Admin Jobs in Home Based

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

As the charity works to double the number of women it helps, we are recruiting for a Fundraising Events Lead to join our Newcastle team. Reporting to the Centre Manager, they will engage new and existing supporters and achieve income targets, raising vital funds across events and community fundraising to support of our mission.

In practice, this involves identifying new locations to deliver our annual events calendar including our sustainable fashion sales, and delivering our annual community fundraising campaign to target income, Cycle for Smart Works.

They will also work with our Communications Assistant to deliver engaging digital content about our events and community fundraising initiatives across various social media platforms.

The successful candidate will have good relationship building skills to ensure lasting and mutually beneficial event partnerships, and excellent written communication skills.

The role will be based at our Smart Works centre in Newcastle with occasional travel to set-up and host corporate and community events. Occasional weekend and evening work is also required to lead and support on our events calendar.

This is a fantastic opportunity for someone looking to elevate their career in events and community fundraising for a worthy cause. If you can multi-task and are a strong networker, we would love to hear from you.

Duties and responsibilities

• Leading on Smart Works Newcastle’s signature fundraising events, including high-end supporter events, fashion sales, and pop-up shops, managing the project from planning to execution and ensuring income targets of circa £55K are met.
• Effectively steward and manage multiple event partners to increase annual gift-in-kind support, clothing donations and engagement.
• Manage all external stakeholders involved in an event, sharing event briefs with the staff and trustee team.
• Seek networking opportunities to grow our supporter base, through community fundraising and corporate partnerships, owning KPI income targets for community and events.
• Working with the London HQ Community Fundraising Manager, to deliver our annual community fundraising campaigns such as Cycle for Smart Works and local events such as the Great North Run to income target c. £20k.
• Deliver an event from concept to delivery, ensuring key metrics are shared with the Communications Assistant to update our stakeholder groups accordingly.
• Supporting the team with other income generation streams such as grant applications, corporate relationships and working with the London HQ functions for each stream.

Personal Specification 

Essential criteria

• Demonstrable experience in event management and delivery, raising income in excess of £55k per annum. Event management in a fundraising capacity is highly desirable.
• Strong relationship building skills and confidence managing various stakeholders.
• Target driven with excellent organisation and time management capabilities, demonstrating an ability to prioritise and work to deadlines.
• Effective project-management skills, with proven experience managing multiple projects simultaneously.

Desirable Criteria

• Experience of writing applications for charitable trust grants is highly desirable.
• A detailed understanding of the fundraising landscape across Newcastle is highly desirable.
• Confident user of Microsoft Office (including PowerPoint, Word, and Excel) and digital content creation software such as Canva and Adobe InDesign, for professional settings.
• Experience in a fundraising or sales-based role.
• Experience working with VIPs or influencers.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Join the Crew! Literacy Pirates is looking for an enthusiastic and highly organised individual to run our office and several operations-based projects as we expand our organisation. Everyone loves the Office Administrator because they solve problems and keep us safe online and in the physical HQ. You will be central to supporting the staff team in making sure our operations run smoothly.

We are looking for someone with a a demonstrable ability to organise others, high interest and some background in IT and tech, and most importantly, a willingness to learn.

Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on.

About the role:

As the post-holder, you will be working in our Camden Women's Recovery Service hostel providing specialist interventions for a designated caseload and to the wider client group, via our in-house recovery programme. 

Your role will be working intensively with the residents on their supports needs. The role of Complex Needs Project Worker is a specialist role, designed to work with people who may be more difficult to reach and establish working relationships with.  As such, you will role model good practice for working with those who have experienced multiple disadvantage by adopting a trauma informed approach.

Within this setting, you will also work to establish a culture of co-production where residents are at the forefront of the work that is carried out, helping to promote autonomy and build individual confidence and interpersonal skills.

The rota for the post is earlies (8 am - 4 pm) and lates (2.30pm - 10.30pm).

About you:

• Previous experience of working with female rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: 12th May 2024  (Midnight)

Interviews to be held on: W/C 22nd May 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.     

*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).         

Coaching and Therapeutic Lead

Hours: 28 to 35 hours per week, flexibility for the right candidate
Starting salary: £31,556 (pro-rata)
Contract: Maternity cover until 30 June 2025
Location: Base is in Chorley. You will have a mixture of home and office working with meetings across Lancashire

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?

