Advice, Information Jobs
The Gray's Inn Road supported accommodation project is an exciting new service, designed to support the mission to address rough sleeping through provision of a 16-bed short stay accommodation service.
Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and operated in collaboration with One Housing Group and Camden Council, you will lead in setting up and delivering this new service which is aligned with a strategic vision – to make rough sleeping rare, brief, and non-recurrent.
About the role:
As the Service manager you will ensure that the service is delivered to specification, whilst remaining flexible to respond to local authority and organisational priorities. You will oversee referral and move-on processes, emphasizing ongoing client assessments and creation of personalised support plans which promote independence. The Service manager will direct the team for a consistent, high-quality, and responsive service - maximising opportunities to support the reduction of rough sleeping.
Your oversight of daily keywork, coaching, group work, and access to external services reflects a commitment to identifying suitable next placements and addressing urgent presenting needs. Managing commissioning, statutory, and internal monitoring requirements, attending contract monitoring forums, and ensuring policy adherence contribute to maintaining the service's high standards. Your dedication to quality and monitoring directly impacts client outcomes, ensuring they receive the support necessary for their recovery and overall well-being.
About you:
- You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
- Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
- Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
- Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
- Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Tuesday 18th June 2024 at midnight
Interview Date: Wednesday 26th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
Note for internal applicants: For internal SHP staff looking to apply for the role, the hiring manager will consider current SHP Service managers applying for the role as a Services manager position to manage your current service in addition to the Gray's Inn Road project.
The client requests no contact from agencies or media sales.
Richmond Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.
Helping Carers to Live Well is our organisational aim. We provide a targeted service to young carers, aged 5 – 18 years. Young carers, provide vital emotional and practical support to a family member with a care need including sibling young carers. Their care role can have an impact on their wellbeing, education and social opportunities. We are looking for someone with the skills and ability to offer a coordinated approach in supporting young carers in the London Borough of Richmond upon Thames.
As Young Carers Support Worker you will be part of a small, dedicated team which directly deliver a range of services for young carers, including information and advice, emotional support and mentoring, promoting awareness of young carers and delivering a wide selection of group activities, both term-time and in the school holiday programme. Using all your skills, you will work with the young carers’ team to deliver, review, and continually develop services for young carers to best meet their identified needs.
With your proven knowledge of working with children and young people, families, carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers and their families, including knowledge and awareness of sibling young carers and vulnerable families. You will be able to demonstrate a broad knowledge of young carer’s needs, a wide range of skills in relation to service delivery to support young carers and have a sound understanding of social care provision in both statutory and voluntary sector environments.
You will be self-motivated and positive in your approach to working with both young carers, their families and team members, and have a willingness to embrace our organisational values. Being innovative and creative, you will identify and implement a range of support mechanisms for young carers, enhancing their wellbeing and supporting them to achieve identified goals. Strong administrative, time management, IT and organisational skills are essential. Your ability and willingness to regularly work outside normal working hours is required.
In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, work-based pension or employer’s contribution to your pension scheme and above all, a supportive and friendly working environment.
Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.
Benefits of working for Richmond Carers Centre:
- 28 days annual leave plus bank holidays per year (pro rata)
- Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
- Workplace Pension Scheme with Peoples Pension
- Flexible working/option of working from home (subject to CEO approval)
- Equipment and support to be set up to work from home
- Paid time off for medical appointments
- Employee Assistance Programme (EAP)
- Training and personal development opportunities
- Staff away days and socials
- Staff retention grant to support with wellbeing
- Access to shared resources and training opportunities
- Supportive and friendly working environment
Closing date: Midnight on Monday 7th July 2024
Shortlisting week commencing: Monday 13th May 2024
Interviews with Richmond Carers Centre scheduled: Monday 20th May 2024
First round of shortlisting will be ongoing
Second round of shortlisting with Richmond Carers Centre – Week commencing Monday 15th July
Provisional interview dates – Week commencing Monday 22nd July
Provisional job starting date – End of August / early September
The client requests no contact from agencies or media sales.
