360 Jobs for the Social Welfare sector

Peer Support Officer

We are looking for an enthusiastic and motivated individual to join the South West, Wessex and Channel Islands service delivery team to support our exciting work in Gloucestershire.

You will bring experience and understanding of the meaningful involvement of lived experience, working to address health inequities, using a data driven approach to prioritisation and focus of work.

Position: 000050 Peer Support Officer

Location: Home-based Gloucestershire, as part of the South West, Wessex & Channel Islands locality team

However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week 

Salary: Circa £17,800 per annum (FTE circa £29,813.07)

Contract: This is a fixed-term contract for 1 year. We currently have funding for this service for 1 year.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 4 October 2026

Interview Date: 13 and 14 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach for the South West and Channel Islands, the Peer Support Officer will work with colleagues across the locality to deliver against engagement activity.

Key responsibilities will include:

• Leading the involvement of people affected by stroke to prioritise our work and improve the experience of people affected by stroke
• Development of peer support groups across Gloucestershire
• Working with health care professionals, including clinicians, managers and leads
• Managing volunteers
• Build stroke communities to enable stroke survivors and their carers to rebuild their lives after stroke

About You

You will be:

• Data driven
• Able to work independently, prioritise activity and focus to increase impact and reach
• Willing to travel
• Experimental and willing to learn
• Dependable
• A team player

This role requires travel across Gloucestershire as well as occasional travel across the South West locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Are you highly organised? Do you provide excellent customer service and enjoy managing processes?

We are seeking an Interim Grants Coordinator (Live Grants) for 4-6 months for a highly regarded funder. The post will play a key role within a busy and supportive Grants and Programmes team and will be responsible for ensuring the smooth administration of a portfolio of live grants, providing outstanding support to grant holders and colleagues, and helping to deliver an effective and efficient grant-making operation. This role is offered as hybrid 35 hours per week (with at least 3 days worked from the central London offices)

Working closely with Grant Leads, you will manage a varied portfolio of funded projects, acting as a key point of contact for grant holders and responding to queries in a timely and professional manner. You will coordinate reporting schedules, process change requests, maintain accurate grant records, and ensure all grant-related information is recorded and managed effectively within Salesforce. You will also contribute to the ongoing development and improvement of grants administration processes, helping to ensure that our systems and procedures are efficient, accessible, and user-friendly.

The role also includes responsibility for grants invoicing and financial administration, supporting budget monitoring, processing grant-related expenses, and working closely with finance colleagues to ensure payments and financial records are managed accurately. In addition, you will produce management information and reports, support grant-holder events and communications, and contribute to wider organisational initiatives. A key part of this role is supporting equity, diversity and inclusion across grant-making activities and you will help ensure that our grants processes are fair and

accessible, contribute to EDI initiatives, and support engagement with under-represented groups.

We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities and deadlines. You will be a confident communicator, comfortable working with data and databases, and able to build positive relationships with a range of stakeholders. Experience of Salesforce, grant-making, financial administration, or grants management would be advantageous, but we are equally interested in applicants who can demonstrate strong transferable skills.

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, socio-economic background, or any other protected characteristic. We recognise that candidates do not always meet every requirement listed in a job description. If you can demonstrate most of the skills and experience we're looking for, we would encourage you to apply.

Yellow Door is an amazing charity, changing lives for the better across Southampton and the wider Hampshire area. We support adults, families, young people and children affected by domestic and sexual abuse, providing specialist services that offer safety, support, recovery and hope. Our finance team plays a vital part in making that work possible, helping ensure our resources are well managed, our funding is properly recorded and our organisation remains financially strong and accountable. 

This role will support the smooth running of our finance function by helping to process income, expenditure, payroll information, reconciliations, funder records and financial administration accurately and on time. It is a great opportunity for someone who enjoys detail, deadlines and practical problem-solving, and who wants their finance skills to contribute to meaningful work in the charity sector.

You will be experienced in finance administration, bookkeeping or a similar role, with strong attention to detail and confidence working with financial information, spreadsheets and finance systems. You will support purchase and sales ledger work, reconciliations, payment processes, payroll information, Gift Aid, month-end tasks and accurate record keeping. You will also be comfortable communicating with colleagues across the organisation, helping them follow finance processes and ensuring queries are dealt with clearly and professionally.

