predictive policing and surveillance within the criminal legal system and counter-terrorism policy, with a particular focus on raising awareness of, and challenging, the impact on over-policed and over-surveilled communities.

They are responsible for the development and implementation of the Pre-Crime programme, working with the Senior Management Team (SMT) and other staff to expand the programme’s profile, network and funding opportunities.

As a Programme Lead, they will also be responsible for working with the SMT and other Area or Programme leads to further develop and uphold ORG’s values and collaborative working culture. They will be recognised as an issue-expert and senior leader within the organisation.

Activities

This is a permanent position at Open Rights Group, and we have secured a number of project grants to deliver the following activities:

• Lead and manage the Safety Not Surveillance (SNS) Coalition, the UK’s only coalition fighting to prohibit AI- and data-driven predictive policing. SNS brings together grassroots partners with national organisations to build power in communities, secure media coverage, engage decision-makers and mobilise those with lived experience.

• Develop detailed policy positions on the deployment of AI and data-driven technologies by private and public actors in criminal justice, immigration and national security.

• Advocacy to encourage decision makers, including MPs, Lords, Government departments and the Information Commissioner’s Office, to adopt ORG’s and the coalition’s recommendations.

• Conduct campaigns that raise awareness of the threats posed to people’s digital rights by the data-driven technologies in policing and counter-terrorism, as well as more broadly.

• Through research and FOIs, help build a legal case with our partners against covert Police-led pathways under Prevent, the UK’s counter-terrorism programme.

• Opportunities to campaign against digital ID, the Online Safety Act and to protect freedom of expression.

What we’re looking for

Above all else, we need a passionate and effective advocate. And as regards the rest, we’re more interested in your skills, rather than your knowledge.

You might be knowledgeable on the current and emerging technologies impacting policing and the criminal justice system.

You will likely have experiencing managing multiple projects addressing harms impacting communities that are marginalised and made vulnerable by society.

You might have a strong policy background with an interest in human rights, policing, surveillance or draconian technology.

You will have the capacity to perform simultaneous roles such as research, project planning and creating communication outputs and have the creativity and lateral thinking skills to ideate interventions and disrupt harms.

You may be bringing a wide range of contacts to the role or have the skills to build relationships with diverse stakeholders with sensitivity to their aims and values.

What the job will involve

• Research: for example on the impact of current data processing practices under the Prevent Duty on individuals and targeted communities.

• Drafting policy documents: including public-facing documents such as consultation responses and reports.

• Outreach to policy-makers: including engagement with UK MPs, Lords and councillors.

• Feeding into our campaigning work: through collaboration with our Campaigns Manager, to ensure that your policy research is fed into our campaigning and grassroots activism.

• Coalition building: through collaborating with other team-members to expand our coalition of cross-sectoral allies.

• Creating comms outputs: such as blog and video posts summarising policy submissions and campaign materials.

• Some public speaking: such as giving press quotes and interviews, as well as representing ORG at external events.

• Programme management: for example, setting goals, objectives and key performance indicators for the programme to deliver.

• Project planning: including identifying further opportunities and partnerships for programme growth.

What we’re like

ORG is a vibrant digital rights campaigning organisation. Founded in 2005, we have over 20,000 members and supporters and 10 local groups across the UK.

We uphold our human rights to free expression and privacy. We condemn and work against repressive laws or systems that deny people these rights.

We campaign, lobby, go to court – whatever it takes to build and support a movement for freedom in the digital age.

Our remote team is spread across the UK. We’re a supportive, flexible group with high standards. We’re innovative and agile. You’ll work hard but be rewarded by the impact you collaboratively achieve.

We take staff well-being seriously and meet up regularly for in-person work and social events.

How to Apply

To apply, please submit a CV and a completed application form (downloadable when you click 'how to apply') by 9am on Monday 2 February 2026.

Please ensure that your email has the subject heading ‘Pre-Crime Programme Manager Application’ and that all attachments are sent in PDF or ODT format.

Interviews for short-listed candidates will be held online in the week commencing 9 February 2026, with the second and final interview taking place in-person the following week, starting from the 16 February 2026.

If you require any of these documents in an alternate format please contact us.

Candidates must be eligible to work in the UK.

