Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties & Responsibilities
Volunteer Recruitment & Onboarding
- Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
- Deliver a high-quality, seamless onboarding experience for volunteer applicants.
- Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
- Maintain effective recruitment pipelines to meet service needs.
- Support with recruitment campaigns for high priority volunteering roles.
Compliance & Governance
- Oversee volunteer compliance, ensuring volunteers, where required:
- Have satisfactory references
- Are DBS-checked
- Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
- Maintain accurate compliance records within CRM systems.
- Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
- Ensure adherence to Hospice policies, legal requirements and best practice
Volunteer Operations & Service Delivery
- Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
- Work with education team to co-facilitate Hospice Connections training sessions where required.
- Build strong cross-departmental relationships to align volunteering with organisational priorities.
- Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
- Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
- Arrange regular meetings with Hospice volunteer managers to:
- Review volunteer pipelines and activity
- Analyse data and service needs
- Identify opportunities for collaboration and service improvement
- Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support
- Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
- Manage and organise tasks for admin volunteers within the Voluntary Services team.
Volunteer Engagement & Experience
- Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
- Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
- Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
- Foster a positive, inclusive and motivating environment for volunteers.
Data, Systems & Continuous Improvement
- Maintain high standards of data accuracy across volunteer systems and records.
- Use data insights to inform planning and improve service delivery.
- Identify and suggest improvements to volunteer processes, including onboarding and rota systems.
General Responsibilities
- Represent the Hospice and uphold its values and reputation at all times.
- Support organisational income generation activities where appropriate.
- Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
- Contribute to ongoing service improvement across volunteering and wider Hospice operations.
Qualifications, Skills, Experience, Knowledge & Approach
Essential
- Demonstrable experience in volunteer coordination or management
- Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
- Experience managing rotas, logistics or service delivery functions
- Demonstrated experience coordinating volunteer recruitment and onboarding processes
- A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
- Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
- Strong analytical, planning, and organisational skills
- Excellent verbal and written communication, diplomacy, and problem-solving ability
- Ability to manage competing priorities and work independently in a fast-paced environment
- Proven stakeholder management and relationship-building skills
- Proven ability to meet recruitment targets across multiple service areas
Desirable
- Experience in healthcare, hospice or charity sector
- Experience facilitating training or group sessions
- Knowledge of EDI principles and inclusive volunteering practices
· Proven experience of working in diverse communities
Communication
· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships
- Good team player who is willing to support others/learn new skills
- Able to communicate sensitively and understand boundaries of working with volunteers
- Excellent verbal, written, and digital communication skills
- Compassionate, emotionally intelligent, and able to communicate sensitively
- Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
- Strong interpersonal skills to build collaborative relationships across teams
Decision Making
· Maintain confidentiality at all times
· Proactive, solutions-focused, and accountable for outcomes
· Strong attention to detail and ability to drive multiple projects concurrently.
- Confident decision-maker with sound judgement
Mental & Physical Considerations, working conditions and environment
· Commitment to the aims, ethos and values of the Hospice
· Keen to develop self within role
· Ability to prioritise in the best interests of the organisation as a whole
· Willing and able to work as part of a team and independently using own initiative
· Skilled in managing competing demands and expectations
· Work with pace and accuracy
· Ability to manage various tasks in a timely manner
· Self-motivated and able to fulfil the job role with minimal supervision
· Task driven – able to see processes through to competition
· Ability to concentrate for sustained periods of time
· Confident under pressure
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Regional Communications Manager
We are looking for an experienced, hands-on communications all-rounder with a breadth of skills to lead all regional and local communications activities in the areas where we are developing new Youth Zones.
The breadth of this role means no two days are the same, which is why we are seeking somebody organised, dynamic and self-motivated with exceptional project management and stakeholder management skills.
Working for an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.
Position: Regional Communications Manager
Location: Hybrid working: two days a week in an OnSide office combined with home-working and travel across our Youth Zones Network (including those in development) plus occasional other travel as required.
Salary: £40 - £45k per annum
Hours: Full-time (37.5 hours/week)
Contract: Permanent
Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: 12 noon on Monday 13 July 2026 (We may close this role early if we receive a high volume of applications, so we encourage you to apply as soon as possible.)
First stage interviews (virtual): Thursday 16 July 2026
Second stage interviews (in-person): Thursday 22 July, Location TBC
About the Role
With 19 Open Youth Zones, supporting 60,000 young people, the organisation is moving into a period of steady growth towards thier long-term goal of 35 Youth Zones by 2035. This role will take sole responsibility for communications activity across live and established projects including Thurrock, Wakefield, Burnley and Wrexham.