Yellow Door is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and we expect all staff and volunteers to share this commitment. This post is subject to the appropriate recruitment checks.

We are an equal opportunities employer and are proud to be an inclusive place to work, where everyone can feel they belong and has something valuable to contribute. We warmly welcome applicants from all parts of our diverse community, particularly those from under-represented groups. Yellow Door works across Hampshire and is based near central Southampton.

Please note the closing date for this post is Wednesday 30th September 2026. We will keep the vacancy open until we have successfully appointed. Once your application has been reviewed, we will contact you to let you know if you have been shortlisted for interview.

Yellow Door is an amazing charity that is quite literally changing lives for the better  across the Hampshire area, with a team of around 100 staff and volunteers, working  together to prevent and respond to domestic and sexual abuse. We provide a diverse  and innovative range of services to local people of all ages and genders. Last year we  engaged with over 4,500 clients to provide crucial support, information, and in some  cases a lifeline. Right now, our services have never been more in demand, so our  volunteers and supporters are absolutely critical to us. Would you like to be part of  our amazing team that is changing lives for the better in the Southampton area? 

About the Role 

Yellow Door is seeking an experienced and compassionate Advocacy Services Coordinator to  support the delivery of our Independent Sexual Violence Advocate (ISVA) and Diversity &  Inclusion Advocacy services. 

You will coordinate referrals, undertake risk and need assessments, allocate cases, support  advocacy staff, and help ensure high-quality, trauma-informed services for survivors of domestic  and sexual abuse. 

About You 

You will have: 

• Experience in advocacy, safeguarding, domestic abuse, sexual violence, or related support  services 

• Strong risk assessment and case management skills 

• Experience coordinating referrals or service delivery 

• Excellent communication and organisational skills 

• A commitment to equality, diversity, and trauma-informed practice 

• The ability to manage competing priorities in a fast-paced environment 

Experience supervising staff, volunteers, or practitioners would be advantageous.

Why Join Us? 

At Yellow Door, you'll be part of a dedicated team making a real difference to the lives of  survivors and families across Southampton and Hampshire. We offer: 

• Hybrid working opportunities 

• Ongoing training and professional development 

• Supportive supervision and wellbeing-focused culture 

• Opportunity to contribute to innovative and impactful services 

This role is subject to an Enhanced DBS check and is an essential car user post. 

Closing date: Friday 2nd October 2026 at 5 p.m. 

Interview date: Tuesday 13th October 2026 

Once your application has been reviewed, we will contact you if you have been  shortlisted for an interview. 

We are an equal opportunities employer and operate a TOIL system to support flexible  working. We pride ourselves on being an inclusive place to work, where everyone can feel  they belong and has something valuable to contribute. For this reason, we warmly welcome  applicants from all parts of our rich and diverse community, particularly those from under represented groups. Yellow Door works across Hampshire and is based near central  Southampton with free staff parking and opportunities for professional development.  

Yellow Door is committed to safeguarding and promoting the welfare of children, young  people and adults at risk, we expect all staff and volunteers to share this commitment. This  post is subject to an enhanced DBS Disclosure.  

Important information: To maintain appropriate professional boundaries, former service  users will not be considered for employment for two years after their relationship with the service has ended.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Macclesfield.

Position: 000052 Stroke Association Support Coordinator

Location: Home-based, Macclesfield, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Part-time, 28 hours per week

Salary: Circa £22,600 per annum (FTE circa £28,300 per annum)

Contract: Fixed term contract until 31 March 2027. Our services are contracted. We currently have funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 11 October 2026

Interview Date: First round interviews 16 October 2026. Second round interviews 22 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Summary 
The Service Manager - Z House will provide operational leadership for Z House, Caring in Bristol’s emergency accommodation service for young people aged 18–25 experiencing housing crisis. 

The Service Manager will be responsible for ensuring that Z House is a safe, welcoming, well-managed and psychologically informed service, where young people are treated with dignity and supported to move towards greater stability and appropriate longer-term accommodation. 

You will lead the day-to-day operation of Z House, overseeing referrals and placements, safeguarding with support from our Safeguarding team and risk management, staff and volunteer practice, accommodation standards, partnership working and service development. 

