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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.
In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.
Main Responsibilities
Leadership and Management
· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests
· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity
· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management
· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence
· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts
· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics
· Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions
· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies
· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations
· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics
· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service
· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability
· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice
· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery
· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity
Communication and Relationships
· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)
· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium
· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning
· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways
· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately
· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families
· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults
· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Assess and engage in interventions with children, young people and/or adults in accordance with best practice
· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations
· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements
· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards
· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
· Planning and organisational skills
· Strong shift and staff coordination
· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery
· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring
· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand
· Provide cover and support for On Demand Support Service staff during periods of absence or high demand
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Evidence of relevant continuing professional development
· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields
· Experience with digital platforms
· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults
· Proven skills in managing teams and change successfully
· Experience of working therapeutically with children and young people
· Experience of working therapeutically with adults
· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults
· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults
· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice
· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults
· Expert knowledge of safeguarding policies and procedures
· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.
· Strong understanding of change management and how best to implement change
· Excellent communication skills both verbal and written
· Attention to detail and produces reports and information to a consistently high standard
· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy
· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively
· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability
· Model high levels of personal integrity, professionalism, and ethical conduct
· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults
Benefits
· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 17th June 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Complaints and Compliance Coordinator to join the complaints department to provide efficient and professional administration of the complaints process, ensuring accurate record-keeping, timely assessment, and handling of cases in line with BABCP procedures, and effective coordination and support for panels to enable fair and well-informed decision-making.
What you’ll be doing
Some of the duties and responsibilities of the role are:
· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
· To set up case files and ensure all correspondence is in a central location for each complaint
· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures
· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes
· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression
· To support with scheduling the meeting and preparing case files for the panel meetings
· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties
· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively
· To gather supporting documentation and data for the purpose of meetings and decision making
· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication
· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints
What we’re looking for
· Experience of working in a similar role and within a regulated environment where standards are set and enforced
· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria
· Proven administrative experience and confidence working with case management systems or similar databases
· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation
· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills
· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency
· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail
· Able to maintain impartiality and hear difficult information in a non-judgemental manner
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a cover letter by midnight on 21 June 2026.
Please note
If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.
Citizens Advice Hounslow is a well‑established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high‑quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face‑to‑face, telephone and digital services.
We are now seeking an experienced, full‑time Welfare Benefits Caseworker to support vulnerable residents in building financial resilience. The role focuses on welfare benefits issues, income maximisation and challenging decisions, delivered through practical, hands‑on, in‑person support. The successful candidate must be able to work independently, operating from our offices as well as from various locations across the borough to ensure accessible, community‑based support.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave, and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.
For more information about the role please download the Job Description and Person Specification from our website via the Apply button.
Please note:We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.
We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.
You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.
For more information about the role please download the Job Description and Person Specification from our website via the Apply button.
Please note: We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.
Sounds great, what will I be doing?
This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources.
The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience supporting individuals with a range of needs, aspirations, and associated risks, alongside a proven ability to deliver high-quality, person-centred support services. You will have experience using computer-based systems to maintain accurate records and a good understanding of welfare benefits, housing options, and legislation relevant to statutory duties. Knowledge of health and safety within community settings and the ability to undertake effective key working, support planning, and risk assessments to promote independence are essential.
You will have a sound understanding of mental health, substance misuse, and the issues affecting the client group, with the ability to work collaboratively with external professionals to develop and coordinate tailored support packages. Strong safeguarding knowledge, a commitment to continuous learning and professional development. You will be proactive, organised, and committed to helping service users achieve positive outcomes and greater independence.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At SATRO our mission is to raise young people's aspirations about their futures, and help equip them with the skills and confidence they need to pursue their goals.
About the Role
This role is all about preparing young people for their futures after education by enabling them to acquire and develop key transferable skills, confidence and experiences of the workplace that they will need to make more informed decisions.
You will deliver engaging, interactive workshops and challenges aimed at developing students’ (mainly ages 11 - 16) essential employability skills, building their confidence, and increasing their understanding of the variety of career pathways available.
About You
We are looking for someone enthusiastic, creative, who is a great communicator and comfortable working with young people in the full range of educational settings.
You should have experience of working with young people, including delivering workshops, a strong understanding of employability skills and the ability to engage and motivate learners.
About us
You will be joining a passionate and dedicated team who are committed to harnessing our relationships with businesses to raise young people's aspirations about their future careers, and through those partnerships help them understand employer expectations and develop the skills they will need to be successful.
We offer flexible working arrangements and a fun and supportive working environment
For more details please see the attached role description.
Inspiring young people about the possibilities and breadth of STEM careers, and giving them the skills and confidence to pursue their goals
The client requests no contact from agencies or media sales.
The Head of Communications, Campaigns and Awareness will be the driving force behind Neuroendocrine Cancer UK’s voice, visibility and influence. Leading our communications and engagement strategy, this role will shape how we connect with patients, supporters, healthcare professionals and the wider public - building powerful campaigns, growing awareness, and ensuring our message cuts through where it matters most.
