Supporter services officer jobs

Job Title: Families Employment Specialist – Maternity Cover

Location: Home-based with significant travel

Salary: £32,208

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 12 months fixed term with possibility of extension

Would you like to be inspired every day in a highly rewarding role? Whether it’s the family members we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people. The successful candidate will be helping the families and carers of veterans with health conditions gain and retain employment and develop their careers.

Launched two years ago with pilot funding from the Armed Forces Covenant Trust Fund this service has expanded with additional funding secured until 2027.

We are looking for people who place importance in values such as empathy, collaboration and adaptability and are especially interested in applicants who have lived-experience within the armed forces community as a spouse or family member.

We believe in second chances and the transformative power of compassionate care. We are committed to providing comprehensive support to all individuals, regardless of their criminal record or background.

This role will be home-based with all necessary IT equipment provided therefore applicants will need an appropriate space to work at home. The families services is delivered mainly online with flexibility required for occasional evening / weekend working to meet the needs of the families we support.

Regular travel will be required to attend events and visit partners to spread the word about the service and build referral pathways nationwide.  There will be occasional travel required for national team meetings in Richmond. These currently take place 3 times a year and require an overnight stay. There will also be periodic in-person meetings with colleagues which can take place at a convenient location locally.

What do we need from you?

• Lived experience of being a family member of serving military or veterans.
• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
• A collaborative mindset: You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
• Motivation and commitment: It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
• Adaptability: This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
• Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
• You will be an emotionally resilient individual who can effectively navigate challenging circumstances by applying sound judgement and making reasoned decisions based on available information.
• Strong sense of shared purpose with The Poppy Factory’s mission and values.

Why should you apply?

• A chance to give back to our armed forces community and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop the families service and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.

For an informal conversation to find out more about this role, please contact Kirsty Gronow.

The closing date for this vacancy will be 1 June 2025. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Interviews will take place week commencing: 9 June 2025

No agencies please.

PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain. While there is no cure, and no treatment, we aim to give everyone affected with PSP and CBD the information and support they need to live the best possible life.

Raising awareness among health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

We are now looking for a Helpline Manager to join us on a part-time, permanent basis, working 21 hours per week.

What we offer

• Salary of £21,709 for 21 hours per week (FTE £36,182.66)
• 28 days’ annual leave plus bank holidays – pro-rated for part-time roles
• Pension scheme
• Employee Assistance Programme

This is a rewarding opportunity for a compassionate and strategic people leader with a helpline/call centre background to join our passionate and pioneering organisation.

You’ll be at the forefront of supporting those affected by two of the most misunderstood neurological conditions, helping to shape the support and information provided for people living with PSP or CBD across the UK.

What’s more, with part-time hours offering greater flexibility, you’ll enjoy a fulfilling work-life balance while leading a dedicated team whose work makes a real difference every single day.

So, if you’re ready to be part of a movement that is changing lives, apply today.

How your role contributes

• As our Helpline Manager, you will lead the delivery and development of a vital lifeline for people living with PSP and CBD.
• You’ll ensure that everyone reaching out for help is met with timely, compassionate, and expert support — putting their needs and voices at the very heart of our services.
• Managing a team of six Helpline Care Navigators and supporting volunteers, you’ll lead recruitment and training to ensure the helpline runs smoothly and sustainably, while nurturing a strong, person-centred team culture.
• Through data-driven insights, you’ll continuously evaluate and improve the service, championing accessibility, safeguarding and inclusion in all aspects of delivery.

Additionally, you will:

• Develop policies and procedures to ensure best practice in advice and support
• Represent helpline users in our magazine and editorial planning
• Collaborate with senior leadership to design new services that address unmet needs

What we need from you

To join us as our Helpline Manager, you will need:

• Experience of operational management in a helpline/call centre environment
• Experience managing a team and supporting their professional development
• Experience working with volunteers across different mediums, including online
• Experience of regular service data reporting, analysis and evaluation
• Knowledge of the issues for people living with a neurological condition and their carers
• Knowledge of safeguarding practices
• The ability to manage difficult situations in a calm and confident manner

The closing date for this role is 8 June 2025
Interviews will be held on 16 & 17 June 2025

Other organisations may call this role Helpline Team Lead, Support Services Manager, Care Navigation Services Lead, Support Line Manager, Information and Advice Services Manager, or Emotional Support Services Manager.

PSPA is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as a Helpline Manager, please apply.