The Service Manager role will combine operational management with a strong focus on relationships and practice. You will work closely with the young people using Z House, the wider Caring in Bristol team and partners across Bristol to ensure that the service responds effectively to individual needs while contributing to our wider ambition to prevent and reduce homelessness. 
 
The role will also have capacity to lead or contribute to the development and delivery of additional accommodation or youth-focused projects that sit within the scope of Z House and Caring in Bristol’s Support Services. This may include developing new provision, responding to emerging needs and opportunities, and working with partners to extend or adapt our accommodation offer. 

Reporting to the Head of Support Services, you will be part of the wider Support Services team and will contribute to the development of Caring in Bristol’s approach to accommodation, youth homelessness and early intervention. 

Key responsibilities 

• Lead the day-to-day operation of Z House, ensuring the service is safe, effective, welcoming and responsive to the needs of young people experiencing housing crisis.

• Manage the referral, assessment and placement process, making appropriate decisions about suitability and ensuring risks and support needs are identified and managed effectively.

• Oversee safeguarding practice within Z House, ensuring concerns are identified, responded to and escalated appropriately and in line with organisational procedures.

• Lead the development and implementation of effective operational systems, policies and procedures that support high-quality and consistent service delivery.

• Manage and support staff and volunteers involved in Z House, creating a positive, inclusive and reflective culture and ensuring people have the information, training and support they need to work safely and effectively.

• Build strong relationships with referral partners and organisations across Bristol, ensuring young people can access appropriate specialist support and move towards suitable longer-term accommodation.

• Develop effective pathways with the wider Caring in Bristol support offer, ensuring Z House guests can access appropriate support around housing, independent living and other areas of need. 

• Budget responsibility Manage the Z House budget effectively, ensuring expenditure is appropriately monitored, controlled and managed within agreed financial parameters. 

• Lead or contribute to the development and delivery of new projects and service developments within the scope of Z House and Support Services, responding flexibly to emerging opportunities, funding and identified needs 

Do you have a passion for using your research skills to improve the lives of older people needing care? Join our team!

In this dynamic role, you will provide research support across our advice, policy and campaign work. Your research will be practice-based, with a focus on improving people’s lives and bringing about real change. This will include:

• helping our advisers to support older people and their families
• building and improving our knowledge of care law across the UK
• helping to create new information resources
• feeding into national conversations about care reform
• supporting our work to push for a better care system

You will be a vital part of a small charity having a big impact. Providing the national adviceline for older people needing care and pushing for improved care services, we are a leading voice in the sector.

The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change.

You will:

• work closely with colleagues to ensure our research aligns with our advice service, campaigns, policy, communications and fundraising
• join the charity during an exciting period of change, as we seek to diversify and increase our reach across the UK
• work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills
• be welcomed into our friendly, dedicated team

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their families. This is an exciting opportunity to join our small team and make a real difference.

“Working at Care Rights UK has truly been the most rewarding job that I’ve done. The charity’s work is invaluable to people in urgent need of help, and it has been a real privilege to assist with this. My work as a researcher has been fulfilling, stimulating and challenging in equal measure; the team are a joy to work with and enormously supportive. I would strongly recommend this role to anyone who is considering applying.” George Hill, former Researcher at Care Rights UK

Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

Seeking an enthusiastic, proactive individual with excellent communication skills and a commitment to improving outcomes for vulnerable children in the South East.. 

We are delighted to share this role on behalf of Christ's Hospital who we at the Royal National Children's Springboard Foundation (RNCSF) are working alongside. We are seeking a term time only, Regional Coordinator to support the relationship between RNCSF and local schools in the South East to secure independent day and boarding school bursary placements and access to partnership activities for care experienced children (CEVC). The post holder will be involved in engaging school stakeholders by attracting suitable school partners and being a powerful advocate for the programme.

The successful candidate will need to use their excellent communication skills to influence stakeholders in Local Authorities and schools, ensuring the continued success of the “Broadening Educational Pathways” programme – a Department for Education programme delivered by RNCSF.  As you will be responsible for all applications in your region it is also essential that you are organised and efficient, with superb time management skills.

