Advice, Information Jobs in Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a varied and integral role providing administrative support to Arthritis Action’s Finance, Executive Management, Services Teams and Trustees, working under the supervision of the Operations Manager.
Your role will provide day to day operational assistance in our London office including: meeting and diary management, writing minutes and providing admin support across the Charity. Liaison with the landlord and office suppliers, assist with finance including processing direct debits, staff credit cards and supplier invoices and compiling monthly reports. You will also be the first port of call for incoming calls and manage incoming/outgoing post and IT administration.
Key Responsibilities – the role will include but not be restricted to:
- Providing admin support to the Finance, Executive Management and Services Teams
- Ensuring smooth running of the office and troubleshooting issues that arise
Office & Executive Admin
- Support CEO with scheduling meetings, database entries and diary management
- Support with administration of Committee & Trustee meetings, and writing minutes
- Provide admin support for the Executive Management Team
- Responsible for premises troubleshooting, arranging minor repairs, cleaners, and refurbishment
- Liaise with landlord and office contacts where necessary
- Deal with incoming and external post and franking machine.
- IT administration
Finance
- Process staff credit card transactions
- Set up and process all direct debits and reconcile with monthly reports from the Direct Debit supplier
- Upload invoices, donations and other transactions, and file supplier invoices
- Other ad hoc finance tasks
Services & Team Support
- Be the first point of contact for incoming telephone calls to Arthritis Action
- Organise monthly team meetings and write the minutes
- Respond to research requests
Other Activities
- Other tasks relevant to the level of this post may be asked of you
About Arthritis Action
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. We also offer one-to-one nutritional consultations; access to clinical appointments with our network of osteopaths, physiotherapists, and acupuncturists; and a personalised pathway for goal setting, through our Membership, to help people take control of their arthritis and enjoy life to the full.
PERSON SPECIFICATION
EXPERIENCE & SKILLS
Competent in Microsoft Office packages - Essential
Experience in delivering strong customer service - Essential
Excellent verbal and written communications skills - Essential
Efficient organisational and time management skills - Essential
Experience of supporting an Executive Team and writing minutes - Essential
Experience of working in the Charity sector - Desirable
Experience of managing a database/CRM - Desirable
ATTRIBUTES
Excellent customer service and inter-personal skills - Essential
A self-starter, able to work on own initiative where required - Essential
Enthusiastic team-player with a can-do attitude - Essential
How to Apply:
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability
for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 23:59 on Friday 14 June 2024 at the latest.
First-round interviews will be held in the London office (56 BUckingham Gate) on Wednesday 19 June 2024.
Second-round interviews will be held online on Wednesday 26 June 2024.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same
way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic
origin, sexual orientation, religion or belief.
Please submit your answers to our screening questions, alongside your CV and cover letter.
The client requests no contact from agencies or media sales.
ID: 1214
HR Business Partner
Salary: Starting at £36,477 FTE per annum, rising to £40,699* FTE per annum, Grade 4 (point 29-33)
Location: Ideally based in Buckinghamshire, Bedfordshire, Cambridgeshire, Essex, Hertfordshire or Greater London (north) with the ability to travel within this region when required.
Hours: Full-time (37 hours per week)
We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
This is an exciting time to be joining us and a fantastic opportunity to partner with services in this region and support the growth of Family Action. You will have significant experience in HR and excel at building rapport and establishing strong relationships at all levels of an organisation. You will have experience managing and advising on change management, including TUPE transfers. You might have worked in a generalist HR role or a more specialist employee relations or change role and be looking for the next step up.
All we’re interested in is what you can bring to the role - your skills, knowledge, experience and aptitude to take on this key role, as well as your values. You don’t need to have worked in the not-for-profit sector before or previously held a management role.
Main Responsibilities:
· You will partner with managers from across the organisation, building strong relationships and ensuring that they are confident and capable in people management.
· You will be the key HR contact for these managers and will foster an excellence team reputation, supporting them to forward plan and think strategically about their people.
· You will advise and coach managers on complex people management issues, including disciplinary and grievances.
· You will take the lead on complex change management processes such as TUPE transfers and restructuring, working flexibly and inter-departmentally alongside our Services and Implementation teams.
· You will support the Head of HR and wider HR and People team to deliver on a range of exciting projects and developments over the next year, as specified in our HR strategy, and reviewing our policies and people practices to ensure they are fit for purpose and in line with current best practice.
· You will be an excellent communicator with experience of providing high-level advice and support in a solution focused way.