Z2K exists to end poverty for the more than 1 in 5 people in the UK who experience it. We provide advice and advocacy and representation on housing and welfare benefits, and at the same time we campaign to secure adequate incomes and freedom from excessive costs for those experiencing or threatened with poverty. We work alongside experts by experience in everything we do.
This is an exciting opportunity for a housing adviser to join our advice services team and provide advice and casework on a range of housing issues such as social housing allocations, homelessness applications and reviews, S21 notices and rent arrears. The role will involve casework and advocacy on behalf of clients to local authorities, housing associations and private landlords, as well as giving one off advice by telephone, email or at outreach sessions.
You will have at least 1 years' experience of providing advice on a range of housing issues, with an awareness and understanding of the benefits system, in particular as it relates to housing costs. You will be confident in giving advice over the phone and digitally as well as providing casework support to clients. You will share our passion for tackling poverty and injustice and will have a commitment to working in an anti-oppressive, non-discriminatory and empowering way with people from a range of backgrounds and experiences.
Interview & Assessment date: 2nd & 3rd July
Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. Our Legal Access Department in the UK, provides access to critical legal representation for people seeking asylum and, more than this, supports people through the hostility and difficulty of claiming asylum.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions.
All of Care4Calais’ operations are supported by a small, dedicated team of staff who supervise large volunteer teams to provide much needed support to communities seeking asylum and on the move in the UK and France.
About the role:
Care4Calais are recruiting two Operations Coordinators to support their French operations.
The aim of the Operations Coordinator role is to support the Care4Calais’ French operations to continue to deliver vital humanitarian NFI (non food item) distributions and essential services. We distribute 6 days a week and provide daily services which include phone charging sessions, access to hairdressing, bike repair and sewing equipment, activities such as games and language lessons as well as information sharing and refreshments to communities living in northern France. Whilst this is a challenging position you will be given a thorough induction and work alongside experienced team members.
The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, strong team player and excels working within a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity and strong interpersonal skills, and the ability to communicate to a diverse group of people. You will be part of Care4Calais’ core team in France and will report directly to the Head of Field Operations in France.
This is a fantastic opportunity to join a highly-committed team of game changers dedicated to improving the lives of refugees.
Your responsibilities will include:
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Providing core operations support for Care4Calais’ operations in northern France
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Supporting a team of logistics and purchasing specialists to manage new and second hand clothing stock and feed into operational planning for field activities.
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Managing and delivering Care4Calais’ NFI aid distributions and service provision with people on the move at the French/British border
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Managing and supporting teams of up to 40 volunteers each day to provide daily services in Calais and Dunkirk. Including leading daily briefings and health and safety training.
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Supporting the smooth running of a warehouse and donation storage facility.
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Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations.
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Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.
Essential Skills and Experience:
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1 - 2 years experience working in an humanitarian context, for a human rights organisation or with people from refugee and asylum seeking backgrounds;
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Professional or voluntary experience of working on projects concerning risk management, health and safety, safeguarding and compliance.
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Self-motivated and used to managing multiple priorities to meet deadlines;
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Able to build positive relationships with a range of stakeholders including those from displaced communities;
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Good decision-making and negotiation skills;
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Excellent verbal and written communication skills;
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Experience working with displaced people or communities on the move, ideally with NFI distribution experience
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Experience leading and managing volunteer teams from varied backgrounds
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Experience managing warehouse or storage spaces and/or complex logistical and purchasing projects.
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Excellent written and spoken proficiency in English and at least a B2 level of French proficiency.
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Strong digital literacy, including ability to work on Google Workspace and Office 365;
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Full clean driving licence and experience or willingness to drive vans
Desirable Skills and Experience:
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Experience working with teams from different cultural backgrounds;
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Baccalauréat, A Level or equivalent academic qualification
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Experience delivering mass distributions of NFI or other aid items in an humanitarian context.
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Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.
The successful applicant will be provided with the induction and training needed for them to succeed in the role.
Applying for the role:
Care4Calais is recruiting for two Operations Coordinators, please see details below for how to apply for this role.