You will be joining a dynamic, vibrant team of 8 Regional Coordinators who operate all over the country but who work closely together, via Teams, to support CEVC into bursary places in independent day and boarding schools.  Our regional coordinators work out of a local host school (with some remote working possible). This position will be based at Christ’s Hospital School in Horsham. The role is for 2-3 days per week, term time only.  You will need to be available for up to 10 ‘in person’ days, and some travel may be required for this (for which you will be reimbursed). You will report into the Head of Bursary Activity as part of the Programmes Team at RNCSF.

Please read more about the role in the Job Specification below. We look forward tor receiving your application!

Stroke Survivor Involvement Lead
Ref: 000051
Location: Home-based, Wales - However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: 35 hours per week (worked over 5 days a week, Monday to Friday)
Contract: 18-month fixed-term contract
Salary: Circa £41,300 per annum

We’re looking for a motivated and passionate person to join the Wales Locality Team.

The involvement Lead is a new role for the Stroke Association in Wales.

Working in partnership with colleagues at NHS Wales and Welsh Government, this role will set a strategic direction to involve and work closely with people affected by stroke; including stroke survivors, their carers, professionals and other stakeholders.

This role will embed a culture of involvement, ensuring the patient and carer lived experience is incorporated into all future work and used to facilitate service improvement.

Key responsibilities will include:

• Taking the lead in ensuring that lived experience shapes the implementation of key policy documents including but not limited to; the Quality Statement for Stroke and Life after Stroke Service Standards for Wales.
• Liaising with patients and families concerning complex, distressing and emotional discussions around their experiences; enabling those experiences to contribute to future improvements in stroke care.
• Building effective relationships and working closely with key stakeholders including Welsh Government, NHS Wales, Third Sector organisations and other Service User representatives.

You will have a proven record of:

• Practical experience of patient involvement.
• In-depth knowledge of patient and public involvement legislation, strategies and methodologies
• Practical experience of qualitative and quantitative social research methods and data analysis
• Knowledge of NHS Wales’s structures and key policies – particularly stroke services
• This role requires extensive travel across a large geographical locality to visit people at community settings or at home. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

About Us

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

Closing Date: Sunday 27 September 2026 (Midnight)
Interview Date: Week commencing 5 October
N.B. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you submit your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

No agencies please. 

Working within the aims, policies, and principles of the Citizens Advice Service, the MaPS-funded Community Debt Caseworker will provide specialist debt advice and casework support to clients experiencing financial difficulty and problem debt.

The postholder will deliver holistic, person-centred advice across a range of channels including face-to-face, telephone, video conferencing, email, outreach settings, and community locations across Hertfordshire, ensuring services remain accessible, inclusive, and responsive to client needs, vulnerability, and complexity.

The role requires the delivery of high-quality debt advice in accordance with Money and Pensions Service (MaPS) quality standards, Citizens Advice membership requirements, and the Debt Advice Quality Framework.

Debt Advice and Casework

• Provide specialist casework covering the full range of debt advice and debt solutions, ensuring all advice meets MaPS and Citizens Advice quality standards.
• Manage a caseload of clients with complex debt issues, including priority and non-priority debts, insolvency options, enforcement action, and financial hardship.
• Conduct detailed client assessments, including identifying emergencies, vulnerability, safeguarding concerns, and barriers to accessing services.
• Deliver debt advice through a range of channels including face-to-face appointments, telephone, video call, email, outreach sessions, and home visits where appropriate.
• Carry out Standard Financial Statement (SFS) budgeting, debt prioritisation, affordability assessments, and referral to appropriate debt remedies.
• Prepare financial statements, debt assessments, income and expenditure calculations, and supporting documentation.
• Act on behalf of clients through negotiation with creditors, enforcement agencies, utility providers, landlords, and statutory bodies.
• Prepare and present cases to statutory bodies, tribunals, courts, and insolvency services where appropriate, including Debt Relief Orders (DROs), bankruptcy applications, Breathing Space applications, and other formal debt remedies.
• Deliver holistic debt and financial capability advice, including budgeting, money management, financial resilience, and maximising income.
• Ensure income maximisation through welfare benefit entitlement checks, grants, charitable support, discretionary schemes, and other financial assistance.
• Assist clients with related issues integral to their debt case, including welfare benefits, housing, energy debt, employment, and financial exclusion, making referrals where appropriate.
• Provide tailored support to clients experiencing vulnerability, mental health issues, digital exclusion, language barriers, or crisis situations.
• Empower clients to make informed decisions and support them to improve long-term financial wellbeing and independence.
• Offer access to holistic services and onward referrals for non-debt issues to ensure comprehensive client support.
• Travel across Hertfordshire to deliver community-based outreach and face-to-face support where necessary.