This is a key role within the communications team that will see you create understanding and awareness between the charity and the key local and regional audiences that matter to us as.
This role will involve managing a portfolio of end-to-end integrated communications and PR programmes across multiple Youth Zones at various stages of development. You will work closely with the teams, each Youth Zone’s relationship managers and fundraisers, as well as its CEO, and Trustee Board, and Young People's Development Group, acting as their trusted communications advisor. You will also collaborate with local stakeholders including Local Authority communications leads and supporters, to help establish the new Youth Zones as independent charities.
It is important to note that this role lays the foundations for each new Youth Zones’ ongoing communications approach. For each project you will be required to effectively and smoothly handover to the Youth Zones full time communication resource once in place while continuing to provide light touch ongoing support - so some experience mentoring or coaching and supporting others is beneficial.
About You
We will be looking for someone that can demonstrate a broad range of communications skills from brand development to working with local media to place newsworthy, positive stories around the Youth Zone development, to supporting the development of new Youth Zone websites and the launch of social media channels.
You will have experience of:
- Communications, either in agency or in house
- All-round integrated communications experience, including PR, copywriting and digital
- Building relationships with journalists and working with the media
- Advising internal and external teams and stakeholders at all levels
- Working directly with young people.
- Using digital platforms and tools such as MailChimp, Hootsuite, WordPress and Google Analytics
- Managing creative/design/digital agencies and briefing design and print teams
If you are as confident pitching a story to media as you are managing a branding project or overseeing an event, then this could be the role for you.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities.
It’s about opportunity.
You may have experience in areas such as Accountant, Business Account, Finance Manager, Director of Finance, Head of Finance, Finance and Systems, Director of Finance and Systems, Finance and Systems Manager, Finance and Systems Lead.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Retail Manager
LOCATION: Alderley Edge
DATE WRITTEN: May 2026
ACCOUNTABLE TO: Retail Area Manager
PRIMARY PURPOSE:
To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets.
To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.
To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.
Main Duties:
1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:
§ Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.
§ To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.
§ Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.
§ Support, train, and coordinate the work of volunteers in the shop as required.
§ Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.
§ Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.
§ Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.
§ Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.
§ To plan and prioritise special promotions, seasonal adjustments, and sale events.
§ Ensuring professional signage throughout the shop; to be clear and on brand.
§ Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice
2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.
3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.
4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.
5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.
6. Implement the highest standards of customer care and service.
7. To maximise income by participating in fundraising and trading opportunities.
8. To take responsibility for the shop to implement shop procedures, as follows: -
§ To act as a key holder at an assigned location
§ To prepare the shop for opening by the correct time
§ To close the shop at the correct time and ensuring the shop is secure before leaving
§ To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures
§ To sort, prepare and price stock to in line with charity retail processes.
§ To present stock in the sales area to the agreed standard
§ To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers
§ To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures
§ To complete paperwork as necessary, to include use of information technology on computerised systems
§ To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.
9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.
10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.
11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.
12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.
AGE UK CHESHIRE
RETAIL MANAGER - PERSON SPECIFICATION
Essential Criteria:
- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.
- ability to understand and interpret financial information in order to manage shop performance outcomes.
- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.
- supervisory experience with the ability to motivate, inspire and lead a team.
- IT literate
- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).
Desirable Criteria:
- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.
- proven retail experience
- experience of working with volunteers.
- general understanding/empathy with the aims of the organisation.
Processing stock deliveries will regularly involve carrying and moving heavy stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.
AGE UK CHESHIRE
RETAIL MANAGER - ADDITIONAL INFORMATION
The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.
All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations. Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices.
The shop staffing structure is supported by volunteer helpers. They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop.
The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.
Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period. The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence.
Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.
Hours: 36.25 hours per week, worked over 5 days Monday to Sunday. Hours are required to be flexible to ensure that the shop is staffed appropriately. There may be a requirement to travel between shops. In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.
Salary: £25452.03 per annum (£13.50 per hour). Overtime payments can be paid for exceptional circumstances where additional days have been worked.
Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.
Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.
Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.
Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.
Criminal Disclosure: Basic DBS Check applicable for this post.
Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.
Registered charity no. 1091608
The client requests no contact from agencies or media sales.