Please submit a cover letter explaining why you are suitable for this role and how your previous experience meets the role requirements, alongside a CV in English. Please note we will only accept applications that are accompanied by a cover letter.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the essential criteria for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us using the details in the Job Pack to set up an informal chat with our staff in Calais. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.
If you have any questions about this or need additional support with the application process for any reason, please contact us through the details provided in the Job Pack.
Please note, applicants must be France-based or be willing to relocate. Care4Calais is unable to sponsor two working visas to France, we are therefore looking for at least one candidate who would have the right to work in the EU or France.
Closing date: Applications will close at 23:30 on 30 June 2024.
We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.
To apply for this role, please submit a cover letter explaining why you are suitable for this role, including how your experience fits the essential criteria, and a CV in English. Please note we will only accept applications that are accompanied by a cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
East Cambridgeshire - working from home and in the community
Ref MYP-242
Are you a highly organised, collaborative and compassionate individual with direct or indirect experience of the criminal justice system? Do you have a proven record of supporting young people involved in, or at risk of, entry into the Criminal Justice System?
If so, join St Giles as our Mentor/Facilitator, where you will combine your lived experience of overcoming similar barriers to the client group and your professional experience to provide crucial guidance, support and mentorship to targeted at-risk young people, already within or at high risk of entering the criminal justice system.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
As Mentor/Facilitator, your focus will be to oversee the delivery of a vital Mentor Programme to targeted at risk students and young people up the age of 25 years and to establish and maintain positive relationships with each young person to provide emotional support, guidance and mentorship. You will be expected to address each individual’s needs and challenges, utilising personal experiences, local knowledge, professional skills and St Giles’ materials to offer support and intervention, while also assisting each young person with setting and achieving academic, personal, and career goals.
We will count on you to collaborate with professionals to support and develop strategies to minimise the risk to young people and to maintain a trauma informed approach, that recognises and responds to trauma and amplifies the voices and experiences of individuals. Developing positive, pro-social attitudes, behaviour and social skills among those you mentor and supporting and/or co-delivering whole school awareness and professional sessions are also key aspects of the role.
What we are looking for
- Sound knowledge of the challenges and issues facing vulnerable young people
- An understanding and demonstration of professional standards and accountability
- Experience of working collaboratively with multi-agency partners
- Excellent record keeping and good technical literacy of Microsoft Applications
- A commitment to excellent safeguarding practice
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
- Full Driving Licence and your own transport.
- A successful candidate must live within or have easy access to Cambridgeshire.
Please note this role requires an Enhanced Adult and Children with the Child Barred list.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button.
Closing date: 11 pm 20 June 2024
Interview date: 28 June 2024 on Teams.
Please apply early as interviews will be conducted when suitable applications are received.
Job description
This role is for someone who would like to learn the skills of, and gain experience in, giving energy advice to householders through working for one of the UK’s leading organisations in this field.
The postholder will be expected to provide strong customer service, working primarily on our telephone advice projects, taking calls on our advice line or making outbound calls. There is also an important administrative element to the role so accuracy and excellent attention to detail are key. The necessary support and training will be provided.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £23,465, rising to £25,785 upon completion of 6-month probationary period.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including
- Subsidised bike purchase
- Tech Scheme
- Life Assurance
- Health Cash plan
- Free weekly yoga
- Retail discounts, discounted breakdown cover and much more.
- Generous pension (8% employer contribution)
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to
- Work on the advice line making and receiving calls from people who may need help with energy-related issues.
- Listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
- Record client details onto our database accurately and in a timely manner, ensuring data collection is compliant and thorough.
- Use own knowledge to assess help and support needed, ensuring all possible support routes are explored to maximise the benefits to clients.
- Refer clients onto other support organisations in their area as appropriate.
- Identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Provide energy advice to people at events and at surgeries.
- Familiarise yourself with and adhere to advice line protocol, processes and procedures.
To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include
- Minimum Maths and English GCSE.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement other.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seek support where necessary.
- Highly organised at managing time and workload.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 28 June 2024.