Administration and Quality

• Use IT systems for case recording, statistical monitoring, reporting, and document production.
• Maintain accurate, comprehensive, and up-to-date case records in line with MaPS, Citizens Advice, GDPR, and organisational requirements.
• Ensure all casework complies with Citizens Advice quality standards, organisational procedures, safeguarding policies, and the Advice Quality Standard.
• Monitor progress of cases and ensure timely follow-up, review, and closure in accordance with service requirements.
• Contribute to achieving service targets, contractual requirements, key performance indicators (KPIs), and quality standards.
• Utilise digital systems, internal tools, and emerging technologies to support effective case management and service delivery.
• Participate in service audits, peer reviews, and quality assurance processes.
• Follow all relevant policies and procedures and undertake required training.

Research and Campaigns

• Assist with research and campaigns activity by providing anonymised client information and feedback on local debt trends and emerging issues.
• Record statistical information on client numbers, demographics, outcomes, and case types, providing reports, case studies, and analysis as required.
• Identify trends affecting local communities including financial exclusion, energy debt, cost of living pressures, and access to financial support.
• Raise awareness of local and national issues relevant to debt, poverty, financial capability, and social inclusion.
• Contribute to continuous improvement and service development initiatives.

Partnership Working and Public Relations

• Maintain effective liaison with statutory and non-statutory agencies, creditors, local authorities, housing providers, support organisations, and community partners.
• Represent the service at partnership meetings, outreach events, forums, and external bodies as appropriate.
• Work collaboratively with colleagues, volunteers, and partner agencies to ensure joined-up support for clients.
• Contribute positively to team learning, mentoring, knowledge sharing, and service improvement activities.

Professional Development

• Keep up to date with legislation, policy, and best practice relating to debt, welfare benefits, housing, consumer issues, and financial capability.
• Undertake mandatory MaPS and Citizens Advice training, including DRO, Breathing Space, safeguarding, vulnerability, and data protection training.
• Maintain MaPS-accredited advice standards and continuous professional development.
• Attend internal and external meetings, supervision sessions, development activities, and team meetings as required.
• Engage positively with feedback, reflective practice, and continuous improvement.

Other Duties

• Carry out any other duties required to ensure effective service delivery.
• Demonstrate commitment to the aims, principles, and equality, diversity, and inclusion policies of the Citizens Advice Service.
• Follow health and safety procedures and share responsibility for own safety and that of colleagues.
• Promote an inclusive and accessible service for all clients, respecting diversity and individual circumstances.

FRONT OF HOUSE COMMUNITY WORKER

OASIS CENTRE, OASIS HUB WATERLOO

Hours: Part time, 32 hours per week (Tuesday-Friday)

Contract: 1-year fixed term  

SALARY: £25,274 per annum including London Weighting (£31,593 for 1FTE)

We have an exciting opportunity for a Front of House Community Worker in our Oasis Centre space. This space is a hub for our advice and support work, as well as an open door to all in our community.

You will be the first experience of Oasis for many people who walk into the door, providing a warm welcome, caring and effective support all whilst sharing the Oasis vision, mission, and ethos with those coming into the centre.

Key responsibilities of this will be:

· To welcome and assist visitors to the Centre, directing them to appointments, workshops, or meetings in the Centre as appropriate

· To ensure the smooth practical running of the community space

· Facilitating group sessions and workshops

· Represent Oasis at all times including sharing the ethos and values of Oasis

· To be able to tell the story of Oasis, including ensuring up-to-date knowledge of all the projects and services currently provided within the Hub.

The successful post holder must have:

· Good standard of basic education, including English and Maths Level 2

· Experience of working in a community or charity setting

· Experience working in a front-of-house environment

You’ll join an innovative and supportive charity where you’ll have the opportunity to make a tangible difference to young people and help shape the future of youth work in Waterloo.