ORG is an equal opportunity employer. We believe that a diverse and inclusive team working in a supportive environment is vital to the success of our work. We particularly welcome applications from candidates from marginalised and racialised backgrounds, as well as applications from disabled and LGBTQIA+ candidates.

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Responsibilities:

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £44,500 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

Here at the Royal British Legion, we are currently embarking on an exciting phase of transformation. As part of our newly formed Data, Technology and Transformation Directorate, we are seeking Director: Change and Transformation to join our team and be the strategic lead for organisational change.

Reporting to our Executive Director: Data, Technology and Transformation, you will join an existing senior leadership team to focus on shaping, mobilising and delivering a portfolio of transformation programmes and projects that enable us to achieve RBLs new objectives and to shape the long term change agenda and strategy.

You will lead a high performing team within Change and Transformation including delivery leads, programme managers, project managers and specialist PMO and Change professionals. Key areas of responsibility will include:

- Strategic Leadership: Develop and maintain our change and transformation roadmap and plans, ensuring there is measurable impact, while acting as a trusted advisor to the Executive Board
- Portfolio Management: Engage with our senior leadership community to identify change demands and priorities to ensure a well-integrated and aligned portfolio is developed and maintained
- Delivery and Enablement: Drive the delivery of the change and transformation portfolio, ensuring robust and stretching delivery plans are in place, optimising delivery performance based on insight, best practice and allocation of required resources
- Stakeholder Engagement: Build strong relationships across senior leadership, functional teams, and external partners, leveraging these relationships to enable successful delivery of outcomes
- Resource and Budget Oversight: Lead and ensure delivery of options appraisals and develop clear cases for transformation, designing projects and programmes that are credible with respect to costs, benefits, resourcing, timescales, governance, risk management and organisational capacity
- Change and Transformation Function Management: Lead and develop a high-performing team to include; delivery leads, programme managers, project managers and specialist roles (e.g., PMO, Impact & Evaluation, Change Communications)

Your experience in senior leadership role(s) and your understanding of change models and large scale transformation across people, process, technology and data within an organisation of similar size and complexity will be key to success. You will bring excellent leadership and team management skills, with the ability to inspire and motivate deliver focussed teams of professionals. Previous experience of working in a large charity or social business would be advantageous.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Should you wish to explore a remote working contract (which will not include additional London Supplement to salary) with some travel required, this can be discussed at interview stage.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates:        First Stage (virtual):17th and 18th February 2026
                                    Second Stage (in person at RBL Haig House office): date/s TBC

Please note that for candidates moving to second stage interview, there will be a Psychometric assessment to be completed virtually between first and second stage.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

Job Title: Community Outreach Worker x2

Location: Derby City. Please note this is an office-based role. 
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Community Outreach Worker to provide  high quality practical and emotional support to survivors of domestic abuse and their children living in Derby City.

The Community Outreach worker will provide high quality practical and emotional support to survivors of domestic abuse in accordance with Refuge’s philosophical principles. The post holder will inform the survivor on the options and support available, empowering the survivor to make decisions and achieve their goals to increase their safety, confidence and independence. The role involves working with a range of statutory and non-statutory agencies to advocate on behalf of survivors and promote access to services to meet their needs. The outreach worker will work within Derby City.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 30 January 2026

Interview Date: 16 and 17 February 2026

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Officer to play a pivotal role in our Haringey HVCS Service.

Sounds great, what will I be doing?

This role involves working within a multidisciplinary NHS team to support adults with moderate to severe mental illness by holding a caseload of service users and serving as their key contact throughout care planning, progress monitoring, and discharge, using the RiO system. The post-holder collaborates with individuals to develop person-centred recovery plans focused on social goals and community integration, building therapeutic relationships through trauma-informed, strength-based approaches. They support access to local resources, appointments, wellbeing activities, and peer or psychoeducational groups, while promoting recovery-focused, jargon-free communication and advocating for co-production and integrated care. Liaising with statutory and voluntary organisations ensures smooth service navigation and warm handovers, while active participation in clinical meetings and community events helps represent both Hestia and the Community Mental Health Team. The role also requires accurate documentation of all support activity, adherence to safeguarding and health and safety procedures, and engagement in supervision, training, and continuous professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will hold an NVQ Level 4 in Care or possess at least two years' experience working in a mental health setting, with a strong understanding of mental health issues, recovery principles, and co-production. They will have a solid grasp of care planning, risk assessment, recovery tools, and relevant legislation such as the Mental Health Act. The role requires excellent communication and relationship-building skills, alongside the ability to facilitate groups effectively. Candidates must be confident using IT systems, including electronic case management tools, and be able to work both independently and collaboratively in a fast-paced environment. A commitment to person-centred, trauma-informed practice is essential, as is resilience, adaptability, and the ability to maintain professional boundaries. Desirable attributes include lived experience of mental illness or secondary care services, peer support training, familiarity with local resources, and skills in training, mentoring, report writing, presentations, or multilingual communication.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Title: Children's Support Worker