Interviews are expected to take place Thursday 11 July though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
We are seeking a candidate who will demonstrate they have the capacity and drive to successfully supervise delivery of general advice to a complex level, work independently and flexibly support general advice volunteers across a range of settings and channels.
This is an exciting role being part of the delivery of general advice to help people, often those at greatest risk of vulnerability, to understand their rights and identify options to move forward with their issues. The service is holistic and advises on a broad range of issues including Welfare Benefits, Debt, Housing and Employment. The service is delivered face to face, by telephone and digitally.
The successful candidate will have excellent people skills, be able to think quickly, stay calm under pressure, prioritise work and make decisions independently. They will have a high standard of written English and enjoy working as part of a team. A good attitude to hard work, problem solving skills and being able to lead a team are a must.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 23rd June 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.
The deadline for applications is 6pm, Sunday 23rd June 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
We are recruiting a Strategic Partnership Manager to work within our Place team. You will work with a range of stakeholders including Community groups, Charities, Businesses, Rhondda Cynon Taf Council and funders to launch, develop and grow Businesses in the Community’s Place work in Rhondda Cynon Taf.
We are looking for someone who is able to quickly forge and develop relationships at all levels, who is highly organised, enthusiastic, adaptable, positive and proactive in their approach to work. The ideal candidate will have experience of managing multiple projects and priorities and identifying and applying for funding.
The role will involve:
- Forming and managing strategic relationships with senior representatives from business, local government, voluntary and community organisations, and industry bodies to form cross-sector partnerships.
- Develop a deep understanding of community needs, to map cross-sector opportunities and identify the role of business in creating long term sustainable change.
- Engage key stakeholders (e.g., local businesses, local government, government departments, charities, Chambers of Commerce) who can contribute support and resource (time, money, skills, knowledge) in the socio-economic regeneration of the local community.
- Identify and secure financial support from business, local government, trusts and foundations to enable action on priority issues and secure future sustainability of the project.
- Drive action on the key issues identified from consultations in Rhondda Cynon Taf, with strategic support from BITC’s Place Director.
Experience Required
- The successful candidate will have experience of engaging with senior stakeholders from business, local government, and community organisations, cultivating successful multi-stakeholder partnerships, a successful track record in securing funding, managing contracts and reporting to funders.
- You will be a strategic thinker, confident in public speaking and have an understanding of the political, social, and economic context of Rhondda Cynon Taf and South Wales.
You will be based in Rhondda Cynon Taf / Cardiff and be etiher homebased or work on a hybrid basis out of the Cardiff office.
Closing date: 23 June 2024
1st Interview date: 1 July 2024, 2nd interview date: 8 July 2024
Salary: Minimum of £42,435 per annum
The client requests no contact from agencies or media sales.
Central England Law Centre (CELC) provides a vital service to clients across Coventry and Birmingham, providing support for all aspects of housing law through a team of dedicated solicitors, caseworkers, paralegals and support workers.
This is an exciting opportunity for an experienced caseworker or solicitor to join the team, supporting our clients across Birmingham in the delivery of casework through the Law Centre’s Legal Aid contract.
The successful candidate will be subject to a basic DBS check.
Responsibilities
With responsibility for a caseload of clients across Birmingham, the successful candidate will:
- Advise clients on all aspects of housing law through face-to-face and telephone appointments
- Undertake casework and represent clients at court as appropriate
- Liaise with the Legal Aid Agency in respect of funding applications and claims
- Complete public funding forms via CCMS and paper applications where appropriate
- Promptly cost and bill closed cases in order to meet individual and team targets
Person Specification
- A solicitor or caseworker with proven experience of the delivery of casework through a legal aid contract
- A demonstrable commitment to social justice
- The ability to work sympathetically and effectively with a wide variety of clients
- Experience of advocating for clients in court and with other agencies
- Demonstrable knowledge and understanding of legal aid eligibility requirements and legal aid applications
About CELC:
A fairer, more just society in which an understanding of rights and their power is embedded within communities.
Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.
Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.
