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Page 25 of 29
London, Greater London (Hybrid)
£38,000 - £45,000 per year
Part-time (16-24 hours per week)
Contract (12 months with potential for extension)

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Job description

Impact Manager Job Description and Person Specification

Job Title: Impact Manager

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.

Key Details

  • Line Manager: Chief Executive Officer
  • Salary: £38,000 - £45,000 pro rata (dependent on experience)
  • Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
  • Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
  • Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
  • Start Date: September 2025

Key Responsibilities

Core Functions

System Design & Implementation

  • Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
  • Create user-friendly data collection tools and templates for member organisations
  • Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
  • Design and launch a pilot impact measurement programme across five member organisations

Data Analysis & Reporting

  • Lead creation of quarterly insight reports and annual impact reports for stakeholders
  • Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
  • Interpret data to identify trends and provide actionable recommendations to inform operational decisions
  • Support team reporting to partners and funders

Member Engagement & Capacity Building

  • Champion the value of impact measurement among member organisations
  • Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
  • Support integration of outcome measurement into daily activities and member visits
  • Design flexible delivery options for training and support (in-person and virtual)

Additional Responsibilities

Research & Innovation

  • Conduct a member engagement audit to establish current baselines
  • Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
  • Stay current with youth sector research and policy developments
  • Track partnership funding and outcomes data

Quality Assurance & Compliance

  • Maintain best practice standards in charity impact reporting
  • Ensure full compliance with data protection legislation
  • Implement appropriate data analysis tools and methods
  • Align data strategy with organisational strategic plan

System Management

  • Support implementation of impact data capture within our Plinth system (our internal database)
  • Train team members on system usage for recording impact metrics
  • Provide regular progress reports on agreed outputs and outcomes

    Person Specification

    Essential Skills and Experience

  • Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
  • Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
  • Capacity Building: Experience supporting skill development within small organisations
  • Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
  • Communication: Ability to present data clearly to diverse audiences (from young people to board members)
  • Sector Knowledge: Understanding of challenges and priorities within the youth sector
  • Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
  • Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
  • Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values
  • Desirable Skills and Experience

  • Experience with membership organisations
  • Knowledge of the Hammersmith & Fulham voluntary sector
  • Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
  • Familiarity with Net Promoter Score and member engagement metrics
  • Experience designing and implementing pilot programmes

Benefits

  • 7% Employer's pension contributions
  • Travel and hospitality expenses covered
  • Work phone provided
  • Death in service payment of three times your salary
  • Cycle to Work Scheme
  • Tech Scheme for discounted personal laptops/smartphones
  • Optional one-to-one external support for personal development
  • Training opportunities
  • Team lunches and away-day activities

Key Relationships

Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer

External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners

About Young Hammersmith and Fulham

Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.

We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.

Our 2025-2027 Strategic Plan

Development - Strengthening member capacity and quality to enhance opportunities for young people

Resources - Expanding impact through partnerships and effective grant distribution

Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change

How We Work

  • Securing funding for organisations to collaborate
  • Providing grant funding
  • Capacity development through networking, training, and qualifications delivery
  • Campaigning for the rights of children and young people

Our Values

Accountability: Taking responsibility for using resources efficiently to achieve measurable results

Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation

Collaboration: Respecting and valuing others, recognising that diversity is a strength

Creativity: Embracing innovation and new ideas as an intelligence-led organisation

Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people

Our Principles

  • Bring organisations together on equal terms
  • Celebrate the cultural identity of youth organisations and young people
  • Promote local development and ownership of youth provision
  • Collaborate to build foundations for community involvement
  • Commit to ongoing participatory review and evaluation with regular stakeholder feedback

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.

Application Deadline: Thursday 10th of July 2025

Posted by
Young Hammersmith & Fulham Foundation View profile Organisation type Registered Charity Company size 1 - 5

Support our Membership to provide meaningful and memorable opportunities for young people.

Young Hammersmith & Fulham Foundation logo Play
Posted on: Tuesday, 10 June 2025
Closing date: 10 July 2025 at 11:39
Tags: Compliance / Quality, Data Analysis, Monitoring and Evaluation, Research