Location: Warwickshire - Travel required across Warwickshire, predominantly North Warwickshire and Rugby. Use of a car is essential to the role. 
Salary: £25,857.12 per annum 

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

We are recruiting for a Children’s Support Worker who will be working closely with children and their parents who are living in our dispersed accommodation refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.

A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities.

Please note that post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

A driving license and access to a car is essential to the role. 

Closing Date: 09:00 am 12 February 2026

Interview Date: 27 February 2026

ob Title: Refuge Worker

Location: Hillingson. This is an on-site role, located within the London Borough of Hillingdon, there may be requirement to occasionally work in the London Borough of Hounslow
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. 

For further infomation regarding the role, please view our downloadable job pack. 

As part of this role, you will be required to participate in an out-of-hours on call rota

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 9 February 2026

Interview Date: 23 and 24 February 2026

Philanthropy Lead

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Context

We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us.

As a directorate, we call people to action. We invite members of the movement to:

• Get help

  • Access the help they need when they are facing or vulnerable to financial crisis.

• Give financially

  • Have abundant lives which generously share with others.

• Partner with us

  • Be actively involved in the end to UK poverty as a partner, coach, volunteer or client.

• Advocate for those in poverty

  • Belong to a shared vision that advocates for those most in need: a local and national movement.

• Prayerful discipleship

  • Become followers of Jesus, living a life of discipleship where we pray for those in need.

We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience.

Purpose

The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP’s major donors is vital for the future expansion of CAP in the UK.

Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include:

• Principle gifts

• Philanthropy prospecting and development

• Trusts and Foundations

Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners.

They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets.

Passion

Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty.

Role

Accountabilities:

Strategic Implementation & Fundraising

• Implementation of a strategic plan to significantly increase major donor income.

• Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities.

• Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising.

• Build strong relationships with key internal stakeholders, in order to identify points of engagement  and draft appropriate funding bids.

• Represent CAP at high-level events and conferences to build relationships with potential donors and partners.

Major Donor Development

• Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships.

• Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors.

• Develop compelling restricted funding projects to attract major donor investment.

• Implement a donor recognition program to acknowledge and celebrate major donor support.

Philanthropy Team Membership

• A member of the Philanthropy Team of our Mission and Movement Directorate.

• Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment.

• Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals.

• Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships.

• Implement robust systems and processes for donor relationship management, data analysis, and performance tracking.

Impact & Reporting

• Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion.

• Develop compelling narratives and impact reports that effectively communicate the impact of major donor support.

• Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement.

• Provide regular updates on fundraising progress to the Head of Philanthropy.

Innovation & Best Practices

• Stay abreast of current trends and best practices in major donor fundraising.

• Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events.

• Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions.

• Champion a culture of continuous learning and improvement within the Philanthropy Team.

• Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff.

Communications & Campaign Management:

• Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget.

• Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns.

• Ensure philanthropy plans align with brand guidelines and fundraising regulations.

Measurable Outputs:

• Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy.

• Deliver assigned agreed annual income targets for philanthropy which may include:

  • Major Donor income

  • Trusts & foundations income

  • Corporate income

• Deliver key philanthropy targets including:

  • Number of major donor prospects engaged and converted to a managed relationship

  • % of major donor caseload met

  • Number of trusts applied to

  • Average gift size from major donors

Culture:

• Clearly live out and embrace the cultural values of CAP.

• Clearly demonstrate a heart and passion for the charity.

• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

 

Other responsibilities include:
Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.

• Attendance at CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role.  It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

 

Person

Education:

Essential:

• HND level or equivalent experience of critical thinking

Desirable:

• A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales).

Experience:

Essential:

• Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals.

• Minimum 3 years of experience in high-value fundraising.

• Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals.