· You will be committed to equality, diversity and inclusion.
· You will be aligned with and support Family Action’s mission and values.
To learn more about the role, please check out the Job Description and Person Specification on our job advert.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We want to break down barriers to people joining us. We are genuinely committed to supporting everyone and being an inclusive organisation for colleagues, volunteers and service users alike. At Family Action our values are incredibly important to us and really do underpin all we do. We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
We would love to hear from potential candidates. If you have any questions about the role or Family Action, please contact Katie Milne, Head of HR - email address can be found on our job advert.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.
No recruitment agencies please – as a charity we work hard to keep our costs down and we do not require external support with recruitment.
The client requests no contact from agencies or media sales.
Background to the role
Age UK East London are recruiting an Information Officer to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
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To deliver a high-quality 'front door’ service for older people and their carers.
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To provide support to the organisation with appropriate and proportionate triage.
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To help clients with their enquiries by providing accurate information and signposting.
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To support to the smooth running of the Age UK East London Helpline.
Key Tasks
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To provide an open access front door for AUKEL services during office hours.
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To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc.
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To triage and allocate referrals and/or bookings for the service teams ensuring that referrals for case work are appropriate and within the scope of our service.
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To provide information, advice and support to older people and their carers enabling them to access services and remain independent.
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To carry out welfare benefit calculations.
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To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.
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To support all Age UK East London Advice Services to manage demand.
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To maintain a welcoming reception area and ensure all resources and information are up to date.
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External representation at meetings with key stakeholders.
General
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To meet regularly with line manager for support, supervision and appraisal.
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To attend team and staff meetings, (and other meetings) as required.
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To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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To undertake all training required to fulfil the role.
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To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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The role reports to the Advice Team Leader.
Person Specification
Essential
Experience
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Minimum of 18 months experience working in an advice service.
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Demonstrable experience in Social Welfare Policy and practice inc. Social Welfare, Housing, Care Act etc.
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Holds NVQ Level 3 Advice & Guidance, or equivalent qualification and experience.
Desirable
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Experience of working on busy helpline
Knowledge & Understanding
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Understanding of Data Protection and Privacy in policy and practice.
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Knowledge and understanding of local health, social care and voluntary community sector services.
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Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
Skills/Attributes
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Intermediate IT skills
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Strong written and verbal communication
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
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Commitment to learning and development and reflective practise.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
Yes Futures empowers young people to believe in themselves and discover their personal potential.
We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.
We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.
Programme Manager role
We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend). As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.
Main Responsibilities
You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students. The main responsibilities of the Programme Manager role are:
Programme delivery
- Responsible for the care and wellbeing of all students in your schools on the programme;
- Communicating with parents where necessary during the programme, by email, letter and telephone;
- Planning and delivering whole-group workshops for students;
- Planning and delivering information and celebration events for students and parents;
- Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
- Developing business and charity partnerships for day trips;
- Planning and delivering the day trips included in the programme;
- Supporting the planning and delivery of the Into the Wild residentials;
- Implementing discipline procedures, including reporting serious discipline issues;
- Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
- Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.
Organisation and administration
- School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
- Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
- Creation of Risk Assessments, parent letters and programme-related documents for schools;
- Sourcing materials needed for programme sessions, including lunches for trips;
- Assisting with finance and petty cash where required.
Management of volunteer Yes Futures Coaches
- Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
- Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
- Supporting Coach recruitment for future programmes;
- Supporting the planning and delivery of training for Coaches;
- Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.
Evaluation and reporting
- Facilitating the pre-, mid- and end of programme evaluations;
- Oversight and input of key student monitoring data and impact data;
- Debriefing and ongoing feedback collection from schools and Coaches;
- Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.
Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:
- Strengthening our strategy, programme design and theory of change;
- Supporting the marketing of Yes Futures to new schools and customers;
- Developing our fundraising strategy through bid writing and other fundraising tasks;
- Establishing relationships with key partner organisations;
- Planning our future Ambassador offer and other pilot programmes.
In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.
Benefits to you
Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To.
This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.
As well as a generous reward package, we provide:
- 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
- Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
- Workplace pension with employer contribution of 5%.
- Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
- Generous CPD allowance for professional development and qualifications.
With us, you will make a tangible difference to thousands of young people’s lives.
Some testimonials from our current employees:
- "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos - helping to build a positive future for young people."
- "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!"
- "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."
How to apply
If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org. Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).