Oasis is committed to inclusion and welcomes applications from people of all backgrounds.

The role includes regular evening and some weekend work and is subject to an enhanced DBS check.

As part of the package, Oasis offers:

• A pension scheme, offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
• Policies which promote well-being and are family friendly.

To apply please email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. Please expand on your CV to tell us about the relevant experience you have in running a smooth, efficient and welcoming front of house operation

2. “The Oasis Centre is a community hub, a welcoming space for the whole community to access. How would you demonstrate welcome and inclusion in your day-to-day working life? And how would you embed these principles in your work, when faced with challenging situations or behaviour?

Incomplete applications will not be considered.

Completed applications should be returned by 9am Thursday 1st October

Interviews will take place on Wednesday 7th October, in-person in Waterloo

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It’s what makes your application stand out!

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK

REPORTING TO: Head of Services

RESPONSIBLE FOR: Team Leaders and other service-based roles as required

PURPOSE OF POSITION

The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment.

The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengths-based and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs.

The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support.

The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement.

What makes this role different

• Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support.

• Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence.

• Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes.

• Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion.

The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards.

• Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation.

• Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews.

• Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service.

• Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement.

• Promote trauma-informed, strengths-based and psychologically informed practice across the service.

• Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment.

• Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk.

• Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback.

• Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews.

• Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values.

• Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements.

• Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies.

• Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money.

• Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement.

• Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures.

• Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion

PERSON SPECIFICATION

The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team.

Essential Criteria

• Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting.

• Ability to lead change, improve practice and support staff through service development.

• Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage.

• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers.

• Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk.

• Experience of contract management, performance monitoring, quality assurance, reporting and service improvement.

• Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk.

• Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement.

• Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders.

• Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support.

• Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling.

• Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns.

• Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice.

Desirable Criteria

• Experience managing commissioned homelessness or supported accommodation contract.

• Experience working within or alongside London local authority homelessness pathways.

• Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements.

• Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording.

• Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings.

• Experience leading services through mobilisation, remodelling, restructure or improvement planning.

Aptitude and Behaviours

confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money.

Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners.

Use written, numerical and performance information to make sound, accountable and compliant decisions.

Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence.

Build and develop a high-performing team through clear direction, supervision, support and accountability.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

PURPOSE OF POSITION

This role is responsible for delivering a high-quality, trauma-informed and gender-informed support service for women living in the Complex Needs service. The post-holder will hold a caseload of women residents who may be experiencing multiple disadvantage, including homelessness, rough sleeping, domestic abuse, mental ill health, substance use, exploitation, offending histories, social isolation and complex trauma.

The Women’s Support Worker will provide persistent, compassionate and practical support to women who may find it difficult to trust services, sustain engagement or accept support consistently. The role requires someone who can build safe, respectful relationships at the woman’s pace, while maintaining clear professional boundaries and supporting women to stabilise, feel safer, reduce risk and work towards their own goals.

The post-holder will work as part of the wider frontline support team, leading on support planning, advocacy and multi-disciplinary working for women residents. They will also support colleagues’ day to day to apply gender-informed practice, strengthen engagement with women and ensure support is coordinated, responsive and centred on women’s safety, choice and wellbeing.

This role forms part of a seven-day rota and will include some evening and weekend working.

WHY THIS ROLE IS DIFFERENT

This specialist frontline role is for someone who wants to make a real difference with women who have experienced exclusion, trauma and barriers to support. You will hold a focused caseload, build trust and coordinate support that helps women feel safer, more connected and able to move forward.

At Your Place, you will join a values-led organisation committed to ending homelessness and providing safe, supportive accommodation. You will be supported through reflective practice, team learning and collaboration with colleagues, managers and partners.

This role gives you the opportunity to shape gender-informed support across the Complex Needs service. You will support colleagues with engagement, risk, safety and advocacy, while keeping women’s voices, choices and experiences central to support planning. Our Values in this role:

• Compassion: We meet women with empathy, patience and respect.

• Inclusion: We value women’s identities, experiences and voices.

• Collaboration: We work with women, colleagues and partners to reduce risk and improve outcomes.

• Growth: We support women, colleagues and services to learn, develop and build on strengths.

