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This role supports the Newham Together Café in delivering out-of-hours support to adults experiencing or approaching a mental health crisis. You will provide short-term, person-centred support through 1:1 sessions, safety and recovery planning, and wellbeing activities, and by signposting to local services.

You will help create a safe space that promotes wellbeing, reduces isolation, and prevents escalation to emergency or statutory mental health services. The role also involves maintaining accurate records, building relationships with community partners, and contributing to the ongoing development of the service.

What you’ll do 

• Provide person-centred emotional support, crisis de-escalation and wellbeing interventions to adults experiencing or approaching a mental health crisis.

• Work collaboratively with clients to develop personalised crisis support and recovery plans, offering tailored signposting and referrals to relevant community services.

• Create a safe, welcoming environment that promotes wellbeing, reduces isolation and empowers clients to achieve their goals through wellbeing activities, group interventions and peer support.

• Work collaboratively with colleagues and community partners to ensure clients’ safety, maintain accurate records and support the effective delivery of the service.

See the job pack on our website for full details.