Please include:
- Your motivations for applying
- How your skills and experience meet the person specification for this role
- Your home address/ town or postcode (which should be within the specified region)
- Your preference for full or part-time roles (i.e. days per week)
- If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
- The date from which you are available to start the role
Dates and recruitment timeline
Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest). Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London). Please keep all these dates free.
Start date
Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).
Positive futures begin with self-belief. Yes Futures empowers young people to believe in themselves and discover their personal potential.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an experienced Leasehold professional to join our Homeownership Team.
Homeownership Officer
Hours: 35 hours (full time)
Location: Finsbury Park, N4 2DR
Salary: £34,689 per annum
Contract: Permanent
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
We are looking for a confident, customer focused individual with great interpersonal skills for this busy homeownership officer role. You will bring your knowledge and experience of dealing with leasehold management enquiries from residents, and internal and external stakeholders.
You will work closely with the Homeownership Manager to develop the service through improved policies and processes, whilst improving leaseholder satisfaction.
Some of the key responsibilities of the role include:
- Management and delivery of wide range of leaseholder enquires and transactions including, staircasing applications, lease assignments, and Section 20s
- Welcoming new shared-owners and leaseholders to the service, ensuring that they are aware of roles and responsibilities in complex estate management schemes.
- Manage the relationship between third party managing agents, ISHA and the residents.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Deadline: 09:00am on Monday 10 June 2024
Interview: Monday 17 June 2024 in person at 102 Blackstock Road, N4 2DR
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
No agencies please.
About the role:
As a support worker, your primary purpose is to provide comprehensive support to residents within a supported accommodation setting. Your role encompasses a wide range of responsibilities aimed at ensuring the well-being, safety, and development of residents.
You will be responsible for implementing holistic support strategies that address the emotional, practical, and housing management needs of residents. This includes assisting with practical daily task, facilitating access to educational and employment opportunities, and maintaining a safe living environment in accordance with organisational practices.
Additionally, you will manage individual caseloads, create tailored support and safety plans, and regularly assess their effectiveness. Collaboration with residents and other professionals is essential in this process to empower people and ensure their needs are met.
The role also involves daily shift delivery, operational functions, and liaising with stakeholders to address dynamic needs efficiently. Furthermore, you will act as an advocate for residents, collaborate with professionals from various disciplines, and facilitate a cohesive team environment through active participation and support.
About you:
- Person-Centred Support Approach: Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
- Case Management and Assessment Skills: Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
- Interdisciplinary Collaboration: Strong communication and coordination skills to work with professionals from various disciplines.
- Health and Safety Compliance: Knowledge of regulations and protocols, ensuring adherence to health and safety standards.
- Record Keeping and Reporting: Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
- Policy and Procedure Adherence: Understanding and adherence to relevant policies and procedures in supported accommodation services.
- Continuous Learning and Improvement: Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date:Wednesday 5th June at midnight
Interview date: Interviews to be held week commencing Monday 17th June
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Responsibilities:
- Provide high quality information and support in an empathetic and professional manner.
- Conduct a holistic needs assessments for each service user according to their individual circumstances
- Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
- Provide a face to face service when there is an over-riding need to do so by visiting service users
- Collaborate with other agencies/service providers who can offer additional support options
- Liaise with partners, ensuring that agreed actions are followed up
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
Person Specification:
Essential
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Knowledge and insight into complementary support services (whether national / local / statutory agencies).
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution-focussed
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Are you passionate about dogs? Would you like a rewarding role where you support dog owners experiencing, or at risk of homelessness?
We’re looking for a Together Through Homelessness Coordinator to support in the smooth running of our schemes, which ensure dog owners experiencing any form of homelessness access the vet care their dog needs.
About this role:
As Together Through Homelessness Coordinator, you’ll:
- deal with enquiries from a variety of key stakeholders, to contribute to the successful day-to-day delivery of our vet scheme,
- support dog owners who are experiencing homelessness to register their dogs on the scheme, and signpost them to other support services sensitively and tactfully,
- carry out key processes to ensure the efficient running of our schemes, from checking microchip details to discussing complex cases with our Vet team,
- ensure administration processes are completed efficiently, keeping accurate records at all times.
About you:
To be successful in this role, you’ll need some experience of supporting people in vulnerable situations or personal crisis, including having challenging conversations. You'll also need excellent interpersonal skills, combined with experience in customer service to ensure all individuals accessing our services have a positive experience, and be empathetic, compassionate, and resilient. This is particularly important due to the emotionally demanding nature of the work the team does, understanding the importance of building trust with those experiencing homelessness is essential.