The Organisation

The Difference is an education charity, founded to change the story on lost learning. Our vision is to see lost learning falling nationally by 2030 and for schools to be better equipped to support all children, particularly those most vulnerable. We are a small, growing charity delivering many school leadership programmes, with a growing research and policy arm. We have had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and campaign to lower exclusions across England.

The Role
This is an exciting time to join The Difference as we increase our impact, reach more schools, and develop our influencing strategy. As Communications and Events Officer you will:

• play a crucial role in influencing change-makers

• work across the whole organisation to deliver high-impact content

• support the delivery of our annual inclusion conference

• support the delivery of smaller events including publication launches and symposiums

• lead our social media content to drive sales of our programme and influence change-makers

• produce engaging graphics, posts, and persuasive story telling social media content, working across the team and with external partners to produce blogs and other content

Our work is fast-paced, our roles are broad, and there is a culture of being highly autonomous, reactive and flexible. If this sounds exciting rather than daunting, then this could be the role for you!
 

The Candidate
We are seeking a combination of the following skills, aptitude and experience:

• Experience of producing and monitoring a broad range of communication and marketing functions

• Skilled written communicator with a creative flair for storytelling

• Experience in planning and executing successful events

• Strong interpersonal skills and ability to work effectively in a team

• Passion for The Difference's mission and improving the lives of vulnerable children

You are more likely to be successful in your application if you have either/both:

• Experience giving strategic and tactical political advice to senior leadership on how to create change in the educational sector

• Lived experience of the school experiences of marginalised young people, including those with experience of the care system, mental ill health, special educational needs, and racism

Main purpose of role: 

To provide effective support for the Events team to achieve agreed fundraising targets and objectives through the delivery of a series of high quality events.

• Providing key and intensive support to the Challenge Events Manager, concerning the planning and implementation of all aspects of our challenge and running events portfolio
• Developing relationships with participants, individuals and organisations to maximise fundraising targets and ensure long term charity involvement

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund ground breaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: 27 May 2025

About Big C

As a regional cancer charity, Big C is here to support anyone affected by cancer in Norfolk and North Suffolk, whether that is someone with a cancer diagnosis or their loved ones.

The charity provides outstanding holistic care, aiming to improve lives through services at Big C’s warm and welcoming Cancer Support Centres and Hubs. Alternatively, support is also offered online or by telephone through Big C’s Virtual Support Centre.

Founded in Norfolk over 40 years ago, Big C has raised over £45 million to fund its growing services. The charity greatly benefits from the donations raised by its loyal community supporters, local businesses, legacies and grants from community funds and trusts. Income is also generated via 11 charity shops across the region. Big C is proud to invest in ground-breaking projects that take place at the Norwich Research Park.

Big C is an employer committed to equity, diversity, and inclusion and was awarded Gold Accreditation in the Best Employers Eastern Region 2023 for the second time running. We are proud to offer a supportive working environment that focuses on employee well-being and recognises the importance of a good work/life balance.

Job Purpose

To develop and manage one of the Big C Charity retail units, under the direction of the Retail Operations Manager and the Assistant Retail Operations Manager.

Managing the day to day running of the shop, maximising retail sales and profit while delivering a high quality of customer service through effective leadership of staff and volunteers and management of resources and budgets.

With experience in retail and managing people the post holder will act as an ambassador for Big C ensuring that both they and the retail business supports, promotes awareness and endorses the aims and objectives of Big C.

Everyone at Big C commits to live the Big C Core Values of Honesty, Respect, Trust, Empathy and Support through their work.

Main Duties

· Positively promoting Big C core values both within the organisation and to the external market place.

· Day to day management and ongoing development of the shop.

· Achievement of income targets in line with agreed budget figures, driving high standards and profitability through the effective leadership of employees and volunteers.

· Ensure the shop is taking full advantage of its trading opportunities including identification and implementation of seasonal and other promotional activities.

· Provision of information regarding the performance and operation of the shop as requested.

· Development of Gift Aid in the shop to maximise revenue.

· Assistance in the development of a database of supporters.

· Encouragement of local stock donations.

· Maximising potential of donated goods to the best use of the business through sorting, selection, display and rotation.

· Recruitment, selection, induction, training, motivation and management of retail staff and volunteers.

· Conducting of monthly staff performance reviews.

· Demonstration and promotion of effective communication between the Big C staff and volunteers.

· Attendance of meetings with other retail staff.

· Ensure that all staff and volunteers observe all policies, procedures and codes of practice.

· Implementation of the finance and control systems, including introduction of changes as requested.

· Daily banking of money and weekly financial reports.