What we offer:
- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;
Closing date: 1pm on the 5th July 2024
Interviews will be held in week commencing: 15th or 22nd July 2024
Charity People is delighted to be working with Advice UK in their search for a new Policy and Public Affairs Officer to work with the Policy and Public Affairs Manager for the Policy and Public Affairs Department
This is an exciting time to join Advice UK's growing team as they launch a new three-year strategy (2024-2027). The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need.
Job Title: Policy and Public Affairs Officer
Location: Home Based with occasional travel to the London office
Contract: Permanent, Full Time 35 hours or part time options considered (3 days 21 hours or 4 days 28 hours or a job share)
Salary: £27,365 - £28,750 per annum plus Regional Weighting (up to £4,454 in London) and £600 home working allowance
Benefits: 20 days of annual leave, increasing by a day each year (to a maximum of 5 additional days) plus 3 days leave between Christmas and New Year, home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme
About the organisation
Advice UK is a small charity that makes a big impact. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 Advice UK members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems
The Role
To support our policy and public affairs (P&PA) activities; so AdviceUK has a strong voice and our messages are heard at a national and regional level across England, Scotland and Wales; all so we can secure policy, funding and system change to benefit people seeking advice and the communities served by our members. Do so by working close with AdviceUK colleagues to ensure our policy, advocacy and campaigns activity is robust, challenging and independent and to raise our profile and reputation.
Responsibilities:
Policy Development
- Collaborate with AdviceUK colleagues to develop relationships with AdviceUK members, partners, funders and sector stakeholders to capture key policy data to support policy and advocacy work.
- Research, write and produce a range of policy material, including reports, select committee responses, evidence statements, briefings and responses to Government consultations.
- Manage the monitoring of policy, regulation and political activity across the UK, including key debates, parliamentary questions, All Party Group and select committee activities to inform our policy and campaigns activity.
- Support the smooth running of AdviceUK's policy workstreams, supporting effective integration of policy work across England, Scotland and Wales.
- Write reports, briefings and papers to keep members and internal stakeholders updated on our policy and public affairs activity.
Stakeholder Management And Public Affairs
- Lead on planning and delivery of our stakeholder and parliamentary contact programme and support this by writing letters and drafting briefings.
- Maintain and regularly review our stakeholder mapping, work with P&PA colleagues to ensure it reflects policy and public affairs objectives and sets our best routes to achieve desired outcomes
- Deliver effective public affairs monitoring and research, briefing and speech preparation, ensuring relevant developments and insights are shared with P&PA colleagues
- Support AdviceUK to build and maintain effective relationships with stakeholders across governments and parliaments (including Ministers, MPs, civil servants); local and regional decision makers; non-governmental bodies and other relevant stakeholders.
- Do so by communicating our policy proposals; intelligence about AdviceUK members; the evidence we have of the issues raised by them and, where relevant, arranging for key stakeholders to visit services to gain a lived experience perspective.
Data and Evidence
- Deliver any required analysis of data and reporting in order to support decision making.
- Support the delivery of reports as required to demonstrate if performance is achieving required KPIs
- Ensure the membership and stakeholder data you enter is accurate and timely. Work with AdviceUK colleagues to support data quality; accurate reporting and analysis.
About You
We'd love to hear from you if you feel you have the following skills and experiences;
- Ability to build and maintain strong working relationships with peers, mangers, partners and suppliers
- Strong analytical thinking and decision-making skills, with ability to translate data and evidence into actionable insights to inform decision-making
- Strong communication skills (written and verbal) including the ability to use online forums, communities and events as an engagement tool
- Experience of stakeholder mapping and prioritising across England, Scotland and Wales
- Experience of working in the UK parliament and Whitehall landscape
- Experience of 1:1 briefing of MPs, civil servants and other key stakeholders
- Experience of using video content to communicate policy objectives and public affairs work to stakeholders
- Experience of working in partnership with others on joint campaigns
For more information and for the full Job Pack, please contact Seema at Charity People. The application process is to submit a CV and Supporting Statement.
The closing date is 9am on Tuesday 25 June. Interviews will take place w/c 1st July in person and in London. Travel costs will be reimbursed.