About this team:
The Outreach team run several projects supporting pet owners experiencing homelessness or in housing crisis across the UK. This includes Freedom, a specialist dog fostering service for people fleeing domestic abuse, and our Pets and Housing projects. Our Pets and Housing projects consist of our Together Through Homelessness vet scheme and the endorsement scheme, Pet-Friendly Housing pilot (Scotland) and the pet friendly housing website, and pet foodbank pilots.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
What you need to know:
This role is being offered as a fixed term contract for six months, with the possibility of a permanent opportunity arising in the future. In this role, you'll be sharing responsibilities with another Together Through Homelessness Coordinator. The current working pattern for the role is Wednesday afternoons, and full days on Thursdays and Fridays.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
We are looking for a proactive self-starter to source, develop and deliver compelling personal stories from across SSAFA’s volunteer network and varied charitable service, to tell our story of who we help and the difference that we make to over 66,000 people’s lives every year.
Working within the PR team, the Case Study Manager has a key role in raising our profile, improving how different audiences understand our work and building relationships with key stakeholders both regionally and nationally.
The role will need to develop strong, collaborative relationships across the organisation, including with our SSAFA volunteer network, as well as with other charitable organisations across the sector.
About the team
The PR team is a small but dynamic group of individuals with strong skillsets across press release and article writing, selling in pitches and campaign planning. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.
You will work closely across all directorates within SSAFA to garner information and source case studies for each of the PR needs across regions and services.
About you
To carry out this role successfully you will have:
- Degree or equivalent
- Experience working in a busy press office, PR team or with a journalism background
- Excellent written and verbal communications skills
- Experience of interviewing vulnerable people preferable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight 05 June 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 13 & 14 June 2024
Salary range £33,000 - £37,000 per annum (pro-rated) | 28 hours per week (part-time) | Permanent
Hybrid working from home and WGN offices (main office based in Vauxhall, occasional travel to community offices may be required within London)
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence.
This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called 'honour' based crimes such as forced marriage.
Our free, women-only and survivor-led service offers a holistic response to women and girls who have experienced, or are at risk of, gendered violence.
The aim of our work is to create a safe, non-judgmental and non-directive space in which women and girls can explore their experiences, and know that they will be listened to and believed.
WGN is based on feminist principles, which has empowerment as a key concept. We understand that every woman's healing journey is unique, and our services are designed to offer women the opportunity to travel along on their journey.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.
About the role
With expansion plans over the last few years at Women and Girls Network (WGN) and increase in the Executive Senior Leadership team, we are are excited to be adding to the team with this hire of an Executive Assistant & Clerk to Trustees to join and support in making an impact in everything we do!
The position of Executive Assistant & Clerk to Trustees will directly support the two CEO’s (Clinical & Development), Director of Finance & Resources and Director Services; they will also act as Clerk to the Board of Trustees
About you
We are seeking an outstanding administrative professional, who has directly supported CEO and Director level professionals previously in non-profit sector role. You will be highly organised, with a meticulous attention to detail and able to hold confidentiality to the highest standard. The ideal candidate will be friendly, proactive and bring a positive energy to work.
How to apply
Please download an application form and equal opportunities monitoring form from our website. Completed application forms and Equal Opportunities Monitoring forms should be submitted by 9am on Monday 10 June 2024.
If you’d like an informal chat about this opportunity to join our team, please contact us to arrange to speak with our Director of Finance and Resources.
Additional information
This post is subject to satisfactory references and DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer.
Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
The Foundation is currently in a period of organisational change, with a number of projects constituting change for our colleagues. This include the launch of new a new People strategy, new People systems and processes, and a change to in-source our Fundraising function meaning a number of colleagues will join our organisation from a partner organisation. This will take place over the summer of 2024. In addition, this year one of the Foundation’s priorities is to review its operating model.
As part of this process we are looking for a Communications Manager – Change Projects to facilitate the communications element of this process.
Key Responsibilities
Working closely with senior leadership, the People & Culture team, and Corporate Communications team to support and deliver effective communications through a range of organisational change programmes.
Leading communications advice and delivery for change within the Foundation, particularly on HR/ People-related changes and internal projects.
Develop and execute a communications plan, aligned with our internal communications strategy, to support effective internal communications on the work to review our organisation’s operating model.
Delivery of communications to support the in-sourcing of our Fundraising function (against a stage 1 plan which has been created) including staff and partner communications, stakeholder management, and Fundraising supporter communications.