RESPONSIBILITIES & ACCOUNTABILITIES

• Deliver safe, consistent and high-quality support to women living in the Complex Needs service.

• Hold and manage a caseload of women residents, ensuring support plans, risk assessments and safety plans are clear, current and outcome focused.

• Lead on casework, advocacy, support planning and reviews, ensuring agreed actions are followed through and progress is recorded.

• Build trusting, persistent and professional relationships with women who may be difficult to engage, distrustful of services or reluctant to accept support.

• Use trauma-informed, gender-informed, strengths-based and motivational approaches to assess needs, plan support and promote positive change.

• Assess, monitor and respond to safeguarding concerns, risk, incidents, non-engagement and changes in presentation, escalating concerns appropriately.

• Coordinate multi-agency support with health, mental health, substance misuse, domestic abuse, criminal justice, adult social care, housing, police and specialist women’s services.

• Lead or contribute to MDT meetings and case discussions, ensuring clear actions, accountability and follow-up to reduce risk and improve outcomes.

• Promote women’s safety, recognising risks linked to trauma, exploitation, coercion, abuse, unsafe relationships, rough sleeping and homelessness.

• Support women to access healthcare, benefits, mental health support, substance misuse services, advocacy, legal advice, education, training and meaningful activity.

• Support the wider frontline team to apply gender-informed approaches in day-to-day casework, engagement, risk management and safeguarding practice.

• Respond to referrals, ensuring eligibility, risks and support needs are clearly understood and recorded.

• Maintain accurate, timely and high-quality records of casework, support activity, safeguarding actions, risk, outcomes and multi-agency communication.

• Work within Your Place policies and procedures, including safeguarding, equality and diversity, data protection, health and safety and professional boundaries.

• Contribute to reflective practice, team learning and service improvement within a Psychologically Informed Environment.

PERSON SPECIFICATION

The requirements below set out the experience, knowledge and personal qualities needed for this role. We welcome candidates with relevant direct experience, education, training or lived understanding of the issues affecting women with complex needs.

Experience, education and knowledge

• Experience of supporting women or adults experiencing multiple disadvantage, complex needs, homelessness, rough sleeping, trauma, domestic abuse, mental ill health, substance use, exploitation or social exclusion.

• Relevant education, training or qualification in women’s support, trauma-informed practice, safeguarding, domestic abuse, mental health, substance use, social care, psychology, criminology, housing, homelessness or a related field.

• Experience of building trust with people who may be difficult to engage, inconsistent in contact, distrustful of services or reluctant to accept support.

• Experience of holding or contributing to a caseload, completing support plans, risk assessments, safety plans, reviews and case notes.

• Understanding of safeguarding, risk management, professional boundaries, confidentiality, equality and diversity, and data protection.

• Awareness of multi-agency working and the role of health, mental health, substance misuse, domestic abuse, criminal justice, adult social care, housing and specialist women’s services.

Skills and abilities

• Ability to provide trauma-informed, gender-informed, strengths-based and practical support.

• Ability to assess risk, respond to safeguarding concerns and escalate appropriately.

• Ability to advocate for women and coordinate support with colleagues and external partners.

• Ability to communicate clearly, build professional relationships and maintain boundaries.

• Ability to manage a caseload, prioritise work and keep accurate records.

• Ability to support women to access services, build confidence and take realistic steps towards safety, stability and independence.

• Good IT skills, including Microsoft Office and case management systems, or willingness to learn.

Personal qualities

• Compassionate, non-judgemental and respectful, with a strong commitment to supporting women affected by homelessness, trauma and multiple disadvantage.

• Patient, persistent and able to build trust at the woman’s pace.

• Reflective and open to learning, supervision, feedback and development.

• Calm and professional when responding to challenging, high-risk or emotionally demanding situations.

• Able to work independently while contributing positively to a wider frontline team.

• Committed to Your Place values of Compassion, Inclusion, Collaboration and Growth.

Desirable

• Experience in a women-only service, complex needs accommodation, rough sleeping pathway, domestic abuse service or specialist homelessness service.

• Experience using In-Form or a similar case management system.

• Knowledge of local services and pathways for women experiencing homelessness, domestic abuse, mental health needs, substance use or exploitation.

Offer of this role is subject to satisfactory DBS and employment checks being completed before starting employment.