If you require any assistance or adjustments during the application process, please don't hesitate to reach out.
Harris Hill are partnering with a fantastic charity working to support Veterans, in their search for an Employment Consultant (South Wales).
Location: Home and Field Based, with substantial travel within region
Salary: £31,270
As Employment Consultant, you will work collaboratively with Veterans (clients) and employers to provide information, advice and guidance in order to assist clients to overcome barriers to secure and retain paid, meaningful and sustainable, employment.
Key responsibilities include:
- Managing a diverse caseload of clients with health conditions and complex needs back into employment, providing a professional employment, job matching and career management service.
- Building relationships with key partners in the region to both promote the service and maintain a network of services that veterans can be referred to.
- Providing information, advice, and guidance to clients on areas including application materials, interview skills and training.
- Analysing potential job roles to understand and guide on reasonable adjustments, on-boarding arrangements or training, advocating with the employer on behalf of the client where appropriate.
- Maintaining Customer Relationship Management (CRM) system, case notes and other electronic files and client records to the required, high standard to ensure the client journey is documented in accordance with quality standards and in a manner that is respectful to the client.
The successful candidate will have knowledge and experience of helping people with multiple support needs such as health conditions, housing issues, social isolation, substance misuse and criminal records. Knowledge and understanding of current recruitment practices, with the ability to coach clients in application skills and interview techniques is also crucial, alongside a high level of personal resilience, adaptability and flexibility, with the ability to deal effectively and safely with potentially stressful or pressured situations.
If this sounds like you and you’re able to work and travel within the designated region, and wider on a flexible basis, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Senior Fundraising Officer will play a key role in the Fundraising Team helping to generate significant and increased income from charitable trusts and foundations and corporate partners.
The role will be responsible for ensuring a regular pipeline of new and existing income from both areas and ensuring partners are stewarded appropriately to maximise engagement with the charity’s aims and objectives.
The post holder will:
- Identify, research and develop new trusts and foundations leads.
- Proactively oversee and grow relationships with trusts and foundations that give four and five figure grants, identifying opportunities to strengthen relationships utilising meetings, project visits, informal updates and monitoring and reporting as appropriate.
- Produce formal reports to funders regularly as directed by grant giving bodies.
- Maintain accurate records to support reporting requirements and forward planning.
- To be proactive in cultivating relationships with potential new funders
- To identify relevant statistics and research to contribute to applications.
- Working with colleagues from across QAC to be able to produce compelling cases for support.
- Writing up case studies and developing other content to be used for applications but also within the wider fundraising functions.
- Identify business networking opportunities for QAC to be promoted within identifying new potential business partners.
- To work alongside the Fundraising Officer to build upon and develop our current corporate engagement events.
- Stewardship and engagement of businesses supporting QAC.
- Working within a small team the post holder will provide occasional support to other areas of fundraising including events, community fundraising and charity promotion.
- To undertake training as required to carry out the duties of the post in an informed, effective and efficient manner.
- To keep up to date with new developments in fundraising in these areas through research, reading and attending external meetings.
The client requests no contact from agencies or media sales.
Please note: In order to be successful in your application for this role, you must be living in Wales.
When people live with a complex condition like Parkinson’s, they need access to high quality local health and care services that meet their needs. To make that a reality, we work directly with the NHS to improve services for everyone with Parkinson’s across the UK. We’ll support people to make sure they get the best care possible.
We’ll educate non-specialist healthcare professionals so they better understand the condition. We’ll help people navigate the system and provide the information people need to demand better care.
This is an exciting time for the Parkinson’s UK team in Wales. Following the publication of our new strategy, ‘Every Parkinson’s Journey’, we have embarked on a programme of investment and growth, including this new post.
About the role
You’ll build relationships to influence improvement in care and support NHS services across Wales. You’ll work alongside Parkinson’s Nurses, Consultants, Allied Health Professionals (AHPs) and Service Managers to support the development of Parkinson’s services in a way that reflects the things that matter most to people with Parkinson’s. You’ll also work with NHS staff and Parkinson’s UK colleagues to monitor and respond to threats to Parkinson's services and effect positive change to address them.