· Ensure that the shop operations are safe and efficient, and all statutory and company health and safety rules are adhered to.

· Acceptance of cash and donations.

· Provision of occasional holiday and sickness cover for other Big C shops as requested.

· Participation in Big C performance reviews and appraisal process, in addition to ongoing training and personal development activities.

· Undertaking of any other tasks as reasonably requested.

All Big C post holders are responsible for:

· Working to the policies of Big C

· Promoting equal opportunities and diversity within all aspects of their work

· Complying with Health and Safety Regulations and undertaking risk assessments

· Demonstrating and promoting Big C’s core values

· Carrying out additional duties where appropriate which may be allocated from time to time by the Chief Executive and/or Executive Team.

General

Big C reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the business.

The statements contained in this Job Description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility.  It should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including other functional areas to cover absences of relief, to equalise peak work periods or otherwise to balance the workload.

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Senior Communications & Marketing Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for a creative, organised and audience-focused marketing and communications professional to join the Trust. Reporting to the Senior Communications & Marketing Manager, you will work with the whole team identifying the best ways to use our different channels to share our unique and inspiring stories and develop our profile at local, national and international levels. 

You will have experience of coordinating marketing and communications activity, ideally in a visitor-facing venue. 

You will have oversight of the website, social media platforms, e-newsletter and audience research programme and will support with press enquiries, PR and content development. If you are an ambitious self-starter looking to develop your skills across a wide marketing, communications and digital remit in a unique cultural and heritage landscape, then look no further!

How to apply
Applications must be received by 9 June 2025 @ 10am

First round interviews will be held w/c 16 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

​

​The Purpose of the Role

The ideal candidate will have experience in the corporate financial services sector and they will have demonstrated experience developing corporate partnerships in support of humanitarian and development work. As a Senior Officer with a dedicated portfolio of established Financial Services partners, you will build tailored fundraising strategies and activations, focusing on incremental and sustained revenue generation. The Senior Officer will also demonstrate a passion for the IRC's mission, nuanced understanding of private sector fundraising, and dedication to the organization's diversity, equity, and inclusion values.

​

Key Working Relationships

• ​Associate Director of Financial Services Partnerships and the Senior Officer of Financial Services Partnerships
• Senior Communications Officer, Partnership Comms
• Director, Health and Financial Services, Global Corporate Partnerships

     KEY ACCOUNTABILITIES

• ​Collaborate with the Associate Director, Financial Services to steward and cultivate a $2M+ USD portfolio of partners in support of the Global Corporate Partnerships Financial Services strategy with a focus on diversified funding streams, growing unrestricted funds, and expanding influence;
• Help to deliver a robust strategy for the Global Financial Services sector; identifying and initiating strategies for sector partnerships through a variety of partnership models (e.g. strategic, employee engagement, pro bono expertise, etc.)
• Implement stewardship, engagement and growth strategies for partners within the portfolio including account plans, proposal submissions and partnership discussions.
• Develop materials for partners or prospects, including proposed partnership overviews and activation ideas, concept notes, proposals, presentations, and reports, from drafts through to final line-editing and formatting.
• Work closely with the External Relations teams (e.g., digital, creative studio, events) to leverage finance-related virtual and in-person events and campaigns to support the overall fundraising efforts of the organization.
• Maintain and update account management plan for each portfolio partner as needed, including evaluating key performance indicators and delivering upon strategies for revenue growth and donor satisfaction.
• Facilitate information flows between prospects and donors, program staff and fellow fundraisers;Undertake special assignments, as needed.

​PERSON SPECIFICATION

​Essential

Skills, Knowledge and Competencies:

​

• ​Demonstrate the capacity to adapt, pivot successfully, and handle higher visibility challenges on a regular basis both with donors/prospects and internally;
•   Demonstrate the capacity and professional expertise to execute senior level donor meetings;
•     Ability to exercise and execute creative solutions with minimal oversight to meet the needs of the IRC and portfolio;
•     Ability to develop thoughtful project management plans and implement them in timely and detailed fashion
•    Excellent interpersonal skills and written and oral communication skills: the ability to effectively interact with a variety of internal and external contacts with confidence and poise.

​Experience:

• ​Considerable relevant experience or strong interest in the financial services sector and community
• Experience of partnership development and/or front-line corporate fundraising experience in a dynamic, fast-paced environment;
• Experience identifying and exploring new and creative ways of engaging with companies and their communities, influencers, and other partners to support humanitarian efforts.

