Admin Jobs

We are working with the South West London Integrated Care Board (our local health authority including) local GPs to deliver an exciting new service within East Merton (Pollards Hill and Phipps Bridge Estates).

The Community Health and Wellbeing Worker will speak to households about health and wellbeing, alongside offering support to connect people to services and activities in their local community.

We are looking for the right people who can empower residents to take control of their lives. This will involve working with residents in their homes who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy, problem solving and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have the tenacity to help people achieve sustainable improvements in their wellbeing.

Main duties include:

· Managing a caseload of households.

· Providing monthly home visits and providing a continuous point of contact for all members of the household.

· Working with the residents to assess their needs, create personalised action plans and locate support within the community.

· Supporting residents to prioritise and address practical, health, social and emotional issues in their lives which affect their wellbeing.

The experience and characteristics:

No formal qualifications are required we are looking for a local people who are:

· Great communicator, who can engage and support a diverse range of residents

· Community focused, an individual who is community focused and wants to work with a rage of colleagues and professionals within the local community organisations including medical professionals, housing providers and other specialist services that provide support to help find the way for your clients.

· Build and maintain relationships with primary care networks, GPs, health care professionals and services across the borough

· Someone who is flexible and relishes working at grassroots, with vibrant and interesting communities.

What we offer

· Salary of £28,500

· An experienced and supportive leadership team.

· 25 days leave (excluding bank holidays)

· Contribution to pension 

· Training and development opportunities.

· Flexible working.

· Kind and caring colleagues who work as a team. 

Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on.

About the role:

As the post-holder, you will be working in our Camden Women's Recovery Service hostel providing specialist interventions for a designated caseload and to the wider client group, via our in-house recovery programme. 

Your role will be working intensively with the residents on their supports needs. The role of Complex Needs Project Worker is a specialist role, designed to work with people who may be more difficult to reach and establish working relationships with.  As such, you will role model good practice for working with those who have experienced multiple disadvantage by adopting a trauma informed approach.

Within this setting, you will also work to establish a culture of co-production where residents are at the forefront of the work that is carried out, helping to promote autonomy and build individual confidence and interpersonal skills.

The rota for the post is earlies (8 am - 4 pm) and lates (2.30pm - 10.30pm).

About you:

• Previous experience of working with female rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: 12th May 2024  (Midnight)

Interviews to be held on: W/C 22nd May 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.     

*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).         

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Case Management Administrator to join our team.

Please see below for more information on what just might be your future role.

About the role

This is a dual administrative and co-ordination role providing support to the SAF Head of Service to ensure efficient and effective working processes and practices, and regular communications that assist effective delivery of the group’s priorities and objectives. The post holder will Deliver effective coordination of the services offered by the Case Management Team.

About You

You will have excellent and current IT skills, especially Microsoft Office. High levels of integrity, confidentiality, discretion, and commitment.

First rate interpersonal, written and communication skills.

Excellent task management and organisational skills.

Ability to work under pressure.

Ability to communicate and liaise with senior management.

Ability to work as part of a team and show initiative to work independently. 

Please see job description below for more details about the role.

About Us

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Case Management Administrator to join our team.

Please see below for more information on what just might be your future role.

About the role

This is a dual administrative and co-ordination role providing support to the SAF Head of Service to ensure efficient and effective working processes and practices, and regular communications that assist effective delivery of the group’s priorities and objectives. The post holder will Deliver effective coordination of the services offered by the Case Management Team.

About You

You will have excellent and current IT skills, especially Microsoft Office. High levels of integrity, confidentiality, discretion, and commitment.

First rate interpersonal, written and communication skills.

Excellent task management and organisational skills.

Ability to work under pressure.

Ability to communicate and liaise with senior management.

Ability to work as part of a team and show initiative to work independently. 

Please see job description below for more details about the role.

The role of HR/Payroll Officer is a vital one and will enable SWT to deliver a consistent employee experience for all staff.  You will be supporting the Head of People & Operations with general human resources duties including recruitment and on-boarding of staff, updating policies, supporting staff engagement and processing payroll.

The Volunteer Administration Executive will sit within the CoppaFeel! Education Team and will work closely with the Volunteer Community Executive and the Volunteer Community Manager. They will provide administrative support volunteer recruitment and onboarding; induction and training; support and supervision; and reward and recognition.

This is a remote-first role, which means you aren’t expected to come into the office. The only days you would be required to attend the office would be for our quarterly team meetings, quarterly department meetings and in person training. We will provide plenty of notice for when you are required to be in the office. Although the role is remote-first we have an office space where you are also welcome to work from.