Managing ongoing change communications activity in relation to the in-sourcing of our Fundraising function, including monitoring of feedback channels, developing communications materials, any further development of existing messaging, and supporting information cascade.
Supporting the Foundation with wider internal change as this work develops, advising on and creating key messaging, communications assets such as FAQs, and use of relevant communications channels.
Skills, Knowledge and Expertise
- Experience of delivering change communications within organisations, particularly people-related change or HR processes.
- Experience in developing communications assets and materials to support change communications
- Stakeholder management experience, including with senior internal and external partners
- Advising on the delivery of successful change communications
- Experience of working in a matrixed organisation
- Experience of working closely with People & Culture team
- Knowledge of internal communications throughout organisational change
- Knowledge of communications relating to People changes and HR processes
- Best practice knowledge on use of communications channels and metrics in change communications
- Comfortable working in an agile and collaborative way
- Building relationships with a range of stakeholders
- Comfortable managing multiple projects and deadlines
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
About Guy's & St Thomas' Foundation
At Guy’s and St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
Could you be a Caseworker for vulnerable young people? Could you give them the support and guidance they need to get back on their feet and live independently?
The young people we work with have become homeless for a number of reasons – isolation or mental ill health, abusive relationships, substance misuse, involvement in gangs/county lines - their issues are complex so you will need to be able to build strong, trusting relationships so that our customers feel safe and supported.
We are opening two new supported housing schemes in Lewisham. Both schemes are part of our well-established Young Persons and Complex Needs service in London and will provide temporary housing for young people aged 16-17 who are experiencing homelessness.
A bit about the role:
As a Caseworker, you will be working with a team of highly motivated, compassionate, and dedicated colleagues supporting a caseload of young customers with complex needs. You’ll need to meet each customer weekly to help them with their goals and discuss their progress. And, when someone’s ready to move on, we'll rely on you to help them access the housing register or look for suitable rented accommodation.
What we’re looking for:
You may have worked with vulnerable young people in a paid or voluntary capacity, maybe as a Youth Worker or in an education setting providing pastoral care. You’re a great relationship builder, who can create trust so that our young people feel comfortable sharing their issues with you, you listen but in a non-judgemental way and you are able to spot signs for concern and act on them.
You’ll also need to be able to work on your own, sometimes dealing with challenging situations and diffusing them to avoid escalation. Is this you?
- Relationship building skills
- Empathy
- Great listening skills
- Diplomacy and the ability to deal with challenging situations and diffuse them
- Non judgmental
- Proactive and assertive
This role will require an Enhanced DBS check.
It is essential that you are able to work 37.5 hours a week – we are not a UK licenced sponsor and any sponsorship with another employer is not valid for this role.
Please note if appointed your job title will be Housing Support Worker.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
To be considered for the position of Caseworker - Young People, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing Date: 07 June 2024
Interviews will take place week commencing the 10/17 June.
Contract type Permanent
Weekly hours 37.5 - shifts - day hours
Social Research Associate
Role information
Salary: £33,000 - £38,500
Role Type: Permanent
Location: The role-holder will be expected to have a presence in our London office at least twice a week with flexibility on working from home at other times
Right to work: You will already have the right to work in the UK with no restrictions as Fair4All Finance is not a licensed sponsorship organisation.
Role purpose
As we continue our exciting growth plans in 2024 to deliver on our ambitious goals and refreshed strategy, we’re looking for a for a dynamic, innovative, and evidence-led Social Research Associate to join our Systems Change and Impact team.
You will be joining a collaborative and purpose driven team overseen by a committed board. This pivotal role will suit someone with curiosity, excellent research and analysis skills, and an interest in the connections between health, wellbeing, impact, and life events.
Our team is drawn from a range of backgrounds spanning leaders and changemakers from across the financial services and social purpose sectors. The reach and influence of our team makes this an exciting place to work and enables us to engage important stakeholders at the highest levels.