Desirable:

• ​Strong project management skills, experience working on multiple projects with global cross-functional teams;
• ​Ability to travel for partnership meetings internationally for conferences, meetings, etc.

​Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme. Candidates who state that they have a disability and meet these criteria, will be invited to interview.

​

​

Standard Responsibilities

• ​Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC London office
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

This new role is pivotal. You’ll be the public face and voice of TMF—a confident communicator, storyteller, and relationship-builder who can champion our mission, grow our network of supporters, and secure resources that sustain and expand our impact.

We are looking for someone who:

· Understands and believes in our mission.

· Can clearly and convincingly communicate the value of our work to a wide range of audiences.

· Builds long-term, purposeful relationships with funders, schools, universities, businesses and other stakeholders.

· Supports us in accessing new funding opportunities and partnerships.

The successful applicant will enjoy a varied role that blends desk-based preparation—such as planning outreach presentations, coordinating communications, contributing to funding applications—with external engagement, including school visits, partnership meetings, and stakeholder presentations. We need someone ready to meet stakeholders, present with energy, follow up on opportunities, and unlock new connections. You will work closely with the Projects Director and Trustees to help shape the strategic direction of TMF and support its long-term sustainability.

Key Responsibilities

·Undertake some basic research (survey, FGDs) to confirm continuing need for the project, enabling a case for this to be built in a convincing way.

- Champion TMF’s mission with funders, businesses, universities, schools and the media to raise awareness and increase engagement.

· Secure new partnerships with organisations aligned to our values and goals.

· Maintain strong, supportive relationships with secondary schools to help recruit mentees and grow programme reach.

· Contribute to funding applications, impact reports and relationship management with sponsors and supporters.

· Represent TMF at meetings, events, and conferences as our external voice.

· Develop and manage TMF’s social media and digital communications strategically. Use platforms that our target audience engages with to share our mission, celebrate successes, and build visibility. Create momentum through engagement with schools, funders, businesses, and partner organizations.

· Deliver engaging presentations in schools to recruit mentees and raise awareness of the programme.

· Liaise with industry, businesses, universities and other partners to secure funding, develop partnerships, and create work experience opportunities for mentees.

· Produce a monthly highlight report for the Board of Trustees, summarising key activities, progress, relationships, and emerging opportunities.

· Contribute to strategic planning, programme evaluation, and updates to policies and documentation.

· Maintain accurate records of stakeholder engagement and communications.

· Uphold safeguarding, child protection, and equality duties as an integral part of the role.

Key Outcomes (What Success Looks Like)

· TMF is actively promoted to at least 10 new schools, businesses, or potential funders per quarter, through tailored outreach, events, or direct engagement—building toward lasting relationships

· At least 3 new external partners or funders are secured in year one.

· Our social media presence grows steadily in reach, engagement and influence.

· TMF’s story and impact are communicated in a way that inspires and leads to tangible support.

This post involves working remotely with young people under the age of 18, and the post holder is required to have a enhanced Disclosure and Barring Service (DBS) check

Our Commitment

We are committed to Equal Opportunities and warmly welcome applications from all backgrounds, particularly those with lived experience of educational disadvantage. We encourage flexible working arrangements for the right candidate.

The role can be home based and/or would have access to a desk in Swansea University

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

We are seeking an experienced and passionate Family Support Manager to play a pivotal role in establishing our new Family Support programme. Your initial focus will be leading on the development of the service, implementing policies and procedures, building referral pathways, and recruiting a team of skilled Family Support Workers.

Once the service is established, you will manage a high-quality programme providing support and guidance to families facing complex challenges. Your role will involve overseeing a team of Family Support Workers, case management, fostering effective collaboration with internal and external multidisciplinary teams, and leading the service under a shared vision to ensure the well-being of children and their families.

Using a restorative approach, you will develop strong relationships to support families and empower them to take an active role in their own support plans and interventions, helping them build resilience and make informed decisions. A commitment to safeguarding excellence will be at the heart of everything you do.

This role would be an exciting opportunity for a qualified Social Worker or an experienced professional with a background in setting up and developing family support services. It offers a genuine opportunity to shape a new service and build an impactful team to make a real difference in the lives of children, young people, and their families.

Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.

Responsibilities and Accountabilities

Information Technology & Systems

• Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.

Facilities, Health and Safety & General Administration

• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
• An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Job Title:  Head of Finance & Business Services

Reports to: Chief Executive

Direct Reports: Finance and Business Administrator

Location: Hybrid - mainly home based working with a requirement to regularly attend meetings and events (mainly in London but also other project areas elsewhere in the UK) and with occasional visits to the Charity's offices. 