About our volunteer community

We have over 250 volunteers involved in our core education volunteer programmes as well as opportunities across fundraising and events. Our volunteers include university students, former fundraisers and supporters. 

Volunteers are at the heart of our community value and play a vital role in helping us to deliver our key education programmes. The main aim of this role is to ensure our volunteers have a positive experience during their time with us and are supported to spread our lifesaving message.

About CoppaFeel!

CoppaFeel! exists to educate and remind every young person in the UK that checking their chest isn’t only fun, it could save their life. We are the first breast cancer charity in the UK to create awareness amongst young people, with the aim of instilling a new  healthy habit that could one day save their life. We are a small team which, collectively, has one almighty big voice. We were founded out of a need to right wrongs, and when we hear of more people diagnosed late, or young people dying from this disease, we know there isn’t a more powerful reminder to get up and get out of bed every morning.

DUTIES AND RESPONSIBILITIES

• Play a key role in overseeing the day to day administration of volunteer programmes
• Be the key contact and link between volunteers and external organisations who wish to book an awareness talk, stall or other volunteer-involving activity
• Communicate with volunteers, assisting with questions and requests through the management of shared email inboxes
• Coordinate bookings and scheduling for awareness talks, stalls or other volunteer-involving activity using our volunteer management platform and related digital tools
• Support the Volunteer Community Executive with the administration of recruitment, induction, onboarding, training and supervision of volunteers, including support for community events.
• Oversee the administration for thanking volunteers across the teams, taking an active role in CoppaFeel! thanking events, gifting and post
• Maintain volunteer records using our database and report against volunteer activity
• Manage volunteer kit including monitoring stock, ordering and reviewing resources
• Process volunteer travel and expense claims
• Assist with the administration for the set up and delivery of new projects and volunteer opportunities

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

• Outstanding administrative skills
• Experience of providing administrative support within a busy team
• Experience in customer or user facing roles
• Outstanding organisational skills to manage conflicting priorities
• Outstanding time management skills with the ability to plan and meet deadlines
• Excellent communications skills
• Strong IT skills, with the ability to pick up new systems quickly
• Ability to work effectively with colleagues at all levels across the organisation
• Ability to work unassisted and be self motivated
• Ability to handle confidential or sensitive information
• Friendly and approachable with the ability to quickly build and maintain strong working relationships

CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity.  We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity. 

Salary: £28,216 per annum (plus £5,023 London Weighting if you are based in London)

Location: Flexible - can be based in any of our Shelter Hubs around England or Scotland with remote/homeworking possible

Contract: Permanent

Hours: 37.5 hours per week

Please note, we are offering the opportunity to complete an apprenticeship in a related subject alongside this role.

Closing date: Sunday 12th May 2024 at 11:30pm

Do you have strong IT, administration and database management skills? Would you enjoy collaborating with others, providing support and sharing the knowledge you’ll develop around volunteering best practice. Then join Shelter as a Volunteering Administrator and you could soon be playing a vital role within our Volunteering Team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustice at the core of the escalating housing emergency. We believe to win that fight; we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Volunteering Team is a collaborative and supportive team sitting within Shelter’s Equity, Inclusion & Culture Directorate. We are passionate about the positive impacts of volunteering for both individuals and causes and believe volunteers are a vital part of Shelter’s Fight for Home.

Shelter involves around 2,000 volunteers in our shops, offices and local communities. The Volunteering Team enable a coordinated and consistent approach to how we involve volunteers across Shelter and Shelter Scotland. We provide the insight, policies and best practice approaches to ensure all our volunteers have a quality volunteering experience.

About the Role

As a Volunteering Administrator, you will be essential to the coordination of the Volunteering Team’s work in developing a consistent, inclusive and high-quality volunteering offer. You’ll be delivering administrative support across the team, enabling smooth delivery of the service. This will include managing our busy Mailboxes, processing elements of volunteer recruitment and administrating our volunteer database, Better Impact. Working on the database forms a large part of this role; as well as routine tasks such as data reporting, you’ll be working on more in-depth database development. This includes leading on a piece of work restructuring the way our database is set up.

You’ll also be supporting volunteer managers through delivering training demonstrations on our database, creating process guides and providing advice. You’ll provide additional admin support across the Volunteering Team, including coordinating meetings and managing agendas. You’ll be a key member of the team with in-depth knowledge and understanding on volunteering processes and policies to promote our volunteering culture across Shelter and Shelter Scotland.

