Carer Advice and Guidance Advisor

As a Carer Advice and Guidance Advisor, you will be the primary point of contact for carers with complex needs, responsible for managing a full caseload and providing end-to-end casework and support. Working predominantly remotely (Teams/phone), the Advisor conducts thorough, person centred needs assessments and develops personalised, outcome-focused action plans for carers and their families. This role involves providing in-depth advice, advocating on behalf of carers, and helping them navigate the health and social care system. This role requires high proficiency in digital tools to manage the blended casework modelunpaid carers seeking support, information and guidance. 

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

Manage a caseload of carers, acting as their key point of contact

Conduct comprehensive needs assessments using a whole family approach

Provide personalised information, advice and guidance on a range of issues affecting carers

Advocate on behalf of carers to help them access funding, services, benefits and their rights

Support carers to navigate health, social care, and community services, ensuring they can access the most appropriate support

What are we looking for?

Experience providing one-to-one advice, guidance, support or casework

Experience managing a caseload and developing personalised action plans. 

Strong communication and relationship-building skills. 

Experience delivering support remotely via telephone and online platforms. 

Excellent problem-solving and advocacy skills. 

Confidence using digital systems and communication tools, including Microsoft Teams. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

How to Apply:

Please submit your CV and a covering letter. Please answer the following two questions within your covering letter:

1. What interests you about supporting unpaid carers, and how do your skills and experience equip you to provide high-quality advice and guidance? 

2. Please describe a situation where you successfully supported an individual through a challenging or complex issue. What was your approach, what actions did you take, and what was the outcome? 

To help us review applications fairly, please keep each answer to 300 words or less.

Safeguarding Statement

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.