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At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

PAC-UK is seeking an experienced and motivated Practice Manager to lead services delivering adoption support services to Adopted Adults, Birth Families and Adopted Young People.

This is an exciting opportunity to play a key role in shaping and developing services for adopted adults, birth parents, birth relatives and individuals affected by adoption and family separation. You will provide professional leadership and management across a portfolio of commissioned services, ensuring high quality, trauma-informed support that changes lives.

Working as part of a dynamic management team, you will oversee service delivery, support practitioners to work with complex and sensitive situations, and help ensure services remain responsive and innovative.

Main Responsibilities:

· Providing professional supervision, consultation and support to practitioners.

· Leading and developing a skilled multidisciplinary team.

· Supporting staff to work confidently with complex issues including trauma, loss, grief, identity, family separation and reunification.

· Overseeing referrals, assessments, allocations and waiting lists.

· Monitoring performance against contractual outcomes and KPIs.

· Ensuring high standards of safeguarding practice and risk management.

· Maintaining oversight of Access to Records and intermediary services.

· Leading audits, quality assurance activity and service improvement initiatives.

· Building strong relationships with commissioners, local authorities, Regional Adoption Agencies and partner organisations.

· Contributing to the strategic development of PAC-UK's adoption and birth family support services.

Main Requirements (for details check the job description and person specification):

We are looking for someone who combines strong social work knowledge with excellent leadership and service management skills.

You will have:

• A recognised Social Work qualification and registration with Social Work England.
• Extensive knowledge of the lifelong impact of adoption and family separation.
• Experience of post-adoption support, permanency services or related practice.
• Knowledge of adoption legislation, access to records and intermediary services.
• Experience of supervising and developing staff.
• Strong operational and service management experience.
• The ability to manage competing priorities and deliver against contractual requirements.
• Excellent communication, analytical and report-writing skills.
• A commitment to trauma-informed, relationship-based and anti-discriminatory practice.

Benefits:

- an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays / of 30 working days FTE plus bank holidays

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.