At the heart of the organisation, you’ll bring energy, creativity and strategic direction to everything from national awareness activity to day-to-day storytelling. You’ll champion a clear, compelling narrative for NCUK, ensuring all communications are insight-led, mission-driven, and always centred around the experiences of patients and families affected by neuroendocrine cancer.
We’re looking for an ambitious, ideas-driven communications leader who thrives in a fast-moving environment and loves making things happen. A natural relationship-builder and confident self-starter, you’ll spot opportunities, inspire collaboration across teams, and turn complex messages into bold, engaging content and campaigns that deliver real impact.
This is a rare opportunity to shape the profile and future voice of a growing charity with big ambitions. One day you might be leading a major awareness campaign or securing media opportunities; the next, creating compelling digital content, supporting fundraising activity, or influencing strategic direction at senior level.
If you’re a creative thinker, a brilliant communicator, and someone who wants their work to genuinely change lives, we’d love to hear from you.
Application deadline: 12 noon on Monday 15th June 2026
Provisional interview date: 30th June and 1st July 2026
To support and inform patients and families from diagnosis, enabling access to the best care and treatment.
The client requests no contact from agencies or media sales.
Job Title: Test and Quality Assurance (QA) Engineer - Web Applications
About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!
Key Responsibilities:
Required Skills and Qualifications:
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.
Interviews will be held ishortly after.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Performance and Insight Coordinator
Full time, 37.5 hours per week
Remote (UK), home working with regular travel
Salary £39,004 per year, plus benefits
About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.
We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation.
Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing.
You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities.
A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve.
You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation.
This role is subject to a basic DBS check.
About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story.
You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships.
You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams.
With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.
You’ll also bring:
Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.
How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026.
Interviews are planned for week commencing 15 June 2026.
If you need support or adjustments to enable you to make your application, please contact the People Team directly.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sheppard Trust provides homes for older women in housing need, and we support them to live independently. We reduce loneliness and isolation by fostering a supportive community spirit.
We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities. This has been years of work for our charity and we're really excited to form the team that will work with our residents in our brand new home. Our residents live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.
We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims. We operate with these values: respectful, inclusive, conscientious, compassionate, honest.
The purpose of this role is to support the residents to achieve their personal goals for independent living and wellbeing, safely and with dignity. You'll create support plans, offer practical advice, induct new residents, conduct welfare checks and meetings, arrange activities, work with other agencies, deal with emergencies, support good safeguarding practices and help look after our new building.
We're expecting a shift pattern where you could be rota'd to work either 8am - 4pm or 12pm - 8pm, Monday to Friday. There are times when lone working will be a requirement for this role, especially the last part of the later shift. An enhanced DBS check will be required.
You’ll bring:
We can offer:
For more information please see the full job description and person specification attached.
Independent living for older women in housing need
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to age well in Wandsworth. Our charity is consistently growing and our next step is to open a specialist Gym for older people, people with disabilities, people with dementia and people with chronic health conditions. This brand-new role will suit someone who is professional, customer-focused, energetic and passionate about exercise being inclusive.
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth.
This is a new role in our staff team that has been created to support our Executive Team during an exciting transition period where the organisation is growing and developing new services to help older people.
This role will suit an experienced, efficient and conscientious administrative professional who wants to work with a small team who are passionate about making a difference to the lives of older people.
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
We are working with an incredible life saving charity to find a new Community Manager to cover the Kent region for a maternity cover position. This is an exciting role that is people focused, making sure volunteers and supporters feel part of the family, and are appreciated and supported in everything they do, empowering volunteers in their engagement activities, from raising money, creating visitor experiences, developing the retail offering as well as looking for new audiences and opportunities.
Some of the benefits
Salary between 35,853 - 42,181 (dependent on experience)
Flexible working
26 days annual leave plus Bank Holidays
Competitive pension scheme
Life assurance
Optional health and dental cashplan
As a Community Manager you will be responsible for
Being connected to the community in your area and the primary point of contact for all things engagement (fundraising, retail and visitor experience)
Empowering the volunteer engagement team to do what they do best, engaging the public, sharing the vision and growing support for our cause
Supporting volunteer engagement crew to achieve key income, footfall and contact goals and seeking ways to engage new audiences
Being part of an amazing regional team, working collaboratively to shape the future of engagement and provide an outstanding level of care to staff, volunteers and supporters
About you
You will need to be a people person, that can interact with a wide number of different volunteers, branches, groups, individuals and businesses Inspiring and empower engagement activity in your area, tackling challenging goals
Able to work as part of a high performing team, but equally confident working independently, out and about in your area
Passionate about making a real difference for our volunteers and supporters and growing support for the cause
Significant experience of engaging supporters, volunteers and the general public
Exceptional written and verbal communication skills
People leadership experience, ideally in leading volunteers in a collaborative environment
Experience of seeking out and implementing new opportunities for improved performance
Please note this area covers Sheerness, Whitstable, Margate, Ramsgate, Walmer, Dover, Littlestone, Dungeness and requires a significant level of travel within the designated region but will also require occasional travel to other areas.
This post requires a valid driving licence.
Closing Date 14-06-2026
Interview date w/c 22 June
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.