With this role, we can offer the option of completing an apprenticeship in a related subject. This will involve spending approximately 20% of your work time completing education/learning for the duration of the apprenticeship. We welcome applications both with and without interest in the apprenticeship.

About you

Having strong administration skills with confident use of databases is essential for this role. We’re looking for someone who is comfortable taking ownership in processes, including introducing and delivering new ideas, methods or processes. Having a proactive approach and the ability to manage time effectively while working in a fast-paced environment are all important too.

Also important for this role is having excellent communication skills and the ability to build relationships and work collaboratively with colleagues across our organisation. Experience of delivering training or presentations is a bonus, but more-so a willingness to develop your skills in this area. We welcome applications from people who have enthusiasm for the world of volunteering, whether that comes from a work environment or your own experiences of volunteering, and we’re happy to support your learning.

How to apply

Please submit both a supporting statement and a CV.

In your supporting statement, please address the ‘About you’ points outlined in the job description, detailing your relevant experience and giving specific examples using a STAR approach. Your supporting statement should also include an example of how you meet our behaviour:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

You will be joining an inclusive and supportive team who welcome people from all backgrounds. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based on your merit.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to

turn to us for help. We’re here so no one has to fight bad housing and homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Title: Payroll Officer

Salary: £25,600 - £28,444 per annum (plus £3,500 London Allowance if applicable)

Contract hours: 35 hours per week

Contract Type: Permanent

Based: Hybrid if London based / UK- Flexible Home based

Closing date: Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early

Interview date: Interviews will be on rolling basis

As the Payroll Officer you will be accountable for working with the Payroll Supervisors to ensure the delivery of an effective and efficient, high quality payroll service to staff and managers across the Charity. You will be required to provide an effective and accurate output of work to meet the demands of the role, ensuring a consistently high level of customer care is provided, and work to agreed timeframes and tight deadlines.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (TC apply)
• Entitled under Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance for all employees
• Eye care (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:

• Annual leave allowance:
  • England and Wales = 25 days plus 8 public holidays (pro rata)
  • Northern Ireland = 25 days plus 11 public holidays (pro rata)
  • Scotland = 25 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick leave
• Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• Proficiency in using Excel, Outlook, and other systems such as HR and Payroll
• Strong organisational skills with a proven ability to work to deadlines
• Experience processing documentation, starters, changes and leave requests
• Exemplary customer service skills. With demonstrable skills in managing sensitive and complex cases
• Knowledge and understanding of payroll processes
• Understanding of HMRC, PAYE, NI, RTI and statutory payments

As the Payroll Specialist within our organization, you will be responsible for overseeing the seamless administration of employee salaries through Resource Link, our computerized payroll system. Your duties include meticulously collating and inputting pertinent information for the monthly payroll cycle, encompassing tasks such as processing new hires, managing contract changes, administering sickness absence payments, calculating maternity and paternity pay, handling Court Orders, GAYE, Union deductions, Childcare Voucher schemes, and ensuring accurate payment of Pension contributions and Company loans. Your primary focus will be to guarantee the precision and punctuality of salary payments for all employees, effectively managing expectations and fostering consistency.

In addition to your administrative responsibilities, you will serve as a knowledgeable resource for employees and managers, offering guidance on a broad spectrum of payroll-related matters. This includes providing advice on salary payments, enhancements, expenses, Tax, National Insurance, statutory deductions, and adherence to company policies and procedures that may impact an employee's pay. Prompt resolution of queries and issues within reasonable timeframes is paramount, and your ability to appreciate and address the concerns of employees contributes to maintaining a positive and efficient payroll function within the organization. If you possess a keen attention to detail, strong communication skills, and a commitment to ensuring accurate and timely payroll processing, we invite you to apply for this integral role within our team.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

TRC s a women-only organisation which provides support to women and girls who have experienced rape or sexual abuse. The Business Support & Development Officer will be responsible for TRCs business administration, finance & development; supporting the day-to-day operational functions and overall strategic objectives of TRC.

Do you want to be part of a growing, supportive charity? Do you want to make a difference to the lives of women and girls? TRC’s vision is to challenge rape culture and support and empower women and girls who have suffered rape and sexual violence.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 19th May at midnight

Interview Date: Interviews to be held on an ongoing basis at SHP Head office

This post will require an Enhanced DBS check to be processed for the successful applicant.

The Programme Officer role will report to the Programme Manager and sit within the Programmes Team.