The Role:
We’re looking for a bold and caring person to lead and develop Lancashire Mind’s Wellbeing Coaching service and mobilise a pilot of therapeutic services; a new service for Lancashire Mind.

You will be a mental health practitioner with experience of delivering therapeutic services and understand the different types of therapy and support clients need. To succeed in the role, you will need excellent communication skills, project management and line management experience.

The current postholder is going on maternity leave so we are looking for someone who is able to step into the role and hit the ground running. You will be motivated, flexible and adaptable.

Along with managing the rollout of Lancashire Mind’s therapeutic services, you will manage several coaching focussed projects. As such you will lead on partner and funder liaison, promotion, quality assurance, monitoring and reporting. You will work with a range of voluntary and community organisations and will identify and develop new opportunities for services.

This is an exciting time for Lancashire Mind as we grow our coaching and therapeutic service to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Application Forms:
The Lancashire Mind Application form and full job description can be downloaded via the attached documents

Deadline for applications: 9am on 13 May

Interviews will be held on 22 May

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day. 

The role 

We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a new Fundraising Assistant to offer vital support for all fundraising activities. This new role will join a small, proactive team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.

As Fundraising Assistant, you will provide admin and fundraising support across the Fundraising and Partnerships Team and excellent customer service to supporters, partners, fundraisers, and internal stakeholders in pursuit of the overall strategy of the Fundraising and Partnerships Team.

What you will need to succeed 

You will have demonstrable experience of working in fundraising, business development, customer service or a similar background.

You will also assist with the implementation of the NEA donor journey and stewardship activities, organisation of fundraising events as required – as well as supporting with donor communication and retention.

With such an array of opportunities you will need to have a high attention to detail, the ability to multi-task and be exceptionally organised.

You should be based in Newcastle upon Tyne or within a commutable distance, with some infrequent travel on an ad-hoc basis.

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:  

• £24,702 – £29,268, Scale 4-5, Points 7-17   

• 11½% non-contributory pension 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff 

• Flexible working arrangements including the opportunity for Hybrid working 

• Enhanced family friendly payments

• Employee Assistance Programme

• Employee benefits platform 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

The closing date for applications is 12 noon on Monday 13 May 2024.  Interviews will be held in the two weeks commencing 20 May 2024.  Full details of this post and an application form are available on our website

Introducing Chance UK

Join Our Team

Do you believe every child deserves the chance of a better future? 

We’re a small team with a big ambition – to help every child flourish. The need for our work has never been greater and we are in an exciting period of growth in order to meet that challenge. 

We provide a range of empowering services for children aged 5-13 and their parents and carers. We pride ourselves on developing evidence-based services, which put children at the heart of our work, and our services are designed to build social and emotional skills and resilience. 

We know what we do works. We provide our unique support in a variety of ways and working at Chance UK puts you right at the heart of changing children’s and families’ lives. You will be a core part of our team, so it is vital you share our values and support our mission. 

It is important that our team reflects the diversity of the communities we work with. We are actively seeking people from diverse ethnic backgrounds, disabled people, people who identify as male and people from LGBTQ+ communities. We are also keen to hear from those who have lived or professional experience of the issues we work on, including school exclusion and Special Education Needs and Disability (SEND). 

We value our team through offering a range of benefits, including: 

• 25 days holiday, plus bank holidays, 2 Wellbeing days, an extra celebration day and additional leave over Christmas 
• Matched pension contributions up to 5%, entitlement from the start of your employment 
• Enhanced maternity/paternity and shared parental leave 
• Flexible working 
• Enhanced Sick Pay 
• Access to employee assistance programme

Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check.

Key Information

Reporting to: Family Support Manager
Employment type: Full time
Director reports: N/A
Hours: 37.5 hours per week
Location: Office based. We are a hybrid-working organisation. Our main office is a few minutes from Finsbury Park station.
Start date: ASAP
Salary: £27,563
Closing date: 12th May 2024
Interview: Week commencing 27th May 2024

About the Role

1 in 10 children in the UK have serious emotional and behavioural difficulties, which place them at further risk of negative outcomes later in life. Chance UK’s mission is to help support them to reduce these difficulties, find and acknowledge their strengths and talents, and to help them flourish. We do this via a structured 1:1 weekly mentoring programme, which matches them with specialist youth workers to mentor them for up to a year, alongside a range of support for their parent/carers.