Some key responsibilities
· Identify research areas which will contribute to the development of fair, affordable and appropriate financial products and services
· Evaluate primary data to draw customer insights with the ability to work quickly on a diverse range of topics and to draw out the highlights and key findings and present them in a compelling manner to a range of stakeholders
· Research report writing including the development and maintenance of a list of key statistics and data points that can be used by the entire Fair4All Finance Team to justify and support our work and priority areas and be responsible for updating the statistics in our “State of the Market” presentations
· Contribute to our impact reporting by identifying data points, statistics and markers to assess progress against defined targets
· Support the commissioning and management of external partners to deliver research priorities
About you
You will have:
· A strong and demonstrable empathy for the experiences of people in vulnerable circumstances
· Curiosity and an interest in the impact of politics on people’s lives, life chances, and abilities to play a full role in their communities and society
· The ability to collaborate effectively, both within the team and with external partners
· The ability to deal with complexity and occasional uncertainty
· The desire to seek continued learning and development
· The initiative and be a team player – and take the initiative to support colleagues and suggest solutions
· The ability to thrive working in a small team, occasionally working alone, but never in isolation.
You will also share our passion for our mission to increase the financial resilience of people in vulnerable circumstances.
To be successful, your experience and capability will Include:
· The ability to analyse and interpret both quantitative and qualitative primary data
· Professional experience in social or customer research
· To have managed or held primary responsibility for consulting or research projects
· Knowledge of different research methods and the ability to apply these to varied settings
· To be able to present complex information to key stakeholders and team members in a clear and helpful way
· A degree in a social research, social policy or a related field, or work experience in other research fields
Desirable experience and capabilities
It would be great if you also have:
· Experience working with partners to collectively work towards systems / policy change
· Experience in research and designing solutions for specific minority ethnic groups
· Understanding of communities of place and interest in those that face disadvantage, particularly in relation to financial products and services
· Knowledge of and experience working with Office for National Statistics, Financial Conduct Authority and other public databases
· Good understanding of statistical tools such as SPSS, Stata, and/or R, and Excel
Why work at Fair4All Finance
Fair4All Finance is a not for profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.
There are at least 17.5m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services. That’s nearly a third of all adults in the UK.
We are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.
Our vision is of a society where the long term financial wellbeing of all people is supported by a fair and accessible financial sector.
Our Benefits include:
Financial Security:
· Pension, group life assurance, critical illness, and income protection, family leave
· Wellbeing:
· 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)
Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop, and all team members can contribute to their fullest potential.
Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. We are determined to ensure that all team members and applicants receive fair and equitable treatment or are not disadvantaged by any inappropriate conditions or requirements being placed on them.
When we are recruiting, we actively seek to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential team member may need to be successful. We recognise the importance of a good balance between work and home life, so we do everything we reasonably can to accommodate flexible working.
Applications
· Please apply through Applied by 12th June 2024 at 12.00pm
· Interviews will be held on W/C 24th June 2024
After the job advert closes, your answers will go through a sift process, randomising and anonymising answers to take out individual information that could add biases into hiring decisions. This enables application reviewers to review each answer objectively. People scoring the applications will not have seen your CV at this stage of the process so please try your best to answer questions with specific examples and without simply rephrasing your CV, which they will review later in the recruitment process.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This role is based at our centre a short walk from Clapham Common tube station, in London. We support homeless people from the local area and further afield. Our services are open access, so the people who come to the Ace of Clubs are diverse and from multiple walks of life. Consequently their needs can be complex, so we are looking for a skilled communicator who can support people, many of who live chaotic lifestyles. Our purpose at the Ace of Clubs is to address people’s basic human needs by providing food, clothing, toiletries, and practical support. We help people link up with housing, healthcare, education, and employment. Our Support Workers work to help individuals overcome barriers to achieving wellbeing, whether it be through guidance in the support system, learning new skills or supporting service users to build the confidence and skills to enable them to navigate their life challenges and advocate for themselves. The ultimate aim of our work is to reduce people’s dependence on our service, helping them move toward independence.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
KEY DUTIES
- To participate in the provision of advice and advocacy for service users addressing their needs in the following areas; Housing; Welfare; Health; Education; Employment, (this list is not exhaustive);
- Refer to and liaise with partners and agencies within the statutory and voluntary sector to secure positive outcomes for Centre Users, e.g. referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Work in a manner which honours our organisational values and is responsive to the trauma and experiences of homelessness and vulnerable adults.
- Maintain essential records accurately on Charity Log, (ensuring high quality case recordings).
- Ensuring the Centre Manager is kept informed of all safeguarding and risk concerns.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
Please provide a covering letter outlining how your skills and experience meet EACH of the points outlined in the attached Job Description - APPLICATIONS WITHOUT A COVERING LETTER THAT ADDRESSES HOW YOUR SKILLS & EXPERIENCE MEET EACH POINT WILL NOT BE CONSIDERED.
The client requests no contact from agencies or media sales.