The Programme Officer will be responsible for coordinating and delivering a number of our services.  You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget and achieve the desired outcomes and objectives for both the partners and the young people.

You will support others within your team to deliver high quality programmes from programme initiation through to evaluation that will directly contribute to the company's growth strategy and impact.

The Programme Officer will also be a key member of the department and contribute to systems and maximising efficiency, delivering programme coordination to an excellent standard that produces high impact for our young people and partners.

In this role, you will work closely with our Youth Ambassadors, Facilitator Team and Digital Communications and Marketing team.

• 35 hours a week
• 100 Berkshire Place, Winnersh, Wokingham RG41 5RD
• Hybrid or remote considered
• Previous experience is desirable but not essential - we are looking for a quick learner who is able to use their initiative to develop within the role 

About us:

Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and those who care about them. We help ostomates to return to sports, hobbies and other activities after surgery, and give them the confidence to return to a full life and take on fresh challenges. Our campaigns raise awareness of life with a stoma and encourage organisations to make their facilities more inclusive.

About the role:

As the Fundraising Executive you will work to grow income through developing our community engagement, attracting, building and managing relationships with a range of supporters (individual donors and fundraisers, community groups, local businesses, volunteers etc). You will lead on the stewardship of events and challenges, including our annual Step Up campaign, by supporting individuals and groups to raise funds through fundraising activities. The post-holder will also support the recording of donations, send appropriate acknowledgements, review fundraising materials, and prepare fundraising content for social media, our website and our quarterly magazine, Tidings. The right candidate will be in a prime position for career progression as we grow our small team.

Our ideal candidate:

We are looking for a motivated, confident individual with strong organisational skills and an impeccable attention to detail, who is passionate about supporting people living with stomas and those who care about them. The successful applicant will be expected to have a broad understanding of a range of income generation methods and communication styles, and the third sector. Previous experience is desirable, not essential. 

If you’re interested in applying and would like to work with us, but are unsure if you have the right skills and experience we’d still love to hear from you – we don’t expect everyone to meet all of the essential criteria listed in the job pack

Core role responsibilities

 · Working alongside the Fundraising Manager to implement the fundraising strategy, with a focus on building unrestricted income

· Donor stewardship, including recording and thanking for donations, and other supporter communications, to encourage long-term, repeat support – engaging existing supporters, making them feel valued, proud, and committed to supporting the charity

· Working with our supporters to organise and host interesting activities and events in the community and digitally, to significantly increase fundraising income; ensuring excellent support of their activities during planning and delivery, and arranging attendance from the Colostomy UK team and volunteers as appropriate

· Preparing appealing fundraising materials and content for all types of communications

· Representing and raising the profile of the organisation externally by giving presentations and promoting the need for fundraising among different audiences

· Working with the Marketing & Social Media Executive to ensure fundraising is included in our public-facing communications, to supporters and audiences on social media, in newsletters and on other channels; ensuring our website, social media channels and print material are kept up to date with fundraising news and activities that inspire engagement and giving

· Supporting fundraising with analysis and reports to enable us to continue to build and improve our profile; monitoring engagement and conversions from different fundraising campaigns

The job pack includes the full job description and person specification.

We have a range of benefits that we offer our team, these include:

• Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Increased annual leave allowance based on length of service, up to 30 days 
• Season ticket loan
• 5% contribution to pension scheme
• An extra day holiday for your birthday and one day off a year to volunteer
• Training and development opportunities to support your learning and growth
• Fresh fruit in the office
• Free on-site parking

As an Operations and Office Assistant at Back Up, your primary objective is to provide comprehensive operational support and fostering an efficient office environment. This pivotal role extends beyond administrative duties, encompassing the responsibility of managing the onboarding process for new joiners. From liaising with IT to prepare laptops to conducting health and safety inductions on the new joiner's first day, you play a crucial role in ensuring a smooth transition for new staff members. Additionally, you will be responsible for keeping health and safety protocols up to date and maintaining the HR software. Your diligent efforts directly contribute to the effective management of services within the charity, furthering its mission to empower individuals impacted by spinal cord injury by delivering services that promote confidence, independence, and positive adjustment. 

We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.

You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.

As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.

You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.

A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact.  Training will be given on this.

You will also handle liaising and looking after our members and processing new membership applications.

You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.

You will need to be able to travel to the office at least one day a week.  Days worked can be agreed to suit the successful candidate.

You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.

There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.

This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.

You need to be eligible to work in the UK.