Our approach is different from other services – we are there with the child and the family to understand what’s important to them, what they need, and give them the support, space and time to ensure the whole family is stronger. Chance UK’s Parent Programme Managers play a vital role in engaging parents in the mentoring support their children are receiving in order to get the best outcomes and lasting long-term positive change for the children.

Click to see the full job description and find out more about this role.

Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Communications team to drive the NSPCC to be a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. Join us as a Data Selections Officer and help us make a contribution that makes a difference.

This is an exciting role supporting the Supporter Experience team in delivering an extensive portfolio of campaign selections and supporter journeys across the NSPCC. The team, which sits within the Communications division, is responsible for managing communications with warm supporters. The team works with Campaign Managers to use data effectively in supporter communications, ensuring supporters receive an excellent experience of the NSPCC.

This role will be responsible for planning and delivering supporter journeys and data selections for NSPCC campaigns, based on briefs developed with Campaign Managers and internal teams. This will primarily use FastStats, PeopleStage and Adestra, as well as the Microsoft Office suite.

The successful candidate will have experience of mailing selections and automated journey creation, as well as an understanding of how data can be applied to create complex and tailored supporter journeys using dynamic content, journey logic, personalisation and reporting. The successful candidate will also have strong interpersonal skills and be experienced in developing and maintaining working relationships across various teams.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

We’re looking for an experienced trainer to lead on the implementation and delivery of the Learning and Development framework issued by the House of Bishops.

• Be responsible for the organisation, implementation and delivery of the national safeguarding learning and development framework  
• Provide high quality face to face and online training to office holders (Clergy, Readers, those with Permission to Officiate), employees and volunteers in the Diocese of Coventry.
• Evaluate the effectiveness of the national training and adapt materials as appropriate for the diocese.
• Network and liaise with safeguarding trainers from other dioceses and be part of the regional and national training network to share knowledge and best practice.
• Assist in supporting a small team of volunteer trainers capable of delivering training within the Diocese of Coventry.
• Develop and maintain knowledge of national and local safeguarding policies and procedures.
• Be responsible for safeguarding training administration
• In conjunction with the DSA, undertake continual evaluation, review and monitoring of the learning and development framework and other training materials so that they are kept up-to-date with new legislation, guidelines and best practice in safeguarding.
• Be responsible for safeguarding training information on different platforms
• In liaison with the DSA/ADSA, respond to and act upon requests for advice, information and guidance from individuals in the church who are concerned about the welfare of a child or adult at risk of harm.
• To undertake any other activity within the scope of the safeguarding team’s work, and the role-holder’s skills and experience, as reasonably requested by the DSA.

The post holder is an employee of the Diocesan Board of Finance (DBF) and is line managed by the Diocesan Safeguarding Advisor.

Other key relationships include the Diocesan Safeguarding team, Parish Safeguarding Officers, Clergy and Readers.

An enhanced DBS check will be required.

Diversity, Equity and Inclusion

In the Diocesan offices we are committed to work with determination towards a fuller representation of the social, cultural and ethnic diversity which accurately reflects the people we serve in the Diocese of Coventry. We expect all employees to promote and model equity, diversity and inclusion in their working practices and relationships and to uphold principles of equality of opportunity in accordance with our legal and theological obligations as written in Galatians 3:28 which says, “There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus”.

If you have a disability, long-term illness or are neurodiverse, and you feel this prevents you from meeting any of the essential criteria, please contact us to discuss the adjustments we can make for you.

As an equal opportunities employer, we particularly welcome applications from United Kingdom Minority Ethnic / Global Majority Heritage (UKME/GMH) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.

All employees undertake mandatory Diversity, Equity and Inclusion training during their employment with us.

To find out more about this role please click on apply and this will take you to our website. 

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

Our UK team is looking for an enthusiastic and committed individual to join us as a Operations Coordinator. This is an exciting and varied role working across many areas of our operations. You will be regularly in touch with colleagues across the network, suppliers and partners. You will also get a chance to gain understanding of our operations in the UK and across the world. If this sounds like the next role for you, we’d love to welcome you to our friendly and dedicated team.

BACKGROUND INFORMATION AND PURPOSE OF THE POST

The Finance and Resources Team is responsible for responsible for HI’s finances, general services and HR in the UK. It comprises the Chief Finance and Operating Officer, a Finance Officer and an Accounting Officer.