• Exceptional interpersonal, communication, and presentation skills.

• Strong strategic planning, analytical, and problem-solving skills

• Strong understanding of fundraising best practices and regulatory requirements.

Desirable:

• Experience of managing budgets for projects and campaigns.

• Knowledge of fundraising databases and CRM systems and Salesforce in particular.

Skills/ Abilities:

• A proven fundraiser who can inspire, influence and deliver results

• Strong negotiation and influencing skills, particularly in securing philanthropic support and building partnerships

• Excellent interpersonal skills to build strong and collaborative relationships with internal and external stakeholders

• Excellent and passionate written and verbal communication skills

• Highly organised and able to manage competing priorities

• Strong financial literacy, including experience managing budgets, tracking performance and forecasting income

• Able to analyse complex situations, identify challenges, and make sound, data-driven decisions

• A high level of emotional intelligence

Christian Commitment:

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: 

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Strategy, Planning and Performance Director, WaterAid UK and International

Contract type: Permanent, Full time – 35 hours per week

Primary Location: London, UK.

Address: 20 Canada Square, Canary Wharf, London, E14 5NN.

We are open to considering candidates based in other locations where WaterAid has an existing office, provided the time zone is compatible with the UK. Please note that candidates must possess a valid Right to Work in their respective country of residence.

For the UK location: We support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face-to-face, either in the London office, for coordination, collaboration, and connectivity across the team, or as a result of external engagement or travel for WaterAid.

Salary: £75,000 - £80,000 per annum with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Director reports jointly to the WAUK Executive Director of Finance, Technology & Strategic Planning, and the Global Director, WAI. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and international.

About the role

The Strategy, Planning and Performance Director works across WAUK and WaterAid International to deliver performance and planning.  They are responsible for delivering planning and performance assessment across both WAUK and international - ensuring that these are aligned and link up in the most efficient manner possible. They will ensure that we understand how we are contributing towards our global strategy and we are maximising our global impact.

In this role, you will:

• Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan.
• Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid’s Global Strategy and impact.
• Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board.
• Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board.
• Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation.
• Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid’s Global Strategy and our performance (Global and UK)
• Lead the project management support to key WAUK and WAi projects, as required
• Own the Global Performance Management Framework to assess performance against WaterAid’s Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes.
• Own the development and evolution of WaterAid’s Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation.
• Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects
• Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations.

To be successful, you will need:

• Strategic and critical thinking across complex and fast moving environments: able to shape business direction and strategy through anticipating and identifying trends and shifts in the wider world, able to translate strategy into action
• Knowledge of corporate planning, with a deep understanding of different approaches in different contexts
• Understanding of complex performance assessment in data-poor environments and complex, qualitative evaluation methodologies that enable deep reflection on performance
• Effective stakeholder management; able to understand and translate senior leadership needs, managing expectations and support outside of remit.
• Significant experience of providing strategic guidance to Board and senior leaders within a large and complex organisation. Able to build and maintain credibility and trust at all levels of the organisation.
• A degree with substantial experience in strategy, planning, and performance management within a reputable organization. A Master’s degree or Professional finance qualifications (ACA, ACCA, CIMA) or an MBA are advantageous but not essential.
• Clear communication and ability to convey complex ideas in a compelling manner, tailoring arguments to persuade the listener.

Closing date: Applications close on Monday, 2nd February 2026, 12:00 PM (UK time).

First Interviews will be held virtually on 17th and 18th February 2026. Second interviews will be conducted in person at our London office on 3rd and 4th March 2026.

How to apply: Click Apply to answer the pre-screening questions and upload your CV only.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during theinterview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check.

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

the3million is the largest grassroots organisation for EU citizens in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home. 

Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.

We are looking for an experienced and values-driven Community Organiser to lead the delivery of EU Voices, a project aimed at strengthening EU citizens’ communities in the UK through capacity building of civil society organisations (CSOs) and delivering a programme of engagement events and campaigns directly with EU citizens. 

The ideal candidate will be passionate about social justice and migrants’ rights, able to plan, deliver and evaluate community engagement events, while also playing a key role in liaising with CSOs and delivering a programme of capacity building activities, enabling networks to be more effective and strategic in making change happen. The role requires strong experience in community organising, participatory approaches and working with diverse, grassroots-led CSOs.