Salary: £46,542 Pro Rata

Hours: 3 Days per week

 About Alexandra Rose Charity 

Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.

Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.

To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.

As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.

About the role  

As we launch our new 5 year strategy we are looking for an experienced Head of Finance & Business Services to help deliver our mission and support the growth and consolidation of the charity. As a member of the Senior Management Team, you will play a key role in implementing our new strategy as well as managing risk.

You will take overall responsibility for the organisation’s financial management, working closely with the Chief Executive and the Treasurer.

You will provide effective finance business partner support to other functions within the charity to support its fundraising, operations and development.

You will also be responsible for the line management of the Finance & Business Administrator, working with the Chief Executive to both oversee and support the business services function of the charity.

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

The closing date is Friday, 30th May 2025, at 5:00 pm

Interview Process: The selection process may include two interviews:

First Interviews: will take place online from the 16th to 19th June

Second Interview  (if selected) TBC

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. 

Dear Candidate

Thank you for your interest in this post. The school opened its doors in January 2023 for autistic children, originally in temporary accommodation.  Children and staff have just moved into a permanent purpose-built school . The school roll is currently 47 increasing to 70 in the next academic year.

The Hawthorns House, where the residential provision will be offered, is situated in a brand-new purpose-built house with 10 bedrooms next to the site of the school. The build is due to be completed in Summer 2025.

This is a unique and exciting opportunity to become part of and contribute to a new residential staff team. We are looking for a dedicated, passionate and committed Residential Team Members. These positions involve working with autistic children aged 7-16 years.  The residential provision will cater for 10 pupils, with a gradual transition to its full capacity as the residential team develops.

The vision for the residential provision is to provide pupils with further opportunities to grow, learn, achieve and aspire to become participants in our local community. Our mission is to achieve this through secure relationships with residential staff in an environment providing outstanding care, to build the basis for a fulfilling life for children with autism.

You will need to be able to work as part of a team as well as being self-led and motivated. It will be a fast-paced and fun environment. You must be caring, fair and nurturing to enable our children to develop positive and trusting relationships. There will be a strong emphasis on supporting self-regulation, confidence and effective communication.

You will be expected to contribute to, facilitate and review plans in place for each child which will reflect their ECHPs, working closely with the Head of Residential Care to ensure a collaborative approach with The Hawthorns School. There will high expectations of the staff to provide a safe and supportive environment, aspiring for all children to exceed expectations.

If you would like to informally discuss any of the roles with the Head of Residential Care please contact The Hawthorns School to arrange a suitable time.

The Hawthorns School is one of a community of special schools, supported by the well-established and highly regarded SEAX Trust. 

Best wishes

Jen Tinsley, Head of Residential Care

Are you a passionate, driven professional who wants your work to have real meaning? Do you believe everyone deserves a safe place to call home and the support to rebuild their life?

As a charity supporting adults who are homeless or at risk of homelessness, we provide essential services that empower people to rebuild their lives with dignity and independence.

We’re now looking for a dedicated and proactive Fundraiser to help grow our income and sustain the life-changing work we do every day.

This is a brand-new and exciting opportunity to join our team at a pivotal time in our journey. Working closely with the Chief Executive, you’ll play a central role in shaping and delivering a diverse range of income-generating activities that drive forward our strategic fundraising plan. Your work will directly support the growth of our services, enable us to reach more people, and help create lasting, positive change in the community.

Key responsibilities include:

• Researching and securing funding from trusts, foundations, individuals, and corporate partners

• Writing compelling grant applications and donor proposals

• Building and maintaining meaningful relationships with donors and supporters

• Developing engaging fundraising campaigns and communications

• Ensuring accurate reporting and compliance across all fundraising activities

We’re seeking someone who is:

• Experienced in fundraising with a track record of securing income

• An excellent communicator - both written and verbal

• Organised, self-motivated, and creative in their approach

• Passionate about making a difference in people’s lives

Why work with us?

At Shiloh, you’ll be part of a compassionate, values-driven team that genuinely cares. We offer:

• A welcoming and supportive workplace

• Flexibility to help you achieve a healthy work-life balance

• The opportunity to contribute to a cause that matters

• Ongoing training and development

We welcome applicants from all backgrounds. While our charity is founded on Christian values, we support and employ people of all faiths and none, united by a shared commitment to compassion and community.

The application deadline is 12 noon on Wednesday, 11th June 2025.