The main purpose of this post is:

• To ensure smooth and efficient running of the HI UK office, including office services, IT, internal communications and health & safety
• To act as a key point of contact within the organisation and externally
• To undertake human resources administration for staff and volunteers, including supporting recruitment and follow-up
• To provide administrative support to the Chief Executive, Leadership Team and Board of Trustees

MAIN DUTIES AND RESPONSIBILITIES

Operations

• Maintain the office facilities and environment to agreed service levels
• Act as primary point of contact with the landlord and all suppliers for the office space, proactively dealing with arising issues
• Be responsible for the operation and maintenance of office equipment and IT equipment for all staff and volunteers, and arrange their repair or replacement, in conjunction with the Finance Officer and the Accounting Officer, as need arises
• Act as principal contact person for HI UK’s IT infrastructure and support provider, helping colleagues to access IT support when required and developing and implementing the organisation’s IT strategy
• Manage budget lines associated with running of the office and participate in procurement, primarily of office and IT supplies, liaising with external suppliers.
• Act as designated Health & Safety Officer for the office, including ensuring Health & Safety policies are up to date and being adhered to
• Continually review systems in place within the office, make improvements where required, and communicate these to relevant people

Human Resources

• Provide administrative support and advice for the recruitment of staff, consultants and volunteers, including advertising, interviews, issue of contracts and inductions, liaising with the federation manager and recruitment teams when relevant
• Assist with other HR tasks, including managing staff and volunteer files, managing the HR information system, administrative support for payroll and contributing to updates of the staff handbook
• Support teams on volunteer recruitment, contracts, induction, support and training
• Maintain an up-to-date welcome kit for new starters and provide and coordinate induction training sessions

· Make sure that HR policies and internal processes are updated and well known by all the staff

• Provide support and advice to managers on HR matters, in collaboration with the Chief Finance and Operating Officer and the Chief Executive, including leave management, payroll, pension, changes in contracts or situation, flexible working and flexible hours, diversity and inclusion, potential conflict and interpretation of the Staff Handbook

Administrative support

• Provide administrative support to the Chief Executive, including diary management, preparing and servicing meetings and filing
• Organise and support meetings of the Board of Trustees, including room booking, diary management, preparation of papers, minute-taking and organising catering
• Maintain filing systems
• Deal with enquiries, calls and emails from the public, partners and other HI entities
• Support specific projects as needed

Other tasks

• Contribute to projects led by the Finance and Resources team and the HI UK whole team.

Equal opportunities policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.

We are seeking to recruit a skilled and dedicated individual to join our team as a Specialist Multiple Disadvantage Worker at Lewisham Vulnerable Adults Accommodation Service.

In Conjunction with the Service Management, you will work dynamically to deliver a high-quality support service to people in the borough of Lewisham with a range of complex and enduring needs.

You will have experience of providing intense support to a small caseload of clients with multiple disadvantages. The successful candidate will have skills and experience of working in a psychologically informed way to achieve the best outcomes.

About the role:

As a Specialist Multiple Disadvantage worker, you will have experience of intensively and skilfully managing a small caseload of clients.  

In the role of Specialist Multiple Disadvantage Worker, you will be expected to work in conjunction with the Team Manager to manage all referrals and assessments in a timely manner to ensure all assessments are conducted in a skilled and sensitive way to encourage potential clients to openly discuss their strengths as well as their deficits.  

As a Specialist Multiple Disadvantage Worker, you will be responsible for the delivery, and evaluation, of a range of Life Skills, and Recovery workshops and activities to support our clients' skills acquisition. To give support and guidance to project workers in relation to best practice standards for supporting homeless people with multiple disadvantages and complex needs.

The Specialist Multiple Disadvantage Worker will have skills in effectively liaising and building good relationships, with external and internal stakeholders to keep a satisfactory level of appropriate referrals.

About you:

• An understanding of best practices in supporting people with complex needs and an ability to support and guidance colleagues.  

• The ability to effectively and intensively case management a small case load of client with complex needs. Also, can create SMART support plans and effectively assess risk.  

• Experience and commitment to working flexibly and creatively to response to changes in sectorial best practice, external environment, organisational requirements, etc.  

• Experience of working with or supporting vulnerable people with support needs around any of the following issues; rough sleeping, mental ill-health, physical health, neuro diversity, problematic substance misuse, ex- offending.  

• To have a non- judgmental approach to working with clients who have multiple disadvantages, to promote a strength –based approach and an understanding of and commitment to Equity, Diversity, and Inclusion. 