Key responsibilities

1. Community organising and civic engagement 

• Lead the planning, delivery and evaluation of the project’s community organising strategy, working closely with the3million’s other Community Organisers to deliver a cohesive programme of opportunities.
• Plan, organise and facilitate listening sessions with EU citizens’ communities in partnership with local grassroots organisations.
• Deliver outreach activities at cultural, educational and community events, including stalls promoting the project and voter registration drives.
• Design and facilitate intercultural dialogue events that build bridges between EU citizens and British residents.
• Ensure all community engagement activities are inclusive, participatory and grounded in lived experience.
• Work with the Communications Manager to effectively promote the project in the media and the3million’s website, newsletter and social media as appropriate.

2. Capacity building for CSOs 

• Lead the delivery of capacity building activities for EU citizens’ organisations, coordinating with fundraising, communications and anti-oppressive practices training providers.
• Work closely with grassroots CSOs providing one to one guidance and support, including on organising local engagement events.
• Support CSOs to deliver and implement community organising plans and deliver local outreach and campaigning events.

3. Coordination and project management

• Act as the main point of contact for the3million within the EU Voices consortium, working closely with the Project Coordinator and partners.
• Coordinate activities to ensure coherence, timely delivery and alignment with project objectives and indicators.
• Lead on project planning, internal coordination meetings, and risk management.
• Support monitoring, evaluation and learning processes, including the collection of qualitative and quantitative data from community activities.

4. Stakeholder engagement 

• Work with the Head of Policy and Advocacy to ensure community insights and grassroots priorities inform and lead the3million’s advocacy.
• Support the3million’s policy-focused webinars and engagement with UK and EU decision-makers.
• Build and maintain strong relationships with a wide network of external stakeholders including grassroots community leaders and CSOs. 

5. Reporting and documentation

• Lead on the3million’s narrative reporting for EU funders, including event reports, progress updates and evidence of impact.
• Ensure accurate documentation of activities, participant engagement and outcomes in line with EU funding and visibility requirements.
• Support the production of case studies, testimonials and stories of impact from participating CSOs. 

6. General responsibilities 

• Represent the views of the3million at events, conferences and in the media, as appropriate.
• Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO.

Person specifications

Knowledge and experience: 

• Significant experience (minimum 3 years) in community organising, grassroots mobilisation or community development.
• Proven experience working directly with EU citizens or other minoritised, racialised or migrant communities.
• Strong understanding of participatory, rights-based and inclusive organising approaches.
• Experience coordinating complex projects with multiple stakeholders and partners.
• Experience of working with people from different backgrounds, including different language skills, cultures/ethnicities, ages, etc. Comfortable interacting with people who hold different opinions with a view to build mutual understanding and solidarity.

Skills:

• Excellent facilitation skills (experience of running workshops, events, stakeholder meetings)
• Strong written and verbal communication skills, with experience producing funding reports, ability to write clear emails with compelling calls to action and the confidence to speak in public settings
• Familiarity with anti-oppression practices (which can include anti-racism, co-liberatory and intersectional principles) and ability to apply them in practice (centering the voices of racialised, minoritised and under-represented community members in project design and implementation)
• Strong administrative skills, time management and attention to detail, including the ability to set meeting agendas, keep records of volunteers/partners and to follow up on agreed actions

Personal attributes:

• A deep commitment to migrants’ rights and a passion for social justice
• Strong understanding of power, inequity and intersectionality, and how these shape participation and community engagement 
• Ability to work independently, managing competing priorities and thrive in a fast-paced environment
• A positive, proactive and solutions-oriented attitude, able to take initiative
• Willingness to travel across the UK

Desirable

• Experience working on EU-funded projects.
• Experience working with EU citizens’ communities or on post-Brexit rights issues.

Before you apply

One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people. 

We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.

You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.

If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.

We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.

Working conditions 

Position: 4 days / week 
Duration: three years contract, with possibility of extension, subject to funding 
Salary: £38,419
Location: London, UK. Majority home working. Travel will be required - majority within the UK, in addition to trips to Brussels and Rome (all travel expenses covered)
Benefits: 28 days holiday + birthday, bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: CEO

About applying 

Apply by submitting an up to date CV and cover letter, detailing your motivations for applying for this post and how your skills, knowledge and experience fit the person specifications of the role. Please note we will not be reviewing applications which do not include a detailed cover letter.