You’ll use your quality improvement expertise to support health & care professionals with change projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s.
Finally, you’ll support a vibrant network of healthcare professionals across Wales via the Parkinson’s Excellence Network to share best practice, provide resources and education and drive improvements to services for people with Parkinson’s and their families.
What you’ll do:
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Support health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s, drawing on the principles of co-production.
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Support NHS professionals to develop and implement service improvement plans, using the results of the 2022 UK Parkinson’s Audit as a lever.
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Promote the funding opportunities available via the Parkinson’s Excellence Network and provide support where appropriate to the development of business cases and grant applications from NHS teams across Wales.
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Respond to threats to services in collaboration with the Wales Team, the UK-wide Service Improvement and Grants Team, people affected by Parkinson’s and health and care professionals.
What you’ll bring:
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Experience and expertise in service redesign and effecting change within health and / or social care.
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Knowledge of NHS and social care structures in Wales.
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Strong interpersonal skills with a proven ability to build and manage constructive relationships with internal and external stakeholders, particularly Parkinson’s Nurses, Consultants, Allied Health Professionals and Service Managers.
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Ability to negotiate and influence with strong report writing and presentation skills.
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Experience in the use of quality improvement and project management tools.
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Ability to work collaboratively with people with Parkinson's, their care partners and health and social care professionals. Experience of co-production is desirable.
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Ability to analyse data and evidence to support service improvement and the development of business cases.
There will be a two-stage recruitment process for this role:
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Stage one will take the form of a presentation-based task. Candidates will be asked to deliver a 10 minute presentation on a specific topic. Following the presentation, candidates will take part in a Q+A session with the panel. This will be held via Zoom.
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Stage two will be a 45 minute interview. This will be held in-person in Cardiff.
Please note: Following the presentation task, only shortlisted candidates will be invited to attend an in-person interview.
Please apply by sending us your CV, together with a detailed supporting statement which fully demonstrates how you meet the criteria of the role as stated in the "What you'll bring" section of the job description.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Arts Emergency has been supporting young people through our mentoring programme since 2011. During this time, we've seen a huge community of mentors from across the UK's creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.
As the London Mentoring Officer, you will work as part of a small team to recruit, match and support mentoring pairs across London. This is a busy, fun, and rewarding role where you'll get to work independently while being supported by the Mentoring team, and the wider Arts Emergency team around the country.
The ideal candidate will be passionate and driven to make a positive impact on the world. They will have the self-discipline to work independently and the confidence to communicate proactively with the wider team.
The role can be home or office-based, or hybrid but regular travel across London is essential as part of programme delivery.
Qualifications
No specific qualifications are required for this role
Experience
- Experience working with young people aged 16-18
- Experience of project management within a service delivery context
- Experience of managing relationships with partner organisations and/or skilled volunteers
- Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)
Skills & Abilities
- Excellent interpersonal and relationship-building skills with diverse stakeholders
- Good presentation skills and confident at public speaking
- Good administrative and organisational skills
- Time management skills - the ability to work to deadlines, and under pressure, balancing several priorities at once
- Capability in using standard office programmes, web-based apps, and databases
Knowledge
- Knowledge of the context and issues affecting young people in London aged 16-18
- Knowledge of the creative and cultural industries in London
- Knowledge of the education system
Job Responsibilities
- Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
- Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers
- Manage existing relationships and develop new ones with schools, colleges, and other referral partners
- Manage application and onboarding processes effectively
- Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
- Develop value-added opportunities for mentees to gain first-hand knowledge and experience in their fields of interest, and to achieve their personal goals.
- Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
- Ensure compliance with all relevant policies and procedures, flagging causes for concern with the Designated Safeguarding Office
To apply:
1. visit the Arts Emergency website
2. download and read the Job Pack thoroughly
3. follow the instructions on how to apply stated in this document
4. Deadline to apply: 1 July 2024, 10am
The client requests no contact from agencies or media sales.