• To have formidable team working skills and interpersonal skills, with the ability to work collaboratively with external and partners, and stakeholders.  

• A willingness to work outside standard office hours as and when requires. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 12th May at Midnight

Interview Date: Wednesday 21st or Thursday 22nd May 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults? 

This maternity cover post is offered as a fixed term contract until January 2025 (or secondment for internal applicants)

We are looking for a Research and Impact Officer to join the Assertive Contact and Engagement (ACE) Service working within a team supporting people with complex mental health needs to create positive change and enjoy improved wellbeing. This is a vital role supporting teams to effectively demonstrate their impact, with exciting opportunities to facilitate learning and development sessions.

In this role you will be:

• Supporting services to work safely, effectively and transparently to achieve their aims of supporting people to improve their mental health.
• Reporting around interventions and outcomes, and carrying out data analysis and research
• Assisting in information sharing and influencing by designing and delivering training packages on data and governance and mental health.

About you

You may have an interest in research and analysis or have the skills to deliver engaging presentations and learning interventions to internal and external teams.

You will have some familiarity in working with electronic recording systems, and GDPR guidance, as well as excellent communication skills. You will also have a solution focused, creative approach and excellent problem solving skills; thriving on the challenges and variety of working within this diverse role.

As this is a diverse role with a range of responsibilities, we are willing to be flexible for the most suitable candidate. Although ideally, we would like the post holder to work 3.5 days per week, we would accept anything from 2.5 to 3.5 days. In addition, we can be flexible around the days and times worked.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? please do reach out if you have any answer any questions before you apply.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 13 May 2024

Interview and assessments on: 22 and 24 May 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Job Title: Admin/Customer Services

Reports To: CEO

Main Purpose of Job

To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.

Main Responsibilities

1. Serving customers, dealing with enquiries, arranging delivery when necessary
2. Processing cash, card and other customer payments 
3. Arranging for approved donations of furniture to be collected
4. Handling product returns and payment refund requests
5. Helping with movement, inventory and presentation of stock in the warehouse
6. To assist in the movement of stock by road transport, including van driving. 
7. To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
8. To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
9. Work flexibly and to be prepared to contribute to all areas of work in the organisation
10. Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
11. To undertake any other reasonable tasks as deemed necessary by the CEO
12. To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
13. To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa

Other Requirements

• Adhere to Sofa’s Health and Safety Policy
• Work flexibly throughout the week excluding Sundays
• Attend occasional meetings

Do you have an eye for detail and experience in top quality operational support delivery? Are you interested in the work of charities and community groups? Would you like to be part of a team that is making a tangible difference to lives across Norfolk?

Norfolk Community Foundation is looking to appoint a Finance Assistant to help with the smooth running of the finance of the Foundation, ensuring that the organisation works effectively, efficiently, and safely.

About the role

The Finance Assistant provides support to the Director of Finance and Operations in the work of a fast moving and agile organisation.

Key responsibilities will include:

• Processing of grant payments, purchase invoices and expenses, including confirming authorisation, correct allocation to budget and ensuring adherence to internal controls
• Maintaining cashbook and ensuring the correct allocation of income
• Undertaking monthly bank reconciliations of multiple bank accounts and assisting with other reconciliations and month end duties as required
• Supporting fundraising campaigns as required
• Administration relating to online donations, including reconciling donor reporting between systems

About you

We are looking for someone who has an eye for detail, and excels in being accurate and ensuring tasks are complete and followed up as necessary.

You will be able to assess and interpret data and communicate clearly through excellent written and verbal skills whilst also being able to establish good relationships, and provide quality customer service both internally and externally

Good IT, writing and teamwork skills are a key part of this role, as is the ability to follow policy and procedure. It is a busy role that will have many competing deadlines so the ability to prioritise and multi-task is also key.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

The role

This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office.  You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.

Key responsibilities of the role include:

• Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
• Maintaining employment records and updating internal databases.
• Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
• Serving as the initial point of contact for all employee-related queries.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
• Skilled in prioritising workload, managing time efficiently, and adeptly handling
  conflicting priorities to meet deadlines.
• Detail orientated; able to ensure accuracy and precision in all tasks and
  documentation.
• Strong communicator - able to clearly communicate and have good listening skills.
• Able to sensitively and carefully manage confidential information.
• Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Benefits

• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.

Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.